McDonald's in Bielefeld

The staff doesn't speak a word of German, the food is expensive and tastes...🤮 Please keep the receipt after ordering, as the staff only bring half and then claim everything is fine. That was definitely the last time I'll ever go to McDonald's.

Service very nice. Toilet could be cleaner

If you want to eat really bad food again, you've come to the right place. Dirty interior, overwhelmed staff (with eight visitors) and carelessly slapped down food. All respect. Photo is not posed, a €7.99 burger, just the package opened. 🫣

Good evening. Just been BADLY disappointed again by McD "Im Brocke".... Once again the goods were handed out incomplete, NO drink in the Happy Meal and cheap plastic bags instead of the book... But the price is right. In the future I will check all the bags in front of everyone!! 🤬

Unfortunately not recommended. Not clean. Employees totally overwhelmed. Food cold, order incomplete. It feels like you wait forever for your order. You feel ignored when you complain. We won't be coming back.

If I could, I would give 0 stars. I had to wait over an hour only to end up with a completely carelessly thrown together meal that looked like it had been scraped off the floor. The staff was overwhelmed, disinterested and completely disorganized. No apology, no “sorry” – nothing. For fast food, this was more of a “waiting marathon with a burger final boss”. Never again. Just bad. Next time Burger King

Unfortunately, it was pre-ordered via the app once again and received incomplete. A burger was missing at home, again.

One of the worst branches there is in Bielefeld. Nothing fits in the store. Service is absolutely a disaster and the devices don't work properly either. If there are problems you are left to your own devices and when you order (whether take away or on site) nothing ever fits. You never get to eat on time because too much is forgotten and you have to enjoy your order cold. It's better to go to another branch. Otherwise there is a very high risk of getting into trouble with the staff.

Only incompetent employees there. Wrong sauces in the order, not one was swapped, no, they were all wrong. Ordered toys and didn't find any in them and the employees react rudely to questions. Never in that shed again!

So this McDonalds is the last one, Employees unfriendly and unable to coordinate orders properly.

update; We were there again today after the renovation, underground is still harmless for this branch, employees who barely speak German, have no idea about their ordering system and also no idea how to clean or even clean. Burger lukewarm to cold and not freshly prepared. 😄 CH has never had such bad fries, cold, rock hard, the complaint was answered with annoyance... well, the main thing is that the money comes in... service is different... if I could, I would give Minis stars. We were there yesterday and it will be the last time. I don't need to complain about the food, it's just the standard food from this chain. The restaurant was very dirty, tables and floors were not cleaned, there was food leftovers everywhere. 2G + rule was partly not checked, staff friendly, but very, very loud. Parking lot totally overcrowded. As I said, once and not there again. PS: if you have extra requests like no cucumbers or onions etc. on your burger you should check here twice. Addendum: we were there again after a year, and what can I say, catastrophe, 8.5 degrees colder outside in the restaurant, I've never felt so cold while eating, management/or an employee said the air conditioning couldn't be switched off because it was automatic, as I said it was very cold, we had to complain about our food 4 times because 4 things were missing or wrong. The food was lukewarm and also cold after a few moments under the air conditioning. Tables, chairs and benches as well as the floor and toilets are still very dirty. Well then I'd rather forego it altogether, €34 completely lost today.

Normalerweise nicht mein Ding. Aber zwischendurch. Der Big Tasty Bacon. Der Hammer. 😋😋😋

Pay attention to your service, you can barely move there, you waited a long time for your order and this is a problem in almost the entire McDonald’s chain in Germany, it’s slow. Administration You are very relaxed, you know!

The standard of ideal fast food. Clean, nice atmosphere and attentive staff.

Basically deserves zero stars. How come? Because you were there twice within a week and each time the order you received was incorrect. Starting with the children's juices that were missing, the toys were wrong, all the sauces were missing, the extra slice of cheese on the fish burger was missing, the burgers were cold or at most lukewarm and the chocolate ice cream ordered was more like vanilla ice cream. When I asked, I received some (not all) later. However, the book (instead of toys from happymeal) was completely soaked and wavy. Only the fries were warm and as expected. I don't expect high-class food at McDonalds, but at least the goods I ordered are warm. Considering that it is supposed to be one of the "most modern" branches in Germany, in my opinion everything developed rather negatively after the renovation. In any case, we won't be coming back. My money is too good for that if you don't even get what you ordered.

WAITING FOR OVER 3 HOURS only to be told the order was CANCELED. And the branch was NOT AVAILABLE AT ALL TIMES. Overall just BAD!!!

Great now, staff very friendly. The atmosphere was great

Toys, drinks, and fruit were missing. The fries were much too light... There was a draft the whole time because the door was constantly open. The service employee, however, was very helpful and seemed to have to run the place on his own.

Great renovation. Very friendly service - thank you.

Totally overwhelmed and unfriendly staff. Please hire staff who speak our national language. 🙏

I ordered a milkshake with chocolate sauce and had to dig around to find a dollop of it in my cup. The Oreos were missing from the ice cream sundaes. Absolutely not a soul in this store. I would give 0 stars if it worked.

Once again today I was able to notice the friendliness of the employees. (Eronie off) The carelessness with which people are served here is really unbelievable. Anyone can have a bad day. But you should really think about whether you actually want to do the job. The food was freshly prepared and there was nothing wrong with that.

Standard McDonald's. Nothing special, nothing negative great.

McDonald's just... Today I was in this Mc Drive branch and ordered for a good €22. After I had radioed pretty much every position several times through this American "can phone" until the McD employee seemed to understand everything, the disillusionment came on the second window: the salad dressing was wrong, the size of the fries was wrong and the nuggets were also miscounted! Now they already have a display at the order column and then it is not possible to show the positions straight away when ordering, but only the final amount?? - Embarrassing!🙈 If that were the case, you could possibly correct any errors straight away. When I pointed out the errors to employee #2, he showed me a receipt with the comment that this was my order. As a customer, I don't really want to hear that. If half of it doesn't arrive correctly when you order, it can hardly be written correctly on the receipt - that's logical, isn't it? So dear McD branch managers: If you're going to charge such exuberant prices for your things, then you should have enough money in your till to be able to afford sufficiently qualified staff. Incidentally, you are also welcome to invest in your hardware to enable the interested customer to have tolerable communication. It now works in the restaurant too. Unfortunately, this problem does not only affect this branch, but is symptomatic of McDonald's. The barrel has just overflowed here... Update: Hardware is all new after conversion, but it still doesn't listen properly. Ordered one large, one medium fries, got 2 medium ones and for almost 10!!! €. 🙈🙈🙈

If you order via the app and then pick it up at the drive inn or eat on site, it goes quickly. A little longer waiting time today.

Turned out super nice after the renovation! There are now 2 drive lanes, perfect for those cars that want to order take away. The atmosphere has become really nice.

When we asked for a straw for our grandchild, we were told "straws only for milkshakes." The employees are friendly, but if that's what they say, then there's something wrong with you! If it's not true, you can probably answer it yourself. Then next time it would be better to go to Bürgerking.

I ordered and received 2 double cheeseburgers. Not really hot, soggy, definitely kept warm longer. For the price I would have liked to have waited a little longer and gotten good "fresh" quality. That's enough for me for now for next year.

Ordered via the app and selected the parking service. After 15 minutes no one came and when we asked the restaurant it was revealed that the order had been forgotten. After a total of half an hour the food was served.

One of the cozier branches of the golden seagull. The food is as usual. The fact that the cupons at the order terminals haven't been working for some time is a bit annoying.

Employees who can hardly communicate and the worst MC cafe in Germany... the renovation hasn't changed anything about that...

Please ALWAYS check your orders for completeness. Was ripped off yesterday. We had a very large order and since there was a lot going on in the store and we were in a hurry, we blindly trusted the employees, which was a disadvantage for us. 2x chicken burgers were not put in, which we noticed at home... almost 5 euros were given away to this juice shop. That was the last time at McDonalds. I would also like to mention that when I ordered from two different machines, they didn't want to accept my My McDonalds login code and I therefore missed out on points for a 65 euro order. Thanks for that too. Would give -5 stars if I could. Because 1 star is way too much.

Supposedly open 24/7, employees are also there and sitting around, but the door is closed and it is supposedly “closed”.

The store was better before the renovation. Mc Drive has now been enlarged to two lanes, but that doesn't make it any faster. It even feels like it's taking a little longer than before. So if you want to go to McDrive and take a normal menu, you have to expect a wait of 10-20 minutes. What unfortunately happens far too often at this branch: Items are missing from the order. Recently ordered a voucher with 2 Big Macs, there was only one in the bag. Unfortunately I only noticed it when I got home. Basically paid €12 for a BigMac with fries. So I can only give one tip: ALWAYS check your order (at least at this branch).

It's nicely renovated, but waiting 20 minutes for 3 cheeseburgers isn't nice

Couldn't complete order at the counter. The staff didn't speak German.

Sehr schmutzig auf dem Fußboden und das Personal nicht gerade freundlich an dem Tag

It was in the green area, I say it was nothing special, it's also clear it's not a luxury restaurant but the food was pretty tasty, they didn't save on anything, nothing was dried out or anything and I would say I'd happily go back

Things have gotten worse since the renovation... I'm keeping my fingers crossed for you 👍 we love you and don't want to live without you 😝☺️

Just like before the renovation! The burger 🍔 loveless without tonata and salad! This is definitely better!

Staff completely overwhelmed, after 20 minutes breakfast was still not ready. Had to cancel the order because my break time was over. Really not a recommendation if time is limited.

The conversion was successful, the rest, for whatever reason, has turned out badly, just plain bad. The food has been cold three times in a row now, even though we ate on site. The McChicken classic was literally squished. Something is always missing from the order. Why is this now???

After the renovation the store looks great! Food came quickly, but not really warm!

On Thursday I was on the evening shift at the restaurant (McDonald's) at around 6 p.m. The young southern man who served our disabled son and I was very, very friendly and that just has to be said. I was very pleased with the service and humanity, including in the general department next door.

Unfortunately, very poor renovations, no longer a waiting area for pick-ups… Parking situation has not improved…

It was rebuilt again, now 2 MC Drive switches. Communication is sometimes difficult and ordering appointments makes it more and more impersonal. The Big Mac was loudly warm. Well, you save where you can.

Less space after the renovation. It was very loud. The dark ceiling also makes the store appear darker and uninviting overall. As a pick-up person, you used to have enough space to lean on. Now you're standing in a line crowded to one side. The fries were undercooked and lukewarm. The entrance has been moved towards the street, but you still have to take Mc Drive to get to the entrance. Will avoid this McDonald's branch in the future.

In this branch I ate the worst fries ever and unfortunately I couldn't order tea because no one felt responsible for the McCafé. The tables were also very dirty. The employees seem unmotivated and the station where they sort the garbage was also dirty.

Everything is new, but a bit understaffed in the evenings. There still needs to be a little adjustment 👍🏻

Since the renovation, the queues have become abnormally long

Since the renovation there have been two lanes, but still only one person serves. Waited for a long time, felt even longer than usual. Wrong order received. The waitress was still making a private phone call in the meantime and had her game open on her cell phone. What else can I say about that.

It was so full that we drove again.

Gleicher Drecksladen wie vor dem Umbau. Die kriegen nichts auf die Kette und ständig fehlt irgendwas. Die hätten mit dem Umbau auch das Personal ändern sollen.

"Germany's most modern MC's" Maybe that's true, but it doesn't turn a donkey into a racehorse. Unmotivated staff, cold food (as usual) and unclean trimmings. Even “fresh” cut flowers don’t get the cart out of the dirt. I'm going back to Dissen, my colleagues understand customer orientation and customer satisfaction.

Conversion from 1 to 2 access lanes, but still only one output. With only 6 cars, you're already starting to get your tires squared away. Attract more customers and keep service at the same capacity. Entrance no longer from the parking lot but via the street. That's not how it works. From fast food to waiting in line. Things work better at Burger King in Gütersloh and they also have two access lanes and only one counter for payment and delivery. It's not far from Brackwede either, I'll go there in the future. Never again Meckel in the Brocke.

12/2024 I thought the store was much better before the renovation than it is now.. 👎 The store has become smaller, seating options are limited and very dense, Order terminals next to the tables, service trolleys for the trays overcrowded and overall dirty..! 👎 Fries cold & salty as always 👎 Staff very quick and polite.. 👍 Large parking lot.. 👍 Outdoor seating available 👍

Many people here complain about the staff or the ambience or the food. I'm a local resident and I complain about the customers who take their food with them and then just throw it around. In and around the Bockschatzteichen, in the Trüggelbach and in the Grippenbach, along the entire Winterstrasse, there is McDonald's garbage everywhere. It is not uncommon to have to rescue a hedgehog, cat or other animal on a walk because it has gotten caught in the trash. These pictures on December 24th, 2024 on Winterstrasse, simply disgusting.

One star for the fact that online it says it's open, but it's actually in renovation. Drove all the way for nothing.

Staff totally overwhelmed, guests report several times that they want to pay without anyone responding. The cash register and the counter are very close to each other so it is not clear who wants to order and who is waiting for their order, those waiting are standing directly in front of the tables of the eating guests. ..Food is minimally lukewarm. There are trays on many tables that have not been cleared, but the tray trolley is also very overcrowded. It was better before, even on days when there was a lot going on. Outside, on the other hand, it is very nice, as one might say: outside great, inside yuck...

It was just catastrophic the burgers are too small you don't even get a lid for the drinks and there are some people who just push in front of them the workers say nothing or do what I personally don't want to come to McDonald's anymore.

super modern and newly renovated McDonald's restaurant! Large terrace and very cozy dining area. Very nice employees! I would love to come back!

The ambience has been made worse and the service terrible! Waited 20 minutes and then cold burgers! Not like that!!

Unfortunately, the conversion backfired. What was once a spacious branch with enough space for guests who wanted to eat in-house and a small waiting area in front of the cash register or counter has become a cramped and uncomfortable branch. There is a lack of space in every nook and cranny. You stand directly at the table of the people who eat in the restaurant, both when ordering and when waiting for take-away food, so that they cannot eat in peace. Especially at busy times, this will lead to some problems, if not arguments, between guests.

After the renovation, there is less space than before, the tables are very close to each other, and anyone waiting for their food to take away stands directly at the table of other guests. Moving the entrance makes it look less inviting. The plywood panels appear as if the darker wood has been removed. I don't think the new design works! It was even more comfortable back then in the 90s. Regarding today's order: luckily I checked it on site, hardly anything fit. The fries were cold and only half filled, there was ketchup in the bag instead of mayo and the burgers were mislabeled or missing completely. The ordering terminal didn't spit out a receipt, so there was no number known to be called at the front, the staff was quite overwhelmed (understandable, first day after renovation), but they could still have taken time to clarify the situation, there was enough staff available, but they preferred to tear the Monopoly stickers off the cups, which would have ended up in the trash. In the future we would prefer to drive from Brackwede to Sennestadt, at least there you don't sit in the hustle and bustle and can eat in peace and quiet on site.

Unbelievable, I order via the app and drive there, and what do I find, a huge construction site and of course closed! Why isn't this shown and informed!

Quite okay here. The staff doesn't talk much, but they don't have to with the terminals anymore. The customers take some getting used to and it doesn't make it easy for the staff to keep the branch clean.

I was there today and found out that McDonald's was closed due to renovations, but there was nothing on the internet, so I had to give it a star to post

You were literally stuck to the floor. The restaurant was very cold, it was drafty in all corners. The food was cold

Compliments, super nice staff and by far the cleanest Mc Donald in Bielefeld and the surrounding area!

Unfortunately it's too cold, you probably forgot to install a heater or you're too stingy to heat. Staff was nice.

Incredibly dingy. Sticky tables, floors not wiped, and the toilets were a disgrace. The room temperature was too cold, therefore very uncomfortable

The service was very nice and friendly, the atmosphere was rather unpleasant, many tables and chairs were unclean, we had to search a lot to find a decent place! But what annoys me the most is that the fries are usually only lukewarm and soggy! To be honest - it's not ok for the price! But now I always return them if they aren't hot!

Probably our worst McDonald’s visit ever… We were here on Thursday evening and the store was busy. The drinks (Cola/Sprite) were warm - there appeared to be no ice cubes. The burgers were lukewarm, but the fries were hot. In addition, the toilets and the floor were peed all over a large area. The personla did not respond to our report. We definitely won't be coming back!!!

There's nothing culinary to be had at this McDonald's either, but you can get your fill. But you can also invest your money much better.

My every order you forget something. That's already in 4 times.

Employees from the drive, with curls, unfriendly of death!!!! Leave stupid comments!

Very unfriendly employees and an even unfriendly foreman. It doesn't work at all! Food cold...

Why such uncomfortable chairs and benches? That's really crap, especially if you can't sit very well anyway. Plus, they're really cold on your butt, so that's a 2 star deduction

Food cold, drinks stale and ambience not good

If you order take-away, check your food to make sure everything is okay. Most of the time the order is incomplete and something is missing.

Everything prepared relatively quickly

Coffee is bad, atmosphere is ok, service needs better

Incredibly dirty and you can't even get the table cleaned upon request 🤧 The staff could also be a little friendlier 🤌🏼 I've just sent the review when I get a notification: "Thank you for the order. Enjoy your meal and see you next time." I thought I'd ask where my order was. He tells me she's not even in the system. I show my order and that I paid but they don't believe me 😂 The shop is running great, paying without eating - I can only recommend it

One branch of the chain with friendly and attentive staff, the rest as always at MC

Ordered three times to take away. Something was missing from all of the orders and in one case the food was already cold when we received it.

Never seen such a dirty restaurant. If they can't manage to wipe the tables all day, I don't even want to know what the kitchen looks like. The children's chairs are so slippery and greasy. Nothing has been cleaned at all. The whole restaurant has the charm of a train station toilet. (I don't even want to talk about the toilet itself). Simply disgusting, the burger no longer tastes good. For ambience -5 stars

Which language do I actually have to learn so that people can understand me at McDonalds??? Not only do I have to repeat my menu countless times, but I still get it wrong very often! Without exaggeration: 8 out of 10 times I get my drink *WITH* ice, even though I ordered slowly, clearly and clearly *WITHOUT ICE*. Goes back every time! I've just arrived home, instead of barbecue sauce, sweet and sour sauce in the package. Tell me - are they just completely...😡🤬🤯🤬?

I was in Mc Drive on August 31, 2024 at 11:20 p.m. and the woman who worked at taking the order was so incredibly unfriendly that I can no longer put it into words. She didn't respond to questions, spoke in a tone that was not at all appropriate, and simply turned her back on me after I tried to tell her that her behavior was inappropriate. I would understand if you were stressed, but it wasn't even particularly crowded. I come from the catering industry myself and if you behave like that you have no place in the catering industry. I was so angry that I didn't like the food anymore.

Super dear employee! Courteous, friendly and service-oriented.

The food is like over. The service was friendly and quick. The atmosphere doesn't invite you to stay there. With smaller children it can be dangerous, among other things, because the sockets simply protrude from the wall.

Something is always missing when ordering. Check it in the presence of the staff! Because if you ask Peraonal about it, you will be treated as if you had stolen. Simply outrageous.

Bottom drawer in terms of price and quality! And I would be interested in why the 99 cent service fee is charged at Lieferando? Which service? Cold food that looks like it's been pooped? Well, meal!

Ordered food via app, code not valid. Code read out individually upon request, not valid. Wasted time.

Service was great. Extremely friendly staff. But you can't call it eating at McDonalds. I was sick for 3 days.

I was shocked and deeply disappointed by my last visit to this McDonald's. We were in the drive through at 4:15 am on July 28, 2024. The counter worker yelled at us and was extremely rude when we asked a simple question about the menu. His disrespectful and insulting comments were completely inappropriate and made us feel unwanted. To make matters worse, I had the uneasy feeling that someone was spitting on our food. After we finally received our order, the food looked unappetizing and tasted strange. It was an extremely unpleasant experience that makes me doubt whether I will ever visit a McDonald's again. This store lacks any standard or courtesy. I can only advise anyone not to eat here. Just disgusting and disrespectful.

On the whole, pretty much like everyone else, but it often happens that the drinks are served in the wrong size (e.g. 0.25 liters instead of 0.5 liters). The staff are very friendly and will give you the correct size if you ask. Plus, I've never had a milkshake here. Either the machine is out or broken or it is sold out.

I just wanted to go for a coffee (or an iced coffee) - unfortunately it didn't go as planned and I will never come here again. First I ordered a decaf, then I was told there was no decaffeinated coffee. Then I wanted my money back, suddenly there was decaffeinated coffee (I assume that the person was too lazy to go over to the mccafé stand because that was the only place where this coffee was available). When I asked if I could have the drinks in a glass instead of a paper cup, the answer was bluntly no. Outrageous. You really don't want to drink coffee like that. Thank you - never again

Everything was clean, fast and great people

After being cheated on every third major family order at McDonald's Sennestadt due to missing burgers, I decided to change restaurants. Mind you, there is always too little in the paid bags. It could be that it is an oversight and that sometimes there is too much in the bags. No, there is always too little product. Then I moved to Brackwede. The first order took an unusually long time, so you can no longer call it fast food. It took 20 minutes in McDrive, even though there were only 5 vehicles in front of me. My own order, which was put together via the app, took 8 minutes at the serving counter alone. At least the employee apologized without a word from me. The second order was missing a McPlant. Nobody likes to be fooled. So I wrote to the restaurant. There should be no compensation. Instead they wanted to steal my time and invite me to breakfast in the completely filthy place. I have only been visiting McDrive for years and refuse to enter the "restaurants" given the hygienic conditions. Unfortunately, it wasn't until the second answer from the "manager" that I found out that it was the same person as in Sennestadt. Everything was immediately clear to me. Why are the conditions in “his” restaurants like this? Are the employees stealing the goods their customers have paid for? I do not believe that. Then where is the problem? Employee fluctuation is extremely high, at least in Sennestadt. Why? Employees told me about desolate conditions. None of them work at McDonalds anymore. Ultimately, I suspect the poor and harmful working conditions are behind this misery. Everything has to go even faster. When I placed my second order in Brackwede, two employees packed my bags. It was almost clear that this couldn't work. I offered to check the bags I ordered at McDrive in the future. After numerous complaints and useless answers, the authorized representative of all the houses in Bielefeld, Paderborn, Delbrück, Lippstadt, Geseke, Salzkotten, Bad Driburg and Beverungen offered me €4.99 as compensation for the first time. For this reason I should no longer visit the McDonalds mentioned. I was refused to check the bags on the grounds that I would disrupt the operational process. Apparently McDonalds is proud of the fact that they are ripping off their customers and are doing a lot to ensure that they can continue to cheat their customers. A lawsuit would be worthwhile for the large number of missing products. In the end, all you end up with is trouble. I can only strongly advise against eating at McDonalds in Bielefeld, Paderborn, Delbrück, Lippstadt, Geseke, Salzkotten, Bad Driburg and Beverungen. In all my visits outside, something like this has never happened to me. Normally I'm used to receiving replacements straight away, especially if products are missing. That's not the case here! Only after 4 emails will the first replacement be offered. I can save myself the work in the future. These restaurant operators have no interest in change. You could also change the process or ask yourself why products are missing every time. Even the Heiderich management team doesn't want to deal with constructive criticism. This results in my personal conclusion that I can only warn against “such people” (@ authorized representative: ;-)). The food is familiar to me and gets 4 stars because my children like it. The service is terribly bad in Bielefeld Sennestadt and also in Brackwede. This also applies to the hygienic conditions. Therefore, service and ambience only receive 1 star.

Why is something offered that is not available locally?