McDonald's in Bielefeld

Schlimste McDonald . Immer etwas fehlt , muss aufpassen bei Bestellung und selber überprüfen.

Unfortunately, you have to check what's in the bag every time. Very often errors when ordering. You order 2x mayo and 3x sweet and sour sauce. And gets 2x ketchup and 1x curry sauce.

If you like extremely unfriendly employees and carelessly slapped together burgers, this is the place for you. Otherwise you're better off going somewhere else...

It's truly amazing how often McDonald's manages to simply "forget" parts of my order. You pay for a meal, but when you get home you notice that the fries are missing. Or the sauce. Or – even better – the whole burger! It doesn't just happen once, but regularly. Of course you can complain, but who wants to go back every time or deal with customer service? When I pay for something, I expect it to end up in my bag - it can't be that hard! Conclusion: Food is okay, but the service? Poor!

The worst run McDonald's I've ever visited. Shortly before 7 a.m. stood and waited at the still locked door. That's ok, it should start at 7 a.m. A few minutes after 7 a.m. an employee comes, opens the door, walks out a meter, looks at us and says “Good morning!” and goes back into the restaurant, closing the door behind him. Just keep it open for guests? None. I then go to the online ordering system to put together breakfast for 3 guests. I can't find the scrambled eggs with bacon, only in a wrap...so I went to the checkout and ordered the same from the second colleague. Too bad he didn't understand what I wanted to order. In the end, 3 wraps and coffees came, 2 of which were ordered as cappuccinos... when I asked, they didn't understand me again. It's a shame about the food, most of it went into the garbage chute. My conclusion: Thanks for nothing!

I wanted chocolate and they gave me vanilla and they had no more disposable cups!

Employee parks the car in a disabled parking space for deliveries. And not just briefly. There is even still moisture on the panes! And it's now 11:15 a.m. The car has been blocking the parking lot for hours. It's not possible, as the owner you can also remove the parking space. 🤢

The food is ok, but often when it's full the staff are quickly overwhelmed and don't pack everything for you. Tables are very often very dirty.

One of the few clean shops ... Well done ....

Mac like Mac is nothing special. Once I ordered a few coffees online and waited 20 minutes.

Bielefeld, February 8, 2025 Dear McDonald's team, I was with you last night at 2:30. The salesman didn't want to serve us and said it would take 30 minutes. His speech was rude as he laughed. I found that very disappointing, especially at such a late hour. I hope you take care of it. His appearance was full of beard and he had a hat on, I've never seen anything so outrageous, please avoid this shop

The slowest MCD ever. First you wait a few minutes at the intercom and then you stand at the pick-up window for 10 minutes+. I only ordered 2 items. disaster

A disaster! Unfriendly staff at the checkout, half of the order was missing and then they questioned whether we didn't want to cheat, had the receipt shown three times...the rest of the order was then thrown onto the table next to us without a word. Unfortunately, the German language is no longer spoken here. This store is also not recommended for children.

Food is cold and tastes like rancid fat

The food is quite good, but the delivery times from the store are completely random and freely chosen (i.e. never based on what is given in their information). When you call, they don't pick up and overall, as far as customer service is concerned, it's really good not worse. I also once saw a family of rats sitting there next to me. The rats could probably understand what I was saying better than the ones at the checkout.

The service at this place is zero. The delivery man walks around the kitchen in a jacket. The orders are placed on the counter and the order number is not even mentioned. The food is cold.

Food is often sold cold and sits longer. Whether it's fries, nuggets or burgers. So many times our food has been prepared incorrectly. It's ALWAYS dirty. Even when the mcplant nuggets were ordered, normal nuggets were often added or they were all made of meat. Even the muffin I just bought was dry and old...! Unfortunately there hasn't been anything positive to say for a long time.

Something is always wrong or missing when ordering. Tables are not cleaned. Food is older cold and inedible.

It's been the same game for years: every single order is missing at least one part. Whether it's sauces, drinks or entire products, something is constantly forgotten. It's just getting to be enough, it's really getting on your nerves. After all, you pay for everything and expect to get everything. A little more care would be urgently needed!

Why not log out of Lieferando completely if orders are almost never possible there?

Very nice and attentive staff. The gentleman who served me was on the ball and very friendly. I'd love to come back.

What can you say about the store? It speaks positively for itself. It's not always healthy, but it's always delicious.

An absolutely liquid milkshake, like water, and ice cream is the same. And this is not the first time, it’s always like this, among the McDonald’s I know, this is the worst.

The food, as always, the service was nice and relatively quick

By far the worst McDonald's in all of OWL. Burgers are 90% always sold cold. Patty was inedible as if the burger had stood for 5 hours. Fries are also always cold. Never again and then charge exorbitant prices.

Very good. Nothing to complain about.

Went at 3:00 a.m. from December 28th to December 29th. There, the employees ate themselves and didn't take our order. Stood on Mc Drive and were ignored. Impossible service.

I personally think the food is very tasty, but unfortunately it is sometimes cold. The staff is okay, could be better. The environment is catastrophic, unfortunately often very dirty, there are crumbs everywhere on the tables and seats and it takes a while for the staff to clean it up.

Food tastes like any other McDonald's. Check your orders! The employees are too incompetent when it comes to putting them together! 4 out of 5 of my last orders (to take away) were incomplete.

Honest and kind employees. I had dropped some cash there accidentally. Went back an hour later, the staff had found the money and gave it back

Food delicious, everything clean. Good value for money

Restaurant clean and quite empty at an early hour. The breakfast offering was generally poor, the wraps with scrambled eggs were limp and dry... what were the days when there was a TexMex breakfast 😋

Very bad!!!! I try much time something to eat but really is bad... food is no good, service very bad too...😔

Tischservice...25Min bei wenig Betrieb gewartet. 👎 Tisch war klebrig.

I was in McDrive with my family on December 6th at 7:22 p.m. and wanted to round off the evening with a meal from McDonald's at home and enjoy it. Since we don't eat at McDonald's that often, I ordered a coupon using the app. Unfortunately, I was a bit overwhelmed and didn't know by heart what I had to order in order to receive my menu. I also conveyed this to the young lady at the counter and told her I was sorry, I didn't know what was included in the menu and she became rude and unfriendly. I have never been treated like this by a member of staff/waitress. I'm sorry not to know that I can choose between several products for a HappyMeal, how am I supposed to know what's in a HappyMeal. If you don't know how to deal with guests or don't even begin to try to be friendly and react angrily and become rude at the same time, you should change your job because you won't be happy. In the end I didn't order anything because it was too stupid for me. Unfortunately, I will be avoiding McDonald’s in Sennestadt in the near future. My children were happy.

The foreign employees don't understand you and you constantly get wrong orders. I don't even want to start with cleanliness... Even if you try to have the comment deleted, it doesn't change the points mentioned above :)

The chicken burgers taste as if they had been sitting for two days and were simply warmed up and added to the sale so that it was quick. I've never eaten such bad chicken burgers in my life and I felt a little bad afterwards too.

To Sedat Sergidogan: You throw away food? Otherwise is it still possible?

Ordered plant nuggets. They were ice cold, the breading was bone dry and really hard. They must have been lying there all day. Disgusting. Spent money for nothing as the nuggets ended up in the trash. Inedible!

Cool location, very tasty food, respect, I am satisfied with everything 👍🏻

Lavin best employee in all of McDonald's, definitely deserves a promotion, never met such a warm employee. He definitely saved our evening. Big praise from Dortmund.

Slowest service in the world. Service is written in small letters. Access to the park is a complete disaster. Completely overcrowded on a Sunday evening and the staff was extremely overwhelmed. Three drinks and a cheeseburger took 30 minutes.

The whole restaurant is full and no one has any food on the table. Staff is far too slow in preparation. 45min waiting time Sunday evening at 6.30-7.15pm. Slow food restaurant would do better. This branch cannot be recommended

Unfortunately, we waited way too long (30 minutes) to take away and then return because something was missing. But the employee was very nice.

Actually a restaurant with nice staff, it usually runs quickly. But it's like almost every McDonald's here, how can it be that something is almost always missing? It's particularly annoying when you're already at home, as you can't always check everything pedantically... Of course you still paid for it... Too bad...

There are no warm cheeseburgers here

Never been to such a bad McDonalds. Fries cold, McCrispy dry, mixed up salad dressing, forgot fork, forgot sauces.

Always take a look at the packaging of what you order, especially at the drive-thru. If something is forgotten and you are at home, you have no chance of getting the money back. The branch management doesn't care either. It's a shame it used to be better!

Incredibly rude staff. I've never experienced anything so bad.

Ordered plant nuggets (to take away) and discovered at home that it was 100% not plant-based. So wouldn't go here again because you can't be sure you'll get what you order.

This McDonald's is a catastrophe. Unclean, cold food and the food tastes like old fat. You also have to wait longer for your food. The employees, all with a migrant background, are unfit to run the restaurant.

Not such a bad feeling anymore. You ALWAYS get mayo or ketchup squeezed on you. Why actually? It is much more important to get reasonably fresh and, above all, well-salted fries. But that's exactly what seems to go wrong all the time. For the third time there was mayo in the menu I ordered, then I was told please no mayo. Result: unsalted fries. Is it possible that when the orders are passed on to the restaurant/cooking area, "No Mayo" is somehow misunderstood or communicated catastrophically and the preparers then understand "no salt"? For me, fries without salt are an outrage and ruin your meal; most of the time you hardly feel like going back and denouncing the lack of salt. Especially with children or on their menus that just sucks. 2 to 3 stars because the food quality also varies depending on the time of day. It's a shame, we like going there so far.

Toilets are a disaster and not hygienic at all

Every time something is forgotten. Very unfriendly staff.

Deliveries are constantly suspended, you can almost never order a delivery!

Catastrophe… everyone speaks among themselves in all languages! Just not in German!!! The order was absolutely incorrect and then not even an apology. And in Germany I expect German to be used in a company!!!! The Mc Donalds in Sennestadt is the worst I know

Once again .. fries 🍟 half cooked .. burger cold 🥳🥳 Welcome to your McDonald’s Worst McDonald's ever!! You have to be rude to be an employee here!! Please thank you, none!! Underground

Unfortunately, on my last visit I noticed that it was unhygienic, not clean and unfriendly staff. They communicate with each other in a different language all the time and are also very likely to gossip about customers. The food is McDonald's, standard, but cleanliness and friendliness and politeness are not there.

The last time I was at McDonalds was 20 years ago, back then the Big Mac was twice as big as it is today and twice as cheap as it is today. I will never eat there again, at least not in this life. So the food was tasteless, the big mac was damn small, the salad inside was dry and the meat tasted like cardboard, the roll was completely inedible. So last shit! As always, fries 🍟 were dry and not seasoned at all, didn't taste like potatoes, even my little one said, disgusting. And the drink was supposed to be a cola, which was actually something else, the color was black, tasted like sugar and was full of tasteless substance, just black sugar water. After a few sips, the cardboard lid doesn't become tasty either. And all for 9.99 euros. It's a rip off. It doesn't just affect the store, it's the same in every McDonald's. Simply disgusting, I will never visit this establishment again, it is damn expensive for disgusting food. It's really interesting what people think is good there, I even worked at the McDonald's 20 years ago, you don't get my money

Even one star is too many... Food takes 30 minutes and is cold + half of it is forgotten or not put away.

Dirty place!!! Tables are hardly cleared or cleaned at all. Benches and floors are completely covered with leftover food and garbage. The cloth pad for the order is disgusting. Team Wallraff please come!

Coca-Cola is served with a happy meal for children. After consultation, this is what it says in my system: Can you ask me what is a viewing? Exchange would not be possible.

The toilets were dirtier than ever. They are part of a good atmosphere

The other day I was there 30 minutes before closing time and the store was already locked, the employees were sitting around and chilling and coldly ignoring us. Following a complaint, I was summoned for an interview by the restaurant manager Yildiz. What kind of upside down world is this? What's wrong with you???

This McDonalds branch is conveniently located beside the highway and has a few selection of fast ev chargers nearby. Highly recommended if you want to take a short food break and charge your vehicle at the same time. The cleanliness could be somewhat improved though.

I drive there at 1 o'clock because the dirty place isn't open until 2 o'clock, the whole evening was ruined and now I drive 70km hungry in the flowing Ferrari

2 chesseburgers, 1x fries, the best, I'll eat again!!!

After the 3rd fries they were finally no longer raw but not exactly good either. Even the milkshake was wrong and they can't give you chicken nuggets that fit either. On the whole, you can just leave it alone

Food was hot and fresh. Staff friendly and attentive. Unfortunately, the tables weren't particularly clean and I didn't see anyone cleaning the tables during my stay.

Been here again for years. Now I have a stomach ache.

I am extremely dissatisfied. Unfortunately I didn't receive what I ordered. Instead of dealing with my issue in a professional and customer-friendly manner, I was offered to “appease” the problem with a portion of chips and Coke. Due to the disappointing service, I ultimately decided to throw away the food. I am extremely upset about the process and the poor handling of my complaint.

Food quick and fresh at the table. Fast food restaurant according to old fashion. Gladly again

Sorry but that's not worthy of McDonald's. Soggy nuggets and fries dripping in grease. The toilets extremely dirty and smelly. The floor and tables dirty. The serving trolleys were overcrowded, even though there were only two guests in the restaurant. People preferred to play on their cell phones. I'm used to better McDonald's. Never here again!

We've been waiting for over an hour

I've been explaining to my children for two hours now that food is here after we've been out and about for the day. Nobody answers the phone and you are pushed away. An absolute disaster via Lieferando.

Eating takes too long, we are here in a Fast Food restaurant I don't WATE for my FOOD for more than 10MIN

Ordered 4 simple drinks - only got 2 correct ones, never thought I would have to check with such a simple task. Skilled labor shortage is in full swing. There is obviously a lack of elementary school education here. What else is being done wrong or not done? Cleaning the equipment?

Actually doesn't deserve a star. We ordered an MC smart chicken burger menu and 2 chicken burgers. All 4 chicken parties weren't finished yet. You think that this MC Donalds shouldn't have been open. Incompetent everyone

McDonald's. Picked up frozen yogurt at the pit stop at McD

Just raw patties every time. Disaster fries taste like disinfectant on the finish. Never again

Okay, once again a rather mushy egg/bacon wrap

Toilets so dirty, food bad, burgers cold, fries probably not freshly made, just bad

- The food was ok so far - Employees (table service) absolutely unmotivated - The dirtiest toilets I have ever experienced at McDonalds. - definitely avoid this branch!

Ant in burger absolutely disgusting. Better to give this store a wide berth.

Sorry, but like some branches, this one is simply pure service

Typical McDonald's - expectations met ​🍔​🍟​🥤​ The McDonald's on Hansestrasse in Bielefeld offers exactly what you would expect from this chain. The food is neither outstanding nor disappointing - it's just typical McDonald's. My fries were fresh and crispy, but the burger could have used a little more love. Ordering at the terminal with table service worked smoothly, but you should be patient at peak times and check your order again to be on the safe side. The staff was friendly and helpful. The cleanliness in the restaurant and especially in the toilets left a lot to be desired. There is definitely room for improvement here. Conclusion: Solid choice for quick hunger when you don't have high expectations. Note: This reflects my personal experience. Other customers may have had different experiences. ​🤷🏻‍♀️​

Like other restaurants in the chain :)

What a shame it was closed half an hour beforehand. Power drives an extra 15km and the mcs is closed

The food is very 👍, the service is nice and the service is great.

Repeatedly the order was incomplete or completely forgotten. Then we waited over 30 minutes in an almost empty shop for four normal burgers. Staff friendly, but completely overwhelmed.

Sticky tables and dirty floor; although some food was raw; sesame on the buns when asked to not have sesame. Toilets are in not the best condition but it is free and just off the motorway. Visit here at your own risk.

Unfortunately the staff wasn't very polite, the food was cold, the tables were dirty and unfortunately there were fries under the tables almost everywhere - you didn't know where to sit down. Even if there is a lot to do, you should keep an eye on it.

Addendum August 18th Mc always manages to go one better! I was ignored at the Mc Cafe counter for 20 minutes today! In the meantime, one of the young chickens made a latte and the milk foam not only dirty the cup, but also the entire machine and the table! She finished the latte in Sehlenruhe and left! No idea if the mess will be cleaned up at some point!? 🤔 The latte macchiato was good, but the muffin had seen better days! Old, hard and dry! A new one was brought to me, but it had the same problem as the first one! My sister had ordered a menu with a burger, but the fries had probably been served without the salt! After a complaint, the old fries were taken back and given out with new salt, so far everything was fine! Then we could see from the table how the employee simply tipped my sister's complaining fries back into the others, mixed them once and repackaged them! That doesn't work at all!

I really do not expect a lot from a mcdonalds... but this was one of the worst I ever experienced. Dirty restrooms, wrong delivered food (also forgetting an item) and mushy nuggets...

Supposedly “open all the time”, i.e. the break for charging the electric car is planned here, after all, nothing beats a coffee and a burger at night on a long car journey. Well, and then you're standing in front of closed doors because only the drive-in was in operation. But it wasn't visible here on Google, otherwise we would have stopped somewhere else. Disappointing!

The food was McDonald's standard. But the cleanliness, be it on the benches, tables or floor, was very poor. We had to look for 2 clean places to sit with a reasonably clean table. So I won't go there again.

By far the worst McDonald's in the area! Mc Drive catastrophic! Just doesn't make sense. Drive forward, drive back! Then you have to wait an unusually long time. Totally unfriendly! This time I ordered nothing and drove through! To the nearest gas station! I eat better there!!!

Incredibly unfriendly staff, the entire order was wrong, not even the drinks were made correctly. Instead of regular Cola, Fanta and Cola were mixed. Even though it was mentioned, nothing was changed and then half of it was forgotten... and not released or refunded afterwards. Simply disgusting behavior

This Mac Donalds is not very clean. Dirty tables and toilets.

The staff was very unfriendly. There was no greeting and the tablet was simply thrown on the table so that the cola spilled over. The food was only lukewarm and had probably been on display for a long time. From the kitchen area you can only hear Arabic conversations. The toilets were completely filthy. It's a shame that this franchise partner runs the store like this. In terms of furnishings, this branch is top notch and very modern, which makes the point above even sadder. I'm definitely not coming back to the branch.