McDonald's in Bielefeld

Super drive: two-lane reception. The food was hot, arrived in seconds, simply amazing, and the staff were very friendly. One video shows a harmless fly beetle; just like a fly, an insect like that can get lost sometimes! This Mecces is top-notch. Highly recommended!

By far the worst McDonald's I've ever visited. Even the renovation/reopening unfortunately hasn't changed that! Orders weren't complete, burgers were carelessly slapped into the box, fries were cold, and the Chicken Big Mac was soggy and mushy. The staff seemed completely overwhelmed, and the cleanliness... meh!

We had to wait 15 minutes for 3 coffees and then 3 sloppy filter coffees came from the back instead of from the portafilter machines in the McCafé.

Mecces, after all. You get what you expect

This was the worst McDonald's I've ever been to. Very unfriendly staff. If you wanted something they would just say "yes" and then walk on and ignore you. Or they would argue and assume you couldn't count because a burger was missing. You waited 30-40 minutes for your food, when in smaller towns with just as many customers it's definitely quicker!! The staff at the front worked very slowly, moving at a snail's pace. The food was practically cold after half an hour. The milkshake wasn't good either, and there were no sauces either. If I could, I would give everything 0 stars!

After the renovations, it's always packed; we waited 30 minutes for our order. It doesn't seem well organized. We'll go somewhere else in the future.

I got my food quickly. A very friendly young lady brought it to my table. The fish mac and cheese was very good and fresh. The cheeseburger was almost cold and not fresh, and this was on Saturday morning, 11:20 a.m., May 31, 2025. I could hardly put my tray down after eating. Everything was covered in dirty trays and empty wrappers. It was much cleaner back then, which is a shame.

Fed up! Things are being forgotten in the order again!! We ordered 2 mcSmart double cheese meals and an extra cheeseburger. That's really not a big order! What's missing? The extra cheeseburger of course. But the worst thing was that the two double cheeses were ice cold! This is at least the 3rd time that things have not been packed with the order. And every time something is cold and simply no longer fresh. I've already paid at least 20€ for nothing at this store. And driving back again just doesn't make sense! You can't check the entire order every time! THAT'S YOUR JOB! I won't be going to this branch again.

Food as you'd expect. They've undergone a beautiful renovation. Everything looks much better.

Incompetence meets its match Delivering incorrect orders, then returning and exchanging cold orders

We ordered takeaway. We live 5 minutes away. The food was cold, as usual. That's not right. I've been somewhere else, and almost all the food was hot, not cold.

The worst food I've ever eaten or received at McDonald's. My email complaining to McDonald's didn't receive a response either.

I would have preferred to give it 0 stars. Even though expectations of the food at McDonald's aren't that high anyway, today was truly the lowest point for me. How can someone treat food so carelessly and not care about their customers? The internet says it's open 24 hours on Saturdays, but that only refers to the drive-thru. Very confusing. They let customers order until 11:59 p.m. Instead of letting them know they're about to close, they just coldly throw them out.

Waited 22 minutes for coffee!!’ Simply overwhelmed 🤮

A complete disaster!!!!! After we ordered at the terminal, we were told they were closing in 10 minutes and we could only get the food to go. Official opening hours according to Google are 24 hours on Saturdays. So why are they letting customers in so late and still letting them order food? The cashier barely understands or speaks German. The food was cold and carelessly thrown into the packaging. The staff is very rude and incompetent. I threw the food away. I won't eat there again and wouldn't recommend it to anyone.

We just wanted a coffee and became the first guests at McDonald's Heiderich - coffee and a bouquet of flowers included.

If I could, I'd give it 0 stars!!!! The staff is terrible. It's nice that there are now two McDonald's Drive-Ins, but if the staff is so lame, the two Drive-Ins are useless. The food is always cold, the staff makes fun of their customers. They use their own language, of course, and there's always something missing!!!!!!!!! I'm fed up. We'd rather go to Burger King. It's a bit far, but everything's fine there.

The food was as usual. Considering the renovations, the floor could have been cleaner.

First, we had to wait a long time for the food. Then we saw it standing at the counter...the staff were visibly overwhelmed and totally unfriendly. The food arrived. Drinks came with ice cubes, even though we had ordered without. So we had to exchange them. Then all the sauces were missing. Then the toys were missing. The staff couldn't even say sorry. The food was completely cold by then. I've never had such bad food or service.

A good 4/5. Love the chicken nuggets and fries. The Minecraft meal campaign was a little short-lived; I would have loved to collect them all, but unfortunately they had already been replaced after a month. The Coca-Cola glasses are great! We've used them for years, but this glass is very small. Funnily enough, this glass is the same shape as a small can of Coke. I noticed this. The food always tastes good, but sometimes I think it's a bit of a shame that the nuggets are missing one or two nuggets. I will definitely come back and enjoy.

Brand new renovated, with good service and a very nice owner!

Was there yesterday after the renovation. The parking situation is extremely bad, and made even worse by “pick-up parking spaces” and e-charging spaces. The new concept inside is more reminiscent of a train station hall and is not cozy or inviting. It's quite loud because there are no more separations between tables. The food distribution and cash register have been significantly reduced in size, which means that many waiting customers crowd into this area. The employees who bring the orders to the tables now have to repeatedly squeeze through the waiting customers. The staff seems extremely overwhelmed. Now about my order: The order is processed as usual at the terminals. The waiting times for customers at the tables varied greatly. My order arrived after about 15 minutes, others waited 45 minutes or longer. You always find out that products were issued incorrectly or were missing completely. That was the case for me too. Our fries were only very moderately warm immediately after they were served. The wrap was lukewarm and only half filled. I had to return a burger because it was completely cold. This was replaced without any problems, but without any improvement. This second burger was just as cold. Instead of a Sprite I got cold water. When I complained, I was told that there was no more syrup in the machine. That was replaced without any problems. At the Happymeal the chosen game was not given out but a different one. So go back to swap. I also asked for the forgotten ice cream. I also had to go get napkins again because they weren't on the food tray. No straws were given out either. Drinking a cup with a drink and lots of ice cubes like that is no fun. The entire visit was disappointing and you actually wonder whether you even want to go there again. This was by far the worst visit I've ever made to a McDonald's.

The worst MC restaurant ever I’m was waiting for two coffees over 30 min where there was only very few clients in the restaurant

Way too cold. Employees overwhelmed. Food cold. Below average for McDonalds

We were at the McDonald's branch in Sennestadt 4 days after the reopening. We were curious to see what it would look like after the renovation. Everything turned out nice, there was some slight dirt that of course couldn't be removed, but that was already standard in Sennestadt. We had breakfast on site that day, a few Mc Muffins, Mc Wrap and pancakes. Half of it cold, almost ice cold. The rest was carelessly thrown together. The specialist who brought the food to our table had to run four times because she had forgotten something each time. If it had been full I would have understood something like that, but there were two tables present. Performance really bad, food bad. Just drive to Brackwede. Too bad.

Unfortunately, the order is rarely completed and something is always missing. In addition, “Ready for pickup” now suddenly means that the order is currently “In preparation”. Was explained to me by an employee when I wanted to pick up the food from the counter because my order number had changed to "ready for pickup". Then I still had to wait a few minutes. I didn't understand this logic.

It's currently being renovated - before that the food was good, the service was sometimes terrible because the staff didn't speak German very well, but as the saying goes: everyone was always trying hard - and you could go to the toilet if you charged your car next door at EnBW

Last night we decided to visit this McDonald’s. According to Google Maps it was the closest, but opening times were not specified. When we arrived with friends around 11 p.m., the McDonald's was closed - renovations were taking place. We were very disappointed. Why isn't it stated that this McDonald's is closed for renovation? We weren't the only ones - several other cars also arrived, saw it was closed and left.

The food is often lukewarm, especially the fries 😐

Unfortunately an absolute no-go! I recently went to this McDonald's and am absolutely disappointed. The entire store was extremely dirty - tables full of leftover food, the floor sticky, and trash everywhere. The toilets were also in an unacceptable condition: bad smell, paper towels were missing, and it looked like they hadn't been cleaned in hours. The staff seemed overwhelmed and unmotivated, the service was slow, and the order did not arrive in full. In addition, the fries were cold and the food was carelessly prepared. I definitely won't eat here again! Absolutely not recommended.

Ordered 20 nuggets and received 10 Hire more Germans

I can't judge the food, will be great for any McDonald's fan I guess. But the toilets are the best for long car journeys.

Were in McDrive, everything was very tight here. The food was normal McDonald's quality.

Schlimste McDonald . Immer etwas fehlt , muss aufpassen bei Bestellung und selber überprüfen.

Unfortunately, you have to check what's in the bag every time. Very often errors when ordering. You order 2x mayo and 3x sweet and sour sauce. And gets 2x ketchup and 1x curry sauce.

If you like extremely unfriendly employees and carelessly slapped together burgers, this is the place for you. Otherwise you're better off going somewhere else...

It's truly amazing how often McDonald's manages to simply "forget" parts of my order. You pay for a meal, but when you get home you notice that the fries are missing. Or the sauce. Or – even better – the whole burger! It doesn't just happen once, but regularly. Of course you can complain, but who wants to go back every time or deal with customer service? When I pay for something, I expect it to end up in my bag - it can't be that hard! Conclusion: Food is okay, but the service? Poor!

The worst run McDonald's I've ever visited. Shortly before 7 a.m. stood and waited at the still locked door. That's ok, it should start at 7 a.m. A few minutes after 7 a.m. an employee comes, opens the door, walks out a meter, looks at us and says “Good morning!” and goes back into the restaurant, closing the door behind him. Just keep it open for guests? None. I then go to the online ordering system to put together breakfast for 3 guests. I can't find the scrambled eggs with bacon, only in a wrap...so I went to the checkout and ordered the same from the second colleague. Too bad he didn't understand what I wanted to order. In the end, 3 wraps and coffees came, 2 of which were ordered as cappuccinos... when I asked, they didn't understand me again. It's a shame about the food, most of it went into the garbage chute. My conclusion: Thanks for nothing!

I wanted chocolate and they gave me vanilla and they had no more disposable cups!

Employee parks the car in a disabled parking space for deliveries. And not just briefly. There is even still moisture on the panes! And it's now 11:15 a.m. The car has been blocking the parking lot for hours. It's not possible, as the owner you can also remove the parking space. 🤢

The food is ok, but often when it's full the staff are quickly overwhelmed and don't pack everything for you. Tables are very often very dirty.

One of the few clean shops ... Well done ....

Mac like Mac is nothing special. Once I ordered a few coffees online and waited 20 minutes.

Bielefeld, February 8, 2025 Dear McDonald's team, I was with you last night at 2:30. The salesman didn't want to serve us and said it would take 30 minutes. His speech was rude as he laughed. I found that very disappointing, especially at such a late hour. I hope you take care of it. His appearance was full of beard and he had a hat on, I've never seen anything so outrageous, please avoid this shop

The slowest MCD ever. First you wait a few minutes at the intercom and then you stand at the pick-up window for 10 minutes+. I only ordered 2 items. disaster

Food is cold and tastes like rancid fat

A disaster! Unfriendly staff at the checkout, half of the order was missing and then they questioned whether we didn't want to cheat, had the receipt shown three times...the rest of the order was then thrown onto the table next to us without a word. Unfortunately, the German language is no longer spoken here. This store is also not recommended for children.

The food is quite good, but the delivery times from the store are completely random and freely chosen (i.e. never based on what is given in their information). When you call, they don't pick up and overall, as far as customer service is concerned, it's really good not worse. I also once saw a family of rats sitting there next to me. The rats could probably understand what I was saying better than the ones at the checkout.

The service at this place is zero. The delivery man walks around the kitchen in a jacket. The orders are placed on the counter and the order number is not even mentioned. The food is cold.

Food is often sold cold and sits longer. Whether it's fries, nuggets or burgers. So many times our food has been prepared incorrectly. It's ALWAYS dirty. Even when the mcplant nuggets were ordered, normal nuggets were often added or they were all made of meat. Even the muffin I just bought was dry and old...! Unfortunately there hasn't been anything positive to say for a long time.

It's been the same game for years: every single order is missing at least one part. Whether it's sauces, drinks or entire products, something is constantly forgotten. It's just getting to be enough, it's really getting on your nerves. After all, you pay for everything and expect to get everything. A little more care would be urgently needed!

Something is always wrong or missing when ordering. Tables are not cleaned. Food is older cold and inedible.

Why not log out of Lieferando completely if orders are almost never possible there?

An absolutely liquid milkshake, like water, and ice cream is the same. And this is not the first time, it’s always like this, among the McDonald’s I know, this is the worst.

What can you say about the store? It speaks positively for itself. It's not always healthy, but it's always delicious.

The food, as always, the service was nice and relatively quick

By far the worst McDonald's in all of OWL. Burgers are 90% always sold cold. Patty was inedible as if the burger had stood for 5 hours. Fries are also always cold. Never again and then charge exorbitant prices.

Very good. Nothing to complain about.

Went at 3:00 a.m. from December 28th to December 29th. There, the employees ate themselves and didn't take our order. Stood on Mc Drive and were ignored. Impossible service.

Food tastes like any other McDonald's. Check your orders! The employees are too incompetent when it comes to putting them together! 4 out of 5 of my last orders (to take away) were incomplete.

I personally think the food is very tasty, but unfortunately it is sometimes cold. The staff is okay, could be better. The environment is catastrophic, unfortunately often very dirty, there are crumbs everywhere on the tables and seats and it takes a while for the staff to clean it up.

Honest and kind employees. I had dropped some cash there accidentally. Went back an hour later, the staff had found the money and gave it back

Food delicious, everything clean. Good value for money

Very bad!!!! I try much time something to eat but really is bad... food is no good, service very bad too...😔

Restaurant clean and quite empty at an early hour. The breakfast offering was generally poor, the wraps with scrambled eggs were limp and dry... what were the days when there was a TexMex breakfast 😋

Tischservice...25Min bei wenig Betrieb gewartet. 👎 Tisch war klebrig.

I was in McDrive with my family on December 6th at 7:22 p.m. and wanted to round off the evening with a meal from McDonald's at home and enjoy it. Since we don't eat at McDonald's that often, I ordered a coupon using the app. Unfortunately, I was a bit overwhelmed and didn't know by heart what I had to order in order to receive my menu. I also conveyed this to the young lady at the counter and told her I was sorry, I didn't know what was included in the menu and she became rude and unfriendly. I have never been treated like this by a member of staff/waitress. I'm sorry not to know that I can choose between several products for a HappyMeal, how am I supposed to know what's in a HappyMeal. If you don't know how to deal with guests or don't even begin to try to be friendly and react angrily and become rude at the same time, you should change your job because you won't be happy. In the end I didn't order anything because it was too stupid for me. Unfortunately, I will be avoiding McDonald’s in Sennestadt in the near future. My children were happy.

The foreign employees don't understand you and you constantly get wrong orders. I don't even want to start with cleanliness... Even if you try to have the comment deleted, it doesn't change the points mentioned above :)

To Sedat Sergidogan: You throw away food? Otherwise is it still possible?

The chicken burgers taste as if they had been sitting for two days and were simply warmed up and added to the sale so that it was quick. I've never eaten such bad chicken burgers in my life and I felt a little bad afterwards too.

Ordered plant nuggets. They were ice cold, the breading was bone dry and really hard. They must have been lying there all day. Disgusting. Spent money for nothing as the nuggets ended up in the trash. Inedible!

Cool location, very tasty food, respect, I am satisfied with everything 👍🏻

Lavin best employee in all of McDonald's, definitely deserves a promotion, never met such a warm employee. He definitely saved our evening. Big praise from Dortmund.

Slowest service in the world. Service is written in small letters. Access to the park is a complete disaster. Completely overcrowded on a Sunday evening and the staff was extremely overwhelmed. Three drinks and a cheeseburger took 30 minutes.

The whole restaurant is full and no one has any food on the table. Staff is far too slow in preparation. 45min waiting time Sunday evening at 6.30-7.15pm. Slow food restaurant would do better. This branch cannot be recommended

Unfortunately, we waited way too long (30 minutes) to take away and then return because something was missing. But the employee was very nice.

Actually a restaurant with nice staff, it usually runs quickly. But it's like almost every McDonald's here, how can it be that something is almost always missing? It's particularly annoying when you're already at home, as you can't always check everything pedantically... Of course you still paid for it... Too bad...

There are no warm cheeseburgers here

Never been to such a bad McDonalds. Fries cold, McCrispy dry, mixed up salad dressing, forgot fork, forgot sauces.

Always take a look at the packaging of what you order, especially at the drive-thru. If something is forgotten and you are at home, you have no chance of getting the money back. The branch management doesn't care either. It's a shame it used to be better!

Incredibly rude staff. I've never experienced anything so bad.

Ordered plant nuggets (to take away) and discovered at home that it was 100% not plant-based. So wouldn't go here again because you can't be sure you'll get what you order.

This McDonald's is a catastrophe. Unclean, cold food and the food tastes like old fat. You also have to wait longer for your food. The employees, all with a migrant background, are unfit to run the restaurant.

Not such a bad feeling anymore. You ALWAYS get mayo or ketchup squeezed on you. Why actually? It is much more important to get reasonably fresh and, above all, well-salted fries. But that's exactly what seems to go wrong all the time. For the third time there was mayo in the menu I ordered, then I was told please no mayo. Result: unsalted fries. Is it possible that when the orders are passed on to the restaurant/cooking area, "No Mayo" is somehow misunderstood or communicated catastrophically and the preparers then understand "no salt"? For me, fries without salt are an outrage and ruin your meal; most of the time you hardly feel like going back and denouncing the lack of salt. Especially with children or on their menus that just sucks. 2 to 3 stars because the food quality also varies depending on the time of day. It's a shame, we like going there so far.

Toilets are a disaster and not hygienic at all

Every time something is forgotten. Very unfriendly staff.

Deliveries are constantly suspended, you can almost never order a delivery!

Once again .. fries 🍟 half cooked .. burger cold 🥳🥳 Welcome to your McDonald’s Worst McDonald's ever!! You have to be rude to be an employee here!! Please thank you, none!! Underground

Catastrophe… everyone speaks among themselves in all languages! Just not in German!!! The order was absolutely incorrect and then not even an apology. And in Germany I expect German to be used in a company!!!! The Mc Donalds in Sennestadt is the worst I know

Unfortunately, on my last visit I noticed that it was unhygienic, not clean and unfriendly staff. They communicate with each other in a different language all the time and are also very likely to gossip about customers. The food is McDonald's, standard, but cleanliness and friendliness and politeness are not there.

The last time I was at McDonalds was 20 years ago, back then the Big Mac was twice as big as it is today and twice as cheap as it is today. I will never eat there again, at least not in this life. So the food was tasteless, the big mac was damn small, the salad inside was dry and the meat tasted like cardboard, the roll was completely inedible. So last shit! As always, fries 🍟 were dry and not seasoned at all, didn't taste like potatoes, even my little one said, disgusting. And the drink was supposed to be a cola, which was actually something else, the color was black, tasted like sugar and was full of tasteless substance, just black sugar water. After a few sips, the cardboard lid doesn't become tasty either. And all for 9.99 euros. It's a rip off. It doesn't just affect the store, it's the same in every McDonald's. Simply disgusting, I will never visit this establishment again, it is damn expensive for disgusting food. It's really interesting what people think is good there, I even worked at the McDonald's 20 years ago, you don't get my money

Even one star is too many... Food takes 30 minutes and is cold + half of it is forgotten or not put away.

Coca-Cola is served with a happy meal for children. After consultation, this is what it says in my system: Can you ask me what is a viewing? Exchange would not be possible.

Dirty place!!! Tables are hardly cleared or cleaned at all. Benches and floors are completely covered with leftover food and garbage. The cloth pad for the order is disgusting. Team Wallraff please come!

The toilets were dirtier than ever. They are part of a good atmosphere

The other day I was there 30 minutes before closing time and the store was already locked, the employees were sitting around and chilling and coldly ignoring us. Following a complaint, I was summoned for an interview by the restaurant manager Yildiz. What kind of upside down world is this? What's wrong with you???

This McDonalds branch is conveniently located beside the highway and has a few selection of fast ev chargers nearby. Highly recommended if you want to take a short food break and charge your vehicle at the same time. The cleanliness could be somewhat improved though.

I drive there at 1 o'clock because the dirty place isn't open until 2 o'clock, the whole evening was ruined and now I drive 70km hungry in the flowing Ferrari

2 chesseburgers, 1x fries, the best, I'll eat again!!!

After the 3rd fries they were finally no longer raw but not exactly good either. Even the milkshake was wrong and they can't give you chicken nuggets that fit either. On the whole, you can just leave it alone