McDonald's in Celle

Worst McDonald's I've ever been to. Nothing works, none of the staff understands you. Unfriendly, incompetent, that's all I can think of about the store

We got a burger right. Ordered 4 double burgers but there was only one steak in each. Service was slow without being rushed. All in all, it was the absolute worst experience of my life

Here you are literally cheated. Every second time something is missing. Yesterday I noticed that leaving things missing is done on purpose. Always drive to drive. I could see how all the sauces were selected correctly. A colleague came, asked which sauces belonged to the current order and packed them up, except for 2 times mayo. I took the order and parked further ahead to check everything. What can I say, of course the 2 times of mayo were missing. So I ran back to the window to have them given to me. It's so cheeky to deliberately enrich yourself.

What can I say, after my post with over 4000 views was deleted, I'll repackage it differently. Every other fast food restaurant in the McDonald's franchise gets to work by the numbers... Check the order... Well, I'll say it again, no matter how often this is criticized here, it's my personal experience and that's what's needed here. Update: Yesterday was September 24th. You think, okay, for the sake of the children, you're going there. around 1800 hours. Nothing has changed. Okay, but something has changed: - The number display works, but is not used as it should. - The drive in is operated by 4 people, inside 2. After I had our food I said that shouting wouldn't be so great (please shout less) The answer I got from the shift manager (?) was - I'll shout as much as I want. This is a restaurant, sorry that doesn't work at all. Then I just said that the 3 stars here are still too high - I don't care. 👌🏼👍🏼 First class, that's how you treat customers. And everyone in the queue noticed this... I know, why do I still go there... As already written above, for the love of the children. Ambiance... If you already have technology, TVs (in the left corner when you come in) either work or they stay off... It didn't work, but it was on. As I said, shouting comes from the mccafe and screams into the kitchen. Outside... If the first thing you notice is the delivery vehicles parked like... Well. Electric filling station... I've never seen a Chrysler V8 with a battery... But it says so. 👍🏼 Trash can full. Update: 8.12.24/6 p.m When you think it can't be done anymore... Yes, it can get a lot worse. Burgers are missing, unfortunately only noticed when we got home. Dirty. What's the point of having work clothes if they're not going to be used? The person puts the garbage from the garbage truck in a yellow bag right in front of the truck, packs the tablets into the mc Café, and goes to the back of the kitchen as he is 👍🏼👍🏼 E-parking space occupied by the combustion engine that just looks at you stupidly. For now the last time here in Celle. They won't see me again.

Burger patties were cold, the dwarf's happy meal was forgotten, the burger was thrown together so carelessly (3 slices of tomatoes on top of each other). Otherwise it was clean and the service was friendly.

We reserved a table for our birthday after going to the cinema... When we arrived, no one knew about our reservation. No compensation or apology....Sad. Luckily the children still had fun

The visit was disappointing. The service was overwhelmed, the waiting times were too long, and the ordering system completely failed from the ordering process to the delivery. Table service was only possible with cash payment and my pickup number was not displayed. In the noisy environment, calling numbers was inadequate. There is definitely room for improvement here. Food is the same everywhere. Hence what I expected.

Just McDonald's. MC Drive, where it rains into the car when you order at the counter, black coffee instead of milk. Chai Latte, actually more foam than drink in the cup. There are big slogans outside: “Restaurant of the future” there is room for improvement 😅

such a juice shop. There is no reason why you are not allowed to take your bike into the McDrive if it is already closed inside. The opening hours are never adhered to and the condition takes half an eternity.

What can I say - this McDonald's is unfortunately just a matter of luck. Most of the time we were lucky and everything was fine. But there were also days when it was really disappointing: no fries, no chicken burgers - and if you wanted a meal for two people, you suddenly had to take four drinks?! That was really frustrating. Nevertheless, overall we are quite satisfied. The branch is clean and the food has always looked appealing.

Food cold, staff very unfriendly and unprofessional, forgot more than half of our food again. Change was not returned appropriately. The cashier (the blonde little one) was very overwhelmed and probably got a 5 in math It's better to go to Subway, which is directly opposite

Sitting for ages waiting for breakfast then ordering cold what was supposed to be warm and then the service was really bad. Friendliness would be positive and the rating would improve

Great service and fast operation and good quality, new products

This shop cannot be recommended in any way, I have rarely seen such unmotivated staff, everyone is completely overwhelmed. Simple changes to burgers are not implemented correctly and many other reviews also address these points about the order and cleanliness!

I was taken for a ride, I was hungry, I couldn't order, I called and the lady on the phone said "you can order in 20 minutes" then I looked again and nothing worked, called the second time and then she became extremely unfriendly and in the end I couldn't order anything and I I was simply pushed away and accordingly this review I find it very bold and impudent to rip off a customer so much and become unfriendly and simply throw them off. Hence 1 star.

We ordered there via Lieferando for a lot of money and more than half of it was missing, what was there was wrong and cold. It only came after almost 2 hours. When we called there they said we should have checked as soon as the supplier arrived, but he left so quickly that it wouldn't have been possible. The lady on the phone said she still had to discuss things. That was really the VERY LAST time we ordered here and were there. Otherwise we ordered regularly but that was it for now. I've never experienced anything like this anywhere else.

Unfortunately, the employees were completely overwhelmed at the time of our visit. It took a very long time for the food to be ready. The place was dirty and there were still leftovers from other guests on many of the tables (yes, everyone is supposed to clean it up themselves) but the return trolleys were also so overcrowded that hardly anything could fit on them. There was also a lot lying around on the floor. The cleanest thing was the toilet. Well, like McDonalds, the food was just too expensive for smaller and smaller portions with mediocre taste.

The coffee comes to the table piping hot; it was freezing cold in the restaurant that day. I wanted to change a €2 piece, but I had to get someone who spoke German first because two employees couldn't understand me.

Disaster! Only stood on the drive for 10 minutes, 5 cars in front of me. Then went in. Totally dirty. Trays on the tables everywhere. Paying at SOT wasn't possible, and the receipt didn't come either. Waited 30 minutes for the food. Tables weren't wiped, toilets were dirty.

what that🤮🤮 just threw up in the fries 0 stars

Not particularly clean. Tray trolleys full of rubbish. And there aren't even any fries or salad available. It used to be a highlight every 3 months. Now not even as an emergency solution.

Like a regular McDonald's, fried potatoes are not very good, burgers are the same as everywhere else, everything is very clean except the toilet, probably like everywhere else

The cashiers were already completely overwhelmed with what was, for the restaurant, an absolutely normal number of customers, the play area outside is completely closed, when another guest asked for the toilet key for the kids and the disabled toilet, she had to wait 8 minutes with a child like that It looked as if it was very urgent and the lady said this several times, becoming more and more hectic, and the friendliness of the employees was... special. Unfortunately not in a positive way.

Burger dry, cold and thrown together! Cheese not even melted. The employees love their work! Every time something is missing, even if it's the toy in the Happymeal! A negative experience that only has to happen once every few months!!!!1 star is too much!

Hello, I just have one question for the team: What is the stopping bay for if you aren't supposed to wait there?

Waiting time is abnormally long, cold food. Employees are overwhelmed and just wander around the counter. They don't really do their work. It's annoying that you have to wait more than 10 minutes at a FAST food chain, sometimes 30 to 45 minutes Restaurant preferably minus 5 stars

A typical McDonald's Tables need to be cleaned more often and half of the food was only lukewarm

Garbage everywhere There was an employee who picked up the leftover food from his teeth, picked up the dirt that had fallen on the floor and then, without washing his hands, went to deliver the food to the customers and coughed in once beforehand

Rating: 0 stars An absolute failure! The visit to the McDonald's in Altencelle was a complete disappointment. The order took forever, even though there was hardly anyone there - apparently the staff is more focused on coffee breaks than service. The burgers were cold and carelessly slapped together, the fries were limp and way too salty. What's more, the entire area was dingy, from the tables to the floors, and the toilets were in terrible condition. I have no idea who's in charge here, but they've obviously lost control. One visit is enough – I won’t be coming back anytime soon!

The food was cold and the hygiene is poor!! Although there was nothing going on in the store in the morning, we waited about 20 minutes for the food. Instead of taking care of the orders, the staff yelled at each other. The behavior was inappropriate and damaging to the image. Furthermore, this is an absolute no-go if the staff does not adhere to the simplest hygiene rules! The food was prepared without gloves with long artificial fingernails, one of the employees wore street clothes (jacket) while he/she prepared the food. I'll spare you any further points.

Every time I have to wait at least half an hour at Mcdrive. I have never experienced this at any McDonald's. The staff seems overwhelmed. Subway opposite is just as much of a disaster.

Zero stars would actually be appropriate. - Staff totally overwhelmed, sometimes unfriendly. - More like slow food because there are extremely long waiting times - usually no matter what time of day. - Dirty tables and seating, dirty toilets, full tray trolleys. - Orders put together incorrectly and some were cold. - Complaints are only accepted with reluctance and are associated with further waiting times. Incidentally, the slow food principle also prevails at Mc Drive - often no matter what time of day. You will get your food faster if you go to Subway next door or take the B3 to Burgerking.

It's sad that food is slapped together with so little love

Mcflurry wasn't even half full. When you spoke to the employee, you were just insulted.

It's crazy that there are employees here who are more than just likeable, courteous and nice and then there are also some who are more than just unsympathetic and unreliable. In general you get what you want here, but you can't really count on being open 24 hours a day on the weekend.

Garbage and dirt everywhere in the store and on the street outside. Food cold, waiting time underground. Never again.

Where to start... The food is cold, in the MC Drive you have to wait at the front and wait half an hour for your food, I get Fanta instead of a Sprite... you can't be serious.

The branch is dirty... the staff is unfriendly... you get cold fries and the sauces are generally forgotten... you have the feeling that everything in this store is constantly broken... a tragedy

Very chaotic, no organization, waiting about 30 minutes for food. People stood in line. Food on floor, unclean. Never experienced anything like this! Even FfM Hauptbahnhof Very neat!! Sad 😢

It used to be okay but recently it has become extremely dirty. Floors and tables are dirty, smells like in the dirtiest train station, flies everywhere. I have never seen a dirtier McDonald’s. I have no idea what’s going on because this is the only one in Celle and it’s usually full. Today I could barely eat because of the smell. There are leftovers from overnight behind the benches and under the tables. But yeah, they have fresh flowers on the tables. It is the last time I eat here.

It's hot as shit, turn on the air conditioning

I've been here for a long time and was pleasantly surprised. The food was all hot, drinks were cold. Everything as it should be.

I have to admit it was quite busy in the store. However, I think waiting 35 minutes for cold food is really excessive.

4 cars in front of us in the mcdrive, food got after exactly 30 minutes, children went crazy. Fast food restaurant? Never again, please change operators and personnel!

Damn store. Waited 40 minutes to order - 2 drinks, 1x fries, 1x cheeseburger - NEVER AGAIN! Those who ordered after us received their order much sooner. If you asked the staff about it, it took another time... really... it's better to go to Subway over there people. The manager had never heard of hygiene either. I would love to give 0 stars but unfortunately that's not possible.

Rarely have we waited so long for "fast food". We only stood at MC Drive for 30 minutes, and in that time we managed to get 3 cars in. Then we decided to go in. We had ordered online beforehand, so we still had to pay and go to them inside Checkout. A total of 8 employees walked past about 30 times without even looking up. Total waiting time was 1 hour. I can definitely go to a restaurant for that!! That has nothing to do with service again

Went there in Celle in the evening and was looking forward to a mc flurry and then nothing was possible in the dessert area... Thanks for nothing

Too long of a wait, no hygiene, technology doesn't work

Even 1 star is too much for this store - waiting times sometimes exceed 1 hour. Never received a complete or correct order

Only one of the four ordering terminals was working yesterday, it was incredibly dirty, the burgers were piling up in the counter area and the employees were drowning in chaos. The burgers were correspondingly cold and dry. Mismanagement at its best, McDonald's. You won't see us again.

The last shop you are ignored by the employees, one of whom even understood me at some point! and the food is totally cold and sticky then you get insulted stupidly in the store!

Absolute disaster. Cold food with a waiting time of over 45 minutes.

Unfortunately there is chaos caused by guests who don't know how to behave properly! Inside, outside and on the pitches

A little more hygiene would be appropriate, food is produced here!

All hell broke loose. More than 12 vehicles outside. Countless people were waiting inside. The service was still very nice. Especially the branch manager. Hats off. But after 20 minutes I Waiting to leave the restaurant. Without food.

Disgraceful behavior from the manager – McDonald's Siedemeierkamp 3, Celle The visit to McDrive on October 13th, 2024 was an absolute disaster. I ordered the menu twice with a coupon (McCrispy Spicy, 6 Spicy Chicken McNuggets, soft drink), and the order was initially taken correctly. The waiting time was far too long, which I could have tolerated. But when I finally received my order something was wrong, one drink was big and the other was small. When I confronted the manager about this obvious mistake, he was completely disrespectful and irritable. Instead of dealing with the problem, he acted like it was my fault. Annoyed, he asked me to show the receipt, which I didn't have. He then disappeared to get the receipt himself and came back with a completely unfriendly tone. He insisted the order was correct without showing even a hint of insight or politeness. I made it clear several times that I had ordered two menu items, but the manager dismissed me in a condescending and rude manner, as if I was in the wrong. In my bag there were two burgers, one fries, one nugget - but these did not match my order and there is no customer service here. Such behavior is unacceptable. This manager should urgently receive training in respect and customer friendliness. I will never visit this McDonald's again!

Ordered at the drive-thru at night. You actively sold milkshakes even though you were aware that the machine was broken/inactive. Of course I paid with a debit card... Then they suggested ice cream to me, which later they didn't have anymore... I got a drink in return. Burgers were also ordered. Afterwards we realized that there was no lettuce on the burgers... So we went again. Then they said that they had no more salad. We didn't get a voucher or money back. Later we noticed that there were also some fries missing... We didn't feel like complaining a third time anymore. Never again!!

Is it actually still called a fast food restaurant or has the name already been dropped?

Well, typical fast food. Cheap burgers at a price that is too high for the quality. Nice employees.

Best 0 stars!!! Some of the staff are completely overwhelmed, the other half is busy with jokes and nonsense!! Waited 30 minutes for small things and got cold food. !

BODENLOS I ordered a filet-o-fish with an extra fish fillet and the extra fish was missing and the slice of cheese wasn't there and the employee is so crazy (unresponsive, doesn't respond) this employee is so incompetent after several calls she doesn't respond and the I forgot the straw for my shake, luckily there was a competent employee who gave me this straw. JUST INCREDIBLE AND BOTTOMLESS!!! NOT RECOMMENDED

Celle likes to play with the nuggets, especially with the 20 boxes

Dirty Mc Toilets smell awful Floor, tables all sticky

Waited 25 minutes for food today, it happens, not bad. But what is becoming more and more noticeable, nationwide, is that cleanliness is declining very much. Coupled with the fact that there are no longer any fries pickers, sometimes even upon request, and the prepared burgers are often no longer neatly layered and therefore fall apart with the first bite... the "fun" is extremely dulled and gives way to the experience that it is the joy of watching me and the others eat.

On Sunday September 29th, 2024 at 6:15 p.m. this store was the very last one: No card payment possible, the self-service terminals were out. After 30 minutes of waiting, I finally ordered and then the food was served to the table, ice cold, after it had been sitting on the counter for 10 minutes. We just didn't complain because we would have had to wait in line for another half hour. The drive-in wasn't an alternative either, as the line stretched back to the Aral gas station. The last shop that we will avoid in the future. Hopefully many other customers too so that this can end!

Terminals don't work App vouchers don't work either Leave Germany if you can't even have breakfast with you anymore

Eternal waiting times, often not tidy and dirty. Toilet also not ok.

Well, I haven't been very enthusiastic about mecces lately because the food was almost cold and the staff was unfriendly, but today on September 26th at 8:30 p.m. I was very satisfied, so I had some nice feedback. The employee at the checkout at the drive in was super friendly and chatty, which made us very happy because my friend missed something and immediately got a nice and friendly answer about the big tasy bacon. So very good fries today, also super hot.

Like every McDonald's. Paper towels on toilet were empty. Food ok. Staff friendly

I was just there and ordered 2 cokes and 2 menus, 1 coke was missing and that helped one of 2 menus, especially since there was only 1 pack of sauces, which I find very cheeky for the price in Uelzen and Hanover it is clearly better.

When you visit McDonalds, you expect not only the familiar food but also a certain level of service. There were no paper towels in the men's room. Despite immediate notification to 2 employees, there were still no towels for 30 minutes. When my wife wanted to go to the toilet, toilet paper was missing in both stalls. When I asked the restaurant manager about it, I was told that they were understaffed because the owners wanted more sales and fewer costs. This branch no longer receives my sales.

Dirty tables, very dirty toilets, overflowing tray carts, 30 minute wait for cold food including an extremely rude boss/manager. We will never go here again and recommend everyone to give this store a wide berth. At least our table was wiped down upon request.

We were actually just in McDrive. It was a Friday lunchtime. But after five hours in the car, we just wanted to grab something quickly so we could finally arrive. And there we stood. At least 30 minutes to take large fries and coke with you. There's a better way and it's certainly not always the case, but it's at least worth mentioning. In any case, we will save ourselves the detour next time.

Cheeseburger and hamburger Royal TS cold...and that after we had to wait forever to order and then wait for our order...and I don't mean 5 minutes...but the staff was very nice despite some communication difficulties

Unfortunately we seem to have had a bad day. Very unfriendly lady at the counter, the whole store smells like feces as if someone was in the hallway. The colleague who was just standing at the deep fryer wearing an apron is going to clean the toilets with the same outfit. The toilets were dirty, not cleaned, no soap and no paper towels available. Ali hadn't cleaned the toilet properly and was given a big lecture in front of all the customers, that's good employee management 🙄 It's a real shame, I'm used to different things ☹️

I was recently at Mc Drive. A hectic employee told me to please wait a moment. Short became long and then I just drove up to the payment window to say I didn't want anything more. Nobody to be seen. There were 2 cars in the lane in front of me that were obviously waiting for their food. I then got out to tell the first car to please pull into the waiting lane so that I could get through because I didn't want to have it. But he was instructed to wait right there and stubbornly refused to drive into the waiting lane. A louder discussion followed. An employee in a white shirt probably also heard this, who then appeared and instructed the driver to stand in the waiting lane. She said she was alone and whether I would like to order anything else. I denied this. It's nonsense to not send the waiting cars straight to the waiting lane. Now I was there again on Sunday and wanted to have breakfast. According to the internet, this is possible on Sundays until 11:30 a.m. However, at 10:36 a.m. there was no more breakfast. All right, then have a burger. The order was placed at the ordering machine and no receipt was received. For whatever reason. Then went to the checkout to pay in cash. They were standard burgers and not promotional items. I observed quite annoyed customers who had apparently been waiting for their order for quite a long time. The two women were also completely overwhelmed. I released her after about 30 minutes and asked for my money back. It worked somehow. Conclusion: Far too few staff and it smelled so bad in the entrance area that we had almost finished eating.

Totally overwhelmed staff, everything seemed completely chaotic. Some other customers had already been waiting for 30 minutes. Many orders incorrect or missing items. Waited 20 minutes for an ice cream and a drink. The ice then receded so that it was completely liquid. Worst visit to a McDonald's ever.

12 employees on site, 8 of them only actively worked, burgers were forgotten, the employees shouted the numbers across the store incomprehensibly, there is no need to talk about the toilets, they are very dirty and the service is simply outrageously bad. No recommendation from me

Very bad service. I called there and was insulted. Super bad service

Waited 35 minutes in McDrive for a menu. Then cold, sticky food. This is how you can break the habit of McDonald's...

Worst MCS I've been to so far. A friendly young gentleman thanked me for my wait and wished me a nice day, I hope he keeps it up, that was the only positive aspect of this stay.

At least for me, the food was okay, complete and in the usual golden seagull quality. Cleanliness leaves something to be desired and there was no soap in the dispenser in the men's toilet for two days in a row!!!

Incredibly long waiting time. Were there for an hour for a single menu. The food was even worse than what you're used to from MCs... better drive 5 minutes further to Burger King

Cash registers are broken, waited 10 minutes to hear that I should say the order individually

Pulled up to the empty drive-in at 9:45 a.m. in the morning. "Please wait"... 10 minutes (!) later I was finally allowed to place the order. A 10 euro order with 4 items without special requests. Same game from the pick-up window onwards. “Please wait 10 meters away at the parking lot.” Mind you, there was nothing going on in the drive-in. 10 minutes later the food came. No apology for the waiting time or anything like that. Really incomprehensible when nothing is going on.

Absolute disaster. Employees completely overwhelmed. Toilets completely filthy. Toilet paper and drying paper empty. Waited over 30 minutes for the food. Never again......!!!!!!!

One star is too many here!!! Unfriendliness is more the order of the day here than service and customer care!! If you can, it's best to drive 15 km further!! Never, never again Celle

Horrible WITHOUT words. It can't be that customers stand at the drive-in counter for half an hour and are harassed by the supposed boss because I pointed out that it's a fast-food restaurant - the end of the story is that I have customer and king instead of something Being banned from eating is this the new M? or the new philosophy? Absolutely the very last store NEVER AGAIN!!!!!!!!! The store should close!!!!!!!!!!!!

Ordered decently large packages, got them delivered, this time in less than 3 hours, and these are the portions. You're not serious, are you? I'd rather not wonder how the burgers were thrown together. Vomiting is more appetizing!!!! Fries cold and hard!

Everything was a bit cramped and no longer fresh, but the food was good

Absolute disaster. Infinitely long waiting times at McDrive. Today 45 minutes.

There is a constant lack of soap and paper to dry your hands in the toilets. In addition, the serving dispensers are always empty. In that sense, enjoy your meal

How long will the McDonalds Group continue to watch the tragedy with this branch? Absurdly long waiting times due to completely indifferent and incompetent staff, probably none of the franchise guidelines are being implemented here. Urgent need for action by the franchisor!

Oh, how we have strengthened ourselves. Really cool fries. Fresh? No, lukewarm; unsalted and limp=from yesterday. Cola more ice cubes than drink = totally watery. So the recommendation of the day!!!! Soap dispenser not filled...Hygiene???

Dirty, cramped, loud and impossible guests. Yes, when you go to McDonald's you have to expect something like worthless and weak food, but then add to that the condition and the truly horrible company of guests that I would have thrown out of the restaurant. At MCes, even the worst behavior from guests doesn't bother anyone, so this was my last time at the chain. I'd rather spend money and have a good meal and a nice experience in a real setting.

No toilet paper early in the morning🫣 Here you can see the saddest “bacon” wrap with exactly one slice of bacon💃🏼 Please show your employees how to roll a wrap 😂

Very long waiting time even though there were hardly any customers there, the staff stood with their backs to everyone and calmly occupied themselves with sticking stickers

Good morning, We stopped by the drive inn to get a shake. The employee was very friendly and helpful. We'd love to come by here again.

You wait half an hour in the drive-thru, even though there's no one in front of you... "Just buy two burgers quickly" is definitely not possible here. Too bad!

Super fast service, as always, thumbs up