Burger King in Celle

Food cold and served incorrectly. . There is no overview of what can be ordered because there is no terminal there. Is the competitor better positioned?

The staff is clearly overwhelmed! Ordered 3 simple burgers and waited half an hour. New waiting customers were put off before they could even order! Really embarrassing for such a giant!!!

On Sunday evening I thought “the drive-in couldn’t be worse than Mc’ Donalds”. 1 hour in the drive in, food cold, employees are unfriendly, and have time to talk to their friends in the drive in while customers wait inside and outside. Where is the entrepreneur actually? Does he read all the realistic comments here? For my part, I will definitely not go to this BK again for the rest of my life. Guys, it's better to order from burger suppliers from Celle, they deliver faster, and the burgers are warm and certainly of higher quality

I'm actually not one to write a review for a Burger King. We were in the branch here in Celle today, December 1st, 2024. I've never experienced anything like that. The staff was very unfriendly from the first moment. In fact, there wasn't much activity in the restaurant. After about 15 minutes we got our food. The next employee was also anything but friendly. The disillusionment continued seamlessly. When we arrived at the table, all the burgers were ice cold. One more thing is wrong. The cola was warm and non-carbonated. When we complained, we were treated very rudely. After another ten minutes we cautiously asked about the new burgers. Then we could let ourselves get messed up next time. The second attempt with the burgers was reasonably warm. In short: never again! I've never experienced anything this bad at Burger King!!

Was there eating. Was very well received by the manager Susi. She was so hardworking and prepared everything so quickly. The best manager in all of Germany!! Only to recommend.

Unfriendly, incompetent and completely overwhelmed when the workload is very low.

Far too long of a wait even though there's nothing going on, food cold... and that's the case at EVERY Burger King... Sad

Took food to go and had a surprise at home. Out of 6 dishes only 3 were correct! The employees are really bad and have no respect for each other. Time between the first and last citizen in the bag is exactly 12 minutes!! Because everyone works against each other and takes citizens away from each other. It is not processed according to the Rhine sequence and another visitor probably got my burger with extra sauce! I feel very sorry for the owner for having such employees! No respect for food and the customer who is supposed to eat the food! I'll eat somewhere else in the future until things get better.

Employees too incompetent to process the order properly

“I’ve never really experienced anything like that before.” The chilli cheese nuggets tasted like they had been left for a week. Then I actually ordered 3 chicken nugget burgers, but only got 2 & 'one hamburger'. The burgers also looked like they had been slapped together and tasted just as sticky as everything else. So when you do something like that you lose your appetite and hunger. Not recommended’.

Too much ketchup on the cheeseburger & hamburger

It's a Burger King, don't expect much, but you won't be very disappointed either.

We tried it again after a long time.... Unfortunately it was a complete failure. It's Monday around 6 p.m., drive and store medium full. Three cars in front of me. The order went well and friendly. Further by the window was a slightly stressed woman. I got the wrong drinks with the kids menu and when I said that, she said: That's what it says on your receipt. I then said I wanted Sprite for the kids menus. ...back and forth then she said I should decide, she had a lot of cars in the drive. I'll stick with my choice (as I said at the order counter). Then something in the kitchen took longer and I had to wait in the parking bay... Very long! Then things came. I quickly checked in the dark to see if everything was there. Was it. When we got home (about 4 minutes) we noticed that everything was almost cold. The burgers are barely edible. Then the normal double cheeseburger became a chili cheeseburger. I didn't even order it... My son couldn't eat it. Mistakes happen, no question...but unfortunately they always do! If at least the service and friendliness were right... Not again!

The staff barely understood German so they just left us there and continued doing their thing without telling anyone else, we had to call so that someone would notice that we couldn't order anything yet. Fast food is something different, the shop wasn't even full and we had to wait over 20 minutes for the food, which was also cold! never again, thanks for throwing out 24.00 euros despite the cupon for 2 people...

Pure aggression problems with the waiting times, I feel like my synapses are dying while waiting... It's now 36 minutes for a citizen and a monster, it will still take a while Interim situation: the employee left without finishing the order

It's getting worse 30 minutes wait for 5 customers on Saturday Bad

I don't know if you go to a fast food restaurant at lunchtime and want to eat something. And you already 10 minutes. Having to wait to order and then having to wait over 10 minutes for your food and then not getting everything you ordered... maybe you should think about whether this is the right staff.

So unfriendly, I should do some training on how to deal with a guest.

It's getting more and more expensive and the burger is getting smaller, which was probably my last visit

We were on the way home, so we went straight to the drive in... ordered 4 of the same citizens and got 4 wrong ones, unfortunately I only saw them at home because I didn't think it was necessary to dissect citizens in the car. But it would have been better.

If I could I wouldn't give a star, we were or are still sitting here. Waited 20 minutes for food, there were 7 people waiting in front of us, we didn't order anything out of the ordinary and the employees were still overwhelmed. My greatest pity goes out to the employees who get everything wrong, but I still receive one complaint after another, cold food, missing items, etc. Our food was cold too… 30€ for two menus that are cold? Never again!

I've never seen such a disgusting BurgerKing! There are boxes of food supplies on the floor, a cashier mumbles to herself and can't get an order without the help of her colleagues and is faced with a real problem if someone doesn't want ketchup or mayonnaise with the menu. Stood there really stunned and several people felt the same way. At least you got to talk to the other guests because nobody had ever experienced anything like that.

Very friendly and helpful staff

I usually go there with friends just before 12 and that is the highlight of the day.

Food was cold despite a long wait!

Food OK (although on another visit the burger had nothing to do with the picture, little lettuce and not ONE piece of tomato) - a waiting time of 20-25 minutes (2 cars in front of us, one of which was already there when we arrived, no customers in the store) But it's absolutely underground and has nothing to do with "fast" food anymore... At the drive-in, the price charged seemed a bit too high and when I asked for the receipt, the roll was apparently empty at that moment... Nothing has changed since the first review 3 years ago that the waiting time is forever! One star for the quiet young man at the order counter who does a good job alone at the front!

Absolute disaster. Unfriendly service, I didn't actually ask for my order to be taken away. Got the wrong food with tomatoes even though no tomatoes were wanted. After I pointed this out to the cashier, she became even more unfriendly. And I left the restaurant and another employee said to me on the way out, have fun with your shitty fries. Absolute hell this place will never visit again.

It's a shame, we wanted to go to the restaurant with our dog and were rudely asked out! There is nothing on the doors or anything similar where you can tell that families with dogs are not welcome! Luckily, there are still snack bars and restaurants that don't have any problems with families like this! Respect to them Restaurateurs who can still afford something like that these days in this economic situation! We're never coming back

We were sold churros without cinnamon and sugar. Instead of telling people when they order that both are no longer available, they sell people dry, tasteless churros and when they ask, they just say dismissively: "We don't have them anymore."

I visited your branch on September 5, 2024 at around 7:30 p.m. Despite the low number of customers that evening, my experience was extremely disappointing. The curly fries I ordered were served cold and soggy. After I complained about this, I was assured that I would receive new ones. Unfortunately, these only came after we asked again, when we had already finished the rest of the meal. What was particularly shocking was the unfriendly and rude reaction of the shift manager to my complaint. Such a rude approach to dealing with customers is not only bad for business, but also leaves a very bad impression. I expect a significantly higher standard from Burger King in terms of both food quality and customer service.

Burgerking is what you expect. The burgers taste better to me than at McDonald's

We cannot evaluate food because we starved beforehand. You have to know.

3 stars for 🌟 Steve 🌟 PATIENCE from Steve 🌟 Burgers/Wings. The rest is a disaster. NO climate. The soup doesn't just run down your back... Colleague (black clothes) cheeky.... With only 2x clients, I, the first of them, waited 20 minutes for a menu. Don't see us again! Sad but true

Worst Burger King ever. Staff doesn't know the products. One star is still too many

So when it gets a little busier, the service here unfortunately doesn't have it under control. Fast food here is more often called slow food

Mr. Akin, best employee, I've never seen anyone driving so fast, I'm perplexed

Akin abi best man and fastest employee

Unfortunately, after it was total chaos and a lot of really rude customers complained today (even to the wrong employees), I realized why no one wants to work there anymore. To the young employee today who has really just been exposed from all sides - hope you get out of the hole there and find a place where you will be treated better! Food as always. Employees there are an absolute disaster. As long as they're still there, I wouldn't come back.

The food was, as you would expect from BK, only colder. The drinks were warm and slightly carbonated. Overall, the employees would have to pay a little more attention to cleanliness. The tables and the floor are already very greasy and dirty.

Unfortunately not recommended A person in the front is “fighting” with the orders from walk-in customers, the drive-thru, as well as the fries, drinks, etc. The wait really had NOTHING to do with fast food. The temperature of the food was also at most warm. Then something else was missing. The employee really tried, but it can't work like that...

The fries 🍟 were cold. In case of complaint: Can't be. But there was a new portion.

Long waiting time, that has nothing to do with fast food. Cold burger and then also cheeky staff. We won't be coming back here, Burger King Germany should clearly intervene here!

Very very nice and friendly service from Omar. The order was processed quickly and the fries were freshly prepared. The food is just typical Burger King.

It's expensive, it takes a long time, the employees are friendly (some of them) but the employees always forget something, for example: (ketchup, mayo and straws, sometimes burgers, etc. What I find most disgusting is that the employees don't wear gloves and therefore touch our burgers everywhere !

Mr. Franke is the best manager in burgerking. Service 10/10 Food 10/10 He 10/10

Unfortunately there are too few employees here. They do their best, but are totally at the limit. In this way, nothing business can affect employees. A pity.

Unfortunately cold food, warm non-carbonated drinks and half of the order was forgotten. Very unsatisfactory.

Incredibly bad visit. Out of 8 things ordered, 4th class performance was missing! By the way, I should have checked this directly at the counter, which worked great because the tray was brought outside to our place. My own incompetence was also communicated to me very directly and bluntly by my colleague when I announced what was still missing. By the way, the colleague who took the order had disappeared. The rest of the employees were also looking for him. I can only advise against a visit here

I usually like going to Burger King. Today it was absolute chaos there. Waited forever for the order. The store didn't seem clean. Table not wiped. There was also a lot on the floor in the kitchen area.

I've been there several times in the evenings and can say with certainty that this is the worst Burger King in Germany. I had to wait 25 minutes in the drive-thru before my order was taken and then another 30 minutes at the window to receive my food. The sauces were forgotten, the meat on the burgers was burnt black around the edges, and the fries were unsalted and limp. If I hadn't been so hungry, I would have brought the food back. It's a disgrace to sell such food. The employees seem very overwhelmed and, above all, understaffed, I can't explain it any other way.

Anyone who expects nice staff and food is completely wrong here, today's cashier is a complete disaster. You had to articulate yourself at kindergarten level, all that was missing was the circle of chairs and clapping your hands. Citizens cold and the roll is hard and partly dried out, insight out of place. I'm speechless how, as the manager of this branch, you can set up something like that and then also give out a meal like that.

I've never been to such a neat, clean Burger King. Feel like you're in a personally run restaurant. Service super friendly, food fresh, not remote/cold/smelly. The toilets were also super clean. It doesn't smell like old frying oil either, but rather fresh and tidy. Thanks!

Very unfriendly cashier. She took the order incorrectly and then I told her that something was missing, then suddenly she went wild, I was so uncomfortable and it's the second time and I'm going to talk to her boss.

Below-average BK, too few and poorly trained staff. Eternal waiting times, problems taking orders and serving food. It's better to look for a lunch menu or a fast-food restaurant that's quicker and tastes better

Waited 10 minutes for service, 25 minutes for food (a few people in front of us were already annoyed while waiting), cold burger, unappetizing salad after a long wait in the warmer, warm coke, without carbon dioxide... everything was brought back and we asked for our money back under discussion and, then after an RSVP with the boss we also got it (1 star for that) - how the shop can survive is a mystery to me... we'll never do it again

A thousand times better than McDonald's

Unfortunately the other reviews are true. Waiting 45 minutes for just a few burgers when the store is barely full is tough. Maybe plan more staff on the shift or pay attention to competence.

Cashier very unfriendly and doesn't respond to the customer. Takes the order incorrectly and continues to argue even when asked about it. In the end you paid more for things you didn't want and no one has managed to wipe the Coke off the floor for an hour.

Can not complain. The food has always been ready quickly, the order is correct, and the employees are friendly. Top!

Much, much better than the other Burger King in Celle.

The food was cold, burger bun not toasted and fries dark brown. Service not particularly friendly. Every table was dirty. Staff stood around, had nothing to do, but no one had the idea of ​​wiping the tables. Floor and toilets also dirty

After a long wait we left again. Apparently there was only one person on site who served and was also responsible for the drive in...

It has nothing to do with fast food anymore, we waited forever to be able to order food and even longer to get anything edible. The poor employee was left standing when the shop was full by two colleagues who shrugged their shoulders when he asked for help because they were off work. I've seen a lot of disgusting things, but the hut is just greasy and dirty. Actually, one star is still too many.

The food was freshly prepared and the service was very friendly. However, it would have been good if the tables had seen a rag. They were pretty sticky and full of crumbs

Great service, quick preparation and friendly service

Unfortunately only incompetent staff, completely overwhelmed, even with the simplest things. Extreme waiting time in an almost empty restaurant. Please avoid visiting

1 star is still too much.. Dirty dining room (not to mention the area behind the counter, the health department would have to close the shop), cold and wrong food, overwhelmed staff who would rather go smoke instead of serving the queue of customers.. Gladly never again...

Celle's chaotic gang number 1. The only thing you can rely on here is the fact that everything takes far too long. Food tastes just as it should

I got confused the first time I used the new ordering system with the app coupons. There was already an annoyed sigh. Then it worked without a coupon and I didn't get any points credited to the app. Furthermore, while waiting, you heard the insult, which rhymes with “Who wore these watches?” Food was standard Burgerking standard, nothing to complain about.

Usual Burger King quality with very bad service and extreme waiting times! Drove again with double the bad feeling

Unfortunately, the same thing every time for years, the drink is warm and there is hardly any carbonation

Here you can find the Big King XXL - no more questions asked.

Now the biggest rubbish I always forget my chilli chesse nuggets 🥲

Got a hair in my burger. Also service was slow and chaotic.

It's... Burger King, vegan options, cool joung friendly people and open till late.

A whole grain bread would be great in the range

The best worker is Moritz the man of honor, polite and stable

Tresenkraft was very friendly and only gave me a vanilla instead of a strawberry shake. Afterwards I had to change my double Whopper because it was pretty cold. But that went without any grumbling. Afterwards the burger was nice and hot. Not very busy, but clean as far as you could see, especially the toilet, at least in the Man area. The only thing missing is a hook for the jacket in the toilet. On the whole you can go, but it has become very expensive. 3/5 stars overall.

Moritz is the king (!!), great service, easy ordering and a great vegan selection. We will go here again!

Today I was at Burger King on April 14th, 2024. There was a smell of horse manure in front of the restaurant. My experience at Burger King was disastrous. The wait was unbearably long, and the staff seemed more interested in small talk and insulting each other than working efficiently. It was obvious that there was no interest in customer service or efficiency. I will never waste my time and money in this store again. In addition to the unbearably long wait and the staff's lack of work ethic, we were asked several times to wipe the table clean but were simply ignored. It was disappointing to see that basic hygiene practices were not followed. An overall frustrating and unhygienic experience that I will not repeat.

Dirty shop, cold burgers, the ice cream machine is always broken. I ordered a hot brownie with vanilla ice cream, then the employee told me they didn't have vanilla ice cream, just regular. It also happened that there was a dead blowfly on the burger, and that was actually the last time we were there.

Everything's great, always happy

Burger cold... Very dirty (floor, tables and staff) Never again!!!!!🤮

When they're stressed, I think they start to sweat very quickly 😓

So. The food was great and prepared quickly. I was there in the evening. The employees who were there were very friendly. Their names are Omar and Justin. So you couldn't get any nicer. good mood, good service and also very helpful. Recommended!

The order was processed quickly, correctly and friendly by employee Dermahn. Very satisfied!

Everything always takes a long time but it is freshly prepared... the employees are mostly friendly... the toilets are clean... the restaurant is clean... there is enough parking space and a charging station for electric cars...

Unfortunately, I and my son found dead flies and unclean tables. Service was friendly and the burgers were great. Unfortunately, it's still worth reporting to the health department, which I would generally recommend to everyone in such cases.

Few visitors, very nice service, brought us the food to the table, tables were cleaned, toilets clean! Very child friendly!

Good food, very lovely people (even though I don't speak german) and very clean and tidy inside.

So if you want to get away from fast food, this is the right place for you. Because there is “almost” nothing here... Completely poorly organized. After 20 minutes of waiting in front of an empty checkout, we left. So no, what's going wrong here, but that's not how it works. And it wasn't overly crowded.

After 20 minutes we still weren't served even though there was only one family in front of us. The cars were already backing up and they weren't being served either. We then went to McDonald's at the other end of town, so we still had our food quicker... It was no exception, it always takes forever here, but every time you hope that it will be quicker...

It is not given to the citizen as given. A lot of money for little circulation

The staff is super friendly, very, very nice and accommodating Rarely experienced like this... but always there x x

Since new ones have been added, it's no longer as tasty - you're making false savings

Everything OK! Food was good, staff friendly!

The staff was friendly and quick. Unfortunately, you could only just guess at the carbon dioxide in the soft drinks. Burger soggy and lukewarm. The kids like it, hence the visit.

Sorry, I don't want to sound racist, but you can expect the waitress to speak German, right? I mean the job requires customer contact

1 hour wait in the drive in if there are 2 cars in front of you.

Long lines, long waiting times due to limited staffing. Not recommended for anyone in a hurry.