Burger King in Celle

After waiting 22 minutes and with no possibility of placing an order in sight, I (as well as another potential customer who also wanted to buy for 4 people) left this "fast food restaurant" and went to other providers! And the food at BURGER KING isn't sooooo great and tasty that you'd possibly put up with 45-60 minutes (including queuing, ordering, picking up) for it! Not by any stretch of the imagination! There's too much competition for that in the fast food sector in Celle. In addition.......... there was no sign of cleanliness anywhere. Overfilled return trolleys (a lot of things were already on the floor) and the tables...... I won't say anything about that. I definitely wouldn't have eaten anything there! I'd like to preempt the issue of "staff shortages" straight away. I personally saw 4 employees. Now I'm a 63-year-old man. Maybe I'm no longer the target group for such fast food chains. I'll explain this too: 3 young men who were in line before me took 12 minutes to order. Background: the cashier knew these guests and they joked and fooled around. OF COURSE NOT IN GERMAN!! No words! For me personally, the following has become clear: respect cannot be learned; respect must be earned! For me personally, this place is so over!!!

There are no ordering terminals and only a few products are displayed on the screens behind the checkout and are constantly being updated. Of these, only 3 or 5 worked. Products and their prices are only listed on a poster in the corner, but probably not completely. This makes the ordering process more difficult. Why don't all products with individual prices and menu prices be displayed large on the screens like before? We drove back without ordering anything.

The service left a lot to be desired. What happened there was absolutely not possible.

Long waiting times even though the store is empty

It's just a Burger King, don't expect much, but you won't be very disappointed either.

I was back in the store today after 3 months and I was totally surprised! Great team focused on processing orders! Store full and no queue! Excellent treatment of your own employees! Special orders have been fulfilled!

I was there at 11 p.m. completely hungry and they think they don't make burgers anymore, just ice cream and milkshakes, thanks for the bad mood. unfriendly greetings

Die Chicken Nuggets waren ekelig die waren so dünn und trocken wahrscheinlich lagen die schon länger

A man orders 2 ice cream on the drive in, waits at the window for the order and hears from the kitchen "it's quicker, the customer is stressful" ..... That wasn't true in the least, I said it when the woman at the window said it would take a while be it full that this is not a problem!! When I received my order and kindly commented that I had ordered the ice cream with Oreo, the man shouted at me angrily that this was not true and that I shouldn't scream. I was so amazed that I couldn't think of anything to say at first. Finally I got my ice cream back just as I ordered it. But that wasn't enough, two more employees came to the window and said just keep driving and don't stress. I really understand that it's not nice to work so long on weekend evenings, but treating customers like that and accusing you of something that wasn't the slightest bit wrong is beyond me. A visit to this branch is really not recommended, which is a shame.

The service is no longer as friendly as it used to be. The drinks cups were only half full. Long wait.

It's the same thing over and over again! There were two of us there and we ordered two ice creams on the drive. First you waited longer than usual for your order (you're used to waiting times there), then when you were preparing it you were told that you were "putting it under stress" and after you received your order and you kindly pointed out that something was missing from the ice cream, You are told not to scream right away (no one screamed)! People understand that they are understaffed, there is a lot of rush and the resulting waiting time, but I find it an absolute disgrace on the part of the staff to have shouted at you or caused you stress, which is absolutely none of the above! It's not the first time something like this has happened to someone! Impudence!

Were here on Sunday evening. Every table dirty, on the tables, under the tables. Unfortunately, that doesn't give a good picture of this store. I didn't like it either.

Omar is the Employee of the Year, Best Service. He makes sure everyone gets a warm meal, what a holy Samaritan! He deserves a raise!

It's incredibly frightening to get completely burnt patties with 3 burgers :/ Instead of plant base nuggets you get chili cheese nuggets. Impossible for the price. Almost no sauce on the burgers and there's no need to talk about the cheese. The salad was completely missing from my burger. And now for comparison purposes this picture is advertised and I got it next to it. Never again. Would give 0 stars if I could.

Just terribly bad. Long waiting time, cold food and wrong burgers. Staff just overwhelmed. All the orders that were in front of us had something to complain about, be it not getting a coke or the wrong order. The employees are more concerned with themselves instead of taking orders or cleaning the place

The food was cold and the foreign professionals can't count when you order something to take away👎

This store and the staff are currently an absolute disgrace and an imposition. Rude, dirty and incompetent! Unbelievable! Underground!!!!!! This store needs to be closed!

Unfortunately, I can only advise against going to this Burger King. The employees are incredibly unfriendly and seem very overwhelmed. I had to complain about my order three times with the result that the milk in the milkshake was completely bad and sour, the burgers were cold and absolutely carelessly put together and the employees were absolutely unreasonable and annoyed despite their own mistakes. Really a shame...

All tables dirty, few guests but still a long waiting time, disorganized, bad. We won't be back!

Could be clean, tables and floor

I was in the drive about a quarter of an hour before closing time and was told in the most unfriendly way: “We don’t have anything left, we’re closing!” Bye!!!" I have never been treated as badly as a customer as I was in this restaurant. Very unfriendly and absolutely unprofessional. Too bad. But Mc. Donald’s is happy for my money too

Unfriendly staff, makes young people wait forever

The food is just BK, the fries weren't ready here. It all takes a very long time. It is relatively loud in the restaurant and there is a draft. Crowns redeemed but the milkshake wasn't available... Crowns gone.

Somehow the citizens are getting smaller for the money...but always tasty

Staff running around completely haphazardly even though the store was empty.

A visit to this store is an experience. Unfortunately, not a good thing. Extremely dirty and substandard service awaits customers here. We tried to place an order and only had 2 people in front of us. Still it took 30 minutes. Another 25 minutes until the order was ready. Result: lukewarm burgers and cola with barely any noticeable carbon dioxide. It is only advisable to stay away from this place. Unfortunately there was no apology from the employees.

Food is actually good if it wasn't constantly cold. It was pointed out again and again that after saying 3 times that the burgers or fries were cold, they were supposedly freshly made and they were cold even after 4 times. Something like that doesn't work at all. Service doesn't even get one star.

Completely overwhelmed, received cold food after 30 minutes of waiting, complained and received new food > it's cold again. Unique in Germany.

You come there and stand in the drive for quite a long time, even though the place was relatively empty. Then you order a Big King XXL and a Longchicken with Cola and fries as a coupon, plus a 9 piece Chilli Cheese Nuggets. Drives home and then wonders what the people are like. The Big King XXL in long chicken paper and vice versa. It doesn't matter, but you already know what's going on. Everything has been organised, and now you can relax and eat the chilli cheese nuggets. What did I get? Veggie chicken nuggets. If I wanted them, I would order them too. How can you mix that up? Completely different things and how you get the idea when I screw in a Big King XXL together with Long Chicken is not clear to me either.

Today I had to wait 20 minutes before I could even place an order in the store. While the drive was processed in just a few minutes, people never had to wait longer than 3 minutes....cheer Then wait another 10 minutes until I had the order (as I said, IN the store) What can I say...the entire food was only lukewarm to cold. The store won't see me again, it's slacked off so much. And for expensive money 😡

Sorry but that's really it. Cola without ice, Sprite without ice. All drinks warm… not a bit chilled, no warm. Fries unsalted. Sauces completely wrong. Bacon King….. without bacon 🤯 Sorry Burger King you used to be very good. We'll never see each other again

Unfortunately, a total failure. Service overwhelmed, food cold and waiting forever. The whole store smelled burnt, but fans were available. Not in this store again

Unfortunately, there were long waiting times before I got my food... But the menus themselves have always been okay. Even the fries were freshly prepared 😄

Food cold and served incorrectly. . There is no overview of what can be ordered because there is no terminal there. Is the competitor better positioned?

The staff is clearly overwhelmed! Ordered 3 simple burgers and waited half an hour. New waiting customers were put off before they could even order! Really embarrassing for such a giant!!!

On Sunday evening I thought “the drive-in couldn’t be worse than Mc’ Donalds”. 1 hour in the drive in, food cold, employees are unfriendly, and have time to talk to their friends in the drive in while customers wait inside and outside. Where is the entrepreneur actually? Does he read all the realistic comments here? For my part, I will definitely not go to this BK again for the rest of my life. Guys, it's better to order from burger suppliers from Celle, they deliver faster, and the burgers are warm and certainly of higher quality

I'm actually not one to write a review for a Burger King. We were in the branch here in Celle today, December 1st, 2024. I've never experienced anything like that. The staff was very unfriendly from the first moment. In fact, there wasn't much activity in the restaurant. After about 15 minutes we got our food. The next employee was also anything but friendly. The disillusionment continued seamlessly. When we arrived at the table, all the burgers were ice cold. One more thing is wrong. The cola was warm and non-carbonated. When we complained, we were treated very rudely. After another ten minutes we cautiously asked about the new burgers. Then we could let ourselves get messed up next time. The second attempt with the burgers was reasonably warm. In short: never again! I've never experienced anything this bad at Burger King!!

Was there eating. Was very well received by the manager Susi. She was so hardworking and prepared everything so quickly. The best manager in all of Germany!! Only to recommend.

Unfriendly, incompetent and completely overwhelmed when the workload is very low.

Far too long of a wait even though there's nothing going on, food cold... and that's the case at EVERY Burger King... Sad

Employees too incompetent to process the order properly

“I’ve never really experienced anything like that before.” The chilli cheese nuggets tasted like they had been left for a week. Then I actually ordered 3 chicken nugget burgers, but only got 2 & 'one hamburger'. The burgers also looked like they had been slapped together and tasted just as sticky as everything else. So when you do something like that you lose your appetite and hunger. Not recommended’.

Too much ketchup on the cheeseburger & hamburger

We tried it again after a long time.... Unfortunately it was a complete failure. It's Monday around 6 p.m., drive and store medium full. Three cars in front of me. The order went well and friendly. Further by the window was a slightly stressed woman. I got the wrong drinks with the kids menu and when I said that, she said: That's what it says on your receipt. I then said I wanted Sprite for the kids menus. ...back and forth then she said I should decide, she had a lot of cars in the drive. I'll stick with my choice (as I said at the order counter). Then something in the kitchen took longer and I had to wait in the parking bay... Very long! Then things came. I quickly checked in the dark to see if everything was there. Was it. When we got home (about 4 minutes) we noticed that everything was almost cold. The burgers are barely edible. Then the normal double cheeseburger became a chili cheeseburger. I didn't even order it... My son couldn't eat it. Mistakes happen, no question...but unfortunately they always do! If at least the service and friendliness were right... Not again!

The staff barely understood German so they just left us there and continued doing their thing without telling anyone else, we had to call so that someone would notice that we couldn't order anything yet. Fast food is something different, the shop wasn't even full and we had to wait over 20 minutes for the food, which was also cold! never again, thanks for throwing out 24.00 euros despite the cupon for 2 people...

It's getting worse 30 minutes wait for 5 customers on Saturday Bad

Pure aggression problems with the waiting times, I feel like my synapses are dying while waiting... It's now 36 minutes for a citizen and a monster, it will still take a while Interim situation: the employee left without finishing the order

I don't know if you go to a fast food restaurant at lunchtime and want to eat something. And you already 10 minutes. Having to wait to order and then having to wait over 10 minutes for your food and then not getting everything you ordered... maybe you should think about whether this is the right staff.

So unfriendly, I should do some training on how to deal with a guest.

It's getting more and more expensive and the burger is getting smaller, which was probably my last visit

We were on the way home, so we went straight to the drive in... ordered 4 of the same citizens and got 4 wrong ones, unfortunately I only saw them at home because I didn't think it was necessary to dissect citizens in the car. But it would have been better.

If I could I wouldn't give a star, we were or are still sitting here. Waited 20 minutes for food, there were 7 people waiting in front of us, we didn't order anything out of the ordinary and the employees were still overwhelmed. My greatest pity goes out to the employees who get everything wrong, but I still receive one complaint after another, cold food, missing items, etc. Our food was cold too… 30€ for two menus that are cold? Never again!

I've never seen such a disgusting BurgerKing! There are boxes of food supplies on the floor, a cashier mumbles to herself and can't get an order without the help of her colleagues and is faced with a real problem if someone doesn't want ketchup or mayonnaise with the menu. Stood there really stunned and several people felt the same way. At least you got to talk to the other guests because nobody had ever experienced anything like that.

Very friendly and helpful staff

I usually go there with friends just before 12 and that is the highlight of the day.

Food was cold despite a long wait!

Food OK (although on another visit the burger had nothing to do with the picture, little lettuce and not ONE piece of tomato) - a waiting time of 20-25 minutes (2 cars in front of us, one of which was already there when we arrived, no customers in the store) But it's absolutely underground and has nothing to do with "fast" food anymore... At the drive-in, the price charged seemed a bit too high and when I asked for the receipt, the roll was apparently empty at that moment... Nothing has changed since the first review 3 years ago that the waiting time is forever! One star for the quiet young man at the order counter who does a good job alone at the front!

Absolute disaster. Unfriendly service, I didn't actually ask for my order to be taken away. Got the wrong food with tomatoes even though no tomatoes were wanted. After I pointed this out to the cashier, she became even more unfriendly. And I left the restaurant and another employee said to me on the way out, have fun with your shitty fries. Absolute hell this place will never visit again.

It's a shame, we wanted to go to the restaurant with our dog and were rudely asked out! There is nothing on the doors or anything similar where you can tell that families with dogs are not welcome! Luckily, there are still snack bars and restaurants that don't have any problems with families like this! Respect to them Restaurateurs who can still afford something like that these days in this economic situation! We're never coming back

We were sold churros without cinnamon and sugar. Instead of telling people when they order that both are no longer available, they sell people dry, tasteless churros and when they ask, they just say dismissively: "We don't have them anymore."

I visited your branch on September 5, 2024 at around 7:30 p.m. Despite the low number of customers that evening, my experience was extremely disappointing. The curly fries I ordered were served cold and soggy. After I complained about this, I was assured that I would receive new ones. Unfortunately, these only came after we asked again, when we had already finished the rest of the meal. What was particularly shocking was the unfriendly and rude reaction of the shift manager to my complaint. Such a rude approach to dealing with customers is not only bad for business, but also leaves a very bad impression. I expect a significantly higher standard from Burger King in terms of both food quality and customer service.

Burgerking is what you expect. The burgers taste better to me than at McDonald's

We cannot evaluate food because we starved beforehand. You have to know.

3 stars for 🌟 Steve 🌟 PATIENCE from Steve 🌟 Burgers/Wings. The rest is a disaster. NO climate. The soup doesn't just run down your back... Colleague (black clothes) cheeky.... With only 2x clients, I, the first of them, waited 20 minutes for a menu. Don't see us again! Sad but true

Worst Burger King ever. Staff doesn't know the products. One star is still too many

So when it gets a little busier, the service here unfortunately doesn't have it under control. Fast food here is more often called slow food

Mr. Akin, best employee, I've never seen anyone driving so fast, I'm perplexed

Akin abi best man and fastest employee

Unfortunately, after it was total chaos and a lot of really rude customers complained today (even to the wrong employees), I realized why no one wants to work there anymore. To the young employee today who has really just been exposed from all sides - hope you get out of the hole there and find a place where you will be treated better! Food as always. Employees there are an absolute disaster. As long as they're still there, I wouldn't come back.

The food was, as you would expect from BK, only colder. The drinks were warm and slightly carbonated. Overall, the employees would have to pay a little more attention to cleanliness. The tables and the floor are already very greasy and dirty.

Unfortunately not recommended A person in the front is “fighting” with the orders from walk-in customers, the drive-thru, as well as the fries, drinks, etc. The wait really had NOTHING to do with fast food. The temperature of the food was also at most warm. Then something else was missing. The employee really tried, but it can't work like that...

The fries 🍟 were cold. In case of complaint: Can't be. But there was a new portion.

Long waiting time, that has nothing to do with fast food. Cold burger and then also cheeky staff. We won't be coming back here, Burger King Germany should clearly intervene here!

Very very nice and friendly service from Omar. The order was processed quickly and the fries were freshly prepared. The food is just typical Burger King.

It's expensive, it takes a long time, the employees are friendly (some of them) but the employees always forget something, for example: (ketchup, mayo and straws, sometimes burgers, etc. What I find most disgusting is that the employees don't wear gloves and therefore touch our burgers everywhere !

Mr. Franke is the best manager in burgerking. Service 10/10 Food 10/10 He 10/10

Unfortunately cold food, warm non-carbonated drinks and half of the order was forgotten. Very unsatisfactory.

Incredibly bad visit. Out of 8 things ordered, 4th class performance was missing! By the way, I should have checked this directly at the counter, which worked great because the tray was brought outside to our place. My own incompetence was also communicated to me very directly and bluntly by my colleague when I announced what was still missing. By the way, the colleague who took the order had disappeared. The rest of the employees were also looking for him. I can only advise against a visit here

Unfortunately there are too few employees here. They do their best, but are totally at the limit. In this way, nothing business can affect employees. A pity.

I usually like going to Burger King. Today it was absolute chaos there. Waited forever for the order. The store didn't seem clean. Table not wiped. There was also a lot on the floor in the kitchen area.

I've been there several times in the evenings and can say with certainty that this is the worst Burger King in Germany. I had to wait 25 minutes in the drive-thru before my order was taken and then another 30 minutes at the window to receive my food. The sauces were forgotten, the meat on the burgers was burnt black around the edges, and the fries were unsalted and limp. If I hadn't been so hungry, I would have brought the food back. It's a disgrace to sell such food. The employees seem very overwhelmed and, above all, understaffed, I can't explain it any other way.

Anyone who expects nice staff and food is completely wrong here, today's cashier is a complete disaster. You had to articulate yourself at kindergarten level, all that was missing was the circle of chairs and clapping your hands. Citizens cold and the roll is hard and partly dried out, insight out of place. I'm speechless how, as the manager of this branch, you can set up something like that and then also give out a meal like that.

I've never been to such a neat, clean Burger King. Feel like you're in a personally run restaurant. Service super friendly, food fresh, not remote/cold/smelly. The toilets were also super clean. It doesn't smell like old frying oil either, but rather fresh and tidy. Thanks!

Very unfriendly cashier. She took the order incorrectly and then I told her that something was missing, then suddenly she went wild, I was so uncomfortable and it's the second time and I'm going to talk to her boss.

Below-average BK, too few and poorly trained staff. Eternal waiting times, problems taking orders and serving food. It's better to look for a lunch menu or a fast-food restaurant that's quicker and tastes better

Waited 10 minutes for service, 25 minutes for food (a few people in front of us were already annoyed while waiting), cold burger, unappetizing salad after a long wait in the warmer, warm coke, without carbon dioxide... everything was brought back and we asked for our money back under discussion and, then after an RSVP with the boss we also got it (1 star for that) - how the shop can survive is a mystery to me... we'll never do it again

A thousand times better than McDonald's

Unfortunately the other reviews are true. Waiting 45 minutes for just a few burgers when the store is barely full is tough. Maybe plan more staff on the shift or pay attention to competence.

Cashier very unfriendly and doesn't respond to the customer. Takes the order incorrectly and continues to argue even when asked about it. In the end you paid more for things you didn't want and no one has managed to wipe the Coke off the floor for an hour.

Can not complain. The food has always been ready quickly, the order is correct, and the employees are friendly. Top!

Much, much better than the other Burger King in Celle.

After a long wait we left again. Apparently there was only one person on site who served and was also responsible for the drive in...

The food was cold, burger bun not toasted and fries dark brown. Service not particularly friendly. Every table was dirty. Staff stood around, had nothing to do, but no one had the idea of ​​wiping the tables. Floor and toilets also dirty

It has nothing to do with fast food anymore, we waited forever to be able to order food and even longer to get anything edible. The poor employee was left standing when the shop was full by two colleagues who shrugged their shoulders when he asked for help because they were off work. I've seen a lot of disgusting things, but the hut is just greasy and dirty. Actually, one star is still too many.

Great service, quick preparation and friendly service

Unfortunately only incompetent staff, completely overwhelmed, even with the simplest things. Extreme waiting time in an almost empty restaurant. Please avoid visiting

1 star is still too much.. Dirty dining room (not to mention the area behind the counter, the health department would have to close the shop), cold and wrong food, overwhelmed staff who would rather go smoke instead of serving the queue of customers.. Gladly never again...

Celle's chaotic gang number 1. The only thing you can rely on here is the fact that everything takes far too long. Food tastes just as it should

I got confused the first time I used the new ordering system with the app coupons. There was already an annoyed sigh. Then it worked without a coupon and I didn't get any points credited to the app. Furthermore, while waiting, you heard the insult, which rhymes with “Who wore these watches?” Food was standard Burgerking standard, nothing to complain about.

Usual Burger King quality with very bad service and extreme waiting times! Drove again with double the bad feeling