McDonald's in Passau

Of course, McDonald's is a fast-food restaurant—but with the high prices these days, I also expect a certain standard. In other restaurants, that's no problem. Here in Passau, on the other hand: coffee in a paper cup despite being eaten there, a muffin carelessly slapped onto a tray, and the portafilter coffee machine just for decoration, while the coffee comes from a vending machine. The staff was slow, disinterested, and seemed overwhelmed. Absolutely disappointing for a restaurant of this size and chain. This is not the kind of service you'd expect.

Very helpful and friendly staff.

We were satisfied. The staff were really friendly and it was clean. The food was good.

It was quiet, but I still waited 20 minutes for the food. The fries were almost cold, as always.

I've never been served as professionally and friendly as I was at this McDonald's. They apologized because the second burger was still waiting. The Happy Meal toy wasn't there, so the particularly friendly employee immediately piled up all the available items so I could choose what I wanted. Amazing. If I have to choose another McDonald's on the highway, this should be it!

A few days ago, we ordered something to eat at the mcDrive. Immediately afterward, we noticed that the salad had been "out of date" for two hours. We then called the store and asked the manager to take care of it, but days later, no one has responded. It doesn't really matter.

Beautifully renovated! Unfortunately, there are often not enough parking spaces. Very friendly service!

The worst McDonald's 👎👎👎 We waited for coffee and a croissant for 15 minutes!!!! And there were no customers. We planned to drink coffee inside and from a cup. We waited for coffee in a PAPER CUP! We asked to redo the coffee, They poured it from the glass into the cup.

There were several free tables, but there was nowhere to sit because nothing had been cleaned. The tables were dirty. It was hard to eat. It wasn't much better outside. The wasps were also very aggressive. I've never seen such behavior at other McDonald's branches in various cities. Actually, McDonald's places great importance on cleanliness.

The food was okay. Unfortunately, one of the employees killed some bees for no reason, which had wandered into the restaurant and we were just about to take them outside. One can really expect a bit more consideration these days.

Everything is perfect, I have been coming to eat here for 20 years, everything is good, the service and the food

Flies everywhere, warm Coca cola without carbonation

It's unbelievable that this is part of the McDonald's chain. There's always something missing from our order (we got a drink, the table next to us got regular fries instead of shake fries, etc.). It's incredibly loud, uncomfortable, and above all, DIRTY. The young man tried everything, but just being out in this pile of garbage is simply not possible. For us, this means only one thing: Never again – that's for sure.

The food took a very long time and was cold by the end. Since the renovations, you have to wait a very long time at this branch.

We waited 20 minutes for our food. It was cold, the fries weren't cooked through, and they were just regular fries, not the shaker fries we ordered! Unfortunately, we picked it up and didn't eat there, otherwise we would have gone back. I think it's outrageous that we still pay for it and then get such inferior quality. Even when it's busy, this shouldn't happen.

Simply delicious, clean restaurant, and friendly staff. Top McDonald's

We were there yesterday and we were really disappointed and angry at the same time. Since the renovation, this system seems to be working even worse than before. If everything stayed the same, without the endless wait, then little things would be manageable. The only good thing since the modernization is the vending machines, but that's about it. I worked at McDonald's myself before everything had to be remodeled to keep up with the "trend." And so I know how stressful it can be. BUT you can't call yourself a restaurant when everything isn't right, things are missing, the staff is unfriendly, and on top of that, you're expected to put your things away (ridiculous). Service is hit or miss... But what's permanent is the missing items. It happens from time to time, yes, but we and several of our table neighbors were missing 1-5 items. That should NOT happen permanently. Yes, when I worked at McDonald's, it happened once too. But that happened maybe once in a month, and not consistently. It was just yesterday in Passau and a week ago in Freyung. For such a high price—yes, I'm deliberately saying that because I know what it costs to buy—they should make more of an effort to satisfy guests and really check five times that everything is there/included before expecting to be satisfied if something is missing. They also intentionally left everything behind because you certainly wouldn't put your stuff away after such a disappointment (it's nonsense anyway, because it doesn't make the world any cleaner). I'm not going to pay for that when I'm sitting in a "restaurant."

Paper in the burger no excuse and nothing for it

It would be very nice and appropriate for the lady on duty to take off her blue work gloves, which she wears when mopping the floor, when cashing the bill and when serving at the table.

A typical McDonald's has a lot to offer for kids, though. And it's been renovated since my last visit.

Since the renovation, it's been very modern yet cozy. Food was as usual, except the fries weren't quite cooked. (Hence the star deduction.) But otherwise, I can't complain 👍🏼

Since the renovation a disaster nothing going on half an hour waiting and then half is missing

No kidding, this was the best Megges in all of Germany. I only had to wait a minute for my food, it was clean, quiet, and after my meal, they even took my tablet away. They also asked me if everything was okay and if I wanted any sauce or something similar. A very nice Megges visit.

I'm very disappointed. The staff were nice, but this shouldn't happen. We ate there, and first the 6-pack nuggets were missing. I noticed it straight away. I told the man who brought them, but instead of going over and bringing me some, he went in the other direction and went to the container with the used tablets. Then I had to go there myself. And the toy at the Happy Meal wasn't wrapped. I unpacked it at home and, lo and behold, it was broken inside. Of course, my child cried about it and had a fuss at home. The cheeseburger was also cold.

We waited a long time for the food, it tasted good, but the floor was dirty, the toilets were extremely dirty and hadn't been cleaned in a long time... considering that it was newly built, it is not maintained as one would expect 😉 The attached photo was taken at 21:15

Had a very bad experience: I ordered food for €50 that included two McMenu's. First, because of the language barrier, the drive-thru ordered the wrong thing twice, something I didn't want. At the end, at the checkout, I noticed that one of the menu items was completely wrong, and I ordered something else. In the end, I got a regular Big Mac instead of the McChicken Big Mac, and even small fries, even though the McMenu includes large ones. I also found two black beard/nose hairs in one of the wraps (see picture). ABSOLUTELY NOT RECOMMENDED. Go to the other MCs or Burger King instead.

Only those who have a lot of time…

This is how you alienate customers... It's Sunday, 4:15 p.m. (June 1st), and we're at the drive-thru, ordering a large milkshake while driving. The order-taking staff was extremely competent and very friendly, but the surprise came at the next counter. Since there were no straws left at the checkout, there were no straws left. I checked: why? Driving and drinking from paper cups on the highway isn't risky either. Dear friends of McD, service is different, and I haven't seen this from the competition.

Clean, friendly, fast, nice to children, customers who have lived here for a long time.

The worst McDonald's I've ever been to, ice cold food, endless wait times, and totally filthy tables.

I ordered via the screen and waited about 40 minutes for the food on Tuesday at lunchtime. It never arrived, so I inquired. They said the order had been lost and they couldn't find it on the screen. This isn't the first time an order has been lost and not prepared.

The McDonald's has become truly beautiful, but the renovation has brought with it a major problem. Apparently, all the employees are overwhelmed by the software that doesn't work. Orders are issued incorrectly, followed by long discussions at the table. You can no longer scan coupons at the terminal; you have to constantly enter the long code. Today, I couldn't pay at the cash register for 10 minutes because the only employee in charge was busy discussing an order at the table. EVERYONE is really VERY NICE, but the process used to run MUCH SMOOTHER AND BETTER. But this needs to be addressed at McDonald's.

I was there around 4:45 PM and the nicest McDrive employee ever was there! So friendly, in a great mood, and helpful. 10/10

I just got the wrong food at the drive-through, which I didn't notice until I got home. The employee seemed distracted and rude. Great. I'll probably go to the competitor in the future.

I've always been VERY satisfied there. It's been even better since the remodel. I only ordered two cheeseburgers, but the employee took the time for a chat and a gift! Thanks

Very well run branch. Everything fine.

The new MCs looks great, the food is great too.

Received cold burger and stale cola. After a complaint, a supposedly new burger arrived. Unfortunately very mushy and in the same packaging as before. This was certainly not prepared new. Maybe just put some different meat in it. Disaster.

Good highway McDonalds. Clean, hardly any waiting time

It was freezing cold in the store. Even the staff walks around with jackets! I asked the service about it. Unfortunately he didn't understand what I was saying. Definitely won't come back.

It's really bad - twice the food wasn't given to us when we took it away. In the future we will have to check the food on site to make sure nothing is missing.

Total disappointment after reopening! Despite the small order, we waited 25 minutes until the order was ready. The staff seemed totally overwhelmed and not organized. The only question is why. Unfortunately, the burgers were only lukewarm and the fries weren't what you're used to from McDonald's. Very, very unfortunate. There is also no longer a vestibule and it is cold at the door all the time. It's a shame this has been made worse.

Rebuilt in April 2025. Great modern atmosphere.

That's what you get at this McDonald's. I do not recommend

No understanding of being open until 3:00 a.m. a week ago and suddenly only being open until 12:00 a.m. When asked, they simply hung up. #bringmcwrapceasarback #changeexpensiveopeninghours

Came to fast food cause I wanted to eat fast, ended up waiting for my order over 30min even tho place was empty

It tasted good, service was very accommodating. Unfortunately, the ice cream machine didn't work.

Unfortunately a very bad experience here. We were waiting for a meal for 25 minutes from order. No excuse from the staff. What was even worse, meal was cold.

We thought we'd give you a try since you've remodeled it. But unfortunately the same as before. Completely cold 20 nuggets, soggy lukewarm fries. Only the burgers were warm and good as always. But it can't be that someone stays hungry today and has paid money for it.

Just too cold to eat. All guests had jackets on. I'm very disappointed. First thought: get out of here quickly before we get sick. Very cold air came from the ventilation. It's always been a bit cold, but today it's just horrible.

After the reopening, we were served in a friendly and cheerful manner, despite the late hour. Absolutely great and very hardworking team. I was so happy that something like this still exists that I wanted to share it here :-)

How completely non-customer-oriented can you be not to be listed on Google Maps when a branch is temporarily not open?!

I can only advise against it, the company has parking surveillance and if you park for longer than 2 hours, even though we were in the restaurant, we had to pay 35!!! Pay a fine. Never again!

We waited a total of 1 hour and there was someone next to us who waited even longer, the excuse was that they had forgotten about us

Previously I just checked whether my order was complete, but now I have to count my nuggets because there are one less in there. For this price you might expect everything to be included. Just a shame

Nico is a great guy, very reliable and nice

There's a really nice young employee here! All the best to you🫡🤝

Very cold and uncomfortable in winter

All zero in this "shop" just for laughs...

The food tastes very good, but the waiting time is sometimes a bit long. And the McDonald's is relatively small, so there are often only a few seats and it is very crowded. But otherwise great

Disaster today. McDrive, waited forever for an employee to take the order on the intercom, just stood and waited for probably 5 minutes, then finally ordered, medium fries, filled with as little as a small package... almost none in it, but 3.80 € paid 🤦🏻‍♀️ never again!!! RUDE these prices and no content, who else would buy something like that?

Everything perfect. As you would expect from a good McDonald’s

Always delicious. Good location. Friendly staff. Parking spaces available.

Business meeting at McKaffee, lasted almost 3 hours. Consumed a lot and was rewarded with a 35 euro fine! NEVER AGAIN use MC DONALDS for longer appointments! RIP-OFF!

All the toys are broken and no one repairs them, what a juice shop there is rubbish everywhere even in the play corner the children are completely forgotten (You should repair the toys)

The staff simply deleted my order and I had to wait 20 minutes for a small coffee.

Half of the standard burgers were unavailable (Big Mac, MC Chicken, Chickenburger). The order was not brought in full, the other half was only given when we reported it. Also, some of the wrong burgers and sauces were brought, despite ordering via screen. Next time, no more at these McDonalds.

The store was already completely dirty at 10 a.m. Not recommended. Cleaning is a priority. You can't even sit on the benches.

What should you write about Mäcki? You know... This one isn't one of the particularly well-equipped ones. Nevertheless everything is clean. The service is quick and very friendly. Central location in Kohlbruck, close to the PEB.

Unfortunately, in Drutschland there isn't even a gluten-free burger at MC Donald, which is very progressive!!!!!!

Overcrowded, long waiting time, burgers almost cold

A quick and prompt service despite the high volume yesterday. However, you should not forget that you will be served directly at the cash register before you block the entrance because you are gathering around the machine!!! The employee also mentioned several times that you would also be served at the checkout! Personally, I prefer personal service instead of a vending machine!

40 minutes until I got through MC Drive!, then I noticed that expensive burgers were missing. Another 10 minutes in the parking bay until I got the missing burgers. Unfortunately, I then discovered that the COLD fries were evenly distributed in the bag and in total they weren't even half the portion I paid for. Last but not least, all the sauces and ketchup were missing. I'll take some time, but if it's too much, it's too much. You will never see me with you again, I promise you

Unfortunately it is often very crowded in the evening, sometimes all the seats inside are occupied.

A Mc. like everyone else. Small parking lot. Burger....well!!! Just different than what is advertised... ;-)

Nice coffee.. nice people. Would love to come back

I just wanted to eat from the Tun bag. And the lady at the checkout ran out to the place where I had to wait. Stood there for maybe 20 seconds after the bag came. And was spoken to very unfriendly in a very unfriendly tone and should leave there. Because the next one should already come. But there was no car nearby. They'll never see me there again. That was the last time. And I will do the same among my friends. And also explain on the INTERNET how unfriendly they are. impertinence. I've never experienced anything like that. Train your employees to be friendly and nice

The staff is very friendly and the food is good, with very rare mistakes in orders. Best McDonald’s in the area. :)

McChicken was missing from the McChicken menu - unfortunately only noticed when we got home.

So that has to be said now. I buy 20-count nuggets like a good, law-abiding citizen. And Zack!! it happened, I burn my feed hatch brutally. Too hot! Please give warnings on the 20 nuggets as well as the apple turnover. LG Loyal customer

Finally an MD where the food comes to the table not lukewarm, but really hot. Very friendly staff. There is a small deduction for the limited space. Space was really spared both in the restaurant and in the parking lot. When there are a lot of visitors, it gets very crowded and you have to wait in line for a long time to order.

45 euros for parking space. Be careful, you are not allowed to park there for more than hours.

A McDonald's branch where everything fits. Food served quickly and fresh to the table. A burger was missing, which was brought immediately after the employee spoke to us.

Food came after 30 minutes, wrong contents but I only ordered fries

Staff friendly, always quick for the most part and burgers/fries are still warm/hot Outdoor space is also suitable, if only the wasps/flies weren't so aggressive/annoying in summer

Always a delicious breakfast and friendly staff. A good start to the day 👍

milkshake- Sportiki+ Garbage+ Dox+

Eating unhealthy, but kids love the playground.

What McDonald's is like. Hunger drives you in, it fills you up. Prices outrageously expensive. I don't know why it's still called BigMac. He hasn't been big for a long time. SmallMac would be more correct

By far the worst McDonald's we've ever been to. During a total of 5 visits to McDrive, where only 2 menus were ordered, the employees never managed to pack everything up once. If there is a lot going on, you could understand it, but if not even half the parking lot is full and the employees are overwhelmed by packing two menus in one bag, they are definitely out of place in such a job, or if they are incompetent, up to two Counting actually fails due to normal human thinking. You could just stop working there. I find it really questionable how a restaurant like this can survive these days.

You could see the waiter messing up the food preparation, the waiting time was 10-15 minutes, there was either almost no sauce in the burger or it was drowning in it, plus burnt bacon.

Hassle-free and fast service. We waited up to 5 minutes for a large order. There are plenty of free seats. The restaurant has a garden and a place for smaller people.

Unfortunately the fries were cold and after asking for them we got new warm ones

Be careful, really bad parking rip-off!! There is a maximum parking time of two hours!! If this is exceeded, €50 will be due for the parking violation! Thanks to free WiFi, a visit to the restaurant can quickly take longer... That will be really more expensive. Does McDonald's really need to treat its guests like this? This approach is absolutely disgusting!

In general, not bad McDonald's, but sometimes mistakes in the orders. Check the orders immediately on the spot! It is a pity that there is no delivery from McDonald's, so that you can use the app and coupons - minus! Sometimes not clean in the hall.

The staff is very friendly and in a good mood. Everyone is attentive and helpful. If I didn't live so far away, this would be my regular McDonald's. Thank you for the nice break.

I would particularly like to highlight the staff in a positive way! The mood among all the employees was very good and everyone was very, very friendly. I remember this as a positive thing compared to other McDonald's. Thanks

Were there on Friday, arrived at 8:18 p.m. and chose the drive-in. There were 2 cars in front of us. We were at the drive-in column at 8:46 p.m. The first thing that came up was: Wait a minute! ???? After almost 30 minutes we should continue to wait. There were now 12 cars behind us. We couldn't get out of the entrance or onward because of the 2 cars in front and those still waiting at the exit. 3 minutes later the voice asked what we wanted. I said above all our time back again. The employee just replied cheekily. I ordered our 4 items and then waited to drive to the distribution point. At 8:53 p.m. I was at the counter and asked for the boss. The old man then opened the door at some point. I told him that it would be a disgrace to make people wait so long even though there was almost nothing going on. He said he didn't have any people etc. I then told him he had to communicate this in writing somewhere outside and not just make the customers wait for an hour. He then said if I continued to accuse him of things, he wouldn't give me food. I replied that he was welcome to keep it and completed the ordering process.

It's actually really nice here, but the employees listen to external music at a high volume and sometimes sing/scream along, which is very annoying because you hear two songs at the same time and it completely ruins the ambience. Actually not pleasant for me as a customer and I would rather avoid coming here late at night!!

Extrem hilfreiche, nette und engagierte Mitarbeiter. Haben mir bei der suche von etwas Verloreren geholfen. Waren bei der Suche sehr erfolgreich. Das Essen war nebenbei angemerkt auch lecker