McDonald's in Remscheid

One star is too many. The parking lot is impossible and cramped. Needless to say, it was absolutely filthy. The restrooms were almost nauseating. They stank, were dirty, and extremely poorly lit. The floor in the restaurant's seating area was disgustingly dirty. The way the crevices looked, you're sure to find new types of bacteria in the crevices. There was a sticky, dried puddle in the direct passageway to the ordering machines. Some of the food was cold, and the sundae was only half-filled. The staff babbled some incomprehensible gibberish—although their casually unfriendly manner and the informal use of the informal "du" form of address couldn't be ignored. I would only visit the place again if it were torn down and rebuilt. I paid the full, expensive price and left feeling like throwing up. I've never seen a worse McDonald's. I visited on October 7, 2025, at approximately 11:20 PM.

These people are really putting in a lot of effort. Great. Thumbs up.

At mc ric you don't even get a wet cloth to clean your hands

A fairly standard McDonald's. Nothing special. It's actually quite clean, too. I wouldn't go to the restrooms. Also, the upstairs area is usually permanently closed.

Beautiful decoration, fast service

Within a month they forgot to pack things three times. It is one of the worst McDonald's in Germany and they don't speak German either.

Very unreliable, forget half of the things, so not recommended again, only broken employees

3.99 for a double cheeseburger, assembled like this. That's outrageous. I demand a "regular" double cheeseburger. I have the right to a repair.

Order received relatively quickly, but unfortunately, a special offer burger was ice cold when it arrived at the table. I went down to complain, and the only response was: "The kitchen did it that way, nothing new." An absolute no-go and so outrageous for today's prices. The staff should act reasonably when dealing with complaints and, above all, always decide in the customer's favor to ensure their satisfaction. There will be an official complaint, as this behavior is unacceptable.

Bad service, the place was a disaster. Tables full of tablets, and we ordered a new ice cream flavor and got just plain chocolate ice cream. Never again!!!!!!

The sanitary facilities could use a little more attention 😉

No...the waitress thinks Kubden is stupid...food is cold...tables are totally dirty...the public order office should come by more often...never again in this place

Ordering via the app is always a mistake. I order in the app that I want to eat in the restaurant. Always packaged in a bag. Cappuccino with lactose-free milk IN the restaurant is prepared in a cup. Not in Lennep, however. Paper cup. Even though it was ordered to be eaten IN the restaurant. When asked about lactose-free milk, "oh." The women's restroom is disgusting. For months, one of the two doors was locked. Open again, but it's a pigsty. All in all: No thanks. I'd rather go to Rade. Clean, friendly, super organized.

The same happy meal tot in several menus. But when you asked to change it, they say they don’t have another model

Personally, I can't recommend it because of one of the employees. He came to our table a second time because we had ordered separately. He yelled at us that there were no table orders here because there were no staff for that, and disrespectfully shoved the tray onto the table. There was no notice at the entrance or at the tables stating that table orders weren't possible. Impossible!! The wraps were lukewarm.

I was really surprised by the freshness of the products! The team was fun to work with and super friendly. I haven't had a McDonald's experience like this in a long time – totally cool!

Seriously? I've rarely experienced such disgusting behavior from the two cashiers as I did here! Sunday evening... drove many kilometers... the kids wanted something to eat... the service from those two ladies was inhumane and absolutely disgusting!!! I'll never stop here again! Shame on you and change your job! I'll definitely go further... even the kids noticed.

I got my McFlurry in liquid form. Apparently, the employees here don't care.

Worst McCes I know. There's always something missing, and the drive-thru takes forever. But it's been like this for 15 years and nothing's changed. I only come here when I have no other choice.

Today everything was warm to hot Top

Nice, large store with friendly staff. The food is the same at every McDonald's.

Subject: Feedback on the amount of sauce Dear Sir or Madam, Have you noticed the unusually high sauce consumption in your restaurant? My last visit certainly surprised me: Instead of a burger with sauce, I received sauce with a burger. Unfortunately, the taste wasn't great, it looked unattractive, and it almost made me gag. I hope my feedback helps you use the sauce dispenser more sensitively in the future. Thank you very much. Sincerely, Order No. 240 dated July 18, 2025 I paid by card; I would be very happy to receive a credit note.

Everything is top-notch except for the service! There are five employees responsible for one order, so the line at the checkout gets longer by the minute, and when you speak to them, they look at you as if they were saying, "If it doesn't work out, then it's okay!" McDonald's Remscheid used to be top-notch, but for the past few years, people have been reluctant to go there.

How can you change the vanilla shake so much for the worse? The food tastes so different sometimes. It's often lukewarm, too. The atmosphere could be much nicer. Prices: too expensive!

May 17, 10:45 p.m., it's not busy. Picked up the order at the drive-thru and then got home to the disappointment that the anniversary glass was missing. We were actually only there because we generally avoid this McDonald's, as something is often missing and the burgers are always crooked and crooked. It's best to always check everything meticulously immediately if possible. Update July 17, 2025: Ordered at the drive-thru, ate at McDonald's again after weeks. Bam, there were the wrong products in the bag again. How bad is that 🙄.

We were there today. Unfortunately, part of our order had been ready for a while, and so it was only lukewarm when it arrived at our table. However, the service was very friendly. The shop was clean.

The fries were soggy and cold, and above all, undercooked. The burger was also cold and slapped into the packaging without any care. This is the second time I've had this. I won't be ordering it here again! Thanks!

The employee was unfriendly and couldn't help me with the app after it failed to transmit my order. The fries were absolutely disgusting, but the burgers were okay.

Two Big Mags and a regular coffee for €16.57 is the most expensive McDonald's for miles around. In the surrounding area, you'd pay €14.17 for the same order. Never again!

The staff were friendly, and the food was generally okay. The burgers (Medium/Big Mac Chicken) were quite unevenly topped, and in some places there was either too much or too little sauce. I would describe the hygiene of the restrooms as abysmal. It stank of feces, the walls and floor were dirty. The mirrors were dirty. The ceramics had residue that looked old. The wastepaper baskets were full. No one seemed to take responsibility for this. The overall impression of cleanliness left a lot to be desired. The seating in the dining area could also use replacing, as most of them have extensive cracks. This doesn't resemble the quality you're used to at McDonald's.

A typical McDonald's, but with a touch of Remscheid flair. Also, the parking spaces are more for bicycles than cars.

I'm not going back. I was there on June 22nd – it was sweltering inside. Don't they have air conditioning? Dirty tables. Half-cold food, soggy curly fries, shakes that weren't cold...disgusting. The wait time was abysmal, so I don't understand why the food was so lukewarm. Trays of trash were piled high on the container cart. Very inviting. They would do well to employ more staff, give them a bit more energy, or pay them better. I'd rather go to KFC in Haan; it's quick and doesn't look like a mess.

I've visited this McDonald's several times, and the food is generally up to standard. The wait times are consistently extremely long, even during off-peak hours. You can easily wait 30-40 minutes for a regular Big Mac meal.

We celebrated my daughter's 3rd birthday at McDonald's today – unfortunately, the visit was very disappointing overall. Right from the start, we weren't asked whether it was a boy or a girl – even though we would have appreciated a little personal touch. According to the website, there was supposed to be a cake for the birthday girl, but it wasn't offered or brought to us. It also said online that the meal was free for the birthday girl – yet we still had to pay for it as usual. There was no explanation or apology for this either. It was also extremely hot in the restaurant, and there was obviously no working air conditioning. This is particularly unpleasant with small children. When the food finally arrived, the employees seemed very stressed and didn't even smile – which was a shame, especially on a day when we would have liked a little warmth and friendliness. Overall, we had imagined my daughter's birthday to be much nicer. We hope that McDonald's will place more emphasis on service, atmosphere, and child-friendliness in the future – especially on occasions like this.

Disappointing Visit – Unfriendly Store Manager I was at the McDrive at the Remscheid Jägerwald branch today and am honestly appalled by the way customers are treated. After ordering, I checked my order as usual and noticed that an item was missing. I politely pointed this out to the employee, but he couldn't help me. Then the store manager (name: Jannik) came over. Instead of dealing with the matter professionally, he immediately became rude, didn't even let me and my companion finish their sentences, and made no attempt to investigate the error or find a solution. An apology or any kind of compensation? None. That's definitely not how you treat customers – especially when the error can be proven with the receipt. I expect a different level of service on my next visit – or there won't be another visit.

I'd rather not give it any stars at all. I ordered two cheeseburgers. After a long drive, as I was biting into my "cheeseburgers" on the way back, I noticed that the consummate professional at the counter had only put one slice of cheese in each one without a burger patty, which I had to wait 20 minutes for. It's totally fantastic. I wouldn't recommend it.

Unfortunately, it's often overcrowded, especially the restrooms and outdoor areas are unkempt, tables are often dirty, and the garbage trucks are overflowing. Waiting times of 30-45 minutes are not uncommon.

I've been here many times. Solid branch, nothing to complain about.

Unfortunately, I cannot recommend this McDonald’s location. Bonus promotions such as the popular glasses are regularly sold out - and there is no compensation or replacement. The staff often speak very poor German, which leads to constant misunderstandings. The wrong food often ends up in the bag, especially in McDrive. In addition, the food is often cold and tastes as if it had been on display for a long time. I avoid this McDonald’s as much as possible.

Unfortunately disappointing - unfriendly and disorganized I was really disappointed with my last visit to McDonald's. I had to wait at the counter for a full 25 minutes without a single person showing up or any indication that it would take longer. When someone finally came, the employee seemed completely unmotivated and uninterested. I wanted to place a small extra order - nothing out of the ordinary - and was fobbed off with a sarcastic, unfriendly comment. No smile, no effort, just pure indifference. Something like this is simply unacceptable in the catering industry. As if it wasn't enough, the fries were raw and soft, the nuggets tasted like cardboard, as if they had been under the heat lamp for 8 hours - completely dry and unappetizing. The crowning achievement was the Cola Zero without any carbonation, simply stale. I certainly don't expect a five-star experience at McDonald's, but there should be a minimum level of friendliness and organization. It's a shame - you'll definitely lose customers that way.

In the morning before a long drive today I just wanted something to eat and a drink. There was almost nothing going on and the drive was empty. Still, I had to wait easily 10 minutes. To be fair, I got my drink straight away. The McToasty was stuck in the bag, I couldn't get some of it out and the outside of the bag was full of cheese. The employees seemed disinterested, were extremely taciturn and made no effort. The taste was solid!

Food was at most lukewarm. Unfortunately we had to move on quickly, otherwise I would have returned it.

In this small branch it is usually nice and quiet and nothing is missing from the orders. People from the neighboring house (former hotel) occasionally cause strange moments when you go to the car or drive out of the parking lot. McDonalds can't do anything about that! The only negative point, in my opinion, is that the upper area of ​​the branch is actually permanently closed and therefore the slide cannot be used for the little visitors. We have not yet tried whether it will be opened upon request. Otherwise everything is really good here, the staff is nice and very accommodating and the food is prepared the way the customer wants it.

The worst restaurant I've ever been to in my life. The dirt was unimaginable, to the point where I fear for my health. The food was terrible, cold. Nobody controls something like that!

Toilets (men's) dirty, no dry towels, Tables not cleared, sometimes there is rubbish under the tables. Food acceptable (just McDonald's usual)

I had to wait forever. Fast food is something different

As you can see below, we were dissatisfied years ago (but because of the staff) and tried again. It was a fatal mistake... we were there earlier, had just arrived home and everything broke out again, nausea at its finest. My wife has been a different person since then. Never again this McDonald's. I'm pissed off. If you don't want to make money at the moment, then you should let people like today continue to work there. Because if you ask for help because you can't get along at the terminal because of a voucher and then you're ignored even though no other customer was there, then you can't think of anything else to do. INSUFFICIENT staff

Friendliness, customer contact and appreciative treatment of the guest have been declining for some time now 🫤. No more time is taken for the customer... 😐. However, the quality of the food is maintained thanks to the standard specifications.

Once again totally disappointed, we picked up food and said the fries should be fresh and hot. What do we get again, just cold soggy fries and cheeseburgers also cold. That can't be the case that you can't get anything there, even for home. Tried it again today and had bad luck again and so much money. Sad. No longer recommended.

If you are mobile, hungry and have TIME, you can go there but ordering is not possible within an 8 km radius, it is as it is. MC used to be good, but since BK came into being, MC is just ASS

Breakfast before returning to France. Fast service and hot products Music too loud though

Clean. No queues. Large hall, also on the second floor. Enough space.

A typical McDonald's. The usual food. Not very fast in preparation/delivery. The upper (quieter) floor is usually closed (is this for the convenience of the staff, so they don't have to use the stairs?) Very narrow parking lot, the entrance to which is often blocked by the drive-thru line.

After I managed to wake up the young man at the counter, my order finally started to move. The calorie source provided was average...

Snotty unfriendly! German is unlikely to be understood. If you choose table service you will be bullied.

Worst McDonald's you always pay for something and half of it is missing!!!!!!! And you paid for nothing. Then you say, for example, no bacon and they slap a bacon on it, they should talk less and work. Zero stars

A little too few power sockets.

Employees, of course! What a pity!

Very slow, this isn't a fast food restaurant. I don't recommend it.

How incompetent are you? There are 7-8 employees, but every time something is missing from the order that you paid for but wasn't packed.

Only rude people work here. For the second time, something is missing from my order that I only noticed at home. When I asked, the rude response was that I should have checked. Incompetent employees who can't even hand over an order to the customer correctly and in its entirety.

I ordered the Mc Smart menu over the phone. It was prepared very quickly, and I didn't have to wait long. I'm very pleased.

You order a special hamburger because you're allergic to cheese, and you get a cheeseburger in a hamburger wrapper. Thanks for nothing.

It's disgusting, there's always something missing from the bags from your order, and even if you do check it at home... But it's almost impossible to check at the pickup window; you're sent straight on. The fries are rarely warm, and the burgers look like they were thrown in. If you eat in the restaurant, there's rarely a free seat, and since the coronavirus pandemic, the upstairs floor hasn't been open at all. The only positive thing to say is one employee, a small lady of Asian descent, who's been there forever and is always friendly!

If you like cold food, everything's great. But I prefer to go to my favorite ice cream parlor. So, once again, disappointing, especially after a three-minute drive.

Ate MC Chicken without salad on it and it was simply disgusting, I have never experienced anything like it before. And iced tea with more ice in it than everything else

I've called this shop twice but no one answers the phone. I've tried ordering food through Uber. I've tried ordering food through a delivery driver but nothing can be done. I'm in this shop on Thursday evening, Friday evening and Saturday evening at 9 p.m. each time and picked up food. Uber drivers have been there three times. I think it's abysmally bad service for customers and you shouldn't put up with it. You just order your food from them but no one answers the phone. I can't order food, so I'll order from Burger King. Then they can sell to their neighbors in the hotel but nothing more. I won't put up with everything from corporations.

Actually a good shop. Sometimes you have to wait longer and in the evening there are fewer seats because the first floor is closed.

It's just a McDonald's, a bit hidden and relatively small, but over 2 floors.

I am very disappointed with my last visit. The staff seemed to be insufficiently trained and my order was taken incorrectly. This led to an unnecessarily long wait at McDrive. I had to correct my order several times, which further delayed the process. The employees also seemed unfocused and stressed. The entire experience was frustrating and time consuming. I expect better service and correct order processing from such a restaurant. I hope that these shortcomings will be corrected in the future.

Have been here in Mc Drive several times while passing through. Staff is always friendly. Burgers, fries, nuggets have always been record-breakingly hot. For me one of the best branches, at least as far as Mc Drive is concerned.

A large McDonalds right on the highway. Nothing was forgotten when ordering to take away. Staff friendly, despite rush hour.

2 out of 3 burgers were cold. .. ..as so often here......they lie on the board at the take-away for a long time....well if the fries aren't ready yet .. ..they're cold and you have to eat them cold.. .... Maybe the logistics can be changed here... And also the second fries would be forgotten..... Why don't you use the Dutch or Swedish system...then the customers themselves throw out the garbage. .. .

Wenn man am Terminal bestellt, geht es sehr schnell.

I rarely rate anything negative, but for €3.99 it borders on extortion when you look at the photo on the order. The cup is only half full. Rip-off. Make up your own mind.

The 2nd level is often closed. Often products such as milkshakes are not available, often very loud, unfortunately only the only one in Remscheid, so you are forced to go there. The store isn't clean either.

The staff ignores you while you stand and wait at the checkout even though you have been seen and prefer to prepare fries and take care of the MC Drive. Super rude!!!!! Worst McDonald's visit

After a long time I wanted a chicken burger again...I was really horrified!!! small bun where a dry one!!! Chicken pätti was in between!! and the whole thing for just under €5!!!! People really now?? and the young man at the drive-in counter couldn't be understood at all...then I'll make some myself, so I know what I've got!! Never there again😡

The breakfast wrap was very tasty, but unfortunately the mini pancakes have nothing to do with pancakes. They were neither warm nor fluffy, more reminiscent of cookies. Maybe they just weren't fresh🙁

To Leonie-Sarah Sondergeld: where can you find the BigMac on the receipts you showed? With an order as large as yours, it is natural that mistakes can happen. We are always guests here on vacation, but never have any problems. Strange. Maybe you also think about the fact that the employees there work under stress. Let's always do it and have humanity and UNDERSTANDING.

I'm there right now & really pissed off. Worst MCDrive I've ever been to, I have a cafe voucher from Monopoly that supposedly couldn't be redeemed, cheeseburgers for 400 points can't be redeemed from the app, then you don't advertise it if you're incompetent and use this Sinan that you got there, There's no need to talk, I'm definitely not going there anymore.

Totally haphazard and uncoordinated. Ordering machine broken. Tables and restaurant dirty. All the burgers looked like a puzzle of ingredients.

I ordered 2 Mc Flurry and only the bottom was covered with ice. I went to the employee again to draw attention to it, at the same time the shift leader (big German gentleman) came who apparently completely missed his job. Unfriendly as can be, and claims that it is always so little. Yes, ok, I'm buying Mc Flurry for the first time. The ice cream was for my children, who were also totally disappointed. We then went to the competition for ice cream again. By the way, if you're lucky, you can get ice cream and shakes there two weeks a year, otherwise everything always breaks down. (Employee statements) Well you can really avoid it for the price you can get something everywhere.

I'm on site right now and it's a disaster, very unfriendly staff. Only two tables were available for sitting even though the shop was open until 3 a.m. Even asking for a napkin is too much. The meat on the burgers is burnt and old. If you then complain about it, people will discuss it and lie about it. The shift manager completely out of place. They even managed to burn the bread. I've never experienced an underground shop like this. Despite returning the bad products, there was no improvement. Instead there was still a face-pull and not even an apology. The salt for the fries was probably empty too. I've been here once and will never come again and I'll advise everyone against it.

We were there quite late and almost all the tables were littered with rubbish. The cars were all full too. I've never seen it like this in any McDonald's. But it's certainly also because many people don't know what's appropriate. I saw it myself. People ate, got up and left. Many people certainly haven't learned anything from putting things away.

It's problematic when ordering because you can't understand the language very well at the car counter because you don't know much German. Otherwise everything is ok

We ordered food here with 4 people, waited half an hour, and in order to finally get our food we had to ask (despite table service), it seemed as if the orders had been ready the whole time, the food was sometimes not complete, the food was already cold, not recommended

You order food then you wait 30 minutes and you get nothing because the cash register is broken 😤 NEVER AGAIN

They are all very quick and I have rarely experienced the bags being packed incorrectly or something missing.

My grandchildren love this place and the food. 👍

The typical McDonalds, everything as always. However, the parking space is unreasonable... therefore 2x deduction

Friendly staff. Clean interiors and toilets. (It wasn't so neat before, better than 3 years ago)

I ordered a salad for dinner (this wasn't the first time but the 3rd) which wasn't delivered. When I called there and explained the situation, the lady said I could pick it up tomorrow. I told her I couldn't pick it up and she repeated that it was the only option. We also ordered a BigMac that was completely messed up and had no sauce. We found the sauce in excess on our McChicken Classic. The McWrap Chicken Caeser was hard, so much so that I could almost crumble it. Overall it's just unfriendly and inedible

Like all McDonald's, food is unhealthy but always tasty and good for quick hunger...

You wait in Mc Drive for no reason and are not served. When you drive up, the employees look at someone but still don't serve you. Please avoid using other branches!!! Food cold and old things!!

To the Mecces team and customers, Big thank you… I left my cell phone in the toilet and it wasn't stolen but kept until I came and picked it up. In addition, the food was great👍 So if you want to eat well and lose your cell phone, go to Mecces Remscheid Lennep 😂THANK YOU

All in all good. Simple and uncomplicated ordering and payment options via the app, no messing around with cash, no long waiting times

Located on the highway, parking spaces in front of the door like Mac Donut is, otherwise there is nothing to complain about👍

Friendly, clean, quick drive in

Catastrophic experience. Slow, dirty, and parking only for small cars.