McDonald's in Kassel

Mc Drive orga pure chaos & drove without any need... probably it's due to the video surveillance:(

Food: 4 stars Time: 2 stars (9 minutes) Hygiene: 3 stars.

Nothing further needs to be said about McDonald's. We go there occasionally and appreciate the standard. Here, however, when ordering for 3 people, the wrong thing was brought twice. The men's toilet was not really usable, mostly broken and could have used a cleaning. The question is why McDonald's doesn't provide a Wi-Fi hotspot without any frills - which is now standard in the catering industry.

Always works when you're slightly hungry

Even after years, speed is not their strength, if the orders were at least appropriate... but no...

It's unbelievable how they treat customers here. I chose a dish in the app. Since I don't like ordering from machines, I went to the checkout in person. Here it was explained to me that I needed the app to get the dish. I held up my phone and showed the app and the dish. The person behind the counter simply repeated his words. When asked if I was getting my food, he repeated himself again. Then I drove and spent my money Food served elsewhere. If this is the future of fast food, then good night! I now completely understand why this chain is struggling with severe sales losses. Keep it up and get rid of yourself.

It's just MC. Donald's. Not a star restaurant, but very clean, it tastes good and the staff is friendly and helpful.

When served, the food was not warm but already cold, probably due to the uncoordinated staff. Waiting time after multiple (3) visits is about 15-20 minutes. No napkins are placed on the tray. So I won't go there anymore

When other local restaurateurs have long since closed (10 p.m.), this McDonald's branch is there for its customers! Regarding customer feedback and the €0.50 consumption voucher, that reminds me of the train station toilet in Kassel. BurgerKing does this better with free coffee or small fries!

It's taking a little long lately.

Unfortunately pretty dirty. Tables, floor, tray return... Been gone again. All tables dirty. The floor is slippery, risk of injury!!!!!

A really lousy branch, staff is incompetent, the floor is smeared by too much grease in the store, the burgers look like they've vomited into the package. The appearance of the food is 0.00. On top of that, you're cheated out of your money by entering the wrong amounts into the cash register system once and never again I'll go there......not to mention the fact that the burgers are made without gloves or similar hygiene measures is really disgusting and in theory you should really inform the health department, these are conditions that exist there, but not a good one. .....

A really bad branch, staff is incompetent, the floor is smeared by too much grease in the store, the burgers look like they've vomited into the package. The appearance of the food is 0.00. On top of that, you're cheated out of your money by entering the wrong amounts into the cash register system once and never again I'll go there...

I ordered a McChicken® Classic Burger and they gave me a shoe sole burger that you couldn't bite and chew... He pedido una hamburguesa McChicken® Classic y me han puesto una hamburguesa de suela de zapato impossible de murder y masticar...

Disappointing experience at the drive-thru I recently ordered at the McDonald's Drive-In: 2 Bigmacs, 20 nuggets (both with a coupon), 2 cheeseburgers and a chicken burger. After paying I was asked to drive to the front and wait for the food, which took about 10-15 minutes. Unfortunately, the wait wasn't the worst part. While the chicken nuggets were hot, the rest of the food - especially the fries - was completely cold! The fries were ice cold and therefore had a terrible texture. It's really disappointing when you're hoping for a quick meal and then get such a poor result. I regret ordering here again.

Somehow the floor was slippery 😄

Disadvantage is that it is far from the station

My Filet-o-Fish were dry and hard as a rock if I hadn't made it to go they would have ended up straight in the kitchen like a Frisbee at MCDONALD'S

and you can make a small bag for the burger so that it doesn't fall apart when you take it with your hands and so that you clean the toilet more often, otherwise it's scary to go into this toilet

A McDonald's like many others. Very long waiting times during our visit.

I can confirm all the points from the other reviews, but why I still give it five stars comes at the end. After waiting 20 minutes for my order it turned out that it had somehow gone missing (then gave a free dip as compensation). The fries were a bit limp. German language skills are sometimes rather rudimentary (the question of where the toilets are was not understood). The floor was so wet and slippery that a guy fell and you could hardly walk without an accident, and you had to find a table that was wiped down first. So I also found everything that was criticized in the other reviews. BUT: it is the ideal place to spend the night warm and, above all, safe if you are stranded at Kassel-Wilhelmshöhe train station, because the branch is open around the clock! I was directly harassed there, but here in the DcDo there was peace. Sockets, a midnight snack and staff that I didn't find unfriendly - perfect. I'm really tired of knowing German, but everything worked out anyway. That was a saving grace for me and I'm really grateful for that. Therefore five stars.

The hygienic conditions of the toilet are a disgrace! Overall, the hygiene concept is rather unreasonable, the table outside was cleaned with a cloth - then wrung out on the floor in front of all the guests (instead of cleaning the toilets, refilling the paper or installing the taps) It goes without saying that the food was good at a system restaurant, warm would have been great but I was already served anyway. Sad, it drags the image down hard, if you don't feel like it then you'd better close the shop! Too bad

McDonald's food is always the same and tastes the same as always.

And now I'm sitting here... with my menu, without fries, but with mayo... Thanks for nothing McDonald's 👍🏻 checking is really necessary unfortunately.

So I've never experienced anything like that. It took 4 minutes from the order to the checkout and then I waited for the food for about 18 minutes... The employees can't do anything about it, but as long as it's not just me and what I hate, they take the money and then you can wait. Who's going to pay for my half-hours that I kind of did instead of saying sorry for the wait, there's something else for free or Never again

Even though we pre-ordered online, we waited a long time for the food. There were 4 cars in front of us, which also had a long wait.

Disaster! If poorly trained and unmotivated staff do not manage to put orders together correctly, even when there are few customers, then you can wait half an hour for your small menu only to find that the products are all cold.

If you want to know the experience how is it to be a McDonald’s worker here is the perfect place! The employees don’t care about your order, left our order on the counter and didn’t even bother to check if it having a locator!

I don't even know how to start without directly saying how bad this restaurant has become. It took 22 minutes from ordering until the food was at the table... You'll notice there wasn't really anything going on yesterday at 12 p.m. Then the food isn't even warm anymore, and the order you made (why do you do it when other things are brought than what was ordered) wasn't right either. Similarly, no more apples for the kids menu, dressing for the salad? Yeah, they don't have them anymore either, but of course they're being sold... Oh yes, I forgot... My daughter wanted an ice cream, she got a squeeze... Is it really that difficult? And unfortunately that wasn't just the case with us, the lady at the table next to us waited a whopping 15 minutes for a portion of fries and a coffee, and they completely forgot about the nice gentleman behind me who only wanted a 20 piece of nuggets 🫣. If you don't feel like it and the staff, who are represented internationally, unfortunately speak little to no German, then please just close this branch?! So the whole thing certainly doesn't make any sense. Oh, did I mention that the fries and the Mc Chicken I ordered were so hard, and not golden brown but almost black? The only good thing was the garbage can in your store, because she was happy about the order. Absolutely no longer recommended the store... It's better to go to Vellmar, but don't go to Kohlenstr in Kassel

Unfortunately, this is the worst McDonald's branch I've ever been to, the employees can barely speak German and misunderstand every order. I've been here several times in the hope that it was just an isolated case, but no, unfortunately that's part of everyday life there, bad and unmotivated employees.

This has nothing to do with fast food anymore. 40 minutes waiting time for a menu.. You wait less for a steak

Das Essen liegt meistens eine Weile auf dem Regal und ist dementsprechend kalt und abgestanden. Oft fehlen verschiedene Sachen wie z. B. Soßen oder auch mal ein Burger. Nie wieder.

Despite all the bad reviews, we went twice for coffee and breakfast and the second time for coffee and ice cream. nice staff who speak English among themselves. hot coffee, breakfast good and hot. fast service

Went here last night (11:50 p.m. to 12:30 a.m.) and experienced a completely overwhelmed crew Ordered table service but it wasn't done. Only after me were the table displays collected from the terminals. Order twice with errors in the desired preparation and the staff overwhelmed. Cleanliness even without comment. But this is also due to the majority of the clientele who stay here - not just to eat. This MC Donalds definitely won't see me anymore. Even if I arrive here in Kassel hungry at night, I go to bed with an empty stomach and look forward to breakfast here at the hotel.

Since I've never actually been served twice by the same employees at the mc drive counter, sometimes it's better, sometimes it's less better. But things are often forgotten, so always check your bags before you set off! 😉

I had kids with me and they made a bit of a mess, but the waitress was friendly and understanding

The food is expensive. Ordered Bic Mac cost over 6 euros and the meat you can look for is maybe 60 grams of grilled meat. Don't spend money on food like this.

Just McDonald's. Just standard. But relatively empty and quiet, that was probably because of the time.

The "New York Cheese Cake" had the consistency of very old semolina porridge and was absolutely inedible. The cappuccino was only available in a paper cup and then lukewarm. After my complaint I received a fresh piece of cake but the cappuccino was cold. Since I have already had similar experiences at the McDonalds in Neu Isenburg, I will not be visiting a McDonalds restaurant again in the foreseeable future. Especially since the prices have risen extremely and the quality has fallen extremely.

The outdoor area (SLIDE) Very dirty. Tables and benches were smeared and the floor was also very dirty. Only when requested would a rough sweeping and 1 table be wiped down. I don't need that again.

What should you invent new? A clean McDonalds.

I don't want to complain, I never do that when I eat. I was back at McDonalds after such a long time and wanted a McDonald's and a cheeseburger. The Mc Chicken didn't taste good, it was so dry like it was two days old. There was hardly any mayonnaise on the Mc Chicken. There were no longer any lids on the drinks. The fries weren't good either. The only thing that was good and fresh was the cheeseburger.

We waited 30 minutes for 2 burgers and at home we saw that they put 1 schnitzel instead of 2. I can't recommend it

For the third time in a row we had stomach problems after visiting there. The first time I didn't suspect the food. But now on the 3rd visit in a row with the same symptoms, it was the last visit for us to this branch. A pity.

Terrible!! Apart from the fact that the majority of people working there don't speak German or speak very very very bad German, the service is impossible. This used to be such a good restaurant, it's a real shame! The food is simply slapped into the packaging, no matter what it looks like, orders are not made the way you ordered them and, above all, you always have to discuss with a specific order what is standard and what is not. I worked there myself, no one needs to kid me. Apart from the eternally long waiting time, whether in the drive or inside. Actually, this restaurant doesn't even deserve one star!

The food was lousy! Totally sloppy! The entrance is very bad and narrow! The employees, on the other hand, are very nice and the atmosphere is unique but nice!

Everyone is totally incompetent, no decent German and something is always missing and then there is not even a small compensation for this stupidity

Had to wait 40 minutes for breakfast!! When I tried to talk to the manager about the wait, all he could say in his broken German was, “We can't make that many eggs. Like at home...not so many eggs!”. What?? A fast food restaurant for breakfast and you “can’t make that many eggs”?? Another employee said... in his broken German... “Everyone is new. Nobody knows what he’s doing.” Um. Not a good answer either! None of the employees even offered an apology or any customer service. When we finally got our food...it was COLD and the order wasn't complete! Hands off!!

So theoretically this restaurant doesn't even deserve one star! I wonder when capable people will finally work there again! Again and again, no matter when you order, something is missing from the order. And when you ask for larger orders to pack an extra menu, the staff is already overwhelmed and makes you look stupid from the side. Simply unbelievable...

Unfortunately, it has degraded enormously. You wait a really long time for your food, even though Mc Drive and the place are empty. You get the wrong supplements. The current supplement is not available, but you are not informed of it. The employee then simply decides for themselves. Otherwise, what can I say about the food; typical McDonald's burgers that taste identical to those of the other branches.

The food is delicious, the owner and staff are very friendly

Several times, employees walk past a pile of trash lying on the floor and no one cleans it up. When ordering, incorrect products were brought and others were missing entirely. Of 7 articles, 3 were incorrect and one was missing.

Incredibly bad service! After we ordered breakfast and 25! After waiting minutes for our food, we were asked where our order was. The order slip was lost and since breakfast time was now over, it would only be possible to get regular food as an alternative. After repeated inquiries, the shift manager grumpily paid the money back, no apology or anything like that. An absolute disaster!

We ordered to eat here, it was brought to the table, without a tray or napkin. The nuggets were fried twice and were rock hard. Not a good McDonald's

Personally, I can't confirm the bad reviews, the staff was nice and friendly, the food was delicious as always, so full marks from me

I admire the employees for their tireless work, which they do with such efficiency and composure despite the huge workload at peak times. There is a lot of hustle and bustle behind the counter, with a constant background noise. Coffee and cake are of excellent quality.

Total stress there resulting in chaos with the orders, resulting in annoyed staff.

Worst McDonald's I've ever experienced. The ice cream is liquid, the fries are cold, the menu is not complete, the waiting time is not reasonable and the staff is unfriendly or does not speak German. Not recommended.

Once again I ordered via the app and, after ordering 15 minutes in advance and there was nothing going on in the drive, I had to wait on hold for over 10 minutes

Ordering via table service took 20 minutes. Never again!

The playground was dirty and the service doesn't understand German............

ATTENTION VEGETARIANS! Ordered several vegetarian burgers. However, one had normal meat on it, which you could only tell by the taste and slightly different color. All were labeled as vegetarian. When I complained to the shift manager, they shrugged it off and gave us a new burger. Then just leave it with vegetarian alternatives. But this indifference is simply not possible and shows how work is done here...

Ordered from Lieferando and the order came with one burger too few, no one answered when we called and we were hungry! Next time I'd rather get kebab, at least you won't eat half of the order. I WANT MY BURGER!!!

Just picked up food on Kohlenstrasse and noticed in Baunatal that the Big Tasty Bacon was missing, so before you leave, people check that everything is in the bag, because there's no point in calling because it's always busy. The receiver was definitely wrong, and after an hour I gave up hope. Very bad

I waited over 10 minutes for my food but otherwise everything was great

Employees who don't speak a word of German, hence the lack of food. By far the worst McDonald's there is in Kassel and the surrounding area. Craziness.

Always clean and well maintained, the staff is nice.

Not received promotional glass a quarter of an hour after release.

Over 40 minutes waiting time and that on site. Impossible!!!

The staff doesn't speak German and is totally unfriendly! Waiting time underground An impudence

Every time something is forgotten or done wrong and once you rely on everything being in the bag, the most important thing is missing. Just incompetent.

Waited 15 minutes for a latte macchiato and only got it when we asked. So no brilliant performance today...

Too slow! If I knew it takes more than half an hour, I would never order...

Were there for the first time today. It was completely overcrowded and the employees could hardly keep up. Ordered 2 Bic Mac's as a menu and an MC Crispy as part of the menu. It took 10 minutes for the food to be prepared. The entire MC Crispy menu was forgotten. BUT, and at this point the 5 stars and big praise: The forgotten menu was prepared and handed out immediately. The branch manager kept a cool head and did everything she could to ensure that all customers got their food despite all the stress. The way it has to be. Food was warm and well prepared and there is no criticism. What I think is good is that physically disabled employees or employees who hardly speak German are also employed here and just want to work. Hats off to everyone who can withstand the stress. We'd love to come back 🫶🏻

The store is unbelievable. With 4 of the last 5 orders in McDrive I had to park and wait 5-10 minutes, and then EVERY time something was missing. And that was during normal times and without any unusual special items. And I'd like to forget about the generally listless and even rude employees, I wouldn't have any fun there either. Today, for example, again: around 8 p.m., the store is half full, I ordered 2 double cheese burgers, 2 chicken burgers and 1 large fries - still 5 minutes of parking time, then a bag is held in my window without comment; I look in (of course, from experience), complain about the missing fries and get a wordless shrug and nod. After another 5 minutes, still without saying a word, she brings a medium fry. I give up and drive home, where I realize that the chicken burgers are also cheeseburgers. Now I've finally had enough, never again, even if I have to take a detour.

Waiting time in the morning - no one in front of me! - 20 minutes for 2 McMuffins. Catastrophe and never again!

This branch is complete filth. I was there again after a few months and the food is still only offered for "out of the house". You get the food packed in bags and you can still eat it in the restaurant (What does the government say about that? 7% VAT instead of 19% VAT???). Order terminals are broken, the monitor at the pick-up counter is broken. The entrance door to the parking lot can only be opened from the inside, if you're lucky someone comes out or you walk around the building. The staff was totally overwhelmed. Some of the trash is piling up at the return station. Speaking of bags: avoiding or minimizing waste looks different!!!! This store has earned a -100 on a scale of 1 to 10, with the 10 being the highest.

I had a sports bag as a coupon and redeemed it for McMenu. When the meal was paid for, I was told when I picked it up that they didn't have the bag :( Why is it even offered?

It took 30 minutes from ordering to delivery. I ordered chicken 9 nuggets, fries and a small hamburger. Plus, there weren't many people there considering how long it took. The PlantNuggets (which my girlfriend wanted) were empty and my chicken nuggets were mushy and not tasty. I've had much better experiences at other McDonald's branches. (Translated from English to German using Google Translate)

Ordering takes too long, long waiting time, forgot Sprite so I missed my train. Not recommended in my opinion

I wanted to pay at the checkout and had to wait 10 minutes until I could pay and then my meal (1 menu) took almost 30 minutes

Absolutely overwhelmed, you wait 50 minutes for the food and ultimately have to leave without the food you paid for before you get crazy. 2 days later the incompetence of the staff is proven. The order was again not complete. This is already the norm. Do yourself a favor and go to another store where the employees are also competent.

By far the only true winner of the slowest drive in in Kassel! Probably all of Hesse. My warmest congratulations! Unfortunately, one has the feeling that the staff is mostly confused and overwhelmed. I know - it's a McDonald's fast food restaurant. But it really isn't!

Not worth a star, ordered Double Royale TS and only got normal Royale TS, the wrap I ordered wasn't included. Nobody can be reached by phone. Never again

You order an ice cream once and you only get it half full even though you complained before because you completely drowned the ice cream with the sauce so that you could drink it.. Unbelievable and €4.19 was a disgrace the first and last time I entered this store

Not worth a star anymore, you wait over 20 minutes for your food, when you have it it's cold or the drinks are wrong and not carbonated. It hasn't happened just once, it's happened a few times and it's getting worse and worse. Constantly new people who don't understand anything.

Unhealthy food. The service is bad

Unreachable by phone, just bad! I ordered something and it wasn't delivered. I've called several times and no one answers, only the voicemail! I ordered through Uber again and this time they forgot my McPlant! The store is just too bad. Definitely don't order there! Uber eats won't even give me a refund for the forgotten burger! I'll try to contact the owner of the store. I can't reach the store because no one will pick it up!

more than 35 minutes for food. This is a disaster

McDonald's is actually cool but we had to wait a long time for the food. The last time we got the food it was already cold.

Preferably zero stars but unfortunately that's not possible. I waited 25 minutes for food and everything was cold... Never order there again

It's really unfortunate. For fast food you wait as long as we do for a normal meal in a restaurant. Something is ALWAYS forgotten and at lunchtime there are 8 cars in the queue for mc drive. Waiting 30 minutes for a portion of fries and a cheeseburger is an outrage. And then still cold...

So it's good, it was just too crowded. It always tastes good

It's just a quick meal and the milk machine wasn't broken 😋😋

Absolutely sad shop Food: Cold and mushy After 70% of the order was brought to the table, we were assured that the rest would be brought later. Unfortunately, this did NOT happen even after 10-15 minutes and not even after you asked for it. They said it would take a moment. Unfortunately we were there after 15 minutes. of course already finished and wanted to demand the remaining money from the order back because we never received it and wanted to leave the store. However, when you asked, you were still insulted, unfortunately no one really understood anything when you talked to them, it was hand and foot communication. We were refused the money and insulted that we should wait until the rest of the order was ready. And so we waited another 10 minutes. on the rest, which we had to take home with us, where it got cold. Absolute impudence! The new “cheese sauce” as a dip was so old and cold that there was a lump of cheese in the cup, dipping was impossible.

We don't have any fire extinguishers, the food isn't like the pictures and we forgot to put the ice cubes in the drinks

It's nice that there are still straws here!

Not all of them are as clean and fast as here, I'm impressed, I can definitely recommend them

Half of the curly fries were normal fries, sauces for nuggets and fries were missing. Free cheeseburger from app coupon was missing. More like one of the bad McDonalds branches. I can't recommend it.

Staff unfriendly, no communication, unclear pronunciation Restaurant completely filled with rubbish, rubbish spread on almost all tables and on the floor Food was very bad, Mc Rib without sauce and the meat patti burnt, fries burnt and fat was apparently old. Conclusion: never again Mc's Kohlenstr.