McDonald's in Kassel

We ordered a warm iced latte. A Filet-O-Fish: a dry roll with half a slice of cheese, and a fish stick for €6, which was completely overpriced! A completely dry muffin. Total price: €18...never again

Title: Totally ridiculous – never again! 😡 Called today specifically: "Do you have the BTS menu?" – clear answer: "Yes, we do." So I went and ordered three because my daughter was really excited. And then, when I got there, the nerve: "No, we don't. Maybe tomorrow or the day after." No one really understands German, no one feels responsible, zero willingness to compromise. Now I've bought three Happy Meals for nothing, and my daughter is devastated. And to top it all off: No response on Instagram or TikTok – this scam just ignores everyone! 🤯

Dear McDonald's HR department, how can it be that you hire people who don't speak German and who have contact with customers? It can't be that you have to explain everything with hand gestures if you want to eat something quickly at a fast food restaurant! Of course, the order arrived incorrectly, which was obvious if you couldn't be understood. To top it all off, your employees are also unfriendly and not interested in making customers happy. It's sad.

A disaster when ordering. They forgot to give me the complete menu six times, and you couldn't understand them at the drive-thru because they don't speak German. It's not their fault, but who employs these people? It wasn't just me who had this problem; I've heard it so often from my neighbors. I simply won't go there anymore. Everything's bad, like the toilets are dirty, there's no paper, etc.

A truly lousy McDonald's. The wrong toy in the Happy Meal (they somehow don't want to give you the right one), orders are often wrong, and last time and the time before last, the bags only contained half the usual amount of fries. And if you politely tell the employees or point it out, all you get is a shrug or an annoyed look. We'll never go to this McDonald's again.

After the renovation, this store looks great again. Unfortunately, certain items are often forgotten when ordering at the drive-up counter. So, check regularly. Otherwise, everything's fine.

I don't eat this kind of food and I don't recommend it to anyone, BUT sometimes my kids ask to go. I don't know how to rate the food, because it's a global brand and everything is pre-prepared. You want tasty burgers, they definitely don't have them. You wait for your order, and the employees shout out the number, and if you're talking to people you know in line, there's a high probability that you won't hear it or you'll mix it up. It's very inconvenient. This is my first time here, I don't know how to rate the place. It seems like everything is not that bad, except for the food. But they are not responsible for it.

QUALITY as usual, sufficient parking spaces.

Dude, the floor was oilier than a bowling alley. A widespread spill, similar to a shipping accident. The best part is, instead of mopping, they just put up two "Caution: Slippery Floor" signs. As if that would help. Just mop the floor. You have solvents for that sort of thing. Nuggets were okay, though.

I have to reduce my rating to one star; the chances of not receiving what I ordered are VERY high. I would recommend checking every order thoroughly; things are regularly forgotten, prepared incorrectly, or different products are handed out.

The most horrible McDonald's I've ever been to. Half the employees don't understand a word. Orders are always missing something, and you always end up waiting forever at the McDonald's. Then there's the employees' utterly silly attitude.

Dry, cold burger, cold, unappetizing fries, long wait.

4.89 for 0.4L Shake simply become cheeky

McDonald's, some people love it, others don't go.

The fries arrive cold and the employees are so unfriendly that I won't go there again, I have never sat at such a bad McDonald's

This is our third time here and today is the first time in all our visits to McDonald's that we've encountered such a long order pickup time I only took the Wrap and when I got to the pickup point 5 minutes after placing my order I saw it with all the dishes, they hadn't even packed it yet, that's a matter of 5 seconds! And it continued to lie there for another 10 minutes and cool down And my friend ordered coffee and two burgers, as a result they had to be reminded about the coffee because they forgot and wouldn't have done it at all if he hadn't reminded Please do something about your workers We were there at 20:40 on the 28th of this month

A modern, friendly McDonald's. Despite being very busy, orders were prepared quickly. Everything was clean, and the tray returns weren't overflowing and full of trash like they are elsewhere. I was impressed by the well-organized and structured staff.

My family of 11 and I were at a McDonald's. I asked an employee when they were open during the week. I was given the middle finger and told that they didn't have time for such questions. I would classify this as a normal question. P.S. I love cheeseburgers and Burger King would be my favorite from now on.

What's wrong with this McDonald's? Employees are unfriendly and don't understand anything. Shake tasted sour. When I complained, I was met with the words "I have no idea." I'm not from Kassel, but I've never had such a bad experience anywhere in Germany.

The place is nice. But the staff has a terrible attitude towards people. They gave me cold flatbread, and I asked for it to be warmed up. I got a comment for even asking for it. The food was completely raw, and the meatballs were like rocks. The staff doesn't want to work and is therefore rude to the guests. 1/10 👌

22:15 on Thursday half an hour waiting time, not possible

Quite crowded inside and out, probably because of the holidays, okay! I waited 45 minutes, then suddenly everyone around me who came after me got their order, not okay! When I complained at the front, the store manager spoke to me strangely. When I then canceled the order and wanted my money back, she got personal, not okay at all! I always thought the customer is king, but oh well, I don't have to go there anymore!

Since the renovation, it's been very nice there. We were positively impressed by the friendliness and service of the staff...

It's a shame that they don't accept cash payments when ordering online. Therefore, overall rating: 5.1. Star rating: 1-2 stars only.

You can wait 3 hours for your order, whether the store is full or empty, it doesn't matter

Great service, super friendly, clean, and tidy. The best McDonald's I've ever been to. ♥️

The service is relatively fast, the food, if you can call it food, the fries aren't really hot, the Coke tastes like there's something there. The atmosphere is okay. Most MCs in Germany aren't really that great. The prices for this food are absolutely overpriced. No, not really at MC food. I eat healthier at a bakery.

The worst, most unfriendly delivery person Cold food, missing items. No one understood the language.

Service was incompetent. Fries were almost raw...

Very bad fries ALWAYS soggy and the work is sooo slow

You'd think that with a simple visit to McDonald's, you could at least hope to get what you ordered. But not here. No matter when I arrive, something is missing, is out, or is wrong. Today I thought to myself, "Come on, give them another chance—a McFlurry and a sour dragon tongue milkshake, what could possibly go wrong?" Answer: Everything. My daughter takes the first sip and says, "Tastes kind of like coffee." And yes, of course, it was NOT a dragon tongue milkshake, but some kind of coffee stuff. And now the standard response is sure to come again: "Please check your order on the spot." Sorry, but if I have to start checking behind the counter myself to make sure you're doing your job, I might as well start working there. The difference: I could remember two things—especially if I read them myself ten seconds beforehand.

Pure rip-off. I paid almost €9 for two drinks alone.

Unfortunately, a very disappointing experience. The branch was completely overcrowded and chaotically organized. We had to wait 40 minutes for three simple orders - despite the dining room being lightly occupied. Orders can only be placed electronically, which would be fine in principle if that worked. Instead, there was no transparency as to when and how the food would arrive. Staff were overwhelmed and the atmosphere was hectic and loud. The employees worked like crazy; it wasn't their fault, but the store was already at capacity with orders from delivery services and McDrive-ins. Clearly an organizational failure on the part of management. I feel sorry for the poor employees who have to work there in this noise and under these working conditions. For us: never again!

All in all, it was worth a visit. Although there were long waits for food, the food was hot.

Very friendly staff very clean,

It probably doesn't get any slower. This has nothing to do with fast food. If I want to wait 45 minutes for my food, I'll go to a restaurant.

Actually, it's OK, but the chicken in the chicken burgers is NEVER cooked through. We've had to return the burger countless times, and then the replacement wasn't cooked through either. Just fry the meat for 30 seconds longer, please. 😭🙏

Flies in the restaurant. Disgusting

The staff, and the entire restaurant, are very unkempt. They barely understand what they're being told and are incompetent at taking orders. This resulted in several potential customers being lost. This situation needs to be drastically improved. The monopoly position of a fast food restaurant at the train station cannot be sustained in the long run.

Good McDonald's, close to home and convenient.

Very poor service, and where are the two Mc Tasty bacon? I'm very disappointed. I'll never come back here.

Everything is great 👍 I recommend

If they disappoint, I actually go there regularly, but last time I had to wait over an hour because they forgot about me, and today they just gave me a different order. I wouldn't recommend it to others because you'll just get ripped off, and I won't go there anymore.

It feels like the Big Mac is getting smaller and more expensive...

Very clean. Tidy. Wait time was also acceptable. The staff is friendly.

So-so, dirty, I'm used to better.

McDonald's offers fast, affordable meals with consistent taste, though not always the healthiest option.

It's okay, food tastes like in the other branches... Employees could just be a little friendlier... Although it's much better in kohlenstrasse than in the branch in vellmar... addendum, fake nuggets and fries were missing... it's gone a lot. Today 05/12/25 got totally cold old curry fries!!! Very relaxed!!! Too bad

Not as good as Göttinger Str, but perfectly fine.

If you know how everything works, it's very good.

Rotation by 180° is no comparison to before, I have ordered here many times and the last few times I was really impressed

Very disappointing and completely unprofessional! My husband and I order from McDonald's regularly, but lately it's just been frustrating. Products are always missing from our order - cola, salads, side dishes... Several times we found that important parts of the order were simply not included. When I called to complain, all I got was, “Come over and pick it up.” – An absolute disgrace! When I order and pay for something, I expect it to be delivered in full and not to have to make a special trip to pick up missing items. The highlight was today: I ordered a tortilla that looks fresh and delicious in the picture - with salad, chicken, sauce. What arrived? A dry tortilla with a few sad pieces of chicken - no salad, no sauce. This has absolutely nothing to do with the picture. Something like this is misleading and just disappointing. I'm really upset and will think twice about ordering from McDonald's again in the future.

Ridicule and rip-off! I went to McDonalds again today and wanted to get a Mac menu as usual with 1x BigMac and 2x fries as sides. There is no menu anymore or I was lied to by the waitress for 2 minutes. On the McDonald's website it is officially still available with 2 freely selectable side dishes. Either way, if there are no more menus without drinks there, I don't need to go there anymore. And if the employee lied, the rating here is even more deserved. Paid 18 euros instead of 16 euros and got less food. Next time I'd rather have Burger King or pizza service. The branch here is just around the corner anyway.

Always very uncomfortable.. Partly dirty. It's also a shame that there are no ordering terminals yet.

I would like to experience at McDonalds that: - nothing is missing from my order, - my extra request (no onion, etc.) is fulfilled as I stated, - Fast food comes quickly (waiting 18 minutes for the menu is not “fast”) - the burgers look at least somewhat like the picture, - the burgers are warm, - the tables will be cleaned in the meantime. McDonalds offers all of this - then please fulfill it. It's not much to ask. All ordered products are listed individually on the slip - just read them and implement them.

Give you old fries and after you complain you get old fries again.

There are better, nicer and cleaner McDonalds, and the staff would also like to smile

Very dirty, the staff completely overwhelmed. You should be ashamed of yourself

Friendly service and good selection.

I have actually been to many stores so far and have had a very good experience. In other words, it was so bad that it was above average, so I wouldn't recommend it, or if we look at it from a different perspective, we can say that it was due to the fatigue and intensity of the workers there (11:50)

Food was OK. Food was brought relatively quickly. Toilet was usable, but not great. You can do it, next time it's better to go.

How can it be that you have to wait over half an hour for your food in the evening? (1x fries and 1x McPlant menu) There were only 2 cars in front of us and after us a huge queue formed in which everything was backed up. (It's questionable how long they ultimately had to wait) I don't go to McDrice just to wait at a restaurant. For fast food.

Terrible service, not sterile at all, it’s not clear who’s working in the kitchen. The rating is simply -1/10

The service is terrible, the food is often cold, it's unclear who works in the kitchen.

On our last visit we saw our order being delivered to another table. After the people first opened everything they had ordered and then gave it back to us, they didn't even make us a new drink when we requested it (because we weren't sure we had seen whether the drinks had been tried)... it really wasn't a particularly good feeling that we left with...

Staff completely overwhelmed. Our small order was finally ready after about 40 minutes and the food tasted correspondingly poor.

Disaster in McDrive! Like several drivers, we had to wait for our food, but there was no free waiting parking space and there was a traffic jam at the back. It took a total of more than 17 minutes from ordering the food to receiving it. We ordered 4 cheeseburgers, 2 fries and 2 cokes... Really disappointing and clearly not fast food!

We waited 15 minutes for our food, even though it was only a menu and a Mcflurry. Service was disgusting, we paid with a note that was checked to see if it was real (I later paid elsewhere with this note) during the payment we had to hear strange comments from the employee, so be honest

The boss is the best, food is delicious but it has become expensive, please make 1 euro hamburger again

Lots of tables dirty, that's not possible. Food is lying around on the floor! When it comes to cleanliness, improvements need to be made here.

Bro, I'll tell you how ordering was a movie: first I saw a zwambo nuggies coupon and took it. But I also wanted a burgie so I took a hamburger royal cheese with me, but I was missing drinks and fries. Afterwards I noticed that I could upgrade my hamburger royal cheese to a double royal cheese menu, so I did, but it wasn't possible to take 3 bacon and extra cheese with me, so I just had to get a normal hamburger royal cheese menu with curly fries and a cola. then you could get busy

Yesterday we had the worst chicken mc nuggets I've ever eaten. They were in the deep fryer at least twice. At least that's how they tasted. My husband had the Burger M, in which the cheese wasn't melted and the fries were lukewarm, as usual. You can only eat something here if you are in great distress or drunk.

Every time I eat there, the tables are completely sticky/filthy. I ate fries and a Mc Wrap there yesterday and have had a stomach ache ever since. In the evening I threw up...it was definitely the last time I was there. I'd rather be hungry...

I recently visited McDonald's and was overall satisfied. The atmosphere is pleasant, the food tastes good, and it's a nice place to take a break. However, I noticed that some dishes were prepared without gloves. This was a bit unpleasant to see as one would expect better hygiene in a large restaurant. Other than that everything was fine.

The MA don't get anything wrong 2 cars on the drive in a 20 minute wait??

Everything was great, thank you.

It’s okay, they’re trying, we knew where we were going))

The meat is not even due to physical symptoms (food poisoning from his father). The apple turnover is colder than some corpses after they have died

Ordered two Big Rösties at the drive in. First waited 15 minutes, food came, checked whether everything was in there - so far so good. At home, after two bites, I realized that one of the burgers was only half full - namely only with rösti, NOT with a meat patty. How can you forget the damn patty?! In addition to checking the contents of the bag, do I also have to check the contents of my burgers in the future?!

It's really disgusting that I've seen a lot of filthy McDonald's, but that's really the last straw. I haven't seen such filthy tables, chairs, etc. in a long time and the waitress doesn't speak a word of German

The branch with probably the worst, slowest service in Germany! This has NOTHING to do with fast food anymore. You order at the drive-thru and are then sent to wait in a parking lot where there are already 7! more cars waiting for their food. After 25! Within minutes someone came out and brought the food. Of course half of it was missing. So service is different, even at fast food chains!

Even after years, speed is not their strength, if the orders were at least appropriate... but no...

This is a good mcdonalds the food is good. Not a long wait. The employees are nice e.g. I asked if they carried bags, they said no but then they put the things in a big bag and they also put the cola in a bag👍🍔👍

Everything takes a really long time and tastes disgusting just like it looks. Nobody can speak German and everyone is totally unfriendly!!

Waited over 30 minutes for food at a great (FAST FOOD) RESTRAURANT

Employees seem uncoordinated, after my order was considered "ready for pickup", I had to wait another 5 minutes in front of the checkout until I was actually allowed to pick it up. In the meantime, the real burgers were placed on my tray, then taken down again by another employee and put into bags, only to be unpacked again after a short time. When I tried to give feedback to two employees on site, neither of them seemed to understand me. Guests generally seem rather dissatisfied here.

No longer recommended Waited forever and the food was still cold and not acceptable for the prices

Always cold fries and cold apple turnover Or get something too little.

Ordered food on site in the drive. Really EVERYTHING was cold and I find that really a shame, because unfortunately that happens very often. Employee in the drive: Politeness leaves something to be desired, sends me to the window to pay without knowing that I was finished with my order. The only good thing was the nice employee who brought the food to the car as I had to wait. Sorry, but I can't understand why your food is so often cold.

Not like it used to be. Unfortunately, prices have risen far too much.

I ordered in the koisk .I received my order on the table very fast with a nice smile from a McDonald's employee .Food was very fresh and whole environment was very pleasantry .My whole experience was better than my expection .

No more “fast” food. Long waiting times despite ordering online in advance.

Waiting time for a double cheese burger and small fries was over 20 minutes. There is no isolated case where the wait is always extremely long

The food is really very good and the service is also good and simple.

The food is really very good and the service is good and it is easy to order food from you.

The food is very tasty and the service is good ❤️❤️

Addendum 11/20/24: The quality of the food and the lack of competence of the employees leave a lot to be desired. Customer satisfaction seems to be the last priority here and leaves many questions unanswered! Today alone I waited 25 minutes for my food, many other customers were given priority and no employee spoke to me about my order or waiting time, but rather was ignored by all employees without exception. I no longer felt like I was in a Mc'Donalds, which stands for customer satisfaction and quality products, but rather in a chip shop without trained, customer-oriented staff! I won't eat there again and won't recommend it to anyone else!

Just a typical McDonald's. So far everything is good. Very nice service

Worst McDonald's in Kassel!!! Now the second time that there is little or no sauce on the MCRib!!!! The sauce is the best thing about this thing!!!! So much money for dry bread 🙈🙈🙈 Fries totally floppy and not salted!!! That doesn't work at all...

Best Mecces in a long time, and I get around a lot. Everything is perfect: food well prepared, with a long-lasting satiety effect (which is otherwise rather rare); Cappuccino/Cafe Latte was and stayed hot for a long time; Service friendly, sufficient staff! Definitely worth a visit.