McDonald's in Hamburg

Really mediocre mcdonalds, nothing special at all. Dry food, tasteless fries but the sauces were good.

Worst Mc Donalds ever...Old, cold, hard butter croissant......THAT'S HOW WE DO, I WAS TOLD...Cappuccino cold by pouring...ATTENTION: 30 MINUTES OF PARKING...cold in the restaurant...sweetener and caramel topping forgotten...no knife...that's how a day in Hamburg starts

The shift manager says he sells all his sandwiches like this, every day. Enjoy your meal.

It depends... who or which team is currently serving.

Stay away from ordering from them with Lieferando. Absolute rip-off! Delivery is canceled after 1 hour. But they keep the money. Absolute no-go.

No power sockets operational (in one nearby to wroclaw main headquarters of some great electric installation companies, was wondering if it is a curse or what)

Worst McDonald's I've ever seen, and I've been to many branches across Europe. The chicken burgers were hard and dry, the fries cold. The interior was dirty and had the feel of a holiday resort from the GDR era.

The guy at the cash register is the biggest disaster, doesn't talk at the counter and when you drive up you have to do another round, no idea where you find these people from but never again

I asked the waitress who brought us our food if someone could please wipe the table because it was very dirty. Her response was, "I don't have anyone here to wipe the tables. This restaurant needs to be closed."

Our food order arrived super quickly, and somehow it was tastier than at other McDonald's. However, the homeless beggars outside are really annoying. There's definitely plenty of parking.

I tried to order at the counter and was promptly turned away by both the employee and the manager. They told me to order at the display. When I repeatedly asked why I couldn't order at the counter, I was told that it's like that everywhere.

Food was okay, unfortunately the shop is dirty, the staff are unmotivated and digging around the shop, the tables are sticky and could use a wipe but there are already cobwebs on the lamps, Halloween can come

Central location, but unfortunately the drive-thru is narrow on the bend. Apparently, some people have immortalized themselves.

It was full and we had to wait but it was OK.

Everything was great. The food was freshly prepared at lunch.

They were not very friendly and did not have any alternatives for people with gluten allergies. Most restaurants in Denmark do.

Nice here but have you already been to our pizzeria

The worst McDonald's in the area, and unfortunately the only one with a drive-thru. Service at the drive-thru is extremely slow. Either card payments don't work, the ice cream machine is broken, or you're supposed to order directly from the store. Pathetic...

A really bad Mecces, the employees are all so slow, I don't understand why they work so incredibly slowly. Everything always takes forever.

Couldn't even manage a simple order of 2 McSmart meals and 2 Big Mac meals.

Full of chaos, 20 minutes for a double cheeseburger.

No table service if you pay cash at the cash register, fries cold, tables dirty even though there were enough staff and not much going on, staff was unfriendly

On Saturday, August 2, 2025, at 5:19 PM, we ordered at the drive-through. The staff was neither professional nor friendly nor helpful. Truly terrible. They could barely speak German and no English. That was the worst communication we've ever experienced at McDonald's – anywhere in the world.

Not very clean toilet, large parking lot, missing items in the order

Please pay attention to the hand care of your employees, their nails are dirty

In the drive-in - you can't get through the drive-in with a reasonably large car... You can also see how often the curb has been hit

The entire order was messed up. I ordered the Philly Cheese and got the Samurai. The fries were only half full, there was no bag for the shaker fries, and they used cinnamon and sugar instead of cheeseburger as seasoning. All in all, a catastrophic experience, and the staff seemed extremely overwhelmed.

Got the wrong burger three times in a row with the same order, employee dropped Coke, involuntary Coke shower, fries seasoning was confused with cinnamon and sugar, 99% of the order was wrong

I've never seen such horrible restrooms. Both men's stalls were full of shit. The toilet brush holder was broken and lying on the floor. It smells of urine as soon as you walk through the first door. Service was terrible. Every table outside was dirty. When the food arrived and we politely asked if we could wipe the table, we were snapped at, "With what?!" - she had nothing on her. The lady should please find another job, preferably somewhere away from people. During our visit, several customers complained about improperly prepared food.

The food is extremely unhygienic, they work without gloves, the food is disgusting, don't go 🤢🤢🤮🤮

Absolutely anything but recommendable

Every now and then it just has to be 😄

Hello McDonald's team, I really enjoyed my visit and the atmosphere was great. The location is also interesting; I'll be coming by to visit you more often. Thank you so much for your visit. 🗽🇺🇸💖🫡

The food was good except that the donut was rock hard, the toilets were disgusting, the staff was nice.

Forgotten a few things, so you should always check if everything is there

An absolute disaster! The way the shift manager treats the employees there, I would advise everyone to quit immediately!!! I've never experienced anything like this before. The employee was humiliated in front of us with the words: "She doesn't know anything! She has no idea, only I know." Unfortunately, she also missed her meal several times. Well, never again! If you're reading this: quit immediately! June 6, 2025, was the layover at 9:45 a.m. The boss should definitely take care of it! This is also being reported to McDonald's.

There are no sauces or complete burgers!

It's pretty clean for a McDonald's, and the food came quickly. The staff are friendly and funny. They were accommodating about the cold fries, and the restrooms have paper towels for drying off. Great!

The store gave problems using the app. They also got my order wrong. Service is not that fast.

Restaurant dirty, untrained and unfriendly staff, speaks neither German nor English well. Communication difficult. Drive in not accessible for large cars

Classic McDonald's, don't expect much. They also have some Hamburg classics Franzbrötchen, pretzel, etc

Chaotic, service a complete disaster, fries cold, tables dirty, burgers cold, nuggets forgotten, ice cream forgotten and only turned out after asking twice. It was really bad. Never again, the staff was completely overwhelmed even though the store wasn't full.

Greedy worker stuck his fingers in my burger when I asked to change my burger because there was some hair on it and then refused to change the burger

McDonald's is okay for a quick snack. 🍔🍟 Sometimes it takes a while, but the food is usually okay. Standard fast food, nothing special.

Unfortunately, this branch has had several incomplete orders when ordering via the app

Unfortunately there were several misunderstandings when ordering the drive. And very, very loud speakers.

Yesterday I was in this place and it has terrible attention and the workers don't like to take care of you and talk behind your back, then I tried to talk to the manager because I felt poorly served but he didn't solve it and said unpleasant things.

The store is unclean, ordering double pack menus is an insult, you can order BigMacs and the like with the Royal TS, but if you choose the BigMac first, the double pack menu is not available. McDonald's is falling into disrepair and could almost be described as a fraud or deceitful.

Rude, rude, one star is too many.

I just ordered there. A crispy burger, a cheeseburger and chicken nuggets 9 pieces. You forgot the cheeseburger. So I called there. They just hung up and then called back and threatened to file a complaint? You forgot a cheeseburger! Of course I'll call you there! 😂 So the employee who made the call today on March 2nd, 2025 at 8:02 p.m., is that the McDonald's service? Threatening to report it?

No waiting time at the drive-thru. The food has always been hot and fresh. The fries are crispy and well salted. That's how it should be!

Of all the McDonald's there are in Hamburg, this is one of the worst. Unfriendly and don't get the orders right.

I think this was my best McDonald's experience so far. I usually never write reviews but I just had to give this one a full 5 stars!

That was a very bad experience. Not all self-service terminals were functional. When I asked if I could also order "analogue", I was clearly turned away, even though there were two people behind the "cash register". The branch manager (?) preferred to discipline an employee instead of allowing a customer to order. I then went and found a real restaurant.

The place was dirty. Burgers were dry and fries are over salted .

The food was as usual, but the service left a lot to be desired. As soon as I ordered, I was sent straight to the parking lot to wait - even for a simple order. This somehow takes away the quick “fast food” character. In addition, the staff was rather unmotivated. Cleanliness was OK, but overall not the best McDonald's experience.

In my opinion, by far the worst McDonald's branch I know. They obviously don't need to change anything because the location is really good. I've been here 3 times now, within a few years, and have been disappointed each time. Now it was really the last time. I bought a large fry for my little son at the McDrive counter today. For 4.19 euros, the bag was only 3/4 full, the fries were sticky and cold. Even on previous visits, the food was always cold and only sparingly prepared. An absolute disgrace when it comes to margins. The store is a very bad advertisement for the McDonald company. I'd rather go to a classic snack bar in the future. or to the restaurant.

Typical branch, moderately clean.

It works in an emergency, but nothing more.

Always delicious for children when things have to go quickly

For fast food there are basically 4 stars... Everything is OK here and as expected, just like in all other branches... 5 stars for fast food of average quality are not included....

A restaurant for friends of overweight or those who want to become overweight.

I think it's really cool how well organized the McDonald's is here. Super fast service, delicious food and the portions are always perfect. I would always come back when I'm in Hamburg, even if it's sometimes busy. Top organization.

We were only able to order take-away on Sunday at 10.35 p.m. The branch was closed while we were walking in. Apparently for technical reasons. An employee hung a note on the door saying we close at 11 p.m. for technical reasons. However, it's only 10:35 p.m. and it's already closed.

Food is typical McDonald's, sometimes a little better but rather a little worse quality. Service is completely wrong. There is no Monopoly for all products, for a Mac menu I got one voucher instead of 3-6 vouchers because they don't have any more...

I think it's very nice that orders can still be placed in person and not just on the display.

Clean, professional and fast restaurant

Hygiene is probably the last priority here, I don't even want to know what the kitchen looks like.

The butter croissant didn't taste as good as from a bakery. The coffee was OK. The breakfast offer is not my thing.

I'll definitely never go here again. 1. Getting the wrong food 2. Drink without ice cubes 3. This is probably the worst. A hair in the citizen. The staff seemed to have been completely overwhelmed. NEVER AGAIN

Now after the renovation, it's no longer nice at all, the door is open all the time, which means that food that wasn't hot anyway gets cold even faster. It is no longer uncomfortable and cold after the renovation

That was by far the worst cappuccino I've ever had today. It tasted like dishwater.

As always clean and service best workers and management very good 👍🏻

Food good, service good, preparation time quick...what more could you want :)

Very nice staff/mc dive would be happy to come back when passing through. Fast despite the queue.

I'm really at a loss for words when it comes to this store. In the last 3 weeks I've stopped at the Mc Drive counter 4 times on the way home and gotten something to eat. The first time everything was cold, the second time everything was ok, except for the fact that the large fries were only 3/4 full. The third and fourth time everything was cold and limp again. For me, the last time I visited the store. I don't usually rate, but the store is just terrible.

The worst store far and wide. All citizens are made bad and the sauces are saved. Fries with almost no salt. When the Mcrip was too little sauce several times and there were no cleaning cloths included, I told them and they got a stupid answer.

The hall is clean, the parking is convenient and large, the toilets are clean, the staff are friendly, I recommend

Very clean McDonalds and friendly, cheerful employees.

In a global fast food chain with standardized dishes, you don't need to write anything about the food. Especially since everyone probably knows the Golden Seagull restaurant. However, I can write about the restaurant that I find it very decorated. Which also affects the ambience. I had a fake burger instead of a double chicken I had a double cheeseburger. Which led to an unnecessary discussion! It wouldn't be a double chicken burger but it would be a double cheeseburger. Well, the toilets were great and everything else was ok.

the worst McDonald's branch in this area, the employees always mix up the dishes in the order and want to blame the buyer for ordering it that way. Even delivery happens like this and the dishes do not match the order

There is currently a large construction site around this location. The route to Mc Drive is difficult and takes time. But the employees are very helpful and friendly. The ambience isn't the nicest but everything else is right

Good quality as usual from McDonalds. Modernly furnished with 4 self-ordering systems. Unfortunately, one star has to be downgraded here because you encounter nice employees but completely incompetent management.

Complete nonsense, the staff is disgusting

I recently visited the McDonald’s at Amsinckstraße 73 in Hamburg, and I had a fantastic experience. The restaurant is clean, modern, and well-maintained, which made my visit very pleasant. The staff is friendly, efficient, and made sure that my order was prepared quickly and accurately. The food quality was excellent, with everything served hot and fresh. I particularly enjoyed the Big Mac and fries, which were just as tasty as expected. The variety on the menu is impressive, offering something for everyone, including healthier options and delicious desserts. The service was quick, even though the restaurant was busy, and the self-service kiosks made ordering easy and convenient. Overall, this McDonald’s location is a great spot for a quick meal in Hamburg, and I would highly recommend it.

No McDonald's flagship! Food cold but replaced immediately, toilets were terrible, really bad! And I find it disgusting that drug addicts use the place as a meeting place. As a family you should give this branch a wide berth...

Just a regular McDonald's, with a very pleasant staff.

The nuggets were very dry, but otherwise this McDonalds makes a good impression, the others were happy with their food, the cleanliness was okay. The service was very quick.

There are enough people, there are enough places where you can order quickly. The service staff is friendly and smiling

I usually enjoy my work breaks when I'm there. I feel very comfortable. and the employees are nice and friendly. I leave feeling really relaxed afterwards.

Toilet smells like a train station. No straw available. Burger prepared without sauce. Only fries were ok and the service was very nice.

The dirtiest McDonald's I've ever seen. No toilet paper and you can smell and see that they aren't cleaning. Boss seems uninterested. Customer friendliness leaves much to be desired.

People often end up stuck to the floor in the men's toilet. If they don't clean it, then I don't want to know what it looks like where the food is prepared. Food is mostly cold or lukewarm, and service thanks to digital orders is non-existent, well, almost non-existent. If you always want it warm, order something on the burger, like the cucumber for example, then it will take a while but you will get it freshly fried in the bag.

I got food poisoning from this branch 1.5 months ago. I used the service from McDonald's and wanted to inform the branch about this with the promise that they would get back to me promptly. To date no response, no apology or anything similar has been received. It's a shame because I went there very regularly for a while.

Toilets smelled up to the food corner as in a train station toilet pulled up to the food corner

Best and cleanest McD in Berlin (US Embassy just in 500m )

Inside good and clean but outside there are a lot of rubbish on the earth

The food was very good. We ordered at DriveIN. It took less than 3 minutes. Very good!

Food was delicious for me as usual. ....in terms of price, I think it's quite expensive considering what you get for it elsewhere, especially at lunchtime... What's no longer possible is the cleanliness of the tables and toilet facilities. ...disgusting. ....and the growing audience...Hello, you expect respect. . Where is yours?

Dirty, no drinking straws available, tables and chairs can only be used after cleaning. Never again, if we had seen before ordering, would we not have eaten here. During the night it came out through vomiting.