McDonald's in Hamburg

We skipped the food. A trip to the toilet beforehand spoiled our appetite.

My order was not complete AGAIN.

There is no service, fries are cold, unsalted, but the worst thing for me is that no cash payers are allowed here

€4.99 for 6 chicken nuggets. Outrageous and therefore my last visit to McDonald's!

I only went to Mac Drive, but I found it very easy going and the food was delicious.

Hello McDonald's Restaurant Kollaustraße, I've known your restaurant for a long time and I really enjoy coming in. Also very good atmosphere n, it is possible to come to your place by car and stop by in the drive thru. All good so far. Best regards. 🇺🇲❤️

The best thing first: the coffee tastes good and is hot. But that was it. Service stressed and unfriendly. Tables dirty. In the so-called winter garden there were only students who used it as a warming hall. There was enough for a coffee, but I wouldn't eat there. I was beyond horrified by the toilets.

This McDonald's is still not particularly cozy, but the employees are usually very nice, quick and courteous

Dirty toilets, fresh food thrown away, half the order forgotten

Disgusting how the store looks from the inside

Went here to grab something for a moment

Stop a McDonald's restaurant. Everything OK. It feels like it takes longer to order yourself at the machine and then you wait longer than before... It still hasn't gotten any better...

You get what you expect. If you expect a 5 star gourmet at McDonalds, you can also choose the AFD. The food is of course not the best but just like any other branch. The service is also normal, sometimes unfriendly but not particularly negative. The big negative point is that unfortunately it is often very dirty and that sometimes makes you feel a bit uncomfortable.

Only possible via electronic order, annoying. Employees were cheeky, rude and really rude, I'd rather go to Birger King

We recently went to McDonald's and overall had a mixed experience. The food was delicious, but unfortunately the burgers were cold. What was particularly annoying was that we ordered a burger without onions, but instead there were double onions on it. Despite these errors, we ended up getting full, but there is still room for improvement when it comes to order accuracy. Dabka

I guess this is what we like about Mcdonalds. Regardless of where you go, you know it will be the same. I don't live in Germany, but if you want something quick and familiar you know this will offer it.

The juice shop is definitely very dirty :(

Ingredients and taste of food are good as you know at McDonald's, there is often a waiting time in the restaurant and drive-thru.

I'm eating here today, like everyone else, the coupons are great. The shop here today is overcrowded. The display board is broken, so not everything is going smoothly here I definitely won't come here again.

I tried the new M and have to say I liked it.

We ordered via Lieferando. The delivery took 2 hours 40 minutes. The food was also cold and the hamburgers tasted like they had been sitting there since lunchtime and had to go. No apology or anything like that. Never again

Very fast and friendly team, thank you very much

The 5* stars go to Mr. Nusrat who works for 2/3 people and despite everything always has a smile on his face. Thanks for the great service.

The shop was well stocked. But unfortunately I received the chicken nuggets instead of the vegan plant nuggets. But two sweet and sour sauces instead of one. Hmmm

Wow it was dirty. And about the toilets… well, no words! Smell was unbearable!

The waiter was kind, but the delivery was late... the tables were dirty, dirty...

Ice machine constantly out of order 01.09. 4:00 p.m

Typical McDonalds with McDrive. However, new with separate ordering and food delivery. Staff very nice, toilets not always OK. However, the new system seems slower to me, as ordering and issuing by the same employee somehow seems faster. Ordering via the app is great and table service is very quick.

If you order a Mc Rib with extra cucumbers and extra onions, pay for it and then get an MC Rib that is completely without cucumbers and onions then you are at a loss for words

Well, it's just a McDonalds, you drive there sheepishly, eat a burger 🍔 and maybe fries 🍟, wash it all down with a soft drink and an hour later you're hungry again. But it's always the same, and this branch was well managed - at least when we visited, we go to McDonald's once a year.

The outside staircase is a disaster for people with knee problems

Great McDonalds, it looked clean, the location was easily accessible and the food was of good quality

Basically I don't know what to write about it. “Actually” I wanted to eat something and go to the toilet first. THAT was enough for me and I quickly left the store. It's a mystery to me that the health department doesn't intervene in something like this. I'll save the description of the smell here.

Check your orders! This is the third time I have received the wrong order. Unfortunately, I only noticed it every time I got home. It is particularly annoying when the order you receive costs €5 less than the one you paid for. This shouldn't happen if just 3 customers place their orders.

It's just a McDonald's. Unfortunately, when we visited it was a bit too dirty

7/31/24 At night...staff would rather listen to Eminem loudly than serve at the table.. A pity.

Got there at 12 at night, no car in line but still waited 30 minutes because no one wanted to work Then the ice cream machine stopped...

The night after the first Taylor Swift concert in Hamburg. Four employees of the branch held the fort as tons of people invaded the restaurant after the concert. Waiting times of up to 45 minutes in some cases, but there is no sign of resignation in the eyes of the employees. Nobody will go home with an empty stomach here. Thanks to the great team for somehow keeping track in all the chaos. You deserve a bonus for this shift! You rocked.

I had to wait 50 minutes for food

Very long waiting time at the drive in, the service was completely overloaded and unfriendly. Burgers were really poorly packaged. Then I was told that they closed at 2 a.m. but we were able to order something from the mcdrive and there is never ice cream or a milkshake at night. We were there at 4 a.m :20 there and other times we were there at different times there was never ice cream or milkshake at night

The toilet is so dirty and stinks like hell!! Ugh, shame on you!!! You can imagine what it might look like in the kitchen. Never again!!!

Was delicious, food was brought to the table, air conditioned!

Dirty windows, tables, toilets and very poor service. Garbage piles up to the ceiling. We actually wanted to eat there but the waitress gave each customer a bag and only gave out a tablet when asked. Most of the order was cold and half of it was forgotten!!! Never again. If you don't want to get something, please don't go there!!

A McDonalds can be reached via stairs. I've never experienced anything like that before :) The drive also has a surprisingly unusual route. All in all good.

Peeed all over the men's and women's toilets. Not everything was correct when ordering.

Dirty and unkempt shop! I couldn't find anything wrong with the food, but the hygienic conditions in the restaurant and on the terrace are questionable. The door panes are full of fingerprints and almost milky. The overall impression of the store is really not good!

Slowest ‘fast’ food restaurant I’ve ever been to

The mcdonalds has the sign of 24h on saturday and when we arrived it was closed.

You can really forget about toys and ice cream for your child

I could only eat chips and apples because I'm on a gluten-free diet. Ok, ice cream would have been possible, but it was too cold for me. Typical McDonald's branch, toilets freely accessible.

Waited more than 15 minutes for the food even though it was only an mc Smart menu, which was absolutely not recommended and then everything was cold and the tables hadn't been wiped

In my opinion the best McDonald's in Hamburg.

The food is always cold (at Mcdrive), employees are rude because they don't want to do this work and it shows. The toilet is very dirty, without soap and paper. actually 0 stars and never again.🤮

It doesn't work at all! The employees were unfriendly and don't speak German! They took my receipt! They said the curly fries take 2 minutes we only waited 15 minutes for the curly fries! We waited there for a total of half an hour! The McFlurry's cherry sauce comes from a bag with chunks of fat! Don't go!!!

Food: basically as usual. Fast calories in the usual quality. Service: I can actually only rate the person who brought the food to the table since we ordered on the screen. The 2 seconds of contact with the man was: nice Ambience: Tables not wiped, garbage and leftover food on the tables, under the tables and by the overfilled tray cart. However, the customers during our visit were not behaving well and simply left their rubbish on the tables. I feel sorry for the staff again.

My order was forgotten. Staff completely overwhelmed and disorganized. I waited a total of 30 minutes. The only positive point is that it is located on the main road. That's probably why customers.

I just picked up a menu at Mäckes n Menu, well what does picked up mean? I'm still standing here in front of the payment window because nothing is moving forward. We don't need to discuss the food. Nothing special, too expensive, but unfortunately sometimes cool. But that's not what I'm concerned about right now. The hammer was at the drive checkout. No hello or welcome, nothing. She only mentioned the price. The young woman didn't even look at me. Even when she held out the EC Cash machine to me, she only had her smartphone in her fingers and was constantly writing. Now some might think......cool, capable of multitasking. It just annoys me. I'm full for the rest of the day. But not from the food, but from such poor service. THANKS for nothing.

He treated us stupidly and threw our bong on the floor

Food cold, people coughing and sneezing without covering faces. Not the nicest place to eat.?I don’t recall the last time I had a very hot and warm meal from a McDonalds. 🥲

Garbage garbage garbage you can't eat it it's dirty

The slowest McDonald's in Germany, staff shows an indifference, unbelievable!

The mcflurry is an absolute disgrace! There were times when the price was justified, absolutely zero! You don't need to go here anymore!

If I could give less than one star I would have. This really sucks. We came up with the idea of ​​going to mces at 1am. Look on Google and see “nice, it’s open 24 hours a day”. So go there for 20 minutes only to be confronted with the fact that the McDonald's is supposedly closed indoors. Only Mcdrive works. After looking through the window, we see a small community of 5 people in suits sitting in McDonald's and leisurely eating their burgers. That alone is a disgrace. Renting out the entire McDonald's privately and closing it to everyone else implies a class system on society that should no longer be appropriate in the 20th century. I'm wondering if this was agreed upon with the owner of the McDonald's or did one of the staff take over the McDonald's for private purposes or to increase their own profits. I would like to take legal action for that alone. But it didn't even stop there! So we line up at the mcdrive disguised as automobiles to satisfy our craving for fresh cucumbers. Shortly before it was our turn to order after waiting another 10 minutes, we learned that the McDonald's was already closing (a McDonald's that is open 24 hours a day). Since we don't want to listen to our ears, we ask again as a precaution with the same consistency: we won't be getting McDonald's anymore today. This is the second rebuke. But reprimand three follows quickly. In order to fulfill our actual mission, we ask how many extra cucumbers would be possible on a cheeseburger. The employee's answer was unbelievable: "none". I have had to experience many disappointments in my life, but this has exceeded all standards so far. 1000 words couldn't express my disappointment. That's why I'm interrupting this review at this point. But I will say one more thing: there will be consequences!

Service was super on point Everything was beautifully maintained and clean Was served quickly and friendly

The ugly face of system catering Ordered and paid for breakfast via the app. Got to the counter at 10:29 a.m. and gave my code. It was already 10:30 a.m. in the system and I was told that breakfast was only available until 10:30 a.m. and my order was therefore canceled in the system and there was nothing more that could be done. Now processes are what they are and I could have been there five minutes earlier (although I don't know if that would have really made a difference). But I also know that there is always a way to overwrite a system or find a work-around. This works at Lufthansa, in the Telekom call center, just to name a few. In the end, despite the system and process, it is always the person who makes the difference. That's exactly what I miss with many systems. The process is above the guest. That may be important and right for reasons of cost and efficiency, but for me it ultimately lacks the very atmosphere that actually defines hospitality. In any case, I will endeavor to no longer support the “system experts” in the future, but rather the local providers on site. McDonalds, you lost a customer today.

Waited a long time for out of home

Worst experience.. Attention to vegetarians: it is often not the plant-based alternative that they ordered that is served, but the meat product - but in the plant-based packaging!!!

Super nice staff! Everything quick and friendly.

Forever a long wait... 25 minutes and three hamburgers aren't ready - that's not possible

So I'm really disappointed... I drove 140 miles to this McDonalds today because this place was recommended to me. Then I got there, wanted to place my order and well. The order terminal doesn't work and the new backpack was also gone. Pure cheekiness!

Quite a long waiting time, lukewarm food and I didn't get a backpack either ☹️

I'm stunned! I was traveling on my moped and wanted to make a quick stop after the long journey to fill my stomach. When I left the McDonalds and wanted to drive off, I was outraged. My tank was emptied by some other people. On the way back I had to push another five kilometers to the gas station. It's terrible what happens in big cities like Hamburg...

One star is really too much for this juice shop, totally unfriendly, they don't understand you at all when you have questions. Make 2 orders at once and forget half of the dark fries. and not even an apology but always look like that, well then. We were here for the last time.

Practical when expecting children

Food is always warm and good and opening hours are long

What is there is given out here. Regardless of whether it is still edible or not. Cold buns. The cheese doesn't melt. All the ingredients are in the packaging but it is often impossible to identify it as a burger. Simply loveless! The staff is making a lot of noise. Hear different music than in the guest room. Very annoying to hear two types of music while eating. Horrible shop

The biggest mess!! It takes two hours for it to be delivered and then you get the wrong one. I suspect they wait until something has to be thrown away in the restaurant because no one has taken it and then put it in a Lieferando package. I'm very angry

Food is as expected, but I hope the hygiene in the kitchen is better than in the toilet. Very disgusting

I would say one of the best McDonalds in Hambourg. Kind and fast service. Clean and fresh meal. I had the smart menü which was very nice. The outside place was also nice - with a nice decoration of flowers. 5 stars for every point. Thanks for the nice stay 🤗

Fries greasy and lukewarm, staff friendly

Perfect location and service !! Nima is the best . Thanks

Very competent and committed team! Thanks

After more than 2 years, I felt like eating McDonalds again. Now I know again why we make our own burgers at home. They don't taste good at all anymore. The staff didn't feel like working either.

Since all the touchscreens were occupied, I stood at the counter. Three or four employees saw it, but no one felt responsible. After what felt like 5 minutes I was asked what I wanted. After I ate there, I went to the toilet, the room was dirty and the toilet wasn't the cleanest either. This was the case in both the men's and women's toilets. As my wife told me. You still need to improve that. Otherwise, food standard as always.

The food here at McDonald's is very tasty, it is delivered hot and tidy, sitting outside is also relaxing and you can eat comfortably and in peace

Super clean and good atmosphere among the staff.

I'm disappointed, long wait and no straws.

Worst branch there is! I drove through the drive-in and the employee spilled the drink into the car. The employees are also rude and rude! I ordered a burger WITHOUT cucumber. What was on the citizen? Of course cucumber. Unfortunately, I absolutely cannot recommend it. Unfortunately you have to give one star otherwise there would be zero stars.

I'm definitely not the core target group. But the music selection - Plastic Pop may have been great for the other guests. It just wasn't the right mix for me. Music should relax and not make you aggressive.

Experienced everything. Even though you shouldn't have high expectations of McDonald's restaurants, we've experienced everything here. First the order was completely forgotten. Then there was burnt food. When I asked questions, the only answer was: they always look like this and come out of the toaster like this. It's a shame for a burger that costs €2.99. Unfortunately, breakfast is not recommended.

The other day I rode my bike through the drive-thru because I didn't have a lock with me. They refused to serve me. Please come to the store and order there. When I mentioned that I didn't have a lock with me and could hardly take the bike into the store, they ignored me and only took the order when the cars behind me started honking. Basically, I miss the old days when you could order in person in the store in the classic way and get a smile every now and then. Today you have to order at a terminal and then you are a number. In my opinion the biggest mistake.

The food was average, McDonalds. Unfortunately, as is often the case, the fries were cold. It should have been mopped more often, but the service was extremely friendly.

Worst McDonald's Hamburg MC Drive always takes too long Every order was packed incorrectly or forgotten. All employees should be trained in reading. Is constantly like this is not a condition

We were there on February 14th and had ordered a strawberry shake and it was a vanilla shake. The machine was probably broken then we asked nicely for a new one and she then snatched the milkshake out of our hands in an aggressive and emotionless manner when we got one When we got a new one, it was a real shame that McDonald's doesn't even respect its customers

Actually a fast food restaurant - However, the service is usually served at a snail's pace - it's particularly funny that you always have to wait at the intercom at the Mac Drive counter and not drive up, even though there are no people waiting in front of you - this probably affects the internal controlling, which would otherwise be messed up.

Every time the same. Naughty employees are no longer possible. The central office should intervene here

The service is always different. Sometimes you get napkins, sometimes you don't, and drinking straws or lids are also uncertain. Unusual for a fast food chain. The mouse in the entrance area is cute though.

The restaurant is NOT open 24 hours a day as shown on Google, only the McDrive is. Breakfast is only available from 7:00 a.m. Café Latte Macchiato is obviously not available either, despite it being offered. “Just regular coffee.” We pulled into this McDonalds around 5:30am. The journey was free.

Habe gestern da gegessen und muss wirklich sagen das es mir sehr gut geschmeckt hat die Bürgers u Fritten waren frisch und schön angerichtet ist auch mein Lieblingsstandort ! Gut erreichbar weil der 5er Bus davor hält und auch schöner großer Laden und ich fragte einen netten Mann glaub der war Türke hat mir bei meiner App von McDonnalds sehr gut geholfen bin da leider technisch nicht begabt!Der Türkische Mitarbeiter war stets geduldig und sehr höflich so das man sich wohlfühlte! Ja durch die App hab ich auch günstig kaufen können!Aufjedenfall komm ich da gerne wieder! Beste Filiale in Hamburg!!! Vielen lieben Dank😊 Ist auch durch Spielplatz sehr Kinderfreundliche Filiale und natürlich sind alle Mitarbeiter da sehr nett und professionel egal wo die herkommen🥰

Also der vorige der einen Menschen als „Huso“ bezeichnet, ohne überhaupt die Hintergründe zu hinterfragen, warum es zu der Zeit keinen Tischservice gab der soll besser froh sein, dass er noch kein Hausverbot von der Restaurantbelegschaft ausgesprochen bekam, denn unterbesetzt arbeitende Menschen derart zu beleidigen ist eine Frechheit und von mir hätte der einen Satz warme Ohren bekommen, wenn ich dort angestellt wäre und der mir das ins Gesicht sagt. Dennoch super Laden in dem das Personal ständig bemüht ist deinen Wünschen gerecht zu werden. Und an künftige rezensieren, bitte seid fair und beleidigt niemanden in euren Rezensionen. Mit freundlichen Grüßen!