McDonald's in Hamburg

Loud oriental music, you have the feeling you are in a shisha bar somewhere in Arabia. Disaster. The employees probably do whatever they want without thinking about the customers. Embarrassing and anything but customer-oriented.

Food is cold, tray is simply "slammed" on the table so that the cola spills. We had to go to the counter four times because something was missing. These employees are super unfriendly! And everyone who was there today.

We stopped there for a coffee on our return journey. It was a lot to do for the staff and we still got our coffee and chocolate served in cups. Excellent, we've had something like this elsewhere. Therefore full stars

Eating takes a very long time, there is no toilet pier in the toilet

Unbelievable, both the M and the DOUBLE Royal Cheese are now 2 slices of dry bread roll and (((ONE))) slice of meat, no sauce, no cheese, no salad, simply NOTHING!!! And when I came back and wanted to complain about it, the “boss” responded very rudely, she didn’t say “sorry” or “I’m sorry,” but “what do you want now?” She is just totally disrespectful and rude, I thought she was the Queen of Sheba and not just an employee. One of my worst experiences. Never again

Clean and nice staff. Otherwise everything a McDonald's has to offer.

Large McDonald's in Lokstedt, right next to a gas station. There are plenty of seats, which means you can usually find a free table. You can order via the kiosks or via the app. Table service is possible. The waiting time between ordering and serving food is sometimes a bit long for fast food. Table service may no longer be available at late hours. The ice cream/shake machine also often breaks down in the evenings. The staff is fine. The toilets are mixed; Sometimes everything is fine, but more and more often they are very dirty. This should please be changed so that the toilets are permanently in order

A bad experience every time! The burgers are so sticky and there's a blob of sauce everywhere, not even neat. I waited there for an hour for my small fries. Sometimes they mix them up because I once ordered large fries but got small ones. Such a disgusting shop, never again. This disgusting, rotten smell everywhere! The toilets are just traumatizing! The nice service can't save it at this junk shop! Even KFC with human flesh is better or BK but nd McDonald’s biggest scam! Coupons are just fake and the ambience couldn't be worse, in the middle of a major street with ugly houses on the outskirts of Hamburg. Never go there unless you want to be a dreamer!

Neat store, with fast order delivery and clean toilets. Otherwise just a standard McDonalds

Brutal McDonald's! And the advice at mc drive ariane was super competent and friendly. I had to say it because it was just intense. Never been served so kindly!

I am very disappointed and got normal nuggets instead of plant-based ones, which was absolutely disgusting as an absolute vegetarian.

McDrive took forever. Royal TS was also bigger. The taste “goes like that”. Nuggets too. Fries 🍟, the former highlight, were disgusting! Only the hot apple turnover met expectations. McD won't see me again anytime soon - after a long break. 👋🤓 ... 🤷🏼‍♂️

Edit: The last two takeout orders I ordered had individual items missing. For a few months now, you've always had to wait a long time for food. The last few times the burgers were just lukewarm

Okay for a little hunger in between. This machine order is the last shit...!!! It used to be much better!

Normal McDonald's with McDrive. Very unfriendly staff at McDrive.

Forgot the toy twice during the Happy Meal. Cold burgers. Now you have to open all the burger boxes on site to test whether the burgers are still warm and whether everything is inside like the Happy Meal.

I really recommend a very good restaurant, clean, nice, tasty

Poor service, ordering at the terminal, several orders were processed after me when I complained and wanted money back because there was no time and the employee ran away

After 6 hours of eating a MC menu and donuts, the nausea, chills, body aches and vomiting started. It was terrible. Thank you !

Unfortunately, the takeaway food was only lukewarm, even though we started eating straight away.

impudence. You walk in, huge Happy Meal Pokemon ad, you can choose Pokemon when you order. Packed some plastic trash. When asked: We don't have anything else. Then the Happy Meal shouldn't be advertised like that! This is a rip off.

It is very nice and clean but they gave us some things or the wrong ones when we ordered.

The system is known: every 6 months, virtually all prices are raised - it just makes it expensive.

Typical McDonald's Easy to reach and enough parking spaces A special feature is a kind of large winter garden, where, among other things, there is a large table where you can sit with 12 people

No Mc Flurry frozen yoghurt 😖 I am very disappointed

Despite a first unclean impression (toilet, and a bit "shabby"), the food was excellent!

I ordered a cheeseburger without pickles and ketchup and got one dripping with ketchup...

INCREDIBLY DISGUSTING AND UNPROFESSIONAL BEHAVIOR. I've picked something up on your drive FIVE TIMES now and EVERY 5 TIMES AT LEAST ONE BURGER WAS FORGOTTEN!!!!!! How can you be so stupid and backward that you can't even eat McDonalds!?!? And then I come back and say “you FORGOT MY BURGER” and you tell me “not our problem, you can lie and have already eaten” how can you be so disgusting and deceitful!!

Overall, very clean McDonald’s. The person who brought us the food was very attentive and a “complaint” about food being forgotten was dealt with promptly. Thank you for that

Unfortunately I accidentally got chicken instead of plant based nuggets. The lovely employee immediately gave me new plant based nuggets and lots of words of apology as well as fries and apple turnover 🥰🥰 really sweet!!

Very unfriendly staff especially egg. Girl with curls and glasses at the checkout

Unfortunately, mostly only lukewarm food...

There are a lot of things wrong here, toilets dirty, garbage on the floor and in the parking lot. Place order, burger cold, fries were OK. Not here anymore

Typical McDonald’s always happy!

There were incompetent ladies at work at the drive-in counter. Order was incomplete and everyone was annoyed and didn't want to help us. Were sent on with half the order. Impossible..

McDonald's in Hamburg always has the best service. The Big Mac Box is my go-to when I'm really hungry. Everything comes quickly and fresh, never too long of a wait. Highly recommended. The service is always friendly and professional.

Absolutely bad, I ordered a Royal Ts menu and got a lumpy, dried out cheeseburger and the Curlys were raw and cold ......absolutely not recommended!!! Since I was visiting Hamburg and was already on the way back home, I obviously couldn't turn around and complain about it

Oh dear... all hell broke loose here. We've never had to wait an hour for fast food. Of course everything was cold. Milkshake not available, cappuccino not possible... staff rotating without any sense or reason. Even the coffee that we usually love was undrinkable.

Twice in the box of vegetarian nuggets are chicken nuggets. I find this unacceptable! This is really fun for customers! I gave it a second chance but I will never go back to this McDonald's again. No respect.

You can't expect anything more than mediocrity at McDo at peak times.

We skipped the food. A trip to the toilet beforehand spoiled our appetite.

My order was not complete AGAIN.

There is no service, fries are cold, unsalted, but the worst thing for me is that no cash payers are allowed here

€4.99 for 6 chicken nuggets. Outrageous and therefore my last visit to McDonald's!

Hello McDonald's Restaurant Kollaustraße, I've known your restaurant for a long time and I really enjoy coming in. Also very good atmosphere n, it is possible to come to your place by car and stop by in the drive thru. All good so far. Best regards. 🇺🇲❤️

I only went to Mac Drive, but I found it very easy going and the food was delicious.

The best thing first: the coffee tastes good and is hot. But that was it. Service stressed and unfriendly. Tables dirty. In the so-called winter garden there were only students who used it as a warming hall. There was enough for a coffee, but I wouldn't eat there. I was beyond horrified by the toilets.

This McDonald's is still not particularly cozy, but the employees are usually very nice, quick and courteous

Dirty toilets, fresh food thrown away, half the order forgotten

Disgusting how the store looks from the inside

Went here to grab something for a moment

You get what you expect. If you expect a 5 star gourmet at McDonalds, you can also choose the AFD. The food is of course not the best but just like any other branch. The service is also normal, sometimes unfriendly but not particularly negative. The big negative point is that unfortunately it is often very dirty and that sometimes makes you feel a bit uncomfortable.

Stop a McDonald's restaurant. Everything OK. It feels like it takes longer to order yourself at the machine and then you wait longer than before... It still hasn't gotten any better...

Only possible via electronic order, annoying. Employees were cheeky, rude and really rude, I'd rather go to Birger King

We recently went to McDonald's and overall had a mixed experience. The food was delicious, but unfortunately the burgers were cold. What was particularly annoying was that we ordered a burger without onions, but instead there were double onions on it. Despite these errors, we ended up getting full, but there is still room for improvement when it comes to order accuracy. Dabka

I guess this is what we like about Mcdonalds. Regardless of where you go, you know it will be the same. I don't live in Germany, but if you want something quick and familiar you know this will offer it.

The juice shop is definitely very dirty :(

Ingredients and taste of food are good as you know at McDonald's, there is often a waiting time in the restaurant and drive-thru.

I'm eating here today, like everyone else, the coupons are great. The shop here today is overcrowded. The display board is broken, so not everything is going smoothly here I definitely won't come here again.

I tried the new M and have to say I liked it.

We ordered via Lieferando. The delivery took 2 hours 40 minutes. The food was also cold and the hamburgers tasted like they had been sitting there since lunchtime and had to go. No apology or anything like that. Never again

Very fast and friendly team, thank you very much

The 5* stars go to Mr. Nusrat who works for 2/3 people and despite everything always has a smile on his face. Thanks for the great service.

The shop was well stocked. But unfortunately I received the chicken nuggets instead of the vegan plant nuggets. But two sweet and sour sauces instead of one. Hmmm

Wow it was dirty. And about the toilets… well, no words! Smell was unbearable!

The waiter was kind, but the delivery was late... the tables were dirty, dirty...

Ice machine constantly out of order 01.09. 4:00 p.m

If you order a Mc Rib with extra cucumbers and extra onions, pay for it and then get an MC Rib that is completely without cucumbers and onions then you are at a loss for words

Well, it's just a McDonalds, you drive there sheepishly, eat a burger 🍔 and maybe fries 🍟, wash it all down with a soft drink and an hour later you're hungry again. But it's always the same, and this branch was well managed - at least when we visited, we go to McDonald's once a year.

The outside staircase is a disaster for people with knee problems

Great McDonalds, it looked clean, the location was easily accessible and the food was of good quality

Basically I don't know what to write about it. “Actually” I wanted to eat something and go to the toilet first. THAT was enough for me and I quickly left the store. It's a mystery to me that the health department doesn't intervene in something like this. I'll save the description of the smell here.

Check your orders! This is the third time I have received the wrong order. Unfortunately, I only noticed it every time I got home. It is particularly annoying when the order you receive costs €5 less than the one you paid for. This shouldn't happen if just 3 customers place their orders.

It's just a McDonald's. Unfortunately, when we visited it was a bit too dirty

7/31/24 At night...staff would rather listen to Eminem loudly than serve at the table.. A pity.

Got there at 12 at night, no car in line but still waited 30 minutes because no one wanted to work Then the ice cream machine stopped...

The night after the first Taylor Swift concert in Hamburg. Four employees of the branch held the fort as tons of people invaded the restaurant after the concert. Waiting times of up to 45 minutes in some cases, but there is no sign of resignation in the eyes of the employees. Nobody will go home with an empty stomach here. Thanks to the great team for somehow keeping track in all the chaos. You deserve a bonus for this shift! You rocked.

I had to wait 50 minutes for food

Very long waiting time at the drive in, the service was completely overloaded and unfriendly. Burgers were really poorly packaged. Then I was told that they closed at 2 a.m. but we were able to order something from the mcdrive and there is never ice cream or a milkshake at night. We were there at 4 a.m :20 there and other times we were there at different times there was never ice cream or milkshake at night

The toilet is so dirty and stinks like hell!! Ugh, shame on you!!! You can imagine what it might look like in the kitchen. Never again!!!

Was delicious, food was brought to the table, air conditioned!

A McDonalds can be reached via stairs. I've never experienced anything like that before :) The drive also has a surprisingly unusual route. All in all good.

Dirty windows, tables, toilets and very poor service. Garbage piles up to the ceiling. We actually wanted to eat there but the waitress gave each customer a bag and only gave out a tablet when asked. Most of the order was cold and half of it was forgotten!!! Never again. If you don't want to get something, please don't go there!!

Peeed all over the men's and women's toilets. Not everything was correct when ordering.

Slowest ‘fast’ food restaurant I’ve ever been to

Dirty and unkempt shop! I couldn't find anything wrong with the food, but the hygienic conditions in the restaurant and on the terrace are questionable. The door panes are full of fingerprints and almost milky. The overall impression of the store is really not good!

The mcdonalds has the sign of 24h on saturday and when we arrived it was closed.

You can really forget about toys and ice cream for your child

I could only eat chips and apples because I'm on a gluten-free diet. Ok, ice cream would have been possible, but it was too cold for me. Typical McDonald's branch, toilets freely accessible.

Waited more than 15 minutes for the food even though it was only an mc Smart menu, which was absolutely not recommended and then everything was cold and the tables hadn't been wiped

In my opinion the best McDonald's in Hamburg.

The food is always cold (at Mcdrive), employees are rude because they don't want to do this work and it shows. The toilet is very dirty, without soap and paper. actually 0 stars and never again.🤮

It doesn't work at all! The employees were unfriendly and don't speak German! They took my receipt! They said the curly fries take 2 minutes we only waited 15 minutes for the curly fries! We waited there for a total of half an hour! The McFlurry's cherry sauce comes from a bag with chunks of fat! Don't go!!!

Food: basically as usual. Fast calories in the usual quality. Service: I can actually only rate the person who brought the food to the table since we ordered on the screen. The 2 seconds of contact with the man was: nice Ambience: Tables not wiped, garbage and leftover food on the tables, under the tables and by the overfilled tray cart. However, the customers during our visit were not behaving well and simply left their rubbish on the tables. I feel sorry for the staff again.

My order was forgotten. Staff completely overwhelmed and disorganized. I waited a total of 30 minutes. The only positive point is that it is located on the main road. That's probably why customers.

I just picked up a menu at Mäckes n Menu, well what does picked up mean? I'm still standing here in front of the payment window because nothing is moving forward. We don't need to discuss the food. Nothing special, too expensive, but unfortunately sometimes cool. But that's not what I'm concerned about right now. The hammer was at the drive checkout. No hello or welcome, nothing. She only mentioned the price. The young woman didn't even look at me. Even when she held out the EC Cash machine to me, she only had her smartphone in her fingers and was constantly writing. Now some might think......cool, capable of multitasking. It just annoys me. I'm full for the rest of the day. But not from the food, but from such poor service. THANKS for nothing.

He treated us stupidly and threw our bong on the floor

Food cold, people coughing and sneezing without covering faces. Not the nicest place to eat.?I don’t recall the last time I had a very hot and warm meal from a McDonalds. 🥲

Garbage garbage garbage you can't eat it it's dirty

The slowest McDonald's in Germany, staff shows an indifference, unbelievable!