McDonald's in Hamburg

A McDonald's with a classic offering. The atmosphere is not cozy and the restaurant was very cold in winter.

Employees tried hard, but were very poorly organized. Every guest had to wait at least half an hour for their food. We got our food after 45 minutes. Order sheets were mixed up at times... Many ordered items were forgotten and therefore had to be handed over to the complaining guests from time to time.

None of the control terminals worked and no order could be completed. If you don't want to earn anything... never go to this store again - and it's only just reopened

It's getting more and more chaotic, but it's more because maybe there's no longer a tray that can be put down. The staff is friendly even in stressful situations. However, one point needs urgent and continuous improvement. Use the system with the pickup numbers. Unfortunately, I had to witness a deaf guest ordering food at the terminal and then waiting the whole time for his number to be shown on the display. In fact, you only announced the number acoustically. By the time we noticed, the food had long since become lukewarm. I always take my food to go and always find that numbers don't appear on the screen. Dear McDonald's team, think about the fact that this system is also an important help for some people. So use it too!!! The information display is no longer in use at all. So it's gotten even worse. I really don't think it's nice. Today I had to wait almost an hour, and not just me, for the order.

Typical McDonald's for some time now in a new style with ordering kiosks and table service. The McCafe has since been dismantled. The last time we visited, the toilets were completely filthy. Even though table service was ordered using the app, nothing came. When asked, the only reply was “I’m alone here”. No apology, nothing. The monitor that displays the finished orders was also broken. Things are getting worse at the moment.

I have never experienced such a poorly organized McDonald's. We had to wait over half an hour for our order because it was forgotten and then had to be redone.

The staff doesn't speak German. No payment receipt came from the order machine. The atmosphere is a disaster. It was stressful, loud and scary.

Unfortunately, the entire food was cold, even though the store was well stocked. Staff quite stressed. The store was very dirty everywhere, including the toilets and dish carts.

The store is always full. You don't need to expect friendliness from the employees.

McDonald's, like all other restaurants!!!

If you have the time and desire to put your feet up, this is the place for you. We were here on a Saturday, the guests were standing in the cash register area as if something was being given for free. No display board for the numbers. The staff is mercilessly overwhelmed, and table service is probably only available for VIP customers.

Haven't been to McDonald's in a long time! It was also the last time! I ordered an MC menu and waited and watched the food being prepared! Nobody wears gloves, nobody wears a hat, an employee packs up two garbage bags in the kitchen, comes back, doesn't wash his hands and uses the same hands to put cheese on burgers! Sorry, there are really good alternatives, it doesn't work that way! Sorry but you have to expect that in every restaurant!

The citizen and the fries were still warm

Waited over half an hour for the food and not even an apology

The new ketchup you're using is an imposition, where's that from Heinz?

Food was better than other branches I've been to lately. Everything was freshly prepared and delicious.

A few months ago the food was really good and always hot, but now that has really deteriorated and the cleanliness has become extremely dirty. This was a thousand times better a few months ago.

Nice McDonald's with nice staff

McChicken & Chicken McNuggets with sweet and sour sauce 👍

Worst McDonalds ever. Waited for 35 minutes until our food came. There also was an annoying beep noise all the time. And the tables were not clean.

50 minutes of waiting time for bad food, that's what I call fast food

Unfortunately, the toilets were so dirty that we decided not to eat in this McDonald's

Very long waiting time. Toilets not clean (business card of a restaurant). Eat lukewarm. “Playground” extremely dangerous for small children. The lady for table service was very nice and attentive!!!

Unclean, too long queues, staff too slow, too loud

Meckes Eidelstedt totally overcrowded today, long waiting time of 20 minutes for a few nuggets to go

The screen has not worked for more than six months!!! Please fix it, as it causes discomfort to visitors. I am sure it is not difficult to do.

With luck you get it, I was unlucky.

In my opinion it has nothing to do with fast food - the reward is related to fast! After ordering at the take-away terminal, I had to wait 30 minutes for my food, which is absurd! It was only 3 x fries, a cola and 3 cheeseburgers! And there were 11 people behind the counter!

Copoun doesn't work and employees are unfriendly

1. The food distribution took almost 20 minutes, which was catastrophic given that there were hardly any customers there. 2. Staff standing behind the counter looking absolutely awkward and not getting the orders right. 3. The screen that is for the customer to see what their order is is ignored by the staff and the numbers shown are simply pressed and you have no overview of your order apart from the indistinct exclamation from the lady at the front. 08/23/24 around 8 p.m. probably shortly before shift change, absolute disaster staff.

Food was good, but the toilets and the cleanliness of the dining room were subpar. Leftover food everywhere on the floor, overcrowded delivery stations and hardly a table without traces of ketchup...then we ate in the car...that's just not possible

Some things were forgotten when ordering and the coffee was cold 😒

I've never had Mc Crispy as delicious as here! The nuggets are fresh, as are the fries. Staff very nice! Thank you!

Very strange waiting concept. You should wait at the front by the camera and only drive through when they say so. Then pay immediately and move on straight away... why all the hustle and bustle?? It's been like this for months... It's annoying!

was disappointed: 2 chili cheese and the second only had the dry roll in it... for €7.69

Clean, friendly + helpful, gladly again :)

We have never eaten such bad McDonalds products. In addition, the toilets/toilet rooms have definitely NOT been cleaned for a long time.

Ordered 3 times, something was always missing or wrong. Not recommended to have something delivered

A complete mess. We waited for the order for 20 minutes and he was waiting for us at the checkout

Not clean, and hardly any German-speaking staff, which isn't possible 🤔 the ​​staff doesn't understand you and doesn't know what you want from them when you complain. Not nice here.

Staff very rude to customers.The guy at the checkout with the beard was rude. I think he was responsible.

Food and staff OK, toilets and tables dirty.

Staff extremely lazy - were referred to ordering machines "Please go over to the machines, we can see everything, we don't feel like it". Said and done. The displays were broken or the printer was not working. Toilets were dirtier than on a highway after 3 months of not being cleaned. Absolute disaster.

I was there and the burger was completely moldy, everything was missing except the drink and the fries and there were only 15 chicken nuggets in the 20 chicken nuggets box. I was there five times and always had the same experience.

They forgot 6 pieces of sauce at my place, which is very annoying. You can't eat the food without sauce. They keep forgetting things and I don't notice until I get home. This is all a real shame. 6 x chilli sauce was simply not given.

Very dirty and rude They gave me the wrong ice cream I went to the front in a very friendly manner and asked for the ice cream that I had ordered. She said very cheekily "no, you ordered that yourself, that's your fault" then said ok, whatever

Typical Mcdonald. However, the McCafé is a joke. There is a 50cm wide counter with muffins and dounats. There is coffee but no lactose-free milk, no chai or anything like that. Very slimmed down. The food on site is ok. Toilets, as is often the case Moderately clean. But it's a pretty cool playground, with a small climbing wall and a slide that isn't broken.

clean and cozy with nice staff and lots of parking spaces

You absolutely cannot stay outside. Why is smoking allowed outside when there is a children's play area? Customers absolutely inconsiderate. You can definitely get food with cigarette smoke there.

Unfortunately, some fries were still raw and others were slightly fried. Since we were very hungry, we only kept a couple left to show so that the staff would pay more attention to the next customer. Unfortunately, the employee was less friendly to my son when he presented the raw fries to the employee.

Spontaneously ordered while on the go. Arrived, first queue up to the door. But also a small anteroom where the 2 terminals are located. Waiting area crowded due to the size of the store. Employees tried to be friendly. Waiting time for me was about 20 minutes 😩 but the store was really overcrowded and of course the beautiful weather was the reason for this.

Behind the counter area were many hard-working (mostly female) employees with presumably a southern immigrant background. They were extremely nice and polite. The shift manager (male, also with a migrant background) treated the employees very roughly. In my opinion, his facial expressions and gestures towards his employees were also unacceptable.

Absolutely appalling experience. There was a wait of about 20 minutes for the food to be served, some items were missing, vanilla instead of strawberry shake, complaints were absolutely ignored, errors in the system, unwilling and toxic staff...

I've been here several times and so far I've never been disappointed. I never actually had to wait, but I was also rarely there at typical meal times. Since it is a bit out of the way, there will probably never be a line that is too long. There is definitely enough parking space.

Food is like everywhere else at Mac Donalds. What I'm upset about is the men's toilet, whoever designed it must be a skinny man. To go to the toilet I almost have to climb into the toilet because the door opens into the toilet. Honestly, it's not possible now

Got the wrong food and it was cold. The staff was unfriendly and didn't understand me very well.

You have to like the new look and the ambience... Otherwise great table service, everything fresh and even a wet wipe for the McRib 😉👍🏼

Anyone who knows McD will not be disappointed here.

We were there on Saturday. It wasn't that busy at all. Still, it was super dirty and the waitress who was supposed to do table service just put the food on an empty table because she didn't even look for ours. Underground

The “nice” lady laughed in my face when I complained that I had waited 15 minutes for my food and then my order wasn’t even ready. Completely incompetent staff who hardly speak German or English.

Super friendly staff. Really exemplary

Well-hidden McDonalds but well attended. I'm honest, unfortunately I can't understand the service was unfriendly, slow and only half understood it could be better at McDonalds 👍🏻

This Mäggers on Hörgensweg, in the Gewerbehof in Hamburg, has CONTINUED TO BE THE PUREEST HOUSE STABLE OVER SEVERAL SPORADIC VISITS!!!! The social housing residents there and the half-strong BMW/Audi tuning pumpers on the corner are certainly also responsible for the fact that the entire parking lot is full of garbage because you are simply too lazy or feel too cool to clear away the garbage and leave everything in the parking lot where you stood leaves. However, the fact that many tables have all sorts of things stuck to the edge under the surface - many bench surfaces are now repeatedly covered in sauces - and worst of all - you come out of the toilets with dirtier fingers freshly washed as you get in because toilet paper and towels are soggy everywhere and Lying on the toilet bowl across the floors, urinals and even in the sink because other guests behave like pigs is just DISGUSTING! Service was ok. O. Missing food was provided later. Unfortunately, the burgers and fries were brought directly to the table only lukewarm and the interior was moderately busy - we won't be going there again for the time being. BAH 🤮. The operator should take urgent action here and, given the volume of traffic/orders there, employ at least one professional cleaner for the restaurant and the parking lot during the peak period from midday to evening. And provide significantly more large folding trash cans in the parking area. Otherwise, the next wrong guest will probably get the health department(!). After all, the store would have to be a small goldmine economically (!) just because of its location right at the junction between the B4, A23 and A7. As a result of the littering, other guests shouldn't be surprised by cheeky seagulls and, as a result, scratched car paint. There is food on the street 👍. A pity. A family of four ate here this Sunday afternoon around 4-5 p.m. for around €50.

Good, friendly service doesn't seem to be very important here... Were there on the night of May 26th. around 1 a.m. there... Unfortunately there are no name tags otherwise you could address the young lady in the yellow shirt personally. The simplest things when ordering were simply overlooked and when we pointed them out, the lady became unfriendly, disinterested and snotty. The next time she asked for a few extra napkins, she simply turned around and ignored the request. Young lady, if you don't enjoy your job and you don't know what good service means, you should stay at home and leave your job to the people who would enjoy doing this job and would be grateful for it! If anyone in charge reads this and is interested, they should really have a serious word with the young lady! Thank you!

Hello team from McDonalds Eidelstedt, sweet McDonalds with very nice guests, we had a lot of fun. LG

Had to wait 35 minutes for my order.

It's not bad, but it's not too clean either

1 hour waiting time for 3 citizens you tore us apart

Waited 1 hour for 6 chicken nuggets and they were cold💀 Nuggets in you sikerim

Dirty restaurant, the toilets are extremely dirty, worse than a train station toilet, apparently there is no one here to clean. Service that can only communicate in English is also a no-go, not everyone understands it, and when asked, the service doesn't understand anything

McDrive. Very long waiting time, but there was a lot going on. Food was ok. Staff friendly.

Not clean. Dirty tables and not a table was wiped down voluntarily in half an hour. Barely melt the cheese on the cheeseburger.

Burger not warm. Fries were almost cold and tasted like a piece of cardboard. From my side, no recommendation

I was there today with my children. We ate outside and the kids played on the playground. I think it's a shame that guests and employees come out here and smoke in the playground. In addition, there were no tray return carts outside and no one came out to wipe the tables or inquire about cleanliness during our 45 minute stay.

Unfortunately expensive, but you'll still go back :)

The store was pretty busy. Nevertheless, the employees did their best and things progressed quickly. The fries were warm and crispy. The burgers were warm and freshly made. The audience is 'special' Was completely satisfied.

I ask myself, who puts a burger sideways in the bag?? 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

Closed, although open according to opening times. Very annoying if you leave specifically for this.

Toilets stank & there was no paper. Food was very old chicken not crispy at all but the service was nice

Actually it's okay, but an item was forgotten during my last drive-thru order, which I only noticed when I got home. That was very annoying. Therefore, always check orders for completeness.

Delicious food, but as with most McDonalds, it was very dirty

Phew - guys, what do you expect from the store. Of course it's not sparkling clean; If you look at some of the guests, you'll know why. It's definitely enough for a stopover on the way to the North Sea. I think the employees are doing their best. If you want healthy, locally grown food, this is definitely the wrong place for you.

Annoyed employees. Mentality: Now hungry guests are coming. We'll let them wait for now. In my opinion, customer orientation looks different! Needs improvement! ABSOLUTELY NOT GOOD, CORROUS! BRANCH 666 should make improvements immediately!

Good as always, we've been there countless times. 50% of the checkout employees are probably constantly being trained. But okay, we help each other. Things only look really bleak when it comes to the language skills of the employees. They neither understand me nor can I understand them. I find the order screens annoying because everything is so much slower

Long waiting time despite ordering Burger limp fries cold

Food okay Preparation relatively quick Uncomfortably crowded

We ordered food at the drive-thru counter. It was freezing cold, half of it was missing, €33 and the waiting time at the drive-thru was just 25 minutes. That was our last time!

How can two burgers take over 15 minutes? I can also go out to eat in a restaurant…big rubbish

Well, McDonald's. A little loud, a little smooth, intense smell.

It was super crowded and half of our order was forgotten. The toilets were dirty and there was no paper, all in all it wasn't great.

Everything average, nothing special. I think MC Germany should go abroad and look at the Mces there.

The Mc-Doof is a hotspot for all fast food enthusiasts, like me, but after the Hamburger Royal Cheese TS menu I went bald, as can be seen in the picture. Nevertheless, there was a service like no other Mcd near me, which is why the 5/5 stars. The ambience with the ASMR fryer looks very inviting, but the seagulls penetrated me and stole my curly fries.

Clearly showing its age. Seems old and loveless. Greasy apple turnover. Toilets freely accessible.

Essen okay. Schmutzige Toiletten.

Sehr schmutzig!!!! Aber schnell.

Bremsen da öfters. Haben Nix zu meckern. Wraps , Burger, Pizzataschen waren warm und gut.

Am Terminal bestellt. An der Kasse bar bezahlt. Den Kaffee hat er gleich gedrückt. Bürger kamen 15 min später. Habe dann alles bekommen. Also kalten Kaffee. Hut ab Leute

Lieblos, kalt, einfach nur Schwach!

Der Stamm MC Donalds. Direkt an der A7 mit vielen Parkmöglichkeiten und seit neuestem auch mit eLadesäule. Die Kleinkinder Spielecke ist etwas mau und die WCs sind 3/5 aber immer noch okay. Auch wenn es voll ist behalten die Mitarbeiter den überblick

War ganz ok das Personal ist sehr unfreundlich und die Bürger papich