McDonald's in Goslar

Toilets totally dirty and disgusting

Stood at McDrive for 30 minutes and didn't receive the order

Waited over 35 minutes for his order. Coffee had been on the counter for 10 minutes. Restaurant is almost empty. Tables are not cleared or wiped down. That doesn't work at all.

This is one of the worst orders I've had from Mces in a long time! The burgers were thrown into the box and they fell apart. My friend's chicken burger wasn't edible at all, it broke into a thousand pieces in the package. The fries were so soggy as if they had been taken out too early. And the chicken nuggets weren't crispy either. Then they wanted to bring 2 x burgers later. Where only 10 minutes after asking again was there a response and the burger still wasn't at the table. It wasn't full either, which might explain the delays. I was really very disappointed. The only plus point, it was clean! We won't go there again!!!

We were here a few weeks ago and since I knew the branch it was our go-to place for a break. The paths were clean and everything in the restaurant was clean and tidy. The staff was very friendly and the tables and chairs were also cleaned. We were served quickly and the missing item was brought to the table politely and quickly. Free WiFi invites you to linger because you can check your emails in peace

Food doesn't know Service just says they need more training, they're on duty at 2:36 p.m Ambience well toilet and food wheelchair no place for tray Toilets are very very dirty, it feels like a train station There is staff there but hygiene is 0 toilets 🚽 Latte is missing coffee and chat Latte was only milk taste again, never go there when I'm visiting friends, I'm almost 220km away

We ordered Big Tasty without onions and bacon, in the end they sent us with onions and bacon

Bad service. I have a stomach ache because of the Hartz4 burger. Dirty tables. My charging cable was stolen. Toilets all full of shit. Simply load Hartz4 (Update: Nothing has changed. Toilets have been taken apart, scales were discovered in my burger and employees are playing Minecraft while my order is lukewarm in the drawer)

This time the food was great. Nothing was missing either. And it happened relatively quickly. The tables were clean.

Here you are processed like you are on an assembly line. Sometimes very unfriendly. The toilets are dirty...

The toilets were underground. There was leftover food stuck everywhere on the tables, and the same thing down below! The disposal container was completely full. Cleanliness leaves a lot to be desired.

Dirty branch. No cleanliness. No service. Just bad.

This Hartz has 4 employees and the food isn't what we ordered, and when we pointed out that we were missing something, the guy chatted to us and said "look inside if something is missing and not outside" and we have now paid unnecessary money to the guy must be terminated!

I wanted to redeem a few coupons quickly yesterday. The lady at reception told me that they were no longer valid: ...until January 19th, but no longer valid on January 19th? 🤔 Then all the “offers” were already sold out! I asked and I could have gotten everything individually! 🤔 ...and finally, if I should order via the app, there would be offers. 🤔 Then I went and invested my money somewhere else! It was cheaper, more expensive and certainly healthier too!

The food today, January 18, 2025, met expectations. Preparation took about 5 minutes in a half-filled shop. It was correspondingly warm and the ice cream also had a good consistency. Unfortunately the pickup screen didn't work. We were called but didn't hear it because of the loud music. However, the greatest potential is cleanliness. The floor was full of receipts and leftover food and hardly a table had been wiped down. In the meantime, an employee was walking around with cleaning supplies, but seemed uncoordinated. Employees seemed friendly and motivated. To solve the problems, I would either appoint a person who is responsible for the cleanliness on site or a suitable solution in which the condition of the restaurant is systematically checked every x minutes. McDonalds will certainly have a standard for this, which now just needs to be adhered to. I think it is important that employees are also aware that this aspect is important to customers. If employee misconduct is the cause, as a customer I would rather have a clean restaurant and perhaps wait longer for my burger. Good luck with the implementation!

It's just McDonald's, it was good

Normal McDonalds, which we visited on site during our loading break. Everything worked, except for the monitor that showed whose order was now ready for pickup. I have experienced friendlier employees at McDonalds.

I probably had the worst experience in these McDonald's. Never in my life have I experienced anything like that at MC. Food is put into another car and taken back and then on to the next one. I don't know if that's allowed to be like that because who can tell me that the person in front of me has clean hands and so on. In addition, of course, there were completely the wrong things in our bags and when I asked if he was serious about giving me the food that the person in front had given back. He laughs and thinks I'm kidding, wow. So change Goslar MC personnel and avoid them until then.

The waiting time in mc Drive is really unreasonable. Even though there were only 2 cars in front of us, we stood in Mc Drive for 35 minutes (!!!). Disgusting!!!!

12/29 5:55 p.m The store was totally filthy. Ordered food at 5:13 p.m. and miraculously it arrived at 5:40 p.m. Furniture: Not enough chairs, 2 chairs broken. Stool very uncomfortable! Sharp edges. 19 men in service, but no one cared about cleanliness or order. Never here again!!

Pigsty! Staff has lost their calm...

Einfach furchtbar. Für Kaffee eine halbe Stunde warten. Weil irgendwie waren alle komplett überfordert...................................

Actually it's all good, but if you get meat-based nuggets instead of plant-based nuggets, it's unfortunately a knockout. Criterion. Unfortunately, you only notice this when you get home.

On December 23rd at 5:30 p.m. dirty shop again Products were ok The branch wasn't very busy, but none of the many employees felt responsible

After waiting 5 minutes in the drive-thru, I left without being able to order anything. Approximately 12:30 p.m

I've already experienced a lot, but today this surpasses everything. We ordered at the terminal and paid at the checkout. We waited 5 minutes there alone. Ok, we were just a bit busy. But the employee didn't say good evening , nor the price said. Not to mention that the change was actually given out... Well We ordered at 10:24 p.m. and got our food at 10:51 p.m. She had already packed the entire meal and then put the fries in the deep fryer because we ordered without salt. The food was at the counter the whole time and not in the warmer. Accordingly, it was lukewarm when we were handed over and of course almost cold by the time we got home for about 2 km. I don't understand how you can work with 3 people on a Friday evening... I know times when there were more and the food was ready quickly... Because for a fast food restaurant 30 minutes for 3 burgers, 1x fries + nuggets is really too long. And we weren't the only ones who were pretty annoyed and had to wait so long The women's toilets weren't exactly clean either, there was toilet paper everywhere on the floor

There were only three staff on a Friday evening and totally overwhelmed, waiting more than half an hour for the food and then getting cold food. I remember the store better when I moved to Goslar 8 years ago. Never this store again

Here the term fast food takes on a whole new meaning! At first it took 5 minutes before I was allowed to pay! Then it took 31 minutes for me to get my food. The BigMac had been created ages ago and was therefore cold, the RoyalTS lukewarm... Never go to this store again!

Ajajjaja pamedore from your own hard ones doesn't exist. Sauces on burgers are also in short supply. If you're hungry you can make your own burger with the leftovers left on the floor.

Coffee rating: this McDonald's served coffee from a fully automatic machine, but it could also be that I was given dishwashing liquid. Staff super nice.

The food and cleanliness were surprisingly great. Perfect in terms of taste and freshness. Cleanliness was a top priority on this day. There is a deduction for the toilets, but I think that's a problem in every branch. I've experienced this branch differently.

The branch is just disgusting, sorry.

As you know, the food is good when you order it fresh. Otherwise, you can also catch a burger that has been sitting on the hot plate for a while. The sanitary facilities are semi clean.

Unsere Bestellung wurde zuerst vertauscht. Kann ja mal vorkommen.. dieses vertauschte Gericht wurde dann jedoch anderen Personen serviert. Geht gar nicht. Hätte das Essen ja schon angefasst haben können. Nicht dass dies genug gewesen wäre, wurde unsere Bestellung nicht richtig abgearbeitet, extrawünsche bei burgern nicht beachtet. Und das Personal, welches mit der Bestellung anscheinend überfordert war, war dann noch recht unfreundlich. Deutschkenntnisse sollten wenigstens vorhanden sein, damit das Personal einen ansatzweise versteht. Pommes, sowie burger waren kalt!

Very long waiting time at the drive in. 30 minutes is simply too long. Otherwise everything is good

The employees are friendly. We had chosen to collect ourselves, but the food was brought to the table with a smile. There is still room for improvement when it comes to cleanliness. The seats and tables were covered in crumbs and smeared. I cleaned it up first with some napkins. (But I've never experienced anything different in any MCD) The nuggets were fresh and hot, the burgers had plenty of sauce - not as dry as others - but unfortunately they were only lukewarm.

Incompetent staff, monitors for pickup have not been working for at least 6 months, yet they are not ready to bring the order to the table. Food is incomplete or cold.

A pure garbage shop! The wrong food 4 times in a row Milkshake without taste Food was warmed up

An adventure mountain for anyone who is still fit, it was fun again.

We had dinner there yesterday. The floor was littered with chips in every corner. There was paper everywhere on the floor. The staff wasn't able to clean it up. The tables were all dirty, even the chairs were unsightly. The food was also terrible. Lukewarm, fries not really seasoned and limp. You had to look for sauce, the burgers were more of a kit. And to add to the negativity, there was a rat bait box right next to the children's play area. That was definitely the last time we went to McDonalds.

Unfortunately the standard of cleanliness at the tables is low and the toilets are partly dirty, so unfortunately not a recommendation. However, you could easily charge electricity in front of it.

Fast food redefined! With around 10 people in the store, it takes almost an hour to complete an order (which has unfortunately already been paid for) is quite an art. It's nice that aggression training is also included, as you can't communicate properly with the staff in either German or English. The orders themselves also confuse them or fail to pack the ordered goods. The discussion was correspondingly nice when I actually wanted the food I had ordered. If you even feel the urge to use the local toilets during the hour of waiting, your appetite will be immediately diminished by the catastrophic conditions there. I don't know why there aren't at least three serious physical injuries caused by angry customers every day, but it would certainly be understandable.

What do you actually do with the food you forget to pack?

I have a migration background myself... But what is too much is too much. It's almost no longer possible to communicate in German at McDonald's... just a shame

Rarely have I seen such overwhelmed staff. Overflowing garbage containers. No numbers available for table service and I'll spare you a photo of the sanitary facilities

This McD has been known since the 90s. But he has never been as dirty as he has recently. Very unfortunate The toilets, sinks, tables, floors disgusting. However, if you wish, the table will be wiped down for you. One hopes for improvement.

Ice cream machine, broken as always 😉

Food mainly cold, all tables dirty, toilet unusable and food not tasty

We were warmly welcomed and treated by the staff. The food is like everywhere else, unfortunately my BigMac's were well topped, but McDonald's is always economical with the sauce. Unfortunately, the ambience is now the same almost everywhere. But since we were just passing through and were there spontaneously because we wanted to eat something, it didn't matter to us.

Everything was fine, the staff was very friendly and the burgers were fresh and tasty! Update, 9/16/24: Order was processed quickly. Food was delicious, everything was great! 👍🏻

We ordered, the journey took less than 5 minutes, but the ice cream still arrived completely melted, the order was completely incorrect and after a very unfriendly conversation with an employee we were blamed. very unfriendly staff, no accomodation and no attention was paid to allergies

The McDonald's in Goslar has repeatedly failed, which means customer satisfaction. A reward is offered in the app and this cannot be offset in the system according to the conditions. Funnily enough, another colleague did this by hand and was able to do it, but the shift manager on duty made no effort to do it that day.

Food is becoming less and more expensive. You should pay attention to cleanliness and hire staff who understand German.

Toilets today are catastrophically dirty!!!

Everything is great, just as it should be.

Standard McD 🙂 A minor inconvenience is that not a single McD in GS has been working with information displays with orders for a long time. Krapet complicates the work of the operator and reduces the comfort for customers. The toilets are clean 👍🏻

One star is actually too many. The store is just dirty. You can no longer use the toilets... And instead of busying yourself behind the counter with your cell phone, you could perhaps wipe down the tables or remove the fries from the floor.

Unfortunately, the return vans were all really full. There were 3 employees on duty and it wasn't busy

It's a good McDonald's as you know it.

In my opinion, something should be done here. The crew works hard and does what they can. Hats off to the team. However, the crew seems chronically understaffed. Waiting times are often 6-10 minutes. Only in 1 out of 8 cases will you have your ordered menu within 4 minutes or less. The entire kitchen floor is full of food - which is simply due to the hustle and bustle of the crew. NONE of the 5 monitors that display offers and completed orders stopped working today. Three were completely off, the rest had content that was not recognizable across the board and, above all, was not synchronized. The cleanliness in the dining room only gets one star out of 5. My orders here are always complete and in good condition/well prepared. Food top - customer experience flop. Nevertheless, you can eat here. The McDonald's standard is not quite met, at least not what I imagine it to be. It's not that bad that you have to have it. But I would prefer to come more often if we take countermeasures and fix the deficiencies.

There were few people, the order was issued quickly and it was very tasty. Small, but cozy and comfortable McDonald's. We'll stop by again.

It's not possible to order food in the drive during the day or evening, hardly any German-speaking staff, no friendliness and you wait more than half an hour for the food and then some of it gets cold. Never again!

Maybe you should hire a plumber to repair the men's room faucet. At the same time, a cleaning company should be hired to clean the premises. Really great...I think it's really crazy when the food sticks to the table.

Dear Barbara, as a former shift leader, I am now shocked. I'm a guest right now, the store is open until 1 a.m. Shortly after midnight only takeaway food is offered?! (As a guest and former worker, I don't understand, this didn't exist 15 years ago). Well, I eat my food on the terrace, as does a family with a child. It's 12:15 a.m. and the outside lights are turned off, we're all sitting in the dark... (Please what?) The family is now eating their food with their cell phone flashlights on. How little respect can you have for your guests? It gets more bitter with every visit. Best regards Former shift leader 2007-2009

Very crowded and overwhelmed. The food was cold

McD food as we know it. With a shop with completely clueless staff and dirty and worn

I was really negatively surprised, I've never experienced anything like this at a McDonald's. You could re-shoe the employees' soles while they walked. I waited 20 minutes for the food and then it wasn't even complete. The nuggets were soaked in oil and the mc chicken bun had a bit of a chewing gum feel to it when I chewed it. I'm very sorry for the review, maybe it was just a bad day.

Fast food is simply ignored here... employees don't do anything for 20 minutes and we wait like idiots for our food.

I've never been to such a dirty McDonald's. The tables were so dirty with all the grease and ketchup leftovers on the tables. The floor was littered with chips 🍟 and leftover cucumbers from the 🍔 just bad. The return cart was simply overcrowded... and the staff was simply overwhelmed. Don't even get me started on the wait to get his food, I just feel sad.

Unfortunately, no one felt responsible for cleaning the tables and sanitary facilities.

The McDonald's is well organized by the staff during the week and the food is usually ready quickly and is therefore good. On weekends and especially in the evenings/nights there are often not enough employees on site and it therefore takes significantly longer and the quality was sometimes not "perfect", but the branch management is nice and helps with problems.

This McDonalds is a filth!!! Toilets dirty disgusting no toilet paper. Tables are not wiped down and trash cans are not taught. But these problems have probably been going on for years as I've read the reviews. 😖

Faucet broken, lamps above the tables dirty, partly broken. The music was so loud that you couldn't understand what you were saying; it would only be turned down when the staff asked. Never experienced anything like this at McDonald, Not recommendable. Sorry

Underground...waited 25 minutes for the food. Everything is dirty. No toilet paper in the toilet. Staff completely annoyed and no one speaks German! Never again!!!!

The employees seem to be very relaxed and have lost their calm... It wasn't full - but I still had to wait 25 minutes for two lattes, a cookie and an apple turnover. It took 15 minutes to even start putting the cups under the coffee machine... Meanwhile, other employees relaxed, in slow motion, and unloaded the dishes from the dishwasher behind the MC Café counter and put them away. When the full coffee cups were still under the coffee machine after 20 minutes, I kindly but emphatically pointed out how long I had been waiting for my mini order. Then suddenly things went very quickly. But since it was getting busier in the meantime, I also saw the annoyance on the faces of the other guests about the staff's pace. Sorry, but this has nothing to do with fast food anymore... Especially not when there are children, who are naturally more impatient and don't get the food they want.

Unfriendly service, 45 minutes waiting time and there wasn't much going on. Tray carts overflowing with trash.

Music way too loud. Orders take forever. Table service is hardly offered anymore.

Once again, poor service, 2 hours of waiting for an order via Lieferando, when you asked by phone whether you had forgotten the order, a sloppy answer, there was only one driver available and it just took a long time. The simplest solution is to close the shit shop or hire sensible staff.

The worst McDonald's I've ever been to... after 30 minutes of waiting I still didn't get any food... when I asked, the food was made... not a word of apology - you were simply forgotten... staff unfriendly and slow - even though 6!!! The man at the counter didn't move forward... no one sees me in the store anymore... absolutely not recommended ☹️

Food okay, toilets are a complete disaster. Toilet seat loose, soap dispenser empty, additional empty soap bottle included. Parking lot extremely disorganized. Apparently nobody works on the environment here.

Best breakfast in a long time. Rude and ignorant - then “Order at the terminal.” Guests’ dogs were treated very well 😏

Extremely slow and disorganized

Yesterday we ordered and paid for two ice creams and a burger at the terminal. There weren't many guests on site at that time. Nevertheless, we had to wait over 20 minutes. The lady behind the counter took her time, you could tell her listlessness in every second. Instead of supporting this colleague at the front, another lady was wandering back and forth without really doing anything and, to top it off, she stayed in the doorway at the back of the kitchen to chat with her colleagues. That was really impossible, we won't be coming back.

Unfortunately it can only be ordered via vending machines

Not exactly one of the most inviting representatives of his species. Unfortunately there was also a mistake made in my order which I only noticed later (instead of the double Bigmäc the normal one) the fries could also do with being a little shortened🤷‍♂️ But it was also in a much worse category, which is why it was middle class in the MC comparison.

Personally, I don't think much of McDonalds.

Unfortunately, by far the worst McDonald's I've ever been to. We waited an extremely long time for breakfast. Longer waiting times for breakfast are normal, as it is only made to order, which is totally fine. However, it is not okay that the waiting time is so long that the burgers arrive at the table almost cold. The restaurant was almost empty. The burgers are supposed to be standardized, but there was so little bacon on the almost cold McMuffin Bacon & Egg that you almost overlooked it. The cheeseburger we ordered sat under the heat lamp for several minutes. It was empty and no crowd. Despite asking, the burger wasn't given out, they just said it would take a while. After another few minutes the same burger was handed over to us. When I asked why it was only being released now, they denied that it had been there the whole time. Toilets are not only absolutely dirty, but also broken. Toilet paper dirty with brown liquid. A women's toilet is so broken that it cannot be used. The faucet hangs from the wall in the men's toilet. The staff is very poorly trained, unreasonable and unfriendly for McDonald's standards. Finally, we ordered another cheeseburger via the drive. This also took a long time. The employee told us that McDonald's is not a fast food restaurant. However, I have to honestly say that this cheeseburger was great. Classy and hot too. Conclusion: We won't go to this McDonald's again. We would have liked to have left sooner, but the children would have been sad.

Short version: The management has to do something here, the situation is not good. Better go to Bßgeige! Food: The orders for milkshakes are almost always mixed up. The burgers always have an excessive amount of lettuce on them. Otherwise okay, except that the waiting time is enormous, especially if you pay in cash. My takeaway orders are always incorrect if they go beyond a menu Service: The employees neither say “hello” nor “enjoy your meal”. Most MAs do not understand standard German and otherwise speak very broken German. But this does not apply to all MAs. Ambiance: See picture. Not cleaned. The floors are rarely cleaned, so several tables cannot be occupied. Since many guests have to wait longer for their orders, the shop at the counter is very crowded and noisy. Additionally, the card/promotion and order number screens are not working. The MAs call this out several times. Hygiene: Tables are not wiped down in between. The toilets are cleaned without rhythm. The sink faucet is not contactless and it is also loose - I can lift it out of the sink... Unfortunately, the kitchen area near the fries looks very bad, there are crushed fries and papers lying around everywhere. As a former rotational force, the store is a disaster. Within a year the store had deteriorated so much. Here management needs to control and train more. Not recommendable.

Latte Machiato Grande for €4:79 ordered to be consumed in the café. Without asking the customer or passing on information, it is simply served in a paper cup. When asked, it was said that the dishwasher was defective and that the repair would not be possible until the following day. After a short discussion, there was no agreement from the women present. If I hadn't already paid, me and my friends would have left. Does this store only have one dishwasher??? About 15 minutes later a family of 4 arrived. Strange the coffee was in cups. Please work on friendliness and value for money in the interests of the citizens.

Food was sticky and half cold. That's not possible for the price now being asked. Waited almost 10 minutes at the drive-in before I could place the order even though there was nothing going on and then another 5 minutes from paying to delivery. Staff was bored, unfriendly and incompetent.

Dirtiest toilet in Germany. Food doesn't taste that good.

Ordering tabs out of order personally was difficult because you seemed to be overwhelmed

One of the better McDonald's...

The food came quickly and hot, but the size of the burgers and the toppings decreased significantly. The chicken burger has nothing to do with what it used to be, which is a real shame...

Speisen wie gewohnt gut Wartezeit von 15 Minuten bei leerem Restaurant schlecht. MC Sandale war sehr lecker. Mein Chilly Chicken war kalt.

Unfortunately, if you order larger items, you always have to take them away Check ! There is always something missing. Friendliness could also be worked on.

First of all: I think, as a former employee of the operating family, I can make a judgment (divorced on good terms, worked there before training). What I learned about 20 minutes ago just makes me angry. I stood in the drive-in for 12 minutes, three cars were in front of me. Finally it was my turn. There's a mumble on the intercom. I kindly ask if this can be repeated. The male voice barks at me asking if I can't go to the restaurant because three cars had ordered before me (normal orders, by the way, no big extra effort), because they now need time. Does it take three orders in the drive to break the work chain? Awkward. It's also about the tone and how you convey and regulate this in the interests of customer satisfaction. Then I drove pissed off. I have never experienced anything like that, either as a customer or as an employee. Parking spaces NOT fully utilized, outdoor area is full, but people, who expects guests to come when the weather is nice?? How slow does the workforce have to be or how poorly was the whole thing planned for a Saturday by the branch or shift management?? Be glad I wasn't the mystery shopper. I would let you fail! So often I ignore the many deficiencies in service and food quality in this branch, but that's enough for now. The store was so great, I have great childhood memories. Today was the last memory, I swear to you. I demand an apology and an answer as to why one is so clearly worse than Rhüden and GS II in the bass violin. If I were the Rieke family, I would be ashamed of this branch! With disappointed greetings, etc.

True, just Mall because I was in the mood

Unfortunately, the price-performance ratio at McDonald's is no longer right. Sustainability is a joke here. I would rather not comment on the quality. Cold fries, etc.

The visit to McDonald's was a complete disappointment. The long wait times were unbearable and completely unacceptable. It took forever for our order to finally be ready.