McDonald's in Frankfurt am Main

Got a burger that was literally 2 days old and not eatable anymore! Also the vegan chicken nuggets were really old and heated up a lot of times before I got it. Also the restaurant has no toilet!!!!

I ordered one thing but received something else.

I was there 5 minutes ago. There were a lot of burgers in the compartment. I had FishMc and McChicken Classic, both were rock hard and fart dry. That doesn't work at all.

Had a little snack just before the book fair. Fast, friendly service is a delight after a long train journey. The mac nuggets are not healthy, but you can sin every now and then, the chicken tasted fresh and looked appetizing. The ambience? You won't find a 3-star restaurant at the train station. Things have to move quickly here...

Today we had a stopover in Frankfurt and the kids had to take a small bite hence they preferred McDonald's. The location is fine, right next to the rail tracks and many other shops and food outlets are nearby. The restaurant offers an accessibility friendly entrance. However, when we entered this McDonald's outlet the bad smell inside was terrible. The kids preferred to pick the food and have it outside. That we did not want to sit inside does not have any importance but I wonder how the employees stand this smell all day long. Would I go again? Probably no.

The service was lightning fast.

Stood for 10 mins waiting for just a coffee and a croissant, the girl got up and left saying she wasn't making coffee and I was just ignored by the staff, just terrible service. First mac where they treat customers so badly Instead of coffee from the barista, they made coffee from the coffee machine, when asked to make the barista replied that it was coffee and would not remake it Ignored for almost 20 minutes after deciding to do your own thing.

You walk into the store and everything stinks of bums, feces and urine. Never seen such a bad McDonalds. I'm glad I didn't get stabbed or get a syringe...

Since I have just arrived in Frankfurt Central Station and have a few minutes to spare, I risk a few euros and in return I receive a flat bag with a lukewarm flatbread from which a trace of ham and a yolk-yellow paste peeks out. No enjoyment.

I ordered coffee to DRINK THERE (ergo I expect a normal coffee cup), coffee was placed in a to-go cup without a lid at the front of the take-out counter so that everyone can spit in for 10 minutes. When I asked politely that I had been waiting so long for my coffee, I was told that it was right there. The unfriendliest woman ever slapped the coffee mug on a tray for me and said they would call and it would be my bad luck if I didn't pick it up. As I said, I explicitly did NOT order it ToGo. I think it's crazy. Never experienced anything like this. I would give 0 stars

Mc Donalds at Frankfurt Central Station, what should you expect?

Everything was old. Disappointing. You couldn't eat.

The food is very tasty compared to other Meggis and the managers are also very friendly

Unfortunately I can't say anything about the food, I didn't get anything there 😔 Staff extremely unfriendly, terrible. The worst McDonald's in my opinion. I go buy my food somewhere else and I don't care if I have to pay more. Oh well, I wanted to speak to the manager and was sent out

I don't even know where to start. Cleanliness is not there. Totally disorganized even though there are many employees on site. Unfortunately, friendliness has never been heard of! So I haven't experienced anything like that in a long time. If you want to speak to the manager you are simply left standing and ignored! You can be friendlier to people you don't know where you live! We also left the restaurant WITHOUT ordering anything! (breakfast time) Thanks for nothing!

Not a nice place, no new technology, old systems

I wanted to order at the entrance to the terminal, there were an additional 4 people there for 4 terminals. Instead, security sends me to the checkout. But the employee there was so slow that I left after 10 minutes without moving forward. During the observation, you could see that you can actually sole the employees' shoes while running. Rarely do you see someone walking so slowly as if they were doing it on purpose...

I was thrown out by security because I allegedly drank my tea too slowly!

There are cockroaches running around, luckily I only charged my cell phone and didn't eat any of their garbage

I haven't eaten something so disgusting in a long time. Next time I'd rather starve!

Super unfriendly, orders were incorrect or incomplete several times. I tried it repeatedly too. Unfortunately always very disappointing...

Get a cappuccino instead of black coffee. When asked, the only response was 'you ordered, now there's milk in it'

There is no question that this branch will never change anything about its absolutely bottomless way of dealing with its paying customers, and why should it? There is enough throughput due to the situation. I wouldn't give up a money printing business like that either. I just ordered 4 cheeseburgers to take away, with the repeated advice that they had to be prepared WITHOUT onions due to allergies, the absolutely unfriendly gentleman at the checkout barked at me that this would take time, no problem, I already know that. After 25!!!! Within minutes the dear gentleman threw a filled bag at me and I rushed to the train. Since, as an allergy sufferer, you generally distrust any stranger who prepares food for you, I of course took a close look at my food, and lo and behold, this apparently extremely frustrated McDonald's employee had actually tried to give me an unplanned vacation with an extra portion of onions on every burger to donate on a health certificate.

There was a queue of 20 customers at the order terminals, each with luggage. I'll be right back out. Guys, this is the MAIN STATION! There are always a lot of people there, four terminals aren't enough...🙄

Two weeks ago we were at McDonald's at Frankfurt main station because our train was canceled and we were forced to be stranded there. The food was okay, the coffee was very good, beggars or yunkies kept coming or trying to come in and harass the guests, but I think it's very good and important that there are security guards there. He was very good at keeping the guests safe and even told us where the toilet was and even helped us order at the new terminals. Very attentive. Overall we had a pleasant stay. Thank you very much, dear McDonald team

So when I was passing through, I noticed that the service and security staff were very friendly and competent and quick when it came to serving. Even the security helped in the lobby and at the ordering computer - you don't see that often, great security company 🥳

Very bad McDonald's. Dirty and the employees are always new. You can tell that the organization doesn't work

👎🏼Security harassed me before I even picked a table. He says I have to buy something first before I can sit down. I lost my appetite and left the store. Very bad performance 👎🏼👎🏼👎🏼

Disgusting security. Laughing loudly, as if they had drunk beer. Laughing at visitors. 07.00.2024 early morning

We had to wait over an hour, I actually ordered sweet and sour sauce, they just gave me ketchup since you guys are stupid, I already told you that I'm allergic to tomatoes, it really deserves 0 stars, worst really

Impudence to the power of 1000, pay full price, but burger not served. Getting cheeseburgers without pickles and onions, not to mention how soggy and overwhelmed the employees are. Not worth a single star!!!

The trash is right at the food bank. When asked if that was normal: "Yes, why not?"

Hello McDonald's. I've ordered here many times and everything went quickly. But once they didn't issue the wrong order.

Terrible! Why is the company not doing anything about the grievances?

The coke was lukewarm and the straws were gone. The tables were not clean.

At weekends it so hard to buy anything and so untidy. Not safe at weekends.

Too much experienced, too little repressed...

"Many items are missing from the menu. The self-service terminal does not allow paying for the order at the checkout. The monitor that shows order status also doesn't work, leaving foreign tourists having to guess who the order belongs to. All this negatively affects the reputation of this establishment among foreign tourists. I don't recommend it for foreign tourists!"

Yesterday an employee at your McDonald's branch told my mother in a very rude manner that she should stop filming the menu because it was supposedly forbidden. When I told him that this could be done at any other McDonald's in the world, as I have been to many other locations worldwide, he insisted and basically threw my order at me. Disastrous customer service from this branch. Your employees should be better trained to meet the company's international standards.

It’s just terrible, everything smells like yellow waste, the staff is just terrible. I’m shocked by the establishment. I wanted to order chocolate ice cream, but as it turned out, the chikolat had run out and I was like a cat crying. They poured HOT CHICOLADA KARL yes Vet, cold ice cream holds up well against boiling water, trash, get busy, get busy with the envy.

So, we ordered mac flurry from the self order kiosk in which we added Oreo toppings but when we were there to take our takeaway one of your staff behaved very rudely, they told us rudely that there were no Oreo toppings available, you can take Oreo from kiosk itself, if you've ordered from there. So, this is not the way to talk to your customers. We also told her that please speak with us politely but instead she replied that "you're not my boss, I'll not listen to you". Then we requested to give our money back then also she told us rudely that call the given number we don't give the refund back. This was the worst staff I've ever seen in Germany. This is not the way you talk to your customers l, you have to be polite with them. Please better behave next time.

Two green leaves and two slices of tomatoes make up the salad, an outrageous thing in a large package. Tables and seats dirty and damaged.

For the first time in my life I got an MC rib without sauce 🤣 I feel really ripped off. bottomless

Not at all.Today 2 ne in front of me, 20 minute wait.At the Turk around the corner, great service, warm food.. great

Never again! Burgers weren't fresh and there was a hair in the meat.

Ordered plant-based nuggets and got normal ones again. The employee at the checkout even asked again at the back of the kitchen because they weren't in green plant-based packaging and the employee in the kitchen said it was plant-based. When I wanted to eat the nuggets on the train, I realized that they were normal ones again. Unfortunately, this happens often, the employees either think you won't notice whether it's vegetarian or meat anyway (and just for your information: you can tell!) and then you take it with you and because many people eat the things on the train like I did, you can don't even complain about it. It would be good if someone felt responsible for making employees aware of this!

The bread in the hamburger tasted bad.

I ordered a chicken burger and didn't get any chicken. The wrap was also totally crumbly.

Food was so-so. Considering it was almost 3 a.m., you can be happy that there are still people working there and trying to prepare your food quickly.

The worst service I've ever received at a McDonald's. From today on I only go to Burgerking

Rude Staff. And a lot people cutting queue. Would’ve given 0 star if there is no star option :)

Ordered vegan nuggets - and got some with meat

The location in the train station is not that good. It's not that clean

So we would be at this McDonalds on arrival and departure. I've never been in a worse one. Service questionable. But when we left, the crown was put on. We ordered from the machine and got 2 menus and an ice cream. The ice cream and a burger were completely missing and one menu had Cola instead of Fanta. This simply cannot happen. Luckily we had time to catch the train but otherwise it would have been very frustrating Addendum: Of course there were no forks for the salads either. Luckily the board restaurant helped out

Typically, a McDonald's restaurant is cleaned during the hour it is closed. Unfortunately not here: At 4 a.m., right after opening, I saw tables and seats full of grease and leftover food everywhere. There is also no toilet. No thanks, I left.

Very dirty. Bake raw. The staff does not respond to complaints. told us everything like that

Dirt everywhere, 0 service, employees stealing profit stickers :)

Inability to be solution-oriented. I was simply ignored and when I asked for management they ignored me as well. Complaint to the McDonald's board DE will follow. I will report. Germany is a service desert, that's all I'm saying

I only got 3 pizza bags instead of 5, the place is dirty, smelly and confusing

I filled up with inexpensive fast food here - a double cheeseburger & large fries for around €7.48. Everything fine. Usual McDonald's experience.

I filled up with inexpensive fast food here - a double cheeseburger & large fries for €7.48. Everything fine. Usual McDonald's experience.

I bought a bunch of items here whilst visiting a friend. They served it on a wet tray and when i checked one of the burgers, the package had already absorbed some of the water of the tray. This prompted me to ask for a replacement, which they didn't want to do. The manager arrived and he pointed out it was steam, but I quickly showed him other trays which likewise weren't properly dried. This is where the manager became antagonistic and it became clear he didn't want to help me. The entire tray of food cost me around 15 euros and seeing as I feel that I'm entitled to get proper service, I just left the entire tray of food, since this experience spoiled my mood and went to Burger King. Guess what? Burger King does manage to dry their trays properly after washing them. Seeing as I lost 15 euros, leaving behind a negative review seems more than appropriate and doesn't even balance out my investment. So here it is.

Actually not worth a single star. The tables are full of rubbish and everything is filthy, there is no sticking, but no one really cleans here. Then there is a sign on the toilet that says no toilet…. Which isn't possible because there are seats here. They have to have a working toilet... There are 4 people behind the counter and one of them is working. People consistently miss work here. This is the last one here really. Don't ever go to this store!!!

Worst fries ever. 7/8/24, 10:40 p.m. Why pay EUR 2.79 for small, disgusting fries?!?!?

Burger disgustingly dry. If you ask for the toilet you will be directed to the station toilet, which is subject to a charge.

I wanted to order a burger with extras, I was told not to order a burger that had been lying around for 10 minutes

Unfriendly staff and unsalted fries. I don't think that's okay

In terms of service, it's now a disaster. The situation at Frankfurt Central Station has always been shady. The order terminals are regularly completely clogged with borderline idiotic customers who need 20 minutes per order, but the security man next to them seems to have very little interest. If you then go to one of the (completely empty for some reason) checkouts, you have to hear from an employee in broken English that the vouchers provided by McDonalds themselves don't work (whether the person was even able to check out the checkout). operate, it remains to be seen). During my last visit, NOT ONE of the employees present was able to speak a word of German. Sorry, but that has nothing to do with racism if you avoid such a dysfunctional shop in the future.

Essen is about on the same level as the Bahnhofsviertel.

Absolutely unfriendly staff. First they say that the tables have to be left in 5 minutes (around 2:30 a.m.) and then less than 60 seconds later the same person comes and says that I should finally leave while I was still eating. When asked about this, the person (security?) was absolutely unfriendly. If the bus opens at 3:00 a.m., then you should be able to eat in peace until 2:35 a.m.

Von Mc ist man ja gewohnt (und das ist ja auch das Ziel des Unternehmens), dass es überall gleich schmeckt. Normalerweise trifft das auch mehr oder weniger zu. Hier in FFM am Bahnhof bekam ich einen Hamburger serviert, der alles kulinarische, das ich in meinem Leben serviert bekam, untertrifft. Das Brötchen und das Fleisch müssen schon seit Stunden in der Warmhalteablage gelegen haben. So etwas vertrocknetes habe ich bei Mc noch nie gesehen. Ausserdem waren weder Gurken, noch Zwiebeln auf dem "Burger". Das Personal an der Kasse fragte immer zweimal nach, was ich denn bestellt hätte. Unterirdisch! Es gibt im Bahnhof viele Alternativen, die ich zwar nicht kenne, aber behaupte, dass jede davon besser ist! Bleibt hier fern!

Hunger drives it in. Disgust swallows it. Stinginess keeps it in... The order was super quick, but fries and burgers weren't actually eaten. Dry, cold and seemingly in the warming zone forever. Since I had a train to catch, I couldn't complain. If you want to pay money for puking, you've come to the right place ✌🏻

Hyper disrespectful. I'm eating an order and a friend goes to the bathroom. The security guard asks me to leave while I'm still eating. Really no respect. The stale bread was disgusting.

I can't recommend this to anyone, even if you're starving. We had chicken burgers and I swear the bread was sooooooo hard and you could tell the salad wasn't fresh anymore. Theoretically, it doesn't even deserve this one star. You have to have respect for the fact that the people who buy this are also PEOPLE and therefore want to eat properly. I understand the work stress and all the pressure but that is no justification for paying for it

Was at McDonald's yesterday after the Germany international match. For the amount of people, we had our food pretty quickly. In terms of quality, I've been to better McDonald's.

It’s a very busy place even at night time, but staff is nice and fast. Place is large with lot of sitting space but not many charging points if you are a traveler and wanted to charge you device on go.

I don't expect much from McDonald's, but the Royal TS Burger that was packed for me today was a disgrace. Soft shreds of 'salad', two patties of meat that had either been lying there since lunch or had been fried for far too long (hard), tons of mayonnaise, some tomato. It was also finished within seconds, so I should have been told what was coming next. I know there's a lot going on at the moment, but it's not possible to serve something like that, so I'd rather wait longer.

Best megges ever, bicmac 1 A and Harald first 🤤

New review : My recent experience at this McDonald's location was quite disappointing. While I usually enjoy stopping by McDonald's during my travels for a quick bite and a place to rest, the atmosphere here was far from welcoming. The staff and security seemed rather distant and unaccommodating. I found it unusual that they repeatedly reminded customers to make purchases if they wanted to stay, and to my surprise, there was no available Wi-Fi either. During my visit, I encountered a rather uncomfortable situation where I was asked to leave despite having made a purchase and was simply trying to enjoy my meal. It felt unnecessary and unwelcoming. Despite my efforts to comply by purchasing additional items, the security presence made me feel unwelcome. While I've generally had positive experiences at other McDonald's locations with friendly staff, unfortunately, this particular branch fell short of expectations. I sincerely hope that my feedback serves as constructive criticism for the management to improve the customer experience at this establishment. Furthermore, it's disheartening to note that after leaving this honest review, the management has attempted to silence criticism by sending defamation requests to Google. This approach seems counterproductive; instead of addressing the concerns raised by customers, they are attempting to suppress honest feedback. If they genuinely wish to improve their services, I urge them to focus on addressing the issues rather than attempting to stifle legitimate reviews. I recently visited McDonald’s again, hoping the service had improved since my last visit. Unfortunately, it was even worse this time. I had a valid coupon code from the official McDonald’s app, but the staff flatly refused to accept it. Despite my insistence, the employee simply stopped responding to me. Frustrated, I decided to order just a coffee and sat down to document my experience. As I took a picture of my coffee, a security guard approached and demanded that I delete the photo. He even insisted on watching me delete it from my phone. This was by far the worst experience I've ever had at any restaurant. The lack of customer service and the invasive behavior from the staff were unacceptable. I won’t be returning to this location again.

Service 0 points Don't want to accept the codes from the McDonalds app. Branch manager also uninterested and not customer friendly. 0 points!!!

It was terrible, they charged me for fanta 4€ the breakfast was terrible i couldnt believe this was maccies and in germany aswell what a Shame! Do avoid if u can.

No napkins. For a salad they put a knife only😂

Again, Frankfurt always looks unfriendly 😬 always these kiddies that annoy me and the food is very bad. My grandpa ate it and almost died because one of the employees put a rat fan in it

Mega the lightning order. The service was friendly and quick, leaving nothing to be desired. The shop was clean, the ordering machines were unfortunately from the 80s

Very unfriendly staff; rotten food; outdated ordering machines; dirty ambience and therefore the worst McDonald's there is and I definitely can't recommend it. It's a wonder that the employees aren't ashamed to work in such a juice shop.

When are you coming here? The drinks are not cold and there is no ice. What kind of company is this? Such things don't suit a large international company.

Employees don't speak any German at all, which is understandable if you're new here and only have a limited knowledge of the language. However, you should at least be able to understand what the person is ordering, especially in the restaurant industry. In addition, another employee came to help, who also spoke German poorly. Eventually I had to speak so loudly and repeat myself so often that it became uncomfortable.

Worst MacDonalds I know Machines don't work properly, coupons are not accepted at the machine or at the checkout, although it works at every other MacDonalds 🤷🏻‍♂️ even the Mc smart menu that I ordered at the end was issued incorrectly. Apart from that, you enter a super dirty restaurant and strangers constantly ask you for money while you eat, while the staff/security just looks on even though you are constantly being harassed.

I ordered plant-based nuggets and got real meat, as a person who follows a vegan diet I find that an absolute disgrace. I also wanted ketchup and received mayonnaise. Almost 70% of my order was wrong...I really don't think the prices were justified.

When you buy a menu and want to eat in peace, a homeless person or drug addict comes up to you and starts asking for food. Been here 3 times and all three times I lost my appetite due to the poor crowd

Terrible McDonalds... Customers wait outside because the machines don't work. The security service eats cake from the Mc Café instead of keeping order. Atmosphere terrible while waiting you are begged for money, drugs and all sorts of things

The service sucks, the potatoes are cold, they didn’t give me a straw, they didn’t give me napkins, the potatoes were covered in oil. In a word, everything is terrible! I was in poppy before and everything was great, but now it’s a complete disappointment! I hope it won't be bad!

Frankfurt is scary But this is the safest place. Hold on like a dog until the train arrives. It tastes just like McDonald's As for the coin lockers, homeless people are pacing around to see if anything is open, so I just keep them in my arms. But it was me and I ate Burger King.

First time reviewing a McDonald's The main thing is to record the differences with Taiwan. It’s not easy to find a proper meal in Germany since it’s past meal time. There are many restaurants opposite the station that open late But there are a bunch of mentally retarded black people screaming It’s scary, so I don’t recommend going. Although I saw someone suspected of being stabbed on the stairs at the station today. There were also a group of police and ambulance personnel nearby. But this doesn’t stop me from eating McDonald’s It is not recommended to choose the smart menu when ordering first. so-called smart menu He's just smart enough to know that Germans can't get enough from just one hamburger. I’ll give you two automatically At first I chose a McChicken I don't know what this thing is called in Germany Anyway, the pattern is McChicken Then the smart menu appears Looks like a package option It’s actually a set meal It's just that his set menu is completely different from the Taiwanese concept. The so-called set meal It's in the castle you chose at the beginning I'll give you another Coke, French fries, and a burger... Normally Taiwanese people feel super full after eating this... The fries come with a choice of sweet and sour sauce English similar to sweet and sour sauce The taste is a little different from the sweet and sour sauce that disappeared in Taiwan The ice cream is a bit expensive and tastes exactly like the one in Taiwan. McChicken is a little smaller than Taiwanese ones The difference is that there are much less vegetables inside than in Taiwan. But the German McChicken has red sauce inside. It tastes very good Much better than the white garbage sauce in Taiwanese McChicken I deducted one star because I obviously chose McChicken for both burgers. As a result, another one gave me beef...

+ fast - fries are cold (they are prepared in advance) - absolutely disgusting dirtiness. I don't think I've ever been in my entire life to a McDonald's that is so disgusting - the waitress giving food at the counter is an absolute a-hole. I said hallo and danke but she didn't reply and looked away with contempt as if I were a piece of trash.

Some seats smell like human piss and 10-day-old socks. Order machines are too slow. They need to be upgraded. The food was good. Hopefully they are prepared hygienically.

Fries cold, wrap as well, meat not cooked through and salad rotten. Never experienced such poor quality at McDonalds

Dirty, very unfriendly. If possible, there is better alternative in train station. I also complained about the somewhat questionable security guard at McDonald's who bullies customers when they order when they're bored, but that's normal in Frankfurt. I actually liked going to McDonald's, but I've never been here again

Getting burnt burgers and fake burgers.

Hope They're closing here! Minus 10 service