McDonald's in Frankfurt am Main

I have never eaten such bad food 🤮

Update: The deterioration is accelerating. The salad looked almost hazardous to one's health. When it's not just wilted but already glassy and brown, it's simply disgusting. Somehow, you always wait quite a long time here and get burgers with wilted lettuce, and sometimes the fries are already cold. Ice cream (when the machine works) is okay, coffee is up to the usual McD standard. Not known as a gourmet temple anyway, but the wait times alone (after ordering) are a joke for a train station. I've been on the verge of deciding between taking the train and ordering several times. You'd think you could finish what they call food here in 3 to 5 minutes.

Super fast employees. They're a well-coordinated team. What I think is great is that this McDonald's is guarded by security personnel around the clock. So you can eat in peace at the main station, and the security guards keep beggars and junkies from bothering the customers. I think that's fantastic. Thank you, dear McDonald's team.

Before ordering, asked if they had a stock of a specific gift of Happy Meal and the employee answered yes, however when I ordered a Happy Meal with the Kiosk selection of the board game. We have received a random other gift. Asked why the other gift was given and the answer was that what we have orderedwas out of stock. What a scam.

Absolutely terrible. I ordered a McFlurry with brownie cubes and a strawberry shake at the counter, meaning there was no room for misunderstanding. I received a McFlurry only half full and with an Oreo instead of a brownie and a vanilla shake (only 2/3 to 0.25 full). Unfortunately, I realized it too late, as I ordered takeout. Furthermore, it's chaotic, dirty, and unfriendly. Never again.

Worst MCD ever.. Cold Nuggets, Cold Burgers

I had to call in sick after eating there yesterday...I've had diarrhea like water for over 20 hours...it really wasn't worth a bag of junk. The burgers were cold even though they were only 10³⁰, so they should still be fresh. I have no idea how long they'd been sitting there...NEVER AGAIN McDonald's!!!

It's getting worse and worse! Unfortunately. The security guards should mind their own business and not worry about when I have to insert my debit card. That's none of your damn business! Doesn't participate in any promotions (glasses). You can't collect points in the app here.

the quality is just enough to make you feel full, portions are fine, it is always crowded so makes it difficult to sit there and eat.

It wasn't two spicy McCrispys as ordered, but two regular McCrispys, and for one, there were fries instead of curly fries. The meat from the McCrispy was very good, crispy on the outside and juicy on the inside, only the lettuce was soggy. Some of the fries were hot and some were cold, probably a mix of old and new. The employee was very friendly, even though what was ordered was faulty. The atmosphere was better than I expected for a main station.

What was good? - Order was ready quickly - Excellent quality for a quick bite What could be better? - More self-service checkouts - Better cleaning of furniture

I personally feel that the location on the map is off, not in this location. In the morning, there are not many people.

After being yelled at by the security staff (just because we preferred to order from the machine rather than at the counter), we left immediately. Unfortunately, this was the second time that we preferred to go to a competitor.

One of the best mai mai I've ever had in my life.

My cappuccino tastes like water. Even though it has a portafilter, I feel like my drink was made by a fully automatic machine. Not a good start to the day :-(

Forgot the pickles at the cheeseburger, the chicken wasn't quite finished at the chickenburger. It's not that difficult either

Today I ordered a double royal cheese menu then after ordering two cheeseburgers. Cheeseburger was ok but royal cheese was old. I give the burger back to an employee two minutes later. I ask employees the new burger? She tells me that's a new burger, but that's not a new burger, that's an old burger, why they always sell bad burgers I don't understand...! Unfortunately I don't eat, just throw it in the trash can. costs 15.79 euros 💶

The service is very fast, my order was ready in literally 2 minutes, the interior is not the best, but not bad enough, the only downside is that you can't order through the Macdonald's app on your phone

The McDonald's located at Am Hauptbahnhof 1, 60329 Frankfurt am Main, inside the central station, is one of the busiest locations of the chain in the city. Its strategic location makes it a common choice for travelers and commuters looking for a quick meal. However, user reviews indicate an overall disappointing experience. ⸻ 📊 General Ratings Reviews on various platforms highlight a low average score: • Tripadvisor: 2.0 out of 5, with 9 reviews • Yelp: 2.3 out of 5, based on 45 reviews • Golocal: 2.7 out of 5, from 24 reviews    ⸻ 🍔 Quality of Food Many customers complain about the poor quality of the food, with burgers served cold or on dry bread. One Tripadvisor reviewer described his burger as "the worst I've ever received," with ingredients missing and the bread and meat apparently left under heat lamps too long.  ⸻ 🧑‍💼 Service and Staff Service is often described as slow and disorganized. One user on Yelp reported waiting about 25 minutes to be served, even though there were only two people ahead of him in line. Other customers have reported unfriendly and inattentive staff.  ⸻ 🧼 Cleanliness and Environment The cleanliness of the venue is another area of ​​criticism. Some reviewers on Foursquare called the restaurant “one of the dirtiest” in the area. The presence of homeless people in or near the venue has been reported as a factor contributing to an unpleasant atmosphere.  ⸻ 🕒 Hours and Crowding The restaurant is open from 4:00 to 3:00, offering a nearly 24-hour option for travelers. However, during peak hours, the venue can become extremely crowded, with long queues and long waiting times.  ⸻ ✅ Positive aspects Despite numerous criticisms, some customers appreciated the availability of vegetarian options, such as veggie burgers and curly fries. A reviewer on Yelp noted the presence of English-speaking staff and the availability of free Wi-Fi for an hour, making the place a convenient stop for travelers.  ⸻ ⚠️ Conclusion The McDonald's at Am Hauptbahnhof 1 in Frankfurt offers the convenience of a quick meal in a central location. However, the numerous negative reviews regarding the quality of food, service and cleanliness suggest that it may not be the best choice for those looking for an enjoyable experience. Considering the alternatives available in the station and nearby, it may be worth exploring other options for a more satisfying meal.

Food Poisoning last night purchased around 11pm, fillet o fish.

Very bad. Mouse droppings everywhere.

No. McMuffin was burnt. Additional training is required here or improved quality control...

Stupidly ordered something again. Fries were missing even though we paid for them and of course sweet and sour sauce instead of sour cream. Ordered at the kiosk, so no interrogation possible

Very friendly staff who always remain calm even in extremely stressful situations and are open to questions.

We ordered two Mc Menus and of course wanted the new glasses, but we didn't get any when we tried to refuse to accept them. When we looked, the supplier basically ran away from us, just a cheek, so I'll never go here again nor will I order here. The food was also super cold even though we live practically around the corner.

I've been there several times over the last few months (approx. every 14 days) and have NEVER received burgers there of acceptable quality. These were basically lukewarm and dry and therefore had a very modest taste. Without the location advantage, this branch would certainly have gone bankrupt a long time ago. I don't know of any other McDonald's in the world that sells such horrible burgers. I hope this branch moves to this area after the renovation of the B level is completed, because then at least the location matches the subterranean quality!

French fries taste like rusty, old frying fat. With the rolls, the request for registration in the weapons code wouldn't be so ridiculous due to the consistency The meatball on the burger could also pass as a puck in ice hockey. Employees are as polite as junkies when they don't get their stuff.

Instead of spicy chicken, pack a burger... there's something to be said for that Never again

Best spot for midnight snack after partying. Often unpleasant clientele, but security takes care of them. In, out, awesome fast food. Vegan burgers and plant-based nuggets always work.

We waited a very long time for our coffee and burgers, the service is very slow, people work reluctantly, the food is delicious as usual, I would like better service and more attentiveness to customers, please pay attention to this

Fine for a milkshake. Places are unclean, some of the staff are unfriendly and the whole area smells of urine, which is really unpleasant.

Very bad place. Dirty and stuff was rude. Avoid!!! 2 hours in Germany and that is the first taste of hospitality.

The food was truly some of the worst we've had at McDonald's. The burgers were already cold, so we complained and received another one. The same problem happened with the second burger, but we didn't complain again. It's a shame, McDonald's does better!

The worst McDonald's ever. Food was ready very quickly, at most lukewarm and tasteless. No recommendation from us.

As I walked to my seat, my tray fell down. I immediately informed the counter and offered to clean it up myself. However, a server rectified the accident within moments. Without me having to make a claim, the in-house security guard took the initiative to replace all my food free of charge. He even looked after my luggage while I was at the counter. Overall, incredibly polite, courteous, and fast service – highly recommended!

The on-site security is a must. It's nice that this McDonald's is guarded 24/7 by a security guard. Food was delivered quickly despite the massive crowd. Thank you, dear team.

Unfriendly staff serving dry, cold burgers. Also, like everywhere in Frankfurt, full of junkies and dirty.

The order terminals just haven't been working for months lol

One star for the location, and at least the employees are smiling.

Absolutely worst McDonald’s in Frankfurt. Employees are extremely unfriendly and the manager changes the technology every time. Simply disastrous store.

Big Mac is getting smaller and smaller and please what kind of patty is that - it's a homeopathic amount of meat, the cola is a bit watery, the fries are okay. As you walked you could feel the floor sticking. Finding a clean table wasn't easy, and to be honest, the benches weren't exactly bare either. You just had to do your best not to touch anything with your hands. Who doesn't like challenges?

I don't think I need to say more, right?

Please do not expect that there will be breakfast early in the morning. Saturdays are only available from 7am. So it's better to go to the bakery.

Ladies and Gentlemen I would like to file a complaint about the behavior of a security employee at your McDonald's branch at Frankfurt am Main Main Station. On 03/07/2025 at 12:15 a.m. I entered the restaurant to warm up for about 15 minutes while I waited for my train. I assumed that it would be possible to stay for a short time without being disturbed. But the security guard behaved extremely rude and aggressively. He started screaming loudly, moving chairs ostentatiously and seemed to want to drive me away with his behavior. Eventually he even threw chairs, which is completely unacceptable. Such behavior is completely inappropriate for a restaurant that is supposed to be a welcoming place for customers. It's disappointing and unpleasant when you enter a place and are greeted by an obviously aggressive security guard who arbitrarily decides who to eject. I request an explanation regarding this incident and steps to ensure that this does not happen again in the future.

I got a black fried burger mince. When I asked for a new one, the employees said that wasn't possible The employees were very rude March 5, 2025 none of them showed any interest in satisfying the customer.

Terrible McDonalds I advise against my friend and I went there the rude security guard to flee Burgers don't taste good, really worth avoiding. Impossible to eat there he kicked us out at 2:20 a.m. never again I will pay attention to the bill now

I ordered large fries with sweet and sour sauce, but of course I got them - no sauce! The fact that €3.89 doesn't even include ketchup is pretty cheeky in itself, but then not even putting in the sauce you ordered is very difficult. Especially since the customers before and after me were asked what they would like with it - obviously the person was overwhelmed with three related pieces of information in one order... Significantly: the customer in front of me left at some point because it took so long, and I only barely made it to the train despite having about 15 minutes to spare. Even though there was only 1 customer in front of me. That was it for me with this shop, the fries were only lukewarm and sticky...

If Frankfurt were a McDonald's...

Food is standard and just McDonald’s, but once you get your food everyone leaves

I don't know of any other MC's that fills everything up so nicely. They always fill it to the brim. 5 stars for this people, that's really rare

Underground! Nobody answered the phone! I just wanted to pre-order something! I think I won't be served because I'm white!

impudent and intrusive staff. They throw people out of the cafe at 02:20, although the cafe is open until 03:00. The burgers are poorly made.

Herr. Flores is the best employee ever. He made my day. one of the best employes

Flores , best employee ever! Really fast and polite, I'd go again just for him to serve me! 10/10 employee , made my day!

Peor Le dan hamburguesa de queso y tienen empanada de res Que no se menciona en ninguna parte Muy mala experiencia También el personal era grosero Y no me importó que tuviera una mala experiencia

When I visited, the food was ready quickly and everything was ok. Cleanliness can be worked on.

Worst They give cheese burger and have beef patty in it Which is not mentioned anywhere Very bad experience Also the staff was rude And didn’t cared that i had a bad experience

There are often very long queues; on my last visit I was able to order at the counter after a short wait. The gentleman was very stressed and my order was ready quickly, but warm water, no sauce with the fries and no question as to whether I wanted to eat “here” or take away was not good service. The bag was handed to me, no napkins in it, hardly any fries salted, McChicken tasted extremely strange. All in all very negative and that's why I won't go here anymore!

Open until 3:00 a.m. according to opening times. At 2 a.m., guests who don't order takeout will be kicked out. The security staff with hardly any knowledge of German are acting like crazy. Everything that can go wrong goes wrong. This restaurant is an imposition.

Ordered a McFlurry. First got 2, then none.

Catastrophic. Staff, cleaners, security!!! Everything!!

So the employee with rasta hair is really incompetent. I wanted to redeem a coupon, McChicken for myself and happy meal for my daughter. After 15 minutes in line she said "the checkout doesn't work" "I can't do that" then she turned her head and continued with the other orders

Always dirty floors and tables 😂 Slow and unmotivated employees

Way too crowded and dirty. The food, however, was great. I ordered 6 nuggets and got 9.

The food was really bad. I got a Mac chicken menu and the bread wasn't even baked, it was really soft and almost soggy. Even worse was the chicken itself. It wasn't even cooked (which I could see in the middle) I got maybe 3 lettuce strips and a little sauce. Then the fries... They were soggy, cold and not fried. If I were you I would go to any other macdonalds in Frankfurt. I ate maybe half of my burger before throwing it away. I wouldn't even be surprised if I got food poisoning

Dirty, disgusting and the staff...amazing what 5 brain cells can bake into 20 men/women...NOT! You arrive at 9:50 a.m. and expect the breakfast menu... yes, especially because it's a holiday. First of all, you are incoherently told that the ordering machines are blocked...again. It doesn't matter when I come here, and I rarely do so given the subterranean service and the nightmarish ambience. Vending machines are just for decoration, it seems. When asked why there is no breakfast because the order panels at the cash registers were already set to the daily menu, the answer is rude: no breakfast!!!!! roared. Why? Again: NO BREAKFAST!!!!!111. But on the door it says in bold: until 10.30 a.m. and even 11.30 a.m. on Sundays and public holidays. Answer: shrug. But you would still have 1-2 things from breakfast. Who would be there? Response from the lady at the checkout: Duh! Don't have time to list it all now...duhhhh! Listing 1-2 things shouldn't be a 12-act stage play. To my slightly irritated: okay…then came: What do you want!?…yes, exactly in that tone. So I ordered my junior a Happy Meal. Better than nothing. But it goes further. Everything is full at the front. At the back of the restaurant, an obviously homeless lady is peeing all over the place for the third time. Several guests, including us, pointed this out to the staff several times. But to care? That would be real work. That's not possible, right? Then it's better to stand at the front and continue complaining while doing as little as possible. And I don't care about the homeless lady either. The point is that no one wants to be in urine...eat a carelessly slapped Happy Meal. Or the other shouting gentleman who insults everything and everyone and throws fries...that could be taken care of. But that would be too logical. Conclusion: This is the worst McDonald's in the area. Who gets the chills at the former McDonald's in the Südbahnhof? He hasn't experienced anything yet! Here! The bar for the level is really so low here: you have to send James Cameron down with a diving bell. Anyone in the mood for dirt, rubbish, body odor and worse, stroppy to simply rude staff and other unpleasant surprises? It's spot on here. Otherwise…run! Oh and toilet? Forget it! Has been abolished. Instead, you can traipse through half of the station and then pay €1.50 at the non-barrier-free toilet. Bon appetite!

Went here for breakfast today. Employees very ignorant and sometimes quite harsh! Coffee very good, Bacon Egg McMuffin only "warm". Restaurant urgently needs modernization. Seating is old, worn and probably from the 80s.

Absolute juice shop!!! Orders incorrect again and again

Do not come to this store, this store employs racists as clerks and says discriminatory things to your face.

This day I will remember all my life! It’s worst McDonalds in the world. After this situation I’m not visiting McDonalds anymore. The situation: I came to Frankfurt from France. I was on a 32 week of pregnancy my doctor in France allowed me this trip. I ordered food for a 15 euro. I was eating to much because of pregnancy. After I finished my food security man said me “You have to leave the table if you finished your food”. I asked for another 5 minutes because I started feeling bad. All what I got it’s “you could find place outside”. I didn’t get any help. I went out and I found place outside. I spent a lot of energy for this and it’s damaged me and my child more. Thanks to woman which called ambulance. My child was born at 32 weeks of pregnancy! I will never visit McDonalds again! It’s ruined my mental health at all. I heard about Germany taking care about children’s and future mothers so much but i was in wrong thinking.

They still have their covid shields up. Makes it hard for them to hear you.

One of the worst experience ever had in a McDonalds restaurant. I visited this place twice it was the same all the time. Crowded, the ordering machines were not working properly and food quality was really poor.

If you want something to eat here at 2 a.m. you should go somewhere else. Apparently they still make cheeseburgers but no chicken burgers because the MACHINE would be out. Isn't this prepared on the same stove/oven??? Greetings to the older bald guy who is still extremely rude and disrespectful!?

Anti-social staff, really bad. Don't go there even if you're hungry.

A spider is watching me while I'm eating; it's sitting in a corner that hasn't been cleaned anymore (picture). There is also an escape route here, but it is blocked off (picture)

Worst McDonalds in Frankfurt, can’t order via app, can’t use the terminal. Takes forever to order and get your food

Both the food and the ambience are like any other McDo**. Other than that, all I can say is that this store disappoints me. Every 2 weeks (within the last 3 months) the store is not open at night due to various, banal problems. The highlight was the closure “due to an update” although nothing actually changed. #Mysterious 😱

11/27/24 12:30 a.m.: While I'm ordering at the counter, an employee at the fries station is happily eating fries directly from the station with her hands. I point out to the clerk at the counter how unhygienic and out of place it is and leave without ordering.

For being located in the central station, their service is very slow and disorderly.

Bad service with bad food, everything is soaked in oil and the fries were expired.

So bad, you can't even use the app, there are no toilets, the quality is shit compared to other McDonalds

I was there Today to Order just Coffee before I continue my Trip, stood there for 15 mins waiting for my Turn , and one of the staff just called the Person Standing at my back and Took his Order, I tired to Tell him that it was unfair for him to do that, and he just ignored me and called the Next Person at my back. The Boss or Schichtleiter called Security and had him Walk me out, he did Not allow me to explain the Situation. To be honest, Avoid this Fast Food as possible , the staff Are all A-Holes, Rude and incompetent!! The Customer Service is a -10

Of course, completely overcrowded and overwhelmed employees. Communicative 0, not a word of German, I think. Very difficult

Ordering does not work via the terminals

Disgusting, dirty and expensive

You get citizens warmed up from the day before. Even for breakfast.

2024.01.01 You can almost always find Mac here in any major venue. Thank you for your help. Average taste.

My breakfast order was made almost completely wrong. Stat 2 McMuffin Bacon & Egg and a wrap, I got 4 MC Fresh Chicken or something. Unfortunately I only noticed it on the train. These things aren't even that good and they're super disgusting. Thanks for a ruined morning MCs...

I've eaten around 50 Big Tastys in total so far. And they were always warm and delicious. And today I had the first Big Tasty, the cheese was already melted on the outside of the packaging. That means the part has been back there for 20 minutes. And the Big Tasty had nothing to do with a Big Tasty, except for his looks.

We have never entered such a dirty and really filthy store. Eating there, no thanks, we were shocked

I don't understand why everyone is fanatical. They must be advertising. Because cold, overdried food cannot be tasty and nutritious! I visited an establishment of this chain for the first time. And I will definitely not eat in these establishments again. I think that this is not a problem in this particular establishment , and others. This is for the administration, the employees did their job properly! With the pluses of the location.

Got a burger that was literally 2 days old and not eatable anymore! Also the vegan chicken nuggets were really old and heated up a lot of times before I got it. Also the restaurant has no toilet!!!!

I ordered one thing but received something else.

I was there 5 minutes ago. There were a lot of burgers in the compartment. I had FishMc and McChicken Classic, both were rock hard and fart dry. That doesn't work at all.

Had a little snack just before the book fair. Fast, friendly service is a delight after a long train journey. The mac nuggets are not healthy, but you can sin every now and then, the chicken tasted fresh and looked appetizing. The ambience? You won't find a 3-star restaurant at the train station. Things have to move quickly here...

Today we had a stopover in Frankfurt and the kids had to take a small bite hence they preferred McDonald's. The location is fine, right next to the rail tracks and many other shops and food outlets are nearby. The restaurant offers an accessibility friendly entrance. However, when we entered this McDonald's outlet the bad smell inside was terrible. The kids preferred to pick the food and have it outside. That we did not want to sit inside does not have any importance but I wonder how the employees stand this smell all day long. Would I go again? Probably no.

The service was lightning fast.

You walk into the store and everything stinks of bums, feces and urine. Never seen such a bad McDonalds. I'm glad I didn't get stabbed or get a syringe...

Stood for 10 mins waiting for just a coffee and a croissant, the girl got up and left saying she wasn't making coffee and I was just ignored by the staff, just terrible service. First mac where they treat customers so badly Instead of coffee from the barista, they made coffee from the coffee machine, when asked to make the barista replied that it was coffee and would not remake it Ignored for almost 20 minutes after deciding to do your own thing.

Since I have just arrived in Frankfurt Central Station and have a few minutes to spare, I risk a few euros and in return I receive a flat bag with a lukewarm flatbread from which a trace of ham and a yolk-yellow paste peeks out. No enjoyment.