McDonald's in Frankfurt am Main

Way too crowded and dirty. The food, however, was great. I ordered 6 nuggets and got 9.

The food was really bad. I got a Mac chicken menu and the bread wasn't even baked, it was really soft and almost soggy. Even worse was the chicken itself. It wasn't even cooked (which I could see in the middle) I got maybe 3 lettuce strips and a little sauce. Then the fries... They were soggy, cold and not fried. If I were you I would go to any other macdonalds in Frankfurt. I ate maybe half of my burger before throwing it away. I wouldn't even be surprised if I got food poisoning

Dirty, disgusting and the staff...amazing what 5 brain cells can bake into 20 men/women...NOT! You arrive at 9:50 a.m. and expect the breakfast menu... yes, especially because it's a holiday. First of all, you are incoherently told that the ordering machines are blocked...again. It doesn't matter when I come here, and I rarely do so given the subterranean service and the nightmarish ambience. Vending machines are just for decoration, it seems. When asked why there is no breakfast because the order panels at the cash registers were already set to the daily menu, the answer is rude: no breakfast!!!!! roared. Why? Again: NO BREAKFAST!!!!!111. But on the door it says in bold: until 10.30 a.m. and even 11.30 a.m. on Sundays and public holidays. Answer: shrug. But you would still have 1-2 things from breakfast. Who would be there? Response from the lady at the checkout: Duh! Don't have time to list it all now...duhhhh! Listing 1-2 things shouldn't be a 12-act stage play. To my slightly irritated: okay…then came: What do you want!?…yes, exactly in that tone. So I ordered my junior a Happy Meal. Better than nothing. But it goes further. Everything is full at the front. At the back of the restaurant, an obviously homeless lady is peeing all over the place for the third time. Several guests, including us, pointed this out to the staff several times. But to care? That would be real work. That's not possible, right? Then it's better to stand at the front and continue complaining while doing as little as possible. And I don't care about the homeless lady either. The point is that no one wants to be in urine...eat a carelessly slapped Happy Meal. Or the other shouting gentleman who insults everything and everyone and throws fries...that could be taken care of. But that would be too logical. Conclusion: This is the worst McDonald's in the area. Who gets the chills at the former McDonald's in the Südbahnhof? He hasn't experienced anything yet! Here! The bar for the level is really so low here: you have to send James Cameron down with a diving bell. Anyone in the mood for dirt, rubbish, body odor and worse, stroppy to simply rude staff and other unpleasant surprises? It's spot on here. Otherwise…run! Oh and toilet? Forget it! Has been abolished. Instead, you can traipse through half of the station and then pay €1.50 at the non-barrier-free toilet. Bon appetite!

Went here for breakfast today. Employees very ignorant and sometimes quite harsh! Coffee very good, Bacon Egg McMuffin only "warm". Restaurant urgently needs modernization. Seating is old, worn and probably from the 80s.

Absolute juice shop!!! Orders incorrect again and again

Do not come to this store, this store employs racists as clerks and says discriminatory things to your face.

This day I will remember all my life! It’s worst McDonalds in the world. After this situation I’m not visiting McDonalds anymore. The situation: I came to Frankfurt from France. I was on a 32 week of pregnancy my doctor in France allowed me this trip. I ordered food for a 15 euro. I was eating to much because of pregnancy. After I finished my food security man said me “You have to leave the table if you finished your food”. I asked for another 5 minutes because I started feeling bad. All what I got it’s “you could find place outside”. I didn’t get any help. I went out and I found place outside. I spent a lot of energy for this and it’s damaged me and my child more. Thanks to woman which called ambulance. My child was born at 32 weeks of pregnancy! I will never visit McDonalds again! It’s ruined my mental health at all. I heard about Germany taking care about children’s and future mothers so much but i was in wrong thinking.

They still have their covid shields up. Makes it hard for them to hear you.

One of the worst experience ever had in a McDonalds restaurant. I visited this place twice it was the same all the time. Crowded, the ordering machines were not working properly and food quality was really poor.

If you want something to eat here at 2 a.m. you should go somewhere else. Apparently they still make cheeseburgers but no chicken burgers because the MACHINE would be out. Isn't this prepared on the same stove/oven??? Greetings to the older bald guy who is still extremely rude and disrespectful!?

Anti-social staff, really bad. Don't go there even if you're hungry.

A spider is watching me while I'm eating; it's sitting in a corner that hasn't been cleaned anymore (picture). There is also an escape route here, but it is blocked off (picture)

Worst McDonalds in Frankfurt, can’t order via app, can’t use the terminal. Takes forever to order and get your food

Both the food and the ambience are like any other McDo**. Other than that, all I can say is that this store disappoints me. Every 2 weeks (within the last 3 months) the store is not open at night due to various, banal problems. The highlight was the closure “due to an update” although nothing actually changed. #Mysterious 😱

For being located in the central station, their service is very slow and disorderly.

11/27/24 12:30 a.m.: While I'm ordering at the counter, an employee at the fries station is happily eating fries directly from the station with her hands. I point out to the clerk at the counter how unhygienic and out of place it is and leave without ordering.

Bad service with bad food, everything is soaked in oil and the fries were expired.

So bad, you can't even use the app, there are no toilets, the quality is shit compared to other McDonalds

I was there Today to Order just Coffee before I continue my Trip, stood there for 15 mins waiting for my Turn , and one of the staff just called the Person Standing at my back and Took his Order, I tired to Tell him that it was unfair for him to do that, and he just ignored me and called the Next Person at my back. The Boss or Schichtleiter called Security and had him Walk me out, he did Not allow me to explain the Situation. To be honest, Avoid this Fast Food as possible , the staff Are all A-Holes, Rude and incompetent!! The Customer Service is a -10

Of course, completely overcrowded and overwhelmed employees. Communicative 0, not a word of German, I think. Very difficult

Ordering does not work via the terminals

Disgusting, dirty and expensive

2024.01.01 You can almost always find Mac here in any major venue. Thank you for your help. Average taste.

You get citizens warmed up from the day before. Even for breakfast.

My breakfast order was made almost completely wrong. Stat 2 McMuffin Bacon & Egg and a wrap, I got 4 MC Fresh Chicken or something. Unfortunately I only noticed it on the train. These things aren't even that good and they're super disgusting. Thanks for a ruined morning MCs...

I've eaten around 50 Big Tastys in total so far. And they were always warm and delicious. And today I had the first Big Tasty, the cheese was already melted on the outside of the packaging. That means the part has been back there for 20 minutes. And the Big Tasty had nothing to do with a Big Tasty, except for his looks.

We have never entered such a dirty and really filthy store. Eating there, no thanks, we were shocked

I don't understand why everyone is fanatical. They must be advertising. Because cold, overdried food cannot be tasty and nutritious! I visited an establishment of this chain for the first time. And I will definitely not eat in these establishments again. I think that this is not a problem in this particular establishment , and others. This is for the administration, the employees did their job properly! With the pluses of the location.

Got a burger that was literally 2 days old and not eatable anymore! Also the vegan chicken nuggets were really old and heated up a lot of times before I got it. Also the restaurant has no toilet!!!!

I ordered one thing but received something else.

Had a little snack just before the book fair. Fast, friendly service is a delight after a long train journey. The mac nuggets are not healthy, but you can sin every now and then, the chicken tasted fresh and looked appetizing. The ambience? You won't find a 3-star restaurant at the train station. Things have to move quickly here...

I was there 5 minutes ago. There were a lot of burgers in the compartment. I had FishMc and McChicken Classic, both were rock hard and fart dry. That doesn't work at all.

Today we had a stopover in Frankfurt and the kids had to take a small bite hence they preferred McDonald's. The location is fine, right next to the rail tracks and many other shops and food outlets are nearby. The restaurant offers an accessibility friendly entrance. However, when we entered this McDonald's outlet the bad smell inside was terrible. The kids preferred to pick the food and have it outside. That we did not want to sit inside does not have any importance but I wonder how the employees stand this smell all day long. Would I go again? Probably no.

The service was lightning fast.

You walk into the store and everything stinks of bums, feces and urine. Never seen such a bad McDonalds. I'm glad I didn't get stabbed or get a syringe...

Stood for 10 mins waiting for just a coffee and a croissant, the girl got up and left saying she wasn't making coffee and I was just ignored by the staff, just terrible service. First mac where they treat customers so badly Instead of coffee from the barista, they made coffee from the coffee machine, when asked to make the barista replied that it was coffee and would not remake it Ignored for almost 20 minutes after deciding to do your own thing.

Since I have just arrived in Frankfurt Central Station and have a few minutes to spare, I risk a few euros and in return I receive a flat bag with a lukewarm flatbread from which a trace of ham and a yolk-yellow paste peeks out. No enjoyment.

I ordered coffee to DRINK THERE (ergo I expect a normal coffee cup), coffee was placed in a to-go cup without a lid at the front of the take-out counter so that everyone can spit in for 10 minutes. When I asked politely that I had been waiting so long for my coffee, I was told that it was right there. The unfriendliest woman ever slapped the coffee mug on a tray for me and said they would call and it would be my bad luck if I didn't pick it up. As I said, I explicitly did NOT order it ToGo. I think it's crazy. Never experienced anything like this. I would give 0 stars

Mc Donalds at Frankfurt Central Station, what should you expect?

Everything was old. Disappointing. You couldn't eat.

The food is very tasty compared to other Meggis and the managers are also very friendly

Unfortunately I can't say anything about the food, I didn't get anything there 😔 Staff extremely unfriendly, terrible. The worst McDonald's in my opinion. I go buy my food somewhere else and I don't care if I have to pay more. Oh well, I wanted to speak to the manager and was sent out

I don't even know where to start. Cleanliness is not there. Totally disorganized even though there are many employees on site. Unfortunately, friendliness has never been heard of! So I haven't experienced anything like that in a long time. If you want to speak to the manager you are simply left standing and ignored! You can be friendlier to people you don't know where you live! We also left the restaurant WITHOUT ordering anything! (breakfast time) Thanks for nothing!

Not a nice place, no new technology, old systems

I wanted to order at the entrance to the terminal, there were an additional 4 people there for 4 terminals. Instead, security sends me to the checkout. But the employee there was so slow that I left after 10 minutes without moving forward. During the observation, you could see that you can actually sole the employees' shoes while running. Rarely do you see someone walking so slowly as if they were doing it on purpose...

I was thrown out by security because I allegedly drank my tea too slowly!

I haven't eaten something so disgusting in a long time. Next time I'd rather starve!

There are cockroaches running around, luckily I only charged my cell phone and didn't eat any of their garbage

Super unfriendly, orders were incorrect or incomplete several times. I tried it repeatedly too. Unfortunately always very disappointing...

Get a cappuccino instead of black coffee. When asked, the only response was 'you ordered, now there's milk in it'

There is no question that this branch will never change anything about its absolutely bottomless way of dealing with its paying customers, and why should it? There is enough throughput due to the situation. I wouldn't give up a money printing business like that either. I just ordered 4 cheeseburgers to take away, with the repeated advice that they had to be prepared WITHOUT onions due to allergies, the absolutely unfriendly gentleman at the checkout barked at me that this would take time, no problem, I already know that. After 25!!!! Within minutes the dear gentleman threw a filled bag at me and I rushed to the train. Since, as an allergy sufferer, you generally distrust any stranger who prepares food for you, I of course took a close look at my food, and lo and behold, this apparently extremely frustrated McDonald's employee had actually tried to give me an unplanned vacation with an extra portion of onions on every burger to donate on a health certificate.

There was a queue of 20 customers at the order terminals, each with luggage. I'll be right back out. Guys, this is the MAIN STATION! There are always a lot of people there, four terminals aren't enough...🙄

Two weeks ago we were at McDonald's at Frankfurt main station because our train was canceled and we were forced to be stranded there. The food was okay, the coffee was very good, beggars or yunkies kept coming or trying to come in and harass the guests, but I think it's very good and important that there are security guards there. He was very good at keeping the guests safe and even told us where the toilet was and even helped us order at the new terminals. Very attentive. Overall we had a pleasant stay. Thank you very much, dear McDonald team

So when I was passing through, I noticed that the service and security staff were very friendly and competent and quick when it came to serving. Even the security helped in the lobby and at the ordering computer - you don't see that often, great security company 🥳

Very bad McDonald's. Dirty and the employees are always new. You can tell that the organization doesn't work

👎🏼Security harassed me before I even picked a table. He says I have to buy something first before I can sit down. I lost my appetite and left the store. Very bad performance 👎🏼👎🏼👎🏼

Impudence to the power of 1000, pay full price, but burger not served. Getting cheeseburgers without pickles and onions, not to mention how soggy and overwhelmed the employees are. Not worth a single star!!!

We had to wait over an hour, I actually ordered sweet and sour sauce, they just gave me ketchup since you guys are stupid, I already told you that I'm allergic to tomatoes, it really deserves 0 stars, worst really

Disgusting security. Laughing loudly, as if they had drunk beer. Laughing at visitors. 07.00.2024 early morning

The trash is right at the food bank. When asked if that was normal: "Yes, why not?"

Hello McDonald's. I've ordered here many times and everything went quickly. But once they didn't issue the wrong order.

Terrible! Why is the company not doing anything about the grievances?

At weekends it so hard to buy anything and so untidy. Not safe at weekends.

The coke was lukewarm and the straws were gone. The tables were not clean.

Too much experienced, too little repressed...

"Many items are missing from the menu. The self-service terminal does not allow paying for the order at the checkout. The monitor that shows order status also doesn't work, leaving foreign tourists having to guess who the order belongs to. All this negatively affects the reputation of this establishment among foreign tourists. I don't recommend it for foreign tourists!"

Yesterday an employee at your McDonald's branch told my mother in a very rude manner that she should stop filming the menu because it was supposedly forbidden. When I told him that this could be done at any other McDonald's in the world, as I have been to many other locations worldwide, he insisted and basically threw my order at me. Disastrous customer service from this branch. Your employees should be better trained to meet the company's international standards.

It’s just terrible, everything smells like yellow waste, the staff is just terrible. I’m shocked by the establishment. I wanted to order chocolate ice cream, but as it turned out, the chikolat had run out and I was like a cat crying. They poured HOT CHICOLADA KARL yes Vet, cold ice cream holds up well against boiling water, trash, get busy, get busy with the envy.

So, we ordered mac flurry from the self order kiosk in which we added Oreo toppings but when we were there to take our takeaway one of your staff behaved very rudely, they told us rudely that there were no Oreo toppings available, you can take Oreo from kiosk itself, if you've ordered from there. So, this is not the way to talk to your customers. We also told her that please speak with us politely but instead she replied that "you're not my boss, I'll not listen to you". Then we requested to give our money back then also she told us rudely that call the given number we don't give the refund back. This was the worst staff I've ever seen in Germany. This is not the way you talk to your customers l, you have to be polite with them. Please better behave next time.

Two green leaves and two slices of tomatoes make up the salad, an outrageous thing in a large package. Tables and seats dirty and damaged.

For the first time in my life I got an MC rib without sauce 🤣 I feel really ripped off. bottomless

Not at all.Today 2 ne in front of me, 20 minute wait.At the Turk around the corner, great service, warm food.. great

Never again! Burgers weren't fresh and there was a hair in the meat.

The bread in the hamburger tasted bad.

Ordered plant-based nuggets and got normal ones again. The employee at the checkout even asked again at the back of the kitchen because they weren't in green plant-based packaging and the employee in the kitchen said it was plant-based. When I wanted to eat the nuggets on the train, I realized that they were normal ones again. Unfortunately, this happens often, the employees either think you won't notice whether it's vegetarian or meat anyway (and just for your information: you can tell!) and then you take it with you and because many people eat the things on the train like I did, you can don't even complain about it. It would be good if someone felt responsible for making employees aware of this!

I ordered a chicken burger and didn't get any chicken. The wrap was also totally crumbly.

The worst service I've ever received at a McDonald's. From today on I only go to Burgerking

Food was so-so. Considering it was almost 3 a.m., you can be happy that there are still people working there and trying to prepare your food quickly.

Ordered vegan nuggets - and got some with meat

Rude Staff. And a lot people cutting queue. Would’ve given 0 star if there is no star option :)

The location in the train station is not that good. It's not that clean

So we would be at this McDonalds on arrival and departure. I've never been in a worse one. Service questionable. But when we left, the crown was put on. We ordered from the machine and got 2 menus and an ice cream. The ice cream and a burger were completely missing and one menu had Cola instead of Fanta. This simply cannot happen. Luckily we had time to catch the train but otherwise it would have been very frustrating Addendum: Of course there were no forks for the salads either. Luckily the board restaurant helped out

Typically, a McDonald's restaurant is cleaned during the hour it is closed. Unfortunately not here: At 4 a.m., right after opening, I saw tables and seats full of grease and leftover food everywhere. There is also no toilet. No thanks, I left.

Very dirty. Bake raw. The staff does not respond to complaints. told us everything like that

Dirt everywhere, 0 service, employees stealing profit stickers :)

Inability to be solution-oriented. I was simply ignored and when I asked for management they ignored me as well. Complaint to the McDonald's board DE will follow. I will report. Germany is a service desert, that's all I'm saying

I only got 3 pizza bags instead of 5, the place is dirty, smelly and confusing

I filled up with inexpensive fast food here - a double cheeseburger & large fries for €7.48. Everything fine. Usual McDonald's experience.

Me llené de comida rápida barata aquí - una doble hamburguesa con queso y papas fritas grandes por alrededor de € 7. 48 . -Todo bien. Experiencia habitual de McDonald's.

I bought a bunch of items here whilst visiting a friend. They served it on a wet tray and when i checked one of the burgers, the package had already absorbed some of the water of the tray. This prompted me to ask for a replacement, which they didn't want to do. The manager arrived and he pointed out it was steam, but I quickly showed him other trays which likewise weren't properly dried. This is where the manager became antagonistic and it became clear he didn't want to help me. The entire tray of food cost me around 15 euros and seeing as I feel that I'm entitled to get proper service, I just left the entire tray of food, since this experience spoiled my mood and went to Burger King. Guess what? Burger King does manage to dry their trays properly after washing them. Seeing as I lost 15 euros, leaving behind a negative review seems more than appropriate and doesn't even balance out my investment. So here it is.

Actually not worth a single star. The tables are full of rubbish and everything is filthy, there is no sticking, but no one really cleans here. Then there is a sign on the toilet that says no toilet…. Which isn't possible because there are seats here. They have to have a working toilet... There are 4 people behind the counter and one of them is working. People consistently miss work here. This is the last one here really. Don't ever go to this store!!!

Burger disgustingly dry. If you ask for the toilet you will be directed to the station toilet, which is subject to a charge.

Unfriendly staff and unsalted fries. I don't think that's okay

I wanted to order a burger with extras, I was told not to order a burger that had been lying around for 10 minutes

In terms of service, it's now a disaster. The situation at Frankfurt Central Station has always been shady. The order terminals are regularly completely clogged with borderline idiotic customers who need 20 minutes per order, but the security man next to them seems to have very little interest. If you then go to one of the (completely empty for some reason) checkouts, you have to hear from an employee in broken English that the vouchers provided by McDonalds themselves don't work (whether the person was even able to check out the checkout). operate, it remains to be seen). During my last visit, NOT ONE of the employees present was able to speak a word of German. Sorry, but that has nothing to do with racism if you avoid such a dysfunctional shop in the future.

Essen is about on the same level as the Bahnhofsviertel.

Absolutely unfriendly staff. First they say that the tables have to be left in 5 minutes (around 2:30 a.m.) and then less than 60 seconds later the same person comes and says that I should finally leave while I was still eating. When asked about this, the person (security?) was absolutely unfriendly. If the bus opens at 3:00 a.m., then you should be able to eat in peace until 2:35 a.m.

Von Mc ist man ja gewohnt (und das ist ja auch das Ziel des Unternehmens), dass es überall gleich schmeckt. Normalerweise trifft das auch mehr oder weniger zu. Hier in FFM am Bahnhof bekam ich einen Hamburger serviert, der alles kulinarische, das ich in meinem Leben serviert bekam, untertrifft. Das Brötchen und das Fleisch müssen schon seit Stunden in der Warmhalteablage gelegen haben. So etwas vertrocknetes habe ich bei Mc noch nie gesehen. Ausserdem waren weder Gurken, noch Zwiebeln auf dem "Burger". Das Personal an der Kasse fragte immer zweimal nach, was ich denn bestellt hätte. Unterirdisch! Es gibt im Bahnhof viele Alternativen, die ich zwar nicht kenne, aber behaupte, dass jede davon besser ist! Bleibt hier fern!

Hunger drives it in. Disgust swallows it. Stinginess keeps it in... The order was super quick, but fries and burgers weren't actually eaten. Dry, cold and seemingly in the warming zone forever. Since I had a train to catch, I couldn't complain. If you want to pay money for puking, you've come to the right place ✌🏻

I can't recommend this to anyone, even if you're starving. We had chicken burgers and I swear the bread was sooooooo hard and you could tell the salad wasn't fresh anymore. Theoretically, it doesn't even deserve this one star. You have to have respect for the fact that the people who buy this are also PEOPLE and therefore want to eat properly. I understand the work stress and all the pressure but that is no justification for paying for it