McDonald's in Dorsten

Everything went well. Very friendly and quick.

Waited 30 minutes at the drive-thru window. Feeling completely overwhelmed.

Waiting time 40 minutes and one order forgotten

My first impression was anything but positive – the pictures speak for themselves. In my opinion, this McDonald's belongs in the top 10 messiest branches I've ever seen. Despite it not being busy, the place was visibly dirty and apparently wasn't being cleaned. At the register, I was greeted rudely after I tried to give feedback to get the offered free coffee. I was simply told that it "doesn't work" – even though it had been no problem two days earlier. When I politely asked for the employee's name, I received the reply: "I don't care, it's not important." It's a real shame for the owner – with such unfriendly and dirty service, you definitely think twice about eating here again.

Absolutely unacceptable! I waited 15 minutes for a coffee!!! Never again.

Worst McDonald's I've ever eaten at (Dorsten). Waited 33 minutes, fries were cold (not lukewarm), burger drowned in sauce. I wanted to complain but left after 10 minutes because the manager kept me waiting. The entire restaurant was filthy, including the restroom. It couldn't be worse.

The staff were arguing loudly amongst themselves about who was in charge, who was the boss. It was quite unpleasant to witness as a customer. Then I shook my shaker fries, and one of the already grumpy employees asked if everything was alright. Disgraceful.

Basically like any other McDonald's, until the employees started beefing and asked my colleague if he was okay just because he was shaking his Shaker Fries. I don't think that's cool 👎

The delivery service is a complete disaster; when you try to order, it always says it's currently unavailable because they don't have any vehicles to drive!

Rarely have I experienced slower employees at McDonald’s.

Everything's fine, except for the electronic controls for older people. All these innovations are useless. That's why they won't eat there.

The waiting time for the food is much too long, the hamburgers and cheeseburgers are cold when they arrive at the table and the waiting time when you order and eat inside is almost 20 minutes just for waiting for food

It was ok, there's room for improvement of course, but a lot depends on the audience.

McDrive: If it rains, you'll get wet while ordering. A canopy should be installed.

I'm a bus driver and wanted to quickly order two cheeseburgers because I only had a 6-7 minute break. I wanted to order right at the front of the counter, hoping it would be quick. The employee told me that they don't normally take orders up front. And pointed me to the vending machines. I said that I wanted to pay in cash anyway, and that it had to be quick. That I only wanted two plain burgers. When he then, somewhat angrily, pressed the screen in front of him and said again that they don't take orders up front, I lost my appetite and just walked out. I was hoping I could satisfy my hunger quickly. Thanks for nothing.

I was at the drive-thru around 1 p.m. No wait and super friendly staff. The food was typical McDonald's—not high-end gourmet, nor absolutely terrible. Just solid McDonald's fast food burgers. 😊

35 minutes wait at McDrive last night. 20 minutes of that for a 20-meter fast-food restaurant!

At the Dorsten train station, they refused to serve me for cash and pointed me to the self-service board. But I can't always get the order right from the self-service board. And they never help me even when I ask.

No!!! The manager doesn't even care if you ask her. Customers are really worth a lot here. 🤣🤣🤣 Never experienced anything like this before. You're simply ignored and treated like air.

At 10:45 p.m. we went to McDonald's to buy ice cream. They close at 1:00 a.m. Of course, we didn't have any ice cream because the ice cream machine had already been cleaned. Why would they clean the ice cream machine two hours earlier? And this wasn't the first time.

Always great offers via the McDonald's app. Good and quick preparation, friendly staff.

Got ripped off again at the McDrive for a large fries, never again.

Well attended. Everything was in order.

On several occasions, waiting times at the McDrive were far too long, sometimes more than 30 minutes!

Extremely disappointed, my order was forgotten (despite pre-ordering), others were given priority, I would think twice about going there again

Unfortunately not clean and the staff looks permanently stressed

Yes Just keep checking Something gets forgotten or prepared incorrectly, but very rarely.

Homeless people sit at the tables and constantly talk to you, alternating between pity and disgust.

The McDonald's restaurant meets the usual standards. It was relatively quiet during breakfast time. Cleanliness was satisfactory. Tables and floors were clean. The food was typical of McDonald's.

I waited 20 minutes for my order. The kitchen was faster than the service, so the food was only lukewarm. The fries weren't cooked long enough. It's been a long time since you've been eating there, and the tables are dirty.

We waited for 5 minutes at the MC Drive. The employees didn't respond. When we finally left, we could see employees standing around and chatting through the window.

Horrible, just horrible, eww, I almost puked, ugh

A very bad experience. We were passing through and don't speak German. They laughed at us because we didn't speak German. They didn't want to change my daughter's dessert. Luckily, the manager came over to solve the problem! Never again!!! Lack of education!!

The food was fine but the staff was really antisocial, they laughed at people, were grumpy and talked really loudly

A very disappointing visit. The employees seemed unfriendly and incompetent. Today I simply wanted to buy a burger, but once again the pickup display was off. Instead of a clear display, customers had to listen to the order numbers being shouted out loud, which was very chaotic. An employee finally approached me, grabbed my pickup slip, and became inappropriately rude. I was then addressed in an unfriendly tone. When I asked why the display was repeatedly not being used, I was initially told it was "broken." When I pointed out that order numbers were still being typed in, I was suddenly told that this was the franchisee's policy. I've personally experienced over 30 times that order numbers were marked as "ready for pickup" within seconds and thus immediately disappeared from the display – very frustrating for customers. Overall, a very negative impression. I submitted a complaint to the franchisee, and the franchisee forwarded it directly to headquarters.

Yesterday, I witnessed a highly embarrassing and uncomfortable moment when an English-speaking family with small children (presumably under 6 years old) was yelled at by the store manager, who didn't speak a word of English (which was embarrassing enough, quote, "it's not our fault, it's your fault"), after the customer wanted to exchange a cheeseburger for something vegan. Of course, the employees can't be blamed for the customers entering the wrong information on the ordering machine, but this situation definitely could have been handled more charmingly. It wouldn't have hurt anyone's feelings if someone had explained with a friendly smile that while they couldn't exchange it exactly, they could order the McPlant or the Plant Nuggets. And perhaps they could take a few English lessons; in this case, a few fifth-grade basics would have sufficed, but even that was beyond the employees' capabilities. Pure embarrassment!

Our recent visit to this McDonald’s was extremely disappointing due to the poor service we experienced. After receiving an incorrect order, we politely asked if it could be exchanged something I believe is a perfectly normal request. Instead of assistance, we were met with a very rude team member who spoke to us in an unprofessional manner, even shouting and pointing fingers at us while talking. The manager, who did not speak English, chose to raise his voice at us rather than trying to understand the situation. This lack of respect and basic manners was shocking, especially from someone in a customer service role. The staff seemed frustrated and unwilling to help, rather than solution-oriented. My advice to them: if you cannot handle working in a fast-food environment, perhaps it’s time to find another profession. And to the disrespectful manager if you work at an international fast-food chain, learning English should be a priority. To make matters worse, I also noticed hygiene rules not being followed by the staff. This raises serious concerns about food safety. In the end, we chose to leave without eating, leaving the wrong cheeseburgers behind perhaps those will calm down the team member who pointed fingers at us (and learn some manners) I strongly recommend avoiding this location. A manager shouting at a customer with four children is not only intimidating for the children, but also uncomfortable for the rest of the restaurant. I sincerely hope upper management takes this complaint seriously and provides proper training to their staff. We pay for the food, so we expect some service. Don't treat us like we are eating for free there.

Hello, I'm giving this restaurant only one star. The table was dirty, and my receipt wasn't taken for five minutes, even after I pointed it out. I had to wait over 15 minutes for my order, and I had to ask for it myself. Regarding the food: The fries were only lukewarm, and the burger was completely cold. The employees at the counter talk more than they work.

Unfortunately, my visit was very disappointing. The counter clerk was unfriendly, impatient, and seemed annoyed by simple questions about my order. There was no "please" or "thank you," and I felt unwelcome. My order was also incomplete, and when I asked questions, I received only a rude response.

The fries were soggy. The floor was sticky. There wasn't a clean table in sight. You couldn't clear your tray because the clearing area was overcrowded. It takes ages to get your food. The staff wears dirty clothes. Don't go here.

Very, very long waiting times. Other branches are a bit quicker, so why not yours?

Great food, it's great that the German McDonald's has a completely different menu than the one in the Netherlands. It's especially nice that they're temporarily offering a menu with world burgers from all over the world.

Hello, I eat there often, sometimes the wait times are long, but unfortunately, since the change in management, it's become more frequent. You order and wait about 20 minutes for staff to even take the payment. There aren't enough staff for the number of customers. Then an employee wanted to take the payment, but a colleague snapped at them, "We've already filled two pages." Sorry, but it's so busy and we can't keep up. Now I've spent my break waiting there, and now I'm going back to work on an empty stomach. Regarding the "fast food" issue, since Wellmann is no longer here, HaDo has been a disaster. Thanks for nothing.

The store was unacceptable: unfriendly, overwhelmed, and the wait time was incredibly long. Food was cold, no replacements. Special requests weren't accommodated.

Ordered via Uber Eats and still no delivery after 2 hours. Not recommended!

I'm giving it a star so I can comment. Unfortunately, you packed the order incompletely into the bags. We paid for items we didn't receive. Unfortunately, we only noticed this at home. So: You have to check everything before you leave, sad!!!! 15:29

Waiting times of 20 minutes or more are normal here, regardless of the size of the order. Sauces or toys are constantly forgotten. Food is typical of McDonald's, or dishes are even fried multiple times. Employees sometimes react very rudely to customer comments. French fries are usually less than half full. So a large fry isn't even the equivalent of a small one.

Staff rude and food was bad never again

It's getting worse and worse...not what it used to be

The food was okay—as usual at MCD. However, we arrived at 11:50, the first lunch customers. All the tables were dirty, the child seats were dirty, and an order at the cashier was flatly refused! I then had to work my way through the counter with three small children while the ladies stood behind the cashier. I ended up cleaning our table myself with wet wipes. Next time, we'll definitely stop somewhere else!

Typical McDonald's -Food okay -They advertise that something was forgotten when ordering -Atmosphere: okay, typical McDonald's -Cleanliness okay

I got a completely soggy and already mixed McFlurry. Even after asking, they didn't offer a replacement. According to the manager, ice cream should now always be served like this.

Rating: ★★★☆☆ I've been to McDonald's in Dorsten several times, and unfortunately, the wait time is always quite long. It's particularly annoying that the screen shows that the order is ready for pickup – but when you then go to the pickup area, you're often told, "It'll take a little while." I understand that it's busy during peak times and that McDonald's guidelines probably have to be adhered to. Nevertheless, it would be preferable if the display only appeared when the order is actually ready. I'd like to commend the team, though: Even when things get stressful, the employees remain friendly and dedicated. That deserves recognition. Overall, I'm giving it 3 stars – with room for improvement, especially regarding the organization and communication during pickup.

This was our first time at this McDonald's, and it was definitely our last. The atmosphere among the employees seemed extremely toxic, which immediately created a tense atmosphere in the restaurant. The staff were generally extremely rude, and we had to pick up our order ourselves, even though we had requested table service. Our McFlurry was completely runny and almost impossible to drink. The restaurant was also quite dirty, and the restrooms weren't particularly hygienic. All in all, a complete disappointment; we won't be coming back.

I went to this place for the first time and, full of anticipation, ordered a milkshake. It was ready pretty quickly, but as I finished it, I noticed that about 40% of it was filled with ice cubes. It's such a disgrace, for a price of €4.29 for a 0.4L, I wouldn't have thought I'd be ripped off so blatantly. That would be a potential reason for me to never go back to this establishment again!

The friendliness of the employees is a disaster. Simple customs like hello, please, and thank you seem to be foreign words. The picking of the goods is a disgrace; sometimes you spend over 30 minutes in line.

Yes, you can do it once, but you don't have to. Better to have a nice currywurst 😉

Wasn't that great, waiting time too long and mayo and sauce were charged but not in the box

The pigs forgot my sweet and sour sauce

It used to be good, but now I'm not recommended. Recently, orders have simply been deleted from the terminal because the employees can't keep up. I think there's an internal timer. This means customers no longer have to know when their order is ready or whether it's even being processed... In general, some people have to wait a very long time for their food, sometimes even up to 30 minutes. Sure, that's understandable during peak times, but when it's just a little busier, the employees seem overwhelmed. This is also evident in the fact that something is wrong with every other order, be it a burger with too few wrong sauces or something similar. So always check your order upon receipt! If it weren't for the central location and the possibility of getting something "quickly," I wouldn't go here. If you have the option, go to another McDonald's or just skip it.

Honestly, if the kitchen looks like the restaurant, the tables, the floor, the seating, and the restrooms, I'll probably have a sick note tomorrow. The floor is sticky, there are crumbs and food scraps everywhere, and the seats were sticky and greasy. Definitely never again here in Dorsten!

The food was cold, the burger was a kit... If the employees don't want to do their job, they should give someone else a chance. The tables were dirty, and there was trash everywhere. At least the waitress was very nice and brought us the missing items promptly and courteously.

A typical McDonald's. Very crowded, but the staff was very friendly (including among themselves). The food was nice and hot and of the usual taste.

Extremely long wait times. In-store or at the drive-thru. Example: Last time, we waited 40 minutes in the drive-thru. Which is pretty sad for fast food. Mostly cold burgers, the atmosphere, and the clientele have become awful. Unfortunately, politeness and understanding are nonexistent. Too bad... but that's what Mecces is all about. Unfortunately, I can only agree with the constantly changing staff.

The plant-based nuggets had real meat nuggets mixed in. Almost all orders at that point were sent out incorrectly, and the staff was unfriendly. Very dirty.

MC Drive was staffed by a lady whose language was very difficult to understand. The wait at the counter was incredibly long.

Stop at McDonald's. - I'm only there because there's a fast-charging station for my car. - Drinking a cappuccino.

Never seen such a bad McDonald's. Dirty, not friendly and directly insulted in the parking lot. Unfortunately I can't give 0 stars. No recommendation.

Very complicated order for 7 people, all slightly different with different sauces. Without the slightest mistake in masr, it won't be ready on the table until 12 minutes. Cheaper than at home, faster than at home.

Is very unfriendly and disrespectful.

I swear I was at McDonald's and for a moment I thought I was in an experiment to see how long a person can survive in dirt. The floor was so sticky I thought I was stepping in honey, but no - it was just decades of cola, grease and desperation. You could have easily scratched his name into the dirt with your finger. The tables? Disaster. Looked like someone had a BBQ there and cleaned up with chips afterwards. Ketchup stains like modern art, crumbs in every crack and a subtle smell of “no cleaning has been done here since the Middle Ages”. Honestly, even a trash can has more dignity. A case for the health department!

Absolutely impossible.. waiting over 30 minutes for 3 burgers and 1 fries. Never again

Young, young both behind and in front of the counter at the bottom. The branch manager tries to close the store, the rest of the staff doesn't seem to know what they're doing. Shortage of skilled workers explained very briefly and clearly. Oh my God. Well, the audience isn't much better. You feel like you're at an Anatolian fair. The store guarantees not to come back.

Nice staff. Breakfast was very tasty and everything was fresh!

One of the few places open at night, the employees are friendly 🌼

It's dirty and has spilled drinks all over it, crumbs everywhere, and no one cleans anything

No atmosphere, totally cold set up, long waiting times before and after ordering MC drive as well

I went to McDonald’s today and placed an order. After my number was called, I asked the lady at the counter twice if it was really my order - both times she said yes. Unfortunately, when I got home I realized that it was the wrong order. When I returned to complain about this, I spoke to the same employee. Her reaction was very unfriendly. Instead of dealing with the matter, she accused me of taking the wrong number - even though she herself had handed me the order. When I asked, she didn't want to tell me her name and acknowledged the situation with another rude comment. That's not how you treat customers. Very disappointing.

Waited forever even though there was only moderate activity and 7 employees + shift managers at work. Ordered three burgers and one fries to take away at the terminal, nothing came as requested. The first cheeseburger without everything came with onions, the second came without onions even though it wasn't supposed to have any pickles (which were on it), the third burger came with sparse toppings, no extra ingredients paid for and literally drowned in ketchup. The Pommel was soggy and cold, the burgers were all lukewarm at best (with a lot of good will). The staff didn't seem overwhelmed at all and there wasn't a rush of customers either. Takeaway order which was unpacked and eaten straight away in the car. Unfortunately we were pressed for time, otherwise we would have brought the food back immediately. We didn't expect anywhere near a star-rated kitchen, but we did expect that there was at least enough skill to be able to follow the "paint by numbers" equivalent of food preparation.

★★★★★★★★★★ ✫✫✫✫✫ 29⭑03⭑2025 ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ FOOD⭑DRINK ▶▶▶ Chrispy Chicken Burger The view was quite ok But why do you have to? always serve so lifeless and thrown? ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑ ✮✮✮✮✮ CHAIR⭑TABLE ▶ ✔️ Wipe here too ✮✮✮✮✮ TOILET ▶ ✔️ More cleanliness please :c ✮✮✮✮✮ CARD PAYMENT ▶ ✔️ ⭑⭑⭑⭑⭑⭑⭑⭑⭑⭑

Der Drive-In jetzt zur Coronazeit arbeitet schnell und ist gut besetzt.

My best friend Maciej left a review 5 months ago that he hadn't received the 20 ger chicken nuggets and 2 milkshakes he ordered. So far no one has apologized for it, so since he is still deeply depressed, I hope that an apology will appear in his emails soon.

My friend placed an order at Mc Drive. When he got home we saw that the contents of the second fries were not even half full. Apparently you have to double check everything here. But it's not worth going there again for fries. Really bad performance. 👎

Disappointed. Ordered 2 hamburgers which had to be checked after one bite. As they don't look fresh, that's an impertinence on the part of the employees. Both hamburgers were not edible.

Too long waiting time at Mc Drive

Digga, if I'm going to get food from you, then I'll put in everything I order, I don't even eat shit McDonald's and fries properly

Too incompetent to complete an order correctly

Worst McDonald's branch I've seen in my life. Unfortunately I wouldn't actually give this one star but unfortunately I have to give it one star. Staff absolutely total loss and very unfriendly.

Service was good we had no problems just the average macdonalds

Ate there on February 12th with 5 other people, everyone was shitting and puking the next day. The health department should pay a visit there! We will definitely report this, it's not the first time And they are not unfriendly and cannot be recommended

I placed an order there and had to wait over 20 minutes, even though it wasn't a particularly large or complicated order. During this wait, I observed that the employees seemed disorganized and overwhelmed. They didn't seem to know who had to do what task, which caused additional confusion and even longer wait times. Additionally, the staff was extremely rude and disrespectful. Instead of responding politely to questions or giving an explanation for the delay, you were ignored or treated unkindly. This behavior is completely unacceptable for a customer service restaurant. I was particularly shocked by the hygiene conditions in the restaurant. It was visibly dirty, both in the dining room and behind the counter. There were leftover food and used napkins on the floor in the kitchen, which is not only unhygienic but also reflects poorly on your company.

Your food arrived without waiting too long. The staff was sympathetic. Taste is the taste we know. (Big Mac is always my menu choice) They could just be a little more careful about cleanliness. We had to clean our own table. I didn't want to make a bad comment because I gave it to the intensity. Thank you for the service 🙏🏼

I waited 20 minutes for a single happy meal. And then when I got home everything wasn't even included.

On our first visit the system didn't work, so it took us forever to place the order on our smartphone. On December 3rd, 2023 it was very cold in the restaurant. There was an unpleasant draft from the ventilation above the windows. We canceled our ordering process (via smartphone at the table) and drove to another branch. However, it wasn't really warm there either. On the next visit everything finally worked out. Even the MacRib, unfortunately often almost sauce-free, was "swimming" in the delicious barbecue sauce.

MC Drive was full and you had to wait for 5 minutes. Redeeming the coupon worked well.

With one of the worst McDonalds restaurants in the Ruhr area!

Ein McDonald's wie jedes andere. Corona-Regelungen wie immer bei McDonald's total übertrieben und nicht wirklich ansprechend umgesetzt. (Flatterband ist einfach nicht schön!)

The toschaif plates are not just left on the table, even when they are already finished

Terrible! load dirty! Food took forever to be ready! And the burgers were cold! So I'm really relaxed about things like that, but that was nothing.

The men's toilet was only super dirty on the floor. There was urine everywhere around the pots