McDonald's in Dorsten

We always stop here when we come to/from East Frisia. It's always been great, but this time the 🚹+🚺 restrooms were pretty dirty. We weren't used to it! Therefore, points deducted! Food is good, MCD standard. Friendly staff.

Everything was fine. Nothing to complain about.

The employee serving was extremely unfriendly, I asked for an extra straw and he simply said no, after a lot of back and forth he reluctantly gave one out

What can 8ch say about MD? One is like the other, sometimes bigger, sometimes smaller. Food is always the same. Only the employees usually vary slightly, the opposite is also more noticeable...

I have to wait 45 minutes for food and then something is always missing from the order. and I think I saw a few rats running around in the kitchen just like in the movie Rattatoui 💀💀

We'd love to come back. This is the McDonald's with the fastest service. Nice employees on site.

It's not exactly warm in the store and an employee who was on duty today wasn't particularly keen on working.

Totaler Reinfall. Mc flurry bestellt und der Becher war noch nicht mal zur Hälfte gefüllt. Am Terminal gab s kein Papierbong mehr . Auf Beschwerde wurde gar nicht reagiert. Unsauber hoch 10. Essensreste auf dem Boden. An den Tischen klebt man von lauter Dreck fest.😡😡😡Personal total unfreundlich

Very cold in the store! And the service (blonde and stocky) was very unfriendly!!!

I had to wait an hour and couldn't go forward or back because of the rush in the fast food restaurant. I couldn't do anything. Simply bottomless

Hello, Since it was ordered and paid for via the app and picked up at McDirve, this review is limited to the topics of MCDrive and staff. The ambience is adapted to the current McDonalds standard, nothing special. The right amount was as ordered, so no burgers, fries or sauces were forgotten. Unfortunately, special requests for an ordered Mc Smart menu with 2 cheeseburgers without cheese (hamburgers are not available as a selection) were not fulfilled. The note with the note “without cheese” is stuck on the cheeseburgers you receive. Both burgers were still WITH cheese! The fries were warm and tasted very good. All the burgers and wraps were put together crookedly and wrapped crookedly in the paper, which is why the contents (salad and patty) of the burgers fell out halfway out when unpacking. If you like my review, please leave me a like. Greetings Rauschi

The drive in has very long waiting times

You wait well over an hour for food - not an isolated case, mind you - for 3 hamburgers

Absolutely overwhelmed drive in and inside waiting time 15 minutes 8 food being prepared inside, car parades outside in a traffic jam. Staffing seems to be the same as always… just way too slow

Never eat here. We waited for food for 30 minutes and when I got my Doubble Chees without cucumbers, everything was gone. No cheese, no sauce and no onion. This store does this very often, it's theft. You should never eat here unless you want to be robbed

Extremely poorly organized. We waited 55 minutes for our food on a Saturday evening. Has nothing to do with a fast restaurant 👎👎👎

After I waited over 30 minutes for a (!) cheeseburger to take away and when I asked how long it would take I was only answered rudely and rudely, I left without the cheeseburger. Pure chaos and overwhelm for the employees who are supposed to put the orders together.

Still unfriendly staff. Also now also fries made from old fat. Super! 👍

If you have to look for a CLEAN table at around 10:30 p.m. when it's not very busy and the toilet is unacceptable, as a guest I can't understand that.

Just tried to call on January 18th, 2025 at 11:52 p.m., was only rudely rejected. It's a prank call, I'll report this tomorrow. Very unfriendly staff

Too few staff. Not clean at all.

Worst McDonald's I've ever seen

We had breakfast. So friendly We haven't seen service-oriented employees at McDonald's for a long time.

The slowest “fast” restaurant But at least funny and friendly

We were at McDonald's today (January 8th, 2025) around 8:30 p.m. After placing our order, we waited about five minutes for our food, which was completely fine. Now to my problem: We ordered a Big Tasty Bacon, which we personalized. We ordered two slices of extra bacon for €1.20 and extra jalapenos for 0.40 cents, as you can see from the photo. Unfortunately, when we unpacked it at home, we discovered to our regret that we had NO additional bacon on our burger. There were only 2 slices of bacon on it and I'm assuming that with a Big Tasty BACON two slices are standard for the product. There were jalapenos, but there were exactly 3 jalapeno rings on the entire burger... I think it's a shame that they don't manage to put together the order exactly as it was ordered, despite a sticker on the burger that shows the extra requests and clearly shows that extra bacon was ordered and paid for TWICE. In terms of taste, the food was as delicious as always and we don't blame the service either, it's all the fault of the kitchen.

It was quite busy and the employees had their hands full, but it still went pretty quickly. Of course, it wasn't super clean, but that was due to the high number of people.

Well, stop at McDonald’s. But cleaner than the ones I know in Bonn and the staff is more friendly/personal.

The connection to the motorway is practical

Nice and clean McDonald's with friendly staff.

Rude, dirty, long wait, food was okay. The customer is certainly not king here

The food is good The staff is always nice Unfortunately you have to check whether everything is there because it's the second time something has been forgotten and I don't feel like going back every time So staff please pay more attention, thank you, I will do it myself now

I've just been stuck in McDrive for over half an hour. No information as to whether there is anything left or not. No forward and no back. Unfortunately very poorly managed.

Nothing to do with fast food. Had to wait 40 minutes and food was cold. It was very dirty and very slow unfriendly staff. Chicken nuggets were thrown forward from the kitchen so that the packaging opened. Downright chaos...that was the last time.

Unfriendly people at work. Waited 30 minutes for an iced tea

I had to wait over half an hour for my food even though there was nothing going on.

I had to wait over 10 minutes for my cheeseburger.

I was into the dive-in and can't say anything about the ambience. Otherwise a completely normal Macces, as we know it. No special features. Friendly service and as far as I could see it was clean and tidy. Note: the drive-in could be better covered so that it doesn't rain in when the car window is open.

I received the wrong order at the drive-thru today and of course I only realized it was wrong when I got home. I will never order anything from this crap shop again.

Friendly service straight to the table. The restaurant manager was in a good mood, handed out balloons for the children, wished you a bon appetit.... // Thumbs up!!

The food was once again only lukewarm, so we had to wait forever... very sad and for so much money... 😕

The advertised opening times are not correct. Large posters proclaim “open daily from 7 a.m.”. At 7:15 a.m. everything was dark and closed. It doesn't look like it will be opening at short notice either.

All in all quite nice. The restaurant is kept fairly tidy, although the toilet floor sometimes leaves something to be desired. Otherwise you can't really complain much. Food comes pretty quickly and is warm.

Nope again, it didn't taste good and was completely cold and the order was wrong.

After a long time, a Mc where you get hot fries and the burgers aren't just slapped together

Service was considerably less, we had to order at the pillars. We were turned away at the checkout.

My last visit to this branch was definitely my last! I've never been treated so unkindly as a customer... I've let it sink in for an extra six months now. But please hire more people, train your staff better or just close... Thank you

The burgers are getting smaller and smaller. Not worth going anymore. Better in a chip shop.

Employees totally unfriendly and rude, shop super dirty and disgusting! Never experienced anything like this at McDonald’s! Never here again!

The toilets were dirty, the hand dryer was broken, no paper towels, dirty tables, the return cart was overcrowded, even though there wasn't a big crowd. So not recommended.

The employees are totally unfriendly and very loud towards each other. Disgusting behavior! You're shouting loudly at each other in front of customers, that's not professional! Among other things, we were hardly noticed and the orders came after about 45 minutes. Food was cold, tables dirty! Outside we saw several rats in the parking lot. We will avoid this store!

McDonald's employees place waiting customers in the drive-in, creating a backlog of 8 cars. When you asked other customers to clear the way, the McDonald's employee stupidly attacked you from the side. The ice melted before you could leave the drive-in. The entire stay in the drive-in from ordering to leaving took about 20 minutes. “Only 1 Mc Sundae ice cream was ordered”. The term fast food takes on a whole new meaning. Customer service looks different to me. Too bad!

Our go to McDonald's when we have a concert in the Ruhrgebiet area. Food is good, store is clean and the toilets are well maintained. The service was dramatic though. We ordered through self-service, but had to pay at the cash register. We had to wait for more than 15 minutes before someone from the staff came to help us. There were 6 people in line waiting.

It tastes like McDonald's, it's the usual McDonald's food. This was the second time we were there while passing through. The first time was terrible because the few, poor employees had to deal with far too many people and their orders at the same time - they simply had no chance of maintaining order and completing all the orders quickly at the same time. All the tables were occupied, there were people standing around waiting for their food and the line of cars in the drive was so long that you had problems getting your car out of the parking lot. We would have been better off driving to the nearest McDonald's. The second time there was relaxed and everything was tidy and tidy and the salad was crisp and fresh.

We had to wait a very long time for our food. Over 30 minutes! The toilets are dirty and there was no soap nor did the hand dryers work. The employees were overwhelmed with the work. The return carts were not emptied and trash was piling up. Three more employees could easily be needed here. There were no toys either. Not usable at McDonalds for once. Plan your time and take disinfectant with you, tables are not cleaned either.

Absolute, chronically understaffed, chaos shop that simply cannot cope with the sometimes high number of guests (located directly on the A31). No matter whether in a restaurant or in McDrive. You always wait an extraordinarily long time (compared to other McDonald's branches) and it often looks like a battlefield inside because there is apparently a lack of staff to empty the full tray stations or just wipe down the used tables with a damp cloth.

Apart from the rare case that things go wrong, such as getting the wrong food, everyone is very friendly, with a few exceptions. In addition, it looks very nice there after the renovation.

A typical McDonalds. We where quite late in the evening and staff was cleaning and serving. It took a bit longer than usual, but quality was good, it was warm and that is already a plus point

The nastiest McDonald's I've ever seen. Saw several rats outside in the parking lot. Unfortunately, when we had already finished the food. In the restaurant the floor was so dirty, there was leftover food on the floor, the tables were so disgustingly dirty... the staff stood behind the counter and twiddled their thumbs. I wouldn't eat here again for any money in the world.

Ambiance and food as always...but the order was prepared quickly as well as nice and friendly table service

Very clean McDonalds branch. The employees are also very nice, and the food is typical McDonald's. The order went through the screen like in the other branches. The food we ordered came to the table very quickly.

Loading dirt. You can't eat properly here, it's just uncomfortable, dirty, unhygienic, and disgusting. For example, there were pieces in my ayran or the chicken burger was unbearable. I don’t even want to get started on the crispy chicken burger.

We ordered 2 wraps and 2 lattes at the drive in. My cheese wrap was without cheese. Instead the bacon with bacon AND cheese. Unfortunately the coffee was without milk. It took forever for that to happen. I wanted to offer help 🤨

Unfortunately, my last visit to this McDonald's was disappointing. The staff were very rude to each other, which created an unpleasant atmosphere for the guests. We also had to wait a very long time for our food. And when it finally arrived, the quality was disappointing and not up to the typical standard I'm used to from McDonald's. Overall it was not a recommended experience.

Very friendly staff even at a late hour 😉 clean and well maintained.

The dirtiest Mac Donald I've ever seen. Everything was dirty on the floor, with paper and leftover food scattered around. Cleaned tables with your hands so that you could eat at all. Clearance stations are all over the place full of trash and full tablets. Apparently no one feels responsible for this. Now to eat. Waited a long time until it came to the table and then the fries were cold and the burgers were only lukewarm. When we complained we were also insulted in an unfriendly manner. When a new burger and fries were brought to us, we were advised to eat quickly before they got cold. When a guest from the next table intervened and said that his fries were also cold and that he only got them a minute ago, he was further harassed. So I have to say that this wasn't an isolated incident, because we stopped there several times because it was on the way home, but that it was definitely the last time we were there. All I can say is you better drive on and get something to eat somewhere else.

Unfriendly. It's the most McDonald's I've ever seen. The food was cold and when the staff pointed it out, they complained about it.

Everything was very clean, including the toilets.

What a regression. Only 1 toilet was available and the towel dryer does not work. Dirty restaurant and the order is not delivered properly. Really not recommended 😔

A really clean branch. The order was quickly completed and promptly brought to the table. In addition, the order was complete.

I was there this morning at breakfast time. A really nice employee at the front helped me with my order. Then suddenly it got a bit more crowded and all of a sudden she was doing the drive, the cash register and also the café!! At some point another employee came forward (supervisor) and started to “help” the nice employee. She prepared the orders on the trays at the checkout area and handed them to her colleague to bring them to the tables! I was wondering what kind of multi-talent this employee is. She was already busy in the drive and in the café. The supervisor, however, didn't move a meter! Of course, everything takes longer if one employee has to do everything while the other is working hard. Respect to the hard-working employee who always remained friendly and apologized that it took a while. The supervisor just bossed her around and gave her very rude answers. How can you treat your colleagues like that? No wonder no one wants to work there. I've been there often and have seen this behavior from superiors several times. As a guest, I find this behavior very unpleasant. I just had to get that off my chest today because I just felt sorry for the nice employee today! You could tell she was really trying to get everything done. You should be happy that you have such an employee. The supervisor should be ashamed of herself.

I've been waiting for my take-out order for more than 30 minutes while one order after another goes out at the DriveThru...

The dirtiest McDonald's I've ever been to. There really wasn't a single place that was clean. The floor full of fries 🤷🏻‍♂️

Employees couldn't keep up at rush hour (SA 7:30 p.m./8 p.m.). All tables dirty, floor greasy from the service employee's walk, no napkins, toilets without soap and toilet paper. After a nice note about the lack of hygiene products, there was only an indifferent reaction.

Very dirty, absolutely not recommended.

Dirty, unfriendly, there was rubbish everywhere, the ashtrays outside were full and there was ashes on the tables and there was another rat on the terrace. Oh yes, the floor inside is slippery (from the grease)! It was 23 degrees and dry before anyone says it was just wet! I'd rather not write anything about the toilets!!!! I've never seen anything like this!!!!

Nice staff should rather work in a real restaurant!

Delicious 😋 😋 burgers 🍔 🍔 and friendly staff!! It wasn't always like that here!!

The waiting times at the McDonald's drive-thru are really unreasonable... 30 minutes +

I was there with my 3.5 year old daughter, as well as my partner and her son. It was very hot that day and the children were hungry. Have 1! We had to wait an hour for our food, which we only received after a loud fuss from me (I was extremely embarrassed, but the children had to be taken care of). No service was possible that day without drama and theater. The workforce was completely overwhelmed. The branch looked like a mess (nothing to add to the pictures of other reviews). We placed the order online before entering the store and asked to cancel my order. Was not possible because the order was “unfortunately” deleted from the system. However, I paid for everything. The food was then brought to the table cold and in multiple batches. That was an absolute disaster! I then contacted the complaint management and complained that my daughter and my partner's son were basically being held there. Apart from a “sorry and please come back soon” there was nothing. This branch may look family-friendly on the outside, but appearances are deceptive. Furthermore, the service is unacceptable. If you want to sit on such a high horse... Burger King is 15 minutes away (I'm still waiting for a clever response from the complaint management).

Took over 40 minutes in McDrive. It doesn't really have much to do with fast food anymore and to top it off, the order wasn't even complete.

Ich gehe öfter bei McDonalds einen Cappuccino trinken. Es passiert immer wieder, dass man einen Becher bekommt, obwohl man im Restaurant trinken möchte. Wenn man sich beschwert, wird das Getränk einfach genervt vom Becher in die Tasse geschüttet. Unmögliches Verhalten der Mitarbeiter und auch des Vorgesetzten, der es auch noch toleriert. Das Personal gibt sich größtenteils keine Mühe und ist meines Erachtens nicht kundenfreundlich.

One of the worst McDonalds in Germany. Despite the average number of guests, we waited about 30 minutes for our food. This was then cold... During the entire time no one cleaned the tables and floors. Totally dirty, the whole store! The toilets are the worst, dirty, smelly, disgusting! Never, never again!

They simply never manage to pack the entire order into the bag. Every time at least one thing is missing. I'm starting to suspect there's a stitch behind it.

Service is bad, you have to wait forever for a little something. Open early at 7 a.m., nothing is ready before 7:30 a.m. and you wait and wait.

What a disaster. The floor was littered with remnants of a milkshake and the return trays were piled up in a leaning tower. Dirt everywhere you looked. There are far too few staff and they are geared towards delivery. You MUST order through this electronic kack menu and wait for delivery. Everything is geared towards shoo-shoo. The girls don't have time to clean up or mop the floor. It's a mystery to me how you can make money like that. The visit after more than 3 years confirmed that I would never go to the MC again...

Just can't tell plant nuggets from real nuggets. It's happened several times now. I think it's an absolute disgrace to sell meat nuggets to people who wanted vegetarian nuggets. If you ask, you'll be told they're the right ones and that you know everything because you've been working there for 6 years... well, it's a shame, but the fact is: you can do a bad job for 6 years. And it's actually not that difficult

Solid food. Restaurant and especially toilets terribly dirty.

Motorway exit Lembeck and then you're there in 2 minutes. Normal MC but mostly very clean. The employees are usually super nice and will also help with small requests. As a gesture of goodwill, we have often received more than we ordered due to the long waiting time or received ice cream as a gift.

The toilets couldn't be locked, there was no toipa. Generally quite unhygienic.

August 31, 2024 6:00 p.m. A disaster😡 We ordered two cappuccinos with our meal. We were served these in ToGo cups even though we were sitting in the restaurant. We didn't accept them and asked for cups. The statement “We don’t have any cups” came promptly. A look to the left proved the statement to be a lie; the cups were clearly visible. We then told the waitress where the cups could be found, whereupon she walked away, obviously very upset. When the cappuccino was brought to us in cups, we slammed it onto the table without comment and with a (if looks could kill) expression on our faces. And like a flash the lady disappeared. I decided to publish this review here because it is completely pointless to contact McDonald's. There you will receive an email with the answer that the process has been forwarded to the franchisee. Here you can wait forever for an answer.

Food was below average for a McDonald's. The food came very quickly for a group of 5 but was a bit cold. What is not possible is that the toilets were dirty, toilet paper was flying everywhere and there was apparently no paper left in the women's toilets.

Not even toilet paper or pot yet

Waited 45 minutes for the food, extremely rude when we wanted to cancel the order. Reference to a large order, however more than 20 orders that came in after us were delivered beforehand. Garbage will not be cleared away - never again!

9 a.m. tables dirty as if the day was over. The floor is so dirty that I wonder why the wiping warning signs were put up in the first place, but they are certainly there simply because they have already become so established in the inventory. Toilets completely underground, I have no idea how wet something I was standing in. But I'd rather not know what it was! Hand dryer with so much dirt in the collecting basin that it was better not to blow your hands dry. Even the coffee spoon looked like it had already been stirred through 3 other cups.

We ordered some donuts and lattes. Poor-tasting *black* (!!!) coffee was sold as milk coffee. When we asked, we were rather rudely referred to the small packets of coffee cream. Unfortunately there is no well-trained staff and they are also unfriendly. Too bad!

Maybe good on other days, but today a disaster. Unfortunately the team was completely overwhelmed, the food took 20 minutes, the wrong things were delivered, but McNuggets were good. We couldn't take our rubbish away because there was a huge pile of rubbish at the disposal station. The mood changed at times and customers demanded their money back. The toilet, however, was reasonably clean. Maybe employees called in sick at short notice and the remaining colleagues tried their best, but unfortunately that wasn't so nice today.

Eating something there on a Saturday lunchtime means waiting at least 40 minutes for the FAST food, then the orders are not complete and/or the food is cold. Nobody feels responsible for disposing of the garbage, which is why some of it remains on the tables. Unfortunately you have to give at least one star, unfortunately you don't deserve one for your performance today... 🤬

The food was cold and a cowardly bite, not everything in the order was complete, the waste corner was not cleaned up because we could not get rid of the tray and the toilet paper was nowhere to be found, in addition, the toilet was very unhygienic Never eaten at such a bad McDonald's before

Went to eat while passing through a year ago and had breakfast today. McD is McD, but at least it's clean and again very friendly service despite extra requests just before breakfast ends 😅

Excellent rest area with beautiful new charging stations up to 250 kW