McDonald's in Castrop-Rauxel

Very nice staff and we have never had any errors when ordering.

Been a satisfied customer for years, service today is just terrible. Ordered food. Waited 20 minutes in front of the main entrance only to get the wrong food. The lady reacted to my comment cheekily, "Well, I was just wrong about it" and went back inside. From now on I always go to Hagen. It's cheaper there and the staff are friendly!

Order at the terminal. Was brought quickly. When asked whether the table could be cleaned, a friendly "immediately", which was implemented within a few minutes.

Got the wrong order and waited 20 minutes for 5 cheeseburgers...

So basically like any other McDonald’s However, the employees seemed to be easily overwhelmed and stressed when there was a lot of activity

Every time something is missing

The wrong food was served several times, especially with the veggie dishes they were given meat.

You have to clean the tables yourself and you have to wait 100 years for your food - it has nothing to do with fast food, it's more like slow food

Once and never again! My husband and I went to this McDonald's yesterday and unfortunately the visit turned out to be a huge mistake. My husband got sick after eating - stomach problems and nausea. Something like that simply shouldn't happen. Hygiene and quality don't seem to be a priority here. Very disappointing, we will definitely not be coming back!

Restaurant “Zur Goldenen Möwe”. 😅🤣😎

After we had such a bust at Burger Loser that same day, this McDonalds saved our evening. Service was friendly. Unfortunately 1 star was deducted from the ambience, the tables weren't cleaned, so we did it ourselves. Well, to eat, as is often the case at McDonalds, some of the food was cold.

Waited over 30 minutes for the food and then it was still cold. That was the second and last time

Well, I have to say they are quick with the orders, but when you look and you notice that things are missing, I find that really sad, especially when they make the orders with just under ten people

The employees there are nice but very careless. I was there recently and my drink simply had a part of the machine in it that definitely didn't belong there. Very disgusting. As an apology we got a new drink + an apple spritzer.. Another time the meat was missing from my burger and we couldn't give it back because we ordered it at the drive-thru and then drove on. The Mc Donalds is clean, the food there actually tastes pretty good except for a few things, I just wish the employees were a little more careful and I hope something like this never happens again!

Rats run across the parking lot, burgers are cold and look like someone was sitting on them, well the fries are colder than the ice cream and there are no products that were paid for including the deposit... Die on your Halloween Fanta

Food is prepared without gloves. The toilet is very dirty and the station is clean, never again.

Tastes. Then unpleasantly full. Outrageously expensive for what is offered. Update: stars removed. Got three cheeseburgers today, all without onions, cold and dry bread. If you already have exorbitant prices, you greedy capitalists also offer a minimum level of quality.

2 terminals broken, the other two with a big queue of people, you won't be served at the checkout, you just have to wait, I was told. Toilet is also very unclean.

With medium capacity utilization, staff were unable to maintain normal operations. E.g. Drive-in orders were not processed at the designated counter, but were brought to the customer individually if they were found or the paid order was not taken by someone else because the goods were given out on suspicion. Our order was taken via self service and not processed or ignored for about 25 minutes. Asked about it (with invoice) , they wanted to collect the bill. This could only be avoided by referring to applicable law; the service owed was delivered to the originally specified table after another 10 minutes. As expected, the quality of the ingredients was good, but the craftsmanship was maximally sufficient, or at least complete (unfortunately this has to be mentioned as a positive because it is not a standard). Would I get lost in these finals again if I got hungry on the way home around midnight? Clearly no

Waiting times too long, apple turnover takes 30 minutes The store is almost empty and you don't even get any compensation, which is a shame

After 30 minutes the food wasn't ready, only drive-thru service was constant. Enough staff, but the slowest there is

A total disaster. Ordering machines seem to work as well as the ice cream machine, almost never. The staff is completely overwhelmed and a big problem is the language barrier because hardly any of the employees speak German fluently. A lot definitely needs to change.

Last night we went to get food after a long time. We don't go there that often because it usually takes a long time and something is almost always missing when we take it with us. Of course it's stupid if you only notice it at home. But last night...it was super quick and the employee packed everything carefully and didn't forget anything. Thank you...my children were very happy!

I had already visited a few McDonalds branches, you have to be careful, the ordering terminals are great and 80% of the food is made quickly, but there are a lot of problems with the organization. For example, I often ordered there and it gets close to closing I've forgotten something about every order I've made at home or on site, sometimes even whole burgers or menus with side dishes, instead of apologizing you're treated unkindly or not taken seriously, the place is extremely dirty and the tables are all I don't want to do Talk about it, the floor sticks and has been for many years!, I assume that a proper basic cleaning rarely takes place. The next problem is: the employees' knowledge of German, I think it's commendable to employ people with a migration background there and to offer a great place to work, but it becomes difficult when you as a customer can't talk to these people in either German or English, This very often leads to disputes because some employees don't even know the name of their products, so there are also disputes among the employees themselves. There is often shouting in the kitchen, people sometimes grumble at each other at the checkout, and the atmosphere is bad. I'll probably still eat here, but you have to pay close attention to what you've ordered; it's best to unpack it on site and go through it to make sure everything is there.

Food... typical McDonald's. However, the fries were only lukewarm and soggy. The shop was dirty and there was no employee in 1.5 hours.. there were enough there.. the tables were wiped or the chairs. Everything sticky and dirty. 15 minutes of waiting for two menus, which were then only lukewarm.. Well.. next time we'll try the drive.. maybe then the food will be fresh and we won't have to see the chaotic interior

Talahons...kids bawling at lunch after school...loudly...otherwise food good...but the Makkes there can't do anything about that...a bit short of staff hmm. LG from Würselen/Aachen.

The food was catastrophic again today. It was cold, the fries were unseasoned and the burgers tasted rotten. Not to forget the employees who are unfriendly all the time and give you strange looks. There was also a black hair in my cola and the sauces were missing from the order. WORST MCDONALDS!!!!

Except for the toilets that weren't clean, otherwise great

Received the wrong order for the third time in a row. Not recommended. Then you ask if you get the thing you ordered and are sent away.

It's getting worse and worse and hygiene is a foreign word. Never again!

The Mc Donalds in Castrop-Rauxel was very full but shortly afterwards we got a seat. The food is delicious but the Filet-O-Fish is a little too small!

Everything tastes normal, but the waiting time is clearly too long. I waited almost 20 minutes for a small menu even though there was little to no activity and an employee even said to his boss in front of me: "I have nothing to do, no orders are coming. Can't it always be so relaxed?"

This branch gets a solid "OK". The food... Well. It's McDo. It's the same everywhere. But some are more equal. It is often possible to prepare fresh and perfect food. Personally, I experience problems too often. Sometimes the fries are no longer crispy, rarely even cold (consumed on site). Sometimes the contents of the box seem too “thrown”. The service, in terms of friendliness, is impeccable. If I add the waiting time and completeness to the service, then not. It seems chaotic to me behind the cash registers. As if it wasn't always clear who was working for whom or who was packing which order. Before I just write about the employees and what they achieve there: There's more. Too often I experience that guests approach the employees in a short manner, without a greeting (which should always be included) or simply in a rude manner. The technology is not always at its best. Sometimes the monitor with the pickup numbers goes on strike, sometimes the air conditioning... Under these circumstances I should actually give it five stars. I'll try something different: If you're not in a hurry, check your order, and remain friendly, there's no reason why you won't have a good experience.

Got an ice cream as a gift because no one picked it up 💛 Thank you 🤤

I went to the MC and a housekeeper treated me very badly just because I'm not German

The people here have absolutely no idea about anything. As a customer, you have to tell them how to use the cash register. Nothing at all works here in this store. On top of that, I wait 40 minutes for my order. It was the first and last time I came here 0 stars would be better

We live in Castrop. Unfortunately, since we have a child, we can't avoid it. No matter when you go to this branch, the food takes a long time and is cold. What was also noticed was that things were constantly missing from the orders. Not only with us, but also often enough when other guests complained. Cars often line up in MC Drive or in front of the store to wait for orders, especially on weekends and evenings. It's not uncommon to have to wait 40 minutes or more for your order here. We came to the conclusion: poorly trained employees, apparently too few staff.

Never again will you understand something when someone orders 2 MC ribs without onions and gets 1 with and one without. The receipt says 2 without onions. At the counter you will be told you have to enter it for each one individually. I then asked to dispose of the 1, I hope they did. The staff is absolutely overwhelmed, so I'd rather stay in Harpen because they'll talk to you if you don't want to order at this terminal.

Unfortunately, my visit to McDonald's was disappointing. The employees were not friendly and showed little interest in the customers. I had the impression that you weren't welcome here. It's a shame, I expected more.

Food is always a stop Mc Donnals Typically the service is unfortunately very often overtaxed but the worst thing is why every table and the floor in the shop sticks I would like to know that

They didn’t give me napkins and ended up giving me another order.

Probably the worst McDonald's I've ever been to. Some burgers and ice cream not available. Orders took an extremely long time and then they were incorrect. Not just with us. This McDonald's is not recommended.

Unfortunately, there was an extremely long waiting time, communication when ordering was very bumpy because nothing was understood. To add to the absolute disappointment, the beloved soft ice cream machine didn't work.

Always good, especially after the swimming pool.

Everywhere it says Sunday opening hours 7:00 a.m., here it says 7:26 a.m. and everything is closed, the door says 8 a.m. Who do you want to flax? Standing like an idiot in the drive-in area.

Everything is dirty, too crowded, the employees are extremely unfriendly I waited 39 minutes for a mcsmart menu When asked, the employees became rude When the food was served everything was clear and no longer fresh

Nice McDonald's near the highway. Impeccable service, even when it's busy. Bit small parking lot.

Criteria for working there: unfriendliness and stupidity. The employees don't know "Hello, please, thank you or goodbye." I ordered veggie nuggets and got chicken nuggets. Absolutely rubbish

We are very disappointed. Once again, the personalization requests were not taken into account during the meal, which unfortunately we only noticed at home when we opened the burgers. As a person with various food intolerances, I don't find this funny at all. The fact that the food is usually at most lukewarm has been a fact of life since I was a child, and it's normal that you have to check the amount and type of sauces you pack and that you should almost always have a drink for the long waiting times, but now it's really enough. The delivery service isn't any better, except that you have to pay more.

Despite pre-ordering and no customers at the drive in, we still had to wait 20 minutes.

This has nothing to do with fast food. Orders are marked as ready earlier so that the statistics are correct. Otherwise, nothing beats a wait of less than 15 minutes. All completely planned here.

NOT RECOMMENDED VISIBILITY!!!! I drove here especially after work because it says on the internet that it's open around the clock. It's just a lure maneuver!!!! The internet says it's even open 24 hours a day on Sunday, but you can only go there from 8 a.m. So save yourself the journey and go around the corner. You can only go there from 7 a.m.!!!

Once again it's cold and the tables are dirty and dirty!

The food staff is terrible, the service is so disgusting, this is unacceptable

NOTHING HAS BEEN FAST FOR A LONG TIME

Employees are nice. Ok, the toilets really leave a lot to be desired. The seats could be cleaner. I know that many guests also leave their garbage there. I won't say anything more about that. Unfortunately, that's how it is in almost every McDonald's

Long waiting time The shop itself is dirty There's always something missing. Burgers sometimes only have half a slice of cheese on them

Food cold, sticky and shop totally disgusting and dirty... Service is zero. Motto of this branch: eat and leave

We waited 1 hour for ONE BURGER and a few weeks later almost 2 hours for burger and fries because our receipt fell down. Plus, in the end it wasn't even good. Super unhygienic, someone coughed on a salad and did it on a burger with his bare hand. Generally very poor hygiene. Almost everyone is always excited and tense because everyone is served way too late.

I ordered to take away for 41 euros. They put everything in the bags. Call my number 222. Take it and drive home. At home I want to distribute the food and? Half is missing. Man, I'm angry. How stupid do you have to be? To only pack half. They have the order on the monitor. You take things one by one and pack them up. I think they do that extra. And at the end of the day they take the surplus home with them. And stupid me, I don't check the bag, I just trust the operator. Once and not again. You would have to hire real people who can read and not combine.

It takes a very long time to get your McDonalds food (up to 2 hours sometimes) and the service is generally very poor

The place is getting worse and worse. The three of us here and after half an hour we asked what the food was. The small orders were always brought forward and so we waited almost 45 minutes. Then, as always, sauces were missing and not everything was warm. And not to forget the cleanliness leaves something to be desired.

Ordered 10 hamburgers, got 6 chicken burgers. Counting is not their strength

A nice, clean location right off the highway exit. There are plenty of parking spaces in the green. There are also 2 charging stations here. The order is processed quickly. An MC Drive is also there. When the weather is nice you can also sit outside and enjoy the sun. All in all, nothing is left to be desired. Gladly again.

The food was warm or hot, but the meat from the cheeseburger was still slightly red and there was water and fat. The McChicken Classic Burger was also quite ok. The meat/chicken was too firm. And here too there was too much water and fat. The bread was also too hard. The meal took such a long time. 5 minutes. The ice cream wasn't good either. Way too thick and it didn't taste like anything

I haven't eaten at MC for a few years now, but I think there was a reason for that when I imagine what I paid for two ridiculous menus and then what I got in return was a disaster, so I'd rather go for the same money Invest in a real burger joint but get something tasty delivered so that was the last time I was there

Dirty...extremely long waiting times and then cold food. Very good branch. 👍🏼

This is really the slowest loading there is in the world

Everything is cold, congratulations. That was nothing.

Poor quality and service. Credit card payment is required here. Cash is real 😁 I don't want patronizing.

The WORST McDonald's branch in the world that I know of. No matter what city or country I was in - this place shoots the day. BASICALLY parts of the order are forgotten, prepared incorrectly or are simply old and therefore inedible. The staff is incompetent and simply unable to properly hand over an order to the customer… The place is dirty and the toilets are an imposition. ONE working toilet, ALL urinals (pee toilets) broken, urine everywhere and some feces on the floor and on the walls, it stinks, there is paper on the floor, no paper to dry your hands, no disinfectant and the hand dryer doesn't work either. This store simply can't continue to run like this and should better free up the space for something else. I'm also thinking about reporting the whole thing to the health department - I'm sure there's a lot to be found there...

The food meets McDonald's standards and is therefore completely ok. However, the service leaves a lot to be desired. Waiting times are ok. However, the employees seemed completely annoyed because my app showed errors and advised them to contact staff. Parts of the order were repeatedly “forgotten”. If there are promotional items (glasses, or currently pins) you always have to check and request them, otherwise they will definitely be missing.

The fries weren't fried enough. Otherwise everything is ok

The shop was just rubbish. Burgers weren't fresh, my glass was forgotten and the wrong burgers were sold that I actually wanted 🤬🤬🤬

Impossible waiting times Mac drive doesn't work at all, food is not complete and totally cold, you can't eat even worse for the money

Unfortunately the order is not what we wanted it to be. We ordered something and then simply gave it something else, even though we didn't want that. You don't have to go there again

Das ist der zweitschlechteste Laden in Castrop - nur Burger King in Habinghorst ist schlechter. Tempo kennen die Leute nur aus der Taschentuchwerbung. Bislang noch nie und ich meine wirklich NIE eine Drive-Bestellung gehabt, die auf Anhieb passt. Ich rede nicht von fehlender Soße oder so etwas. Mal fehlen 1-2 Pommes von 4, mal werden statt Nuggets die Plants verpackt. Heute wurden statt 8 Snackers nur 5 eingepackt. Also hier gilt es JEDE Bestellung zu prüfen - weil die Leute sich einen Dreck darum kümmern. Und ja es gibt Ausnahmen, 1-2 Leute sind mal da, die machen alles richtig. Aber die arbeiten nur kurz da, wahrscheinlich weil sie danach die Motivation aller anderen annehmen. Im übrigen , FastFood heißt hier „Iß dein Kram in 2 Minuten, denn sonst ist alles kalt“

I wonder why they have a Mc Drive if you only get the drinks and then have to drive to the main entrance to wait for the rest of your order.

Unfortunately, there was no cocoa in my duo. I think it is very sad.

Nice staff, good location, quiet & especially the food is served warm.👍🏼 So a nice thumbs up.

We've actually been coming here for years because unfortunately it's the only branch near us where we could get warm food (from McD) until we got home. But every order has been incorrect for years. In fact, we have yet to receive an order that was completely as we ordered it. You learn from it and over time we got into the habit of checking the order immediately after it was handed out and complaining immediately. Because we knew that no orders were complete yet. It doesn't matter whether you ordered it in advance, in the drive or in the store. Always the same game. But now with the last order the hammer came. It was relatively empty in the store and we took our order again and checked it immediately. The only thing missing was, how could it be otherwise, the sauces for the nuggets, but they were missing. Complained and got it. Back home and found the surprise. Cheeseburgers had no cheese, just ketchup and a patty. This was the case with 4 out of 6 cheeseburgers and they were wrapped in cheeseburg paper!!!, 1 hamburger was also missing, which we missed in the store. Checking the order is one thing, but the fact that we now have to unpack all the burgers to check whether they are correctly topped defeats the purpose. Because it takes far too long and the food is cold when we get home. Therefore we will no longer go to this branch. This is really too much. Complaint sent out, but no response from store to date. Now you don't have to do it anymore. This has overstepped the mark. So to the competition after BK. We haven't even had anything comparable in terms of problems.

Mc Drive very very long wait time

Waited over 45 minutes for a happy meal and salad! On top of that, 3 other tables who arrived later got their food quicker. Load dirt!

Mcdrive waited 20 minutes for a happy meal and mcsmart menu... Outrageous. I was supposed to move forward a few meters and wait... I completely forgot to place the order and ended up getting hit on by the team!

They lure people with coupons that don't work. This isn't the first time either, and something is always missing when ordering.

The place is getting worse and worse, we're now waiting almost 50 minutes for food and they can't cope. I would like to earn my money the way they work. I won't be there anymore if it doesn't change.

Soggy fries, everything cold, dirty atmosphere. Overall not recommended.

You wait about an hour for your order and you don't even go to the store

They never get it right. Everything is always wrong.

Easter Monday, 12:30 - 2 cars including us in McDrive, 30min. Waited for our order to be given to the wrong customer once when there was so little crowd (stress excluded). The poor woman at the McDrive is alone coordinating because the others didn't speak German...

Bad employees, they don't know any German, they don't even know what frozen yogurt is even though they sell it, they can't speak any German either

Far too slow despite the empty store, they didn't understand the purpose of fast food

All very lame. Chicken burgers far dry.

Very good restaurant and the drive in is also excellent

Really bad. Something is always missing from the orders and the peak was today: 30 minutes of waiting time after ordering at the terminal despite the empty shop. Our order was probably ignored. Then supposedly ready for pickup and when asked, the order was crammed together at the back of the table, really underground.

Unfortunately, additives such as extra meat have often been missing. But the worst thing so far was the Bigmac without sauce. Addendum... Now the employees "forgot" to pack a bigmac and the royal cheese sauce. Then the food is still cold when we check it in the branch!!! So soon I'll go behind the counter myself and after me my burge. I haven't experienced anything so incompetent at mc'd in a long time. Plus it's always dirty if you're there after 7 p.m.

I've never eaten at McDonald's as bad as it was on March 2nd. One portion was completely forgotten, which of course we only discovered when we got home. I couldn't get anything done by phone. Not again for me. Food was also cold.

As always, something was missing from the order, but we now check it immediately and complain about it directly. The lady we contacted about the missing goods wasn't particularly cooperative - she didn't place the order and couldn't or wouldn't help us. Eventually I was able to spot the lady who processed our order. I immediately got the nuggets that were still missing with a not really serious apology. A pity

Ordered Big Mac with extra sauce and extra pickles. Burger received completely without sauce and pickles.

Can't say much, we were there by car and took food with us