McDonald's in Dresden

+++ Parking rip-off +++ 35 € fine for exceeding the parking time of 1.5 hours +++ from today only Burger King +++

Unfortunately it's no longer going well on Mc Drive, long waiting times, you're often ignored at 2 ordering terminals and you wait and wait. Unfortunately this is the third time. In addition, the waiting times for pickup are significantly longer than when there was only one counter and order terminal back then. On the third visit I waited at least 15 minutes each time (always for 2 ChilliChees citizens) Unfortunately not satisfactory for a drive-in. Something urgently needs to happen and improve the process and MA coaching here.

Outrageous rip-off despite visiting the restaurant! I am really disappointed with this McDonald's branch. As a paying customer, I expect to be able to enjoy my visit in a relaxed manner - instead I was subsequently punished with a parking ticket! Apparently you are only allowed to park in the parking lot for 90 minutes, after which there is a hefty fine. That's an absolute disgrace, especially when you're sitting in the restaurant all the time, eating and generating sales. I wasn't there without permission nor did I block the parking lot - and yet I'm still supposed to pay 35 euros?! This definitely alienates customers. I'll think twice about visiting McDonald's in the future. If you want to eat here, you should do your research beforehand, otherwise you will end up paying more for the parking ticket than for the food!

I can only warn everyone not to be here as a "paying guest". 1.) The display on the order terminal did not work. Not one, not two displays. Help had to be brought here. This man was politely asked to help. He didn't seem to understand any German, but he tried anyway. (It should be noted... time delay!) 2.) The order was very delayed and I can't follow it. 3.) So in the end, I somehow had my order. I only ate half of it, the rest went away. You know why?😉🙈 4.) I was waiting there for another guest who joined me later. I would like to hand over supplies to him for his new social project, and exchange ideas with him, Unfortunately he was late for understandable reasons. After unfortunately arriving late, he also ordered food and then coffee. 5.) BOTH of us, mind you, paying guests, of this McDonald's in Dresden - Elbepark, were punished in the end, as "guests" of this "restaurant", this "guest establishment" and were punished by Parkdepot GmbH with a "demand for a contractual penalty" in an absolutely, incomprehensibly, enormous amount, McDonald's has surveillance videos! The customer can prove the rest.😉😂

Shameless rip-off! Ate and drank on Friday evening. A week later, a letter arrives from Parkdepot GmbH with a €45 fine because the maximum parking time of 90 minutes was exceeded. Are you serious?! I'm not in the mood for this rip-off...

The McDonald's Restaurant in Elbepark Dresden, located at Peschelstrasse 33, offers its guests a pleasant and modern ambience. The branch is known for its friendly and helpful service, with staff always striving to process orders quickly and correctly. Many guests praise the cleanliness of the restaurant, which contributes to a pleasant stay. Opening times are Monday to Saturday from 10:00 a.m. to 8:00 p.m. A special highlight is participation in the “Dresden for Friends” program, where guests can receive two burgers of their choice for the price of one. This offer is always valid for two people and during regular opening hours, but not during breakfast times or in combination with other promotions. The location of the restaurant directly in the Elbepark Dresden makes it easy to get there, both by car and by public transport. There are a large number of free parking spaces, and the connection to bus and tram lines ensures easy accessibility. Overall, the McDonald's Restaurant in Elbepark Dresden offers a positive experience with good service, cleanliness and attractive offers, making it a recommended address for a quick and tasty snack.

Never this restaurant again! After the burger came the hammer - 45 euros penalty for parking too long (max. 90 minutes allowed). Eating comfortably without time pressure - none! Is this the new business model? Rip off! Impudence!

Always quite crowded here. No wonder given the proximity to the motorway and the Elbe Park. Food is good and usually fresh due to the high throughput. Sometimes burgers that are put together quite carelessly.

Great service and friendly staff. 😋

Super great customer service Karlos, who walks around in the customer area, politely asked about our satisfaction. Very friendly. Thank you very much 🙏🏻

Very good service, Carlo's best man 🍀 gladly again and you and your team have a great and well-deserved weekend

So Carlos is really a bombshell. His open and approachable nature is really great. He made my day better. 😄

Great stay, especially thanks to Carlos. He should be employee of the month because he made our day better. A salary increase would definitely be appropriate.

Went to see you today and were really amazed at what great employees you have. Especially Carlos, he was super friendly to us.

Some of the food was very slimy and didn't taste good. For the breakfast menu I ordered a breakfast sandwich with egg and cheese, a cookie and a cheesecake. The cheese didn't melt properly, instead it was sticky. The egg tasted too much like butter. Also, the cookie looked burnt and was hard. The cheesecake was delicious. Unfortunately, the service was very rude, a lady shouted at us because we supposedly ordered 2 dishes from the same number. A disaster!

We were there on a Saturday lunchtime. It was well filled, but we immediately found a clean table, something we don't know from other branches. We got food quite quickly. After a few minutes an employee came to us and asked if everything was okay. That was it!

We ate here today and were very impressed with the service. There are 10 order terminals alone, which are distributed throughout the branch, which nicely equalizes the situation. Then a squeeze was missing, which of course isn't that nice in principle. But a service MA came by and asked if everything was OK. We mentioned the squeeze and the MA immediately ran off. Very friendly and attentive MA. The branch looks clean. An MA also kept throwing a rag across the tables. I can only recommend this branch.

The cheek offered action with Pokémon and there was simply nothing in it. This problem is not an isolated case.

We were there at midnight and didn't get anything to eat because there was a cleaning company there. If the employees don't feel like doing their job, they shouldn't have to stand there until 3 a.m. during opening hours. Just ridiculous

Never again, had dinner and chatted with friends. Were allowed to pay a fine of 45 euros to the parking depot. Mackes must have needed it.

Unfortunately, it now happens regularly in this branch that you order something from McDrive, pick it up on site and then find out at home that something is missing. Last time it was the nuggets, today at 7:30 p.m. the curly fries. This is of course extremely annoying, since that's not why you're going back. It has happened several times that burgers that were specifically ordered in the app without onions still had onions on them. I expect that this will be significantly improved and recommend that everyone check the products they receive on site before leaving. The branch itself is very chic, but also very well attended.

Everything was already cold and half was forgotten, even an MC wrap so a main course was simply forgotten. How can something like this happen? You have it all written down on paper and you still forget it...

Many thanks to the two young men who worked at the drive-in yesterday on January 19, 2025 around 5:15 p.m. and took the time to place our order. That was really great and great. 👍 👍👍

I was very disappointed with this branch! I only ordered a shake and an ice cream at MC Drive...unfortunately the caramel sauce was forgotten and when I complained about it, I was rudely approached at the window. I had communicated the mishap in a polite and friendly manner and I actually expected that I would be accommodated in the same way. It's a shame, I don't come here anymore.

Coffee and strawberry cake were delicious.

The Filoaöe looks new and modern. We had to wait a long time and then got cold burgers and fries WITHOUT ketchup. Unfortunately we only checked the goods in the car. The lack of ketchup was a disaster for the children. The cold burgers for us. The toilets were clean. There is no free WiFi in the branch.

They can't count the same result in this MC Donalds either - it runs like a common thread through the MC Donalds restaurants. I ordered 6 nuggets twice and only got 5 again. What's the point of making everything new if no one can count. It's sad, I can't open and check all the food on the serving counter every time. It's really sad, teach your employees how to count correctly! In addition, there is advertising for the great glasses but nothing there, if there are no glasses you shouldn't advertise them!!

Please check your takeaway order immediately on site. I was missing a citizen. Unfortunately I only noticed it when I got home.

You order two burgers and don't get one

A blonde lady...very rude...the others were all kind....she snorted in my face over and over again with an unhappy face...I asked for help in English and very annoyed she replied "with me only German!" I understand she might have been tired but it's not my fault....in conclusion I waited 18 minutes

All shit. Everything was cold. Completely forgot about a bottled drink. Burger not topped as desired and at an additional cost. I don't feel like having to search through the entire bag to see if everything is in there. In the future I will only use Hansa Straße. Unfortunately. There was hardly anything going on and you get so much crap for your money.

I think it's a disgrace!!!!! You get something to eat at the branch, meet friends in the parking lot, chat with them and get a fine of €40 because you exceeded the time limit. So I will avoid the branch in the future because, on the whole, it's not worth paying €40 in parking fees for me.

I'm rarely speechless, but today I am. Two weeks ago I went to Elbe Park with a friend to have coffee. We had agreed to meet in the middle, at McDonald’s, since he lives a little outside. As sometimes happens, we chatted and one coffee turned into another. Now I get a bill for a €35 fine because I supposedly parked too long. I didn't just park, I made sales as a customer in your building. I find this kind of treatment of customers really disappointing and disproportionate. How can you justify such a rip-off?

Waiting far too long even though it's your turn after number. Get confused. You wait 15 minutes for a maxi menu and you can't wait longer if there's nothing going on around half past midnight. Too bad

The food is thrown together as usual and some ingredients are missing. Fast food. I can still handle that. But what really annoys me is the fact that something is missing from my order for the third time in a very short time! Sometimes a burger, sometimes the Cola or just the fries. And I'm not talking about large orders with a lot of customer activity here. Also just now: Simple McMenu with hardly any visitors...and still the fries were missing. The bag was almost empty!? Something like that HAS to be noticed!?? Dear guests (especially from the drive-in): CHECK THE GOODS YOU RECEIVE! Or you pay full price for nothing.

bad service, tbey made mistake and didn't change the berger and its been waste

Very bad service. They put rwrong souce on 4 berger and they didn’t change it when i told them.

Unfortunately our food was cold and some of the wrong products were received, we have seen much better

I was there and ordered something small to eat. I used to always pay with a card at the ordering machine, but today I paid with cash. I went to the checkout and asked approximately how long the meal would take. The waitress was rude as hell and was completely annoying and said sternly "You might have to pay before you get anything". I assumed you pay when the food is handed to you. I don't know, I would have liked to slap the cashier. You really don't have to be that rude 😐

Rop, recommended for a short break, nothing to complain about...

The days of good customer service are long gone. The burgers are packed together uncleanly. The sauces are distributed deep inside the small extra packaging of the cheeseburger (ketchup). Such burgers should not be handed out to customers, the key point being cleanliness. The new renovation means there is a lack of space for families, as children have almost no opportunities to play. A small sliding board, which in turn is directly blocked by seats. Furthermore, there is hardly any direct customer service or cash payment. I feel out of place and find there is no comfort in enjoying food.

Disaster. First we stood directly in front of the order taking point for 10 minutes, while one car after the other drove through at the opposite point (there are 2 where you take the order)... in the whole 10 minutes there was no message from an employee, not even “please wait a moment”. “. After 10 minutes, a tone finally came and I gave the code for the mobile order. You should drive to the next window where you can collect money. There was no friendliness whatsoever. We were then accused three times of not placing an order and just driving past the order point. I explained 3 times that we had given out the code until they finally gave in and stopped making the assumption. Order could not be found. After a lot of back and forth, the order was entered at the prices as I had put it together. At the next counter we got a half-full cup of Mc-Sundae after having to wait a total of 20 minutes. Unbelievable, I would never use McDrive here again. I've never experienced anything so bad.

So anything but a fast food restaurant. A kitchen that is too small and 2-3 service staff are simply not enough for lunchtime on the weekend at this location. I waited 25 minutes for a simple order of 2 burgers, a drink and a coffee and then something was forgotten. I noticed it too late and couldn't go back. Conclusion. Terrible service and won't be there again

It's all ok. But there were so many people there that they forgot my Royal Hamburger 😢 And I was already home when I noticed it 😢

I don't need this dirty ordering terminal if I still have to run to the checkout after selecting it... I can also order and pay directly at the checkout... This type of "ordering option" is completely rubbish.

On Friday we ordered food there and picked it up. I've been waiting at the "exit" at MC Drive for ages and my husband has had salmonella since yesterday!!!!! He had a Bic Mac. McDonald's has become such crap these days and is overpriced. And now also salmonella 🤬 we have never experienced anything like that, you now have fewer customers thanks to us!!!!

Rip-off to the power of 10, I met a friend there for coffee to chat on a Sunday afternoon and, unsuspecting, I now receive mail because we each have to pay a €35 fine for parking too long. Neither of us saw the signs because they were just so small. You can't even eat there in peace! I just think it's cheeky that we are or were paying customers there!! I'll never go there again!!

We waited 80 minutes for our order. Admittedly, it was busy, but the orders were not prepared in order. New orders were given priority, old orders apparently disappeared. When asked, I had to hand in my invoice so that my order could be processed. Of course that doesn't work at all. As a small side note, it should be noted that the McChicken was cold and didn't taste as usual. We also received a completely wrong burger. The employees were friendly, but also extremely overwhelmed. I also work in retail, so I understand a lot of things. But that was just nothing today.

McPlant without Patty. Of course you only notice it on the motorway. Great system catering

Nice ambience and facilities, very tasty food for young and old, keep it up 😊

I'm from MV and ate there for about 2 weeks, everything was good. Now I received a fine of €35 for parking too long. I think it's a disgrace that paying customers are being ripped off like this. I won't be driving to a McDonald's again anytime soon, especially not this one.

Dirty and unhygienic. Overwhelmed staff don't speak German, you feel like you're abroad. After 30 minutes of waiting, the food was still cold. Absolutely shabby even for McDonalds!

The smell from the toilet could be smelled in the guest room. Delivery to the table took a very long time. Probably too many new staff and there was not enough training for them. Nice new facility

Please teach your employees to call out the numbers at least up to 99 in German and not just in English and Hindi. My grandmother had no way of knowing her order was ready because only foreign languages ​​were called out for several minutes.

Disaster! We wanted to eat something “quick” at 8:30 p.m.! We waited over 20 minutes for our food! There wasn't even close to much going on. Other than that, it looked like crap! The trays were also piled up on the tables with the rubbish. The tables were disgusting and weren't cleaned and I don't even want to talk about the toilets! Everything was redone but the toilets were saved!? It stank, the soap was broken and everything! It wasn't pretty at all!!! Oh and there is nothing left for children to play with to bridge the waiting time!

I recommend this place👍 However, I am wondering about the huge difference in the availability of sandwiches between Poland and Germany. We have a half-sized menu available, but of course this does not affect the quality and rating of this particular place. Overall, I recommend it😊

Quality of fries really unusually bad. Tasty Bacon Low warm Staff nice.

Had no other complaints, the food was cheap, the taste leaves a bit to be desired but that's understandable for fast food

Delicious food, quick preparation and friendly staff.

Unfortunately it's not so nice anymore after the renovation. There are definitely nicer ones in Dresden.

Everything was great, one point deducted are the small toilets 🚽 kept very low, more for little princesses and not adults 🙂

I had the "M" and a McCrispy with bacon. Both were only lukewarm and tasted a disaster. The M didn't taste like anything. Even the sauce was unsalted. The crispy tasted like it had been made lukewarm in the microwave. Then I hoped that the hot chocolate pocket would at least taste good. Yes, they taste good if you like to eat them cold. The only good thing that tasted good was the chocolate shake. Well, I know a lot of McDonald's restaurants but I don't come here anymore!

Very attentive young man serving (the one with a retro hairdresser). Thank you.

Simply bad.... 1 star is already too much! It's a shame that you can't give 0! Yesterday we had another funny incident at this McDonald's... I have always ordered McFlurry with 2 sauces and always got it. Yesterday it suddenly said: sorry, 2 sauces can't be given out in winter and you can only use 1 sauce, that comes from McDonald's Munich... So honestly, what's the point, are you bored and who thinks of cheese like that? out of!? Is the chocolate out in winter or is there no caramel sauce in winter!? McDonalds definitely has to grow it first Or how??? It's really starting to get ridiculous. But in the summer you can use 2 sauces again, you don't have to understand that logic makes no sense...

You should have checked straight away at the drive in. Forgot 20 nuggets again. Disgusting!!

We were here for coffee and cake, the coffee was the worst in a long time, totally thin! The cake and cookies were not fresh. The tray carts were not taught, the toilets were very unclean, no toilet paper. We won't come back here again.

Waiting time too long. Service unfriendly... Order wrong...

Man orders 1 ice cream and waits half an hour for the order and someone else who ordered his 3 ice creams much later gets his order beforehand 🤨🤨🤔

Food standard unfortunately was cold, ambience dark, no greenery like plants etc

Four of us were there last night and got food to go. It was Friday and therefore very busy. But what I don't think is possible is when two employees stand at the counter and just look at people when the Rand restaurant is full, the drive in is also full and there are more than 20 waiting guests who have food to go, but they still don't help in any way , so it goes faster. That's not teamwork, is it??? We ended up having to wait more than 15 minutes and then it wasn't even really warm. We will get our food somewhere else next time.

I was at McDonald's Elbepark today and I have to say that I was very disappointed. I had to wait 32 minutes for my order and during that time the staff were unable to provide me with any information or help. Mc Café staff was absolutely unfriendly and instead of my reusable cup I took a paper cup. Of course, when I asked if that was correct, I was answered with a shrug of the shoulders. I've never experienced anything like that! The meal I was looking forward to became irrelevant as poor communication and the long wait ruined my visit. I will definitely avoid this restaurant in the future and prefer to eat somewhere else. What a shame about the location! In the end everything was cold because it was just standing behind the counter the whole time and the staff wasn't able to operate the displays or answer simple questions about where it was. ---

We ordered from MCDrive via the app, so far it worked, but unfortunately the largest citizen was missing, which was 1/3 of the price of the order. When the complaint was made, all they were told was that this can happen with 10,000 orders a day... I don't even think it's correct to apologize for the oversight The taste was okay.

I actually only come here because of my son, he can enjoy the Happymeal and slide and play a bit. It's just stupid when McDonald's simply removed everything for the children after the renovation.

Very nice MCs. Food tastes delicious when you are very hungry. And very WILD aliens at MCs. See picture 😁🙃

Food is ok, unfortunately it's getting more and more expensive and there's nothing left for quick snacks. Was here for the first time after the renovation, the toilets could have tolerated that too. No soap and everything was dirty so you think it's an unmanaged rest stop

No hay mucho alrededor para el desayuno por la mañana, así que fuimos aquí. La comida es realmente buena. Diferente que no ofrecen hashrowns ni nada por el estilo. Pero lo tuvimos durante dos mañanas y fue genial para nosotros!

- I'd be happy to be with you if it can be arranged on the weekend - can also be reached by public transport but it's a bit of a journey and if you want to go back home you go back in the same direction otherwise walk through the Elbe Park

Very bad. Doesn't taste good and looks terrible (see photo). Unfortunately, as with all McDonalds in Germany... McDonalds is much better abroad. 1 star for the food here. Two stars only for cleanliness in the branch.

I had dinner and spent time with my family at McDonald's, and two weeks later I received a 40 euro fine in the mail for parking in this restaurant for more than 1.5 hours! This is simply unimaginable, a disgrace and a disgrace. Even supermarkets allow long-term parking, and that's a RESTAURANT! I will never come back here again.

It has happened so many times now that not everything that was ordered and paid for is in the bag. It's annoying when you get home and find it's missing and it's still cold. Thrown into the packaging it looks very unappetizing. Your quality has deteriorated greatly!

An absolute juice shop since the renovation! Waited 15 minutes for food in the McDrive, the service didn't speak a word of German, the food was cold despite the long wait... 👎🏼👎🏼👎🏼

Best McDonald's in Dresden 24H service

The best McDonald's in Dresden.

Now it can hardly be described as fast food... long waiting time even when it's not busy... waited 20 minutes for burgers and fries...

Received the ordered items quickly. Please clean the tables more often soon.

Worst McDonald's in Germany. Incredibly slow. Also so slow that I had to give other people the order. Cooking yourself is faster. This is not a fast food restaurant.

Hopefully you learn from this: The prices are now outrageous. The fries were cold, unsalted and hard. When I complained that the fries were inedible, I was given salt, but no one asked if I wanted new fries. I now consider your quality to be unreasonable. If such prices are called and digitalization is carried out as a personnel saving measure, at least the quality should be right. In addition, the cleanliness in the restaurant and in the toilets was a disaster. There wasn't even soap. We won't be coming back.

Since the renovation, the waiting times have been utopian, regardless of whether it is full or empty. Not reasonable for such food!

Chic ambience after renovation.

Went there late in the evening, had a good atmosphere and the staff were in a good mood despite the long working day, time for a few jokes - just wonderful. Of course it's all MCe's quality but sometimes it just has to. The new store looks very good too...

Great, everything was renewed inside. Keep it up. The food was good.

Very weak... Ordered cutlery for a salad at the drive-thru was forgotten, as well as all the sauces and ketchup for the Happy Metal and the nuggets... We won't be coming back here any time soon...

I was ignored every time I wanted to pay.😠10 whole minutes.

For the umpteenth time I ordered something different in this restaurant and once again received different food/incomplete order!

Delivery area ends 1km from our place of residence. McDonalds refuses to deliver to us even at an additional charge. On the phone with the branch manager = absolutely inflexible and unfriendly!

Very rude staff. I ordered at the drive-thru and just quickly looked in the bag to see if the mayonnaise hadn't been forgotten, like last time. Less than 10 seconds after I was handed the bag and asked if the mayo was there, which was at the bottom, I was rudely and rudely asked to drive up (and of course without the word 'please'), even though I had done so immediately after paying I had to wait and see how a lady in front of me, who obviously had an incomplete order (!), walked up to the window again to accept the missing quantities! Apparently the store is doing too well to have to be polite to those who come to deposit the money... This branch is often on the way for me, but I don't come here anymore, instead I'll go to Burger King (nationwide) in the future when I feel like fast food on the way.

Good Mces. Never disappointed me

Not recommendable. Long waiting time even though nothing is going on. Products are missing. It's happened several times.

Unfortunately not satisfied. There was hardly anything going on and yet part of the order was forgotten. And since it was unfortunately available to take away, there was no chance of getting it even though it was paid for..

This branch was our favorite place before the renovation, we came here often. But since the new renovation everything has changed. The efficiency is extremely slow, today it took more than half an hour to get our food. Is this even McDonald's anymore? The speed is slower than a normal restaurant! When we asked, we were treated unkindly. The store wasn't even full! Just unbelievable! We have decided not to come again in the future.