McDonald's in Troisdorf

90% forget something. Always check after receiving the food. Something will be missing. Often several things. Absolutely disgusting, unfriendly and subterranean behavior. Especially with the money they're pumping out now.

Didn't have any toys in the Minecraft menu

Food good, service great and very quick

Dirty! Service overwhelmed, our order was forgotten and then only brought incompletely.

Fries thrown into the bag big mac is heavy in the stomach!

I've ordered here twice and it was terrible. I've been waiting for my food for two hours now and they tell me I have to wait another 49 minutes. Absolutely terrible delivery service. Very disappointed.

We had to wait 30 minutes, then fries were forgotten, the wrong ice cream was brought and the bottom burger bun was forgotten. Never go here again, not recommended!!

There was bacon in my burger even though I said AGAIN without bacon and still there was bacon on it, when I called them later they said "sorry, I don't have time", conclusion: worst McDonald's I've seen in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Impossible, that's not okay!!! Forgot the lower citizen roll!!!!

Unfortunately, the orders are never correct; something is always missing. If you want to check in the store, you're yelled at. The food is usually very poorly prepared. The staff is usually unfriendly.

An absolute disaster. The staff is extremely unfriendly. When asked, they don't give a proper explanation, they just say it's the way it is. Everything is missing from an order. I'd say it's pure refusal to work. Not to mention the endless wait times. I don't recommend McDonald's!!!!

Best no star. The service was really not nice. We were there on March 21st, 2025 at 3:00 a.m. Didn't understand anything. Then a cheeseburger was missing. The fries felt absolutely shit, they were 5 days old, absolutely not cooked through and cold... they were also difficult to understand because ketchup and sweet and sour sauce are not the same.. a task and then shit too 🥲 something should definitely change!!

Unfortunately everything is becoming more expensive. It still tastes good. As good as fast food can taste.

McDonald's, prepared everything in 10 minutes. Tasty. There's nothing more to say, I'm happy.

It always happens quickly. Something is rarely missing and it is always warm and fresh. A minus in terms of ambience. Because I just miss the 90s atmosphere. We want the ball pit and Ronald McDonald back ;)

The food was served quickly and the staff was friendly and helpful. I have never had this kind of service in other McDonald's. Thumbs up 👍🏻

Wrong food, cold, unfriendly. Luckily the Burger King is around the corner. You should usually throw their food behind the counter.

McDonald's, food is usually still warm at the drive-thru. Order should always be checked...

Food: The food was tasty and fresh, typical of McDonald's. Service: The staff was friendly and quick. Ambiance: Clean and pleasant for a fast food restaurant. Recommendation: Yes, for a quick snack or meal in between.

Yes, the only thing missing is accessibility and trash cans

Whoever was at the deep fryer today shortly before 8:30 p.m. and made the fries, never, ever, ever let him/her away from it again. Today they were the best Mäkkes fries I've had in a long time, not soggy, not flabby, just crispy, hot, salted to the right limit, I loved it, really loved it. Maybe we were in the right place at the right time and the portal closed again after we were there, we don't know. But I suspect that there was someone at the deep fryer who just had it, yeah. Thanks for that. The burgers today were, as usual, very good. All in all, I think this Mäkkes branch is relatively exemplary and I like to munch here. So guys, keep it up.

A clean and good branch compared to other McDonald's. Unfortunately, the drive-in concept is not good and causes bad routes and traffic jams. Nevertheless, always grateful for the opportunity to quickly get something edible.

The staff are very nice and the food is always fresh and hot! They even gave us a free cookie.

Came in for a breakfast and the staff were very friendly and helpful! Will come again for sure 😊

I don't know if there is a new standardization for this franchise, but the standardized recipe or preparation time is rarely adhered to. Ingredients are always missing from burgers and if you ask about them constructively; no one is able to deal with guest complaints. If that's your new requirement, that's fine, but I'm definitely missing the right approach in the catering industry.

McDonalds > Burgerking but please make cheeseburgers again for €2 please

Monday evening, 10 customers were counted in the store and 13 EMPLOYEES in the kitchen!!! Still there were no license plates to bring the order to the table. The tables were dirty, and the bread was warm and the meat was cold. Outrageous.

Update. Cheeseburger cold, cheese not nearly melted, fries light, almost white, iced tea... More like water with a dash of syrup, chicken nuggets were good as usual, staff very friendly. Update January 30, 2025, cheeseburger cold again, cheese not melted again, the toy was missing from the Happymeal, a shame. Wrap also cold. However, I would like to mention that it took me 15 minutes from pre-order to pickup.

I'm not a fan of McDonald's per se, but due to time constraints I go there every now and then. The branch here is great. No matter how full it is, the Mcdrive always gets the food out super quickly and hot too. A real model branch. Staff also friendly 👍🏽👍🏽

So the ladies and gentlemen there are friendly, But for the prices the citizens should also look decent!!! This is outrageous. Unfortunately I only saw it at home.

You can't eat any worse. Completely misunderstood my order, every time the fries are cold and cheap. If you complain, you get the same French fries back, so you don't notice, they were also cold and disgusting, thank you very much, you don't need that

For acute cases, yes. But nothing more. Starting with the price-performance ratio and ending with the relentless room acoustics

Burgers and fries usually arrive at the table cold. Even if you get new fries as a replacement, they are cold again. Apparently they were the same fries from the first time. The store will never see me again.

If you like McDonalds and want to eat quickly, this is the right place for you.

Two stars, because far too wet on the floor near the toilets and dirty under the tables.

The tables are dirty and the workers don't clean it even if you ask

The service was better and so was the food. The M Burger was only topped with meat and sauces. I asked an employee about the burger. He just said he would ask, but that was all. The whole restaurant looks like shit. Leftover food spread everywhere on the floor including the packaging. In addition, the other citizens were still cold and carelessly prepared. This location is not recommended

Made an order, waited a long time for the order and also received the product without a seasonal raffle, it’s a shame, the staff takes away promotional packages🥵

Tables aren't wiped and are dirty all day long. If you don't put your tray away you'll be banned from the house. Staff 0/5 stars

Today I was deceived and unfortunately I didn't order any pieces of chicken.

Showcase branch! I was in Spich for work last week and so I couldn't avoid a visit to McDonald's. ;) I was surprised, almost positively shocked, at how quickly it went there and how friendly the staff is. It took less than 5 minutes from the drive thru counter where you place the order to driving out. This is honestly the best time I've ever had in a McDonald's. And yet the food was hot and the drink was cold. I ordered something vegetarian and something with fish. The outside area was clean and the inside looked clean as well from what you could see through the windows. You really want a branch like this everywhere. Others can follow an example. I'd love to come back.

Just a typical McDonald’s. But there are enough free parking spaces and attentive service staff

Very very nice staff! Always happy again.

Very bad employees. Talking about them in their language is quite noticeable. Extremely rude, absolutely not recommended this store

So apart from the fact that no one there has vocal cords to communicate orders. Number 199 is definitely still waiting for the request because you can always speak very quietly in a crowded store... HappyMeal only half full, fruit missing, fries missing. Child is visibly disappointed. You are no longer asked which toy you want. (And there was still the choice!) As always, the fries were missing from my order. My wife misses the salad. So you should only visit the branch in Troisdorf if you can afford to forego 50%. Order a burger with fries from the Monopoly menu and ONLY get the burger. Of course, you can't check your order on site, as you would slow down the other customers. So the store was a complete disaster.

Unfortunately we didn't receive everything we ordered. Yes, you should always check what the ladies and gentlemen are packing. You can't do it any other way in Spich.

They forgot my 9 chicken nuggets and sauce!!! Unfortunately I didn't notice it until I got home.

Burgers without sauce simply taste like dogs. The employees were also highly motivated, like they were at a funeral.

Bottomless impudence. Unfortunately the food was inedible. The only warm thing about the burger was the pickles (however that works), and the burger was far dry and hard. Unfortunately, there was no sauce to be found on the Big Mac and it was thrown together as carelessly as a bricklayer slapping cement on the wall. Fries also unsalted and cold, thank you very much :) At least the food came after 2 minutes. Whether that's good or bad, I don't know.

It's just a standard Mcdonald's, but I personally like it better than other McDonald's. The service is always great, but things are often forgotten in times of stress.

Unfortunately I didn't have a good experience. The employees call after women at night and when you get your food you get the wrong one. Unfortunately, the priorities here are wrong or these male employees are not suitable for the job

Very sad that when you always order there, something is almost always missing. Employees should really be trained more to complete the order correctly. It's really not nice when you arrive home and something is always missing. What's just annoying is that nothing has changed. Just weak.

Basically, something is always missing from our McDrive order. And again a McDrive was missing a burger and one burger was wrong. Unfortunately, this McDonald's is not recommended.

Food was cold, staff stood around bored, a deep fryer had leaked in the back area and instead of catching it with paper towels, everyone stood around and no one cared.

Food was lukewarm. Junk and greasy tables everywhere.

I certainly don't expect a higher standard from a McDonald's branch, but that's nothing at this point. Dirty premises, dirty toilets and lack of cleanliness behind the counter. Old fries are transferred from a Happy Meal bag and handed out to customers. Or the unsalted fries were taken from the net. We are horrified.

Dirty, toilets not cleaned and totally unfriendly!

Food and quality is great, as MC Donald as a company certainly wants. Unfortunately, the team, which is particularly noticeable as the father of kindergarten children, is sometimes very uninterested in the guest's wishes. If you ask something that isn't an issue, you'll get an annoyed response. Depending on which team is there

It was very busy, but that didn't stop the staff from remaining friendly. Really great

Always more expensive. Less and less for the money

MUST check the products you ordered in McDrive! Happened again. The salad, additionally added cucumbers and sauces are simply left out. It's basically half a burger. Can it happen? Yes! But here it happens all the time. impudence. Next time I actually go back and the burger flies right across the counter.

I dined on 10/02/24 [132 ID 104] at 10:24 p.m. My order was politely accepted at the checkout. I wanted to eat in the restaurant and got a table tent. The food was brought to me by a woman (medium hair, glasses, Vans sneakers. When she approached with the tray, I tried to make eye contact but couldn't. She stared stubbornly at a wall at a 90 degree angle. The tray was pushed onto the table without comment. Then the woman leaned over the tray, took the stand and walked away without commenting and not even looking at me. I certainly don't expect great service. However, I expect a “Good evening” or “Bon appetit”. The food was ok, the fries were no longer really warm. Several tables were dirty, I took a tolerable one, there were napkins and receipts lying around in various places on the floor. When I left at 11:05 p.m. a man with a sweeping kit was taking care of the problem. However, service should have a minimum level of politeness.

The food would be neatly presented. No big coffee puddles. In my opinion, the quality of service at McDonald's has declined significantly in recent years. Today was a very positive exception - the staff is having a bad day today. Requests for a table set-up or access to the outdoor area would be answered very harshly. The outdoor area would then be reluctantly opened up. You can clearly see the lack of staff. One hour after opening My impression is that the shop would be ready to open in half an hour. The staff was overwhelmed this morning. A burger was missing from the order. Coffee and tea also took a long time. Came after we had finished eating.

Be careful with vegetarian dishes: if out of 6 veggie nuggets, two are vegetarian and four are meat, it can't be a mistake.

Unfortunately, special requests (in this case "without mustard") are simply not taken into account. There is a note stuck on the burgers that says no mustard, but there is still mustard on it. So once again a child only had the fries from his menu and the burgers ended up in the trash. Why do other branches get this but it doesn't work HERE?

Since it's only drive in, I have to say that the staff is neutral, friendly and relaxed. Everything was freshly prepared

Very fast, clean and delicious!

I stood in line at the checkout for a long time, but no one paid attention to me or served me. So I left again.

Very light, food very lukewarm, burgers thrown together rather than laid out, far too much on the burger

The plus point is that the store is open almost 24 hours a day and looks pretty modern. However, there is much more negative... -Staff is mostly unfriendly and unmotivated -Ice cream can be ordered via the terminal, but after 10 minutes you are called and told that there is no ice cream (happens often). When I wanted my money back in the last incident, I was told I should get something else and unfortunately I only got my money paid out to the third employee -At least one thing is missing from every second order. Pretty bad ratio with 2 menus per order

Can you eat burgers when you're hungry! You may regret it later when you get back home... but that's normal!

Very fast and reliable service. The employees try to process the order quickly and are generally always friendly. In general, the restaurant makes a well-kept impression and has a nice ambience.

Food was good by McDonald's standards. The premises are extremely reverberant and it is very loud when the shop is medium full. The soap dispenser in both toilets was broken, and the faucet in the men's toilet was very dirty to touch. The parking spaces seem quite tight.

That's okay, it wasn't that crowded yesterday. If table service was chosen, you were served quickly.

1. You never get full bags of fries! 2. Even for a “fast food” restaurant, very rude and arrogant answers from the staff! 3. the food is barely ready (cold-lukewarm, fries just greasy and disgusting) Overall impression: Simply disgusting and therefore better not!

The food order doesn't arrive completely, the reusable cups don't arrive clean and if you complain about it you get stupid comments from the branch management. The chicken nuggets taste like they have been reheated. The toilets are sticky and there are smoothies on the floor in the toilet, so overall the toilets are not clean.

Everything was as you would expect from Mces

Food, service all good. Just way too narrow, way too crowded and it sounded like you were in the Kinderspielepsradies[Jackelino or something similar]

It's a disgrace when you order a McSundae: 1. you don't even get anything close to normal sauce on it and 2. when you ask for extra sauce for an extra charge, your wish isn't even fulfilled. The reason: We can't enter that into the system. It's funny that you always get this with an extra charge of €0.50 or €1.00. Not very customer friendly!!!

Elnor is personable and friendly and, above all, in a good mood. This is rarely seen at Mc's. We hope that there will be more employees like this at Mc's.

Food came quickly, toilets were nice and clean. (7:30 a.m. during the week)

Basically a McDonalds that has everything one needs. Unfortunately, you will not be served the Coffee in a Cup, while there is a McCafé in the dining room with Cups on the Coffee Machine!

Very nice, everything went very quickly

You always have to look at what you have in the bag, 95% of the time something is missing or something is wrong

I'm in love with the tall, brown-haired, glasses-wearing woman who usually stands at the checkout. That's why the best branch for me is McDonald's :)

So, once again, an absolute impudence. You order a McRib and you hardly get any sauce, then today you order two more with EXTRA SAUCE and pay extra for them and you just don't get any sauce at all. The coordination and employees in this branch are really great. Thanks for the great food. 👍🏻

Just a normal fast food restaurant

The food was nothing, the cheeseburger was fried to death, the fries were also bad. All this even though there wasn't that much going on. The store itself is not clean. I know McDonald's differently.

Unfortunately the burger was only lukewarm and the fries weren't salted enough

PLEASE READ AND SHARE: Worth less than one star - Shockingly unprofessional behavior and incredible waste of food! I am absolutely appalled by the behavior of the branch manager at the McDonald's Troisdorf-Spich branch. After being delivered the wrong burger, I went back to exchange it. But instead of finding a customer-oriented solution, the store manager took the new burger from my hand without hesitation and pointedly threw it in the trash! If any hygiene regulations had to be adhered to here, the burger could have simply been left to the customer. This is in stark contrast to McDonald’s supposed values. The chain asks customers at the order terminal to donate €0.50 to Ronald McDonald House Charities (RMHC) to support families with seriously ill children. It is outrageous that the same employees who ask us for donations for children have no qualms about wasting perfectly good food in front of customers. People are starving outside and here food is being thrown away for no reason. Such behavior is not only disgraceful, but also an insult to the customers who trust McDonald's. This incident clearly showed me that McDonald's claimed values ​​are just empty words when the staff acts so recklessly in their handling of food and customers. I expect more responsibility and respect for customers and resources from a company like McDonald’s. This experience was absolutely disappointing and will definitely stop me from visiting this branch in the future. Unfortunately, the store manager “insulted” the wrong customer. With the 800,000 Instagram followers I have, this branch hasn't done itself any favors.

We were served well, Bic Mäc good, service friendly and nice!

Unfortunately it has become totally impersonal. The subjective feeling conveys that you wait much longer compared to the old ordering method. After the last three visits I am determined that these will be the last times. Two orders were 2 double cheeseburgers each. The citizens were lukewarm, the cheese was cold. The ketchup was distributed throughout the packaging, making it almost impossible to eat on the go without having to wash your hands afterwards. The wait wasn't "fast food". The third order was two bacon and eggs, two BigMacs and again two double cheeseburgers. The bacon and egg was so dry that it was impossible to eat. Both were also cold. The double cheeseburgers had the same condition as previously described. The BigMacs weren't particularly different from the double cheeseburger. They were dry and poorly prepared. This time the wait was pleasant. But the seats were dirty. There were fries lying around and sauce was spread around. Unfortunately, this branch has lost a lot of quality and even quantity since its renovation and automation. Unfortunately disappointing. In addition, an employee was smoking and easily recognizable at the McDrive, outside the branch. He didn't even wash his hands after starting work. If it were possible not to give a star, I would do so. June 16th Instead of a peach yogurt bag, I got an apple bag. Cinnamon promotes labor, which is why my wife didn't want an apple turnover. Well done! Plus unsalted, almost cold fries. Head office should send someone there for QM. Terrible loading. Branches all around are doing better. That was the finale and we will stay away from there.

I would prefer to give zero stars because the service is so bad. The cashier at Mc Drive was very rude, unmotivated and unfriendly! He talked and looked annoyed the whole time and rolled his eyes... Very disrespectful. And I mean the little boy at the checkout is probably just 18. Dealing with customers is very unprofessional! Never again!

Every now and then it has to be McDonald's. The food was delicious, you usually order the same thing, and it was also at a good temperature. The ordered food was quickly brought to the table by the service staff, with a bon appetit. The ambience is not that special, but that is probably the case with all branches. Soon again.

As soon as you enter you are scared away with disgusting, sick and disgusting images. I left the branch immediately!

Was here on May 29, 2024 12:20 a.m.: Forgotten ingredients again. Information about an empty receipt roll at the self-service terminal is ignored. Employees do not deliver table service orders, but several of them stand outside the door smoking. Very bad service, I was used to something different in Spich. So I'd rather go to Uckerrath.

CLEAN, COURTEOUS AND FRIENDLY...THANK YOU, I'LL BE GLAD TO COME BACK!

Compared to other McDonald's branches, this one is very good. You don't actually have to make sure that you get everything as ordered when you order, as nothing has ever been missing. It's always a little fuller, especially on weekends.

Every time something is missing from my order or is completely wrong. If you ask the staff about it, they will just talk to you stupidly. Really a disgrace!!! Zero stars this crap can't be that hard, I can understand it 1.2 times but it's over and over again.

The store was packed but it still went pretty darn fast. 😁 And don’t forget anything! Great!