McDonald's in Troisdorf

Top-notch staff, friendly and attentive. We'd be happy to come back.

A regular McDonald's. The staff is very friendly.

Actually, 0 stars is justified. I ordered plant-based nuggets and a plant-based wrap. Two of the nuggets contained chicken, and one of the two nuggets in the wrap also contained chicken. That's unacceptable! I had to throw everything away! My money is too precious for that. Of course, it's not wholesome food, but if I'm ordering and paying for plant-based food, then I don't want chicken, I want plant-based food!

Soap on the floor, breakfast wrap half full and a dollop of sauce in the bottom quarter.

There's always something going on here. The service is good, and the quality is typical of McDonald's. Parking may be a bit tight.

This is a super convenient McDs. It is right at the Autobahn, but is not part of a rest area, so it has normal prices, participates in the special menus, and you can collect app points.Its a popular place, but the service is good.

Like everywhere else. Well, not exactly clean.

Very bad food, all are cold and tasteless

The food is all cold and tasteless. The staff are so rude.

Instead of using the drive-thru, we parked and ordered takeout from the restaurant so we wouldn't miss anything again. 1 Big Mac 1 McCrispy Bacon 1 Medium Fries 1 Chicken Burger 1 6 Pepper Chicken Nuggets 3 Milkshakes The order was apparently too heavy. The chicken burger was forgotten, and I immediately complained. We got it without any problems. The bag was lukewarm, even though we had to wait longer. When we got home, it took about 7 minutes to get home, and the food was cold. The fries looked old and tasted that way, too. The crispy bacon was missing bacon. It's ridiculous, because you pay extra for that. Such a small order, and then there's already trouble packing it completely and flawlessly. I'm not surprised by the reviews. It's a shame they don't take them to heart. Almost €37, and it's not even complete and fresh. Annoying. Will avoid this branch.

This branch is truly dingy, despite its limited business hours, and the staff isn't particularly helpful when the terminals malfunction! The tables are dirty and sticky, as is the floor!

Just a regular McDonald's. No different from any other.

I just ordered there with my kids. Unfortunately, I didn't check in the car because everything else was fine. The Happy Meals were missing nuggets. The fries were completely soggy, which is unacceptable.

Supposedly open 24 hours on Saturdays and Sundays, a lie. Employees all stand at the window and say they close at 5:24 on Sundays (the night from Saturday to Sunday). So why would there be five employees at the drive-thru window at that time?

We were there for the "Around the World with Mecces" campaign. It was definitely worth it.

The quality of the food has declined despite regular price increases. Yes, McDonald's was never top-notch, but unfortunately, the food has been declining in quality for years, and tasty new burgers 🍔 are hardly available anymore.

Just purchased my meal for take away in this store. It was PACKED with people. Normally i wouldn't complain, but it was extremely noisy, kids running everywhere, people shouting, and pushing each others. Everything in my order was cold, not freshly made including both of my hamburgers, and the fries. Also my coke was lukewarm, with no ice and to my surprise, without any bubbles. Its like drinking warm water.

The fries weren't cooked properly. The burger was cold, and they forgot something... I won't be coming back here again, it's terrible...

Night shift are the best in Spich!!!!!

A bit small inside but otherwise okay

A mecces like many others. At least it's often cleaned up.

Yes, very fast and very, very friendly service. The food is brought to your table. The woman who cleans also greets you friendly. It's simply great here.

The place was simply disgusting—the floor, tables, and benches were dirty! The staff didn't even say hello and weren't particularly friendly!

Killian is a very bad employee. His service was not very good.

I've been satisfied for a good 12 years, but unfortunately, these were the last times for me. There were a lot of young employees there, most of whom seemed to have nothing to do, throwing paper balls around and giggling among themselves. In short, the atmosphere was like a seventh-grade class. The burgers were sparsely filled and the toppings weren't clean. The young cashier, however, was friendly, helpful, and also seemed ashamed of her colleagues' behavior. One star for her :)

Modern branch, with order counter

McDonald seems to me to be McDonald's even in Africa;)))

Guten Morgen, zusammen mit meiner Freundin war ich gerade eben im McDonalds. Wir gaben unsere Bestellung auf und das Essen kam zügig und war in Ordnung. Leider stinkt es in dem gesamten McDonald’s nach Urin, ziemlich ekelerregend. Die Reinigung sollte dringend optimiert werden. Schönen Tag noch.

I'd already given up hope of a clean McDonald's until I went here for the first time! A clean McDonald's restaurant, even clean restrooms, plus friendly employees, and even a clean outdoor seating area and parking lot! It seems miracles still happen in this country!

Drive-thru: 1:30 a.m., a Fish McNugget, a cheeseburger, and a Big Tasty Bacon. The only hot burger was the Fish McNugget, but it was awfully well-made. Big Tasty cold, cheeseburger cold. Relatively long wait considering everything was cold.

One star is still too much, the tables were totally dirty, the burgers were cold, not even lukewarm, the fries were also cold and like rubber, I could have stuffed a handful of hair ties in my mouth, so never again will I go to McDonald's

In an order of 4 items, 3 were wrong... latte macchiato made with oat milk... annoyed, listless staff.

Ordered a cappuccino. Overwhelmed.

Coffee isn't exactly cheap, but it's below average. The cheeseburger was not enjoyable. Better go hungry next time.

I'm very disappointed. A small shred of cheese on the burger as you can see in the picture. This is McDonald's austerity policy. Really sad for a company that makes millions in sales.

Listless, annoyed employees. Nobody wants to work and the “boss” licks her fingers every now and then and then continues to serve without maintaining hygiene. Once and never again, it's really outrageous how things work there!!

90% forget something. Always check after receiving the food. Something will be missing. Often several things. Absolutely disgusting, unfriendly and subterranean behavior. Especially with the money they're pumping out now.

Didn't have any toys in the Minecraft menu

Food good, service great and very quick

Dirty! Service overwhelmed, our order was forgotten and then only brought incompletely.

Fries thrown into the bag big mac is heavy in the stomach!

We had to wait 30 minutes, then fries were forgotten, the wrong ice cream was brought and the bottom burger bun was forgotten. Never go here again, not recommended!!

Impossible, that's not okay!!! Forgot the lower citizen roll!!!!

I've ordered here twice and it was terrible. I've been waiting for my food for two hours now and they tell me I have to wait another 49 minutes. Absolutely terrible delivery service. Very disappointed.

There was bacon in my burger even though I said AGAIN without bacon and still there was bacon on it, when I called them later they said "sorry, I don't have time", conclusion: worst McDonald's I've seen in my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Unfortunately, the orders are never correct; something is always missing. If you want to check in the store, you're yelled at. The food is usually very poorly prepared. The staff is usually unfriendly.

An absolute disaster. The staff is extremely unfriendly. When asked, they don't give a proper explanation, they just say it's the way it is. Everything is missing from an order. I'd say it's pure refusal to work. Not to mention the endless wait times. I don't recommend McDonald's!!!!

Best no star. The service was really not nice. We were there on March 21st, 2025 at 3:00 a.m. Didn't understand anything. Then a cheeseburger was missing. The fries felt absolutely shit, they were 5 days old, absolutely not cooked through and cold... they were also difficult to understand because ketchup and sweet and sour sauce are not the same.. a task and then shit too 🥲 something should definitely change!!

Unfortunately everything is becoming more expensive. It still tastes good. As good as fast food can taste.

McDonald's, prepared everything in 10 minutes. Tasty. There's nothing more to say, I'm happy.

It always happens quickly. Something is rarely missing and it is always warm and fresh. A minus in terms of ambience. Because I just miss the 90s atmosphere. We want the ball pit and Ronald McDonald back ;)

The food was served quickly and the staff was friendly and helpful. I have never had this kind of service in other McDonald's. Thumbs up 👍🏻

McDonald's, food is usually still warm at the drive-thru. Order should always be checked...

Wrong food, cold, unfriendly. Luckily the Burger King is around the corner. You should usually throw their food behind the counter.

Food: The food was tasty and fresh, typical of McDonald's. Service: The staff was friendly and quick. Ambiance: Clean and pleasant for a fast food restaurant. Recommendation: Yes, for a quick snack or meal in between.

Yes, the only thing missing is accessibility and trash cans

Whoever was at the deep fryer today shortly before 8:30 p.m. and made the fries, never, ever, ever let him/her away from it again. Today they were the best Mäkkes fries I've had in a long time, not soggy, not flabby, just crispy, hot, salted to the right limit, I loved it, really loved it. Maybe we were in the right place at the right time and the portal closed again after we were there, we don't know. But I suspect that there was someone at the deep fryer who just had it, yeah. Thanks for that. The burgers today were, as usual, very good. All in all, I think this Mäkkes branch is relatively exemplary and I like to munch here. So guys, keep it up.

The staff are very nice and the food is always fresh and hot! They even gave us a free cookie.

Came in for a breakfast and the staff were very friendly and helpful! Will come again for sure 😊

A clean and good branch compared to other McDonald's. Unfortunately, the drive-in concept is not good and causes bad routes and traffic jams. Nevertheless, always grateful for the opportunity to quickly get something edible.

McDonalds > Burgerking but please make cheeseburgers again for €2 please

I don't know if there is a new standardization for this franchise, but the standardized recipe or preparation time is rarely adhered to. Ingredients are always missing from burgers and if you ask about them constructively; no one is able to deal with guest complaints. If that's your new requirement, that's fine, but I'm definitely missing the right approach in the catering industry.

Monday evening, 10 customers were counted in the store and 13 EMPLOYEES in the kitchen!!! Still there were no license plates to bring the order to the table. The tables were dirty, and the bread was warm and the meat was cold. Outrageous.

Update. Cheeseburger cold, cheese not nearly melted, fries light, almost white, iced tea... More like water with a dash of syrup, chicken nuggets were good as usual, staff very friendly. Update January 30, 2025, cheeseburger cold again, cheese not melted again, the toy was missing from the Happymeal, a shame. Wrap also cold. However, I would like to mention that it took me 15 minutes from pre-order to pickup.

I'm not a fan of McDonald's per se, but due to time constraints I go there every now and then. The branch here is great. No matter how full it is, the Mcdrive always gets the food out super quickly and hot too. A real model branch. Staff also friendly 👍🏽👍🏽

So the ladies and gentlemen there are friendly, But for the prices the citizens should also look decent!!! This is outrageous. Unfortunately I only saw it at home.

You can't eat any worse. Completely misunderstood my order, every time the fries are cold and cheap. If you complain, you get the same French fries back, so you don't notice, they were also cold and disgusting, thank you very much, you don't need that

Burgers and fries usually arrive at the table cold. Even if you get new fries as a replacement, they are cold again. Apparently they were the same fries from the first time. The store will never see me again.

For acute cases, yes. But nothing more. Starting with the price-performance ratio and ending with the relentless room acoustics

If you like McDonalds and want to eat quickly, this is the right place for you.

Two stars, because far too wet on the floor near the toilets and dirty under the tables.

The tables are dirty and the workers don't clean it even if you ask

The service was better and so was the food. The M Burger was only topped with meat and sauces. I asked an employee about the burger. He just said he would ask, but that was all. The whole restaurant looks like shit. Leftover food spread everywhere on the floor including the packaging. In addition, the other citizens were still cold and carelessly prepared. This location is not recommended

Made an order, waited a long time for the order and also received the product without a seasonal raffle, it’s a shame, the staff takes away promotional packages🥵

Tables aren't wiped and are dirty all day long. If you don't put your tray away you'll be banned from the house. Staff 0/5 stars

Today I was deceived and unfortunately I didn't order any pieces of chicken.

Showcase branch! I was in Spich for work last week and so I couldn't avoid a visit to McDonald's. ;) I was surprised, almost positively shocked, at how quickly it went there and how friendly the staff is. It took less than 5 minutes from the drive thru counter where you place the order to driving out. This is honestly the best time I've ever had in a McDonald's. And yet the food was hot and the drink was cold. I ordered something vegetarian and something with fish. The outside area was clean and the inside looked clean as well from what you could see through the windows. You really want a branch like this everywhere. Others can follow an example. I'd love to come back.

Just a typical McDonald’s. But there are enough free parking spaces and attentive service staff

Very very nice staff! Always happy again.

Very bad employees. Talking about them in their language is quite noticeable. Extremely rude, absolutely not recommended this store

So apart from the fact that no one there has vocal cords to communicate orders. Number 199 is definitely still waiting for the request because you can always speak very quietly in a crowded store... HappyMeal only half full, fruit missing, fries missing. Child is visibly disappointed. You are no longer asked which toy you want. (And there was still the choice!) As always, the fries were missing from my order. My wife misses the salad. So you should only visit the branch in Troisdorf if you can afford to forego 50%. Order a burger with fries from the Monopoly menu and ONLY get the burger. Of course, you can't check your order on site, as you would slow down the other customers. So the store was a complete disaster.

Unfortunately we didn't receive everything we ordered. Yes, you should always check what the ladies and gentlemen are packing. You can't do it any other way in Spich.

They forgot my 9 chicken nuggets and sauce!!! Unfortunately I didn't notice it until I got home.

Burgers without sauce simply taste like dogs. The employees were also highly motivated, like they were at a funeral.

Bottomless impudence. Unfortunately the food was inedible. The only warm thing about the burger was the pickles (however that works), and the burger was far dry and hard. Unfortunately, there was no sauce to be found on the Big Mac and it was thrown together as carelessly as a bricklayer slapping cement on the wall. Fries also unsalted and cold, thank you very much :) At least the food came after 2 minutes. Whether that's good or bad, I don't know.

It's just a standard Mcdonald's, but I personally like it better than other McDonald's. The service is always great, but things are often forgotten in times of stress.

Unfortunately I didn't have a good experience. The employees call after women at night and when you get your food you get the wrong one. Unfortunately, the priorities here are wrong or these male employees are not suitable for the job

Very sad that when you always order there, something is almost always missing. Employees should really be trained more to complete the order correctly. It's really not nice when you arrive home and something is always missing. What's just annoying is that nothing has changed. Just weak.

Basically, something is always missing from our McDrive order. And again a McDrive was missing a burger and one burger was wrong. Unfortunately, this McDonald's is not recommended.

Food was cold, staff stood around bored, a deep fryer had leaked in the back area and instead of catching it with paper towels, everyone stood around and no one cared.

Food was lukewarm. Junk and greasy tables everywhere.

I certainly don't expect a higher standard from a McDonald's branch, but that's nothing at this point. Dirty premises, dirty toilets and lack of cleanliness behind the counter. Old fries are transferred from a Happy Meal bag and handed out to customers. Or the unsalted fries were taken from the net. We are horrified.

Dirty, toilets not cleaned and totally unfriendly!

Food and quality is great, as MC Donald as a company certainly wants. Unfortunately, the team, which is particularly noticeable as the father of kindergarten children, is sometimes very uninterested in the guest's wishes. If you ask something that isn't an issue, you'll get an annoyed response. Depending on which team is there

It was very busy, but that didn't stop the staff from remaining friendly. Really great

Always more expensive. Less and less for the money

MUST check the products you ordered in McDrive! Happened again. The salad, additionally added cucumbers and sauces are simply left out. It's basically half a burger. Can it happen? Yes! But here it happens all the time. impudence. Next time I actually go back and the burger flies right across the counter.

I dined on 10/02/24 [132 ID 104] at 10:24 p.m. My order was politely accepted at the checkout. I wanted to eat in the restaurant and got a table tent. The food was brought to me by a woman (medium hair, glasses, Vans sneakers. When she approached with the tray, I tried to make eye contact but couldn't. She stared stubbornly at a wall at a 90 degree angle. The tray was pushed onto the table without comment. Then the woman leaned over the tray, took the stand and walked away without commenting and not even looking at me. I certainly don't expect great service. However, I expect a “Good evening” or “Bon appetit”. The food was ok, the fries were no longer really warm. Several tables were dirty, I took a tolerable one, there were napkins and receipts lying around in various places on the floor. When I left at 11:05 p.m. a man with a sweeping kit was taking care of the problem. However, service should have a minimum level of politeness.

The food would be neatly presented. No big coffee puddles. In my opinion, the quality of service at McDonald's has declined significantly in recent years. Today was a very positive exception - the staff is having a bad day today. Requests for a table set-up or access to the outdoor area would be answered very harshly. The outdoor area would then be reluctantly opened up. You can clearly see the lack of staff. One hour after opening My impression is that the shop would be ready to open in half an hour. The staff was overwhelmed this morning. A burger was missing from the order. Coffee and tea also took a long time. Came after we had finished eating.

Be careful with vegetarian dishes: if out of 6 veggie nuggets, two are vegetarian and four are meat, it can't be a mistake.