Burger King Troisdorf in Troisdorf

Ich habe am 02. Februar dort 2 Kings Beef Double Menüs zu je 15,49€ das Stück gekauft . Zu Hause angekommen, musste ich feststellen, dass bei den beiden teuren Burgern die Tomaten, der Bacon und der Käse fehlten. Das nenne ich Betrug.

The slowest Burger King there is. No matter when you come, even if there is hardly anyone there, you wait forever.

Nice staff, unfortunately not enough of them. The restaurant needs to be renovated. Not enough parking spaces during the day or on weekends due to third-party parking (Kinkerland).

Help, that was bad. The food was still ok, but the tables were totally dirty and the men's toilet was disgusting (I'd better not write any details). Never again

I would prefer to give no star at all, I've been waiting for my food for 2.5 hours, no one answers the phone and the food just doesn't come. Great service from you!!

The delivery took 2 hours and during this time the store was unreachable. I called probably 20 times without success. In the end you didn't even have my complete order, I'm in a lot of pain

Half of the order was missing, if you try to contact someone you can't get anyone to answer it, the last time it was ordered there.

I gave you another chance after years. I heard from the cashier that she just has a headache because of everyone here. Why do I care? Do your job and be quiet.

Stood in line for 30 minutes and didn't get any further. There were maybe 7-8 people in front of me. Worst Burger King there is

Really great. And so warm. Great for families!

I report on my visit on December 14, 2024 at lunchtime. Order was placed through the drive thru. The employee at the window was very nice and the kitchen processed my order quickly. In terms of food, it's definitely up to Citizen King standards. Unfortunately, I often experience in other branches that the vegetarian products I ordered turn out to be meat products, which is annoying after I've already driven away. But everything was great here. Food was hot, didn't take long and tasted good. I ordered Plant based Whopper I'm menu with chili cheese fries. I am satisfied with this branch and would like to come back if I am in the area again. The only drawback: The parking lot wasn't particularly clean, there was trash rum that other guests apparently threw out the window. But otherwise great.

I've never waited so long for a fast food burger. The store was understaffed and dirty, the toilets were disgusting too. Food was ok, ice cream machine had been broken for 4 days.

Completely understaffed. No staff would be even cheaper. ☹️ However, the 3 people who worked there were very hard working. It took almost 45 minutes until I had my burger in my hand.

Disastrous waiting times! 30 minutes until the order was taken, another 25 until the food was ready…. The whole branch was full of smoke that made your eyes burn and the cleanliness of the seats and windows... I hope everything stays there. @BurgerKing - you really have to check the branch here. I've never experienced anything like this anywhere!

The food (Whopper with fries) was freshly prepared and came hot 🔥 in the bag. The service was busy but still friendly.

Simply less waiting time than at McDonald's on the other side of the highway.

Food is standard. Like any other Burger King. But: the service staff is terrible. At least the one that was present at 5pm on 04/27/23. By that I mean the older lady with gray hair and glasses and the fatter lady with black hair and piercings. Dear BK team, perhaps you should organize your work better. Because these women were absolutely unsuitable for service work. Every guest constantly made provocative statements, even though they wanted to order their food as normal. This wasn't even justified by high visitor numbers, because they didn't exist at the time. If I ask an employee where I can find the straws, she has to answer me normally and not with a bitchy "there are 100 of them"! At least that’s what she gets paid for. We'll definitely give this BK a wide berth in the future, because you really don't want to see these ladies twice 😁 PS: Conversations between employees are fine, but not if you can hear them throughout the entire store. Extremely annoying! Leave my review above. This is just a description of my experiences and I don't see the problem.

I drove into the drive in, waited 10 minutes in front of the intercom, wasn't served and no one even spoke to me. Then I thought that the intercom might be broken and drove up to the window. There I would be seen but ignored. I then parked and went in. I would have a long chat with the customers and talk about private things. The queue got longer and longer. I waited another 10 minutes. There were still the same people at the checkout who had probably already ordered, but it didn't go any further. I've now gone to McDonald's and unfortunately I've had bad experiences with this Burger King over the years. Sad

We had to stand at the checkout for 15 minutes before we were even served. The customer in front of us left because she didn't want to wait any longer. 4 people there, one is standing at the back eating fries, an older lady is standing at the window and chatting privately, the other two talk and laugh. The customers are ignored. The tables look amazing!!! Nobody was wiped down. It's 10:30 p.m. and there are 4 customers in the store so it's not busy. 3 men come after us, after waiting 10 minutes they get tired of it and leave. Service looks different! And look at the ground, what it looks like everywhere there. Never again!!!

What a shame we had to wait 30 minutes for a citizen whose meat was smaller than usual. The cola tasted like water and the chocolate milkshake like coffee. I don't even want to start with the toilets, there was a big brown pile on the toilet lid and most of the toilets weren't even flushed. In addition, the floor was sticky and the tablet return area was overflowing.

Haha you haven't seen anything like that before Nobody can speak German and it feels like everyone has their first day Bring your time and watch the show better than the cinema Nobody knows what to do

It's nice that you can still place your order here in person. No WiFi for a BK is unusual. Food is like it is at BK.

Unfriendly staff can hardly speak German, orders are wrong and cold. Absolute impudence!!!

Staff extremely understaffed. Even if the store is almost empty, you wait 15 minutes for your food

The service is subpar even by Burger King standards, and the fact that you don't get insulted when you order is everything. The shop itself feels like it's never cleaned and the tables are almost stickier than the floor.

Every time something is forgotten in the drive-thru. Today the height - you order the Long Texas BBQ, you just get a CHICKEN Long Texas BBQ? Then even better, there is no cheese on the burgers?? And why was one of the burgers spicy? Waited for the comeback for years in vain :-) Oh yes: the lady at the drive in simply takes the customer's debit card and puts it on the payment device herself. So no training available?

We were at BK Spich today. First the employee didn't understand us, then they didn't have any snack buckets and then we had to wait a long time!

There are not many promotional products. Waiting time at MC Drive is very long...that could be much better.

The food was OK. The staff was friendly and helpful, but the shift was understaffed. It took forever until I placed the order and the food was ready, despite there being little crowd. Many tables had not been cleared (visitors are supposed to put their trays in the carts provided) and the floor was dirty. The last time I was here was a few years ago and I wonder how a branch like this can survive.

Caves bad. The burgers just slapped together. Unfriendly service. Icy cold in the restaurant. Toilets dirty and flushing constantly. Broken toilet lid. Service cart is overflowing with tablets and trash. Never experienced such a bad Burger King. Never again.

two hours delivery time...and the onion rings with sweet sour sauces are missing...the driver didn't deliver the goods...

Staff understaffed, waiting time far too long

Very nice staff and always friendly, even if you have to wait, it's worth it

Regular BK, bread was stale, fries were hot, drinks without ice which is great. 1 guy behind the counter and was working his best. Enough available seats.

So you can argue about the ambience and the taste (the company's requirement) but the two who were there today at 4:45 p.m. really did a great job! The burgers were great! It's only because of you that I'm going to Burger King again and only to you 👍

Regular Burger King. Feels like there are too few staff on site

The older lady at the counter is the best!

The food is typically Burger King delicious, but it was quite dirty on site and you had to wait a long time for the food, even though there was a lot of staff on site and only one other guest

This is the worst BK ever. Always understaffed, it takes forever. You always have to check orders because something is missing every time. It's just absolutely bad considering BK has had bad PR on a number of occasions now.

Worst BK service ever. The lady behind the counter let the drivers get off at the drive-in and serve them in the restaurant because it was too stressful for her to serve at the window. Meanwhile, the cars were parked in the driveway, resulting in a corresponding traffic jam. Orders were almost correct... Food was ok, but overall a disaster visit.

Unfortunately, Burgerking has gone downhill. He's still OK.

Just disgusting, unfriendly service. Dirty tables, trash everywhere. After reading the reviews on Google, I regret my visit even more. With such bad reviews, why doesn't Burger King even react and clean up. In the future I will definitely go to the competition

Waited forever in the drive to then get cold fries and a cold burger. Just annoying

Drive broken… Ordering only possible at the counter, corresponding waiting time… takes far too long… rubbish

Bottom line for all drinks. Chocolate sauce is not real chocolate. Nuggets (in the burger and individually) old rubber tires. Fanta immediately turns the cup completely yellow. All in all sad!

I've just been waiting at the drive in for 20 minutes. No reaction. Don't come forward or back. I'm complaining about the terminal. Answer: “It’s Sunday!” A dude looks out the window in front of me and shakes his head. I just want to get out of here! Complain again. Feedback from the terminal: “You will no longer receive anything from us”. When I stand at the terminal after another 10 minutes without ordering and ask if an apology would be appropriate, the overwhelmed operator explains to me that so many people order and every burger is freshly prepared and the customers (including me) would be so ungrateful. Also: “Who else wants to work?” Honest? Under such conditions, I recommend closing this restaurant. That doesn't work at all!

We had to wait 25 minutes in the drive-in until we could place our order, and there was only one car in front of us. After 50 minutes we got our food. So if I have to go quickly I would go somewhere else. Any normal restaurant is faster.

Worst store ever. Too few staff, everyone works way too slowly, they don't feel like it at all and they don't even care if you emphasize a little louder that it can't be right if you stand there and wait for half an hour for 4 burgers. Nobody cares about it at all, the employee even enjoys having a smoke even though the line is all the way to the door. The shop is filthy to no end, the floor is dirty, there's stuff lying around everywhere and the trays aren't being cleared out of the cart, which is already so full that other trays are just standing there next to it. Simply terrible, the health department should go there and close the shop

Never order food there, I'm always disappointed and the branch isn't available. Food cold and delivery over an hour 20

Disaster 35 min DriveIn without an apology! Very unfortunate...

The onion rings were freshly made, unfortunately the burgers were not.

There were simply not enough staff for the rush hour that day, so we had to wait over 20 minutes until our order was taken. And in a so-called fast food restaurant! The dishes we ordered were prepared directly for us and were accordingly fresh and hot. Otherwise, as you know from this chain, everything is normal.

The same crap as everywhere since the introduction of citizen's money. Too few staff in low level jobs. On the verge of dysfunctionality

Great team and very tasty burgers! We were guests at Burger King in Troisdorf. The staff was very friendly and relaxed, and special requests such as burgers without lettuce or cucumbers were catered for. The burgers were freshly prepared and were very tasty. The prices for the food and drinks are ok. We would be happy to come back and therefore definitely recommend the restaurant 😃👌!

Stood in line in the drive for 10 minutes without anything happening. We then backed out and drove to another fast food chain and were able to order a Big Tasty Bacon after 30 seconds.

Totally overwhelmed and only one cash register open.

Fries over-salted, tables and sanitary facilities filthy

Big war in meinem Big King Menü leider nur der Preis. Kartenzahlung gab es nicht dafür aber eine große Inkompetenz der Mitarbeiter, die sowohl Ketchup/Mayo, als auch ein gediegenes Burger Patty auf dem Big King vergessen haben. Meinen Gaumen hat es leider überhaupt nicht beglückt. Trotzdem war ich hier zweimal - das erste -und das letzte Mal.

Has slacked off a lot. Waiting time at Drive In approx. 10 minutes as there was no employee on site. It's better to check your order because something is always forgotten. A bit dingy in the restaurant.

young boy the order takes more than 3 hours of help

Singh best employee!!! Super friendly and helpful.

Waiting time over 15 minutes Hygiene is lacking everywhere The toilets in particular were last cleaned 4 years ago

No “fast” food. My visit today was marked by a 50 minute wait to order. Unfortunately, the concept of the location doesn't work at all. They are trying to bring a large amount of freshly prepared fast food to customers with too few staff. Unfortunately it doesn't work at all. Inside, orders can be taken from a maximum of two people at the same time. These are then prepared (in parallel with the drive-thru orders). The lady inside is sometimes just waiting for the burgers. Only when these are ready will further orders be accepted. This ended today in that, on the one hand, various customers chose to leave (presumably to the competition in the immediate vicinity) in frustration due to the long waiting time. On the other hand, my meal time was just enough for two other customers in line behind me to be served. When I left the restaurant, the other customers were standing in almost the same place. And I don't eat quickly... sad. Very sad picture. I would like to visit Burger King more often because of the larger vegetarian selection, but I definitely won't be coming back to this location.

Totally unfriendly!! Were served at the drive by a dark blonde, tanned man!! Totally annoyed with his work, he should urgently look for a new job. He didn't like the idea of ​​making any changes to the order because otherwise it would have to be canceled completely. I'm a waitress myself and wouldn't be so annoyed in my life. No matter how annoying you are. He was even upset that the car wasn't that close to the counter. Totally disturbed

Apparently the first Burger King with a new concept. Nothing is quick here, from taking the order to preparing it, it takes an extremely long time. 5 employees, 2 customers and nothing works. The employee behind the cash register is totally inexperienced. Waits for a burger to be prepared instead of continuing to take orders. Onion rings not crispy. Only got a handful of fries. At most half as much as usual. It's a shame, but nothing is going well here. Unfortunately there is no order terminal which would have at least saved us the long wait to accept our order.

As you would expect from a Burger King, solid.

I would like to thank you because this restaurant once again made the decision for me whether I wanted to eat there or not. The poor guy on site had to take care of the orders and the drive-in. Since the two people in front of me took almost 20 minutes, I left without the guilty conscience that usually arises after a visit to Burger King. So my body fat also thanks the short staff and the poor service in this restaurant. 'Is this still fast food?' - a clear no from me. But if you're looking for a place to slow down, this is absolutely the right place for you! Unfortunately I can't rate the food. I didn't get one ;)

Fast food takes half an hour, with the wrong size fries and fried too short. Someone at the drive-in counter who is also responsible for restaurant orders. Apparently there was only one person in the kitchen. And that at 6 p.m.!

Food was cold then the toilets were dirty, broken toilet lids and very unclean. And the two who were standing behind the counter so something like that, the two should get a room next time. All in all, never eat there again.

Nice staff and delicious snack.

Service tried hard, food and ambience as you would expect from a BK restaurant

dirty, waiting times of up to 30 minutes in the restaurant and drive-in, run-down shop

Ordered for the first and last time!! - Waited over an hour - Employee who doesn't feel like driving brought the food - Eat cold and taste accordingly - And something was missing from delivery but paid in full (Paypal) Never again!!! Ambiance 5* because I ate at work I don't understand why nobody at BK reacts to everyone's recessions here and either renovates the store or closes it down?!? It's a shame for everyone's money

The curly-haired man with his glasses writes down friendliness very little

Typical Burger King, friendliness is probably a little different and would be desirable. There is no willingness to help

Fat cashier said he had to be cheeky and unfriendly

Over 10 minutes drive in there was no reaction, Then parked the car, 5 customers went in in front of one, it took 20 minutes to place an order. Then I waited another 15 minutes until the food was ready. There was no answer to my complaint, it would be a lot to do. Hello 5 guests in the house and a lot to do, and my order was forgotten. It used to be a nice shop but I've never gone there again since today, thanks for nothing

By far the worst Burger King. Stood in the drive for 45 minutes only to find out that the product was no longer available. Never speak bk again!!

It's just a typical Burger King. The food is freshly made, which I like better. Therefore plan a little more time. Friendliness and service could be a bit better. Then you feel welcome.

Ordered drive in as always... The lady was friendly and funny as always... Everything was good until the slightly longer wait... But everything was fresh and prepared very hot

Das Fleisch war schlecht(alt) und der Service war minder. Keine Seife auf der Toilette und die Trockner waren aus. Reaktion auf Klage wegen Fleisch:,, Ist immer so, einfach die Soße“.

Fries are old and inedible several times in the drive-thru. Service was friendly.

During my visit to the branch in Spich today (July 26th around 1 p.m.) I observed an interesting contact with a customer and the service. Since the counter at the start of the drive-in is intact, vehicles must drive up to the second counter to place their order. The customer, an older gentleman, probably had neither the time nor the understanding for this (I was behind him in the car). When we arrived at the second counter there was a small argument between the customer in front of me and the employee Mr. Menge. While the customer, in my opinion, acted very abusively and incomprehensibly, the employee Mr. Menge reacted very competently, courteously and did not let himself be disturbed. Above all, however, Mr. Menge continued to treat his next customers in a friendly manner and with very good service. I will gladly come again!

It took 20-30 minutes several times at the drive-thru for 3 cars. Because the counters also have to be operated indoors at the same time. The poor employees. Customers turn around again. Doesn't that matter to you, dear tenant?

It's rated like Lieferando. If someone is interested, you will be noticed. Food is just mediocre. If it's right then. Unfortunately I had to rate the service and ambience with one star. Unfortunately there are no deductions.

Very dirty BK, tables and toilet dirty. Food just BL standard.

Working here is slavery. The highest work pressure with the lowest income. You are not even allowed to eat or rest and have to work in difficult conditions, there is a labor shortage, there is no proper air conditioning and the behavior of the managers is inhumane.

Do you know Flash the sloth? That would be Usain Bolt against the employees. It took almost half an hour for few burgers. It feels like no one works in this restaurant. Absolute disaster. I'd rather go somewhere else soon, I'll avoid this branch in the future.

Drive-thru, wait comparatively long for a small standard burger, but fresh and hot

I rarely write negative reviews. And I almost never give only 1 star. But unfortunately this time it is so. I have not a single good word to say about this establishment. I have never waited 20 minutes for my order to be taken at a fast food restaurant. They collected it for another 10 minutes. There were not many people. How will you fare during peak hours? It was not tasty, the salad was terrible, withered horror... The toilets are dirty. Never again...

Feels like a fever dream? I feel like there are only 2 workers and even they arent really working. I would be lying if I called this a fast food restaurant, because it really isn't. There is a queue of people who get seen by workers but not picked up. The same car has been sitting in the drive-through for about 20 minutes and I dont see any change coming soon. This was embarrassing and dissappointing experience.

Long waiting times, unclean tables, garbage overflowing, drive-thru takes what feels like an eternity. Even placing an order can be an absolute test of patience. Still nothing has changed, it's a full house and the employees are walking around in the back of the kitchen with their hands in their pockets. A lack of communication within the team and or organization at all is a foreign concept here.

Were there at 11:30. There was only one employee on site. After 15 minutes we left without placing an order. This is a really bad service

I stood at the checkout for five minutes to order something, but the waitress didn't seem to be interested and I was consistently ignored. Absolutely the last store.

On days the store looks like it was last cleaned a week ago. One of the dirtiest shops I've seen.

You can't expect much from BK but this order was the last. Waited 2.5 hours, wrong order and burger cold, that was the last time, close your shop, you are a criminal

I waited 20 minutes until I could place my order. But there was nothing going on. There must be more employees and it is very dirty here

An absolute disaster. Waited in line for 45 minutes and that wasn't even when the house was full. Employees completely overwhelmed. Who comes up with the idea of ​​putting meat on a plant based long chicken burger... An absolute joke. A blind person with a cane would have recognized that something was wrong... Avoid this restaurant, disappointment is inevitable.

Lack of workers, very bad behavior from bosses towards employees, especially towards women and immigrants. I feel sorry for the investor in this industry who has no control over the behavior of the bosses and only cares about his own profit.

The worst Burger King in NRW The parking lot was so dilapidated and there was trash everywhere