McDonald's in Erfurt

Nice employees, fast service, always works!

Inadequate hygiene! Hair in food and drink. Unfriendly staff and no order or cleaning!

The food was the typical standard, but the request to pay was not followed by anything else where this had to be done and after we had waited for a good hour we finally received an answer to our question as to why we had not paid (nota bene: it meant paying at the checkout). Can no longer recommend the organization

Decent McDonald's in Erfurt. However, I prefer to go to Gispersleben. There's usually too much hustle and bustle here for me and sometimes you have to wait longer, especially in the evening. Otherwise quite fine.

We ate here at McDonald's...there were no napkins, no wooden spoons to stir the coffee...it was a complete mess.When we wanted to go to the toilet afterwards, there was a sign saying that there is a charge, it will be charged to the order...we But we had already eaten and as tourists we won't be coming back any time soon. An employee just arrived, I guess he was supposed to be something like the boss, we explained this to him, but he still didn't let us in, we should eat something again first😡, we were then allowed to at least wash our hands when asked, and he stood there at the barrier for so long to see if we could go to the toilet. That's not normal...we've never experienced anything like this before, the only negative thing that happened to us in Erfurt.

We actually wanted to eat something there, but the staff didn't pay attention or react at all. So we left MC Donald without an order

Disgraceful branch. As a customer you have to pay 50ct for the toilet. According to German law, restaurants are obliged to offer guests a toilet free of charge. It's not about the 50 cents, it's about the principle. I will never go here again and would recommend it to anyone who plans to.

Ordered two ice creams today. Get a collection number at the machine. Number does not appear on the screen. After my son politely asked whether we had perhaps forgotten, the lady asked him very unpleasantly whether we hadn't seen the sign at the front. Pick up at the cafe. Maybe it would make sense to make the sign at the entrance not look like an advertisement for ice cream?! Otherwise, a little more politeness wouldn't hurt the blonde lady. That's not how you talk to customers!

Food can be ordered electronically and service is quick. Very clean.

It's okay, it was there for the first time in 2 years. Prices increased immensely. The clientele sucks. Just get in and get out as quickly as possible. Really scary. The service was good.

Just got the completely wrong order, the only thing that was right were the lattice potatoes. The wrap that I received by mistake gave me the impression that it had already been accidentally washed. Of course you have to save money, inflation and so on, but you should at least hire staff who at least get a wrap and can read. I don't want to know what happens when there's a lot going on there and the employees are already overwhelmed with 5 customers.

Terrible.... You're sitting in the corner at the MC Café and you just want to enjoy your coffee, but the employee next door keeps knocking your coffee waste into the bin. Unreasonable. Not recommended at all...

It's unbelievable how uneducated the staff is!?!?!?!? We waited 20 minutes until someone came to the checkout and we could pay.

Big McDonalds, tables were dirty, the toilets could have been cleaned more often, but they weren't really clean (by the way, there is a €0.50 fee, which is then charged with the order)

Our order was processed quickly (but only had 3 items). The food was warm and tasted good. We ate there and found it very uncomfortable, loud and cramped. But unfortunately that's always the case in Central City McDonald's... Unfortunately, there are hardly any vegan alternatives. Burger King is one step ahead. However, the prices are way too expensive. A large frie now costs €3.99 and then you also have to pay an extra €0.50 for ketchup. An apple turnover now costs just €1.99... unbelievable, that's simply out of proportion and in my opinion can no longer be justified with rising costs, inflation blah blah.

More expensive than good citizens stores for cardboard, how can something like that still exist? To get enough there you need 20 euros+

Bad service, male employee massively unfriendly.

Burger was really cold, so I asked for a new burger, the shift manager, who was visibly annoyed, touched the burger to check the temperature and then promised me a new burger, but then he just warmed up the “old” one and brought it to me burger that he had touched and was already heavily soaked. That was by far the most disgusting thing I've ever experienced.

Apologies were made for the wait, ok.. but the apparently completely overworked employee behind the counter didn't work at all. She reacted aggressively to a question... shouted and used swear words... Had to be warned by the branch manager.. but didn't stop.. Everyone has a bad day, but you can't let that happen to customers!!!

We didn't think it was nice there. Everything is too small, too narrow, too loud, too crowded and too stuffy. But whatever, we just wanted two McFlurry's to go. But what McFlurry's we got was very disappointing. My McFlurry with ice cream, caramel sauce, chocolate beans and Oreo was in a "normal" sized cup. Unfortunately the quantity was too small. However, with the other McFlurry we felt like we were being taken for a ride. You would think that the cup would be the same size as the other McFlurry, even if you didn't order any ingredients. What did we get? A very small XXS McFlurry cup for only €2.99. Seriously, what kind of bullshit is this? Can someone explain that to me? This is a rip off for me. Peter Giesel has to investigate... Relevant evidence has been added. Maybe an employee will read this and you will get something as “compensation”. If not, then I can't recommend this store at all. Then I'd rather go to the McDonald's on Dubliner Str. 20, 99091 Erfurt.

Wir sind um 10 15 Uhr in diese Filiale von McDonalds gegangen. Bestellung 4 McMuffin Bacon&Egg und 1 Heißgetränk . Das wir etwas warten mussten, ist nicht schlimm gewesen. ABER ... die weibliche Bedienung am Tresen ging gar nicht.. Wirkte überarbeitet , unhöflich und war sehr beleidigend.. Unter anderem.. geht mal arbeiten.. halt die Fre...und du blöde Fo... .. Kinder saßen in der Nähe.. und man dazu sagen, daß ich mit ihr in einem normalen Ton gesprochen habe. Selbst nachdem sie vom Filialleiter ermahnt wurde, pöpelte sie weiter .. Auch wenn man einen schlechten Tag hat, muss man sich vor einem Kunden so nicht verhalten ..!!!

They don't speak English, firstly we are in an European country, duh! And they mix the whole order with others. They are rude, and they don't give a shit about customer preferences. Geez. I will not eat again there.

Absolutely terrible. There's a guy running around who dares to just snatch the order form out of your hand. Then you want to pick up your food because it lights up... you have to argue with 4 people behind the counter about getting your food. They don't get along at all. I saw a German one. They all understand nothing. The whole store is totally dirty and pure chaos. Never again.

Ordered at the terminal for on-site consumption. An employee simply reaches over to our table to see the order number without asking, which completely overwhelms the employees themselves. Our order was marked on the display as ready for collection but it didn't even start. When asked, they became mushy and probably gossiped with their colleagues while grumbling in foreign languages. After asking several times, the food was already cold, in a bag instead of with a tray as ordered and unfriendliness couldn't be beat! Terrible service!

Price/performance is no longer right. You have to wait 12 minutes for 1 cheeseburger. Orders via Lieferando are preferred.

Tasty, clean and friendly staff. The only thing that is disruptive is people who block the terrace in front of the door for hours without eating. Some also bring their own food.

Unfortunately the fries were unsalted and didn't taste like anything and my order was completely forgotten. The dirty floor isn't exactly inviting either

The food, especially the breakfast, tastes delicious, looks great and the sellers are super friendly

Pure disaster! I waited 20 minutes for my chicken nuggets with cheese, far too few staff.

The (double) Royale with Cheese punched above its weight. I would absolutely go giant! 😁

Even if you are there you have to pay for the toilet (and only small change is accepted)

You know how average McDonalds are. Just as average.

It costs half and we have to wait 30 minutes even though we paid for it

5' wait at the MC cafe, no one there... So I went to the counter and chose ice cream. Wait again. Finally at the switch... No, no ice cream here, at the front of the MC Cafe. Thanks for no service and no more here

I don't think it's worth mentioning In general it has totally deteriorated Nobody needs that

Whenever I order more than 3 things, 1 is missing. Complete orders only work for me when I order 2 things I don't mind paying 50 cents for the toilet, but not if you can prove you've eaten on site and the toilets are dirty. An employee came towards me, which is why I assumed that she had just checked the toilets. But the opposite was the case. In the women's toilet, one was obviously clogged, the rim of the next was covered in pee and the third and last toilet no longer even has a seat. There is no soap or paper towels.

This location has atrocious regular fries. They are often half fried. Beware.

Very unprofessional stuff specifically there was an Afghan guy which he had a very bad attitude no respect for the customer using very bad language. I love you England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 very lovely people and respect is the first priority in England All my life never had a bad experience but the first day in Erfort I have experience a very bad service. 👎 I have tried to speak to the manager no chance and I have called ver 20 times no answer. Disappointed 😞

This afternoon, I went out with a colleague and said to have a coffee, it's the first time I've been in here. I order a coffee, at some point an employee comes to clear the table, and also takes my coffee that I haven't finished. Why is this happening..?! unmannerly

That's not possible, my milk shake was completely liquid for the third time even though I just got it, the fries have been sitting for too long and they forget a lot of things like extra cheese. In itself it's good but they also often fly in the places Customers

Great for the grandchild. I would have liked to eat gluten-free.

Every time you need to check the amount of food served to you in bags. Since employees are constantly making mistakes and underperforming, for some reason this isn't in your favor.

Since the absolutely disgusting toilets put me off (despite paying), I can't say anything more about the restaurant. Except I hope it doesn't look like that in the kitchen. Fries + ice cream was fresh.

Stuff you paid for is constantly forgotten...

Using the toilet costs even if you are a customer! No toilet paper, no disinfectant! Dirty and uncomfortable. Arrogant employees who get annoyed when you ask for toilet paper and shout stupid comments after you. The food is like everywhere else at McDonald's and is not a great art. I can only recommend NOT going there. There is better fast food in Erfurt's city center.

Worst McDonald's I've been to. Chaos and no service. Ice cream sundae only half full. I often get ice cream at McDonald's, but definitely not here anymore. Use of the toilet must be paid for. Once and never again.

As in all other McDonald's establishments, here you will find a welcoming, family-friendly restaurant where children are invited to play and eat... and we think that's a good thing...

I ordered a Mc Flurry. After my number disappeared from the display, I asked. The answer from the unfriendly employee was just... I called out 5 times that I had to go to Mc Café. Unfortunately, that's not even close to the truth, but it's good. The employees are also very unfriendly. All in all, this is an unfriendly Mc 😅

Terrible branch. Were just there, super dirty, unfriendly, annoyed employees. A girl was sent away by the would-be boss with the words: “Pee on the piss if you have to.” 😠 Not possible! The toilets are disgusting, no money should be charged for them! We'll definitely never go there again.

Food doesn't taste pure mush, way too hot in the store

It's just disgusting, cold and not a meal. The only thing you can put your body through is coffee and even that takes some getting used to.

Biggest bang, shop and friendly staff. Woman with blonde curls, totally unfriendly and overwhelmed with her job, don't advise anyone to go there.

The service was friendly and quick. The food was okay, it was a little smaller than in Saalfeld.

Very unfriendly shift manager named Ms. Ludinger. This person is clearly out of place in the service. Coaching on the topic of customer orientation and friendliness would be recommended. You should also tell her who brings in her wages.

Biggest dirty shop. Toilet not opened. Also unfriendly staff who ask you to eat faster.

Very very very unfriendly service, rarely experienced such unfriendly staff. Way too crowded and way too hot. And on top of that, the food tastes like garbage. Simply disgusting. I didn't expect anything and was still disappointed.

Well, I've never had a problem with Mecc's, but waiting half an hour for a burger menu is really cheeky...

I was there again today and ordered something to take away for my family and I. I understand that it's always full in the evenings, but I've often had one or two burgers missing. I don't pay very little for them and at least I want to have everything.

It‘s alright It’s alright. I like mcdonalds but as this McDonalds is in a big station there are also a lot of people who want to eat there so the food is fresh but also you have to wait a lot. There was the one time they had forgotten to make my food so I had to ask. There a lot of people most of the time.

So we called and the employee hung up straight away

Very nice place, orders are processed quickly and the staff is nice. The only thing is that sometimes they forget to put something in if the order is large. This is a great place to grab a bite to eat and not expensive. True, if you are from another part of Europe, it will be difficult to get used to German burgers, the taste is different and for the first time you may not even like it very much (The cucumbers are not pickled, but salted. The burgers seem to have little sauce and the cutlets are less salty). The second and third time, everything becomes delicious 😌

An employee with glasses and half bald was very nice and attentive. One of our orders took longer than usual and he noticed it straight away and took care of it. Very friendly. Would love to come back

Staff unfortunately very unfriendly and complacent at the same time.

A nice little McDonald's. Nice central location. Ideal for a small hunger.

Arrived shortly beforehand, the employee Ali was very warm and nice!!

I wonder what this has to do with fast food as long as it sometimes takes in there!

Pervekt the curly fries are great

Toilet almost always "broken"... Food like any other McDonald's.

A McDonalds is and remains a McDonalds.

The two of us had dinner there in the evening. As always, the food at Mäcces was warm and filled, as always. The atmosphere was relatively full and the food came quickly. A nice employee brought the food to our table and forgot our curry sauces and glasses. Unfortunately, we only noticed this while eating; our tray was full and the promotional glasses were missing. My friend then went to the counter with the receipt to politely ask about our missing glasses. The employee first gave her one glass and then looked in the warehouse for the second one, came back, took the glass away again and said that he had processed the order himself and had already handed out the glasses. When it was pointed out to him that this was not true, he realized this and became mushy and unfriendly. Finally reluctantly handed over our glasses and turned around without comment. Never again!

Glorious experience in the mouth of hot citizens and juicy soft drinks

The ugliest, dirtiest, most horrible McDonald's with the most disorganized attention I had ever seen before. I do not recommend it

Totally bad......vouchers are not accepted....you should pay normally.....then ordered ice cream and cappuccino and had to have half my ice cream completed at MC Café and get my cappuccino there and go back and forth impossible.......

Recently, when I wanted to order ice cream from MacDonalds, I was treated rudely by an old woman. She showed me the place to order from in a rude manner. This marred my experience and left a negative impression. I hope the customer service team can handle such situations better in the future.

The one time you go to the toilet you yell at employees to pay. Very impolite. Once and never again.

Fries that aren't fresh. I came to eat great fries but it was a bad experience...

Too little chocolate sauce in the ice cream and no change!

Very bad atmosphere and people who are not very friendly

The food was basically okay. The wrap wasn't that nicely done as it was falling apart. The fries were a bit greasy and limp. I found the atmosphere here very cramped. The air was stuffy.

Was there for dinner today. What struck me negatively was that one employee instructed another to clean the window sills behind the tables. The new employee didn't understand German and had to be guided hand and foot. Gave a bad impression for this branch. The ambience itself is not inviting. It's something like, order, take away, go out. The train station passage would also be affected. The food was quite good, brought to the table quickly as I ordered via the app.

Very nice, friendly service, although once I got a Fuze Tea instead of Cola

Authentic american cuisine in the palm of your hand!!! From the heart of Germany. You should go if you are bulking in the gym.

This McDonald's wasn't full, but the chicken patties weren't exactly warm and one was even missing sauce. The toilet in the Mc ended at a turnstile, if you want to go to the toilet it costs 50 cents, which will be charged if you want something to eat after using the toilet and then pay in cash. Not family friendly if you just want to wash your hands after eating. Who wants to buy a citizen again because of a few toilet receipts so as not to make a loss? But this is probably expected in this Mc that customers will no longer redeem this voucher. My kids don't want to go to this McDonald's anymore.

Pretty good MC's branch. However, it is very crowded at peak times due to the central location right in the city. However, weekends are usually the least busy. So eat well and quickly today.

Es gibt keine Toilette. Scheißer Ort. Das ist eine Schande, Mac Donalds Horrible place, go to another place There is no toilet. Disgrace

not really satisfactory service was okay but the prices are terrible and my cheeseburger had way too much ketchup and a few hairs

Shekri Al Joumaa (شكري الجمعة). Top employees, very friendly, competent and polite. Thank you for your great performance! Everything is always done quickly and with good support. I hope they promote you soon.

A good McDonald's branch with a perfect location.

That jessen wasn't that good. Instead of a Coca Cola, we were served a mixture of fries, salad and a sweet and sour sauce. Nevertheless, everyone liked it. The nice old gentleman in the picture below was standing at the checkout but unfortunately he couldn't help me because he couldn't get up. All he said was "öööööööh" and "Thanks boy". The ambience was pretty icy like an ice cave. In the appendix you can see what the place looks like from the inside

I have question about toilet,why I need buy ticket for toilet,if I have check and I made an order?and if I buy ticket ok,but why there very dirty???

The food wasn't that good, something must have gone wrong... The service was very good, I like the staff. The location is like an ice cave! The toilet wasn't clean and they're still asking for money? I was afraid that the fish would fullbox me.

Unfortunately very much diminished. Staff overwhelmed, long queues, you no longer feel comfortable there

Bad food, long service, outdated burger packaging, uncomfortable atmosphere that puts you in a bad mood.

Well, the establishment is clean, quiet place, but the staff is somewhat strange. I don't know if it's because they are dark-skinned or because they are tired of their jobs.

18 minutes from ordering at the terminal to delivery is unacceptable. 6 people stood at the counter and did nothing. Apparently there wasn't enough staff in the preparation/kitchen and no one was able to provide support there. Restaurant has hardly any seats and is very dirty.

That had nothing to do with a Big Tasty Bacon!!!!

Ich denke dort ist es mit Absicht kälter als draußen damit sich dort niemand lang aufhält.

У цьому Макдональсі відсутній туалет. 🧐

Ich finde den mac Donalds für eine klein Filiale nahe der Stadtgrenze komplett in Ordnung und kann überhaupt nicht nachvollziehen wie hier einige vernichtend kommentieren Klar Großkonzern aber für mich als Anwohner halt oft unentbehrlich!

Das Essen ist wie bei McDonald’s üblich, ganz okay. Aber die Preis werden zunehmend teurer. Früher hat ein McSunday mal einen Euro gekostet, heut zu Tage, muss man schon das doppelte bezahlen. Was ich bei diesem McDonalds ganz schön finde ist, dass der Laden sich schön in das Stadtbild einfügt und nicht nur ein Flachbau ist, wie viele andere Restaurants der Kette. Aber auch hier bei meinem Besuch bestand das Problem, dass der Boden und die Tische nicht sehr sauber waren. Auf dem Boden lagen Dreck und Pommes und die Tische waren mit Ketchup und anderen Soßen bekleckert. Meiner Meinung nach ist es nicht zu viel verlangt, dass einmal in der Stunde jemand mit einem feuchten Lappen über die Tische geht.