McDonald's in Mühlheim am Main

We placed the order at 7:29 p.m. We asked at 7:44 p.m. (the order was with table service, by the way) - the employee said we called it up. He then wanted to bring us the cold order, which we rejected because the burgers were now cold. The employee said there was no problem. We'll do it again (everything is ok). After about 5 minutes. The "new, fresh order was brought. Afterwards, another visitor, who had probably seen the whole thing at the serving counter, said to me that only the fries were made new / the rest of the things in the order were the same. Huh? I think everyone knows the temperature of one freshly made burger.( and the employee also says "Honestly freshly made" with a "look" 😏Sorry guys, the service industry works differently. For 30€ cold limp burgers served with an untruth...now finally... we no longer need to talk about other things like cleanliness and how often the floor and tables are cleaned. I don't expect much "BUT" - I don't want to be lied to for my money.

Outside temperature = inside temperature. Being in there at 3⁰ C, regardless of whether you are a customer or an employee, is absolutely not to be tolerated. The poor employees are running around with jackets on...

Misinformation! It says here that it will be delivered. That is NOT the case. Two mouse clicks are enough to check this

We ordered and it arrived without a burger and when it came it was eaten

Unfortunately, the chicken nuggets were bone-hard and dry as a stick. It's a shame for so much money.

Very smelly customer toilets and one toilet doesn't even have a light

It's just McDonald's. The branch is okay, but they can't do anything about the terrible products.

The saleswoman could have been nicer because she didn't even really understand me. I had to drive up by car. If she doesn't feel like working, she should work somewhere else.

Absolute chaos is there. I ordered food online and it arrived without drinks. I tried to call the restaurant and no one answered and after 16 calls someone answered and wanted to call the driver and let them know about the drinks. After exactly 34 minutes when I got the food, the driver comes and smiles impudently and says “your drinks please”. The food was already cold and didn't taste good at all. Instead of completely delivering to the customers who were first in line, the driver decided to deliver the partial delivery on the way back. Making contact is outrageous, the service is outrageous, the driver is also outrageous. Absolute chaos!!

You don't have to go there after midnight...

Items were repeatedly forgotten during delivery and no one could be reached by phone.

Very dirty room, staff service very unprofessional. My last visit there were 8 people on staff! And there was no one to wipe down the tables! The floor was a disaster! The staff just stood and talked to each other! The room was not air-conditioned!

Ordered burgers via the app and picked them up accordingly. At home it was discovered that a burger was missing. Since it is pointless to go there again at that moment and complain (statement against statement), I complained via the app. The branch was always missing something from options like patty, jalapeño, etc. that I had previously overlooked. There was a response from McDonald's that they had forwarded this complaint and the branch got in touch. Nothing happened after 4 weeks and nothing will happen. Well, unfortunately that's what customer satisfaction looks like in this branch. McDonald's should train its franchise entrepreneurs more for satisfaction, after all, they represent the McDonald's company

Tables full of dirt, shoes stuck to the floor and the best thing is that an employee in a black T-shirt with a full beard who worked at the checkout as well as in the delivery service (worked up) parked the McDonald's car full of me! Except for one delivery car, all parking spaces were free, but no, the Super Brain parked on the street to accommodate people. After I went in and talked about it he comes out, instead of apologizing he grins like Prvt.Paula and says then you can drive out of there, I wanted to give him my car keys and he should drive out of there, he refused and then went with me drove his favorite car to where McDonald's has specially marked parking spaces. I wouldn't even give that guy a Matchbox car!

Hello, we just ordered two burgers and a chicken Caesar wrap, unfortunately we later discovered that the wrap had already been eaten. This has never happened to us in all these years. Was there last time!!!!

Hello, this is the last time we ate at this McDonald's. After eating for about 10-15 minutes, we all felt sick, had stomach pains, nausea, and vomited. The workers are not friendly, we asked for some straws for the children because they are small and they didn't give them to us. Terrible attitude towards customers

I come here very often with my colleagues! But today is the last time!!! So overwhelmed every time! Really dirty and unfriendly! The McDonald's is one of the worst and dirtiest - even the one at the train station in ffm is clean!

Tasty, quick and clean, I recommend it 🤩🌞

The branch manager prefers to play with his cell phone instead of taking care of the order. Very dirty and not good service because you can't even remember an order. It has nothing to do with the McDonald from before.

My experience today was very positive.

I wanted to have something delivered because the website says you can. And when I asked him he said that they don't deliver and when he talks you understand them1p1q

We were here on Sunday at 9:00 a.m. to have breakfast. We were informed that it is only possible to eat on site from 10:30. Offer breakfast, but only to take away?? I've never seen anything like it anywhere in the world.

Update: Met an employee in the drive-in today who served me in a very friendly and even smiling manner. And this time my order was completely in the bag. Thank you very much for that 👍🏻🙂 ................................................ .... Incomplete again. Picked up a Crispychicken at the drive-thru. At home I discovered there was no chicken on it. So just rolls, sauce and greens. But it's not worth going back again. Nobody ever answers the phone anyway. So... tough luck. Worst McD branch I know😡 And no matter how many times you complain, nothing gets done!

different prices on some packages!

I don't like McDonald's food, but that's not the reason for the low rating. Moreover, the quality of the dishes is at the same level as everywhere else. But cleanliness, unfortunately, is at a low level. Especially in the toilets, there is no soap, the dryer does not work, there are no towels. This is despite the fact that it is not a pass-through cafe, and there is no crowd. In addition, collecting the order sometimes without utensils, sometimes without napkins. Well, I don't know... shame on you...

The service is so fast, that my sandwich was completely cold (burger, cheese, lettuce cold from the fridge) Having made the complaint, after less than 2 minutes my sandwich arrived again in the exact same situation! Well simply shameful!

had dinner there today. As always, my order was taken incorrectly by an employee from Croatia or Serbia, I went back to complain because there was no food and received an insult in Croatian from the lady at the drive through reception.

There was hair in the food, the staff does not understand what they want from them, they never give everything that I ordered, the inside is dirty and stinks

High quality food with table service.

Staff is a little demotivated. They probably save on the ice in the drinks now... none available

Parking disc has recently become mandatory, too much ice in the Coke and too much ketchup on the Royal cheese. Half of my curly fries were fries

First of all, a normal McDonald's. The good thing is that there is always something going on and there is a delivery service and online ordering. This means the food is always fresh and rarely cold or stale. Disadvantage: Where there is a lot going on, the cleanliness is not perfect, but acceptable, given the stress and number of staff. I would say mid-range McDonald's.

The last few times I was satisfied with delivery via Lieferando, this time via Uber Eat delivery did not arrive. According to the photo it was placed somewhere in the field. Whether I gave the address to the driver. Money is gone. McDonald's didn't want to help.

WORST STORE!!! THEY SHOULD BETTER CLOSE AND SEND EVERYONE TO GERMAN COURSE AND CUSTOMER FRIENDLINESS TRAINING FIRST.

We went to the aforementioned Mac Donald for lunch today. The lady who took our order was very friendly. The other employees immediately started gossiping about us. I don't have to speak their language to understand that they were talking about us while we were still paying. Personally, I find this behavior impossible and insulting at the same time. The burger we had was lukewarm and anything but fresh. The store is not particularly clean. The tables weren't particularly wiped down and the floor was very slippery and greasy. What do you use to clean the floors?! We are determined not to set foot in this store again. Friendliness and cleanliness are completely alien to the staff (except for one friendly lady). Mr. Wallraff, please take over!!!!!!!!!!

The burgers were delicious and we didn't have to wait long for our order.

Absolutely unfriendly...this shop shouldn't even get 1 star!!!!!

I agree with the bad reviews. The current employees are trashing this store for no reason. Instead of using the fully equipped kitchen with food, food from the disposal tray is increasingly being warmed up and served or packed to customers without batting an eyelid. None of the employees would eat the food themselves. Chewing on cold fries at the prices - I feel deeply for these people who want to harm other people. I had to demand a new burger three times until it was not heated from the old food tray, but freshly prepared as required by the catering quality service and the health department. Cleaning the toilets once a day is disgusting personified in a 16 hour operation. Gossiping about customers like in kindergarten is like psychological underdevelopment. Lying to my face, continuing to lie to God's face with a mental excuse - I don't want to know if it's really going to work out. As long as these employees ruin the store, more and more customers will avoid it.

Went here especially for the playground, but it's closed because it's probably been broken for months!!!

Drama, how can you serve food that is not fresh? They should shut it down forever

I haven't been there since there's no straw for my drink

Ordered Cola without ice, came with ice. Fries cold and soggy. Burger was so clapped together that something different was hanging out on every corner. Staff listless. Even though there wasn't much going on in the store. Not recommendable!

Always a compromise to eat something like that 😄😜

Für den kleinen Snack zwischendurch sehr gut geeignet

Hygiene und Sauberkeit lassen zu wünschen übrig.

Also tut mir leid, aber das war das letzte mal wo ich bestellt habe, ich war heute da und hab direkt in McDonald’s bestellt. Nach meiner Essens Abholung kam ich nach Hause und mir fehlte essen in der Tüte … nach mehrmaligem anrufen ging keiner ans Telefon dran keine Ahnung ob überhaupt die Nummer stimmt, weil da wo ich drin war, war fast der Laden leer. Bedankt euch das ich euch 6€ geschenkt habe!!!! Kack Laden

Bei jeder online Bestellung werden mindestens zwei oder drei Artikel der Bestellung vergessen einzupacken.

Sehr dreckiger und fettiger Boden. Ausrutsch-/Unfallgefahr überall (auch in den Toiletten). Pissoir in der Herrentoilette voller Urin bis zum Abschlag. Unmögliche Verhältnisse.

Da war jetzt jemand, weil ich so einen Mcs Burger noch nicht gesehen hab. TV-Sendung ist Katastrophe bei McDonalds, whatever. Die zeigen Videos wo von 300m Höhe mit Motorrad in die Tiefe gestürtzt wird,. Mahlzeit.

Mc geht immer, aber hier war ich immer sehr zufrieden

Ein McDonalds halt :) dauert manchmal für ein drive in bissi lange und der Laden von innen war auch mal schöner 😂

Einer der schlechtens McD's in Offenbach. Die haben dort in der letzten Zeit ganz schön abgebaut vom Essen her. Pommes matschig, Burger lapprig. Da fahr ich lieber an den Kaiserlei, da schmeckts wenigstens frisch.

Jemand hätte zwischendrin mal nen bisschen aufräumen können, aber Tische wurden geputzt

Wir kennen die Geschichte, dass die Bilder der Produkte, die Sie verkaufen, nicht der Realität entsprechen. Ich will ein authentisches Foto von dem, was ich kaufe... Ich springe nicht auf Marketing

Essen ist typisch McDonalds. Aber irgendwie auch schon besser bekommen. War mega viel los. Diese seltsamen Selbst-Service-Bestellautomaten. Dann ein Touchscreen der seinen Namen nicht verdient - viele der Saucen zu den Nuggets nicht verfügbar - und zum Schluss dann kam die Quittung nicht. Hatte mir zum Glück die Nummer gemerkt, so dass ich an der Kasse dann doch noch was bekam. SCHWACH! Noch viel schwächer und die Begründung für die extrem schlechte Gesamtbewertung: Die Sauberkeit! Sorry, aber saubermachen heißt nicht nur die Tische mit einem schon fragwürdigen Lappen abwischen und den ganzen Dreck auf den Fußboden! Pommes, Serviertten und sonstiger Dreck macht einen schlechten Eindruck.

Heute war alles super das Essen frisch zubereitet Bestellung und Bezahlung über die App hat super geklappt.. leider hab ich das auch schon anders dort erlebt.. deshalb der Punkte Abzug.. heute war auch das Personalfreundlich wenn aber mal was nicht klappt kann man dort nicht auf Support hoffen..

Machen leider immer wieder Fehler . Beim letzten Mal die Soßen vergessen, falschen Burger eingepackt. Und das passiert immer wieder ! Das war eine Bestellung per App.Erst Zuhause gemerkt.

Das Essen ist in gewohnter Qualität, der Laden hat täglich bis 2 Uhr nachts geöffnet

Gute Parkplätze, nette Bedienung und es war alles in Ordnung.

Se si consuma il pasto fuori,e fastidioso per il via vai delle auto,per il resto e tutto ok

Mc donalds ist fast überall gleich. So auch hier.

The servers are nice and the food was great however I would like it if they would have had more space that day when I went

3 McMenüs bestellt, draußen bemerkt dass eines der 3 Gläser vergessen wurde, anschließend zurück in die Filiale gemusst, war allerdings kein Problem, wurde mir direkt überreicht. Dazu kommt aber dass wir zuhause gemerkt haben dass alle 3 Getränke auch noch vergessen wurden!!! Was für ein Service! Da Kauft man für 40€ diesen Fraß wegen der Gläser und bekommt gefühlt nur die Hälfte

Verkäufer könnten freundlicher sein

Sobdas ist der einzige McDonald denn ich gerne gehe, aber nur 1 mal jede 3 bis 4 Monate, nutze gerne die Coupons von der App da kann man gut viel geld sparen und wenn man die punte mit benutzt kannst sogar 1 Hamburger quasi umsonst kriegen aber erst mit 1000 punkte. das essen ist ok, für auf die schnelle aber nicht für jede Wochenende da zu essen, bin selbst Koch und koche gerne lieber selbst, manchmal ist das fleich zu trocken und manchmal ist es top und der rest der fall ist OK, die Mitarbeiter sind sehr nett und freundlich ich empfehle es weiter da ich auch gerne manchmal wieder komme aber nur zu mitnehmen.

Gerne Alternative wenn es mal schnell gehen soll. Nettes Personal und den Kindern schmeckt es. Leider sind die Tische und Sitzgelegenheiten öfters verschmutzt.

An diesem MC Donalds wird viel gemacht denke es läuft sehr gut dort.

Auf jeden Fall für den schnellen Hunger ist das gut

Die Damen am Drive-In immer super nett, Naja, Mecces halt, immer unverändert. Man weiß, was man erwartet, bekommt man auch..... Single-Burger ÷ Mc-Rib definitiv zu teuer!!!

Das Essen ist immer warm und frisch zubereitet. Bei diesem McDonald’s muss man auch nach dem Kauf nie schauen, ob alles richtig ist oder etwas fehlt, wie beim Sprendlinger. Tolle Mitarbeiter und toller Service. Vielen Dank

Naja was soll man groß sagen ost halt McDonalds

Gute Produkte aber die Mitarbeiter sind manchmal etwas genervt und innen ist es nicht immer 100% sauber. Dennoch zu empfehlen.

Gibt besser hatte danach durchfall

Die Mitarbeiter waren soweit sehr freundlich. Nur die Selbstbedienungsgeräte zum Bestellen sollten doch öfters mal abgewischt werden. Die Tische waren für ein McDonalds nur so durchschnittlich gesäubert.

Zum Hunger Stillen Kann man den MC DONALD ansteuern. ist

App funktionierte nicht und etwas kalt gewesen