Mattheiser Stuben in Trier

The food tastes amazing and the staff was really nice, especially the young man with glasses

The perfect place to relax, play and for families with friends.

The food was delicious. Unfortunately, our order was forgotten. Our reservation was at 7 p.m., and at 8:20 p.m. we noticed that we still hadn't eaten. Friends of ours who came after us and ordered after us left the restaurant before we got our food. When we asked, they said they would look into it, but even then we received no apology and no information about where our food was. When the food arrived, it was cold. All three of us work in the restaurant industry and have the greatest understanding for forgotten orders or stress in a store. Because of this, we also know how hungry, waiting customers should be treated, especially when the fault clearly lies with the service staff. We received no compensation, nothing! Unfortunately, extremely disappointing!

We've ordered here many times and are generally very satisfied. The food is always delicious, fresh, and hot when delivered. The portions are generous; the tikka masala with tofu is particularly excellent. I recommend using PayPal or cash for delivery. While card payments work, there have been repeated misunderstandings in which we were accused of having a defective card. We were asked to show up and pay even though we had paid for delivery. A very unfriendly and unpleasant phone call with the staff left us very upset. The employee who brought the food barely understood German and didn't notice that the card reader said "Enter PIN." Unfortunately, there hasn't been an apology or even a small amount of compensation to date.

Now even better with the homemade bread. Greetings, Volkan and Silke 😍😍😍