Maison Tom Restaurant in Karlsruhe

The location and service are very good. The food was tasteless, the pasta was bland, the draft beer was warm and stale, probably a night watchman; we expected something better. It was quiet, as there were few customers.

Extremely fast (it felt like ten minutes for a two-person sushi platter), very tasty, and the service was motivated, dedicated, but not intrusive. A special request (no chicken roll for the two-person "Rock 'n' Roll" sushi menu, but one with tuna instead) was accommodated for an additional charge (one euro more, just like for the individual rolls on the menu). The portion size, drink prices, and ambiance could be improved, as the restaurant was very crowded. However, since this all happened on a Monday evening during prime time, the positive impressions clearly outweigh the negative ones. Thank you so much for this almost perfect evening!

Normal prices for a restaurant. But reasonably priced for what you get on your plate/in your glass! Never disappointed! I don't really like salmon, but I always order it here because it's amazing!

For me one of the best Asian restaurants in Karlsruhe. Great ambience, friendly staff, excellent cuisine with culinary delicacies. The menu offers traditional Asian cuisine and excellent sushi. The preparation is always a feast for the eyes. Be sure to reserve for groups during peak times; there is almost always a spontaneous spot for two people.

Food is delicious and price is okay

Very good food, not cheap, but worth the price, beautifully presented. Service is friendly and very fast. With the fast service, the restaurant would also be a good recommendation for a quick stopover while passing through, if only it were easier to find a parking space...

Very nice exterior decor. The interior is pleasantly unobtrusive. The five tempura rolls and mango salad were very good in my opinion. The value for money was okay. Drinks, like everywhere else, were too expensive. Friendly service.

The food in general was very tasty and beautifully presented. The atmosphere was also good, and the decor was lovely. However, we were very disappointed by how long the wait for the food was. We waited about an hour and a half before we finally received our main course, after asking the waiters twice. Overall, however, it was a very pleasant experience, and if the wait time had been significantly reduced, we would have given it full stars. Regards, Mona and Jule

Super delicious food, kudos to the kitchen! :) Service was extremely poor. The appetizer plates were slammed in a pile in front of one of us at a table of four, and someone else kept coming, no one asked for new drinks, nothing. It's just a shame, given the ambiance and the amazing food. It's really annoying.

Good, but the size of the sushi is a bit small.

A truly disappointing experience. After the summer rolls as an appetizer, we had to wait over an hour for the main course – our drinks were long gone, and we weren't even asked once. For the main course, we had curry with chicken (which looked more like a breaded Wiener schnitzel), roast beef with rice noodles in a sweet and sour sauce that strongly resembled a ready-made sauce from the supermarket, and crunchy rolls. The latter tasted okay, but couldn't save the overall experience. Unfortunately, I didn't take any photos, but at €77 for two people, what we got was simply unacceptable – neither in terms of service nor the quality of the food. I wouldn't recommend it.

Super aufmerksamer freundlicher Service Das aller beste Essen mein absolutes Lieblings Restaurant. Das Essen hat zwar ihren Preis aber es lohnt sich. Jeder der Asiatisch liebt ist hier richtig. Meine Empfehlungen währen die Crunchie Rolls und die Ente in der Mango Soße🙃

Very delicious food and a huge selection. The service was super friendly, and we felt truly at home. The ambiance in the restaurant is also very special and lovingly decorated. We would definitely come back!

The restaurant has a nice ambience and albeit a noisy atmosphere, it’s unique to the area and we enjoyed that. We had high expectations for food but it was quite average in terms of taste and nothing special really. Service was great but feels a tad rushed. Briefly, I’ll definitely visit again but I’ll try a different dish as we still enjoyed our time.

Always worth a visit, fair price performance

The food was very good and the staff was very friendly

The sushi was delicious, but the noodle dishes were a bit bland. Everything was very fresh and beautifully presented. The staff members were very friendly and helpful overall, although one server was EXTREMELY rude, unhelpful, and seemed to be the head waiter.

fine Vietnamese restaurant that proves: competition stimulates business and makes everyone better.

Das beste asiatische Essen, das ich je gegessen habe! Optisch extrem ansprechend! Sehr freundliches Personal! Sehr schade, dass ich so weit weg wohne!!!

Everything was great, the best sushi platter ever.

Everything was great, Apple spritzer at €5 is a bit much, but otherwise a really great shop.

In average, a good restaurant. Good food, good atmosphere. The waiter give you the feeling, you are there to eat quickly, pay, and go. They asked us (within 5 Minutes) more than 4 times, what would we have to have for lunch. They didn't even notice, that we didn't have time to read the menu; they didn't notice, we were there with 3 Kids. If you just want to have good food, go there. If you need a more personal experience with asian restaurants and a friendly stuff, this is the wronge place.

Super delicious food, great ambiance, and friendly service. We were completely satisfied. I had salmon with rice and vegetables and can highly recommend it. All the ingredients were fresh, well-seasoned, and perfectly balanced.

I've been eating here regularly since the beginning and can honestly recommend the restaurant to anyone. Everything always tastes fresh and the service is always very friendly. Reservations don't always work out 100%, and sometimes you have to wait, but we've even gotten free drinks for them. Absolutely fantastic!

Die Anlage, Das Essen einfach hervorragend. Das Personal war auch sehr sehr sympathisch und freundlich, sie haben sich sehr gekümmert. Das essen kam auch schnell an. Ich würde immer wieder hingehen. Alles eine 10/10;)

The food was super delicious, especially the fried salmon and chicken roll! Definitely recommended!

Man sitzt natürlich super am Ludwigsplatz. Teigtaschen vorab waren sehr lecker. Rind zum Hauptgang, ein bisschen hat das Gewürzerlebnis gefehlt. Bei Gelegenheit gerne wieder

Very nice atmosphere and great service! Super delicious curry, again at any time!

While we are still sitting, and have partly returned the food due to quality and preparation, The service begins with the basic chemical cleaning of the armchairs, tables, etc. Absolutely unappetizing. . .

The ambience belies the quality and taste of the food. The food was poor quality and poorly developed in terms of taste. Overall, absolutely not worth the money. We definitely won't come again

Food was fantastic and very nicely prepared. Service very friendly and attentive. Parking space for two cars was found almost directly in front of the house on Saturdays. Would love to come back.

We had a reservation and unfortunately got the seat at the door, it wasn't that nice, but everyone tried to make sure we had a nice time. The food was really delicious and very nicely prepared. The ambience was also very nice, we felt comfortable and had a nice evening.

Hmmm... It wasn't bad, but not particularly good either. Given the prices, I would have wished for better. The baked chicken was dry. In other words, the meat is too thin for frying or baking in a pan. In addition, the Chrunchy rolls were also too done. I had the salmon version and they were okay... I had a different impression of the restaurant when we entered the restaurant. It's a shame. Internet was also very bad to none. We had to research things besides the food and we weren't happy about that either. Well, it was okay as already mentioned. Staff was friendly with room for improvement. The appearance and presentation of the food was top notch.

Maison Tom This Vietnamese restaurant is located in the western part of Karlsruhe. The restaurant is beautifully decorated in a variety of styles. Modern yet traditional. The furnishings are of very high quality. Really, really beautiful...you feel completely at home here. The food was very, very good...and not just in terms of taste, but also in terms of appearance and freshness. The service is also very good; a nice, wonderful family runs the restaurant. I'll definitely be back. Best regards, Alexander

We always enjoy eating here or ordering takeaway. The dishes are very tasty and the service is very nice. But it is sometimes very crowded and rather loud - depending on the time…

******************************************************************** UPDATE January 2023: What happened?? At the same time as the (formerly very large and beautiful) plates, portions have become SIGNIFICANTLY smaller...but the prices have gone up...quality is good but now something in the medium-high price segment. Please reconsider. Therefore 1 star deducted! ******************************************************************** My original review: New discovery! We came on the recommendation of our neighbors and were very positively surprised. The yellow windows on the outside give you no idea how beautiful and cozy modern it is inside! Very nice, quick service and (most importantly) very tasty fresh food! We had the highly recommended Maison Tom Beef plate with fresh mango carrot, coriander, peanuts and lots of spices and herbs. Very subtle spiciness and buttery tender meat. A clear recommendation, because holiday memories were immediately awakened! We also had a “My Favorite” sushi selection that was just as well received! The rice was perfectly seasoned and the fish was fresh and tender. The presentation of the dishes is thoughtful and tasteful. We'll be happy to come back soon to explore the rest of the map. When it's warmer you can also try out the beer garden on Sophien Strasse. We are already looking forward to it! ******************************************************************** UPDATE January 2023: What happened?? At the same time as the (formerly very large and beautiful) plates, portions have become SIGNIFICANTLY smaller...but the prices have gone up...quality is good but now something in the medium-high price segment. Please reconsider. One star deducted!

We had a reservation for 7 p.m. last night but we still had to wait a long time for a table to become available for us. Many other people around us were in the same situation. The staff were visibly very stressed and no more personal contact could be established. Once seated, the menu took a long time to arrive. There were four of us, two of us were served a long time before the other two. We had a rather industrial atmosphere, served on a chain basis. Our empty plates were already served even though some of us had not finished eating, and without a word or apology from the staff. Despite all this, the dishes were good and plentiful.

We had reservation for 7pm. By 7.30pm we still didn’t get a table and there was complete chaos with 20+ people waiting who all had reserved. Staff was unfriendly and stressed. We left.

Very cool place. Nice staff. Clean. Open until 11:00 PM

Very tasty food, nice atmosphere. But way too loud. You can hardly have a conversation.

The food is very tasty and the restaurant itself looks beautiful! The waiters are ready, prompt and helpful at any time, really enjoyed it.

A very nice Asian restaurant. It's full in the evenings, but the online reservation works fine. The whole family was satisfied: the sushi was very good, as were the soups and salads. Definitely recommended: the prices are moderate, the food is good, and the service does its best.

I ate at Maison Tom for the first time last night. The food was fantastically tasty and the service was extremely friendly and incredibly fast. Thumbs up for the restaurant, it is definitely worth recommending to anyone who likes light, tasty Asian food. I'd love to come back

When it comes to sushi: yes! When it comes to Vietnamese food: think 2-3 times

I actually liked going to Maison Tom. But now it's just mass production. The restaurant is so full of guests that you're almost sitting in the plates of the guests at the neighboring table. You can also notice it in the food: quantity instead of quality. When you're almost finished eating, you're constantly asked if you want anything else. You feel pressured to pay and leave so that the table can be filled again as quickly as possible. The last two times I was there, the wrong food and drinks were constantly brought to the table. Here you are probably overwhelmed by the many guests. It's a shame, it used to be very nice, but mass production is just not my thing. I recommend that you get the invoice on paper and check it before paying. For me, the last two times it was just small things that were overcharged, but even small things are a no-go. But all the employees are friendly without exception!

I have to say, my mango salad was really good, but I didn't like the sushi at all. It was fried sushi with salmon that was very mushy and very soft underneath. It was a green puree that I didn't like at all. Otherwise the service was good. Only the sushi disappointed me.

The atmosphere was nice and the service was attentive, but unfortunately I was a bit disappointed with the food as we went there with very high expectations. Especially since it is very hyped everywhere. Unfortunately there was only "fried" sushi and the starter plate was all fried too long and therefore very hard. It was ok, but unfortunately I can't go with 4.5 stars.

Ordering by phone is an absolute disaster... Please stop combining letters and numbers. Just take numbers. Everything is fresh, but the portion is quite small for Asian cuisine. At least with the noodles. Price/performance doesn't fit at all

I really loved the place the sushi was at the top! I still want to visit it. the only negative comments I would make is that the tables are really close to each other, the ones next to us were like sitting with us they kept looking at our dishes, being so close we felt uncomfortable, it would be nice if there was more space between the tables. unless the staff is friendly and I look forward to coming back.

Unfortunately the portions are far too small, the taste was ok, but I left the restaurant hungry. For a 20€ dish I expect more

The food is excellent and the interior is very nice. We'd love to come back!

Never again. First of all the service wasn't good. We had to wait a very long time for our food while other customers were already being served. Then our food was served. Unfortunately, I decided to order the coconut curry with chicken breast. The taste was okay, but really nothing special. Afterwards I went home, fell asleep, and woke up in the morning with bad nausea. I vomited for over 12 hours and also had diarrhea. The food at Maison Tom is nothing special, and it also gives you food poisoning. It is doubtful whether the quality of the food there is really that good (as the Maison Tom team also mentions). The emphasis here is on quantity rather than quality. That's why I can't recommend Maison Tom at all.

I was here for the first time this week and was immediately impressed. The atmosphere is very pleasant and cozy, the waiters are always available and very friendly and the food is inexpensive, well prepared and tasty. So overall, highly recommended!

🔥 🔥 🔥 Caution! OUTRAGEOUS + DISGUSTING for €600! IMAGINE BEING ASKED TO CLEAR THE TABLE FOR THE NEXT GUESTS IMMEDIATELY AFTER YOUR DINNER! And that even though the table was reserved for weeks. They came right after our dessert and cleared away our dishes including drinks. WITHOUT ASKING! We were simply dismissed. The next paying customer had to be screwed too. They just want to make quick sales. Like factory workers. AND THE TOILETS ARE DISGUSTING UNDERGROUND AND IT STINKS INTO THE DINING ROOM. In which restaurant would I want to pay for such hospitality? We'll never go there again. We've been all over the world, but we've never seen anything like this in a diner, let alone a restaurant. It seems to be normal here? We also wanted to drink cocktails. It was our salon's late Christmas dinner. INCREDIBLE! I would prefer to give them negative points here.

Unfortunately we had to wait 2 hours for our main courses. These didn't come at the same time, but with a 15 minute difference.

Always a culinary delight. Great staff and great service round off the stay

Everything fits! Very chic, well presented and tasty food and nice and competent restaurant

We had an excellent evening even if we had to wait a while to be served probably because of the number of people (15) but we really enjoyed ourselves and the wait was quickly forgotten! We highly recommend this restaurant!!

Empfang sehr freundlich - das war’s dann aber auch schon. Service ist unterirdisch mit langen Wartezeiten. Die Rieslingschorle 0,2 wird mit 13,90 € berechnet!! Auf Nachfrage ob man sich da nicht verrechnet habe kommen sehr freche Antworten in kaum verständlicher Sprache. Als Gast fühle ich mich da einfach nur abgezockt und schlecht behandelt. Einmal - nie wieder!

I wouldn't come here again! The food tastes good but the service is TERRIBLE, the waitresses are very unfriendly and you have to wait hours for the food. First the starter came and an hour and a half later the main course, which was a shame because the food tasted really good

Service underground with long waiting times. The Riesling spritzer 0.2 is charged at €13.90!! When asked whether they hadn't miscalculated, they received very cheeky answers in language that was barely understandable. As a guest I just feel ripped off and treated badly. Once - never again!

The ambiance is a very nice restaurant. The service was great. Very friendly and accommodating. My sushi was good to very good, but there's better sushi in Karlsruhe. Some of it not far away. 😉 I'm complaining at a high level, though. Sushi Menu #4 is a bargain and delicious. My girlfriend's crunchy chicken was also very tasty. Her special request (no wild herbs) was accommodated free of charge. All in all, a well-rounded visit, and we'd be happy to come back. 4.5 stars would be fair, but unfortunately that's not possible. So I've rounded it up to 5 stars. 🤭

Super delicious food. Very nice service. We had summer rolls with tofu and the gyozas as starters. Everything was beautifully prepared and very tasty. The staff were very attentive and nice without being intrusive. I asked for a recommendation and was recommended H1 as the main course (beef with mango and carrot strips with salad and rice). The salad had apples and the sweetness gave the whole thing a fantastic taste. Even with the meat, everything was very well coordinated and harmonious. My companion had E4 (Pho Curry). She seemed to like it too. There was delicious ginger tea with fresh ingredients and honey to drink. The only drawback was that it was a bit cold in the room, but there was a blanket at every seat so it was very cozy and tasty in the end. Any time:)

5 stars aren't enough! 1A service** 1A presentation and taste*** Ambience also 1A*** Our number 1 spot in Karlsruhe

The food was excellent, but: we had received a voucher from friends and wanted to redeem it. Since we didn't have a receipt, we were told we couldn't redeem the voucher, even though the owner admitted it was his signature. We only get credited once we show the receipt. It's a shame, because we won't be eating there again.

We've always loved going to Maison Tom, but unfortunately, we've had two disappointing experiences this time in a row, so we're not going back. We were asked if we wanted some extra sushi, which was apparently ordered incorrectly or not picked up. After a brief consideration, as we had just finished our meal, we accepted it. We were billed in full at the end, which we would have accepted. But when we were then pressured to pay for this "extra sushi" in cash, it seemed very strange. We didn't have any cash with us, so it was added to the bill as a tip. A very strange move...

The quality of the food was good, and the atmosphere was pleasant. Unfortunately, the location is rather limited in terms of space; in short, it's quite cramped. The portions could be a bit larger. We found the value for money to be satisfactory.

This was our second time here - the first time everything was really great. Now the opposite, you no longer seem to need any service. We reserved a table - we got a table that wasn't set and the lamps didn't work. Other tables that are set with lights remain empty the entire time. Temperature in the restaurant? 17 degrees. Ice cold, the children are freezing all the time, totally uncomfortable, blankets hanging on every chair - supposedly a heating problem, but that already existed 3 weeks ago... a colleague told me today. Is it even allowed not to heat a restaurant? Last time there was great dry ice fog - nothing this time. Food was ok. Sushi was good, I got my lukewarm noodle soup for €16.90 better for less money in other Asian restaurants in Ka. The non-alcoholic drink required by law to be cheaper than alcohol? I didn't find it. So families are being ripped off. By the way, there are lollipops at the counter, last time the children got some too, but unfortunately none this time. We don't come anymore, apparently the opening of the second branch means it's no longer important here, or there's no money for heating, or in any case they don't want any more customers. Nobody understands why there are car rims in the men's toilet. Otherwise it is very nicely decorated. By the way, if you tip a manageable amount according to the service, you will also be looked at stupidly.

See nice atmosphere. Friendly service and very good food. There is a terrace outside, which is also nice to look at.

The food is excellent, but the restaurant is always far too cold. Maybe around 18 degrees Celsius. It's not for nothing that guests are given blankets. Unfortunately, it's very uncomfortable.

Food is very tasty and service is very nice

Very nicely decorated. Food is tasty, portions good, service is good.

Very tasty food and it is served quickly. Nice and courteous staff.

Friendly welcome and friendly service. Very, very tasty food. Today was our first time here, but we'd love to come back.

What a shame! We received the wrong food and ended up paying more than we actually wanted, even though a discount was promised.

Good food. Good price. Nice atmosphere

I think the food is good, but not spectacular. I've had better sushi in Hamburg.

This will be my new favorite restaurant. Everything is top-notch. The service has always been there, even though it's full. The food is super delicious, just top-notch!

We stumbled upon this wonderful restaurant by chance. It looked so cozy from the outside, and luckily there was a single free table for us. The food was absolutely delicious, a true explosion of flavors. We were so pleasantly surprised. The service was also very friendly and prompt. An all-around lovely evening in a cozy atmosphere with delicious food.

Maison Tom treated us to a culinary delight on Sunday evening. Both the food and service were outstanding. The cozy ambiance perfectly rounded off the evening. The value for money is absolutely fair.

The food tastes good, however it doesn’t matter what you order. All the side dishes are the same salad. All the sushi comes with the same dressing so no matter if shrimps or salmon, both taste the same. The space is clean and has nice decoration, but it is not worth the food.

Very tasty food in a nice atmosphere and super attentive & friendly staff <3. We had a great evening :) Thanks!

Large Asian restaurant, generous portions

By the time you can order, you are both starving and thirsty.

The service is really great. Super nice and helpful. The food looks very tasty, but unfortunately I don't think it tastes that good. The salad was the same for all three dishes, the noodles were a bit tasteless and unfortunately you couldn't drink my elderberry spritzer - it was far too sweet...

A bit chaotic if you book in advance. But everything possible was done to make it a pleasant evening. The food was great and we were often asked if anything was missing. I found it very good!

100% recommended! A great atmosphere and the best sushi in Karlsruhe and the surrounding area. The warm dishes and desserts (picture: mochi ice cream) are also incredibly delicious. The staff is friendly and accommodating and the atmosphere is incredibly inviting. I enjoy coming here and can recommend it to everyone.

Nice place with some vegetarian selection. I really liked the sushi, not so much the main dish I picked as the soybeans patties were simply odd and felt uncooked. That could be a personal preference though. Service was nice and the atmosphere is great! Would go again to try another veggie meal.

The restaurant has a very nice design that creates a pleasant atmosphere. Unfortunately, the acoustics are very loud, which makes eating out a bit uncomfortable. The service was okay, but I found the attention of the staff to be inadequate at times. Some other reviews have already pointed out the impersonal nature of the service, which I can also confirm. My dish of duck with mango curry was okay, but it didn't blow me away in terms of taste. I was hoping for more spice and sophistication, which for me was simply missing from this dish. Unfortunately, I also had stomach problems after eating, so I was a bit disappointed overall. Based on these experiences, I unfortunately cannot recommend the restaurant and would not come back. Another point of criticism is the sanitary facilities, which urgently need to be repaired and cleaned.

The restaurant impressed us completely! The service was extremely friendly, attentive and quick, so we immediately felt at home. The food was simply excellent – ​​fresh, aromatic and perfectly balanced in terms of taste. One small point of criticism: the bench we were sitting on squeaked a bit, which could perhaps be fixed. But that didn't dampen our positive impression in any way. We would definitely like to come back and highly recommend this restaurant!

The Maison Tom is simply great. Very authentic Asian cuisine. Something like that was missing in the Weststadt. The staff is attentive but not intrusive. The prices are also okay for what you get. We'll be back.👍💯👍

A wonderful dinner 🍽 time at the restaurant!

Very good selection of food. Big portions. Very tasty. Priced completely ok and not overpriced. Attentive waiters, fast service. Cozy restaurant that is heavily frequented.

Were there for the first time. Great food and very friendly and accommodating staff. We made reservations for Christmas right away.

Food was really good. I had fried spring rolls on glass noodles with wild herb salad. I can really recommend this. The edamame were quite a generous portion:). The restaurant was very busy. I would definitely recommend making a reservation. The atmosphere was very nice (and modern). Service was a bit slow (probably because the store was busy). But ok. Parking is such a thing. You can get a parking space somewhere, but you have to make sure that the trees have bars that are easy to miss. There are also a lot of birds living in the trees in front of the restaurant that like to drop something... All in all it was good :)

We found out about Maison Tom from the newspaper. As a starter there was combined sushi. The main courses are duck, salad and soup. The food and ambience was great and we will definitely go back.

Unfortunately you often have to wait for service, otherwise it's great!!

Went to Maison Tom on a recommendation. The food was excellent. We had a great appetizer platter, a coconut curry and Pho Xao. Mega and for eating again and again. The noise level in the restaurant was too high for us due to the music and in the end 5 new guests were sent to our table even though we hadn't finished our drinks yet. Very unpleasant situation for us and for the new guests. The two girls next to us were a passerby and a little rudely seated at a table further away and didn't really know what happened to them. Maybe we would order food there in the future, but probably wouldn't go there again.

Very nice stylish restaurant with a very good selection of dishes. The sushi was great. The rice from the sushi was just right. The curry with duck tasted very good and was beautifully presented. The service was always very quick. The food didn't take long to arrive. The outside terrace looks great too. Too bad it was a bit too cold. I would love to come back and try the other dishes on the menu.

Very tasty meal here. Service is attentive and smooth. The inside of the restaurant looks modern and neatly decorated. I didn't need the lounge music, but I think it is part of the hip atmosphere that the restaurant tries to radiate.