M. Kraft Systemgastronomie E.k. in Wernigerode

Hello, delivery took over an hour and then everything was sticky and stale, lukewarm! Let McDonald deliver it, it doesn't even work within 5 km. It is not recommended! If you ask where the food is, you can't get anyone to answer the phone! Stopping and closing is better!

I was at the Brocken on Saturday morning and wanted to give them one last chance. However, shortly after 10 a.m. I was turned away in the most unfriendly manner at the kiosk at the train station. There were two employees in the kiosk, both with a beer in their hand. When asked if it was already open (the sales window was open), the answer was unfriendly: "We haven't even had breakfast yet, so should we sell something?" The last time I was a paying customer in winter (in the Göthesaal, which is more reminiscent of a canteen), dirty plates were simply wiped off with my hand and then the food was served... The schnitzel with fries was completely overpriced for the quality, it would be wasn't even worth €10. Do you actually read their Google reviews? I'm definitely not the only one with experiences like this... But what I'm actually trying to get at is that you are making maximum use of your monopoly position on the Brocken, the only thing that counts is the motto "sell cheap Fras with maximum profit" (excuse the word "cheap Fras" but in the end it is nothing else). If you had competition, you would immediately lose all your customers with this policy. As a Saxony-Hitchhiker, it's simply embarrassing when you look at the gastronomic offerings on the Brocken, it's anti-advertising for the Brocken and the entire Harz Mountains. I'm surprised that the city of Wernigerode hasn't intervened yet. But the stupid tourists come anyway. I've now given up on the likelihood of something changing in your company, but maybe miracles can still happen...

Super cozy place to enjoy and relax with a delicious drink and a delicious meal of your choice...recommended again and again

The delivery was on time, but a 24cm pizza was delivered instead of the 28cm ordered. The employee responded to my telephone response in an extremely (!!!) unfriendly manner. Despite pictures being sent that clearly demonstrated the error, unnecessary discussions continued and in the end we simply hung up. Better order somewhere else.

The coffee at the booth was absolutely perfect at minus 1 degrees