L'Osteria Düsseldorf Theodorstraße in Düsseldorf

Maria did a great job at our Christmas party, she was always courteous and extremely friendly!

The restaurant was packed… but the waitress was super friendly and efficient! Fantastic!!! Thank you so much!! The food arrived quite quickly for such a busy restaurant and it was delicious… the price was also right. I'd definitely come back! 👍👍

We were warmly welcomed by dear Maria :)

Delicious food. Maria served us in a very friendly and competent manner.

Excellent service. Thanks to Maria. 😊

Delicious food and very friendly service, especially Maria :)

We've often been to L'Osteria as a family with our two daughters... mostly in Dormagen, but also once in the north of Düsseldorf. We've always been delighted and satisfied, and big fans of the concept. This time, however, it was truly disappointing! Our waitress had left for the day without saying a word. Our youngest daughter's food arrived first, eventually... ours (three other meals) finally arrived a good 40 minutes after hers (and it was only three pizzas). The new waitress, whom we spoke to several times, at least seemed to understand our complaints... especially since all the other guests who had clearly arrived after us and ordered after us received their food well before we did. At one point, I honestly thought we were on a prank and that we were being deliberately denied food. The store manager didn't even come to our table once, nor did he try to resolve the situation personally, leaving everything to the waitresses. After more than two hours (with two small children), we finally left... a few drinks were removed from the bill as an apology! That was really disappointing and annoying!

We were sixteen hungry lads turning up from the airport with no reservation and all tables were reserved but Alex, the Manager handled it like an absolute star. Proper decent bloke who kept things calm and got us sorted without any fuss. Thanks for the top-notch hospitality. Greetings from Sheffield👍👍👍

We had a brilliant evening at L’Osteria. Our group of sixteen hungry lads turned up straight from the airport with no reservation, yet we were warmly welcomed and seated by the boss himself, Alex. Thank you for the wonderful hospitality and experience. We’ll certainly be back.

The food and service is very good

Delicious pasta of excellent quality! The service was friendly and the atmosphere pleasant. One small drawback: unfortunately, they didn't have Primitivo. Otherwise, absolutely top-notch – I'll definitely be back.

Justin took great care of us. The pizza was delicious.

Justin took great care of us and the food was delicious.

Everything was excellent as always, and all the staff were very polite.

Justin made our evening perfect. Excellent service and great food! We'll definitely be back.

Very tasty, good service and good value for money.

Justin was very friendly and attentive

Unfortunately, we were not allowed into the restaurant before the Lindemann concert. The instruction was respectful and, given the restaurant's occupancy, perfectly understandable.

Very nice staff, wonderful food. Simply top-notch. Everyone was very friendly.

A very nice restaurant with delicious food and very friendly waiters. Everyone was very kind, especially Maria, who was very helpful.

Great pizza! Mania was very friendly and polite! Thank you!

The pizzas are huge and crispy, the salads fresh, the beer perfectly poured, and the service absolutely top-notch. Our waitress Mania, in particular, was outstanding—friendly, lively, and cheerful. My wife and I wanted to have a lovely evening, and we certainly did. The pizzas have really improved since the pandemic slowed down. Highly recommended!

Since we didn't have a reservation, the five of us stood in line for nothing, even though there were still free seats. So we went to the hardware store and had something to eat and drink at the bakery there. Unfortunately, there's nothing else nearby, but the bakery was tasty and inexpensive.

Always delicious and great at our favorite L'Osteria in Düsseldorf. Mania was also a very friendly and attentive server. A fantastic team, even when it comes to special requests!

Thank you so much for the wonderful service, dear Mania! The dessert recommendation was sensational.

I had lunch at Losteria in Düsseldorf. The food was delicious, but the service was definitely outstanding. Maria was extremely friendly, attentive, and simply a pleasure to deal with. That's exactly the kind of service you want – she made the whole visit a positive experience.

The food arrived very quickly, even though it was very busy. All of our pizzas were absolutely delicious. Special mention must go to Mania for her excellent service. We were so pleased that we wanted to ask her name. She was incredibly kind and attentive. It was a lovely evening.

Delicious food, large portions, good atmosphere, although the Christmas music was a bit too loud. Mania was friendly, reliable, and took good care of us. Thank you.

The pizza was especially delicious today ✌🏽 the crust was great and the base was particularly good

Delicious food and excellent service.

A really nice, large place with super crispy pizza that's big enough for two people to eat. Would gladly come again, and the price is okay too.

We've been here many times and have generally been satisfied. Unfortunately, my pasta has often been a bit too salty. When there are ice hockey games on, you have to make a reservation and expect a longer wait. Today, November 30th, however, we had a very negative experience. The pasta arrived lukewarm, the salad dressing was hard to find, and no waiter even came by to ask if anyone wanted anything to drink. Poor staffing (very few waiters) and, due to the high volume of customers, apparently chaos in the kitchen. We'll still come back!

Great atmosphere and delicious food. 🍕🍹

Unfortunately, we stood at reception for almost 10 minutes without anyone being there. Even after asking around, no one came. When someone finally did, they told us we could choose our own table. No one asked about the "mandatory" reservation. There were no more tokens for the pizza, so the pizza had to be half-laid on the table. Our son's pizza was okay. Parts of my pizza were burnt. This unfortunately wasn't noticeable until later, as the "cold" toppings, added after the oven, had been placed on those areas. So we only discovered it while eating. My Caesar pizza had a grand total of four pieces of chicken. I would normally only give it one star. However, the service at the table was excellent, so five stars+, which is why I'm giving it two stars overall.

Felix is ​​great. Food is superb! Everything is perfect.

I haven't had such a nice waiter in ages. Very competent, not pushy, and yet he took good care of us. I would go back just for that.

We had a lovely table upstairs for 11 people. The service was friendly and quick. The food was delicious and piping hot. We'd love to come back.

That was awful. We'd been there twice, and yesterday was the last time. The pizza was well-baked and crispy thin, but the toppings were very sparse. The staff ignored us for a very long time; the waiter spent a lot of time chatting at our table instead of attending to the guests. Next year, we'll go somewhere else.

Very nice restaurant. Beautifully decorated. Friendly staff. Large and delicious pizzas in the usual "L'Osteria" style. Nothing to complain about. Would gladly come again.

Very tasty pizza, quick preparation.

The wait for the food was extremely long; something was constantly forgotten during the order process. There were 16 of us, which seemed to overwhelm the team. We waited over an hour for the appetizers alone after ordering.

It's alright. The service is a bit slow, and there were only about two slices of ham on the ham pizza. There's room for improvement.

Efficient and fast! The food and drinks are good! The servers are extremely kind, helpful, and friendly.

The food was okay. For the price, I expected more. However, the wait time of over an hour for eight dishes is unacceptable.

On November 21, 2025, I had a truly awful experience at a restaurant on Theodor Street in Düsseldorf, the likes of which I've never seen before. We were supposed to be going to a concert at the PSD Dome, but we were incredibly late because we'd made the mistake of ordering a pizza online beforehand. When we went to pick it up, we were asked for our names, and we thought everything was going smoothly and we'd have our pizza in a few minutes. After 15 minutes, we called to check on it, and were told they had no record of our order. They took down our names again, along with the items we'd ordered, and promised to prioritize it. After 20 minutes, we called again, and our order still hadn't been processed. I ended up standing around in L'Osteria for a good hour trying to get the order I'd placed online two hours earlier. I would have gladly left, but unfortunately, we'd already paid via PayPal. The staff was incredibly rude and completely ignored our request; even the restaurant's team leader was utterly unprofessional. All we kept hearing was, "It's not my fault, we've disabled the online pizza ordering function." But we were able to order and pay for a pizza online, so it couldn't have been disabled. What appalling customer service! We arrived late for the concert. Thanks for ruining our evening. We had a two-hour journey and simply wanted to grab a pizza at the hotel before the concert, but that was impossible due to the unprofessional behavior of the staff at L'Osteria on Theodorstrasse in Düsseldorf.

As always, L'OSTERIA rocks. We've eaten there in all over Germany and it's almost always equally good. The atmosphere is always great too.

My favorite restaurant! - everything was great! Best regards to Yassin!!

Excellent food and great service, greetings to Yassin!! I'll definitely come back again.

Great atmosphere, very good food and very, very nice waiters Highly recommended 🥂

Amazing atmosphere, very friendly service, especially from Yasin, and the food is delicious – nothing bad to say. Definitely recommended!

I am extremely disappointed with my visit to this restaurant. After receiving the wrong pizza and with the processes clearly disrupted, I was confronted and even yelled at by a bartender in a gray shirt—according to other employees, his name is Mahmud. What I found particularly shocking was that he verbally attacked not only guests but also other employees. It seemed to me that he was completely overwhelmed, while the rest of the team remained attentive and friendly. This kind of behavior is simply unacceptable in a restaurant where people want to enjoy their leisure time. As a guest, I feel insulted and disrespected. Other guests also seemed stunned by his behavior. I have decided: I will not be returning to this restaurant. A place where one wants to relax should never be ruined by the aggressive behavior of a single employee.

Sorry, but I've never eaten such a bad pizza. The base isn't even 2mm thick. The toppings are rather meager. Unfortunately, I didn't enjoy it. The service, however, was very attentive.

Do not book online!! Nobody, absolutely nobody, cared about our online reservation! The place was full of employees and nobody cared! After waiting 45 minutes, I had to fight to get my already paid-for pizza!!

Due to staff shortages, it took over an hour from arrival to lunchtime. Can none of the staff present be held responsible for this?

Food was delicious, good customer service except I was travelling from UK with little to No understanding of German language.

Unfortunately, I can't give this place 5 stars. Even 4 stars seems a bit too high to me. However, I want to be fair and explain briefly. We were a party of 14. It was a shame we didn't get a large table. We were seated at two separate tables, very inconvenient for a celebration. Unfortunately, there was nothing we could do about it. Our waiter that evening was genuinely attentive and very friendly. You could tell he enjoyed his job. Drinks were ordered quickly and arrived promptly. Then, unfortunately, things got progressively worse. The table was reserved for 5:00 PM. Our appetizers took over an hour to arrive. We finally received our main courses around 7:30 PM. That evening, the staff seemed unprepared. They explained it by citing new colleagues and a lot of staff shortages due to illness. Unfortunately, this was to the detriment of the guests. Regarding the food: No one would order the carpaccio again. The quality and taste were nonexistent. The vitello tonnato was okay. The bruschetta was good. Pretty much the best thing we ate that evening. Unfortunately, everyone had something to complain about. The pizzas are large. The first impression is great, even the first few bites, but then they become inedible. Too dry, too hard. Maybe we were just unlucky. Around 8:00 PM, we ordered something sweet. The taste was okay. The panna cotta and the tiramisu were both fine. But the wait was a nightmare. The last of the sweets were served around 9:30 PM. Absolutely unacceptable. My recommendation on days like this (massive staff shortages) is to only allow reservations. Perhaps they should reconsider this. The price range is still acceptable. The appetizers are definitely too expensive. Well, it was a really average evening. There's room for improvement.

Lovely atmosphere, very friendly and fast service, huge and delicious pizzas – what more could you want? The price-performance ratio is also excellent. We always enjoy going to L'Osteria. Thank you!

L'Osteria Theodorstrasse is a restaurant you'll gladly return to. The location is fantastic, especially when attending an event at the PSD Dome. The food—the pizza—was delicious. The service was pleasant and unobtrusive. Even though it was very busy, everything ran smoothly.

It takes far too long, even though there are tons of staff standing around... they don't even have napkins and wine glasses... dishes are just piled up on empty tables in the hall.

A very nice restaurant. The lasagna was divine. The pizza was very large. A lovely start to a wonderful concert evening.

Hey, we ate at your restaurant before an event at the PSD Dom! We received a friendly welcome and had a very nice waiter! The food was excellent as always!

It was a lovely evening for the three of us before an event. We'd love to come again.

The pizza is something special, never had anything so big and it's was amazing (BBQ Chicken). Service for the drinks was quite slow but they were really nice

Amazing pizzas, paper-thin, crispy edges, and huge! The taste is fantastic. And if you can't finish it, it even tastes good cold the next day. The pasta dishes are also very tasty. We love going there. Nice atmosphere.

We were there on Saturday evening, November 8th, at 8:15 pm. The small table for two, right in front of a door, wasn't very inviting. On top of that, children kept wanting to go in and out and therefore wanted to open the door where we were sitting. Unacceptable! In the end, I had a row with the other guests. The staff should have handled it. Luckily, we were able to get a different table later.

Always very tasty, especially the lasagna and pizzas. Some pasta types are unfortunately not handmade (or taste like it), but otherwise they have their own brand of iced tea and lemonade, which was also very good.

We generally like L'Osteria, but we were a bit disappointed with this particular location. Our table wasn't clean, the waiter was inattentive (there were four of us, but we only had three menus and received three plates), we had to wait a long time for our food (other tables got theirs much faster), and then it wasn't even served together. The pizza was tasty, but unfortunately rather sparsely topped; we're used to better.

My husband and I had reserved a table for two today. We arrived at 2:30 pm and waited a full half hour before anyone served us. No one came. We looked around several times, but we were simply ignored. On top of that, I'm heavily pregnant, so I missed out. We got up and even informed the receptionist that we hadn't been served for half an hour. No apology, nothing. Never again.

The food was okay, but the pizza had very few toppings. The music was quite loud for a restaurant. Some tables were still quite dirty, and no one cleared them. Although we had already waited for over 10 minutes, and the waiters were standing around looking rather unmotivated, we weren't even asked if we wanted drinks. All in all: once was enough. We went to L'Osteria am Schokoladen in Cologne a few months ago, and it was much better and, above all, cleaner. The pizza my wife ordered had an outrageous amount of toppings and was also quite dark. Unfortunately, I only noticed this with the leftovers we took home; otherwise, I would have complained immediately. It's a shame, but there's definitely room for improvement.

Great food and excellent service! Felix, our waiter, was especially fantastic – very friendly, fast, and attentive. ☺️ We'll definitely be back!

This was our first time visiting you. If we're ever in your area again, we'll definitely come back. A compliment to your entire team!

The food was great and Felix's service was also great.

The atmosphere was really cool. The service was also very friendly and helpful. However, I feel that the price and quality of the food aren't quite in line anymore. Sure, the pizzas are huge, but I wasn't particularly impressed with the quality. Maybe I lived in Italy for too long – but in my opinion, there's room for improvement.

We got a table immediately and ordered right away. The restaurant wasn't very busy. The wait for drinks was very short, but the wait for the food was outrageously long. We ordered two pizza halves, which the waiter brought cold. When we complained, they made excuses that it had gotten cold between the kitchen and our table. We received two new ones, which were warm. Not hot, just warm. They even had the nerve to say they'd had the new ones made especially for us. We then ordered dessert. Why it takes almost 40 minutes to prepare a single piece of tiramisu and spaghetti ice cream is beyond me. When it finally arrived, the ice cream was mushy and no longer in its proper shape, and the tiramisu, if you can even call it that, was more like a sad little pile of cocoa powder. There was no sign of coffee or mascarpone either. We received no compensation, let alone any offer of it, for the cold pizza, the long wait, or the disappointing dessert. Unfortunately, I couldn't pay the exact amount, and I didn't receive any change either! It was incredibly rude of them to immediately assume the difference was a tip when I was asked. Furthermore, I only realized afterward that they had charged us incorrectly. If I can save even one person from wasting their evening and their money by eating there, I'll be satisfied.

The food was delicious and the event was very well organized. Even though it was busy, we received our drinks and food quickly. Salam was the best waiter! 🧡

Food and service were good. Wait time for food was very very long. I will try again. Good atmosphere.

Despite the short time before our Lausitzer Füchse game against DEG, everything was to our satisfaction. The food was delicious, and the service was friendly and efficient. Thank you and greetings from Lusatia!

Personal opinion: Best L'Osteria in Germany. Delicious mint salad, great pizzas. Prices are okay, it's a chain after all.

Perhaps it's worth considering whether only as many reservations should be accepted as can be processed and honored on time. Standing in line in the rain despite having a reservation, only to discover that everyone else waiting has a reservation, is certainly not helpful.

Food is good - service has room for improvement.

Great atmosphere and large pizzas

It was delicious, and even though it was incredibly busy that day because an unannounced group of 130 people had shown up, we had a super friendly waiter who clearly loved his job. Thank you so much!

Felix is ​​a super friendly and helpful server! The whole team is incredibly nice and you feel really comfortable. Thank you all :)

The music is really loud, just like in a gym.

Excellent Italian restaurant! We thoroughly enjoyed our meal!

Our waiter Felix was incredibly kind and attentive. We've never had such a good experience at a Losteria branch before. We would definitely come back.

The food is great and the staff is very friendly. It's always a bit lively in the restaurant, but that didn't bother me too much.

The staff is exceptionally friendly.

Pleasant atmosphere – that much is certain. Unfortunately, that's where the praise ends. The service has noticeably declined, and this is evident in many small details. Bruschetta was "not available," for whatever reason. The Monza salad now costs €15.95 – ambitious for its size. Substituting chicken for the beef adds €4 to the price. A clever solution, at least from a business perspective. The bread was carelessly placed on the edge of the plate, without even a basket. The service? Previously attentive and friendly, this time it was more like energy-saving mode. No smiles, no eye contact, and at the end, the card reader prompted a request for an 8%, 10%, or 15% tip. A charming way of reminding the customer why they're reluctant to return. In short: Pleasant atmosphere, unfriendly service, steep prices. Or, to put it simply: a nice place – if you don't care about service.

I absolutely love L'Osteria. The interior design is the same in all their locations, and I find it very appealing, especially the high ceilings, the stone walls, and the warm lighting. The menu is extensive enough that everyone can find something they like. They also offer milk alternatives for coffee, which is fantastic!

Food was good & waitress very friendly :) Bit expensive for just pizza & a drink. But ok, it is the closest thing in the area.

Cute place, average food, nice service. Fitting for a casual lunch or dinner. Goat cheese salad was a bit too sweet, pizza was missing taste...

Very friendly service! Felix was great!

Great location, excellent service from Felix! We'd love to come back!

Like last time, Felix was very friendly and the pizza was delicious.

A good restaurant with delicious food, ideal for families with small children. The service staff are always very friendly, and children are warmly welcomed, which we really appreciate.

We really like the pizzas at L'Osteria and actually enjoy coming to the Theodorstraße location. However, the place has lost some of its charm in recent months. You wait forever for your food, and the service isn't as attentive and friendly as it used to be; they're more stressed and don't even look at you. Otherwise, the pizzas are delicious :)

Big praise to the team at this branch. I asked half an hour before closing time if I could order a takeaway pizza. No problem. It's not unusual to be so friendly after such a long and certainly stressful day at work. I was offered something to drink several times and even got a cup of pistachios to help me while I waited. Sometimes it's the little things that make something special. The pizza was, of course, delicious and, as always, way too big ;) Thanks again!

The restaurant got a massive improvement in the last months. I’ve been a regular here for some time now and here but since 1,2months you can feel a big improvement in Service quality.Family friendly and delicious! Will definetly come back

We waited almost two hours for a pizza, while the dip we ordered had already been on the table for an hour. We waited another 30 minutes for the tiramisu, which is served cold and just needs to be brought. The portions were quite small, and the pizza was only lukewarm when it arrived. Definitely not recommended, but maybe okay off-peak.