L'Osteria Düsseldorf Flughafen in Düsseldorf

Very good food, nice service and a clear Recommendation!

A sad pizza with overbaked dough, lukewarm tea and the servers spent 20 minutes ignoring us.

I was at the airport today and just went to L'Osteria. I was very satisfied with the service, the employees were nice and accommodating. The food was very tasty. I would recommend the L'Osteria at Düsseldorf Airport, but I don't understand the negative reviews. You guys are great 👍

Although there was little going on, there were long waiting times. Unfortunately the drinks were only brought with the meal. The request to pay by card was met with a snarky remark from the waitress. The only positive thing was the food, which was of the usual excellent quality.

Very tasty lasagne, pleasant workers, nice view to the landing/taking off planes.

I had to wait way too long for my pizza!

It really takes forever for the food to arrive. Also makes a lot of sense at an airport so you don't miss your flight. But food tastes good.

Wir waren in köln bissen schoppen, danach sind wir auf diese italienische Restaurant aufmerksam geworden. War alles top , super Qualität sehr nette Personal. Wir waren begeistert. Dankeschön👍

Due to traffic problems we were forced to spend time at the airport. Luckily, in addition to the friendly, very helpful staff, there is also gluten-free and soy-free pasta. And if you're lucky, there's also a gluten-free dessert. Probably the only place for this at DUS airport.

very bad service and unfriendly staff who just start arguing

Very good and cozy for an airport restaurant. You get the usual L'Osteria quality and also a huge pizza. You also have a great view of the runway. The service is also very friendly and attentive and the food comes relatively quickly. The price is also relatively cheap for an airport restaurant. Great if you need to pick someone up from the airport.

Pizza was very good Price was great for airport. View directly of the airfield

Terrible service and waiting times. By far the worst in the chain. The restaurant was empty and they still took over an hour to serve. Not to mention that after we sat down it took 10 min for a waiter to get to take our order. Terrible experience.

Should we go to the shop? It's a small shop in the airport, but it's been beautifully decorated and something has really been thought of. The tables are nicely arranged and you can look directly onto the tarmac. The service staff were all very friendly and accommodating. We listened to your wishes and gave you good advice about the menu. The food tasted very fresh, the pizza was crispy and airy and there was plenty of toppings, and the salad that came with it was more than satisfactory. The only point of criticism, in my opinion, is that the tables are quite close to each other and so you have less privacy and the atmosphere in the room is very loud, because we heard the people sitting next to us talking about us without them shouting All in one area very happy with the visit. I'll be happy to come back when I fly from Düsseldorf again and thank you for the lovely evening.

That was really great and the service was a super friendly and attentive Asian lady for whom I would like to give 10 stars, she has everything under control. Always my pleasure.

Service staff seem extremely annoyed, are totally slow and unfriendly - not recommended

Very good service, delicious food

We ate very well, the dishes were well served and very tasty! The pizza is huge hahaha, good for 2 people! Facing the airport runway, we distracted ourselves by watching the planes and drinking a cold beer. Very good!

The food and the location are great. The view of the runway is mega. But the service is just very bad. I have experienced the same service behavior several times. Harsh tone, stressful, stroppy and unfriendly. Not accommodating and you don't feel welcome or valued as a guest. Every waiter is always annoyed, dissatisfied and doesn't enjoy their work. As a guest you get in a bad mood. There is clearly a lack of a capable restaurant manager.

Good service, very attentive and friendly. The starter should have come before the main course, hence 4 stars.

My kids wanted pasta so we went to L'Osteria. Our hotel was at the airport. The food pasta and pizza were quite ok. It is a bit humid sitting there, so not that comfortable. But worst part, there were no toilets. You had to use the airport onces which were a mile away. With just me and the kids, I had to leave one at the table to go back and forth to the restroom just to wash your hand. A real letdown.

After checking in our luggage in DUS, we still had about an hour until check-in and were hungry. So before we sat down I asked if things were going quickly at the moment. It happened very quickly and they said we should take a seat. After taking a seat, no one came to take the order for almost 20 minutes. After that it went really quickly - less than 10 minutes later the food was there. To pay we spoke to a waiter. “Not responsible”. After another 10 minutes of waiting and speaking to other waiters twice, the first one was suddenly responsible. But we didn't get paid at the table, we were the only ones who had to come to the reception desk. I have never seen my wife not tip. Here for the first time. And what happened? The guy simply took his own tip (presumably of course!) and gave the wrong change. It was noticed that he suddenly couldn't do even the simplest mathematics, etc. Well, the taste of the food was definitely okay, as was the time it took to order until the food arrived. The rest was a disaster, especially when you're based at the airport and guests say they have to get a plane. Well-intentioned 2 out of 5 stars. Not necessarily again.

This is an incredibly delicious pizza, thin Italian dough, so light and fresh from the oven!

Was there yesterday at 7:50 p.m. We were told the kitchen was already closed. Here on Google it says open until 9 p.m. Annoying because we specifically walked over from the hotel.

I waited an hour for my order, bad service

Never again!!! One employee was nice, everyone else probably didn't want to... Had to wait an extremely long time. We would have to wait more than 20 minutes just to pay. The nice one wasn't allowed to collect. The guy just kept saying wait. The ideal place for unmotivated snorers - but at an airport that's completely out of place.

SEVERELY DEFAULTED Beforehand, I praised the owner that it was great last time. Only half of the order was taken but still charged full price. THIS CAN BE DONE BETTER!!!

The service today - with the exception of the lady who initially showed us to our table - was pathetic. There were two of us, my companion got her pasta, I initially left empty-handed - without explanation. 15 minutes later (15 minutes!) I received my salad (salad!!), and my companion was almost finished with her meal. I had to wait another 5 minutes until I was able to get a side dish from a service person, which is added directly to the salad in our branch in Paderborn. During the meal we repeatedly noticed that guests who had already been seated and had waited several minutes for service were leaving. The staff preferred to argue openly and audibly about the distribution of tips in our immediate vicinity. Just unpleasant. Our waiter also apparently felt personally attacked when I asked him whether my companion would get another spoon with her pasta, since initially only a knife and fork were revealed. Another irritating moment for everyone involved. The opening times are listed online until 9 p.m. When a family sat down at 8:20 p.m., they were told that it was already closed. Apparently they wanted to finish work early, contrary to the posted opening times. Because of the terrible service, we decided not to tip, but of course we remained polite. As a thank you for not giving us a tip, we weren't given farewell after collecting it. A bizarre dinner then came to an end and we were happy when we could leave. There was nothing wrong with the food itself, the quality was good as usual. It was clearly noticeable that there were enough walk-in customers and that the opinion or well-being and well-being of the paying customers was obviously unimportant. I would like to praise our branch in Paderborn.

Absolutely the worst customer service of my life. Don’t give them your money 👎🏻

Next time, I’ll order a pizza from a place that understands a Hawaiian pizza should have enough pineapple to make SpongeBob feel at home.. A big, soggy disappointment!

Service underground...with more than 2 guests overwhelmed and disgusted.

20:15 essen bestellt und total unfreundlich. Lt. Personal keine Pizzen mehr möglich nur noch Pasta oder Salat. Okay. Dan bestellten wir hald Pasta. Nach dem servieren der Getränke um 20:20 teilte und das Personal mit dass sie nicht mehr kochen. (Öffnungszeiten bis 21:00) Sorry aber das geht überhaupt nicht.

Pizza initially smelled as if the pizza maker had smoked while making it and hadn't washed his fingers. Pizza tasted okay, but I've eaten better there.

I was yesterday, it was very crowded, but the orders arrived on time. Great staff, especially the tall blonde waiter who was very kind to us. I will go again for sure !

I just sat there for a quarter of an hour and no one came to me to take my order. I walked away. Never again

The food order was forgotten, no apology or attempt at moderation after the query Specified “tip” as change on the receipt - after asking what that was, all I got was “kitchen requirement” For me personally, the last time

Didn't eat here because we weren't greeted with a hello but with a "what do you want" after a long eye contact at reception. But additionally in a tone that is not appropriate. This is not how you want to be received. What was quite amusing was that we then went to the burger shop next door and met people there who also left because of the unfriendliness of the blonde waitress. Then at least it wasn’t personal 😁

Checked it out again before the flight, tasted good and was great everywhere

The lady in service repeatedly treated us very condescendingly today and ignored us during service. This has happened to us every time we've visited here. Today we left the restaurant straight away without ordering anything (we didn't have the opportunity to do so either). Absolutely not a good start to the holiday. We were warmly welcomed next door. (June 3, 2024 around 1:30 p.m.)

We have once again experienced the worst service ever. After 20 minutes we spoke to a waitress so that we could even order. Unfortunately, we apparently interrupted a private conversation and the following charming comment was made: "I'm going to go for a moment, otherwise I'll be killed by the stares." It's very unprofessional if you notice this as a guest. They then asked three times for the order, which ultimately didn't come at the same time. The pasta came after the second person had already finished the pizza. Training in service matters is urgently recommended here.

Disastrous service! We were there at peak dinner time at 8pm. Empty restaurant, several waiters, who unfortunately were all just chatting. After 15 minutes without being able to place an order, we left again. The headquarters of this restaurant chain must urgently intervene here if they do not want to lose any more guests.

We were there today around 1 p.m. Since it was lunchtime, the restaurant was very busy and we had to wait in line to get a seat. L'Osteria seems to be understaffed, the waiters and waitresses were very stressed and in a hurry, but they did their best and tried to give us a pleasant meal. Thanks. The food and drink was very tasty. Can not complain.

The very rude lady at reception deliberately overlooks you so that she can get off work on time. The end of the day is sacred and is a blessing, but it's nice to say that the kitchen is closed. No, she prefers to collect at random and “overlooks” you and we stand in line for absolutely nothing. Even after being spoken to several times, you are skillfully ignored. It's nice when you're so confident in your situation that you don't have to worry about customers.

2024-05-19. Salami Pizza €14.50. For a restaurant in an airport, I'm satisfied. Big portion that really satiated and good taste. What drags it down is that the staff prioritize bringing in new customers and completely forget about those who are already sitting and eating. Long waiting time to both get drinks, food and pay. A lot of running and shouting from the staff during the lunch rush, which caused their stress to rub off on the guests. But am overall satisfied with my choice of restaurant before departure on the flight.

Service very nice and accommodating. Absolutely normal, fair prices for the airport. The noodles absolutely good and tasty. Children's meals unbeatably cheap. The advantage for children is that you have a beautiful view of the apron and runway 👍🏼

We went to the restaurant at the airport for the third time this year and I can't understand the bad reviews Service, food, everything was great

Everything was great. The pizza dough is very thin, so you can make it 45 cm. You can have different toppings on the halves and even share 1 pizza.

No Amore points, no pizza rolls Everything is somehow different. A pity!

Service is a disaster. We spent 1:45 hours there for 2 pizzas for lunch. Rude answers to questions, no motivation to provide good service.

The pizza is very tasty and the staff is very nice and very friendly.

A positive atmosphere for the location at the airport. Service and food at gastro level.... Very good.. thank you very much....🇮🇹 Bella Italia..

Apart from the fact that the table was dirty.. and was only cleaned under observation with a water bottle and a cloth.. the pictures show how dirty the shop is.. There are no pictures of the ceiling.. But what was really bad... was... two waitresses were arguing in front of us and in the whole restaurant... although we heard everything and the black-haired lady only explained to her colleagues in the interests of the guests that the guest is king... whereupon the blonde one The (tattooed) waitress said yes, that's the case in the country but not here.. the black-haired woman tried to explain to her that the customer is king and went one better and said the customer takes care of our salary... I wanted to clap her.. . She was right.. The black-haired woman didn't want to discuss but the blonde ran after her.. We noticed her from a distance.. Then the blonde started to involve her male colleagues and get them on her side (they are probably compatriots).. The black-haired woman went on break. I wish her a lot of strength. She's doing a great job. I wish the blonde one gets fired and never works in service again. The company has to act here!!!!!

I have been to this restaurant at the airport many times because the view of the planes is very good and the food is also tasty. However, the service and friendliness of the employees (except the Thai colleague) is underground. Unfriendly, uncooperative, bored, not customer oriented. I will look for an alternative in the future.

Unfortunately, this restaurant lives up to its reputation. The service is incredibly unfriendly. The restaurant was moderately busy, so there was no stress. The reason for the children who served me knows no greeting and no farewell. The only thing that was positive for me was the good atmosphere in the kitchen itself. I know in retrospect that the shift management was aware of my experiences today, but they told me this was normal and you can't change it. A pity!

It is nice, due to lack of waiters and waitresses the waiting time is longer than normal, and that causes stress for the following flight! The food is good and high quality ( better than the losterias in Düsseldorf) and the atmosphere is also okay!

Worst service ever seen. Additionally usually in peak times either there is only pizza or only pasta because they‘re not capable of doing both. Very bad management and service.

Totally unfriendly. We sat in our seats for 10 minutes. Then a condition came, put reserved signs on all the seats around us and told us that we had to sit inside. When we said there was nothing available there, we were told we would just have to wait. We then left.

Totally incapable staff and kitchen …. Do not go here !!!!

Great Pizzas but really bad service They randomly close earlier

Nice restaurant not too crowded, I must say that the service was fast and the pizzas very good and well seasoned. Don't expect a classic Neapolitan pizza but a well-made pizza that comes very close to it. Everything excellent.

Schneller und freundlicher Service (Fast alle Tische waren besetzt). Der Salat, die Pasta und die Pizza waren sehr lecker. Die Getränke gut gekühlt. Nachdem wir all die schlechten Bewertungen gelesen haben waren wir erst etwas skeptisch hier zu essen, waren aber insgesamt erfreut überrascht.

Food completely normal for L'Osteria, service mega mega mega mega bad! The pizzas took forever and the pasta was ready at the counter half an hour before the pizzas were ready! I heard myself being told in the kitchen that the noodles were now cold, and bang they were warmed up. Rude and slow!! Now I know why it's full somewhere else and only half full there...

Everything seems very inviting and the taste of fresh pizza made us want to go. The three of us had to take three pizzas because there are no small pizzas for adults and the children's pizza comes from the frozen food store. Pizza was ok but way too big. In total, almost an entire pizza was thrown away. Waste. Just make a small pizza €2 cheaper if you want. Beer was delicious.

The waiters are a disaster. Unfriendly and give off a negative vibe. I was attracted to the restaurant because you can watch airplanes at terminals from the window. The pizza, in the 20 euro version, was okay. You had to ask for spices, oil and parmesan three times and were reluctantly thrown onto the table by the head waitress with the shout that went through the whole restaurant: you have to pay extra for that. Completely unmotivated and untrained staff. Once and never again is the business concept that may work at an airport branch, but it is extremely damaging to the chain's reputation. My tip is to go to McDonald's one floor down.

Food was typically delicious at Osteria. Unfortunately, the service was rather poor, we will choose another location at Düsseldorf Airport in the future.

Whenever we are in Düsseldorf we stop here so far it has always been good and friendly service

Very tasty and very friendly. Finally got full 😂👍

During our overnight stay at the Maritim hotel, we walked to the airport in the evening to get something to eat, we quickly ended up here and we were kindly received, something to drink was quickly on the table and the pizza was also quick, we had a very good meal here. and for a good price 👍

The Nice Chef wanted to tell me that the jalapenos were edible!! I ate one and never again!!

Um 19.30Uhr gab es weder Nudel noch Salat. Die servierte Pizza war fettig und der Teig in der Mitte roh und am Rand verbrannt. Die Kellner haben durch das sehr leere Restaurant geschrien. Die Mitarbeiter waren lustlos und waren durch Gäste 1,5h vor Ladenschluss sichtlich genervt.

Super Pizza vom geschmack und grösse, service ist freundlich aber leicht überfordert ,trotzdem komme ich gerne wieder

Schöne l'Osteria im Flughafen mit Blick auf das Rollfeld. Service und Qualität haben gestimmt. Wir haben innerhalb einer Stunde unsere Pizza, Getränke bekommen und waren sehr zufrieden

Gute Speisen, wie man es kennt.

Ze zijn tot 21uur geopend maar als je om 19.30uur komt kun je geen pizza meer krijgen. Dit al vaker meegemaakt.

Very tasty food, good portions and fair prices especially if you consider being at an airport. The pizzas are huge and Pasta Carbonara was good. Can recommend this place

La pizza, que es lo más importante, tiene buena presencia, pero estaba quemada. Si le sumas que el sabor deja que desear hemos hecho un pleno. Hubiera preferido ir al KFC. Por lo menos sabes lo que comes. El agua estaba buena.

Das Restaurant ist sehr interessant gestaltet und man hat einen schönen Ausblick auf die Stadt und Sander Bahn aus dem Fenster. Das Essen ist sehr gut die Pizza und die Nudeln sind immer schnell gekommen und das Personal ist nett aber könnte was schneller da sein

Pizza war mehr als reichlich und sehr lecker, unser Lambrusco hat auch sehr gut geschmeckt. Wir haben nicht lange gewartet. Es wurde leider nur ein Bereich auf gemacht der andere Bereich wurde gesperrt. Service war sehr bemüht, man hat den Kellner angesehen das er gestresst ist und alleine da war. Es waren 2 Leute da 1 Kellner und 1 Frau an der Bar. Der Kellner tat mir leid da er kaum Unterstützung bekommen hat von der Frau an der Bar Ich arbeite selber in der Gastro und konnte mir das nicht ansehen. Es war sonst alles inordnung.

Friendly staff , flexibele Pizza toppings

Sehr überfüllt und zu wenig Personal. Können die Servicekräfte aber nichts dafür. Das Essen hat zwar auf sich warten lassen, war aber sehr gut. Meine Kinder haben zwar nicht bekommen, was wir bestellt haben, war aber trotzdem sehr lecker.

The , customer service is pretty horrible.! Sitting there for 15 min and even at they noticed us , no one came.! Even the cook is very unfriendly.

Schon mehrfach hier gewesen. Bedienungen sind in 80% der Fälle unfreundlich. Die Bestellungen sind auch andauern falsch bzw. fehlerhaft. Leider häufig eher eine Enttäuschung.

Am Flughafen Düsseldorf alles bestens

An sich mag ich die Kette ja aber insbesondere für einen Flughafen sind die abartig verpeilt und langsam. Außerdem ist es immer gut wenn die Angestellten scheinbar weder deutsch noch Englisch verstehen 🙄

It was very delicious pizza that i ever seen.

No quieren trabajar. Dos veces que hemos ido, nos sentamos y nos dicen, la comida tardara 45 minutos. Uno, en un aeropuerto muchas veces no se puede esperar tanto, dos, te da la sensación de que te estan echando, por lo que no pienso dejar ni un euro si te reciben asi. Repito, en dos ocasiones ya, la última, ayer 15/10/23 a las 14:00

Wir wurden relativ lange an unseren Plätzen außer Acht gelassen, nachdem wir dann einer Mitarbeiterin deutlich ein Zeichen gegeben haben, kam diese und nahm die Bestellung auf. Da die Bestellung aber nicht digital aufgenommen wurde, ist unsere Vermutung, dass wir komplett vergessen wurden, haben nach weiteren 30 Minuten ( in dieser Zeit kam niemand zu uns) dann nochmal jemanden angesprochen und uns wurde mitgeteilt, dass unsere Bestellung in 10Minuten käme. Wir sind dann aufgestanden und gegangen, da wir zum Check-In mussten. Für ein Restaurant am Flughafen, bedenkliches Zeitmanagement zu dem Sollte dringend der Staub und die Spinnenweben entfernt werden.

Umgangssprachlich würde man „Saftladen“ sagen - es hat einfach nichts geklappt. Nach 40 Minuten keine Getränke, kein Essen - wir mussten dann zum Flieger. „Personalgespräche“ werden öffentlich am Nachbartisch geführt…: Unprofessional. Nächstes mal dann lieber doch wieder einfach zum Bäcker. Zudem alles eher dreckig / unhygienisch.

Lange Wartezeiten -> Service mind. 20 Minuten und bis das Essen da war 30 Minuten. Das Essen kann ich noch nicht bewerten, ist halt noch nicht da.

Zeer slechte bediening. We werden aanmatigend aangespoord tempo te maken met de bestelling want anderen wilden ook nog bestellen. Borden worden voor ons neergekwakt zonder ons aan te kijken. En daarna willen ze ook nog een tip 😉

Für einen Flughafen sind 40 Minuten Wartezeit nach Bestellung einfach nicht schnell genug. Auch haben wir unser Essen (2x Pasta) mit einer zeitlichen Differenz von 15 Minuten bekommen (also dann 55 Minuten). Insgesamt war das Personal auch eher patzig auf die entgegengebrachte Kritik und wirkte nicht als würde jemand das Problem wirklich verstehen wollen. Eine eher enttäuschende Erfahrung, auch wenn das Essen die von Losteria gewohnte Qualität hatte.

Der Kellner hat hier wohl offenbar seinen Job verfehlt. Man könnte denken er weiß noch nicht mal was auf der Karte steht. Einfachste Fragen konnten nicht beantwortet werden. Ebenfalls wollte(konnte) er auch nicht allzuviel Freude aufbringen neue Gäste bedienen zu dürfen. Während des gesamten Aufenthaltes hat er es insgesamt drei mal zum Tisch geschafft. Bestellung aufnehmen, Essen bringen und kassieren. Zum bezahlen mussten wir uns regelrecht aufbringen sonst hätten wir wohl nochmal locker eine Stunde mehr dort verbringen können. Das Essen an sich war ganz ok, Das Carpaccio war ein leckerer Serranoschinken aus der Packung, die Artischocke war schmackhaft holzig und fest das man sie super hätte lutschen können da sie zum kauen nicht zu gebrauten war. Def Cäsar Salat war wirklich gut und die Hähnchenbrust echt lecker.

Wir besuchten diese Filiale (Landseite) ca. 2 Stunden 20 Minuten vor Abflugszeit… Geschmack: Pizza schmeckt wie üblich bei L‘Osteria. Kindernudeln etwas wenig, aber für 4,70€ akzeptabel. Preis: Pizza ab 12€ nicht ganz billig, für einen Flughafen aber ok. TIPP: Man kann auch zwei (auch unterschiedlich belegte) Pizzahälften auf zwei Tellern bestellen. Eine ganze Pizza schaffen die meisten mengen-/Zeitmäßig nicht - Geld- und Essensverschwendung. Service: Leider viel zu langsam für einen Flughafen. Speisen und Getränke kamen zusammen nach 40 Minuten. Sauber ist es hier auch nicht (siehe Foto). Fazit: Definitiv nicht die beste Filiale, aber noch akzeptabel, wenn man noch 2,5 Stunden bis zum Abflug hat. Wenn Sie die Rezension hilfreich finden, dann klicken Sie gerne auf „Daumen hoch“.

Essen ist gut, Personal sehr freundlich. Aber der Chef scheint ein ignorant zu sein: die Filiale ist ständig unterbesetzt! Dadurch entstehen unnötige, ätzende Wartezeiten & Stress für die eigentliche nette Bedingung.

Hat leider nicht wie angegeben bis 21:00 auf. Man will dort ab 19:35 keine Gäste mehr!!!

Öffnungszeit laut Internet und Flughafeninfos ist bis 21:00. Heute hingekommen um 19:35, jede Menge Leute dort beim Essen und das Personal hat keine Lust mehr, bis Feierabend zu arbeiten... schickt uns weg mit dem Kommentar "Küche macht zu". Hätten auch sagen können "wegen Reichtum geschlossen". Einfach nicht mehr hingehen. Unglaublich.... ;-)

Hier gegeten, morgen vroeg vliegen. Ik had de pasta carbonara en mijn vrouw met ragu. Heerlijk van smaak en een beste portie(bord vol). Vriendelijk personeel en de prijs is prima. Aanrader om te gaan eten.

Halbe Liter Bier kostet laut Preisliste 5,30 Euro. Kellnerinnen verlangen aber 5,60 Euro. So geht das seit Mai und bis heute ist die Preisliste nicht geändert worden. Mündlich können die viel sagen. Mir geht es nicht um die 30 Cent sondern um Prinzip. Also achtet darauf wenn ihr was bestellt.

1a Pizza, super freundlicher Service. Gerne wieder! 😀

Die Pizza war wie immer bei L'Osteria sehr gut und reichhaltig. Service hätte etwas besser sein können, war aber okay, das Team auch recht knapp besetzt.