Kismer Mediterran in Garrel

A traditional restaurant with a pleasant atmosphere and excellent cuisine. It's worth a visit.

The room was very clean. The service was very friendly and attentive.

Sorry guys, the kebab was good but not offering card payments in such a modern shop in 2025 is completely unacceptable.

Beetles, chaos, disaster 👎 Even upon arrival, despite the clear information in our package booking, the hotel refused us dinner, citing a "system error." One sauna was completely out of service, and another was partially unusable. The receptionist's response: "That's just how it is." There was neither an apology nor a refund for the booked and paid time due to the lack of available sauna facilities. Beetles in the room are apparently not uncommon due to the proximity to the forest, but seeing them in the restaurant and at the breakfast buffet is not pleasant. The options for using the relaxation areas after sauna sessions were limited. The already insufficient number of loungers were constantly reserved by users. Even requests from staff to vacate the loungers when not in use were only partially heeded. There simply wasn't enough space for all guests. The hotel explained that this is just how it is during certain weeks of the year. No action was taken to rectify the situation, and complaints were dismissed. The next day at reception, we were told that the staff hadn't removed the items because they weren't allowed to. Again, there was no apology, and this obvious overwork was not handled well. The room is now only cleaned every three days. This is justified as sustainability, but in reality, it's probably cost-cutting or due to staff shortages. Overworked staff, inadequate facilities in the sauna area, very unprofessional handling of complaints, and numerous inconsistencies. As a result, the obligatory question about our stay wasn't asked at check-out. Many of these complaints are known or have already been raised, but they were clearly not read or understood. We will not be returning.

For years I have always enjoyed taking a break here when I am on the road. A feel-good place with great restaurants and fresh food shops. Always happy to come back