KFC in Köln

Great food and an absolutely honest chef!

My boyfriend bought us something to take home, and when we got home, he noticed that half of it was missing. I don't think there's anything else to say.

It takes over 30 minutes to prepare "fast food." No one speaks proper German, and especially if you have questions, you simply won't be understood. You're treated accusatory if you say you didn't get your drink, and it feels like a vehicle inspection is being conducted. Then they bring you the bag with trash gloves. VERY HYGIENIC!!!!!! Awkward, that was the last time.

I used the drive-through and don't understand the point of pre-ordering online. We went there through the official route and had to wait half an hour for our order. When we got home, we realized that all of the ordered extras were missing: 2 burgers without cheese and bacon, 2 fries without cheese, and a veggie twister without cheese. This means we overpaid a total of €6.90. A complaint we submitted immediately afterward via the website has gone completely unanswered since October 3rd. No one was available by phone. I consider this abysmal on several levels! Service looks different! Things can go wrong and something can be missing from an order, but leaving a complaint completely unanswered is unacceptable.

We ordered two Gutscheins. Two veggie Twisters and a Veggie Colonel, along with three Tenders. The employee checked to make sure everything was veggie, and in the end, I got three pieces of chicken. What a disaster. If I order veggie, it means I don't eat chicken. The burger was dry. 2 centimeters of lettuce, a drop of sauce, and half a tomato slice.

Very good. I would always choose it over McDonald's and Burger King. You don't have to wait too long for the food, and it's usually delicious.

Drive Service simply top friendly and very fast

Rajash was very sweet and helpful

I've never had such bad KFC in my life! The fries were soggy, really soggy. The wings weren't crispy and somehow tasted weird. The chili cheeseburger wasn't even tasty; it looked rotten, but the Pepsi was drinkable :)

Food was unappetizing and staff at the drive-up were rude

Juice shop shitty food half hour late plus rat

One star is way too many. Just disgusting. The hygiene throughout the entire room, right down to the food, was just disgusting. The burger bun was tough, but the meat was even tougher. It was probably older and had been microwaved several times throughout the day. Never again!!!!!

Basically, it's exactly what you'd expect from a fast-food joint: dirty tables, unhealthy food, unfriendly staff, ridiculous prices. I found this €6 portion of cheese bacon fries with uncooked, flaky bacon particularly disgusting. When I asked for it, I was slammed down on the dirty counter.

I thought it couldn't get any worse, until I got to KFC. Unfriendly staff with no respect for the customer, food is delivered cold. If you complain, you just get a rude response. It's just so bad. I simply can't recommend this branch. The service is simply abysmal.

We stopped by today on our way to eat. Unfortunately, the employee didn't understand us properly and packed the exact items we didn't want on the menu, instead of something else. The fries weren't cooked all the way through, there was no mayo or ketchup to be found, we got spicy wings instead of Filet Bites, and the burgers were horribly smashed together. And then we were charged €28 for two meals. More than what was on the menu. Unfortunately, we realized that too late. Then we only got two napkins—that's supposed to be enough for a drive-thru. What happened to the wipes? Poor quality, didn't really taste good.

A regular KFC, if you like chicken, you'll go in. The service is fine, but the order pickup monitor doesn't work, so there's a lot of confusion.

I ordered the vegetarian chili cheese fries, and they came with bacon... unfortunately, I don't eat that kind of thing. Plus, the fries were very soggy, and the wrap didn't taste good...

Unfortunately not customer friendly and especially not for Dutch people

I was at KFC today, and it was definitely my last time. I ordered a meal with a burger, three hot wings, and two sides. However, the burger was so old and rancid that the hamburger bun was completely hard. The mayonnaise and chicken didn't look very appetizing either. Resulting in the burger being inedible. It took away my appetite for the rest of the sides. I advise against this KFC; hygiene and proper food handling are not a priority here.

Well, a long wait, screaming teenagers, and the wrong food, just like many guests before... Hygiene? Well,

I've been there four times now and was disappointed each time. My meal was charged twice, even though I only ordered one and only received one. Another time I ate in the restaurant, and the staff accused me of having already received my food, which wasn't the case. Overall, the atmosphere is extremely unprofessional and not at all inviting. All of this is done to ensure that the food is served with very little seasoning, but at least it's warm. McDonald's is right around the corner anyway.

Unbelievable. This is absolutely unacceptable. A glaringly rude man didn't give me all my remaining change several times. It seemed like the men there were staring at all the women, including me. The service there was generally awful, and you could tell they all hated each other. The food was good and all, but the atmosphere there was completely dead.

I ordered takeout, and it's a good thing I checked the bag; ketchup and a whole burger were missing! The wait was endless and total chaos! Never again!

Waiting times are extremely long.. Staff are completely overwhelmed.. Unsalted fries.. Unfriendly staff.. Many products are missing from orders.. Very, very annoying! NEVER AGAIN!! A catastrophe.. Order doesn't matter.. You wait and wait.. Others who just ordered are served immediately.. Very disrespectful

I'd rather eat somewhere else. Ordered, waited a long time, didn't get a cup for my drink (drinking while waiting was standard), and then no serving bowl or anything similar was given for the bucket. Burger cold Bucket cold Better go somewhere else then 🥲

Very bad service, waited 40 minutes for food, the chicken was good but the fries were quite cold, without salt, very weak, definitely the worst KFC I've ever been to

Waited 30 minutes for food because the employees' friends had priority.

Filling station broken!!! You can't refill your drink anymore!!! I'll never come here again!!! Employees pour drinks from plastic bottles into paper cups because the filling stations are supposedly broken.

I wish Intisar Kheder was always the shift manager, she does it so well, yesterday the food was fresh and delicious and still warm, I bought 2 menus for 20€ yesterday, it was delicious and fresh and the service was also great yesterday, friendly, nice and the branch was also clean and tidy

I was there yesterday and bought dinner for around €35. It tasted amazing, was super fresh and delicious, and the service from the shift manager, Intisar Abdullah, was excellent. I'm very satisfied and will definitely come back.

Had a terrible experience with Uber Eats there. No solution, money gone, food gone. Be careful.

We waited for a very long time, we stood in line for about 40 minutes, then we waited for our order for 30 minutes, they took away our cups to drink, then after about 2 hours I got food poisoning.

Colonel Sanders would turn in his grave. This branch is the worst I've ever visited. Unfriendly employees, blatant hygiene deficiencies, and even pests (discovered mouse traps in the store). I turned around straight away and left without eating anything... you've lost me as a customer forever. With these exorbitant prices, you can at least expect the basics like hygiene and good service.

I thought KFC was OK, but now after a bad case of food poisoning, not so much anymore 😅

Disgusting! First my drinks were missing, then my fries and sauces. The food was so disgusting that I had to throw up.

Oh my goodness, how could we possibly want to eat there! Pure disappointment when you think of KFC in the old days at other places...Lukewarm fries, Coleslaw appears in all the pictures, but you can't find it on any menu or in the side orders at the ordering kiosks...The regular sloppy slop we ordered turns out to be a disgustingly sweet "Art Mirinda Zero" after pressing the button (something's wrong with the mixer!!), and the restrooms stink of urine. Luckily, we're just passing through! See you never again 👋👋

Keep your distance, I had a very bad experience there with Uber Eats.

Far too expensive for this food

I am new here in koln Germany i recently go to portz kfc. food is delicious and Staff specialy one of staff guy name Mohammad is very Nice . I like a lot kfc porz Thanks kfc porz

The food was delicious, but unfortunately the service was not good as all the side dishes and sauces were wrong and I was given mayo instead of ketchup.

I was very disappointed with my visit to KFC. The restaurant was very dirty and unkempt. The food was not tasty at all, and my sandwich was dry and without sauce. Overall, it was a very bad experience—I certainly won't be back.

I'll never go there again to get food, it's a disaster. We waited an hour for our food and were ripped off so badly.

Food is filthy, the whole place smells disgusting. German is barely understood here, and they can't even manage the simplest things... Long waits of 30 minutes or more Why did I put myself through this...

I have no idea if the store has a manager. Ordered at 10:50 p.m. Wednesday, received the food at 11:25 p.m. You could count the customers on two hands. I only wanted two Double Crispy Burgers, a fries, and a milkshake. Burgers were okay, fries were half-raw inside, and I didn't get a milkshake because the ice cream machine was broken. I wonder why the option wasn't disabled at the kiosk. I wanted mashed potatoes as a substitute, but they were also out of ice cream. So I paid for the shake and didn't get anything. I waited 35 minutes for that. I couldn't return my tray either because all the carts were full. Apparently, they don't check the restrooms either. There were just so many negative experiences in such a short time that it just has to be said. If possible: avoid this store.

Terribly shitty. An hour wait, not even getting everything I ordered because it's out? A SERVED ITEM IS NOT ANYMORE?! Never again. It actually deserves zero stars. The food just wasn't good either.

Waiting 30 minutes for an order, half of the order is no longer available, the other half is completely disgusting and old, employees are obviously untrained and completely inept, the toilet hasn't been checked all day according to the list, the soap dispenser is broken, a soap sachet is lying loose on the sink, tables and floors are dirty, and the staff is unfriendly. No idea what the store manager does for a living.

Simply disgusting!! First, the condition... I asked about the order four times and still got everything wrong: wrong burgers, wrong sauces, hot drinks, and wrong side dishes... But the worst is yet to come (see picture) - the meat was only half-breaded and undercooked, so it was still tough and slightly raw inside. Bottom line: never again in my life!

Once again, the quality is extremely poor. The chicken wings are dry, some are burnt, and only 4-6 cm long. We specifically requested fresh produce when ordering. Even though we only ordered two takeaway meals, the curry sauce that comes with the crispies was missing three times. We drive 13 km each way and back. It's incredibly annoying. We won't be coming here again; management has been contacted. On top of that, we had to wait a good 17 minutes.

Very tasty, the chicken was well cooked 😬

I had a Bites Salad and Original Bites. Unfortunately, the salad was no longer crisp, and the chicken pieces were rather mushy and peppery. It's a shame. I remembered the same meal being better at another KFC.

Quite possibly the worst KFC in Germany. Terrible service, slow delivery, consistently forgets items in orders, and even cancels order later than an hour after they're received. Just inexcusably terrible. Save your time and money.

KFC is always good I like the chicken

We waited 30 minutes for our order (today, July 20th at 9 p.m.). The staff is completely overwhelmed. Four employees are wandering around aimlessly. Three racks of numbers don't know how to pronounce. Trash cans are overflowing. My request to speak to the store manager was ignored three times. Only on the fourth request, the first of which I made very loudly, was my request heard. She told me that it's not unusual to wait 20 minutes for an order.

It’s the best fried chicken ever U better try it.

Air conditioning still broken after 2 years

The wait is ungodly long Juice shop

Wasn't that great, the staff is completely overwhelmed, half the restaurant smells of urine and the floor is sticky

Nice, clean establishment, the food is delicious and prepared quickly

Bad service, it takes forever to get your food

Dear KFC it would be fantastic if you cleaned the tables more often, otherwise our experience this time was alright.

I've been checking out this place for the first time in ages. It's incredibly dirty. It's not necessary anymore. I'd rather eat somewhere else.

It was a good late-night meal. The place is open late.

Der Drive Thru ist gut organisiert, das Essen frisch und lecker. Wir waren länger nicht mehr da, jetzt aber häufiger.

Food was delicious, but had to wait a long time

Mr. Rashid served us and was super nice and accommodating

I ordered a family package, they waited a long time, they didn't deliver it, the staff is completely useless, they work slowly and not carefully, how long I waited for each order I saw that people brought it back or didn't deliver it and mixed it up... and after I ate 2 hours later I felt sick and got food poisoning

It took a very long time for the menu to arrive for my friend. He only had 1 fries, a burger and 2 nuggets and it took 30 minutes!!!!!

Unknown advertising poster: It's irritating that the staff isn't familiar with the large poster in front of KFC. When deals are advertised there, customers shouldn't be fobbed off with "I don't know." The ice cream machine is constantly broken: The ice cream machine has been out of service three times already during warm weather—that doesn't seem like a coincidence.

I placed an order online, but unfortunately, I couldn't complete it in the app. However, the order had already been paid for. The only way to cancel was via a phone number, but I couldn't reach anyone at that number. So I wrote an email. I received a call about a week later, saying I could either still get my order or get my money back. I still haven't seen my money.

First, we waited more than half an hour for the food we ordered. Then a burger was missing. We waited another 35 minutes for it. The Korean crispy burger and the fries were cold, and the Coke was really warm and still not carbonated. This is unacceptable!

Extremely long wait times and unfriendly staff! I won't be visiting this place again.

Certainly, yes. Service is better than at Burger King (but that doesn't mean much). Prices are now borderline exorbitant. Wings are still only "spicy" even after 20 years.

Can employees get new T-shirts? and replace the ventilation system filters

1: How is it possible that the employee doesn't recognize the poster on the grass between KFC and the street? Everyone drives by there?! When some deals are advertised there and people like me come by for them, I'm fobbed off with: "I have no idea what it says." 2: Whenever it's warm and I want ice cream for dessert, the machine is broken. I've experienced this three times.

Very dirty inside and we waited 20 minutes to order

Once again, we had to wait a very long time for our order, or rather, we were simply forgotten. After we complained about our order, it became a bit hectic. Apparently, a product was being freshly prepared, and that takes time. Unfortunately, several buckets had already been sent out before us, because they had placed their orders much later. And there were significant complaints because something was always missing or wrong, which we noticed during our wait.

1 star – and even that's just for the packaging. I don't know if I ended up at KFC or in an abandoned school cafeteria. The food was served with less love than my math teacher after sixth period. The sauce was either invisible or only present as a rumor – I had more taste for a spoonful of tap water. The "meat" (if you want to call it that) tasted like it had been briefly tossed in the drain, left to dry in the sun, and then served with a tired look. Crispy on the outside, existentially sad on the inside. And those bites?! I swear, I once accidentally tried a piece of rabbit droppings (don't ask...), and it was better seasoned. How do you manage to bread something so that it tastes of absolutely nothing – respect, that's almost an art. Service? Also great. The employees look at you like you'd just interrupted their lunch break with a megaphone. Kindness was probably deep-fried there at some point and washed down with a Coke. Bottom line: If you really want to get angry about your life, go to KFC. It's like fast food, only without the "fast" and the "food."

Although the place was packed with customers, the service was good, and the staff were always ready to help. I came because I saw the specials in the advertisement, and so my family, my children, and I enjoyed the delicious food. 🫶🏻

Waited 30 minutes for the order. The potatoes were cold. Instead of preparing orders, people chatted at their desks.

Everything is soooo dirty, no staff, never again, just dirt and bacteria

The food was standard KFC. Oily, crispy, chicken goodness. :-) The fries were better cooked than the other KFC branches I have visited. Although this branch needs someone to clean the tables and chairs more frequently because the customers are not so clean. Small kids, puberty kids, who spit ice on each other, etc. The toilets also need frequent checks for soap.

We waited a very long time for the order. And the toilet was dirty. But overall everything is good!

But the cleanliness here urgently needs to be checked by the public order office. 🤦🏻

the best KFC in the world and the best worker

The best KFC in Europe, and the workers are very friendly.

A 24-minute wait for a bucket and two burgers. Fast food is different. By asking nicely, the order was processed faster, but unfortunately, the others had to wait even longer.

The worst KFC restaurant in Germany, never again

Today I went to KFC and ordered from the girl with blonde hair at the drive-thru. It was very good and she prepared my order faster. Thank you very much ❤️

Not a real burger when ordering. Unfortunately I only noticed it when I unpacked it at home.

The breading of the classic bites was great! My order was ready within 2-3 minutes. Definitely recommended!

Service was very bad, they treated customers like dogs. An employee who worked there, who looked like Nutella, was very rude to us, even though we were friendly to him.

Nice shop, clean, friendly staff, very central whether by car or public transport, food is good, prices are okay as in every branch....... although family offers would be helpful!! Best regards Wolfgang 🌞

The chiken was verry good. De mash potato on point and the salad to.

1 crispy and 2 hot wings were missing from my bucket, the cheese was missing from my burger and the sauces that I had specially ordered were also missing. And this is not an isolated case. Chicken or something else is always missing. Really cheeky, especially given the expensive prices. 🥲 So you can't order anything to take away, just disappointing!!!!

the cleanliness and food justifies this rating

Prices have generally increased but the burgers were ok. The service was very lifeless and unmotivated.

1 A service and the food was fresh and tasty as always.

"My last visit to KFC was excellent. I would particularly like to highlight the shift manager Mohamed, who made a huge contribution to my positive experience with his professionalism and friendliness. Many thanks to Mohamed and the team for the excellent service!"

I recently ate at KFC and had a really great experience! The restaurant was clean, ordering was quick and the food was fresh and tasty. A very special thank you goes to the shift manager Mohamed - he was incredibly friendly, professional and made sure everything ran smoothly. His commitment and positive manner really made my visit special. Many thanks to Mohamed and the entire team! I'd love to come back

The service employee was friendly. The guest room is relatively clean. The food was ok, unfortunately the breading wasn't crispy. It was relatively loud.