KFC in Köln

Cold Food , and not fresh , I got stomach pain after this . Waiting time was not that long.

Devices should be updated and the order number will then be printed via card payment.

Were just in this branch and wanted to order. 2 machines didn't work. We wanted to order at the counter. The employees were extremely unfriendly. They said only on the computer. 'We then said we'd rather go to McDonalds. The employee at the counter just shrugged his shoulders and turned around. We've had bad experiences with this branch the last few times, but we've never been treated so rudely. That was the last time.

I was there for dinner on April 11th, the branch manager was very nice, very friendly and everything was clean

The food tastes great, the price is unbeatable, the service is good, the toilets are in good condition and very clean

If there are people working at the drive who don't understand or speak German, it doesn't work at all

Horrible! My husband and I spent 32 Euros on food here using uber eats and when we got the food a lot of our food was missing. Opened the bag we only had 2 pieces of chicken and fries. The uber driver didn’t not open the bag at all it was sealed so I know this was the store’s doing. Probably because we ordered 1hr before the store closed but that shouldn’t even matter. Also the drinks that we asked for are not even the drinks that they gave us..Everything was correct on the receipt not sure how anything was wrong or missing and now they are closed. Very upset !

Absolutely top service! I would like to give high praise: The branch manager Intisay Khader is exceptionally helpful and extremely service-oriented. It's rare to experience such great service, especially not at fast food chains. Friendly, attentive and solution-oriented – you really feel valued as a customer. Thank you!

❤️I love this place KFC!! I love Hot wings and crispy chicken and fries with ketchup and drink chocolate milkshake is so favorite !!!!!!!!!!!!!!!❤️

Terribly long waiting times. We stood in the drive-thru for 30 minutes today and no other person was in front of us. A totally incompetent team.

The employees have no experience. I waited about 25-30 minutes just for a great deals box. The entire staff doesn't know what to do.

It's very clean, nice service and I thought the food was really tasty for fast food. It was my first time in a KFC!

The worst thing was we waited 40 minutes to order a ridiculous burger and we couldn't even talk to them

I ordered my food here at exactly 7:36 p.m. and only received my order at 7:40 p.m. when I asked where my order was. The new ordering system with app and ordering display is catastrophically bad. Some wait hours, others who just ordered received their food immediately. Just do it like before, 4 employees with 4 cashiers who know exactly what the customer has just ordered and the order is prepared immediately

Everything is very poorly organized here. You wait more than 30 minutes for an order! That's not possible for a fast food restaurant...

Food is rotten, it's dirty, the whole place smells disgusting. German is barely understood here, and they can't even handle the simplest things... Long waits... Why did I put myself through this...

The employees are difficult to understand and the drinks machine is often broken

Delicious food and something for every taste. It is very loud on the weekend, but the store can't help that ☺️ Always happy again.

The chicken pieces are very tasty. Since the staff tends to be busy with themselves, you have to wait a little longer for your order and then you should also check, as things tend to be forgotten

Great service from very friendly employees. Ms. Kheder in particular was very helpful and friendly. I always like to come back. 👍

The food was initially satisfactory until we discovered that two burgers were no longer fresh. When we complained, we were assured that the burgers had just been prepared. However, this statement turned out to be incorrect as a colleague of mine, who works in management at KFC, was able to confirm that the burgers were not fresh. We then received two replacement burgers. In addition, we had to wait a disproportionately long time to order, even though employees noticed us but paid us no attention.

This is the only KFC I've been to so far. I've always been satisfied. The crowd isn't the best, but that's just the location. The portions are somehow smaller than before, though 😅

The staff is very friendly and helpful. I have special dietary requirements and these are also taken into account. In particular, the employee Intisar Kheder was very helpful and changed my order with 4 burgers that were not what I wanted.

Nice and friendly place. Great atmosphere and great service. A place for small children

Really shit, no one takes the order and then cold food is great!

Nice and clean establishment with delicious food. They issue the order quickly, I had to wait for up to 5 minutes. The price is normal, but maybe a little overpayment for the brand itself, but everyone has the right to their own choice. One small minus that I had to face when ordering, the machine thought for a long time when paying by card longer than I waited for the finished products. But I recommend this institution

Food tastes very good and fresh and the employees are also very nice and the shop is very clean, the chef is very nice

Ollum 20 minutes drive in and forgot 1 burger.

Is it just me? €€€€€ Some times the hot wings are really minimalistic for the bit of fast food the €€€€€ is just too much for me. I have significantly lowered my own standards.

Der Drive Thru ist gut organisiert, das Essen frisch und lecker. Wir waren länger nicht mehr da, jetzt aber häufiger.

The toilets are very unkempt, the faucet doesn't even work properly, it's rusty.

Food was ok. The waiting time was more than 30 minutes.

You can't ask questions in the store because no one spoke German or English. I had problems with my order at the terminal. I wanted to order at the counter. It wasn't possible. For me this is the last store. It's a shame I had to give one star, otherwise I wouldn't have been able to write anything. They wouldn't get a star from me. So guys...if you're a little older and don't know your way around, this store is nothing.

The food is delicious. We ordered Zinger Berger Box but NO Berger!!3 hot wings are also missing. If take away or delivery please confirm whether all orders are there.

So be honest! Am so disappointed. We ordered a classic burger in the menu with mayonnaise and once a burger box also with sprite and mayonnaise and 3 wings not spicy. The burger was cold for both of us and tasted bitter and the chicken was so small that I had more rolls than chicken. The wings were spicy! And the Sprite tasted like water for both of us. We also only had 1x mayonnaise. Horrible!

Food is becoming more and more expensive at the same time it is becoming less and less. Service is almost nonexistent anymore. If everything runs through the terminals here, you can look for a wolf yourself. I think that was the last time. There aren't even any prices on the counter anymore.

It took a long time until we got our food and it wasn't complete

The food was delicious as usual. But unfortunately the shop was not only dirty but it was also really cold. We all had to eat in jackets - including the men. So you don't have to save money on prices

I was in this restaurant today. The service was excellent, especially the blonde haired woman who served me. She had a wonderful demeanor, thank you very much for that. The only thing I didn't like was that the toilets were very dirty.

Sauberkeit war wirklich klein geschrieben. Sehr überfüllt, viel zu lange Wartezeiten und die Shakes werden immer kleiner!

DOOR HANDLE ON MEN'S TOILET FULL OF POT!!!!! I was shocked when I saw that, it was absolutely disgusting. Never again!!!!

7.19 euros for nothing. Ordered Colonel vegggie in the drive with other things. Drove home. Veggie burger not included. Really great. Do you always have to check everything now?

The man Mohammed, unbelievable look, very good

I had dinner here with my friends at the beginning of the year. In the evening around 8:00 p.m. Young people with a migrant background were sitting in the corner of the restaurant and consuming laughing gas. I felt very disturbed by this and informed the restaurant. I was brushed off and nothing was done.

Thanks to the shift manager Rajesh. Great food, fast service and very customer oriented.

Even my grandma would serve faster

Embarrassing store again, 40% of the order is missing when you get home and find out, you have to call for an hour to even reach anyone in the store and in the end you are portrayed as stupid when you pay. The health department should also urgently take a look at the store. Given the prices, go somewhere else.

Has steadily improved over the years. I really enjoy eating something here. But only if there are vouchers, otherwise the food is extremely expensive.

The seating area could benefit from a more welcoming design, but the staff were exceptionally friendly and accommodating, which made the experience pleasant. Unfortunately, the chips I received were lukewarm at best, which was disappointing. I admit I forgot to check the temperature before leaving, but this is a detail that takeaway establishments should prioritise to ensure customer satisfaction.

The service was pleasant and the toilets were clean. The product itself is simply the best. (Please take care of the cleanliness in the children's corner)

Been there today, then had a food lunch with vomiting etc. Recommend doing nothing.

A restaurant always has a free toilet, but not here, which is annoying

I was at KFC, there was a girl, Ardita, a good and friendly girl who likes to help and is there for everyone. I would like to come back. Thank you Ardita 🤩🤩🤩

We liked the chicken, Only minus was that the fries were cold. Service was alright but a little slow. The drinkstation wasn't very inviting and the drinks were absolutely watered down and cleanliness was in desperate need! Tables were downright dirty, washrooms were stinky and dirty, no paper towels, only a really dirty blow dryer and the stalls were disgusting and one door didn't even close.

It's just fast food. But if you like eating fried chicken, you'll get your money's worth here. Plus delicious sides such as the bacon cheese fries.

Forgot to add 12 Bites to a bucket order. How can you forget half your order? Not here again.

Unfortunately, the fast food restaurant has the charm of a train station waiting hall. We ordered food to go. We later discovered that there was less in the bag than what we ordered and paid for. The portions for the mashed potatoes and coleslaw were very manageable.

I ate at KFC a week ago, the girl at the checkout with blonde hair was very nice and took orders quickly. I am very grateful

We have been in Cologne for a few days and we have gone to this KFC a couple of times. We can only thank the treatment and kindness, especially of Mohamed the manager. You have made us feel at home and have a great time. I hope to see you in Spain!!!!

We have been in Colonia for a few days and two days that we have gone we have met Mohamed, a very nice boy who has treated us like family. He has made us feel at home. Thank you for everything, we need more people like this in this life. Everything incredible! Good luck in life and health.

Dear KFC-Team, hygiene must be the top priority to serve your customers. Please optimize and fix it.

A KFC is clean and as you know it. I'd love to come back.

Was there yesterday and found it terrible Burger buns eat totally hard, sometimes cold and the toilets are really the most disgusting thing I've ever seen If the health department ever gets involved, the store will be closed immediately

There are no dips and the fries are ice cold. Actually, they have never managed to complete an order. Five of them then took care of the order... pathetic!

No cheese on the Zinger Burger trz ask. Get mayo instead of ketchup

I waited 40 minutes for my food, which was a shame

Always takes too long Fries are always cold And you have to forget about cleanliness here

Time: 11:00 p.m., they don't give fresh stuff “Original Bucket”, the toilets are very bad but perfectly scorched, strange

Unfortunately there was little choice that day in the bucket box, the contents of which were poor, only two types of chicken parts, which was very poor compared to before. We had a family box or several and there was enough in there, but no nuggets, no bits, no drum sticks, just wings ??? So just hot wings

Waiting for over half an hour, total chaos, toilets dirty. Manager doesn't have the store under control, embarrassing.

To be honest, you pick up a burger menu and there is only a crumb of meat 80%, the bun will never be such a mess again.

Was there today, the chicken smelled really bad, the two ladies were unfriendly, they had never seen anything like that before

Classic KFC the taste was good. All warm. Next time please clean the tables.

Food was okay, but we waited 50 minutes. Nothing was warm there anymore. Why do you give out the order numbers if you don't even begin to work in the same order?

Been there on 11/12/24. Fries were very soggy, as if they had been in the oil for too long and also had a rancid oil taste. Burger didn't taste fresh...

The burgers don't taste good, the meat is dry, it's a shame for the money. The staff isn't willing to help someone who's there for the first time, it's really sad. The cleanliness of the tables also leaves something to be desired. That was my last visit

I didn’t get all my order. Even after two times asking the stuff. They were not helpful and not friendly.

Long wait for the order and overwhelmed, slow staff. But food tasted good.

Food served cold and the worst part, even mice in the store...NEVER again!!!

Extremely slow and overwhelmed staff

Saturday night a complete zoo inside, wrong order. But mostly the garbage everywhere was stunning a recycle center would be jealous about it.

Tastes worse than other branches, takes longer and something is always missing.

So it's okay. Unfortunately, I have to ask the staff to clean my table and chairs almost every time I visit.

This time everything was fresh because there were a lot of people in there. You had to wait about 10 minutes, but it was better that way than eating a piece of chicken that had already been kept warm for 120 minutes and of course tasted like warmed up socks

Incredibly slow. The bacon was missing on the double down. Fries cold as we had to wait for other things

Food delicious as always. Staff helped redeem coupons and were very attentive.

Nice guy behind the counter but we had to wait 40 minutes for our order because the Drive took precedence. There were two of us with a fairly small order. Tasted fine. Hence three stars.

I like the food there. But when I order takeaway and when I get home I find that the waitress, who didn't even look at me or say hello, only packed half the chicken pieces, then I'm really upset. The service on 10/16/24 didn't deserve a single star!!!!!!

The food is fresh and tastes very tasty

We ended up late from work and this was the only KFC open late, it saved our lives because we were very hungry. It's the only fast food restaurant I go to from time to time because I can see the chicken pieces and of course, also because of the flavor. We ordered several buckets with different varieties of chicken. Unforgettable night with co-workers.

Worst store I've ever been to, wrong order 3 times, too expensive and smelly. Never again

I'm horrified! Completely uncoordinated, terminals don't work correctly, the drink dispensers are completely messed up and no employee feels compelled to clean them. Our order was left in the middle of being put together and only processed after about 10 minutes. Accordingly, everything is only lukewarm. Really not recommended...

Ordering only possible at the machine.

Waited almost an hour for the food

Neither the burgers nor the fries nor the chicken bites tasted good. Everything was soggy and tasted like nothing. KFC already disappointed me in my hometown. I was hoping it would be different here. Unfortunately I was very disappointed. I won't visit KFC again for a long time.

I've always been really happy here but today I really don't see how you could do something so wrong. You order a crispy bucket and corn. You get a burger and corn. I thought it was stupid, but at least corn really has to be taken with humor. Then I bite the burger and spit it out because it's not even chicken. Just everything cold with bacon and egg on it, really disgusting.

Crispy chicken that is always fresh and delicious - ideal for lovers of savory fast food dishes.

After waiting half an hour for the order, you were told that there were no original parts left. The whole restaurant was completely filthy and the toilets were in an extremely unhygienic condition!!!!! What's going on here???

The fries are a complete disaster. In the end, drinks that you ordered and paid for at the kiosk are not available. Staff calls out the numbers but it's hard to understand. Otherwise clean and like every KFC.

I've been struggling to buy something from a store like this for years...So I go in, go to the counter, want to order and then you're sent to a machine to order and then have to go back to the counter to pay.. ..seriously, what's the point of this shit? I drove back without buying anything. If I want to order from a vending machine, I go to the train station or buy online. Never again for me