KFC in Hamburg

They just threw away our food!! That's not acceptable!!

The staff at this establishment showed no respect for the teenagers. They placed incorrect orders, and when a teenager tells the staff that they need something, the employees roll their eyes and rudely tell them to wait, while they deal with older customers.

The employees' attitude is poor. They ignore requests for help and are horrible. The orders were incomplete. I had to inform the cashier, but he ignored my request. I had to inform another employee, who rolled his eyes and fulfilled the request for a very long time. There was no apology.

The food here was simply outrageous, I paid €50 and all I got was crap, the fries weren't even cooked through and the 7up just tasted like sparkling water🤮🤮🤮

It was expensive but what we had was ok and as expected. Was clean and could access the toilets, which some places in the uk you need to request a key combination.

The worst burger I've ever eaten. What is that supposed to be? (Picture). Strange characters are shouting around in the shop. The only positive thing is that the burgers were there after 2 minutes.

That was truly the most expensive and disgusting experience I've ever had at a KFC branch. Small box with small cola for 15€. It had been there for at least an hour. Really disgusting and rude, sorry.

Such rude staff, we had ordered citizen fries and a coke and paid for it then we got the food and the chili cheese sauce was just missing there was only a little bit of cheese sauce on it. Then I talk to the staff that something is missing and I'm simply told "Yes, we don't have any more" and then they just walk away with real respect, I'm not paying for something that I don't get! Never again!

The food was really very tasty. However (in my opinion) more seasoning could fit into the breading ^^

Unfriendly employees who can't understand you even after several attempts and often a large crowd

After a long time we dared to go back. Absolutely didn't get a fresh burger. Bread hard. Everything inside was soft... and then I got the wrong burger. Classic instead of Zinger… not again…

02/14/2025 - My subjective opinion: The food was delicious, although the burger would have been even tastier a little hotter. The employees are very friendly, but obviously not enough as the stands for table service have mostly been missing lately. The atmosphere is pleasantly modern.

Just very typical train station style shop, only one atm serving and the stuff is not patient enough food is ok

No recommendation unless you want food poisoning

Really fresh and atmosphere is good

Here is the German version: The KFC in Hamburg Central Station is an absolute disaster and a total waste of money. The chicken was disgusting - cold, dry and completely tasteless, as if it had been cooked days ago and then poorly reheated. The consistency was rubbery and there was hardly any meat on the pieces. For the prices they charge, I expected at least something edible, but it was the biggest letdown. I threw most of it away because it was inedible. On top of that, the restaurant was dirty – garbage everywhere, sticky tables and a disgusting smell in the air. The staff was unfriendly and didn't seem interested in the customers at all. Honestly, I feel ripped off. Don't waste your money here - it's not worth a cent.

Absolutely underground, totally unhygienic, employees who don't feel like it, I really hope that the health department comes by and closes the juice shop

Everything is fine but I was eating and saw hair in the wings

Burgers have been tasting like vomit lately.

Was worth a try. Why is “Pepsi” being offered and sold according to the receipt, when an attempt is then made to force “Pepsi Max” on the customer without comment????  No, it's not "identical in taste". I'll save you more details and background information here. Other locations at least have the decency to indicate when a product is unavailable. The alternative mineral water is available at every location. Or is this a paternalism modeled on Great Britain, where only "sugar-free" is sold because the population is generally classified as "overweight"? In any case, the menu was “disposed of” and not exchanged. I don't think something like that is an oversight, but rather presumptuous. For completeness it should be mentioned: It only took a few minutes from ordering to completion, there were free spaces and the rooms looked clean and tidy. I can't judge the menu itself for the reason mentioned above. At least two stars for speed and cleanliness.

You get screwed over when you order. Even if you order at the terminal, you don't get what you ordered. Hands off.

10 30 for 6 small fillets that you almost have to look for with a magnifying glass 😅 French fries cold and fat old!

I asked normally where the toilet was, he said open your eyes, that was yesterday, that was really cheeky. I asked normally, I'll never go there again

Fast service and rather friendly staff. On the other hand, the usual ''quality'' of KFC, especially that of the chicken, is not at all there. The burger and especially the meat were soft and stuck to the palate. I had like dough in my mouth, that's not normal.... I would have liked to have fun with a fast food restaurant, I finally had to buy a hot dog in the station to have a little pleasure in eating. No problem with the staff however who were very welcoming

Shit, they didn't bring me half of my order. With Wolt and this KFC it doesn't work. It's not the first time there's always a problem, they always forget something. I have already given them a lot of opportunities, a disgrace, I am very angry, I think it shows 😅

Worst kfc in all of Hamburg. They only fried the wings for us what felt like 6 times - the breading was so dark and too hard

15 euros and you get cold food. Crazy, these employees never call themselves monkeys again

1 star is even too much! I wanted to sit down with my companion and put our bags down to see what we were ordering. A person came up to us and said we should go and made movements with his hand that we should get up and go away. When I tried to explain to him that we wanted to order, he couldn't understand us either, he could probably only speak Asian. His behavior was totally anti-social and out of line and I won't be eating there again! Unfortunately customer service says nothing! Went to eat with the competition next door.

Disappointment at KFC Unfortunately, my last visit to KFC was anything but satisfactory. Here is my experience: Eat The food left a lot to be desired. The burger was a bitter disappointment: the bread was hard and dry, the salad seemed old and not very fresh, and the sauce was barely there, which made the burger taste very dry. The fries, which were not packed at first, were cold when they arrived late and also dry - no trace of freshness. For a price of almost 30 euros, the overall quality was absolutely not appropriate. service Service was another big problem. The staff seemed overwhelmed and had difficulty understanding my concerns. Despite repeated requests, the missing fries were brought late and without apology. This kind of treatment of customers is disappointing and should not be standard practice. Conclusion This visit to KFC was one of the worst I have experienced so far. For the price of almost 30 euros, I expected more quality and better service. Unfortunately, neither the food nor the staff were convincing. I hope KFC takes such incidents more seriously and works on the quality of food and service.

Man oh man, what can you say. You place an order at the stupid terminals and they can't manage to put what's on the note in the bag. You get mayo and not ketchup and other times 2 completely different citizens as ordered. But it's probably due to the fact that in the evening you prefer to think about the end of the day or how you prefer to watch TV (it was probably football)

I liked the place, especially because of their clean washroom and an ample parking space. I'd recommend.

Gave my partner food poisoning 👎

The drinks machine came out with water instead of Coke and even though there was some Coke it tasted extremely watered down, the burger bread was dry on the edges and our order was wrong. Plus, pigeons just fly through. To be fair, the employee at the checkout was relatively friendly.

Not really a recommendation. The chicken portion was dry but warm, unlike the burger. Corn on the cob and salad were delicious.

The price-performance ratio at KFC is great! For a fair price you get a decent portion, and the quality of the food is just right. You really feel full and the food is delicious. Perfect for a quick, cheap meal I'll definitely be back!❤️

The lobby at KFC was super clean and inviting! Tables and floors were well-kept and the atmosphere was pleasant. A great place to have a relaxed meal. The team really makes you feel comfortable I'd love to come back!❤️

The service at KFC was fantastic! The staff was super friendly and helpful, answered all questions patiently and the food was served quickly. I felt very welcome. This makes the visit really fun - absolutely recommended!❤️

too expensive for the quantity offered, poor service. not professional!

The worst KFC I have ever had. Everything absolutely tasteless and cold. It was like if you take it home and eat it few days later. And we were only ones in the queue. If you like KFC do not eat here. On the opening hours it says “Might be closed”, that is exactly what they should do with this branch.

Impossible!!!! I stood in front of the counter at 10:20 a.m. and looked at what was available. Then the gentleman who works there came to the front and made it clear to me loudly twice (!) that it was closed!!! And went to smoke. When I asked him when he would open there was no answer. Super. Apparently the only thing missing here was the sign "closed due to wealth" So much for open from 10 a.m....

Ordered two Double Downs and a Twister with extra bacon and cheese - all three products without bacon, and the bacon in the Twister that was ordered extra for an additional charge was simply not there. Yes, it was shortly before 11 p.m. and I can understand if the bacon was gone by then. But to just throw the stuff in the bag without any bacon and offer neither a verbal nor a factual apology or, God forbid, a cancellation, I find it downright disgusting. So now I have to check every product at the counter. Thanks for nothing.

I couldn’t Pay with My mastercard and the Guy behind the counter was rude!

I ordered online in advance. You give your order number on site and then the food is prepared. The employees seemed disinterested and unfriendly. After a minute my order was ready. I laughed and asked if it was ready because it happened so quickly. The employee just looked stupid and didn't say a word. 5min. Later (at home) I opened everything and found that the fries were cold and soggy. The chicken tenders were lukewarm and dry and the burger bread was warm but rock hard. I will definitely not order anything from this KFC again

Turk afirist, you order one thing and they bring another

I ordered KFC from Hamburg Central Station, and there’s a feather in my chicken wing. This is really pathetic and unhygienic. And when I told the assistant manager, he didn’t care and said, ‘es ist mir egal’ (I don’t care). Such unprofessional behavior. !!!

Not polite to customers, gave us wrong meals and wasn't helpful in solving the issue at all Didn't give us the correct order

The staff lacks basic education, this branch should simply be closed.

Very unfriendly staff. After we ordered and paid, we were told that the dishes specified were no longer there and that they couldn't offer us alternatives directly. We were paid a whopping €2 as compensation, even though the upgrade item that wasn't there cost €3.29 . With the other order something else was simply packed in and there was no response when asked. Furthermore, the toys were forgotten in both children's menus and when we asked about it, we were initially told we were lying and had never ordered a children's menu. Never there again

Good KFC, a thousand times better than the other KFC that is on the other side of this same train station in Hamburg, you can eat at ease without shouting or noise from the workers

Anyone who comes from a trip and is not dressed in a suit is denied entry and asked the passive aggressive question whether they have money and can pay. Afterwards you will be accompanied shoulder to shoulder. Summary: Massively prejudiced, condescending and disrespectful behavior by employees towards potential customers. Apparently the employees decide who is destitute and therefore not allowed to eat 🤦. I can only advise people who don't fit the typical business look not to visit.

Worst experience. The chicken box that we ordered was really not good and not hot. We went with children and the attitude of staff especially manager was worst. Seeing us they started talking in Hindi, where we don't know Hindi. After argument, they changed the box but still it was cold. Will not recommend this place to anybody. please don't eat there.

I was very very disappointed today. Please don't eat there. You can find better options. Also service and attitude is very bad. This is the worst KFC service i ever seen, the cashier pretending to be rude and didn't respect to costumer.

There is nothing positive to report here. Fries and chicken packed together in a bag to take away. Then the burger was forgotten. When we got home we realized that 3 chicken wings weren't there. Such poor service, unprofessional and unfocused. Next time I'll give my money somewhere else.

This is the worst KFC service i ever seen, the cashier pretending to be rude and didn't respect to costumer. Please note that this is a service job.

I haven't experienced anything so bad in years. Fries were cold as hell. The crispy burger was as hard as the sole of my shoe and I don't even want to comment on the hygiene on site. Stay away from it.

The hygienic is worst. The guy at the counter his face is almost sweating and dripping plus he is serving foods. Maybe lacks of staff couldnt have time to clean his face.

The composition of the order is often confused, they ordered puree with gravy, they gave it without, employees are constantly walking around the establishment looking for marginalized people who sometimes come in and ask for alms, the food is normal, but the atmosphere is lame

Always served old food. Every time dry hard bread, rotten salad, and everything cold.

The paint monkeys forgot half the order

Saw a cockroach today at the counter and had hair in my chicken 10/10

Unfortunately, the hot wings and chilli cheese burgers were not spicy or fresh at all! ! ! 🥲

I understand that you're not really motivated on a Sunday evening, but blaming the customer for the broken card reader and then complaining when large parts of the order were forgotten is a bit over the top. To top it off, the fries weren't "done".

After eating you could get 50% diarrhea :)

Unfortunately I am disappointed with my visit. The hot wings were dry and seemed old, and only a thin napkin was provided for the finger food rather than wet wipes. The tables were littered with leftover food and the staff didn't exchange a word with the guests, instead staring evasively into the air. The deafening noise of the typical Hamburg Central Station crowd made the stay even more unpleasant. I found the experience terrifying. If anything, I will only visit the smaller KFC branch in the Wandelhalle in the future.

Everything dry, disgusting and service mean. Whatever, the main thing is to have a nice look at the bums.

Awful place. The employees are really rude

Here you can only do one thing talk about a terrible store. Ordered via the order pad, money was deducted quickly and the order was incorrect. With the error slip at the checkout, the employee, who unfortunately has very limited knowledge of German, does not see himself as responsible. When I then placed my order or at least asked for the money to be handed over, I received a half-finished and thrown together product that, apart from the wrapper in which it was wrapped, had nothing to do with what I had actually ordered. At the same time, pigeons were happily running through the store and the employee was scurrying over the display. I definitely won't get lost here again.

Rarely have I been treated so rudely

I paid 28 euros for a small menu and was totally disappointed. I agree with the other bad comments and also have doubts about the hygiene, why is this place not inspected? Bad comments need to be taken into account, people want to eat here while waiting for the train because they have no other alternatives, but you definitely don't get what you pay for

Are chickens here made by a clothes company? Cuz they are Super Dry.

Unbelievable, there are pigeons running through the kitchen 🤮🤢 and then a fly across the table 🤮

disgusting. Bread was hard and solid, dry, chicken dry. The burger had probably been there for several hours. If you want to throw away money on poisoning, you've come to the right place.

We had something to eat before we drove home in the evening. We wanted to see what was available at the self-service checkouts - but we were shouted at that we weren't allowed to order there. We explained that it was ok and that we just wanted to look there. Apparently the employees don't speak German and had no education - we were yelled at again that we weren't allowed to order there. great service..we left without food.

Worst KFC I've ever been to, an employee gave out the wrong order, when asked he just said don't care... service like that isn't actually worth a cent. For my part, I will never order anything from KFC again if they treat customers like this.

unpleasant staff, not one but TWO unpleasant and rude employees, I felt oppressed and I couldn't even finish my dish given the abominable lack of respect they had with me. I STRONGLY RECOMMEND AGAINST and for the trouble I do not put away my tray

Probably the worst service around. They insulted people and kids in the resturant.

Got the wrong burger and 2 pieces of chicken instead of 3. Only noticed at home...

The worst KFC ever, so anyone who eats there isn't normal. Mice running around there, pigeons in the kitchen and also popping kitchen staff. We don't have to talk about hygiene in the guest area and in the toilets (CRUEL) NO GO.

Service was unfriendly. The citizen was dry and not even half of the citizen was covered or had sauce on it.

Was there for the late shift - absolute disaster! Customers in front of me were shouted at and there was a lot of shouting going on in the store. Staff absolutely incompetent and rude. In the end, burgers were wrong and additional extras were forgotten. Such experiences twice in a row - then it's better to wait hungry for the train 🤷🏻‍♂️

Fast food restaurant with employees who don't speak German well. Ambiance is rather mediocre. The latter is more due to the location in the train station. Tables and floors were not particularly clean. Food was, as you would expect, standard.

Wrong food was delivered and this was the second time. You can't reach anyone there over the phone.

It was ok, the food, well, the fries were cold, service, well

It really shouldn't be called KFC anymore. After my last order here, I no longer dare to eat at KFC anymore. Just sad.

How terrible. There was no service, orders were given incorrectly... I would like to give zero stars. We got something after 20 minutes, but not what we ordered... never again. The operator also has negative reviews removed due to alleged defamation. It is questionable whether this is the right way.

Ordered something to take away. At home we discovered that it was inedible. Everything smelled like plastic smoke and it tasted like pure chemicals. I spit everything out after 2 bites. We had to throw everything away, you couldn't eat any of it. This was absolute bodily harm. I demand my money back!!!!!!!!

A disgrace in Hamburg main station! You are only allowed to go upstairs to the toilet if you have ordered something beforehand and my little daughter almost wets her pants! May you...

Was catastrophic fries not through bread from burger rock hard meat unpleasant pepsi was best

The Pepsi was the best of the food, the chicken didn't taste the way I wanted it and when that wasn't enough an eagle flew in

Absolutely worst service experience, disrespectful staff

I'm incredibly angry. So to summarize... after a long day, traveling a lot and being very hungry, we end up at KFC. The only problem was that we ordered five burgers from the menu and only received one burger and no sauces! Paid a lot of money and got nothing! Because we had already had something to drink, we of course didn't look in directly to check whether everything was there, but to be able to misjudge like that and only put one in instead of five citizens is really a disgrace! I'm never one to write reviews, but this ruined my evening even more! Simply incompetent, it's a shame, but thanks for nothing!

Incredibly unfriendly staff. Doesn't speak German and just throws you out at 10:30 so they can finish work early. I can't think of anything about these limited skilled workers.

It couldn't get any worse. the food is cold and sticky. never ever.

If you like cold food, this is the place for you. Even the burger that was complained about was served cold. Service u insightful, unfriendly and insulting. Never again.

I ordered 2 burgers but I only get 1

We were there after our flight which landed quite late and there was hardly anything open. We ordered a bucket of spicy chicken wings and tenders (?) as well as fries and two chicken cheese burgers. The tables there were all dirty. The upper floor and therefore also the toilets were closed at half past midnight. Unfortunately the burgers didn't taste good at all, half of the bread had nothing on it at all. There was no sauce at all. Unfortunately, the fries didn't taste very good either, but they filled us up. The only tasty thing was the chicken pieces in the bucket. The next day the spiciness of the chicken was noticeably burning again.

Food was fine. Sign says free refills for soft drinks, also says on the menu in the restaurant, assistant manager refused to honor it and said I should try a different location. I pointed to the menu in front of me that said free refills and he said the boss won't let him. I understand maybe he is in a tight place if the boss says no but it literally says free refills on their menu.

Very tasty and quickly prepared.

Imagine a miserable service and a miserable aura with pigeons flying into the kitchen with meat that wasn't completely cooked through. Oh, it's wonderful when the health department sees through this and uses the service to tell me straight to my face that I'm here because of the high meat, you can still eat it. That's not crispy enough. So sorry, I don't eat cold and partly raw meat. 🙄 Not even KFC had such an arrogant service company promise: if you like it, you can complain about it and get it back. But well, unfortunately that means I will never visit KFC again because that was my first and last complaint.

I ordered a double zinger stacker without cheese and I explained that I wanted hot fries Cold fries delivered Zinger delivered with cheese I handed the fries back and they were promptly changed I checked the zinger only to find cheese in it - the server - foreign complained in his local language which I didn’t understand - I felt he was having a go / attack at me instead of resolving the mistake . A new burger was served but it wasn’t a zinger - I could not complain as I was tired DONT bother eating here The servers are brain less - they can’t get simple orders right - they don’t understand service - they attack you in a language you can’t : don’t understand and waste your money I will never go to this KFC again - rather go hungry that waste my time on idiots who can serve basic needs KFC should be ashamed I want money back