Kentucky Fried Chicken in Köln

They have hands down the best cookie that I've ever had!! The chicken was good as well.

An absolute disaster just dirty after asking for a damp cloth to wipe over the table then after a certain time an unmotivated employee came and just as unmotivatedly wiped it with a dry cloth. Even my grandchildren looked at me in surprise and said Since when did you wipe a table dry? The toilets were also closed upstairs and the ones downstairs were also dirty and absolutely unhygienic.

The food waiting area was not clean and the upper floor was not well maintained either. It wasn't well heated upstairs either. Also, there was no orange and lemon soda. All drinks were zero (no sugar).

Just on site, there is not a TABLE clean, the floors. Dirty. Where is the health department here????

The food was good as always, unfortunately the air conditioning inside was on in December. What was unpleasant, however, was that the shift manager insulted another employee in front of the entire team - that's not possible at all! There was no ambience either, the place could urgently use a renovation.

People often complain about everything possible and impossible - probably often from fellow citizens who are not really happy in their lives... 🤔 I'm all the more pleased that I had a very pleasant and positive experience on Dürener Straße - a special mention should be made of "Sandra" - who really impressed me with her patience and friendliness - please keep it up! Because despite the constant rain, at least she let the sun shine for me for a while - thank you! 👍👍👍👍👍

Extremely bad.. Service sucks.. 5 people are behind the counter and didn't have the landing under control..

Drive in terrible. I just had to keep driving after the “one little moment” when ordering actually turned into 10 minutes. Without any further information or anything…

The Zinger costs 7.50 and is not tasty and also has a light taste. I don't recommend this branch.

A lot of emphasis is placed on cleanliness, the price-performance ratio is ok, the food tastes good, for little money you don't get much to complain about. I can only recommend it👍👍👍

Staff is very friendly, food was good. I find the price-performance ratio rather unfavorable compared to other fast food chains. Unfortunately, two things were done wrong/forgotten when ordering, but these were corrected without any problem after we asked. The condition of the branch needs improvement in terms of hygiene and the condition of the facility.

Old chicken and old fries, really disappointing. Neither crunchy nor fresh. For a restaurant that specializes in serving chicken, this is a disgrace. won't buy there again.

Never had such mediocre food. It wasn't good but it wasn't bad either. The service was very quick and the staff were helpful and courteous. You have to know.

-Eat- The quality of the food can only be described as inferior. Bacon was brought to the burger cold and not cooked through. -Service- Rarely in my life have I seen people work so slowly. Chicken wings ordered as a set of 6, received 4. Even if you eat on site, you will receive an empty cup for your drink, even though there are drink dispensers in the kitchen and at least two staff members are just standing around all the time anyway. -ambience- Last but not least, the restaurant can't score points. As already noted in other reviews, there is no clean place to sit here. If you could give 0 stars I would do so.

Sometimes the chicken wings are dirty from inside.

The marinade on the chicken pieces was rather soft/mushy instead of cross, the burger was ok. Employees smoke near the drive-in counter and pass their butts around.

Unfortunately I have to say that it is the dirtiest chain burger joint I have ever experienced, my partner was of the same opinion. The employees kicked trash into the corners. The walls!!! ... were completely dirty, as were the floors and tables. Most of the drinks were sold out...huh, how can this happen? Unfortunately I can't recommend it.

Were there to pick up something, wrong goods in the order issued, dining room dirty, no table washed and the staff more than just reorganized

The store needs a major renovation

This store is extremely dirty. The seating is broken in many places. The floor sticks in places.

Food was quite good and “fresh”. In my opinion, the ambience wasn't really "clean", unfortunately the toilet was also broken.

I ordered via the app to pick it up at the drive-thru. I had to wait behind the drive-thru for 30(!) minutes for my order.

Even though we were there shortly before closing time, the food was still fresh and prepared without a long wait.

It seeded understaffed and in need of cleaning on upper floor.

very nice KFC, one of the most tasty. The toilet can be better though.

The strawberry milkshake is really tasty 😋, :) the rest tastes very good too.

It was my first and last time at KFC and I only came here because a friend wanted it. I mean, you know it's junk food, but this is at the lowest point. On top of the low quality, the portions were laughable (unless you're paying), the "large fries" were the smallest I've ever seen. I was visiting so I cannot compare to other similar venues, but I hope they are not as bad as this.

I was there yesterday with my wife and we both had diarrhea...never again! 18 chicken wings. Please take care of yourselves!!!

The food is very tasty - the service does its job routinely - the ambience is okay for a fast food restaurant

The food was okay, but waiting 50 minutes at DriveTru is really asking a lot.

Very friendly staff, very quick service and the restaurant was clean . Nothing to complain about. (We ate at 21:00)

Of course it takes a while, but the food is delicious.

We went there yesterday to get something to eat for the family. I think there was something wrong with the chicken box, because everyone who ate from these boxes is currently lying at home with sweats, nausea and vomiting. Based on the hygiene comments here, no wonder. I will write to the health department. A review should take place here so that more people are not affected by it.

Unfortunately, the hygiene was not good, especially in the toilet area. Service could be better but the tables were the worst.

The food tastes very tasty as usual. The employees try hard and do their job even if I think they are understaffed. But all the urinals in the toilet were broken and the only toilet looked like that. Disgusting. The store looked chaotic.

Toilets hadn't been cleaned for a long time. Stunk. The food was cold. Conclusion: Stay away.

Yes, ok so far. But you could expect a little more cleaning of the tables and floor here.

Food was OK. Unfortunately, tables, benches and toilets were dirty. Music way too loud

The cleanliness leaves a lot to be desired. The drink dispensers were not refilled, so juices like Mirinda, regular Pepsi or 7 Up were missing. Also, the potatoes were raw.

The staff is rude, my dog ​​wouldn't even eat the food

really good, best kfc employee with beard, best man 🤙🏻🤙🏻

The staff is a complete disaster and unable to help you. Even taking the order correctly. Then the shop is dirty and no one cares about it. We couldn't even eat and we got out of there again...

What remains is fried chicken. I'm not judging that here Food, anyone who has ever been to KFC knows this. The facility is completely exhausted. The sofas are torn, you sit on the upholstery, the chairs are just as worn and the tables are also past their best before date. The toilet is on the 1st floor, so you have to climb stairs to wash your hands or relieve yourself. The toilets look like they haven't been cleaned or maintained since they opened. The disabled toilet and the changing room are always locked.

Air conditioning works. Food fresh and delicious.

That was the worst kfc I’ve ever been, the hygiene is very awful and the staff is not very friendly with the customers. The softs were warm and tasteless… the pepsi was not even sparkling. People rather go eat sat un the parking than in the restaurant! Just don’t go there. But at least the chicken was good.

Two chocolate shakes and a strawberry shake, which aren't cheap anyway, but then just pouring the sauce in completely carelessly without stirring is the very last thing. Mixing is impossible with the already very modest paper straws. This means that with every sip you end up with lumps of sauce in your mouth because the liquid sauce has solidified due to the cold shake. Thanks for nothing. Except the realization not to go there anymore.

The food at Kentucky Chicken was disappointing. The drinks were not chilled and therefore undrinkable. The chicken didn't taste fresh, probably because of old oil. Unfortunately the visit was not a pleasure.

Always extremely long waiting times

I love the food at KFC and always enjoy coming there. The mashed potatoes are great😋

Food and service was okay. But toilets and tables, benches, chairs, floors were dirty and outdated

Is getting old. Urgently in need of renovation. Vending machines don't work properly

There is no soap in the toilets

The chicken pieces sat in the “glass case” for some time and were therefore not really crispy. I know it differently from other KFCs. The furnishings are a bit run down, holes in the sofas... and everything was washed with a very dirty rag, hopefully not everything with the same...

The toilet downstairs is locked, it looks like it is occupied, there is no need to wait, there is no sign. Upstairs the toilets are dirty, there is no paper and no soap. The order via the app was not accepted and took extra time. Interaction between superiors and employees is also a no-go! There was an aggressive, commanding tone, even in front of customers. Overall, not a good feeling in the restaurant. But what you have to say is that when we expressed criticism, it was gratefully accepted and implemented. The food was very tasty, especially the fries were nice and crispy.

Food was fresh and good. Unfortunately there were only zero drinks left The store could be a little cleaner

Dirty, dirty to death!!! Disgusting and sticky.... sorry but that is unfortunately reality and not hate speech. Clean it everywhere, even in the corners.

It's very dirty, the furniture needs repairing.

SCANDAL. Everything was a scandal. I do not suggest you go eat here at all. Very bad food and very expensive. Very dirty environment. In short, wasted money.

Went to a KFC for the first and last time today. My wife and I had a menu with a chili burger, two of these chicken strips, small fries and a drink. The strips were ok but nothing that lived up to the hype about KFC. The fries were, in the most extreme sense, fart dry, hard, cold and salty. But the real hit was this chicken burger. Where the patty only had sauce and a small nugget on it (60% patty, 20% sauce and 20% meat) and that's what they call a burger. As already mentioned, what we were served for the price was crummy. The staff sometimes seemed overwhelmed with the orders that came in, which was evident from the pace of work. Zum.abiente, it's just a typical fast food restaurant. I don't want to judge like other KFCs, but the one in Cologne Marsdorf has made us avoid this fast food restaurant from now on.

Food and service okay. Cleanliness a disaster. Super gross 🙃

Dirty, expensive and cold fries. Now I know why I haven't been to KFC for the last ten years. There will probably be 10 more...

The place, if you can even call it that, is just a mess. At a fast food shop, the bar isn't really set high. It's not a problem that the tables and benches are past their best, but not being able to even sit down without having to clean the tables and seats as a customer is really a different league. The staff didn't seem to be overworked when the four of us were able to process our order at a snail's pace. The fries were soft and almost cold. The burger was probably delicious. For my part, I will give this KFC a wide berth.

30 minutes of waiting and we're still standing here

Food very tasty, typical fast food But the floor is STICKY everywhere!!! And some seats were completely destroyed (see picture)

Fries weren't good. 50% of my two burgers had no chicken in them. I felt like I only ate bread. Thanks again. In general, this was the worst KFC I've been to. Better go eat somewhere else

This kfc was already full even though there was no one there There is a real hygiene problem

Service was great, friendly and quick. Unfortunately the store wasn't clean, so I'd better not write anything about the toilets. Unfortunately the fries were only warm and not hot...

Had the taste of cleaning supplies

A KFC, but rather run down. Drive in staff was difficult to understand and could hardly understand us.... Then drinks were forgotten and ketchup too...

We had to wait a long time for the food and when it came it was still luke warm 😕 I won't go there again.

Near Gas Station, you can do both… gas and chicken

I haven't been to KFC in over 10 years. And today I felt like it again and immediately regretted it. This branch is simply underground. It opens at 11am and I was there at 11:15am. I can only agree with the other reviews. It was really dirty and disgustingly dirty. You can see on the floor, in the furniture (which is often broken, especially on the upper floor), that it hasn't been cleaned thoroughly for a long time. Is there dirt from several weeks/months/years stuck to every corner, floor, window, stairs, etc.? I was totally disgusted and then just took the food into the car. The staff also work absolutely listlessly and you can see on their faces that they don't feel like it. You won't find a friendly face or even a smile there. So in the next 10 years I definitely won't need KFC anymore and if I do, I definitely won't need it there anymore.

Quality has really deteriorated. I can't really recommend it for the money. Restaurant is also very dated

Very bad service. Employees are unfriendly, drive thru doesn't work most of the time (supposedly there are problems with the cash register) and you have to drive around the whole block before you can even turn around and get to the restaurant.

Drove there for 30 minutes to see at home that 2x fries, 1x chicken piece, 1x burger and 1x puree were missing. Last time, real racket

That wasn't for me! Better eat something else.

Well... you have to come with your own sauce... Very very stingy with ketchup and mayonnaise...

The waitress needs to learn something about customer service.

Usual KFC dishes. Unfortunately the store is sometimes a bit dirty.

We stopped at the KFC in FRECHEN on the return trip from the BALTIC SEA to the EIFEL (family, 2 adults, 2 children) and were very surprised or annoyed about one thing or another. Dirty tables, uncleared trays from ignorant guests, floppy fries, worn out furniture (holes in seat cushions), etc... You can see that there is another way at the KFC in EUSKIRCHEN. Maybe the higher-level management should invest a little money and think about restructuring/modernization. Unfortunately, setting up a few order terminals alone is not enough 😕. I will probably drive past FRECHEN in the future....

Burger was missing. Food miserable, price performance absolutely bad. Never again.

Crispy chili cheese chicken with a mini chicken piece on the edge. The rest of the cheese. It doesn't work at all. Chicken parts and fries with a drink were ok.

None of the cards work indifferently. Aren't they coming to check? Should they go to other branches?

Easily accessible and freshly prepared food

During peak times you have to wait about 10-15 minutes for a pickup. But the food was great.

Cashier very quick and friendly.

It's dirty here, the staff is unfriendly, the service is subpar, long waiting times and no sign of management.

Unfortunately it was very dirty there. All the tables and chairs were greasy and there was leftover food everywhere on the floor. The toilets were the worst, as they smelled like a pigsty. But to top it all: we observed an employee first wiping the chair legs from below with a rag and then wiping the tables with the same rag. You really lose your appetite. Clean it up.

Yesterday I picked up a bucket in the drive with my son. Both had upset stomachs today. Hygiene with this product should come first.

The whole store was just full of leftover food, dirt and served food. The toilet smelled like a pigsty. I would prefer not to give any stars at all.

Actually even -1 star. The service here is terrible, so it's better to drive in via the Drive Inn instead of ordering in the store. I placed and paid for my order at the kiosk and then had to wait about 44 minutes for my order. KfC-Dürener Straße is not recommended.

I've been going here for three years. I don't know why I'm even coming back. It's always dirty here lately. And I'm not talking about a few crumbs on the table.

The staff didn't take hair in the food and the action into account, unfortunately they noticed it too late.

Service is not so friendly and cleanliness is different.

We didn't get the right burger straight away, but we quickly got water for our dog without asking.

A very disappointing experience! The food itself is typically good in Kentucky, the wrap is very tasty and the chicken is good. Unfortunately, it ends there: The restaurant was very unclean: there were leftover food scattered on and under the counter, the drinks dispenser was disgustingly dirty and it was difficult to find a table where you could eat that wasn't dirty. There were very committed, friendly employees but unfortunately also the “I don’t care about anything” type. Unfortunately, the toilet rooms were unkempt and the furnishings were broken. Unfortunately, a very clear recommendation to continue driving - unfortunately.

The bread was very bad, apparently stale or poorly stored

We were there once and also the last time. My friend and I had intestinal and stomach problems afterwards. Even a toilet or sink could not be found. It wasn't an experience...

Food was good, came quickly, good quality. Only the garbage was overflowing and the seating wasn't particularly clean.

Hot and spicy. Always worth a visit