Kentucky Fried Chicken in Berlin

Unfortunately my order was only taken after I asked who would take my order. Before I was ignored. The women at the terminals preferred to talk loudly about other employees and their work. Sorry, I don't want to hear about that as a guest.

It's getting worse and worse...improvement...missing the point

One item in my order was missing and hence I had called. But KFC refused to talk because I cannot speak German language. This is unprofessional and ridiculous. If someone is new and cannot speak local language that means KFC won’t give expected service????? Shame!!!!

Got stomach aches and diarrhoea after eating food from here

Despite the slight lack of transparency at the checkout area, the staff does not lose track and remains attentive, friendly and professional. Small order mistakes are processed without any problems and without discussion. Thank you KFC

Very very dirty there, really a shame. It was really a shock after a long time

People, make sure your orders are complete!! 80% of the time something was missing, some of them expensive burgers! You can quickly lose track, especially with large orders. When you first notice it at home, it's even more annoying. It just has to be said now. Yes, it's my own fault but it just doesn't work. The ambience is "train station hall" and a saleswoman is constantly shouting some numbers. The terminals are constantly broken. The food tastes good. Unfortunately, I've already given away a lot of euros, so something really needs to change!

the food is not taste good and the price is expensive

We were there Friday evening around 10:30 p.m. When we got to the store there was no one in the store except for one other guy. Some of the tables were very dirty and the floor didn't look nice either. The four of us ordered several coupons and before we ordered we were told that a few things were no longer in stock. We thought that was okay and not a big deal. However, the quality of the food was bad, the burgers were the best. The fries were soggy, the chicken pieces were totally peppery and the breading wasn't crispy. Apart from the fact that it was cold. Every year it gets worse and worse! It was probably KFC for the last time.

Even on a very busy day like yesterday, I received incredibly friendly and reliable service. I was used to the “friendliness” of other fast food restaurants and the surprise almost made me forget my order. The quality of the food is mediocre (it's still torture chicken and the fact that the Filet Bites are now called original Bites also makes me suspicious) and often seasoned to varying degrees, the Crossies are also getting smaller and smaller (some incredibly small, similar to the Original Bites/formerly Filet). Bites) and the prices are also pretty steep (but they always have been). However, I was ALWAYS warmly welcomed - in a positive way - like nowhere else!

Fries weren't crispy but rather flabby. The citizen was forgotten to include in the order... I checked briefly because we've had the experience before, this time it was the citizen again

Again only half delivered. The employees are simply not on task! Cheers to Lieferando...immediate reimbursement. Thank you

We had the food delivered. Instead of 32 minutes, we waited 50 minutes. Only 3 of 4 items were delivered. Very annoying! The money should be refunded, but at the moment it's just disappointing if you don't have enough food. The quality wasn't good, some chicken pieces were very small, like a cube with a lot of breading. In addition, there is a total of €7.27 for delivery costs, transaction costs and service fees. For us it was the first and the last time.

Surprisingly clean. Tables and chairs clean. Food (fresh salad) was good as usual.

Very tasty...everything was clean, the lady was always there to clean everything straight away during our stay...the staff was friendly and we didn't have to wait long...we came especially from Strausberg to eat at KFC...

Went to KFC for a long time, the order took a while even though there were 8-9 employees there. Ordered 2 combo boxes and one extra fries for €28.78. The boxes would be served quickly. Already the fries looked soft and inedible due to not being fried. The chicken pieces weren't baked crispy, a total disaster. We will never enter a KFC again

KFC as you know it, except for the dirty seats inside. 4 p.m., 5 guests, 3 people at the checkout and the seats are dirty? No thanks.

Cold food at overpriced prices. There isn't much more to evaluate than that. In any case, KFC won't see us again... it's a shame.

Friendly staff who remain calm even when there are spontaneous changes.

Some of the tables were dirty and so was the floor. But this is probably due to the lack of staff these days. Otherwise staff was friendly. Reply to KFC's reply: I really don't blame the staff. (Of course it could be cleaned). But when the staff is needed at the counter or in the kitchen... who is supposed to clean? Nowadays there is a lack of staff in almost every industry. The inside was a little better in terms of cleanliness. Food was prepared quickly, but the fries weren't fresh.

We eat there regularly, whenever we are in Berlin. We are always happy with the food, but the order is not always correct. Sometimes there are too few chicken pieces, sometimes there are no sauces... that's why it's only 4/5 🌟

Drive through couldn’t be slower. Only one car in front of me but still +10 minutes waiting time

Great service, nice and polite and the food was super fresh and tasty.

The drive through person very unfriendly

It's a shame it's just become very expensive. Unfortunately I'll have to forego it in the future...

Food was lukewarm and the chicken pieces were barely crispy... maybe we expected too much

To be honest, the price-performance ratio is not right in any way! Far too expensive and the service is terrible...unfortunately :(

The food is very tasty and restaurant is very cozy.

Unfortunately, you can't be sure whether this restaurant is open or closed. Check Googlemaps and the restaurant page beforehand to see if it is open. Both said open and then the location was closed. Thanks for this service other restaurants at least manage to register on Googlemaps beforehand that they are closed. Addendum August 6, 2024 Customer service took care of the matter and at least compensated for the free ride with a voucher, which I find very positive.

**Disappointing experience at KFC** Unfortunately I have to say that my experience at KFC was extremely disappointing. The food took what felt like forever and when it finally arrived it was cold. The condition of the store was extremely untidy, to say the least - in fact, it seemed rather dirty. The chicken tasted terrible, as if it had been fried in ten day old fat, which is completely unacceptable. The iced tea only tasted like water and half of the things we ordered were forgotten. It looks like the store is severely understaffed, which may explain some of the problems. Despite these shortcomings, I have to say that the staff was very nice and made an effort. However, friendliness alone is not enough to compensate for the serious quality problems of food and hygiene. I hope KFC takes this criticism to heart and improves significantly in the future.

Absolute disaster! I waited over 2 hours for my order and never received any information about where my order was. The phone was permanently set to busy (probably on purpose). In the end all I had to do was cancel. They lost me as a customer!

We used to like going to KFC. Unfortunately there isn't one near us, so we have to drive 30km. Today we were very disappointed. Food cold, fries limp and without salt. 7up too sweet and the refill station was dripping with overflow. The employees weren't stressed, there were around 20 customers in there, so they would have had time to clean it or change the printer roll at a self-service terminal. The last time we went to KFC was in Dubai and it tasted much better there. A pity

Tables not clean, chicken parts spicy, fries wobbly. Summary 1 point is too many

Well, you know how to eat, but waiting 30 minutes for your order to be ready even though the store was at most a third full is very weak. If I hadn't paid with a card in advance, I would probably have gone out to eat without it.

Friendly service and we had vegetarian wraps that were fresh and tasty.

Unfortunately I had to give one star, normally I would deduct a million stars. The last dirt. Cold food, waited over 45 minutes even though the dirt burger had already been on the warming rack for over 20 minutes. KFC has seen the last of me! I mean all KFC

The products offered are overpriced and shrunken. KFC has lost customers.

Food is always very fresh and delicious

The food was way too spicy and extremely fatty. What really surprised me is that there were only “zero” drinks. Fast food isn't necessarily healthy anyway, but offering additional and exclusive "zero drinks" is really cheeky. Not that Cola and Co. are healthy, but "Zero" is doubly unhealthy and causes an additional thirst for sugar. The staff could hardly speak German and were completely unable to communicate with the customers. Overall, a terrible store. I really hope that not every KFC is that bad.

Good food but long waiting times

Food and drink very good, but cleanliness, especially the toilet, was bad!

Dirty tables even though it's not busy. The chicken pieces were just slapped carelessly.....The burger, even though it took a long time, was cold. It's a shame we don't go there anymore

This waiting time is no longer normal, you wait 30 minutes for an order even if it feels empty, you waited far too long but the food is delicious 👍🏻 but otherwise I wouldn't recommend this to anyone else, I love going to another Kfc

For me personally, Kentucky has always been number 1 among the fast food chains... but recently I think the food has become a bit dry :(

The boss tried very hard despite minor problems

The service and cleanliness has improved a lot. Food was hot and tasty.

Visited this branch again today after a long time and immediately said to the lady at the drive-in, please check that everything is there. Since we had already had the experience twice of only getting half packed. She was very cheeky then. After receiving the goods, we checked them and again not everything was there. It's very sad how customers are treated there. And the quality of the products has decreased a lot.

Everyone gets used... There's always something missing!! Ketchup...fork for salad...Cola filler is empty...etc. Last time we ordered the Hot&Chees Bucket with drinks and had a discussion with the employee because you can also order it without a drink. Then you are corrected, even though you don't want to order it and everything is on a first-name basis.

Just acceptable. Too expensive for the quality offered.

Everything was great. I had a nice time with my mother and my girlfriend

Very pleasant. You can also sit outside when the weather is nice.

On Google it says open but no one in the shop & light is also strange, not even a sign or anything

Thanks for feeding the mice, he looked at us and then went into the resto. This review has nothing to do with the employees, they are all very nice and work very quickly.

I hadn't been to KFC for at least 30 years and was really looking forward to coleslaw (so typical) delicious fries and chicken. Chicken was ok, the fries were half dead, coleslaw drowned in mayonnaise and very sweet. Hunger drives it in. The staff barely understood German. That's why there were helpless looks next to me. There's a Burger King next door - but we would have preferred to go there. .

We arrived hungry and used to the service from the USA. The price was clearly too high for the amount of food received. Dips/sauces were not included with the fries and should be purchased for 50 cents. The ambience was extremely bad (uncomfortable cold atmosphere) and unclean. The wiper wiped the crumbs from table to table and finally onto the far too narrow benches. Everything stuck. It was very empty - only suppliers were crowding the checkout. They have clearly decided on the delivery service and do not value in-house guests. A pity. Harland D.Sanders would be horrified!

Catastrophic!!!!! Every time, whether ordered online (via Uber Eats) or on site, something was missing. This time we had 3 Zingerburgers and fries and then only fries were delivered. They don't even answer. What a rip-off and impudence! Shame on you!

The entire branch inside but also the parking lot made a very dirty impression.

It was finger lickin' but not good... The fries where.... The other food was okay at best. No sauces included. When ordering you see pictures of real Pepsi but when at the counter sugarless Pepsi is the closest you get to the original. The order terminals try to upsell wherever they can. At least the staff is nice but could be trained a bit better.

Standing around and no one cleans up

The floor and bench cushions were sticky. The food is good if it tastes good. I had a menu. Next time I won't eat a burger... I prefer beef.

As of May 20, 2024 Order via Lieferanado. Torn packaging, no receipt and 1/3 of the order is missing. NO RESPONSE VIA THE PORTAL. Stopped money via Paypal. You MUST avoid this store.

Sticky fries; Chicken pieces that are not cooked well enough, taste floury, hardly any color and once again a non-functioning drinks machine...

Typical KFC with sometimes more and sometimes less friendly staff. Every time we had to check our order because something was always missing. I leave the price-performance ratio up to each individual. For me personally it's a little too expensive. I think the napkins don't have to be handed out by the staff, they could be freely available again. Cleanliness in the restaurant has improved - I'm happy about that

Unfortunately, no more sugary drinks from Pepsi. Therefore only 4 stars. Otherwise fresh and spicy as usual

The last time I was here was a year ago, unfortunately nothing has changed. The staff chatter and joke around instead of preparing the order. When I received my order I had hot fries and a cold burger... We will try again next year...

Unfortunately we waited forever (ordering on site), took just under 30 minutes... It felt like online orders and drive-through were preferred...

We went to KFC today. My husband stood at the cash register for 10 minutes (there was no one there before) to pay for the order. And then another 43 minutes to get the food That was really awesome

I would love to give it 3.5 stars, but since that isn't possible it will be 3 stars. I recently went to KFC for the first time and I have to say that I was positively surprised by the food. Unfortunately, like all fast food restaurants, the store itself is not really cozy or nice to look at. You can't really sit down outside because there's a kind of climbing frame for children right next to it, which screams loudly and doesn't really make eating any more pleasant. But I would recommend KFC for the drive thru.

Had the hardest orignal chicken in my whole life. Literally taste like overdue cookie with pepper flavor that has been lying in Sahara Desert for a year. Don’t know if this is a mistake or it just should taste like this but well.

disgusting unfriendly staff .. and dirty shop outside too!!

Unfortunately you can't give zero stars. Ordered and paid online. Order apparently not in the system. Problems are known. I was given a ready-made flyer with the details of the “service”. I've been waiting for a response and my money for 10 days. Incredibly bad service. It doesn't work at all! Addendum regarding answer KFC: What do you think I've been doing for 11 days?! On April 15, 2024 email and request via the link. On April 19, 2024, we finally received a response asking for patience - further testing. Nothing for 7 days. This is not a service!

Unfortunately something is missing every time, this is now the 3 times today that I only got half and then even chicken is missing... especially since ordering online causes problems every time and is debited there too but the order doesn't go through due to a mistake. Not only is this annoying, but I also get what I paid for... Conclusion, if you order take-away after work and don't want to unpack everything on the counter to check, you will be at a disadvantage there...

Typical KFC food, ordered boxes but everything comes in individual bags - why?? One lady at the counter was nice and friendly, but the other one (she also had the drive-in at the same time) was so impossible and unfriendly, she probably chose the wrong profession!

The touchscreen on the tower when you want to order yourself doesn't work properly. The ambience is too loud and the children are playing around at the doors and no one reacts. Neither parents nor employees!

You can't say anything against the food, but the organization and processes are simply subterranean. You just want to scream when the food is ready at the back but no one at the front can give out the orders because they are only busy with Lieferando & Co. Waiting around 25 minutes for the food isn't fun, but it's enough to watch the game and shake your head.

The quality of the food and service are above average for a fast food restaurant. The ambience inside could be a little more friendly/appealing. Outside you have the main street almost in front of your nose. Not that bad, but there is a certain background noise.

Ordered from KFC. Half of the delivery was missing and they stopped answering the phone. Don't order here!!

We were in Berlin for “Lord of the Dance”. Afterwards we thought we'd go to Kentucky Fried Chicken again, we hadn't been there in so many years. Unfortunately the restaurant was closed and was being renovated. Never mind the drive in was open and when could you order food there. We ordered the large bucket of poultry for 30 euros. Quite expensive for so little poultry, but no matter, it always tasted great. So I'm disappointed, unfortunately so much money and so little! More breading than meat, taste no longer what it used to be. But the employees were very nice and friendly and helped with the order. My conclusion for me is it's nothing more sorry

I've been a KFC fan for years. But I'll have to look for an alternative 😢 Prices have risen. Unfortunately, the quantity and quality have decreased.

Food tastes like flour and not finished. Not crispy. Tables are dirty.

Food is not crispy at all. Burgers are by far lower quality and tasteless than any other normal burger in the city. Can’t compete in terms of food taste, quality and price.

KFC has declined significantly. Waiting times are sometimes adventurous because employees are not flexible. Because there is still no food for the first order, people stand in front of the serving area and wait for 5 minutes, while they could have already processed 3 other orders. But the employees are definitely nice and friendly. The quality of the food used to be better, which is actually rather surprising given system catering. Now once again no ice cream or shakes. It's getting worse and worse.

Why lemonades without sugar! Where is the choice? I want to drink lemonade with sugar! I don't need these sweeteners!

Absolutely delicious and the staff are very nice

Unfortunately, the staff was overwhelmed and there was little activity.

I like KFC and, when I eat FF, I prefer it to the competition. Uber/Wolt has been delivering to us for some time now, which we take advantage of from time to time. I don't know who packs the bags, but out of 5 orders, 5 times something was missing. The bags are even tacked shut so the delivery guy can't do anything about it. This is really bottomless.

We only give the stars for the friendly staff. The citizens were very carelessly put together and very poorly occupied. But the worst thing was the sanitary facilities. There was no water in the men's toilet and the women's toilet was very unclean and one door couldn't be locked. We're not used to something like this from KFC.

I was at the drive-in this evening with my 2 whining girls and found such a friendly, courteous young employee who really made Easter for us. We also wish him a wonderful Easter.

No, meat content approx. 20% It really tastes underground

Staff 70% brazen, cheeky and unfriendly. After I asked for a cloth, an employee came promptly and wiped the table, but after I asked if he could also wipe the back of the bench, as it was very sticky, I was told why I was there have to squat down. Cheeky! After my answer that I could sit wherever I thought was right, he said it was meant to be funny... Hahaha rarely laughed so much! This conversation was then evaluated for the first time in the kitchen. Of course that's what you do with jokes. I was then made to wait a little longer for my food. Of course, just having fun. During the meal you could easily observe how some of the employees work. I thought 21 tables with just one cloth was a really brilliant achievement. Sorry but that's just disgusting! The delivery driver, who was apparently new to his job, also received very rude answers. A guest who asked about a cup holder also received a mushy answer. Do you have a cup holder? Yes, they are here in front of you, are they enough?! “Magical, friendly” response from the saleswoman. Just for your information, if you've never been to a store before, you don't know it as well as the staff. But apologies to the staff, there are customers who have questions and you also have to answer them. My conclusion: I'd rather go to the KFC in Stettin, they have decency and are friendly. Perhaps you should think about staff training in dealing with guests and hygiene!

We were at KFC Berlin Pankow on Friday July 3rd, 2020 at 9 p.m. The "lady" at the checkout wasn't just rude, she was insulting and rude. There is a sign on the door saying wear a mask. Inside, neither this lady nor any other employee wore a mask. No, as if that wasn't enough, the lady asked us to take off the mask and really "talk to me properly". If we are afraid, then we should go somewhere else. And it was so loud that all the other guests could hear it too. Funny, all the guests wore masks. Referring to the legal situation and through the public order office, this lady literally said, I don't care. They can tell me, or do you see the public order office here? People like this lady are destroying KFC's reputation. In any case, we won't be coming back. And we were regulars.

Unfortunately, it wasn't until we got home that we noticed that two burgers were missing. Food was ok.

What we ordered didn't arrive completely. Instead of the burger for 8.99, we got one for 2.99 that we hadn't ordered. What arrived didn't taste good either. One burger was completely soaked and tasted strange and was not eaten. Everything arrived cold. Ordered large fries but what we got was more of a bad joke. When we called the branch directly, the lady on the phone blamed the delivery driver. You can't change that anymore. In total we ordered for just under 50 euros and didn't get what we paid for! In addition, I have to say that the driver only takes the packed bag from KFC employees and delivers it, so the fault lies with the employees and not the driver! For the money we could have eaten better somewhere else and got what was ordered. We will never order anything or eat there again and in our personal opinion we cannot recommend it!

Too expensive for the service and food. Payment and ordering not possible. Also no help with trading orders. Nothing eaten.

Everyone who ordered before me received their food incorrectly! The drinks dispenser and the space around it were wet. The tables are also not clean. Passion nil

Sorry but my visit here was a complete disaster!!! Drink dispenser sticky and dirty. You got your finger stuck on the selection pad because it obviously hadn't been cleaned for hours. Half of my order was missing, but I only noticed it in the car. However, since the ordering process was already bumpy, I didn't feel like going back and complaining about it. Guys, it really could be better. I'm definitely not coming back!!!

Yesterday was the turn against KFC for a long time. Unfortunately, my daughter and I didn't get the family bucket. Wasn't the chicken fresh? Cold chain interrupted? Or used old meat? We are both currently suffering massively from vomiting and diarrhea for half of last night!!! It doesn't work at all! Clarification from KfC is urgently needed. A call to the health department is being considered.

I don't go there often but the food was really good. The chicken and burgers were delicious. The service was friendly, unfortunately the prices are now extremely high.

dirty shop, tables dirty, no one cleans,

So, wanted to give the branch another chance. Unfortunately I was disappointed again. The employees are hopelessly overwhelmed. First the order had to be changed twice because the wrong things were entered into the register. There were 2 positions on the screen for processing, it took almost 4 minutes and when I got home I realized that unfortunately there were things in the bag that I didn't order and the actual products were missing.