Kentucky Fried Chicken in Berlin

The food was OK... the staff were OK too... however, if a product is no longer available, it should be removed from the menu or blocked!!... my mother wanted a simple salad that was no longer available, and we were ripped off on top of that... we were told we would get three coleslaws... and we only got two... motivation was also lacking... never again!

Total juice shop here. Fries were not crispy at all, the “pepsi” tasted more like water than pepsi. The iced tea has a layer of oil on top and tastes like soap. Despite ordering sauces, none were included with the order and cost extra. RESPECTLESS!!! lg

Was ok. Chicken wings very tasty but way too expensive.

Professional staff , good location and nice food

The food was delicious, and the staff were very polite and welcoming. Great experience overall!

It’s a really good place the shop are really clean and hygiene I recommend to everyone to go there for best kfc

I like eating there the people are very nice and caring

I was very satisfied with my visit to this KFC branch. The food was absolutely fresh and crispy – exactly how you would want it. The atmosphere in the restaurant was very pleasant, clean and beautifully designed. One of the best KFC experiences I've had so far. Many thanks to the team!❤️

Service was great, attitude was great with costumer.

One of the best kfc i ever visited the satff is really really nice

food and services are great... but please employ more hands. only two persons working. add more staff please.

Two people working and place was filthy. Got food poisoning

Very good service received from rose. Nice and friendly.

THE WORST!!!! I’ve been in thousands of restaurants my whole life and I’ve never seen something like this. I waited for my food almost 1 hour. On my order was a Mais as well and the rude lady on the register (Marabeja) told me you can have Freis instead (which I already ordered) or a salat. And I full kindly told her, its okay don‘t worry just give me a refund for the Mais and I‘ll take the rest of the order. And she said no I‘m not going to give you a refund for the Mais. And she was the whole time making fun of me because she told her Colleague to make a Mais that was gonna take more than 30minutes to make and she was gonna leave me there to wait. I asked her many times after 50 minutes of waiting for a full refund so I can go home and she wouldn‘t give it to me. My food stayed there at the counter almost 1 hour until the Mais was done. On the display showed the order is done but I was still waiting for it the whole time. I‘ve never seen someone as rude as that on a costumer service. She should be as soon as possible fired if you want to keep any costumer coming on this location. The restaurant was discussing Nasty with papers, pepsi, food on the floor. I will never come back and I hope someone takes this complaint seriously if you‘all care about your costumers. I got everything on Video and I got proof for everything I‘ve just said.

The food was fresh and very warm. However, there were far too few tables and totally overwhelmed staff who couldn't keep up at all (in order to pay at the checkout you had to wait a few minutes for the employee to come). You also had to wait a long time for the food even though there wasn't much going on

Mall, Potsdamer Platz - service OK - cleanliness leaves a lot to be desired - waiting time within reason

I generally think the food at KFC is good, if you're talking about fast food. But the service is catastrophic. I've never waited so long for my food at KFC. Afterwards, a loud “hey” would be addressed when the food was ready.

Regular like everything from Germany in food

Small and nice KFC shop. There are only a few seats, but that's okay because the shopping arcade offers some seating where you can eat in peace. There is a deduction for service. The employee obviously didn't feel like working and was also very unfriendly.

Not recommended. 50% bones in fried chicken, old hard breading and full of fat. The shop was probably marked as closed on Google Maps by the boss, even though it was open. After criticism of the fried chicken, something was added.

Slow as hell. I would love to go into the kitchen and do it myself. 2 people work here… they have no peace and quiet mess

Annoyed and unfriendly. I would love to completely replace the staff!!!

The worst branch! My friends and I got food poisoning. We didn't feel well after that. (Nausea)

awful service zero help zero chance for other options for people whose allergic because doesn’t explain ingredients properly and staff zero empathy plus waited for food like 20 min 2 burgers some fries and some chicken just skip better

This place is awful. They said that they have no food because it's already 7.30 pm but they can give me pieces of chicken and some bites instead of 8 normal wings and 8 crispies. But I couldn't even realize that it's equal to 3 small pieces. What a scam??? And also I received 3 small 🍟 instead of 4.

They staff are working very slow

The woman behind the counter should learn words like please and thank you. Then you can treat her like a reasonable person.

Food ok, service unfortunately not. Only order from the machine even though there are staff there and you want to pay in cash. Unfriendly saying on top.

The worst KFC branch I know. The staff was unfriendly, annoyed and didn't understand German. An hour before closing time there was only one burger left. The fries were sold out. The customer in front of me had gotten the last of his fries. When he asked that he could have mayo instead of ketchup, he was annoyed and responded with rolling eyes. Customers after me were left disappointed because the staff barricaded themselves in the kitchen or said that this KFC had already closed, even though it was long before closing time.

Truly the worst KFC branch I have ever ordered from. The staff seems listless and works at a subpar pace. You are served without a hello, ciao or smile and are punished with an arrogant look because you had the nerve to order a burger.

I ordered a burger meal and a chicken basket to take away but didn't get a burger

Unfortunately the service was very unfriendly and the quality of the burgers was poor - I know that much better

They removed a listing of this KFC from Google Maps to get rid of all reviews! It was less than 2 stars before! Do not buy buckets. Chicken from it gives food poisoning. Drinks didn’t have gas and were very warm. Sandwiches are mostly fine but some of them leave chemical after taste

The worst KFC branch I've ever been to, dirty, the workers very rude. Despite very few orders at the time of our visit, slow service. I don't recommend it!

The smallest KFC I've ever seen, but, of course, with the same quality as always! 👍🏻

Small place to kill your hunger while you're at it.

Ganz schlecht!! Terrible! The worst chicken I’ve ever had. The skin is not well cooked, and all the chicken pieces are BLACK from inside!! Don’t go here

Worst KFC I've ever eaten Woman behind the counter was rude and the pepsi had no injection and was warm

Extremely lukewarm coke without a shot, poor service and outrageously disgusting food

One hour before closing time you can only get food that is in stock. I hope that the staff had an early and pleasant evening.

Love the atmosphere of the place that goes really well with the friendly staff.

So if they charge 30 euros for 2 mini burgers, 2 x fries and a few pieces of chicken then it should at least taste good...but it doesn't. The mangy burgers had probably been in the warming hell for 3 hours. At least that's how they looked and tasted. Tasteless, limp fries that I can do much better at home and that don't cost 7 euros. The chicken pieces would have been ok if they hadn't felt like they were coming from would have been the day before. And they wanted 30 euros for that. Simply ridiculous. The first time KFC and guaranteed the last time.

The staff member Jacqueline was rude when I tried to use a coupon. She told me i couldnt use the coupon when i used one in the app. She didnt tell me why, and im left confused and scammed. burger was good though. Please work on your employees KFC ! 😡

First thing about kfc is the service, very good and friendly service, the quality and quantity of the food is nice, taste was also good, as a foreigner I was very happy with everything here.

I was so pleased with the service I received from here ...

Excellent Hospitality and Very tasty food.

Really speedy service, great customer care, place was maintained well too. I'd recommend you visit with no second doubts🙂

My visit to Kentucky Fried Chicken in Berlin was an absolute delight from start to finish. As soon as I walked in, I was greeted by the mouthwatering aroma of their famous fried chicken. The service was friendly and efficient, making me feel right at home. When I took my first bite, I was blown away by the perfect combination of crispy coating and tender meat, bursting with flavor in every bite. The sides were equally delicious, complementing the main dish perfectly. Whether it was the creamy mashed potatoes or the tangy coleslaw, each component of the meal was executed flawlessly. Overall, my experience at KFC in Berlin was nothing short of fantastic, and it's safe to say that I'll be coming back for more.

The best kfc chicken i have had for the past one year. The food tasted so good and the service are top most only that they need more staff. The environment is also chilling and clean

I can only confirm the comments written here are the worst KFC in Berlin

Chicken was good, Good service, and good atmosphere

Amazing atmosphere and super nice service! One of my favorite location to go too!!

Really nice costumer service and the food was really good

The best kfc chicken I have had so far. The food is so good and the services are great and I enjoyed the quality time here with my family.

The service of the workers here are top, so polite and the hot wings chicken were so crunchy and delicious

Had good experience with food! Good place for a quick food after roaming around potsdamer platz !

I enjoy eating in KFC because their chicken is very nice and delicious .Have a good friendly atmosphere

Service was good, Chicken was good and as of the time I went, there was no fries but the lady came to me and said in two minutes my fries will be ready she is making a new fries for me and I felt like King .

KFC restaurant in the new mall is a busy restaurant with professional staff, their employees showed quickness and gave us fresh food. I really appreciate their service and the chicken is tasty as always. I would recommend it to anyone visiting Potsdamer Platz new mall.

The staffs were so polite and great chicken

This is the best kfc meal I have ever had! I have been in other kfc before but this kfc is the best. The food tasted so good and the services are also good

Clean place ! Food is tasty and the staff were nice to me. Always love to visit the KFC.

All the things were great here but one of the best thing is chicken . The chicken taste delicious

I waited 30 minutes for 2 small burgers and the staff needed to be replaced

Extremely long waiting times and the service at the checkout doesn't speak German!

The drinks were catastrophic and didn't taste like anything. Fries were totally mushy, the only thing that tasted good were the wraps.

Absolutely disgusting. Food doesn't taste good. Drinks are warm and non-carbonated. Never again.

Food good but cleanliness subpar. Tables, floors, drinks stations are in front of leftover food from previous guests.

Chill place. Great food. Nice service.

Worst KFC i ever went to. Fries stale and cold. DISGUSTING 🤢... Chicken was OK but wayyy to much fat. Waste of money!!! Staff was nice tho. Rather give them a donation than eating this dumpster food 🤮

Very dirty! Worst KFC experience in a long time! Don't go here

Not nice service. The lady was rude and ignored people and their needs. The order was not complete, when I got home it turned out I didn't have the complete set. Employees avoided speaking to the customer. I don't recommend it

Worst branch ever. Despite ordering and paying, the desired product is not available. Madame behind the counter just shrugs her shoulders and turns away. She doesn't care. - Not a single person behind the counter speaks German or feels responsible for the customers. We will definitely never order anything here again. It's a shame about the money wasted!

I had 3 wings and 1 chicken tender. Whilst eating it I thought: I’m going to regret this later. A couple of hours later I had the worst food poisoning ever. Spend 8 hours in the bathroom. KFC ? Never again. 🤮 (I wished I read the reviews here before I ordered. Teaching moment.)

Although there is nothing going on, very dirty. Tables are not wiped down, waste station is dirty, cola is warm and non-carbonated.

Incredibly long waiting times, too few seats, poor service and absolutely unfriendly. Ordered to go due to lack of space. Afterwards a seat became available. Which is why the employee then said she had to gossip about us in English! NEVER AGAIN!

Even by terrible standards for KFC in Germany, this is a new low. My friend got sick eating there. They are under staffed and one person is doing everything. The quality of service , food and wait times are terrible

Unfortunately the worst food I've had in a KFC store for a long time. Not recommended.

The employee (Jacqueline) does not speak German. I showed her my feedback. She doesn't speak German and didn't give me any product. She forces me to speak to her in English. She wanted to look at my cell phone and checked it. However, she didn't want to give me feedback product for €1. I called, then an employee came and he gave me the product. Even though I paid, Jacqueline didn't want to give me a receipt. She yelled at me and refused to give me the receipt. In Germany there is a receipt requirement. I have the right to my receipt. I ask for an explanation and instruction to your employees. Best regards KFC regular customer

Fries were limp and salty, the cola was not chilled and had little carbonation. The rest was OK

Für einen Snack zwischendurch okay. Sauberes Lokal.

Das Essen war wie immer sehr lecker! Die Bedienung hatte Probleme uns zu verstehen und wir hatten große Probleme sie zu verstehen. Es fehlten Speisen, alles war durcheinander, es dauerte lange, es war dreckig…

Alles schick und preiswert das Kindermenüe nehme ich immer und soviel trinken wie man will besser geht es nicht

Pese a que existen pocas mesas para comensales y el ambiente se siente poco estrecho, la comida se recibe caliente y da la sensación de ser recién preparada. Solopor esto último vale la pena repetir.

Wenn man die Rolltreppe runter kommt, erkennt man KFC nicht sofort, erst auf den zweiten Blick. Logo fehlt zur Orientierung.

The french fries were cold and the chicken wasn't great, good service

Essen ok, leider fast alles leer. Bedienung nett. Tolle Lage . Leider zu wenig Sitzplätze, Selbstbedienungskassen alle defekt. Abfall wurde nicht geleert, lief über.

Lecker, und vergleichsweise klein

Klein und wenige Tische aber sonst gut

Einfach mal für den kleinen Hunger zwischendurch 😉

Wir hatten insgesamt 5 Burger bestellt und jeder hatte kein erwärmtes Brötchen, Bacon war auch nicht richtig angebraten. Die waren alle so als ob man die aus Aldi geholt hatte und gerade aus der Tüte direkt auf die Burger gelegt hätte, Zerbröselt, auseinander gefallen, hat alles wieder runtergezogen.

Netter Laden... Aber auch sehr klein. Für den Milchshake gab es nicht mal ein richtigen Trinkhalm, trotz Nachfrage.

Los encargados eran muy majos, aunque hubiera mucha gente te trataban bien, con calma pero haciendo el trabajo. El Wrap estaba delicioso !!😊

Setzt die Mehrwegangebotspflicht nicht um.

Das Kentucky Fried Chicken (KFC) in den Potsdamer Arkaden bietet ein angenehmes Essenserlebnis für Fast-Food-Liebhaber. Die Umgebung ist sauber und gut gestaltet, mit genügend Sitzplätzen für Gäste. Das Personal war freundlich und effizient, und das Essen wurde schnell zubereitet. Die Auswahl an Speisen ist typisch für KFC, mit verschiedenen Varianten von Hähnchen und Beilagen wie Pommes, Mais und Cole Slaw. Das Hähnchen war lecker und knackig, und die Beilagen waren auch gut zubereitet. Die Preise sind angemessen für das, was man bekommt. Allerdings gab es ein paar kleine Kritikpunkte. Zum Beispiel war das Servicepersonal etwas überfordert, was zu längeren Wartezeiten führte. Außerdem war das Angebot an Getränken begrenzt, mit nur einer begrenzten Auswahl an Softdrinks. Es gab auch im Moment kein Eistee mehr.

Eigentlich sehr lecker aber man kriegt das falsche Essen sehr schade

Alles wie üblich und zu erwarten.

Bedienung spricht nur wenig deutsch, in Berlin. Kiosk Bestellung holprig. Am Ende habe ich an der Kasse bar bezahlt. Burger mittelmäßig... war bei Kentucky in Wiesbaden sehr viel besser.