KEIO Gourmet in Heilbronn

Been here several times. Service depends on what shift you're on. There are nice, friendly staff who always came up and asked if everything was okay and if we needed help, and there was another who showed with all his appearance that it was time for us to leave. The choice of food is large, buffet style, but to say that it is very tasty is not. The food is bland and monotonous, although the choice is not bad. But the desserts in the establishment are delicious. The price is reasonable, we paid about 20 euros per person. Drinks are not included in the price, you need to pay separately

Very tasty food and friendly staff

Very tasty and the service is really nice

Great food there. Has been my regular Chinese for a few years. So far everything is fresh and delicious. We often eat there together as a family. Time also passes quite quickly.

Very tasty, huge selection of hot and cold dishes, desserts and seafood. The store makes a cozy and inviting impression. Everything great.

On Saturday evening it is difficult to find a free table, I recommend booking. We had to wait about 1 hour for a free table. The flow of people is not really huge, stuffy and noisy on weekends

Delicious food, rude boss shouts at his customers, is very loud, embarrasses his customers, but his employees are polite and take care of their customers and a thank you to kim.best employee, service is great, he is polite and helpful, friendly Best regards Ozdemir

Very tasty buffet and large selection of meat and other dishes. We had a completely successful family evening.

I've been going to Keio for years because the selection is simply great, and especially the price-performance ratio is unbeatable compared to other restaurants in Heilbronn. Also highly recommended for lunch. Although the selection is smaller than in the evening, you have starters, main courses and dessert as “all you can eat” at a really good price. Apart from that, very tasty.

Food was top👍. We often eat here as a family. The children have a children's area with toys. The buffet selection is large and delicious. The chocolate fountain is of course also a must. The seating selection is large and diverse. Furthermore, the service is also friendly.

Great location. Food was very tasty. The service was extremely friendly. Recommended🫶🏼

A very large selection of food at all you can eat. The food tastes very tasty and the chocolate fountain at the end really improves your mood. Great👍🏻

We are absolutely thrilled! The all-you-can-eat concept is perfectly implemented. The selection of food is impressive - from freshly made sushi to crispy spring rolls to traditional hot dishes like crispy duck and fried noodles. Everything was of excellent quality and was constantly replenished. I particularly liked the fact that more exotic dishes such as dim sum and teppanyaki are also offered, which are freshly prepared in front of you. The taste was consistently authentic and finely tuned. The service was super friendly and attentive, the atmosphere was pleasant and modern. Price-performance is absolutely right here - you really get a lot on offer. I will definitely be back and can highly recommend this restaurant.

Super delicious food and a huge selection of everything your heart desires. Thank you very much and see you soon 😋😋😋

Everything was great and delicious

Food was very good, atmosphere was great, Good selection of food.

I already went here 4 times and I showed this place to all of my friends and they absolutely love it all!!! The price is amazing for the food and it is so yummy😋😋 I recommend everyone to come here:)

I was there for my birthday when a robot came and sang Happy BIRTHDAY

Very good and cozy there, kind regards to Lin

We have eaten at Keio several times now and really appreciate the consistently high quality and good taste. A lot has happened since the reopening and we can recommend this all you can eat restaurant with a clear conscience. The service is very friendly and quickly removes the dishes used. The selection of different dishes, including vegetarian ones, impresses us every time. We also have a tradition of having salmon roasted on the Mongolian grill every time we visit. We also recommend the range of teas, which are brought in a whole pot complete with rock candy and kept warm with a tea light. In short: highly recommended and always delicious!

I eat at Keio with my husband on a regular basis and so far we have always been completely satisfied. The food is very good and there is a large selection. The staff are always friendly and the plates are cleared very quickly. I have nothing to complain about and can only recommend a visit to Keio.

Well, unfortunately the visit wasn't as good as it used to be. Some of the meat was undercooked and there were prawns on my plate even though I didn't have any. The plates were cleared very late and the menu on the table was sticky and smeared. The toilets weren't clean either - these are all points that spoil the overall impression. But what bothered me the most and is an absolute no-go for me: An employee cursed in his native language after he asked if he would get a tip and we politely declined. Such behavior is unprofessional. Even when we left the place and approached him, he couldn't resist commenting again. I think that doesn't work at all. Every guest should be able to decide for themselves whether to tip or not without being treated that way. After this experience, we will probably avoid the store for a while, even though we used to go there often and preferred it to others. Really a shame!

The food didn't taste that good

Large buffet with a large selection of prepared and raw dishes that you can put together yourself and deliver to the open kitchen. Ambience mediocre, play area for children available. Robots bring the food to the table.

My husband and I enjoy coming here. The lunch buffet has a large selection and, in contrast to other buffets, there is also a selection of Mongolian grills at lunchtime, at a really good price. We haven't been there for a while and the last time we were there we were surprised by the operating robots. These are really interesting to watch. A robot sang for a child's birthday

I've been eating there for many years. The buffet is always well filled and the waiters are very nice. I'd love to come back

Great all you can eat Hong Kong Mongolian style restaurant.

Large selection and really tasty

Good price-performance ratio. Very large selection. Delicious.

I was impressed by the very tasty, freshly prepared dishes that the robot delivers. This is unusual and interesting)) I recommend the crispy duck and Chinese noodles))) 👍

Everything was great, gladly again and again. Delicious

The baked duck was overall too fatty. The fried liver wasn't exactly the high C either. Everything else was ok and the price per person for the buffet was very good. Overall, the quality of all the dishes is recommendable. Would come there again too.

I can only recommend this restaurant for parents with children, super family friendly. As parents, you can eat in a relaxed manner because the children are busy playing in the playground area. The only negative point I give to the fresh buffet is that the meat is frozen. Great price-performance ratio, friendly staff. Very satisfied and we would like to come here again.

The place is very nice and spacious. The selection of dishes is very large and they are very tasty! Especially grill (meat, vegetables and seafood). We will definitely come back and can recommend this restaurant.

If you like Asian cuisine, don't miss it.

Very good buffet but not recommended when there is a lot going on because staff with service robots play catch

Awful. Food old, cold and even the individual tempanyaki dish was poorly prepared. Just terrible. The service was rude and rude. We like to go out to restaurants with the family very often, and that was the worst we've had in a long time.

Versatile, unusual and very good buffet. The hygiene scandal is clearly no longer relevant! I was very skeptical on my first visit since the reopening, but I was convinced and was extremely positively surprised!

Super tasty food, very friendly staff! Everything is always super clean! A huge selection at the buffet! We love coming to you!

We have now celebrated our birthdays in this restaurant twice and have really found the right thing for every guest. Regardless of whether it was vegetarian or vegan, everyone was thrilled. The quality of the buffet is very good and the food is hot and tasty. You can also have something freshly prepared, which is then brought to the table by a robot. That alone is an experience. The sushi and the selection of desserts are also very good. A chocolate fountain with which you can prepare chocolate fruit skewers is also a highlight. I can recommend the restaurant 100%!!!

Very good restaurant. Delicious food, friendly staff.

Great Chinese, the best in Heilbronn, the buffet was plentiful and very tasty, I will eat there regularly from now on since I moved to Heilbronn, keep it up 👍

Once again I was a guest at KEIO Gourmet during a visit to Heilbronn. In a relaxed atmosphere you can help yourself at the buffet or have your own menu freshly prepared. And the price is unbeatable. I always enjoy it and I enjoy coming here with guests and friends.

KEIO Gourmet is a great place to go for anyone who likes Chinese food. There is also a lovely play corner for the little guests. The buffet costs per person: Monday to Friday: For adults and adults €12.90 Kids 3-5 years €4.50 Kids 5-7 years €6.90 Kids 8-10 years €8.90 Saturday: For adults and adults €13.90 Kids 3-5 years €4.50 Kids 5-7 years €7.90 Kids 8-10 years €9.90 On Sundays only by menu (unfortunately there is no buffet here🥺) Anyone who has a birthday 🎂 will receive a voucher. (Upon presentation of proof) (I don't always update prices) !!OPEN ALL YEAR ROUND!!

Great food simply tastes 10/10, very nice interior design, the service staff is just perfect and always pays attention to you. There are also cute robots that can also bring the food

Very good !!always satisfied +++

Reserved a whole month in advance, then got another improvised place and then you were loudly insulted by the seat manager.....

Great ambience, great service and very tasty food.

Very clean place, delicious food and people for children.

Very good all you can eat restaurant highly recommended

Very, very tasty food, highly recommended

Very bad service. No politeness

Everything was perfect The service was excellent and the food was delicious. The price of the buffet food is a bit high. This is not a problem for one person, but for a family of four or five it costs a lot. Please coordinate the price with the Asia Khan restaurant in Weinsberg so that we can always be your guests. Thank you

It was very loud and a lot of screaming that evening. Unfortunately, we were seated right next to the children's corner and when we asked to change places, this was denied. The buffet is varied and has something for every palate. The service is friendly, but overwhelmed and very chaotic that evening.

We were here tonight for the first time, three of us came, took a buffet (~22€ per person) and three drinks (~4-5€ per drink), payment at the end was by card. Instead of 78€, the Chinese girl bills us 149€. We were surprised at first and asked again. The girl waiter began some complex calculations on a piece of paper with a pencil in front of us. She counted it three times and said at the end: well, here it is 149€. We now began to count together. And they said that 149 € is basically for six people, and there are three of us here. It took her a long time to move in. But in the end it still came out to 78€. Of course, a residue remained... - was that intentional or really can’t count? Bottom line: ALWAYS double-check your account here! Otherwise the food is gross, but with clean plates it’s like playing roulette. You might get in (if you're lucky), or you might not. Haha, thank you, but we prefer to have dinner where it’s cleaner (and the calculations are more honest 😉) 😁🤣🤣🤣

The staff's behavior was rude and discriminatory - I didn't feel welcome. Absolutely disappointing and definitely not a recommendation. And if you don't order something to drink straight away, the employees will simply shout at you and throw you out

Finally, have the nice and friendly staff 😁 The food is very tasty 😋

Food quality and options were very good, everything was immediately refilled when empty. Only downside was that the price list was 20.9€ per person for the buffet and they charged us 21.9€ per person instead. What we really liked was that you can fill plate of raw food and a pick a sauce and they will cook it into a meal and deliver it to your table via a service robot.

Always very good, we come regularly and have never been disappointed.

Great place! Very tasty food, great selection! We really enjoyed it and will definitely come back!

Fresh and delicious food 😍 very hospitable and very friendly employees! Superb location 🥳🥰 I recommend!

I went to this restaurant with my children today. We ate three meals there and wanted to take one home with us. In addition to the menu, I also wanted to have a dessert. I asked the boss for something for dessert, but he didn't want to give it to me because I wasn't allowed dessert even though I had paid for the entire menu. I told him I would pay but he still didn't want to. When I asked him why I couldn't buy, he very arrogantly replied that he was the boss. Very rude and rude. Even one of the waiters told me that he always does it like that, it's the last time I'll go there.

We were there at lunchtime, great buffet and really tasty food. Always happy.

Far too full, had to wait despite reservations. A lot went wrong when ordering drinks and we had to wait a long time. The plate from the grill came about 45 minutes later, I was already full and so I let it go back, too bad about the food. The staff rarely comes by. Update November 29, 2024: we ate there again, the staff is rude to the guests because of the alleged lack of space. Was just as rude to me because the children were sitting eating from the buffet and let them go back because it didn't taste good. Conclusion: it's better to eat somewhere else!

Plenty of space, even for a very large company. The food is tasty, varied and there is enough for everyone.

Service was a disaster, literally shouted at us when we wanted to go to a table… the rest is written in detail here. For us this leads to one thing: never again.

There is little scope for kindy. Chef very nice man. Colorful employees

Always nice to eat there. Delicious

Everything was very tasty and I would love to do it again

Food was very tasty, everything was perfect!

Food was very tasty. Employees were very nice!

It's improved, hello, it's gotten better, delicious food. We always enjoy coming there.

Very tasty and quick to use. The most varied buffet in the entire area. Everything very clean and fresh. We are constantly refilling and checking to see if anything is missing. The operating robot is also too cute 🤗

Very tasty, fresh and varied food. Friendly staff. We will come back.

ALWAYS check, ask for the bill! The waiter charged us 20% more...he didn't give any reciept because how he said: he doesn't have time! Probably, he added automatically Tips for himself...😡

The employees are rude and dont know how to talk nicely to the customers.

Ambiance typical for an Asian restaurant. Food good and large selection. Service friendly.

Very good, huge and good selection, I always like to go there. Staff is great, everything fits, I can only recommend it

The service is terrible. I would rather give zero star

Good price 12 euros for the büffe during the week

The food was great! But the robots are totally annoying!!!!!! It was very uncomfortable

If you're hungry and want to eat well, there's a safe place for you

The food was very good and the price-performance ratio was also good

The food from the buffet was simply cold!!

The place is simply wonderful. Yummy ! Delicious!! Wonderful staff to take care of you!! My tip: When paying in cash, always take a receipt with you. This ensures that the owner does not receive excess profit. And he will pay taxes according to the profit.

Once and never again, service underground. The waiter came and asked what we would like to drink, we ordered 2 x mineral water, when he then gave us 2 bottles of 0.75 each, without pointing out to us that they serve different sizes, we politely and friendly asked if he could take a bottle back with him. He then left our table with the words "it was already settled" and only after we called after him did he take a bottle back with him. As is usual with a buffet, you often go to enjoy the starter, main course, etc. and in the meantime the used plates are cleared away. Not in this restaurant and not at our table, the waiter drove past our table with his dish cart and deliberately "overlooked" our plates. And things got even more unprofessional: when I tried to take napkins from a stand, the waiter beat me to it and simply put them away. Accordingly, the tip was €10, which he cheekily threw on the table, with a "bye, goodbye, or have a nice day" was of course no longer to be expected given this unprofessional introduction.

Very bad character by part of the staff 👎👎👎

Large selection of food. Price-performance ratio is great. I can't complain about the quality and taste of the food. The robot gets annoying after a while when it drives around and sings Happy Birthday. Otherwise everything is good.

Canteen feeling, staff overwhelmed, food, well

Very very unfriendly. Wait 20 minutes for drinks. I asked about soy souse mega unfriendly answer. Very bad. I'm not coming back here 👎👎👎👎

The food itself was fine, as always. Unfortunately, the service employee was very stressed, hectic and very unfriendly. We don't want to eat here anymore.

I love it, the best sweet and sour pork!

The food is very good, the staff leaves a lot to be desired.

Die Mitarbeiter waren sehr unfreundlich. Platzvergabe war nach Aussehen und Hautfarbe gerichtet. Wir wurden die ganze Zeit von ein Mitarbeiter angeguckt als ob wir auf sein Nacken essen werden . Sehr schlecht Erfahrungen, ist nicht zu empfehlen !!!!

I haven't been there for a long time but I'm totally in love with the food and what's on offer again, it's just super tasty and very cool. There's a robot that brings the grilled things to your table. It's really cool for kids 💗💕 keep it up. I'll be happy to come back 😁🫶

Extremely racist employees who welcomed everyone but not us. we were yelled at! Really disrespectful, will never go there again.

Unfortunately the guests were a bit too loud. In terms of food, a very good, plentiful selection. Service including robots very good. Gladly again

You have to have been here. Food was very plentiful and tasted very good too.

Location itself is good. Service very unfriendly and not accommodating. There was hair in the food that hadn't been there before, but the complaint was not accepted because eating was still eating. There was no apology either. Probably the last visit there.

It's a huge selection but that The food was cold and the taste was not a disaster. I threw up during the night.