KEIO Gourmet in Heilbronn

All I can say is that I have never had such a bad experience in my life. The treatment by the waiters was very bad and racist. I do not recommend this experience.

We had a very bad experience at this restaurant. The staff was rude, loud and aggressive. A staff member yelled at me in a primitive way when I asked him why he was looking at me so strangely. He demanded that we eat everything or pay extra. Overall, we didn't like the dishes and our children hardly ate anything. Nevertheless, we had to pay 20 euros extra - for the children's menu, which the children didn't eat even though we had already paid the entrance fee, and for the food that we didn't like. We called the police about increasing harassment and aggressive shouting from a member of staff, but unfortunately they took no action. After that, the treatment from the staff became even worse and we were even banned from taking anything from the buffet. Not recommended and I will never come back.

We often come here for dinner together. Occasionally, our adult children and grandchildren join us. There's something for everyone at KEIO, whether from the menu or the extensive buffet.

Not bad in itself, but... Parking isn't signposted for the restaurant. Staff seemed a bit stressed and unfriendly (already at 12 noon). The children's play area was showing its age. The food was okay.

The food was great, large selection of dishes!

Buffet is large and varied. ATTENTION: Nothing can be ordered on the card! Always have a buffet. Otherwise quite fine.

Great buffet! So much food and everything delicious! The prices are good and the staff is friendly. We'll be back!!!

It's delicious and there's something for every palate. Price performance ratio is also ok. There is a lot of choice for the Mongolian grill plate at the evening buffet. We always enjoy going there.

The selection of dishes is very large and varied. The food is very tasty, the service is great. We'll always be happy to come back😊

Great selection of dishes. Friendly service

Very large selection, delicious food and very friendly staff!

The food was very tasty especially considering the selection. Which I find really cute. Here the food prepared on the Mongolian grill is brought to your table by a robot.

There were five of us here and ate the evening buffet. It tasted very good and the selection was huge. It was constantly replenished and everything was freshly prepared. The service was very polite and accommodating.

I was at Keio Gourmet in Heilbronn and was absolutely thrilled! The food was incredibly delicious – fresh, prepared with a lot of love and tasted great. I was particularly impressed by the sushi variations. The service was also excellent: super friendly, attentive and pleasantly reserved. You feel completely comfortable. I will definitely come back and can only recommend the restaurant!

I was at the KEIO Gourmet in Heilbronn and overall I was very satisfied. The selection at the buffet is large, I particularly liked the sushi and the Mongolian grill. The food was fresh and tasted good.

I can wholeheartedly recommend the center.

Price performance OK The chocolate fountain was heated with the Lidl Bunsen burner

I found hair in my food, the plates were dirty, and I saw a woman holding her child by the chocolate fountain. Meanwhile, the child dipped a banana into the chocolate fountain, licked it and then dipped it back in - several times. When I pointed this out to the employees, they just said: “Didn’t see anything, nothing bad.”

So my husband and I have been to keio several times but we have never been so disappointed as yesterday. The toilet broken and dirty. And the food is only greasy and you can no longer taste any flavors or spices. And honestly, instead of investing in a robot that brings food to the tables, you should hire a toilet attendant and clean your toilets, especially the women's toilets and the men's toilets. Very very dissatisfied and if nothing happens in the near future, this will be the last time we've been there

Great food Staff very friendly Everything was very clean and, especially with the small playground for kids, very child-friendly

I cannot recommend this restaurant. I had a very bad experience—it was simply awful! The staff is extremely disrespectful, shouting and treating guests as if they were worthless. A truly unpleasant experience. I will definitely not be back!

Robot leaves with food hundreds of times Food is cold It just doesn't taste good Unfriendly staff

We were there with 11 people on Sunday for my mom's birthday. The buffet looked great, the sushi was delicious and so were the other appetizers. The selection for grilling is varied and the prepared dishes came to the table quickly and hot. The finished dishes are also tasty and appetizing. The only criticism we have is that it is relatively cool in the room and therefore almost all of the finished dishes were cold. The service for us was friendly and attentive. We'd love to come back

We often go to keio Gourmet for dinner. We always like it very much. Staff is always always friendly.

We are very satisfied and happy to go. It has become our favorite Chinese restaurant. Lots of choice, the Mongolian buffet is great. It's worth going.

Very tasty buffet and large selection of meat and other dishes. Great 😍

Always very good food. Always worth a visit when it comes to a good Asian buffet. Always happy to go there.

We've been there twice now, and on our last visit on Sunday, four out of nine people had digestive problems. I've had diarrhea for three days now. It's definitely not from the wrong food, but rather from bacteria or something similar in the food. This was definitely my last visit there...

Very good food! Always fresh! But, Unfortunately, the staff isn't exactly the friendliest. We wanted to order a large bottle of water for two people, but we were told that wasn't enough and everyone would have to order their own. So I said we could each have a small bottle of water, but the person then said that wasn't enough and we would have to order more. 🤷‍♂️🤷‍♂️🤷‍♂️🤦🏻‍♂️ The person even started raising their voice at me! You can't do that to guests! What if I don't want anything to drink? Would they kick me out?

Large buffet and enough to eat. The Price is good

This place service too many varieties that I can’t eat!! It’s cheaper even when I compare to restaurants that I go in India !!

Delicious buffet. I would recommend a nice playground for children.

Very good food and top service. Funny employees.

I think the boss is very kind. It was very busy that day on a weekend. The boss's daughter also came to help. She is a very well-behaved, quiet and cute child. The fried rice noodles and beef are very delicious. I think the price is very reasonable, not too expensive, and there are many choices, which are delicious.

The star is too much to give this store the service is impossibly rude!!!!

Very friendly staff! We can only recommend that we went there with the company

I visited this restaurant for the first time on the recommendation of my fellow students.** But the service disappointed us. As soon as we arrived, the waiter immediately demanded that we order drinks, even though we hadn't even had time to sit down at the table. We were there at lunchtime and there was a buffet. Some dishes were extremely greasy and were literally swimming in oil. However, there were also some delicious dishes. I particularly liked that you could choose something and have it freshly prepared. There is a selection of desserts but I have the impression they are from the supermarket. However, the fruit selection was good. Another plus point is the acceptable price for the lunch buffet – €12.90. In the end, however, the visit became very unpleasant: the waiter openly showed his dissatisfaction when paying, didn't answer any of our questions and pointedly ignored us. Afterwards he even walked away laughing mockingly. For this reason, I have no interest in visiting this place again - let alone inviting my mother here for her birthday.

An absolute disappointment, never again! Last week we went to Keio Restaurant with a large group of over 20 people and had reserved in advance. We were looking forward to a relaxing evening with good food, but instead it turned into one of the worst restaurant experiences I've ever had. It started as soon as we arrived: after we sat down, two of our friends had to come a little later due to a traffic jam. Instead of responding with understanding, a waiter simply shouted at us, took a chair away and put it back down with an aggressive attitude. Such behavior is absolutely unprofessional! He could have just politely asked us when our friends were coming instead of being so disrespectful. Then the next disaster came: The waiter took our drink orders, but of the many drinks we ordered, only five arrived. A friend of ours wanted to help distribute the drinks as the table was very large and it would have been easier for the waiter. But instead of accepting help, he shouted at him loudly: “THAT’S NOT YOURS!!!!” - in a tone that you really don't have to put up with as a guest. No gratitude, no politeness, just disrespect. After that he just walked away without saying a word. And if that wasn't bad enough, the rest of the drinks didn't arrive until over an hour later! When asked, they simply said: “The system is wrong, orders cannot be accepted.” An apology? None. Instead, the waiter continued to talk to us unfriendly and made us feel that we were obviously not welcome as guests. The food was also anything but convincing. For a price of over €27 per person, I would have expected that the service would at least be halfway there. Instead we were treated badly, kept waiting for a long time and faced with disastrous organization. This Keio Restaurant may look like a good all-you-can-eat joint, but the service is an absolute disaster. Unfriendly waiters, long waiting times and disrespectful treatment of guests, that was definitely the first and last time I was there.

We had dinner there last week with over 20 friends. The friends came one by one, 15 to 30 minutes apart. A waiter came to us and kept asking in a very unfriendly voice (more like shouting at us): “How many people? How many people?” We answered him but he still continued to shout at us. He then just walked away and later came back to us, yelled at us again and it continued like that until we were finished. He was totally rude and unfriendly! We're definitely not coming back

We have been here several times, the last time was about 2 years ago. Unfortunately, in our opinion, the restaurant has not developed positively. We had made a reservation for three people, but because there was such a rush we had to wait 20 minutes until we were at our table. After another 10 minutes, our service staff greeted us rather rudely with “have you registered at the front?” The food was ok, the price-performance ratio is acceptable. Some of the finished dishes were lukewarm, but ok. What doesn't work at all: the service! We sometimes had to wait over an hour for the plates we had put together ourselves. Given that the stay is limited to 2 hours, this is very tight. We were asked countless times by an employee whether we wanted to pay, even though we were told every time that two plates were still missing. When these arrived after more than an hour, they had been prepared incorrectly or had been mixed with other ingredients. We certainly understand that mistakes can happen when there is a high rush. When we asked kindly whether the restaurant could accommodate us so that we didn't have to pay for the drinks (3x juice spritzers), after a few minutes of discussion our service staff loudly complained that she didn't have time for that, and the boss who was called in was more than stressed and shouted at us. We used to work as service staff ourselves, and this kind of behavior towards a guest is simply not acceptable. Unfortunately, the restaurant has degenerated into a loud, chaotic mass processing hall, and there is no trace of the friendliness it once had. The employees are clearly overwhelmed and take their mood out on the guests. This was definitely the last visit for us and we cannot recommend the restaurant.

Nice family restaurant, food tastes delicious, selection is very large, so that everyone can find what they are looking for, visit the restaurant often

There are really many options. The employees are very nice and helpful. Food was great and really tasty 😋. Definitely go there 👍👍💖💖😀😀😀🩷😋😋😋

Food tasted very good. Service very friendly :)

Great Chinese restaurant with a cozy atmosphere and friendly service. The dishes are fresh, tasty and authentic - the crispy duck is particularly recommended. Great value for money! Clear recommendation for lovers of Chinese cuisine.

Were there today and we were told that one drink per person was now mandatory. The waiter (who kept turning up his nose) didn't take an order (then asked for 3x0.25 water). But I couldn't explain it in German either. He probably wanted to sell us whole bottles ("Woman big, bottle?"). Tried everything, wouldn't take an order and didn't say why. Then left the restaurant. Obliging drinks is a bold move, but if the waiter can't even articulate his problem with 3x small water, unfortunately you can't order anything. Big warning about this "restaurant".

Very great and delicious food, staff very friendly. Drinks always nice and cold and tasty. Highly recommended. 10/10!!!

Very nice shop. The food is very good, the drinking too! Buffet can only be recommended!

We were here so many times and celebrated birthdays. I specially reserved the room for 14 people. We arrived and the reservation was not recorded. Now accommodate 14 people. I prevailed and insisted on a table until we got it after a 40 minute delay. The waiter then told us to sit at the round table at the back. All the tables were occupied. I went back to him and asked him if he could please show us the table. Since we were unsettled, I was angry. When I went to look for the table and he didn't want to help me despite asking, he called after me not to roll my eyes. In front of all the customers. Very unprofessional. Never seen such unfriendly staff. Not willing to help with that. Never again

Homemade food arrived very cold because the robot was probably on strike again. You could see that a lot that evening. Food was then warmed up in the microwave because there was so much going on that it would probably have taken another three quarters of an hour. After I hadn't completely finished the meal, of course, a very angry waiter came and reluctantly took the plate away. The service is generally underwhelming. Unfortunately, the waiters are not really helpful, inattentive and somehow in a bad mood. You somehow feel like you are on a bad all-inclusive holiday in a 3 star hotel. In my opinion, price/performance is not right here. We won't come back again.

Was today on February 28, 2025 and can recommend it with a clear conscience. There were 10 of us! Staff, food, everything was great. I would like to thank everyone who served us again

Always happy to come back, a large buffet with a large selection, there is really something for everyone.

The selection is really much better than any comparable restaurant. You can find a lot and the food is very delicious. I recommend the restaurant because we often eat here ourselves and enjoy it every time.

Great selection of meat and tea

The all-you-can-eat concept is perfectly implemented. The selection of food is impressive - from freshly made sushi to crispy spring rolls to traditional hot dishes like crispy duck and fried noodles. Everything was of excellent quality and was constantly replenished. The service was super friendly and attentive, the atmosphere was pleasant and modern. Price-performance is absolutely right here - you really get a lot on offer.

Food was very tasty and freshly prepared. Very well maintained.

Very crowded, noisy, smoking room is adjacent to the dining area so you have the smoke around you while you eat. Mass instead of class, quality leaves a lot to be desired here.

Super tasty food with a lot of choice, nice staff, I can only recommend it. Keep it up 👍

I only give one point for the food. A waiter is totally rude and shouts at the guests there. He is loud and disrespectful to the guests. I was there with a friend and she couldn't finish some of the food. Then the waiter came and shouted at her that it wouldn't work. That she has to pay again even though she had already paid for all you can eat! The waiter then called the boss and he was just as disrespectful! Anyone who is behind such employees should really think about whether they really want this work and whether they want to receive customers! Of course my girlfriend then left and the chase started. They didn't want to let her go because she didn't want to pay an additional €15 for the unfinished food. Even the people sitting next to me (other guests) were totally shocked and of course heard everything. Even they said you don't have to pay for it, so I'd rather finish everything diligently or they'll do the same to you. Overall, very disrespectful behavior. Of course, my friend then informed the police and asked where she could file a report and where she could report what they were doing with the guests. I definitely don't recommend it, I've never experienced anything so unpleasant!

I recommend it, fruit is really tasty, but the meat etc could be better

Great buffet, funny robot and nice atmosphere

Good food, rich buffet and cool robot

Very large buffet selection. Great sushi bar. Mongolian cuisine. So all in all great. I've been there many times and always enjoyed it.

Staff working sher friendly. Greetings.

Great all you can eat Hong Kong Mongolian style restaurant.

With food everything was fine but the noise from children on Saturday was unbelievable

Large assortment of food, cool robot waiter, but the service let us down

Very bad experience due to the unfriendly service. For me that was the last time I would eat there.

A great restaurant, absolutely top. We were there on February 13th. with 7 people for a birthday dinner there. The staff is very friendly and above all attentive. There was a huge selection at the buffet. Everything was tasty. The well-being of small children is also taken care of, there is a great play area. We give this restaurant 5 stars. We would like to thank you and would be happy to come back.

Doesn't taste fresh at all, everything is soggy. Unpleasant air and smoking room directly in the restaurant, constantly opening the door causes the smell to enter the premises.

We often eat at Keio Gourmet. The food is always delicious, especially the sushi. We always like to come

Been here several times. Service depends on what shift you're on. There are nice, friendly staff who always came up and asked if everything was okay and if we needed help, and there was another who showed with all his appearance that it was time for us to leave. The choice of food is large, buffet style, but to say that it is very tasty is not. The food is bland and monotonous, although the choice is not bad. But the desserts in the establishment are delicious. The price is reasonable, we paid about 20 euros per person. Drinks are not included in the price, you need to pay separately

Very tasty food and friendly staff

Very tasty and the service is really nice

Great food there. Has been my regular Chinese for a few years. So far everything is fresh and delicious. We often eat there together as a family. Time also passes quite quickly.

Very tasty, huge selection of hot and cold dishes, desserts and seafood. The store makes a cozy and inviting impression. Everything great.

On Saturday evening it is difficult to find a free table, I recommend booking. We had to wait about 1 hour for a free table. The flow of people is not really huge, stuffy and noisy on weekends

Delicious food, rude boss shouts at his customers, is very loud, embarrasses his customers, but his employees are polite and take care of their customers and a thank you to kim.best employee, service is great, he is polite and helpful, friendly Best regards Ozdemir

I've been going to Keio for years because the selection is simply great, and especially the price-performance ratio is unbeatable compared to other restaurants in Heilbronn. Also highly recommended for lunch. Although the selection is smaller than in the evening, you have starters, main courses and dessert as “all you can eat” at a really good price. Apart from that, very tasty.

Food was top👍. We often eat here as a family. The children have a children's area with toys. The buffet selection is large and delicious. The chocolate fountain is of course also a must. The seating selection is large and diverse. Furthermore, the service is also friendly.

Very tasty buffet and large selection of meat and other dishes. We had a completely successful family evening.

Great location. Food was very tasty. The service was extremely friendly. Recommended🫶🏼

A very large selection of food at all you can eat. The food tastes very tasty and the chocolate fountain at the end really improves your mood. Great👍🏻

We are absolutely thrilled! The all-you-can-eat concept is perfectly implemented. The selection of food is impressive - from freshly made sushi to crispy spring rolls to traditional hot dishes like crispy duck and fried noodles. Everything was of excellent quality and was constantly replenished. I particularly liked the fact that more exotic dishes such as dim sum and teppanyaki are also offered, which are freshly prepared in front of you. The taste was consistently authentic and finely tuned. The service was super friendly and attentive, the atmosphere was pleasant and modern. Price-performance is absolutely right here - you really get a lot on offer. I will definitely be back and can highly recommend this restaurant.

Super delicious food and a huge selection of everything your heart desires. Thank you very much and see you soon 😋😋😋

Everything was great and delicious

Food was very good, atmosphere was great, Good selection of food.

Very good and cozy there, kind regards to Lin

I was there for my birthday when a robot came and sang Happy BIRTHDAY

I already went here 4 times and I showed this place to all of my friends and they absolutely love it all!!! The price is amazing for the food and it is so yummy😋😋 I recommend everyone to come here:)

We have eaten at Keio several times now and really appreciate the consistently high quality and good taste. A lot has happened since the reopening and we can recommend this all you can eat restaurant with a clear conscience. The service is very friendly and quickly removes the dishes used. The selection of different dishes, including vegetarian ones, impresses us every time. We also have a tradition of having salmon roasted on the Mongolian grill every time we visit. We also recommend the range of teas, which are brought in a whole pot complete with rock candy and kept warm with a tea light. In short: highly recommended and always delicious!

Well, unfortunately the visit wasn't as good as it used to be. Some of the meat was undercooked and there were prawns on my plate even though I didn't have any. The plates were cleared very late and the menu on the table was sticky and smeared. The toilets weren't clean either - these are all points that spoil the overall impression. But what bothered me the most and is an absolute no-go for me: An employee cursed in his native language after he asked if he would get a tip and we politely declined. Such behavior is unprofessional. Even when we left the place and approached him, he couldn't resist commenting again. I think that doesn't work at all. Every guest should be able to decide for themselves whether to tip or not without being treated that way. After this experience, we will probably avoid the store for a while, even though we used to go there often and preferred it to others. Really a shame!

The food didn't taste that good

I eat at Keio with my husband on a regular basis and so far we have always been completely satisfied. The food is very good and there is a large selection. The staff are always friendly and the plates are cleared very quickly. I have nothing to complain about and can only recommend a visit to Keio.

Large buffet with a large selection of prepared and raw dishes that you can put together yourself and deliver to the open kitchen. Ambience mediocre, play area for children available. Robots bring the food to the table.

My husband and I enjoy coming here. The lunch buffet has a large selection and, in contrast to other buffets, there is also a selection of Mongolian grills at lunchtime, at a really good price. We haven't been there for a while and the last time we were there we were surprised by the operating robots. These are really interesting to watch. A robot sang for a child's birthday

I've been eating there for many years. The buffet is always well filled and the waiters are very nice. I'd love to come back

Large selection and really tasty

Everything was great, gladly again and again. Delicious

Good price-performance ratio. Very large selection. Delicious.

I was impressed by the very tasty, freshly prepared dishes that the robot delivers. This is unusual and interesting)) I recommend the crispy duck and Chinese noodles))) 👍