IKEA Restaurant Ludwigsburg in Ludwigsburg

Customer service is a disaster. Returning an item worth €20 took over an hour, which was completely unreasonable and unfriendly to customers.

A disaster. I'll never buy anything from IKEA again. Pay is definitely required when dealing with complaints. Customer service staff are very, very slow. 1 star – Poor service, wasted time – never again at IKEA Ludwigsburg. On September 5, 2025, I purchased a complete bed at the aforementioned store for €769. The bed was transported home and was to be assembled the next morning. During assembly, however, it turned out that a supporting bedside beam had been incorrectly prefabricated, making proper assembly of the entire bed impossible. This is clearly a material defect within the meaning of Section 434 of the German Civil Code (BGB). I immediately visited the store that same day to find a quick solution, as the bed was urgently needed for guests. However, despite having a waiting number, I had to wait for over an hour without my complaint being recorded. Several employees were on private business, and only three of the six counters were staffed. Finally, I was treated extremely rudely by an employee named Katrin at counter number 4. The following points are particularly problematic: - I was offered neither an immediate replacement of the defective part nor a quick complete replacement of the bed. - Instead, I was told that a possible solution could be communicated in two weeks at the earliest. - When I suggested making the adjustments myself, I was threatened that doing so would void all warranty claims – even for untouched original parts. - A price reduction or any other accommodating solution was also categorically rejected. - Initially, only the return of the bed frame without any other parts within three days was offered, and only if I transported it back myself. After tough negotiations, Katrin's supervisor, Mr. Özkül, very rudely agreed to take back the entire bed with a refund within three days, which was completely unsuitable for my current situation. This treatment not only constitutes inadequate performance of the contract but also violates fundamental consumer rights. According to Section 439 of the German Civil Code (BGB), I am entitled to subsequent performance (replacement delivery or repair) within a reasonable period of time. Given the urgency, an immediate or at least short-term replacement delivery would have been appropriate. Furthermore, I consider the threat of complete loss of any warranty for self-adjustment to be an impermissible restriction of my statutory rights.

Item was delivered to me and that was quite fast

I don't have much to say about that. I was happy that they finally had a hot dog with pork (and beef) again.

Everything you need for breakfast. Breakfast is also good.

Please finally open more blue checkouts. I'd like to be served by friendly employees at least at the checkout. I also prefer paying in cash! Customers are happier then, and they'll happily invest the saved waiting time in a meal after the checkout. That didn't happen for me today.

I would love to have some chicken hot dogs. They've always been part of the shopping experience. I think it's nice that vegans and vegetarians are catered for, but please don't forget that a large portion of society doesn't eat pork either.

After almost 8 years, I extensively renovated the nursery. In doing so, I: - needed replacement parts for products that were no longer in the range => they were delivered without any hassle and free of charge - had to return products for which I had obviously packed the wrong boxes => apart from the employees' concerns that what I had assembled from two different boxes might not work, I was refunded without any hassle. - overestimated the size of my car and had to leave parts of my purchase with customer service for a second trip. The customer service deserves the highest praise - thank you very much

This IKEA really already has everything you'd expect from an IKEA. A large store, lots of people, and tons of decorative items. Personally, I'd like to see this market switch to more sustainable materials and fairer prices, so that fair wages can be paid in manufacturing, but that would probably appeal to IKEA's clientele, who primarily want to shop affordably.

Ikea itself is okay. Unfortunately, the staff is unfriendly: customers are lectured and patronized (including no child-friendly treatment of small guests), and in the warehouse, we were almost run over by an "ant." No apology, no consideration for the customer. In general, the staff seems unmotivated and stressed. The restaurant has discontinued fries. There's only mashed potatoes. No choice. Is this part of the climate protection initiative (see https://www.hogapage.de/nachrichten/wirtschaft/gastronomie/wirbel-um-twitter-post-zu-pommes-frites-im-ikea-restaurant/#:~:text=Einzelentscheidung%20des%20Standortes,Bremerhaven%20keine%20Pommes%20frites%20an.)? Add to that relatively long wait times and a lack of products during peak meal times (12 p.m.). Unfortunately, the IKEA experience has lost so much of its appeal for me that I will no longer shop here.

The large IKEA store has been in the area for many years, but unfortunately, there are only a few other branches in the area. The product range truly offers everything you need for a beautiful home. It's often quite busy on Saturdays, but the employees are always friendly and helpful. The Malm furniture, in particular, seems sturdy and high-quality after assembly. One area for improvement would be the checkout situation: On busy Saturdays, there are often only two regular checkouts open. Especially in a furniture store, you shouldn't rely exclusively on self-checkouts – more open checkouts would be very welcome. Nevertheless, I always enjoy coming back!

I ordered crockery for pickup using Clic and Collect. Unfortunately, I received everything without outer packaging. It was quite an art to get the plaster off the Ikea pickup line without breaking it. When I asked, they could only give me two small boxes. They didn't have any more. That really annoyed me. How is the customer supposed to get it home without damage? At breakfast in the restaurant, the plates were completely discolored and worn out... Tell me, Ikea: can't you find affordable, decent plates in your own store? The plates are simply completely worn out.

Ikea standard, enough parking spaces and they are easily accessible.

A mixed visit to IKEA: Service in the "store" was excellent. We searched for a chair together at the information desk, organized and loaded the cart...then we went to the checkouts. No "normal" checkouts open, just two self-scan areas. Not a problem if the staff were having a good day. I was spoken to rudely several times and would have preferred to leave my shopping behind. TERRIBLE SERVICE at the expense of the customer at the checkouts. ADDITIONAL 08/2025: Again: Only four checkouts open, annoying queues at the self-checkouts, flippant comments, no app? Didn't scan in advance? ...always been like this with us! Why does this self-checkout system work in all stores, except IKEA?

Here too, it's good so far - parking is much better in the underground car park than up in front of the door - there is usually a lot of space

Unfortunately, the quality was very poor. The Ikea employees simply threw everything on the floor. All the boxes were damaged.

First, scan your shopping directly with the Ikea app

IKEA Ludwigsburg impresses with its wide selection, inspiring showrooms, friendly employees, and a good restaurant with fair value. However, it can get very crowded during peak times, so a visit during the week is especially worthwhile.

We were specifically looking for bar stools that we had seen online. However, the chairs are no longer available for sale in person. Otherwise, it's just a huge furniture store with lots of people and lots of knick-knacks (candles, glasses, etc.). Unfortunately, the system doesn't offer anything for us.

I've been waiting for my kitchen countertop for seven weeks, which was supposed to be delivered long ago, since August 6th, and the delivery just disappeared. I can't do the dishes, I can't cook, nothing at all. I have a child, and it's impossible. I've called three times and been there once, but they keep telling me to wait. I've run out of patience.

When it comes to complaints, patience is definitely required. Customer service staff are very slow. We had to wait an hour and 30 minutes for a €4 item. It probably would have been better to buy a new one.

After receiving no response from IKEA, here's the story: This is the story of Markus S., self-appointed detective at IKEA. The scene takes place on Saturday, August 16, 2025, at 5:00 PM at IKEA Ludwigsburg. Markus S. enters the scene, in this case, the self-service checkout. He's a small man, rather inconspicuous, not exactly friendly but not unfriendly either, and he looks a touch arrogant. Markus S., but he seems very self-confident. At the aforementioned checkout, my son and his girlfriend want to scan their purchases, hoping to finish faster. So they scan their two carts full of different items (60 in total), which means 60 scans! All this under the watchful eye of Markus S., who stands with his legs wide apart. After all 60 items have been scanned and paid for, Markus S. makes his grand entrance! He now had to randomly scan a few items to verify the accuracy of the previously laborious scanning (approx. 15 minutes!). No sooner said than done. But since Markus S. hadn't found anything "suspicious" and probably had to show results, he decided at short notice to scan all 60 items. So another 15 minutes passed, and Markus S. finally had a success. His previously arrogant approach and the discovery of irregularities brought a small, satisfied smile to his still unprepossessing face! He actually found 3 items that weren't scanned...or so he thought! He then smugly told my wife: If something is "forgotten" with every customer, then something adds up at the end of the day! I watched my son and his girlfriend scan and knew for sure that nothing was "forgotten." So, after the little agent celebrated his triumph and recalculated the "missing" items, we checked the receipt again. Minutes didn't matter anymore. We quickly noticed that Markus.S., in his zeal, had "scanned" three towels. When we asked him about it, agent Markus S. acknowledged this with a tight lip and canceled the three towels. If you think he apologized profusely, you're wrong. It was just a barely audible "sorry." What's the moral of the story? Dear IKEA, perhaps before hiring a Markus.S., you should check whether he's capable of the tasks assigned to him? Were we even customers the way Markus S. treated us? And you, Markus.S., a little more humility, customer friendliness, and enthusiasm in the right place ;-) We won't be setting foot in an IKEA store again! Our free time is too precious for that! Chrissy Keller, Marcel Schmidt, Stuttgart

Simply expensive, poor service, especially at the cash registers...it used to be good. Even the breakfast

Only one or two checkouts are open at any one time – very inconvenient! The line stretches from the checkouts to the warehouse and beyond. 2 stars – that's a bit of an advance. If the lines improve, I'll gladly give more stars.

Very huge selection of fruntiture

We did a special Shop&Go, but then discovered that no checkout was open. We had to wait forever at the self-scanning checkouts. We also had a coupon from our last purchase. However, it couldn't be redeemed with the points. (There was nothing about this on the coupon.) The notification about this only came after the checkout process, and since you can only redeem the points voucher once, we lost €30. The employee said there was nothing we could do about it. We bought boxes, but the lids were sold out. The system then reported this, and so our entire purchase was checked again by an employee. So it dragged on like chewing gum, and there was no Shop&Go... The Pax series has supposedly been optimized. During assembly, we discovered that it's slightly easier to assemble because no tools are required. Well, at least for the body; I still need a cordless screwdriver for the doors. And what's definitely a negative is the stability. You can actually only place the wardrobe against a wall now. And even then, the cabinet is in danger of tipping forward.

Competent and prompt advice on kitchen design. Thank you.

Only one cash register is open. I've been standing at the checkout for 40 minutes!

Restaurant: Finally go back to the food we used to eat. Pork, duck, venison goulash, fries, etc. Today we ordered salmon with mashed potatoes and beans at the counter, but instead of the dill sauce, which none of us likes, we ordered cream or tomato sauce. The main thing was not the dill sauce, which none of us likes, and I'm even allergic to dill. The young employee behind the counter then said he wasn't allowed to substitute the sauce. Are you still doing this???? That's so terrible for allergy sufferers, so we ordered it without the sauce. Do human lives matter anymore, do allergy sufferers not care? The main thing is that someone says it can't be done and enforces it without scruple. That's not normal anymore.

Terrible service! We were here to buy a desk and an office chair. Supposedly everything was in stock. They came with two trucks to make sure everything fit. In the warehouse, it turned out that the tabletop was theoretically there, but it was higher up on the shelf, and they couldn't lift the pallet down. The tabletop is being delivered now, but it will take a week, and the Back2School discount doesn't apply here either. The cashier referred me to customer service. After waiting an hour, I finally got through, and they referred me back to the cashier. And later, they said the tabletop was ordered from the department store... Nobody cares that it was supposed to be there. Conclusion: Nobody is to blame, and the customer just has to pay more and wait longer. I'll be staying well away from this place from now on! This has nothing to do with customer service and shows that no one here cares about the customer's needs.

Very many people, otherwise everything was household also very tasty food in the canteen

The food in the restaurant changes constantly. Why aren't there fries anymore?????? They haven't been for months. Not everyone eats the meatballs!!! The vegetarian version is definitely not an option. Do hot dogs only come with mixed meat??? In the past, you could lure the kids into Ikea with ice cream and fries, and I could shop in peace. Now there are no more fries, and the kids don't want to come anymore, meaning I can't come as often as I'd like as a single mom. I don't want to hear the comment "fries aren't healthy," blah blah, meat isn't healthy either, and certainly not all that sweet stuff. Kids just don't eat everything. It's a shame. I even mentioned it to a restaurant in Ludwigsburg, and nobody cared. It's a shame!

Like all IKEA stores, it only opens at 10:00 a.m. By then, the morning is almost over. Otherwise, the usual selection of goods. Very accommodating with returns. Freetrailer trailers (up to 4 hours for an €11 fee) are also available for non-Ikea customers.

You should stay away from this furniture store and IKEA's customer service as much as possible. You can read about my experience in the following review. I hope I've spared you the hassle of having to go through it yourself. My case involved a warranty claim covered by the IKEA warranty. I contacted customer service by phone, where the (un)friendly employee explained to me that it was none of their business because I had purchased the item in-store. They were only responsible for items purchased online. (Laughs) So I went to the store to complain about the item. The completely overworked and unfriendly employees asked me if I had the assembled bed with me. I denied it. I was then referred back to the telephone hotline, which was only responsible for items purchased online. I purchased the item in-store. ;) From here, the true odyssey began. After a 45-minute wait, one of the hotline employees finally answered. I arranged a replacement appointment over the phone. It was possible after all. ;) When I got there, the "nice" men, much to my chagrin and very late, revealed that the item had already been assembled. I explained that I had arranged for the replacement bed to be assembled and the faulty bed to be disassembled over the phone. The men from the shipping company called IKEA again, but because they didn't speak German well, they asked me to explain the problem. Much to their delight, they let me do the men's work. Because I was relying on the promised services, I refused. Especially since, in such a rush, disassembling the bed myself would have been impossible. Now I'm still waiting and struggling through the hotline. I can already sing along to the hold music. ;) Best regards Please share your experiences here, too.

I ordered express delivery and paid extra for express delivery, only to receive the goods in two days. A week has already passed, and the goods still haven't been delivered. I called every day to get information, and every day I was promised that delivery would be made that day. The last call was absolutely terrible. I get a lot of rude comments when I complain.

There was a queue at the checkout. Because only one checkout was open, and the rest were express checkouts where you only pay with debit cards.

Unfortunately, the unnecessarily long wait times for service when outside parties have to be involved are unacceptable. The service staff were very friendly. Thank you for that!

Actually, every visit on a Saturday afternoon is a sadistic self-experiment. Click & Collect is a great idea in principle. Unfortunately, IKEA can only manage it theoretically. Ordering works, supposedly everything is in stock. Booking a time slot works. According to the internet, all parts are available. No sign of life for four days. Because one handle was no longer available, the entire €2,000 order was not processed, and only after extensive research were we summoned to Ludwigsburg to pick up everything except the handles. Unfortunately, a base was also missing, and we had to wait two hours!!!!!!! Despite Click & Collect. Now the handle is being delivered by a freight company because it's 180 cm long, and the base is being delivered by DHL. Free of charge 😂 The company has truly lost control.

Delivery delayed by 6 hours! Our sofa was supposed to be delivered between 11 a.m. and 2 p.m. The truck arrived sometime around 8 p.m., without any notification that the delivery was delayed. I took a day off work especially for this... Very weak!

It has very nice furniture and a good selection of everything you need for the home. But it's always quite crowded and a bit hectic. The only downside is that there's only one cash register if you want to pay in cash. We waited in line for a long time.

While Ikea has a good selection and is clean, I find it outrageous that they only accept card payments in the bistro. I definitely consider this patronizing! Even if you want to pay for your items, there's only one checkout for cash customers, and the line is very long. I feel like this is being patronized. Please correct this!

Lights on, but no one is home. Return waiting times are shameless.

Even though you don't really need much, you'll always find plenty of little things. So, make sure you have time to browse.

Scanning with my phone isn't possible! There are other ways to get rid of jobs: rationalization...

Our favorite Ikea for years. My bestie and I now have two puppies, a Chihuahua and a Havanese. Are they allowed in the shopping cart or dog stroller? As long as they're well-behaved, that goes without saying. Unfortunately, it would be a problem for us if they weren't.

Don't buy a kitchen from IKEA!!!!! They promise everything, but everything has gone wrong since then. I'll keep it short: the installation date was in February, now it's August, and things I complained about simply aren't being repaired. No one's been in touch. Absolutely outrageous. I'll never buy anything from IKEA again. And I will advise everyone against them in the future.

Poorly ventilated. One Ikea is like another

We love coming here, even just for breakfast.

Nice IKEA. Bigger than the one in Sindelfingen.

My favorite Ikea. Sadly they dont have Graddat bread anymore. Maybe its possible to get it in stock again? I would buy it regularly.

1 star – Poor service, wasted time – IKEA Ludwigsburg urgently needs to improve its customer focus To the management of IKEA Ludwigsburg, Today I was impressively shown how, as a customer, you can waste an hour of your time – for four simple screws for a bed that's currently in stock. What happened? I reported it via the spare parts terminal as scheduled, hoping to solve the problem on the spot. After waiting for over an hour at the customer service counter – an area that already seems completely overloaded – I was told: "No, we don't have the screws here, you have to order them online using this QR code." As a "positive" suggestion, I was then told that shipping was free – it was almost sold as if it were a gift. Honestly: If you can't help the customer, fobbling them off with "free shipping" is not only unprofessional, but also disrespectful. Why wasn't I told from the beginning that the screws were out of stock? Why are we sent through a system that prevents precisely this flow of information? Why do people have to wait for over an hour, only to be sent home with a QR code and a shrug? Customer service looks different. What I experienced was a poor system that wasted time and created frustration. No thought, no real solution – and a "sorry" didn't bring back the lost hour. I appeal to management: Please take a look at what's going on at the counter. Redesign this area, allocate more staff, or develop a transparent system that doesn't keep customers waiting needlessly. This is how a short visit turns into an entire afternoon of frustration.

I'm disappointed with my visit to IKEA on Saturday. It's incomprehensible that only one checkout was open, which resulted in me having to wait in line for over 30 minutes. This situation is unacceptable and makes for a frustrating shopping experience. I hope IKEA finds better solutions to improve customer service in the future.

Positive: The staff at the Shop & Go checkouts are usually very friendly. Free charging for electric cars. Negative: It seems like you never get what you need; it's always sold out or not even in stock at this Ikea. Then, items that have been available for months at other Ikea stores are still being sold here at their original price, and the prices from the bargain bin are simply ridiculously high compared to other Ikea stores. Many items are €1-2 cheaper than the normal price, which isn't worth it for already assembled and possibly damaged items with no warranty, etc. Now, what I find most disturbing: after I asked Ikea for help because my car was damaged and I requested evidence for filing a complaint, I haven't received a response from the store itself for about a month. It shouldn't be too difficult to give a quick answer about whether there are surveillance cameras in this area, etc. The damage involved amounts to several hundred euros, which is something not everyone can simply afford. And then, I find it pretty cheeky that such a "family-friendly" and "cool" furniture store doesn't even answer such a question. Especially since customer service wants to resolve the matter themselves and the furniture store has already asked several times to answer the questions.

Big praise to Ms. Anja Karapinar! Such a wonderful, competent, and helpful employee. We received tremendous help. Thank you for the fantastic support :-)

Extremely long wait times at customer service, even though they only have half the staff working there. Returns or any customer service interaction simply take at least an hour or more. This discourages me from making any further purchases.

IKEA as you know it… Friendly staff… and always good

Large selection of IKEA products.

Criticism only applies to the restaurant... They've significantly changed their offerings in the meantime. No more pork, no more wine, or beer (it was delicious with salmon)... they're adapting to new target groups. Former customers are no longer in demand...

Never again!! Don't buy a kitchen there. My kitchen was delivered and "installed" 5 weeks ago. The result? Damage to my apartment, parts installed incorrectly and not according to plan, missing parts, and damaged parts. The installation company, with whom communication was almost impossible, assured me that the missing items would be recorded and ordered so that the work could be completed promptly. Safety-relevant parts were also left open and incorrectly connected. For 5 weeks now!! I haven't been able to reach anyone at this junk shop, whether by email or hotline. I can't move in, and the kitchen is sitting there half-finished. I've never experienced such incompetent service in my life. I've already set two deadlines, and they haven't responded. That's why I contacted a lawyer today. I won't accept that at a price of almost €11,000. The kitchen isn't paid for yet, and it won't be until this whole mess is over. Better go to XXl Lutz or somewhere else. At least you can reach someone there!!! What a disgrace! Update! After more than three months in which no one has attempted to resolve Ikea's problem. My kitchen is still unfinished and unusable with broken parts, and now they're seriously sending me the bill for the kitchen reassembly. The biggest rip-off in Germany. From now on, everything will only be handled through a lawyer.

Everything is perfect, everything is in stock

Unfriendly staff, messy storage, and the sale of moldy drinks. That sums up the experience in the store quite well.

The food in the restaurant is delicious, they serve coffee until you drop for €2, and you can get something nice for the kids for a small price. The advice and planning are very good, and public transport is easy to reach. The bus stop is right in front of the house.

Come on it is Ikea, need I say more.... I found the quality of their furniture has increased over the years as well as easier to assemble. The restaurant at this location has tons of seating and the lines move very quickly. The store itself is clean, well stocked and very big.

Staff very nice but many items not available

The charging station is out of service again. Not cool. And the coffee machine in the bistro has been cleaned. There's no second one. So, no coffee. The new vegan hot dog doesn't taste good.

The cafeteria doesn't taste good. The asparagus soup tasted like goat. Yucky yucky Schöttbullar was okay for the price. So

Very well organized and friendly and helpful staff!

Why do I make an express return online only to have to make an appointment in person because the counter isn't staffed?! Then I have to sit around for an hour, even though it shouldn't take more than three minutes. Never again

Ikea is always great, simply an experience beyond shopping. Top!

Very bad experience yesterday in the express check out. Your team needs to lean how to approach people without offending them. Please provide me with an email address so I can make an official complaint.

Hello Ikea, thank you for offering vegan options. At least one 😅 but... that you're out of fries, when half the world comes to you (including children!) to eat them, is really very bad. We were there frequently during 50% off Fridays, and like many, many, many others in line, we were like, "Please pass me some mashed potatoes now." We'd all like the fries back. Otherwise, the staff is friendly, which is worth one star. It's clean, and the fact that you get free tea or coffee is also worth a star. The kids should try the warm oat milk. It tastes very good. Please offer more healthy vegan options, but not those based on wheat gluten. Thank you very much. Unfortunately, you can hardly find any help or advice inside the store. Hence 3 stars.

Over four months ago, we ordered a kitchen from IKEA Ludwigsburg – we paid for both the kitchen and the assembly. To this day, it's still unfinished, not fully functional, and barely usable. Half of the kitchen was assembled, but due to an incorrectly sized countertop, the other half has been sitting in the hallway in its original packaging for two months. Despite the poor review of the assembly company, we have to commend the team: They were very friendly and even discovered additional errors that we wouldn't have noticed ourselves. Although all the parts are now in place, apparently no one feels responsible. We keep getting the message that "someone will get in touch" – but nothing happens. We followed up several times, showed patience, and hoped that something would finally happen. But customer service is difficult to reach, not solution-oriented, and completely lets us down. Our conclusion: Poor service, no reliability, no responsibility. A real shame – we expected more, especially because the kitchen itself is really great.

It's well-equipped. It's mostly tidy, and the restaurant is also impressive.

What can I say? - Simply IKEA! 🥰

I've rarely experienced such abysmal customer service as I did today at IKEA Ludwigsburg next to Breuningerland. Despite my polite demeanor, I was completely ignored and treated like air. Not a single employee seemed even remotely interested in helping. Questions were brushed off or not answered at all – as if customers were considered a burden. Particularly unbelievable: An employee I politely asked if she could briefly show me where a certain item was, simply stayed seated and preferred to continue sipping her drink instead of helping me. Seriously?! That's not just disrespectful, it's anti-customer! The same tone at the checkout: listless, annoyed, absolutely no trace of friendliness. It can be stressful at times, but when EVERYONE is like that, something is fundamentally wrong. I was a fan of IKEA for a long time, but after this experience, I'll think twice about ever setting foot in that store again. This kind of treatment of customers is unacceptable.

I actually always go to this Ikea when I buy something from them. It's very tidy, maybe a little less so downstairs in the market hall, but all in all, it's okay. When picking up furniture, if you've ordered it, it takes a very long time to actually get it... ...

The furniture in the showroom was so poorly assembled that you wouldn't want to buy anything there. (Sofa, desk, and dressers tested)

We had breakfast there for the first time in a long time. The salmon breakfast was excellent.

I lost my wallet and the staff found it for me

Don't put it in your mouth No W

Today we went to IKEA Ludwigsburg. It was a nice furniture store, but we were treated rudely by the employees. The employees inside the store were quite friendly and helpful, but we were treated rudely in the restaurant area at the checkout, as well as in the children's drop-off/play area.

A disaster. I'll never buy a kitchen from IKEA again. The order was full of errors. Scheduling, delivery, and assembly. The refrigerator is missing. How are you supposed to live there? No employee is available. No one feels responsible. I don't even know where to begin. I'm just furious. Never again!!!!

Ikea is the same everywhere. But the access is really great, and even on holidays, you can always find a parking space. So far, I've only had good experiences, whether it was Click & Collect or the occasional complaint.

An Ikea as you know it... Employees I personally dealt with, helpful and eager to help

Since we live near IKEA Ludwigsburg, we often go there for breakfast. Afterwards, we stroll through the store, get some inspiration, and pick up a few small items. Unfortunately, it's becoming increasingly difficult to pay for the items and take them home. The reason: there are fewer and fewer checkouts where you can pay. There aren't enough express checkouts or regular, one-person checkouts. It's hard to believe that IKEA management doesn't really care about its customers. We left the items we wanted to buy and left. Jürgen Aschenbrenner

A big compliment to Ms. Necibe from the kitchen planning department. She's a super-experienced employee, nice, helpful, and friendly. She knows exactly what you're looking for and offers her own opinion to help you find a better solution. I highly recommend her. Thank you for your patience and support. She's simply a first-class worker. Top employee 👍 I would gladly go to her again. Thank you, thank you ☺️

⭐ Disappointing service – long wait time despite a simple request ⭐ I never expected such a simple service issue at IKEA Ludwigsburg to turn into such a time-consuming and frustrating experience. Despite an obvious error on IKEA's part, I had to wait for over four hours at the service counter – without any sign of urgency, without any apology, and without any apparent appreciation for the waiting customers' time. Instead of dealing with the long queue, some employees continued to have private conversations undisturbed, which further increased the confusion among those waiting. In total, this process cost me about six hours – pure life time that no one will give back. Of course, waiting times in the service area are nothing unusual – but on this scale, and especially when the error lies with the company, it is simply unacceptable. Fast, solution-oriented service would have been the bare minimum here. It is with a heavy heart that I award one star because zero stars are unfortunately not possible. After this experience, it is more than questionable whether I will shop at IKEA again in the future.

Conveniently located, friendly staff, interesting ideas

We ordered a Kallax cabinet with delivery and assembly. Regarding delivery: The shipping company only delivered the goods to our front door. If I paid €50, the gentleman would carry the package into my apartment, which I, of course, declined. The support team promised me compensation over the phone, which I still haven't received. Regarding assembly: I requested the service, but no one ever contacted me. Decide for yourself what to do with this review.

Always great. Great prices, great quality, huge selection.

We couldn't be happier with our IKEA kitchen. From planning to delivery and installation, everything went smoothly. We received excellent advice during the planning phase. After the planning was completed, the old kitchen was dismantled six weeks later. The materials for the new kitchen were delivered one day later and installed in the following three days. Special praise goes to the installer, who did a fantastic job despite the structural challenges of our old house.

We found everything again. And the coffee tastes great.

Super, great staff, great atmosphere, clean, nice. Every time we go there, we go for lunch, extremely delicious cuisine, you can eat cheaply but super :)

IKEA is fun 😀 just coming here to look is nice 👋👍😊

I don't know of any store that is worse than Ikea, the cash registers are a disgrace!!!! One cash register for what feels like 200 people, an endless queue, every second person is coughing and has a cold, thanks Ikea, if I've caught Corona or the flu again just because you despise people who pay in cash, you're worse than any radical sect, yuck, you're the only people you can spit in front of

Unfortunately, they only had one cash register open. The line was incredibly long.

Excellent! The staff is just super. There are no problems with returning the goods! You can have a tasty and inexpensive snack.

It's impossible to get help. Contacting an employee over the phone is very difficult and almost impossible. We've been waiting for days for our replacement wardrobe doors. The wardrobe cost us almost €2,000, so I expect help when I need it. It's a shame.

Very helpful staff and we got exactly what we needed.

I ordered a kitchen with prefabricated installation. Unfortunately, it's a disaster! The installation had already begun, but because Ikea delivered a wall panel that was too short, we had to wait four weeks for a new one and now we can't get a completion date. Not recommended!