IIYO Dortmund in Dortmund

Traditional house, partly outdated and the attempted modernizations do not fit into the overall picture. The food was very tasty. Unfortunately, the guest is not king. Unfortunately, the lady from the service in the front restaurant area lacks the basics in terms of politeness and manners. She is also inattentive. Apparently she is not an expert, although she is present regularly. It's a shame that the service doesn't match the very good kitchen performance.

Delicious food and good service. And all at reasonable prices. The lighting in the back area was too bright for our taste. All in all: recommended!

We stopped there for dinner. Service friendly and attentive. The food was rich and very tasty 😋. We won't be here for the last time!! Everything is great.

Absolutely no longer recommended!! For many years I enjoyed going to the Vapiano in Dortmund with friends. Unfortunately, the last few visits were no longer really satisfactory. About the salad in which it feels like there are only leftovers in it, like the hard lettuce stalk, or that it is now completely cold in the entire restaurant. Today, however, I and my friends have finally been lost as long-standing customers. I ordered a small tomato soup (€3.95) with parmesan and a dollop of cream. I was informed by the gentleman who took our order that the cream would cost extra. I then told him that this couldn't be the case because I've been ordering the same food here for years. The gentleman stuck to the fact that cream costs extra and emphasized several times that this has always been the case. Well, then I went to the checkout to ask again. A young woman told me that this has always been the case. When I asked how much the tablespoon-sized dollop of cream in the soup should cost, the young woman at the checkout replied €1.80!!!!!!! So to summarize, the dollop of cream should now cost me €1.80 in addition to the soup. Absolute disgrace. Especially since everyone knows how much a tub of cream costs in the supermarket 😉 none of the employees came to meet me, even when I wanted to prove that I was still here in January and even because I didn't have to pay anything extra for the cream. Yes, the bottom line is that you collected €1.80 for a dollop of cream and ripped off customers, but in return you lost several long-standing customers!!! Customer service is definitely different!

Delicious food and very good, friendly service!