Hyatt Regency Mainz in Mainz

I was there for a training course. I didn't use the room. Dinner was delicious, service was very friendly. The training room was very nice.

Hello everyone, Big praise to "Lilli" at the reception. She accommodated our requests and was very accommodating and friendly. A great employee!

The location is great, the view is beautiful, and the staff is friendly. The price feels reasonable. The breakfast was a bit disappointing, but the salmon was there, so I was satisfied.

Awesome hotel. Great service. Loved our stay.

Despite the dignified age of the rooms, this is a highly recommended hotel right on the Rhine. The staff was as courteous as ever for the Regency family, only the car attendant was missing from the experience. A great stay!

Cozy café with a relaxed atmosphere. The cappuccino was excellent and the staff very friendly. Ideal for working or meeting with friends.

I stayed at Hyatt Regency Mainz for a few nights and had a great experience overall. Just wanted to mention Adill from the restaurant, he was super friendly and made me feel really welcome. Really appreciated his service.

Positive: Great location right on the Rhine promenade and close to the old town. Beautiful, bright rooms with a view of the Rhine. Nicely decorated pool area including a whirlpool. Friendly staff. Not so good: Breakfast: Rudimentary cheese selection, cappuccino from the vending machine is more like a milk coffee without foam. Bar: Staff overwhelmed (too few), I was there twice with a group. The first time, paying individually wasn't possible – one person ended up paying for everyone. The second time, we asked in advance, but they still gave us a group bill, and it took a very, very long time to pay individually. A shame, because the location is actually very nice.

We stayed here recently for several days. The room with a river view was lovely. It was really nice to have face cloths, and an iron and board available without asking. The room was especially clean and comfortable. Every single staff person (other than some in the dining room) we spoke with was very helpful, courteous and friendly. The food is the bit of a downfall here. We did not find the dinners to be as nice as those we'd had other places. Leaning toward the pretentious side, without real reason to do so. The morning breakfast buffet is extensive, but the servers there seem to be unhappy with their lot in life. No matter. You'll do fine waiting on yourself. We'd be happy to stay here again, should we be in the area.

Price performance almost unbeatable

Best location on the Rhine, great hotel, superb service, sensational open kitchen in the restaurant

Great rooms, the service staff could often be friendlier.

A fantastic Hyatt hotel with a beautiful view of the Rhine. A very well-run hotel with very friendly staff and a first-class restaurant. The perfect hotel for guests with high standards.

We arrived early and they assigned our room. We were so happy about that. Breakfast is buffet, many choices. Pool is beautiful.

Beautiful, on the Rhine River, great walking distance to lots of places to eat and see. Breakfast wasn't included but is really amazing with a view of the river while you eat

The Hyatt Mainz was a bitter disappointment. The hotel is old and run-down – definitely not worthy of a 5-star rating. The staff was friendly, but untrained. Simple questions, like where the stairwell was, couldn't be answered. The "welcome gift" was simply embarrassing: three tiny, already melted cake crumbs in a smeared glass. If that's supposed to be the first impression, it's best to leave it out. Early check-in was included according to the rate, subject to availability. Of course, nothing was available – neither at 1:00 PM nor at 2:30 PM. It wasn't until exactly 3:00 PM, the official check-in time, that the room was suddenly "ready." This doesn't seem like a coincidence, but rather like unnecessary adherence to principles. Conclusion: For a hotel that claims to be upscale, there's little to offer here. Old, sluggish, uninspired. I certainly won't be coming back.

The Hyatt Regency Mainz delivers everything you'd expect from a Hyatt. I always enjoy coming here.

The hotel is very nice. The service was excellent. "Especially Meike, who really spoiled us with her service. A truly wonderful person. Everyone was very nice, helpful, and friendly. Very dog-friendly hotel. Rooms could be a bit nicer. A bit dated. But we would book the hotel again anytime.

Absolutely fantastic hotel. Very good location. Everyone very friendly.

Older hotel, clean and great location

The reception staff is very friendly! The rooms are in desperate need of a thorough cleaning; the shower has limescale deposits, mold in the grout and drain, the showerhead holder is completely worn out, the windows are dirty, and there's dust in every corner, even above the bed and nightstand. Unfortunately, this isn't enough; mice are happily running around the restaurant/breakfast area and the bar area. This is at the hotel's stated rates! Unbelievable! The breakfast staff is also disorganized and unfriendly! I've never had such an experience in a hotel before! I was partially reimbursed for my expenses, but the refund is unjustified for this disastrous stay!

I was in the outdoor lounge area of the Hyatt Regency Mainz last Saturday and was unfortunately very disappointed with the service. After about 15 minutes, I tried several times to hail a waiter, but even though we were seen, our request was ignored. I finally approached the security guard at the side entrance and asked for assistance in sending a server to our table. A waitress then came and took our order, but she didn't seem particularly friendly. After ordering, there was no thank you or other friendly gesture, which I'm not used to in restaurants. However, the security guards asked if everything went well and apologized for the waitress's unfriendly behavior. I would like to commend the security guards for their dedication, so I'm giving them 5 stars. The service staff unfortunately disappointed me, hence only 1 star. Overall, the experience didn't meet my expectations.

A very nice 5 star hotel right on the river! Quiet, great views and a wonderful friendly staff! The breakfast buffet was amazing with an excellent choice of everything!! Fresh fruit, eggs, bacon, etc. Close to the city center for shopping and dining an easy safe walk less than 10 minutes away. Will definitely be staying here again!!

One of the best hotels in Mainz. Near the city center, 3-4 minutes walk, in a quiet place on the banks of the Rhine River. Great walk along the embankment. The hotel and rooms are clean. The rooms are bright, comfortable. Great view from the window. Bar and restaurant good service and menu.

I would have said this is a good if I hadn't stayed at Hyatt Regency Cologne the night before.

Poor service from check-in to the restaurant, breakfast, etc. Nothing worked. Ordering food anywhere was a disaster. Charging the car's electrical system was a disaster.

Wonderful location. Wonderful hotel. Whether you're a sales representative or a vacationer, it's fantastic!

What can I say? Every time I stay at the Hyatt in Mainz, I feel at home. Although the hotel is large, it's simply a wonderful place – very well-maintained and incredibly clean. The fantastic team ensures that you feel completely at home. The location directly on the Rhine is incomparably magnificent. Particularly noteworthy are the wonderful terrace and the Malakov Bar, which offers fantastic drinks. The Bellpepper restaurant, with its show kitchen, always delights my palate. I also find the wine and champagne selection outstanding. In addition to Nicolas Feuillatte, there's also Abelé, both of which are absolute favorites of mine. Thank you, dear Hyatt team! 😍

Great hotel with awesome service and location.

Wow. Best location. Quiet. Beautiful view of the Rhine. Staff is extremely friendly and helpful. Bravo. Keep it up.

A unique location on the Rhine, and the rooms with a view of the Rhine are simply divine. A wonderful breakfast buffet, a great terrace for dining and as a bar. Despite the Rhine location, the old town is a quick walk away. Absolutely perfect!

Very nice hotel, right on the Rhine. The rooms could use a bit of a refresh. Otherwise, there was nothing to complain about.

Very beautiful hotel, incredible interior. The rooms are clean, large, there is a minibar, TV. Incredible views from the windows. We were in a room with panoramic windows, and the views in the evening are simply incredible. There are delicious zastavki, very tasty cuisine. The hotel also has a swimming pool, clean and warm. Very friendly staff and affordable prices. I recommend!

Very nice, service too, outside you can enjoy a lot

As another reviewer, Mr. Oldenburg, has already written: The location is very good, but the hotel is unfortunately a bit dated. The reception and bar staff were friendly and helpful. The service is the worst I've ever experienced at a €36 breakfast buffet in a hotel of this price range. We were particularly negative about the service at breakfast at 9:30 a.m. on Sunday. Furthermore, the "Eastern European blonde" manager was consistently unfriendly to her own kitchen staff - which, of course, had a significant impact on the overall customer service. By 10:30 a.m., the buffet was already largely empty. The swimming pool has also become somewhat dated. Large patches of paint are hanging from the ceiling in A4-sized pieces... Room 151 was okay, with a hard mattress (a matter of taste). The thick winter plastic pillowcase was much too warm and caused a buildup of heat. We rarely woke up too exhausted the next morning. The windows couldn't be kept open (there was a party boat nearby on the Rhine...) Someone above us was taking a shower after 11 a.m. There was a very loud noise from a pump and a whistling water pipe (a very unpleasant noise).

A very nice hotel with very friendly staff. From our room, we had a beautiful view of the Rhine and the Main estuary.

All in all the hotel is very nice, the staff have a nice welcoming attitude, with a nice level of service. The rooms are decent in terms of size and quality of furniture. However when you book, try to avoid the first floor as it doesn't have a nice view on both sides of the building. One side overlooks directly the lobby, which means you don't get any privacy since the glass doesn't have any reflection coating which means you have to keep the curtains closed during day or night. The other side of the building overlooks a kind of a backyard which is probably used for logistic purposes. Summary: very nice hotel, when you book make sure you get the second floor and up, and also to get a room overlooking the river.

Half of our family is from Mainz, and waking up in the morning with a view of the Rhine is a truly special moment. The location is fantastic, but unfortunately, there are still some aspects that should be addressed for a 5-star hotel. To be fair, these are "criticisms" and comments for the last 10% to 5%. But Mainz will soon be playing international football, and the bar is set higher. We are very grateful for this wonderful time in Mainz and are already looking forward to coming back in the summer. Many thanks to the fantastic team

Great place to stay. Loved the castle wing!!

Super hotel! One star off online for parking where U cant drive in with car that have roofbox,for the rest TOP

Ripping people off!!11€ a Rose wein!

Beautifully located by the river, with great breakfast and decent spa. However, it's not a new hotel and the deposit policy is inopportune - I was waiting for more than 2 weeks to get it back.

We chose the Hyatt Mainz to end the evening comfortably after attending a concert. The hotel is beautifully located on the banks of the Rhine, the rooms are very nice, although the shower facilities are perhaps no longer up to date. The highlight was again the excellent breakfast, outside on the terrace with a beautiful view. 1A quality and very varied, the fresh bread is simply world class! Thanks to the entire team for a lovely stay.

Nice river view. Outside is noisy on weekends. Big room.

As airline crew, we stay at different hotels all over the world. The Hyatt Regency Mainz is definitely one my favourite places to stay. The staff are always courteous - and smiles all around. May I commend Tina at the front desk who welcomed us for checkin and also helped with the checkout process. She made us feel welcome and at home. Even with the mixup of checkout times, she was very eager to help. Thank you Tina! Looking forward to my next stay in Frankfurt.

This hotel was built around a fort! It's very historic and my room was incredible. The service was top notch.

A wonderful hotel, right on the Rhine. The nights are very quiet, the breakfast is very tasty, including a vegan selection. The beds are very comfortable.

Top hotel in a best location. Every time something very special. The staff couldn't be more attentive. Highly recommended!

I had the opportunity to visit this hotel with my family and we were very satisfied. The hotel itself is beautifully designed, and the location couldn't be better - it's just a short walk from the water, ideal for relaxing strolls. Unfortunately, the weather didn't cooperate during our stay, so we weren't able to enjoy the outside environment as much as we would have liked. Nevertheless, we were able to enjoy the time in the hotel to the fullest, as everything was very pleasant and comfortable. Overall, we were completely satisfied and will certainly be happy to come back!

Fantastic burgers and excellent service. Not to mention the fabulous location overlooking the river. Best upmarket place in Mainz

The Hyatt Regency Mainz is an exceptional hotel that perfectly combines luxury, comfort, and a stunning riverside location. Situated on the banks of the Rhine, the hotel offers breathtaking views and is just a short walk from the city center, making it a convenient and picturesque choice for both leisure and business travelers. The rooms are spacious, beautifully designed, and equipped with modern amenities. The beds are incredibly comfortable, and the bathrooms are spotless and luxurious. Many rooms offer spectacular views of the Rhine, which makes the stay even more special. The service is top-notch. The staff are professional, friendly, and attentive, ensuring that every aspect of your stay is flawless. The dining options are excellent. The Bellpepper Restaurant offers a refined menu with fresh, seasonal ingredients and an impressive wine selection. The hotel also boasts fantastic amenities, including a well-equipped fitness center, a serene spa, and a pool area that’s ideal for unwinding. The historic Fort Malakoff, integrated into the hotel, adds a unique charm and sense of history to the property.

Hotel is highly recommended. Great breakfast... nice room and very very friendly staff. And the location is great! Located directly on the Rhine.

Nobel hotel in a prime location in Mainz with beautiful interiors.

It was a very nice stay. I had wrote it my reservation that it was my wife's birthday in the reservation... there was a little cake and a card waiting in the room. Also there was a singer singing songs at the bar at night.

Not my first time staying in a hotel in Mainz, and I gotta say, It was one of the nicest hotels we’ve stayed at. It was just one night but the room was clean,’quiet and spacious, unfortunately quite cold outside in the corridor of the first floor as well as the room itself, which is tricky during winter. Breakfast buffet was quite disappointing as it was super busy and we got no service whatsoever, but ok, the food selection was decent, not great. The restaurant area was nice and the quality was ok though. Cute bar and lobby and the Xmas market outside was just delightful!

The hotel is nice and centrally located. The service and the cuisine are good, the price/performance ratio is right. The gym is also better equipped than most other hotels in the area. There are negative points for the far too narrow parking spaces in the underground car park, the low number of charging stations in the underground car park and the slowest hotel elevator I have ever experienced (and has been for years). The rooms are spacious and clean, but the furnishings are a bit old-fashioned, but that's a matter of taste.

Nice place with a great location and aesthetic bar right on the Rhine

The Hyatt Regency Mainz is our favorite among the Hyatt hotels. We always enjoy being there again.

We always enjoy going to the M-Lounge. A little more expensive, but that's okay: the service and ambience are good.

Lovely hotel. Wonderful staff; you can taste in every dish the love that the chef and bartenders have for their jobs. Kind, friendly (by a southern American standard), and a refreshing focus on quality over quantity. It’s been a long time since I’ve felt so comfortable in any hotel space. Also, I have to mention the spa. I have a lot of influence in my life from American Southern Baptists, and she was so kind and accommodating, somehow understanding the hesitation and anxiety I felt. Sincerely, I don’t often come across staff this lovely to work with. I’ve not even finished my stay yet; they’re worth the praise already. I hope, if you see this, that you’ll choose this fine business to patronize. They’re worth every cent.

Unique hotel with a perfect symbiosis of history and modernity! Beautiful rooms with breathtaking views of the Rhine! Very attentive staff who fulfill your wishes before you know you have them ☺️ our absolute favorite hotel.

We like the hotel in and of itself, the location is perfect and the breakfast buffet is beyond any doubt. However, tonight we're sitting at the bar (Saturday evening) and it's not really crowded. The food was served only after a friendly reminder. The drinks are regularly forgotten and the friendly tip from the bartender. 2 Baileys last 15 minutes. It's not a cocktail that takes a long time to prepare and is a disgrace for a 4 star hotel. It is rather uncertain whether we will come back so quickly.

If we didn't like it so much we wouldn't have traveled to this hotel eight times in the last 20 years.

Very tasty food 😋 Service great

Beautiful hotel in a beautiful location our room looked onto the river

Five of us stayed at the hotel for three nights. At check-in we were not told that an amount per person per day would be blocked on the credit card. The surprise was big! The desire for the rooms to be next to each other or on the same floor was lost. The rooms themselves were nice and big and had a wonderful view of the Rhine. The drawback was that showering took some getting used to. Breakfast buffet was rich and large, but the reception was not as warm or inviting: "Room number please" instead of a nice "Good morning, how did you sleep?" We visited the restaurant one evening and not again after that. It was quite chaotic and you could tell that the staff was stressed. We didn't think the price/performance ratio at Bell Pepper was justified. The next surprise came when checking out: the reception had trouble with the billing and one of the blocked amounts was not released. The hotel is in a good location but based on our experiences we probably won't go there again.

We were guests again… this time everything worked. The room was already ready. Very friendly welcome. Thank you!! We were then able to relax very well in the wellness area. in the lounge on October 11th and 12th. Many thanks to the young woman for the authentic, emphatic, loving conversation... we really enjoyed it... so attentive and unobtrusive That made the somewhat monotonous choice of food forgotten… Well, the quality of the food fluctuates a lot. Sometimes the cream of mushroom soup is too sour, sometimes the potato soup is very good... but the salmon is too salty.. it could be that we are very strict.. we've already visited several club lounges at the Hyatt🙈 Yes, it costs also extra 😎 By the way, this time we were disappointed with the eggs Benedict and the scrambled eggs at breakfast... pretty unloving... Well, we have come to an arrangement... with the extensive breakfast no one will starve... not even us... We would like to thank you very much for the lovely stay. We really needed it and are already looking forward to the next time

A hotel in a prime location: right on the Rhine and not far from the old town with its beautiful, cozy streets. The service is very courteous and special requests are fulfilled promptly. The rooms are large and clean. The breakfast with a large selection is particularly recommended. The Bellperper service is convincing!

Hotel rooms are a bit “dated”, but clean, spacious and have a great view of the river! The staff was very friendly and accommodating. The breakfast was great with an extensive selection and was quickly replenished when something was empty. We had a lovely stay.

Modern hotel located directly on the Rhine. Nice and stylish bar. Nice restaurant concept, Le Petit Chef.

I can't say anything about the rooms as there is no overnight stay.

The quality of the food was very good, unfortunately the main course was not very warm, the service was tried hard, but still had room for improvement. Despite everything, a nice evening and overall okay

A hotel facing the Rhine that can be reached in 10 minutes from Romisches Theater station. A security deposit of EUR 50 per person is required upon check-in. No money will be deducted. The staff at check-in were also friendly and easy to interact with. First of all, you have to pay for drinks from the minibar in your room. Bottled water was free of charge. My room faced south, so I couldn't see the river, but since it was a corner room, it was big enough for me to spread out my suitcase. The bathroom was clean and the bathtub was spacious and helped relieve fatigue. Wifi was also very fast and I could watch Youtube comfortably. I would like to use it again when staying in Mainz.

Very nice room, very quiet. Had a river view room which has a large window that opens for fresh air. The rooms are clean and all the amenities included. Staff were friendly throughout the hotel. Enjoyed our stay.

Excellent impressions, very nice staff, wonderful ambience. Very luxurious. Great experience.

Great location and the staff is friendly. However, the rooms are really hot during the summer. Very uncomfortable for sleeping and just relaxing in the room. The TV HDMI ports do not work and the jacuzzi has been broken for weeks. I’d definitely recommend a different hotel that may be more accommodating for the price.

I can't say anything negative about the hotel. Just great. My boss booked this hotel for me and arranged everything in advance so that he would cover all the costs. When I checked out yesterday morning, the man at the reception was very unfriendly because he didn't believe me until I called my boss. Then he believed me. Left me there. Turned around and walked away. Very unfriendly Is a woman worthless if she travels alone? Everything can be great, but the last impression is always remembered.

Great hotel in a great location right on the Rhine and close to the old town.

Ideally located, directly on the Mainpromenade/Mainz.

UPDATE June 2024 The hotel has still not apologized for the illegally charged beer, but in contrast to our visit last year, the service is incredibly friendly and attentive. The hotel has a brilliant location: right on the Rhine and yet within walking distance of the old town. The lobby is excellent, the rooms are modernly furnished. The breakfast offers a lot of variety, the service is a bit sleepy. Unfortunately, the window front facing the Rhine was covered with parasols on the outside - which could indicate a lack of careful management. Unfortunately, a beer from the minibar was subsequently added to the bill we had already approved without our authorization and debited from the credit card account - true to the motto: it's not worth complaining about. That's pretty outrageous. If only there had been at least one drink that we could get something out of…. We took the dubious business practices into account in the evaluation.

It was excellent time to stay. Our reception was kind and helpful. Hotel location was great walking distance to restaurants. Getting the room with river view is a must! I was enjoy my stay. Recommend!

Great hotel, clean rooms, it was a great weekend in Mainz. Cool pool area to relax Room clean Breakfast excellent

I had the pleasure of working as a DJ and with my photo mirror service at a company party at the Hyatt Regency Mainz. The experience was absolutely first class. The hotel impresses with its elegant atmosphere and excellent service. The staff was incredibly professional and helpful, which made working with us smooth and enjoyable. The location itself is impressive – perfect for events of all kinds.

Beautifully located on the Rhine, super lovely employees. We always like to come back 😇

We were allowed to photograph and film a wedding there. The staff was always friendly, the registry office is great.

An excellent hotel. Rooms are well kept and have everything you need. They have a fantastic breakfast included with the stay. Their bar is excellent as well. Staff is very friendly.

Actually a very good hotel! The location directly on the Rhine is perfect. The hotel is in good shape, the rooms are spacious and well equipped. The breakfast is very extensive and the staff is always friendly and helpful. If it weren't for the problem with the air conditioning. We came into a very warm room that didn't get noticeably cooler despite setting the temperature to the lowest setting. The problem was that cool and warm air was being blown in at the same time. After a repair, warm air was no longer blown in, the air conditioning system, which was actually set to cold, still did not blow any cold let alone dehumidified air into the room. Well, thank God it was just a rainy May. It would have been unbearable in midsummer.

Dirty hotel with bad service! The staff is unfriendly. The furnishings are like in a retirement home. The bed mattress is like a bathtub... good morning back pain. Saves money for the Caribbean. DE don't take cleanliness very seriously.

Very stylish hotel, great location, you can quickly get to the old town or Rheingoldhalle. Normally 5 stars, but breakfast 34€ and the whole thing times two, far too much 🙏

A hotel that is getting old, service, friendliness and attention needs improvement in all areas.

Excellent location, nice hotel, average breakfast, housekeeping team needs slight revision. Thanks to front desk staff Jandik & Kenza. They were very nice and helpful. Highly recommended hotel

The hotel I stayed in during my business trip exceeded my expectations. The rooms were spacious, clean and comfortably furnished. The staff was extremely friendly and accommodating and looked after me very well. The breakfast buffet was varied and delicious. The location of the hotel was ideal as it was close to my business meeting and there were also many restaurants and shops in the area. Overall, my stay at the hotel was very pleasant and I would definitely recommend it.

Very nice hotel with a lounge and bar, I think it's great how old and new have been combined here. Clear recommendation from me. :-)

Great 5-star hotel with an incredibly beautiful location on the Rhine. Friendly staff, great service and delicious breakfast. It's great that something like this exists. Absolute recommendation for a city trip to Mainz. Definitely book a room with a view of the Rhine.

Unfortunately only 2 stars this time. The service was bad. We are used to attentive staff at the Hyatt and this time we didn't feel comfortable at all. We now have mixed feelings before the next visit.

I really enjoy being there. Pleasant atmosphere, friendly staff, view of the Rhine, relax and enjoy delicious currywurst! One of my favorite places!!! ❤️

The reception and service are excellent. The reception manager, Brother Rashid, is cooperative

A really great hotel with a very good location

Very clean rooms and exceptionally friendly staff. We were very satisfied and would like to come back

Lovely location, good breakfast, very responsive service