Höffner Furniture Company GmbH - Hannover in Hannover

Very detailed and good advice from Ms. Globisch

We ordered the furniture in November so that we could get it in time for the end of April. Although we were promised a delivery date in April, we ended up with a delivery date in May and no one can help us. Real customer service looks different

Waiting time at the checkout was too long, about 10 minutes. Only one ticket office open at around 2 p.m. Otherwise top range.

Management should better inform the salespeople in the sofa department about their items and models... It's strange when you as a customer have more knowledge than two salespeople... Won't be coming back…

A huge compliment to Jana Globisch - we received perfect maintenance for a bed - we'd be happy to do it again!

Today we bought a new dining table with a bench. Mr. Strehlau accompanied us excellently during the sale. Dynamically with a focus on our requirements, chairs, color samples and different finish models were carried across the dining room department to give us a better idea of ​​the combinations. The personal opinion and experience on the advantages and disadvantages of materials rounded off the sale. We had a lot of fun and are happy with our new dining area!

Click & Collect – No thanks! Because I thought it would be quick and I would definitely get the item I wanted, I decided on Click & Collect today. The ordering process went great and I quickly went to Höffner during my lunch break to pick up the water bottle I ordered. Payment at the main information desk was okay. The employee there does everything slowly and precisely - nothing bothers him, but I know that from other visits. Maybe that's not a bad thing at all. After paying, he sent me to the cashier. There I should say that I would do Clic & Collect and the colleague should then make sure that I get my goods. At the checkout the nice gentleman told me that my order number would soon appear on the screen, then the gate would open and I would receive my goods. Good! So I'll wait... After about 5 minutes, the light behind the transparent roller door went out. After 9 minutes I asked the gentleman at the checkout if something else was happening or if they were perhaps making lunch, because I would have been quicker with a normal purchase. Visibly annoyed, the cashier told me that someone would be there. But then he got up, went to the roller shutter, opened it, went around the corner and... immediately appeared with my small 500ml bottle. I apologized for the inconvenience (I don't know why), but it wouldn't be so great if it took so long. Then he told me that they, I guess the employees, but I don't know, were against Click & Collect anyway. “Great!” Then I pulled away with my pull. My lunch break was overdue - that wasn't planned!

Stress-free shopping and very good advice. Price performance is right. A friendly company in my opinion...Get off the couch and into the furniture store....if that doesn't exist anymore, the internet has got you😀👍🛋️🪑🚪🪞🛏️🧺🫶

We ordered a fantastically beautiful upholstered bed online from Höffner. After a slightly longer delivery time, Höffner's own shipping company arrived. It was carried into the apartment. After the individual parts were freed from the extensive protective packaging, we did the assembly ourselves. I would order online there again, everything went very well.

Very friendly staff, good price-performance ratio, you can always find something there

We planned and bought our kitchen here, I can say from experience again and again that the young man Mr. Awdi Jumaah has achieved great things, no wish was left out. We would provide great advice from the beginning to the installation of the kitchen. Many thanks to Mr. Jumaah for this. The construction team was just as great. 5 stars for that. Thank you

höffner's inability is limitless, today a sofa bed was supposed to be delivered until 2 p.m. they were put off saying it would be delayed, when I called at 4 p.m. it turned out it wasn't coming at all because the entire delivery tour was canceled in the morning..... I was supposed to receive a call 15 minutes later regarding a solution so that my pregnant wife didn't have to sleep on the floor, since the old one had to be carried into the basement.... On the call So I'm still waiting in the branch and basically all I got was a put-off because it was Saturday, there's nothing you can do now blah blah blah... The strange thing is that the boss's put-off knew about my call but there was no mention of a solution except yes someone will answer on Monday... How long should I wait for the sofa 3 weeks? How about a timely clarification of the non-delivery? So you could have reacted in some way, but apparently nobody at Höffner cares. I was promised that you would get compensation..... I'm curious, probably the reimbursement of the delivery costs or some other rubbish like that... Seriously, I would work like I would be unemployed before breakfast! One star is still too many for that

I can hardly believe it! A sofa set should be delivered between 7 a.m. and 1 p.m. Called customer service at 2 p.m. "yes, it's still coming, there were problems with a customer". Called at 4:45 p.m. "Unfortunately I can't reach the shipping company, they're probably installing and can't answer it. You have to be patient." Called at 5:15 p.m. "The shipping company was canceled this morning, there is a new delivery date." What's this crap?! Can't you just be honest?! As if there was nothing better to do than wait 11/12 hours just because there was no honest, competent statement!!!! Never again Höffner!!! Update: My husband went to the store again in person, where he was rudely told that we were out of luck and would have to sleep on the floor, after he explained that we were using the sofa as a place to sleep. The lady then became aggressive and asked if we didn't have a bed. What's going on there ?! Aren't you ashamed?! I'm pregnant and now I'm allowed to sleep on the floor because we got the information so late and now we can't take any action! Then, from 2 p.m. onwards, they supposedly only knew that there would be no deliveries. Funny that I didn't receive this information. The sofa is still in Hamburg. Disgusting attitude, inhumane, cheeky. I can't think of anything else about it!

Mr. Bahar and Mr. Zeray gave me exemplary advice. The gentlemen were very friendly!

Very big compliments to Mr. Purfüst from the bed department! We felt in great hands. So that we could do the perfect test, toppers were swapped from bed to bed and pillows were put away. There was no attempt to sell us anything we didn't need. On the contrary, the cheaper bed was recommended to us so much and we are just super satisfied. The next time we buy a bed, we know who to talk to. Very nice and accommodating. Was able to convey his knowledge very well. He was able to adapt very well to his counterpart. Simply what makes a good salesperson. Thank you very much for that!

Unfortunately, we cannot report positively about Höffner. We purchased chairs for the dining table with a solid metal frame about 4.5 years ago. The metal frame of a chair has now broken without warning. We're just glad there were no serious injuries. After we wrote to Höffner several times, customer service only told us that there was nothing they could do for us, it was outside the warranty. Legally perhaps correct, but we would have expected goodwill and a solution-oriented approach here. But even if you ask again, you just block the topic and avoid possible responsibility. In our opinion, a furniture store like Höffner should not sell such inferior material. Upon request, the procurement of spare parts was also ruled out, making it clear that we would no longer be reporting on the issue. Customer service is different.

We were there yesterday and we really liked it, the employees were in a good mood, there was a piano playing that drove through the store. We felt very comfortable and found a lot, the cashier served us very well and explained to us how the percentages work and what they apply to and so on. This makes up for our experience from last year and we are now happy with our sofa, which was really a good choice. We gave Höffner a second chance and were not disappointed. A nice shopping experience.

Actually zero stars, we are disappointed. We bought a vanity combination locally about 1.5 years ago. Now the material is peeling off and we wanted to return the washbasin. After a long wait for a call back and a long email exchange, we are offered a refund of the money, but only if we dismantle the washbasin ourselves and drive 1.5 hours back to the furniture store so that it can be scrapped on site. It would not be possible to exchange it for a new one, but the exhibit could be had as an alternative. We would have picked it up and reassembled it if we had the time and that was the only way to get the same model back. We would have been satisfied with this as a last resort (since we really wanted to have the same model again) if we hadn't had to go through the hassle of dismantling the broken washbasin at short notice and driving it to the furniture store. Then you could have picked up the exhibit and assembled it over the next few weeks if you were satisfied with the exhibit and didn't ask for the full price back (which wasn't cheap either). But this is not possible. The exchange would only be possible if the broken one was returned. Because we don't have time to reassemble the vanity at the moment, we now have to do without it completely and live with the expensive, broken vanity instead of simply getting the display piece as a "reserve" (so that you can assemble it when you find the time). In my opinion it has something to do with goodwill if you don't get the opportunity to exchange for a new one. We will definitely not buy from Höffner again.

For the 10th anniversary with a wonderful spice workshop. 👍

I took part in the spice shop course today and it was very interesting and exciting on the 10th anniversary of höffner. I can absolutely recommend it and would happily do so again :)

Great workshop, it was a lot of fun. Great selection of spices :) thank you

Hands off! This furniture store is an absolute disaster! From the manager to customer service to the delivery service! One doesn't know what the other is doing, you're held back for days. Promises aren't kept! I bought a sofa on February 22nd. At first I wanted to pick it up myself in the van, but it is in the workshop, which of course the sellers don't know about. The department head, an unkempt, rude person, said I was unlucky and would have to have it delivered. One said delivery costs would be 49€, the other 59€, the other 69€...Delivery would be in 2-3 months according to the seller! I was served and went to customer service to cancel the purchase contract. They were very nice and offered to make a co-delivery. I accept this. I was told that someone would contact me by February 26th about a delivery date. However, nothing came. Today I called and was told there was no delivery, the sofa was for pickup in Altwarmbüchen. I should get in touch there. No sooner said than done, the lady called and said she had changed everything and I should now make an appointment for delivery. So called there. She said oh no, that wouldn't work now, the sofa was somewhere else... she would write down my number and someone would call me about the delivery, she couldn't access the system to make an appointment in Hanover. Just hassle with the store all the way through. They take the money but you don't get any service in return! Save your money and go to a decent store where customer service and satisfaction are still alive! You have to take care of it yourself and you will be treated rudely if you complain about it.

Chef's hat - 2 p.m. - 1 chef and 1 plate filler... and 30 customers waiting to be served... It was better, we left again, then preferred McDoof!!!!!!!!!

Kitchen - Very bad experience. Starting with the incompetent kitchen saleswoman (who boasted that she was actually an architect; despite all the problems with the kitchen that lasted for months, we never heard from her after the contract was signed) to the zero service or even customer-oriented "customer" service. After 4 months the kitchen is still a construction site, subcontractors assign responsibility to each other. Among other things, we haven't had a working stovetop since December 23rd, 2024. Apart from still missing parts, bad planning etc. Kitchen now visually messed up. On a school grading scale of 1 - 6, a 7!

Disaster! Before I wanted to plan a kitchen, I stated my budget limit and was agreed that it was possible. However, at the subsequent appointment we came to twice the price of the limit, even though we had always chosen cheaper options. During the conversation with Ms. Pia D. Kolthoff-Stimpel, I repeatedly asked about the approximate price, but this was deliberately not mentioned, they just said: “We are within budget.” The conversation lasted two hours, which was stolen from me.

Update on my recession, which is even worse than the first time! The customer service is a complete disaster!!!! Even multiple complaint emails were answered properly once and you had the feeling that you were taken seriously as a customer. But nevertheless, this tiresome topic of kitchen is not yet over and I would like to say, I'll give it all up and buy it somewhere else! I should receive feedback at the beginning of next week. Here, too, my complaint was answered briefly and concisely. It's just ridiculous and pathetic that a company like Höffner can afford to treat its customers like that these days! So that my request can be assigned: purchase contract number 6696860 The employee's service on site was very good and forthcoming until things continued. Data was not sufficiently passed on. You literally run after höffner and despite the anger you express, you still don't get an apology. I have the feeling that höffner doesn't need sales in the 5-digit range (without financing). The first and last time we left our money there! Simply without words! Customer service is a foreign word here! And when you read the other reviews here regarding kitchens, then the fun really begins 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ As a woman who is heavily pregnant and a man who is abroad for work, it is an absolute nightmare.

After a long search, we finally found comfortable dining chairs at Höffner. Unfortunately only ordered goods, delivery time 12 weeks. During the first delivery 3 out of 3 chairs were broken. The wrong chairs were delivered on the second delivery after another 8 weeks of waiting. We have now waited another 12 weeks with just one chair and can only hope that on the third try we finally get what we paid for. When we asked how Höffner ensures a flawless third delivery, we were only told that they had no power over their suppliers and could offer us to choose new chairs. Sure, and then the whole drama starts all over again? Thank you Höffner for so much effort! From our side: Never again Höffner. Addition: the third delivery also did not contain the chairs we ordered. We have now canceled the order after almost a year and are starting our search again. Never again at Höffner!

Bad, worse, Höffner. Starting with the incompetent kitchen saleswoman (who boasted that she was actually an architect; despite all the problems with the kitchen that lasted for months, we never heard from her after the contract was signed) to the zero service or even customer-oriented "customer" service. After 4 months the kitchen is still a construction site, subcontractors assign responsibility to each other. Among other things, we haven't had a working stovetop since December 23rd, 2024. Apart from still missing parts, bad planning etc. On a school grading scale of 1 - 6, a 7!

I made an order for over 6000 euros and the wrong order arrived, the complaint is being made by a person, Ms. Wengel Ch. So unprofessional so cheap. Will not come into this business again. Unprofessional sellers suddenly can't do what he sold to me! I hope the team people read all the things. Loading is disgusting 🤮

The store is a complete lying machine. We were told that we would receive the bed and bed base we purchased within a week, but even after three weeks we did not receive them. When we canceled the order - even though it wasn't our fault - we were still forced to pay 10% of the payment. I absolutely cannot recommend this store! The customer service is extremely rude.

Many thanks to Mr. Strehlau, who sold us our sofa(s) today. Mr. Strehlau was very friendly and responded to our wishes and ideas. Communication and processing went smoothly.

Mr. Ralf Weyeneth gave me competent advice and took his time in selecting the high-quality carpets. I would recommend him and speak to him again at any time. Kind regards Andrea Häusler, February 8th, 2025,

Dear team, Today my little daughter and I took an hour-long drive after announcing ourselves in advance to go shopping with you. My daughter was particularly looking forward to the children's area. We were confirmed that it was not a problem and that there were enough places available. Unfortunately, we received a very unfriendly welcome from Ms. V. on site. The communication was extremely short and distant - there was hardly any eye contact and the answers were short and unaccommodating. In the end, the children's area was apparently not accessible, so my daughter had to stop shopping, disappointed and crying. We were looking forward to a nice visit, but were very disappointed. For this reason we will not be returning. I would therefore like to recommend that you place more emphasis on customer friendliness, especially when it comes to children. [

Unfortunately, really bad customer service. Ms. M. laughs at customers on the phone when they complain about problems with delivery. You don't feel like you're being taken seriously or it contributes to a solution. Super disrespectful and unprofessional behavior. A lady like that should have no place in customer service. This has absolutely nothing to do with customer orientation. After a conversation with the supervisor, we were able to find a solution. It's a shame that this requires superiors and the employees alone are not qualified enough. The one star is only given to the super nice colleagues on the delivery team.

Many thanks to the lovely seller Mr. Strehlau. This is advice the way you want it. Very competent and courteous seller. We are very satisfied with our selection and we would contact him again at any time for advice when it comes to chairs.

Unloading from 10 a.m. to 4 p.m

Incorrectly labeled goods. And despite reporting there was no compensation, only a sorry. I once learned that if it's marked like that, then you have to sell it like that. But after I found out the original price I was very shocked. It was even cheaper than the promotion. Nice shop but staff are career changers.

We were at Höffner between Christmas and New Year. It was really very crowded. Nevertheless, all the employees were very nice and we were given advice as quickly as possible. The consultation with Mr. Wuzik was very pleasant. No trace of stress or irritation. Subsequent conversations were also productive and very nice. Thank you for the great service

Very good furniture store restaurant with a huge selection and freshly cooked food! I was totally surprised when I ordered a curry and all fresh, raw vegetables came into the wok, were briefly fried and then deglazed with a prepared frozen sauce. It was delicious too!! The only drawback: they close the restaurant at 6 p.m.

Large selection, friendly staff. Our 0% financing was processed quickly and easily. The offer prices are good otherwise a bit expensive. Very large selection of furnishings. Lots of parking spaces but not enough for weekends.

One star for this backward company because there is no other way. Save yourself time, money and nerves shopping there. Bad quality, bad service and high prices. Absolutely bad and I won't be buying anything there again in the future!

We can only advise against purchasing. We have the Musterring JustB box spring bed! Purchased for just under 3,000 euros and a lot of things just didn't work. - The bed had a significant delivery time. - Initially, incorrect mattresses and a duvet cover that did not match the Musterring bed were delivered. The complaint dragged on for months until all the defects were finally eliminated. Our stairs were also damaged during the initial delivery, which fortunately was recognized as insurance damage by the designated Höffner freight forwarder. Unfortunately, Höffner did not respond to further procedures, despite multiple complaints and reminders. We can therefore only advise against ordering furniture in the high-price segment. Both the delivery and the communication with customer service are poor. The manufacturer Musterring should also put its continued cooperation with Höffner to the test.

We have purchased exhibition pieces that should never be delivered to a customer. All of the furniture I ordered had adhesive residue. The lighting cable was torn out of the plugs and simply stuck into the compartment without instructions. Since I don't know which cable goes with which plug and which plug has to be connected where, the lighting cannot be used for me. The remote control for the lighting has a fuse attached to it. We spent two hours removing the adhesive residue and I gave up on the lighting😞. The dresser feet were bent. There are no mounting accessories for the hanging display case.

Restaurant is great, prices are okay. We really enjoy having breakfast there. The restaurant is always exciting because of the imaginative design, there is always something new to discover.

Very attentive and helpful. Seller was very friendly. Will come again to shop.

I can only advise against any purchases! Customer service is an absolute disaster! We have a complaint, we updated our address in the service area and pointed out several times that the old addresses were no longer correct and had to be deleted. A service man was supposed to come to us today. We've been waiting since 7 a.m. to find out at noon that he wants to drive 300 km further to the old address. The lady in service was not authorized to change the address, this should have been done by a colleague. Then it probably didn't happen. Nobody can be reached by phone. The number just directs you to the contact form and then you cancel. We are not even able to buy another cabinet for our 2-year-old kitchen because this brand is no longer available there. But a kitchen house was able to help us immediately. Don't be tempted by discounts etc.! Buy from companies that you can also reach by phone and where service is still very important.

Disastrous online shop. Shopping cart is not displayed correctly or you are catapulted back into the shopping cart during the payment step. The voucher is of no use to me if I simply cannot complete the ordering process and am lured with such great offers beforehand. Thanks for nothing.

We were looking for a new dining area. Mr. Strehlau gave us great advice when making the decision and saved us from making a big bad decision (corner bench ;)). We are now waiting for our order to be manufactured and are very excited. Höffner also had a really large and high-quality selection. Absolutely recommended.

Mr. Tektas from Financing is the best! Thank you for quick and competent processing...

Politeness is enough for shopping. The agreed delivery time was no longer punctual. Came 2.5 weeks later. The customer service is unspeakably rude, arrogant and wanted to contact me 6 times (that says how much I was allowed to run behind...) and didn't contact me exactly, not even once. Ms. Melis (that's her name) felt it was particularly important to play boss and fitter at the same time 👏🏾 In any case, I'll never shop at Höffner again, that's for sure.

Food could have been served a little more lovingly. And was almost cold

Quick in, quick out! I remember a few years ago, a visit to the furniture store was an experience. The children were able to run endlessly in bad weather and afterwards they ate in the restaurant. Well, I knew what I wanted, I was looking for a salesperson for the longest time. The purchase contract was printed quickly after a few operator errors on the PC/system. Services are not for everyone 🫣but make an effort 👍 and be friendly. It would be great if I had found it paperless (for the sake of the environment). But well, it doesn't all happen at once. Scheduling an appointment online worked fine, now “it” just needs to be delivered.

Top selection, good and polite staff, but a lot of things are also very overpriced. I wanted to buy a small decorative shelf, but I found 339 euros for pure pressed cardboard rather outrageous. And also supposedly reduced.

Charming reception, lots of great exhibits and very courteous service from Mr. Dietrich. Also absolutely fair in terms of price. We found a beautiful new sofa.

Buying a sofa from Höffner in Altwarmbüchen. We were kindly asked by Mr. Witte if he could help us. He had to walk with us for a few km across the area and was quite challenged by our ideas. We even changed our minds twice and he still remained calm and friendly. We would like to thank you very much for the 1.5 hour zigzag through the sofa department. Now we are very, very happy with the Koinor sofa.

Good selection, but unfortunately the friendliness leaves something to be desired. Apart from the very nice gentleman in the carpet department and the friendly trainee in the living area, friendliness is unfortunately very underplayed here. The willingness to help, with the exception of the two people mentioned above, is also rather low. We've had this experience here several times, so it has little to do with the holidays or the end of the year. It's a shame, unfortunately that doesn't make you regular customers.

Very good breakfast in a nice atmosphere.

Offers are a disaster! Nobody can get through there anymore! Maybe put yourself in the customer's shoes and make everything transparent.

Today, the day before Christmas Eve, my new and beautiful sofa was delivered by two such friendly, cheerful and competent suppliers! I'm thrilled again - again and again Höffner Altwarmbüchen 😊!

Of the 8 items, the prices for 7 were not right and we had to put everything back because many things were 40-50% more expensive.

Unfortunately, 0 stars is not possible, there was no choice of sausage, the entire buffet looked pitiful, no selection and the staff behind the counter seemed overwhelmed, NEVER again.

A quick summary of my experiences: The range and price are quite good, but that's where it ends. Customer service is terrible. E-mails are not answered, people are put off over the phone and, contrary to what they say, no one responds. When you have someone on the phone at some point, you will be greeted with unfriendly behavior on the phone. Delivery time is stated as 4 weeks, the appointment will then come after 9 weeks. I would advise against it and buy it from the competition for a few euros more next time.

Catastrophe in the bed department. The seller had no idea and the selection of mattresses was very limited! It's better to go to a specialist shop such as: B. Mattress Concord is right opposite.

Great selection and very good quality, also very clean toilet facilities!

Rarely get such cold food for a lot of money. The table next door has just had their food warmed up. Incredible.

Fabulous. Wanted to buy an armchair from the current advertisement in Altwarmbüchen today. The armchair should cost €199.00. Now comes the kicker: According to the seller Ö......, I should still pay €129.00 in delivery costs because the armchair is not in stock in Altwarmbüchen. Or I drive to Hamburg, where I can pick up the chair for €199.00. What kind of misdirection is this? I'll have this checked by a lawyer. The advertising states clearly: pickup price! Nothing about pickup in Hamburg. This is complete bullshit.

To deliver a sofa in the middle of the city, two should take place! Car parking spaces must be kept free; this was communicated by email 4 working days in advance. Customer service called me a good woman, I should look in the sales contract, yes, but it said parking space (singular). Various suggestions were rejected, end of story: driver parked so far away from the curb that no cars could drive through. Because I was waiting downstairs, pillows were handed to me, so I carried my pillows up myself, which I was really happy about afterwards because the pillows were unpackaged or loose. When I asked why without foil, I was told it was so that there was less weight in the car... Personally, I found it a bit unhygienic. Conclusion: I would go to a different furniture store next time to buy a sofa...

Juice shop, you order a bed and pick it up and when you get home you notice that there are no screws.

By far the worst furniture store in all of Germany! If you want to have problems, trouble and even more problems, you've come to the right place! Missing deliveries, damaged deliveries, missing subsequent deliveries, subsequent deliveries that never arrived, no customer service, etc. is part of daily business here!

I have on November 22nd. Bought a coffee table for Black Week with a 40% + 10% extra discount. A few days later I happened to see the identical table at MÖMAX in Hanover; for €399 instead of the €539.46 paid. Luckily, Höffner has the Best Price Guarantee *cough*... In response to my first e-mail pointing out the cheaper price at the competition, including proof photos from the MÖMAX branch, I received the response that the photos sent were not sufficient to grant the price guarantee because there was no proof with the date (the photos could be). also from last year^^). So I have the same photos again with a timestamp from November 26th. sent by email. The request then came that I should provide proof of the prices including delivery to the competitor. In addition, with the customer card I would have a 3-year warranty instead of the 2 years with the competitor. I have rarely experienced such subterranean customer service. Nobody forces you to offer a best price guarantee, but if you do, you should make it customer-friendly and not intentionally put stumbling blocks in the way of customers. All you have to do is google “Birmingham coffee table” and you can see with your own eyes how expensive it is compared to the competition (Porta, Möbel Heinrich, etc.). (Source Idealo) That was probably my last purchase from this furniture company.

For restaurant chef's hat: Höffi's Currywurst is not a currywurst, but a bratwurst, sliced ​​and then fried. Small portion of fries €3, that's a joke

Dealing with pseudo-discounts borders on fraud… Products are not cheaper in comparison. This is just annoying...

Disaster! Saturday, 5:30 p.m., dozens of people want to shop and in such a large store there are ONLY TWO CHECKOUTS OPEN. Great tactic to scare away customers, really “recommended”.

Black week Saturday, 2 cash registers open, long queues, good thing everyone is patient. Still incredible!

After a package was missing when my daughter's wardrobe was delivered, Höffner reordered it. The regular delivery time for the cabinet was two weeks. Today I received a message that the missing package will be delivered in about 2 months. When I called customer service and suggested several solutions (I was even prepared to drive 150 km to the nearest branch and pick up the package that was in stock there), they just said that it wasn't possible. Such a lack of customer and solution orientation - now my daughter has to live out of boxes for two months.

Nice staff and cheap prices. Any time .

Catastrophe in the restaurant. I limit myself to the craftsmanship. Rump steak completely fried to death. SALAD was rotten and tasted bitter. Fried potatoes still partly raw. It was 11:45 a.m. empty in the restaurant. 38.50 for the ton. In the furniture store you are at the wobbly table. Sorry but that's embarrassing. Please take a look at the menus beforehand or come to Höffner to get your fill.

We only went to the restaurant there. The taste was just bad. Both meals were cold. The boiled potatoes were small and round, peeled, with a hard skin on the outside. They were also rolled in oil. Horrible.

We had dinner in the restaurant. This is much better. My order was taken, then the employee ran off and left me standing there. Luckily, after a while a colleague stepped in. The table near the window turned out to be a rivet. He was near the patio door through which smokers walked out every minute. We then moved again. On November 1st something very fresh. The food as such was acceptable. For dessert we chose a filter coffee and an espresso. The filter coffee was hot and good and very cheap at €1. The espresso was a joke, if not a joke. For €2.40 we got an espresso cup whose bottom was barely covered. At the checkout I was told it was always like that here. The employee was clearly uncomfortable.

There are no free parking spaces for loading - especially none for cars with trailers!!!

Clean, good offer, incompetent checkout staff that took forever. There are so many cooks in the routine that if everyone would cook at the window where the dishes are and the food is served there, you could avoid the utter chaos and long waiting times. Waiting in line for 25 minutes for pasta Napoli? 30 min for schnitzel fries and only because 4 people were waiting for curry beforehand and they had to go somewhere else. In my opinion, the organization and the speed leave a lot to be desired. Then we didn't eat anything. It should taste very good

We are a bit disappointed and have communicated this personally, unfortunately we were sent from one to the other. We had a promise for a dining table in mid-November and may not get the table until the end of January. This was just shrugged off. It's a shame we know it differently from another furniture store.

A very good selection of all types of furniture: sofas, living rooms, bedrooms, kitchens, dining rooms, children's and teenagers' rooms, etc. Also a very good selection of carpets, cushions, bedroom supplies and kitchen furnishings. Very friendly employees found in all departments.

No advice in the kitchen department. No pricing.

We received very good advice from Mr. Awdi when planning the kitchen.

Nice atmosphere and good food. The deer goulash was really delicious and like it was homemade

After an employee from the living room department couldn't sell us anything on a Saturday because it was the wrong day of the week, the day was still saved for us and we still received our living room furniture including great advice from Mr. Witte.

Very good offer, great atmosphere *****

We received very good and friendly advice from Mrs. Schräpel today and bought a great bed. Keep it up.....

Many thanks to Mr. Bahar for the excellent advice and professional handling of the order for my sofa!

Wrong delivery and unfriendly customer service when this was mentioned. The sofa is here now and there is no feedback. Simply disgraceful!!

If you want to spend your evening standing around, this is the place for you. Wait everywhere. Waiting until you get advice, waiting until you get the collection slip because only one checkout is occupied and waiting forever until the goods arrive at the goods issue point.

We only went to eat in the chef's hat today and it tasted good.

How can you mess up the side vegetables like that? Broccoli, cauliflower and carrots. Sounds good, right? But why does it taste sweet and sour? This was definitely anything but delicious! Now I have to brush my teeth really quickly to get rid of the taste!

The wok pan was always spectacular. There is no comparison to before. Absolute disappointment. Too bad

This rating applies to the customer advisor Mr. Cornelus Strehlau. Mr. Strehlau gave us excellent advice and took the time to advise us, even though we had not made an appointment with him in advance. We are very satisfied with the goods we purchased from him.

Large selection of furniture, dishes and decorative items of all kinds... very beautiful lamps and pictures...

So today we bought half of Höffner empty. The price-performance ratio was exorbitant. The salespeople and cashier were so extremely courteous and helpful. They took their time and gave us the best advice. Thank you for the great furniture and pictures of you.

I'm really disappointed and annoyed. I started ordering curtains in July, had chosen fabrics and was waiting for someone to come measure them, that took 2 months, the ladies came, were also very friendly and measured everything, but had the completely wrong patterns with them, Not one of the ones I had looked for was completely wrong, neither in terms of material nor color. Now, after another 4 weeks of waiting, I was back and chose fabrics from the current samples, discussed everything, rod system, etc. and then I was told that there was no one to assemble the whole thing. I said from the start in July that this should be done as a complete service including assembly. Now we are mid-October and I'm starting from scratch and have to find another company, how bad can customer service be??? In such a big house or chain and there is no assembly service? You leave 1000s of euros for curtains but then you have to look for another company to install them? How stupid and customer-unfriendly can you be? Are you not interested in making money? I still haven't had a complete kitchen in place for 10 months, but that's a different topic. When everything is finished, I won't go to Höffner anymore, they used to be really good, but it doesn't work that way.

I bought a dining table and chairs and a bench from Mustering. I had good advice and bought it. The advice from Mr. Surendra was extremely good. The trainee was very friendly and always smiled. I wish Mr. Surendra good luck with his training