Höffner Furniture Company GmbH - Hannover in Hannover

Good day, I was at Höffner for the first time and got competent advice from Mr. Surendra and have now received such great chairs and tables, we really wish Mr. Surendra all the best for the future

Never again Höffner – responsibility shifted onto the customer I have rarely been as disappointed as I was by Höffner. Before purchasing, I had explicitly pointed out the narrow staircase and shown the salesperson photos. I was assured several times that transporting the bed would not be a problem. This turned out to be false – but instead of taking responsibility for this miscalculation, Höffner is now demanding 10% compensation from me, an additional penalty for an error made by its own staff. Service and customer focus? None. Instead of a solution or a concession, I am fobbed off with standard platitudes. Even my name was misspelled several times throughout the entire correspondence – despite several warnings. This may seem small, but it shows how little attention and respect customers actually receive here. Conclusion: A company that offers advice should also take responsibility for false promises. At Höffner, the opposite happens. For me, one thing is clear: This was my last purchase there.

We planned a Nolte country-style kitchen with a cooking island with Mr. Schewe. We had a rough preliminary plan/idea from a consultation at Porta, but Mr. Schewe was able to refine it with a few helpful tips. After taking measurements, we had to resize a few cabinets, which wasn't a problem either. We also think that being able to reuse old appliances is a great way to go in terms of sustainability. I originally wanted to build a kitchen myself using the IKEA Method system, but considering the time and cost involved, the Höffner-Nolte option makes more sense. We're excited to see the finished kitchen and will closely monitor the contractor's installation.

Unfortunately disappointed - no recommendation We were really looking forward to our sofa, which we bought locally, and we accepted the four-week delivery time, even though it was an express sofa, as delivery was included. Unfortunately, despite the undamaged packaging, it arrived very damaged, which is why we only noticed the broken condition during assembly. Since it was delivered at 7:20 a.m., we couldn't reach customer service before 10 a.m. After little feedback and little willingness to help, and a lot of back and forth, the broken parts were replaced after a week. One leg was damaged again, but I won't go through the headaches of the delivery team and customer service again. It's a shame that I only got stupid comments and no quality for my money.

I'm thrilled with the presentation, the offers, and the outstanding customer service. Mr. Strehlau deserves a special mention here; he's very friendly and courteous, and he provides excellent advice. Mr. Strehlau ensures that every customer feels comfortable and will be happy to return. A+!

We bought six dining room chairs from Höffner in Altwarmbüchen. Mr. Strehlau's service was super friendly and pleasant. We were even able to take the chairs home right away. As Mr. Strehlau promised, they even fit in the car. :-)

Great advice, you get a lot of time for your customers. Thanks to Mr. Paul!

Today we were at Höffner Hannover – great atmosphere, delicious waffles, and amazing deals! Our purchases totaled over €200, and thanks to the lovely Ms. Ahadian at the checkout, we even got a €50 discount. So friendly and patient! Thank you to the whole team – we'll be back! 🛋️😊✨

Can be recommended, we were looking for a wall unit and found it. There is something in every price range, the salespeople are very competent and friendly, really great 👍

I would like to sincerely thank Mr. Bahar from the Express/Garden department for his professional and friendly advice. The successful purchase resulted in a great outcome, and I wish him many more satisfied customers like me! Thank you!

We purchased our new kitchen from Möbel Höffner and were advised by Mr. Ghadeer. He spent a lot of time with us and responded to our requests very competently and kindly. We particularly appreciated how patiently he explained all the details and found creative solutions. Thanks to his support, we got exactly the kitchen we envisioned. We highly recommend Mr. Ghadeer as a consultant.

Great furniture store! They have everything imaginable, and the temporary promotions are cool.

Mega campaign for the anniversary

Best furniture and decoration in Hanover

Everything was great 👍🏼 very nice staff

Great furniture store with a fantastic restaurant. Great promotions where you can save a lot of money. The customer service is also very good. If there's a wait, you can get a coffee. I always enjoy coming back.

We've ordered several items from Höffner and have always been satisfied. Always happy to order again.

Staff very polite always happy to come back

I had a truly competent and friendly kitchen consultation today. Mr. Schewe took a lot of time and was able to suggest and show me alternatives. Thank you very much for that.

I bought a dining table and chairs from Höffer and am very satisfied. The advice I received from Mr. Cornelius Strehlau was extremely friendly and competent. The delivery and quality met my expectations – everything was top-notch! Highly recommended.

A super great family celebration here at the Höffner in Altewarmbüchen

Mr. Wuzik gave me excellent advice today when buying a sofa.

Overall, it's very cold. So far, everyone has been very friendly. But a lot of it is very misleading.

Very good selection. I was interested in bathroom furniture. Unfortunately, they no longer have the right sizes.

Very nice saleswoman at the carpets

At Höffner you can find everything and good prices

Prices are a bit on the high side, but otherwise the atmosphere is always nice and the deals are good. We enjoy coming here.

We were at Höffner in the A2 Center today and had a wonderful visit. The children's festival was particularly well organized: face painting, balloons, small crafts, and hands-on activities – all free and lovingly done. My son had a blast, and we were able to browse at our leisure. The staff was also friendly and helpful. The only thing we would like to see is more vegan food options in the restaurant/café. Then the visit would be perfect for families like ours.

The salespeople were very nice and despite many customers the waiting times were short

Great deals. Always worth a visit.

Great shopping experience and super birthday promotion

Everything is great. The whole family was happy.

Pricing and promotions are a disaster—pure bait and switch with a thousand additional conditions. Exhausting and frustrating. Staff are friendly, hence the 2 stars.

I will never come here again...the employees are the worst...the employees at the checkout seem very stressed and clueless...no greeting, no please, no smile, just disgusting...never and never again

Mr. Wuzik gave us great advice when purchasing the sofa. We would be happy to do it again!

Recommend. We bought most of our home furniture more than two years ago and payed by zero interest installment. They are still working very well and we are satisfied with our purchase. The restaurant's daily dishes have a good variety, and the unique view on the top floor is a pleasant place to relax. Some weekends we go there just for coffee and cake.

The spice workshop was very good! Thank you

Shopping at Höffner is simply fun for everyone. The food is delicious, and we've already found a lot of great furniture.

The staff were all very nice and gave good advice.

Huge but large selection, very friendly staff! And a great event!

Good selection great PROMOTIONS

Best furniture store with the best salespeople

Very large selection and great service! Thank you very much

Good selection of furniture and decorations.

We received very competent and friendly advice from Mr. Cornelius Strehlau. We were able to make our decision without any pressure and even adjust a decision we had already made. Thank you very much, and keep up the good work. We'll give you a sixth one ⭐

Very nice advice and introduction

Very nice place and above all very good advice and especially great facilities

Very clean and organized store. And very well-organized.

Friendly staff and great product selection!

Great shopping, great offer and friendly staff

Large portions at reasonable prices and delicious dessert variations

I'm absolutely appalled by this store! It was a complete disaster from the start: The customer service was unfriendly, at times condescending, and didn't seem the least bit interested in helping me. My delivery was much too late, and when the furniture finally arrived, parts were damaged or simply wrong. Complaints? None of them – you're kept waiting, put off, and never seem to get a clear answer. It's incredibly frustrating how unprofessional the work is here. I will definitely never buy anything from there again and strongly advise everyone to stay away from this store. Absolutely disappointing! Deluxe crappy store. Wasted time, money, and stress. Absolute recommendation: DO NOT BUY!

I would like to sincerely thank Ms. Anabusi from the towel department. The consultation was extremely friendly, competent, and helpful. Ms. Anabusi took plenty of time, listened to my requests, and really helped me with her expertise. Such dedicated and customer-oriented service is no longer a given these days – thank you very much for that! I would be happy to come back and can wholeheartedly recommend Ms. Anabusi.

Compliments to the event(s) on Saturday, September 6, 2025, at the Höffner furniture store in Isernhagen-Altwarmbüchen. A truly successful and well-rounded event. Particularly worth mentioning is the offer, in addition to the furniture exhibition, to have a very good cocktail created by a truly talented young bartender. Great - keep it up 👍🏽

We were at Höffner today and actually wanted to buy a sofa. Our three children were really excited about the "Children's Paradise" – the atmosphere there is really well done, with a talking tree, waffles, and balloons. Basically, it's a really nice idea to make shopping more enjoyable for children. But we were very disappointed: only two children per household are allowed in. For us, that meant one would have had to stay out. Since we didn't want to exclude anyone, we ended up not dropping any children off – but that put all the children in a bad mood, tears included. For us parents, the mood was also ruined afterward. We didn't complete the sofa purchase – not because we didn't like it, but because the situation with three disappointed children was simply no longer a basis for a purchase decision. I still think the idea is great, but it's very sad that families with three or more children are so marginalized. With the Småland store, Ikea has been showing for years that things can be done differently. A furniture store that places great emphasis on family friendliness should urgently improve this.

I bought a beautiful sofa from Höffner and am very satisfied. Thank you for the good advice, Mr. Pucher.

Dealing with pseudo-discounts borders on fraud… Products are not cheaper in comparison. This is just annoying...

Competent and very friendly advice. The delivery was on time, and the installers were very careful and friendly. I can truly take my hat off to this job.

Always beautiful Even the terrace upstairs.

Mr. Weyeneth was a very friendly salesman. He went to great lengths to find the right rug for us.

I've never reviewed a furniture store before, but Höffner is simply excellent. Great advice, a friendly atmosphere, almost like family. Great selection at fair prices. Delivery was also problem-free. We even tried the restaurant and can recommend it.

This time, it was disappointing: pictures with signs on the shelf reading "everything - 40%" and crossed-out prices on the picture itself were suddenly found at the checkout with no discount and "not part of the promotion." Be careful when shopping!!!

We went to Höffner on Saturday afternoon to pick out our new sofa. Our salesperson was Mr. Kevin Wuzik. A truly friendly, pleasant, and above all, very knowledgeable salesperson. He answered every question we had with great patience, so that thanks to him and his extensive knowledge, we found what we were looking for. We felt truly comfortable, and Mr. Wuzik made us feel welcome. We would be happy to come back. Thank you very much 😊

I'm very satisfied. I bought a beautiful sofa in the express section. Expert advice and a pleasant conversation. I'd be happy to come again. Thank you, Mr. Pucher, for your help and patience. :))

Unfortunately, they're out of delicious cakes... I always enjoyed enjoying delicious coffee and cake after a stroll through the furniture store. The selection was fantastic! Unfortunately, everything's gone now. One kind of cake, that's it. I don't understand it...

The roulade was excellent, also with the dumplings and red cabbage

Excellent advice during our kitchen purchase. Our customer service representative, Mr. Awdi, is very competent and customer-friendly, responsive to requests, finds solutions, and has great ideas. We are looking forward to our new kitchen! A big thank you to Mr. Awdi! It's here, our dream kitchen. Everything went perfectly!! The kitchen installation was carried out cleanly and competently! Scheduling an appointment went smoothly. The telephone customer service is extremely customer-friendly. Even after the kitchen installation, Mr. Awdi was always available to answer questions. Once again, a big thank you to Mr. Awdi and the entire team. We can recommend Höffner with a clear conscience!!

It's a shame that the things advertised on the website aren't kept. For example, the "dog refueling station." There's no interest in keeping what's promised. Filling a bowl of water isn't an option. Mothers and dog owners always bring everything with them, which is better! Added to that, there are hardly any employees to be found, and when they do, you can clearly feel how annoying you are as a customer. The online shop doesn't deliver to us because our zip code doesn't exist... aha... Funny and sad at the same time.

Very clean, tidy furniture store. We bought a kitchen from Mr. Schewe today. Even if you're not looking for an expensive kitchen, his advice is honest and concrete, and he offers a variety of solutions. He takes suggestions on board, implements them, and also suggests alternative ideas. We're always happy to come back – if we need a new kitchen for another rental apartment, we'll definitely come back to Mr. Schewe. We will also be happy to recommend Höffner and him as a consultant to our friends and colleagues.

Disappointing – Customer-Friendliness Looks Different We purchased a high-quality and relatively expensive kitchen from Höffner because we wanted quality and reliable customer service. Unfortunately, we were disappointed in both. After only a short period of use, placing a hot pot on the countertop caused permanent discoloration and blistering. For us, this was a clear case for a complaint, as a modern countertop in this price range should easily withstand such everyday use. We documented the damage in detail and sent photos to customer service. Nevertheless, our claim was rejected on the grounds of "self-inflicted" – with no apparent willingness to resolve the situation in a customer-oriented manner. Particularly annoying: When purchasing, we specifically asked about the quality and heat resistance of the countertop and were led to believe we were purchasing a high-quality, long-lasting product. Our previous kitchen was significantly cheaper – but much more robust. It is incomprehensible to us that such damage could occur with a more expensive model after everyday use and that no goodwill or warranty is offered. Conclusion: We would have expected more from a provider like Höffner – not only in terms of product quality, but especially in the way complaints are handled. Unfortunately, we cannot recommend Höffner in this regard and are very disappointed.

We received excellent kitchen advice from Mr. Awdi at Höffner Altwarmbüchen. He took plenty of time, explained all the options clearly, and discussed the pros and cons, as well as price and color variations, in detail. Thanks to his expert advice, we were able to plan two modern, high-quality, custom-made kitchens for a two-family home – including our special requests, which were perfectly implemented. A top-notch consultant, highly recommended!

Thank you for Mr. Wuzik's competent and very friendly advice. It was a pleasure, and we're looking forward to our new sofa.

Absolute disaster. You can't rely on the delivery dates. They keep getting delayed. The last interim notification doesn't mention that it will take another four weeks for it to arrive... non-transparent and unfriendly. Nothing but apologies... It's best to look elsewhere.

A very large but well-organized store. The staff is very accommodating, friendly, and helpful. My plan to shop here worked out perfectly. I got what I was looking for. Höffner is now always my first stop for furniture purchases. I'm thrilled with the huge selection.

5/5 stars! I visited Mr. Wuzik and received excellent advice from him! His expertise and dedication are truly impressive. He recommended exactly the right thing for me and answered all my questions. The consultation was very professional and friendly. Thank you for the great advice!

I received excellent advice from Mr. Wuzik. He was a top-notch guy, always objective and professional.

Perfect and to-the-point advice from Mr. Wuzik. Always patient, polite, and professionally perfect.

I ordered a sofa and a TV chair on March 17, 2025. The TV chair arrived today, but again, it wasn't complete.

Very good advice from Mr. Weyeneth. Mr. W. was very nice and took time for us. I would recommend him at any time.

Mr. Jumaah Awdi, kitchen consultant, planned our dream kitchen professionally, creatively, and perfectly, taking all our needs into account. I wish everyone could meet a consultant like him. Highly recommended!!!

Great advice, great furniture, great people! Extremely happy with our new kitchen thanks to the fantastic help from Mr. Schewe! Super fast, precise, and a great person!

I bought a sofa from Höffner that broke after just one week of use. I reported the complaint over a month ago – and it took two follow-ups before I even received a response. The sofa was supposed to be picked up for repair today, during the announced timeframe between 12 and 6 p.m. I took half a day off work specifically and was home by 11:30 a.m. In fact, the technicians arrived at 10:30 a.m. – my video surveillance system clearly shows this. And then the outrageous thing happened: One of the technicians claimed to Höffner that I hadn't been there at 12 p.m. – even though he wasn't there! I called Höffner, but they just told me that nothing was possible today and that no new appointment could be made. This is not only extremely unprofessional, but simply a customer rip-off. I'm still sitting on a broken sofa and have wasted a day of vacation. Never again Höffner – neither for the quality nor for the so-called "customer service."

Very competent, dedicated, and friendly advice from Ms. Frank when purchasing a sofa. She was very knowledgeable and patient, and answered all of my questions, even the most annoying ones.

A very nice seller with a lot of competence

Unfortunately, a flop with Mr. XXXX from the kitchen department. On July 23rd, we spent about three hours with him, clarifying measurements, fixtures, etc., and received an approximate price confirmed by the on-site "boss" over the phone. It was a display model that exactly matched our measurements. On July 24th, we spent another five hours in-house, only to learn from Mr. XXX that our budget had been exceeded by €15,000!!! Very unprofessional, as Mr. XXX already knew that morning that the previous day's price couldn't be maintained. Very poor price transparency. One phone call would have been enough! Or they were just trying to fool us. The star goes to the restaurant!!! PS: We bought a kitchen from a competitor that same day. Well, they probably didn't want our money!

Disappointing - Lack of Customer Service On April 5, 2025, I ordered a bed from Höffner Furniture, including a mattress and slatted frame – configured by an on-site consultant! The bed was delivered on July 10, but unfortunately, it turned out that the mattresses and slatted frames had been planned incorrectly and didn't fit. On August 14, I called the store – up until then, a new order hadn't even been placed. I was promised a call back, but it never came. Only after I called again myself was I informed that a new purchase agreement had to be drawn up – with another 5-6 weeks' delivery time. A temporary solution with rental mattresses? Just maybe – and we'd have to take care of it ourselves. You can't promise anything. That's not customer service! Especially not when you're ordering high-quality furniture. Very disappointing.

Four years ago, I bought a bed and a wardrobe for my home, and I paid my debt before the due date. I thank Furniture Höffner for their trust. My purchases initially took six months because they arrived with missing items. This was a mess. No one seems to know what they're doing, and the items were wrong and missing. It was very frustrating. A year ago, my wardrobe started giving off a serious, PAINFUL odor in my bedroom. I haven't been able to sleep in my bedroom for over a year. It's unbelievable. !! The damage is terrible. I'm going through trauma. !! My illness has become serious. My clothes smell so bad. !! I need to get rid of this wardrobe as soon as possible. I just brushed it off because it was a new FURNITURE CLOSET. !! Unhealthy, dangerously large Chemie - Schadstoffen "POISON" containing poorly processed SPANNPLATTE...'* (..?) We learned that it was unhealthy after inspection and a company's research...!! I'm very uneasy because I spent a lot of money and it has seriously harmed my health.!! I request that Möbil Höffner call me urgently, come and pay for my damages, take away my wardrobe, and also pay for some of my damages. This is not a complaint, but a serious statement. IT IS A HEALTH ISSUE. I don't want it to harm anyone else. I believe that Möbel Höffner will resolve this issue without any problems. Thank you. Best regards. A. Ünver Hannover

Superbly competent advice and planning from Mr. Awdi!!! Even during the follow-up, Mr. Awdi took excellent care of the remaining details. Great service, great kitchen!! The installation team also did a fantastic job.

were thrown out as teenagers without us having done anything, choosing a gift for a friend together and we were sent out again right at the beginning

I consulted with Mr. Bahar about a wall unit and a box spring bed. I'm more than satisfied with both decisions and went home with a great feeling. He was competent and addressed all my wishes and ideas, but didn't beat around the bush and was able to resolve my issue quickly and courteously. I'm looking forward to the delivery of the goods! Thank you very much, Mr. Bahar! :)

Super friendly advice, would definitely come again!

Hello! We visited Mr. Awdi for a kitchen purchase consultation. The atmosphere was fantastic. Absolutely customer-focused, competent, and very friendly. They catered to our needs and incorporated expert ideas. Our children also had a great time in the childcare. We enjoyed it so much that we also bought a kitchen. Thank you for this great advice!

Excellent advice and a fantastic experience! We received extremely friendly and competent advice from Ms. Frank. She took plenty of time and addressed our individual wishes and needs!

Super relaxed shopping possible. Good deals. Good quality. Good advice.

I would especially like to commend your colleague, Mr. Purfürst. He was exceptionally friendly, courteous, and competent to my parents-in-law. It was a pleasure for all of us to receive his advice. Thank you again, Mr. Purfürst!

We received very detailed advice, and all of our questions were answered very well. Mr. Awdi is highly recommended.

Bad service! Several years ago, we bought two roller shutter cabinets from a furniture retailer that no longer exists, and now we only need two new roller shutters with attachments, as the cabinet is otherwise in good condition. According to the furniture manufacturer, who unfortunately cannot supply end customers directly, we can easily order these replacement parts from any furniture store that works with this manufacturer. That's how we came across Höffner Furniture, with whom we have been very satisfied so far. An employee in the relevant department took up the matter and sent an email inquiry regarding the delivery time and retail price of the replacement parts. Since we still haven't heard anything from Höffner after a week, I called them today and learned from customer service that Höffner cannot order these replacement parts (they replied: "It's not possible, there's nothing we can do"). We don't find that very customer-friendly, and we haven't even received a response. We suspect that Höffner would rather sell two new, complete roller shutter cabinets.

Due to damage to the countertop of our rental kitchen, which was caused by us as tenants, we require service from Höffner to replace it. We've been struggling for several months to arrange an installation appointment, but Höffner has been unable to schedule an appointment with us as customers. The only service that has been performed without our consent is subscribing to the newsletter. Our conclusion about Höffner: This is a store we cannot recommend, and one where you should definitely not purchase long-lasting products, such as kitchens.

I'm not happy with my kitchen. After two years of complaining, numerous appointments, and many nerve-wracking discussions, we parted ways with a compromise. I would have gladly spent €5,000 more, i.e. €30,000, instead of this hassle. No, sorry, never again.

On May 14th, an electric stove was ordered from the Altwarmbüchen branch. According to a very friendly salesperson, delivery would be within 2 weeks. Ten days later, an employee called and asked if we had received a delivery date yet. He was surprised when we answered "No" and promised to look into it. A few days later, a woman called and gave us a delivery date of 4 weeks (ATTENTION!!!). After four weeks, the stove was finally delivered. But the men who delivered the stove on June 20th are not allowed/able to connect it, even though delivery and connection were ordered. The new stove was delivered to the apartment, and we have to wait for a new date for connection and removal of the old appliance. Hopefully, this will happen before the old stove gives up the ghost.