Höffner Furniture Company GmbH - Hannover in Hannover

I'm absolutely appalled by this store! It was a complete disaster from the start: The customer service was unfriendly, at times condescending, and didn't seem the least bit interested in helping me. My delivery was much too late, and when the furniture finally arrived, parts were damaged or simply wrong. Complaints? None of them – you're kept waiting, put off, and never seem to get a clear answer. It's incredibly frustrating how unprofessional the work is here. I will definitely never buy anything from there again and strongly advise everyone to stay away from this store. Absolutely disappointing! Deluxe crappy store. Wasted time, money, and stress. Absolute recommendation: DO NOT BUY!

I would like to sincerely thank Ms. Anabusi from the towel department. The consultation was extremely friendly, competent, and helpful. Ms. Anabusi took plenty of time, listened to my requests, and really helped me with her expertise. Such dedicated and customer-oriented service is no longer a given these days – thank you very much for that! I would be happy to come back and can wholeheartedly recommend Ms. Anabusi.

Compliments to the event(s) on Saturday, September 6, 2025, at the Höffner furniture store in Isernhagen-Altwarmbüchen. A truly successful and well-rounded event. Particularly worth mentioning is the offer, in addition to the furniture exhibition, to have a very good cocktail created by a truly talented young bartender. Great - keep it up 👍🏽

We were at Höffner today and actually wanted to buy a sofa. Our three children were really excited about the "Children's Paradise" – the atmosphere there is really well done, with a talking tree, waffles, and balloons. Basically, it's a really nice idea to make shopping more enjoyable for children. But we were very disappointed: only two children per household are allowed in. For us, that meant one would have had to stay out. Since we didn't want to exclude anyone, we ended up not dropping any children off – but that put all the children in a bad mood, tears included. For us parents, the mood was also ruined afterward. We didn't complete the sofa purchase – not because we didn't like it, but because the situation with three disappointed children was simply no longer a basis for a purchase decision. I still think the idea is great, but it's very sad that families with three or more children are so marginalized. With the Småland store, Ikea has been showing for years that things can be done differently. A furniture store that places great emphasis on family friendliness should urgently improve this.

I bought a beautiful sofa from Höffner and am very satisfied. Thank you for the good advice, Mr. Pucher.

Dealing with pseudo-discounts borders on fraud… Products are not cheaper in comparison. This is just annoying...

Competent and very friendly advice. The delivery was on time, and the installers were very careful and friendly. I can truly take my hat off to this job.

Always beautiful Even the terrace upstairs.

Mr. Weyeneth was a very friendly salesman. He went to great lengths to find the right rug for us.

I've never reviewed a furniture store before, but Höffner is simply excellent. Great advice, a friendly atmosphere, almost like family. Great selection at fair prices. Delivery was also problem-free. We even tried the restaurant and can recommend it.

This time, it was disappointing: pictures with signs on the shelf reading "everything - 40%" and crossed-out prices on the picture itself were suddenly found at the checkout with no discount and "not part of the promotion." Be careful when shopping!!!

We went to Höffner on Saturday afternoon to pick out our new sofa. Our salesperson was Mr. Kevin Wuzik. A truly friendly, pleasant, and above all, very knowledgeable salesperson. He answered every question we had with great patience, so that thanks to him and his extensive knowledge, we found what we were looking for. We felt truly comfortable, and Mr. Wuzik made us feel welcome. We would be happy to come back. Thank you very much 😊

I'm very satisfied. I bought a beautiful sofa in the express section. Expert advice and a pleasant conversation. I'd be happy to come again. Thank you, Mr. Pucher, for your help and patience. :))

Unfortunately, they're out of delicious cakes... I always enjoyed enjoying delicious coffee and cake after a stroll through the furniture store. The selection was fantastic! Unfortunately, everything's gone now. One kind of cake, that's it. I don't understand it...

The roulade was excellent, also with the dumplings and red cabbage

Excellent advice during our kitchen purchase. Our customer service representative, Mr. Awdi, is very competent and customer-friendly, responsive to requests, finds solutions, and has great ideas. We are looking forward to our new kitchen! A big thank you to Mr. Awdi! It's here, our dream kitchen. Everything went perfectly!! The kitchen installation was carried out cleanly and competently! Scheduling an appointment went smoothly. The telephone customer service is extremely customer-friendly. Even after the kitchen installation, Mr. Awdi was always available to answer questions. Once again, a big thank you to Mr. Awdi and the entire team. We can recommend Höffner with a clear conscience!!

It's a shame that the things advertised on the website aren't kept. For example, the "dog refueling station." There's no interest in keeping what's promised. Filling a bowl of water isn't an option. Mothers and dog owners always bring everything with them, which is better! Added to that, there are hardly any employees to be found, and when they do, you can clearly feel how annoying you are as a customer. The online shop doesn't deliver to us because our zip code doesn't exist... aha... Funny and sad at the same time.

Very clean, tidy furniture store. We bought a kitchen from Mr. Schewe today. Even if you're not looking for an expensive kitchen, his advice is honest and concrete, and he offers a variety of solutions. He takes suggestions on board, implements them, and also suggests alternative ideas. We're always happy to come back – if we need a new kitchen for another rental apartment, we'll definitely come back to Mr. Schewe. We will also be happy to recommend Höffner and him as a consultant to our friends and colleagues.

Disappointing – Customer-Friendliness Looks Different We purchased a high-quality and relatively expensive kitchen from Höffner because we wanted quality and reliable customer service. Unfortunately, we were disappointed in both. After only a short period of use, placing a hot pot on the countertop caused permanent discoloration and blistering. For us, this was a clear case for a complaint, as a modern countertop in this price range should easily withstand such everyday use. We documented the damage in detail and sent photos to customer service. Nevertheless, our claim was rejected on the grounds of "self-inflicted" – with no apparent willingness to resolve the situation in a customer-oriented manner. Particularly annoying: When purchasing, we specifically asked about the quality and heat resistance of the countertop and were led to believe we were purchasing a high-quality, long-lasting product. Our previous kitchen was significantly cheaper – but much more robust. It is incomprehensible to us that such damage could occur with a more expensive model after everyday use and that no goodwill or warranty is offered. Conclusion: We would have expected more from a provider like Höffner – not only in terms of product quality, but especially in the way complaints are handled. Unfortunately, we cannot recommend Höffner in this regard and are very disappointed.

We received excellent kitchen advice from Mr. Awdi at Höffner Altwarmbüchen. He took plenty of time, explained all the options clearly, and discussed the pros and cons, as well as price and color variations, in detail. Thanks to his expert advice, we were able to plan two modern, high-quality, custom-made kitchens for a two-family home – including our special requests, which were perfectly implemented. A top-notch consultant, highly recommended!

Thank you for Mr. Wuzik's competent and very friendly advice. It was a pleasure, and we're looking forward to our new sofa.

Absolute disaster. You can't rely on the delivery dates. They keep getting delayed. The last interim notification doesn't mention that it will take another four weeks for it to arrive... non-transparent and unfriendly. Nothing but apologies... It's best to look elsewhere.

A very large but well-organized store. The staff is very accommodating, friendly, and helpful. My plan to shop here worked out perfectly. I got what I was looking for. Höffner is now always my first stop for furniture purchases. I'm thrilled with the huge selection.

5/5 stars! I visited Mr. Wuzik and received excellent advice from him! His expertise and dedication are truly impressive. He recommended exactly the right thing for me and answered all my questions. The consultation was very professional and friendly. Thank you for the great advice!

I received excellent advice from Mr. Wuzik. He was a top-notch guy, always objective and professional.

Perfect and to-the-point advice from Mr. Wuzik. Always patient, polite, and professionally perfect.

I ordered a sofa and a TV chair on March 17, 2025. The TV chair arrived today, but again, it wasn't complete.

Very good advice from Mr. Weyeneth. Mr. W. was very nice and took time for us. I would recommend him at any time.

Mr. Jumaah Awdi, kitchen consultant, planned our dream kitchen professionally, creatively, and perfectly, taking all our needs into account. I wish everyone could meet a consultant like him. Highly recommended!!!

Great advice, great furniture, great people! Extremely happy with our new kitchen thanks to the fantastic help from Mr. Schewe! Super fast, precise, and a great person!

I bought a sofa from Höffner that broke after just one week of use. I reported the complaint over a month ago – and it took two follow-ups before I even received a response. The sofa was supposed to be picked up for repair today, during the announced timeframe between 12 and 6 p.m. I took half a day off work specifically and was home by 11:30 a.m. In fact, the technicians arrived at 10:30 a.m. – my video surveillance system clearly shows this. And then the outrageous thing happened: One of the technicians claimed to Höffner that I hadn't been there at 12 p.m. – even though he wasn't there! I called Höffner, but they just told me that nothing was possible today and that no new appointment could be made. This is not only extremely unprofessional, but simply a customer rip-off. I'm still sitting on a broken sofa and have wasted a day of vacation. Never again Höffner – neither for the quality nor for the so-called "customer service."

Very competent, dedicated, and friendly advice from Ms. Frank when purchasing a sofa. She was very knowledgeable and patient, and answered all of my questions, even the most annoying ones.

A very nice seller with a lot of competence

Unfortunately, a flop with Mr. XXXX from the kitchen department. On July 23rd, we spent about three hours with him, clarifying measurements, fixtures, etc., and received an approximate price confirmed by the on-site "boss" over the phone. It was a display model that exactly matched our measurements. On July 24th, we spent another five hours in-house, only to learn from Mr. XXX that our budget had been exceeded by €15,000!!! Very unprofessional, as Mr. XXX already knew that morning that the previous day's price couldn't be maintained. Very poor price transparency. One phone call would have been enough! Or they were just trying to fool us. The star goes to the restaurant!!! PS: We bought a kitchen from a competitor that same day. Well, they probably didn't want our money!

Disappointing - Lack of Customer Service On April 5, 2025, I ordered a bed from Höffner Furniture, including a mattress and slatted frame – configured by an on-site consultant! The bed was delivered on July 10, but unfortunately, it turned out that the mattresses and slatted frames had been planned incorrectly and didn't fit. On August 14, I called the store – up until then, a new order hadn't even been placed. I was promised a call back, but it never came. Only after I called again myself was I informed that a new purchase agreement had to be drawn up – with another 5-6 weeks' delivery time. A temporary solution with rental mattresses? Just maybe – and we'd have to take care of it ourselves. You can't promise anything. That's not customer service! Especially not when you're ordering high-quality furniture. Very disappointing.

Four years ago, I bought a bed and a wardrobe for my home, and I paid my debt before the due date. I thank Furniture Höffner for their trust. My purchases initially took six months because they arrived with missing items. This was a mess. No one seems to know what they're doing, and the items were wrong and missing. It was very frustrating. A year ago, my wardrobe started giving off a serious, PAINFUL odor in my bedroom. I haven't been able to sleep in my bedroom for over a year. It's unbelievable. !! The damage is terrible. I'm going through trauma. !! My illness has become serious. My clothes smell so bad. !! I need to get rid of this wardrobe as soon as possible. I just brushed it off because it was a new FURNITURE CLOSET. !! Unhealthy, dangerously large Chemie - Schadstoffen "POISON" containing poorly processed SPANNPLATTE...'* (..?) We learned that it was unhealthy after inspection and a company's research...!! I'm very uneasy because I spent a lot of money and it has seriously harmed my health.!! I request that Möbil Höffner call me urgently, come and pay for my damages, take away my wardrobe, and also pay for some of my damages. This is not a complaint, but a serious statement. IT IS A HEALTH ISSUE. I don't want it to harm anyone else. I believe that Möbel Höffner will resolve this issue without any problems. Thank you. Best regards. A. Ünver Hannover

Superbly competent advice and planning from Mr. Awdi!!! Even during the follow-up, Mr. Awdi took excellent care of the remaining details. Great service, great kitchen!! The installation team also did a fantastic job.

were thrown out as teenagers without us having done anything, choosing a gift for a friend together and we were sent out again right at the beginning

I consulted with Mr. Bahar about a wall unit and a box spring bed. I'm more than satisfied with both decisions and went home with a great feeling. He was competent and addressed all my wishes and ideas, but didn't beat around the bush and was able to resolve my issue quickly and courteously. I'm looking forward to the delivery of the goods! Thank you very much, Mr. Bahar! :)

Super friendly advice, would definitely come again!

Hello! We visited Mr. Awdi for a kitchen purchase consultation. The atmosphere was fantastic. Absolutely customer-focused, competent, and very friendly. They catered to our needs and incorporated expert ideas. Our children also had a great time in the childcare. We enjoyed it so much that we also bought a kitchen. Thank you for this great advice!

Excellent advice and a fantastic experience! We received extremely friendly and competent advice from Ms. Frank. She took plenty of time and addressed our individual wishes and needs!

Super relaxed shopping possible. Good deals. Good quality. Good advice.

I would especially like to commend your colleague, Mr. Purfürst. He was exceptionally friendly, courteous, and competent to my parents-in-law. It was a pleasure for all of us to receive his advice. Thank you again, Mr. Purfürst!

We received very detailed advice, and all of our questions were answered very well. Mr. Awdi is highly recommended.

Bad service! Several years ago, we bought two roller shutter cabinets from a furniture retailer that no longer exists, and now we only need two new roller shutters with attachments, as the cabinet is otherwise in good condition. According to the furniture manufacturer, who unfortunately cannot supply end customers directly, we can easily order these replacement parts from any furniture store that works with this manufacturer. That's how we came across Höffner Furniture, with whom we have been very satisfied so far. An employee in the relevant department took up the matter and sent an email inquiry regarding the delivery time and retail price of the replacement parts. Since we still haven't heard anything from Höffner after a week, I called them today and learned from customer service that Höffner cannot order these replacement parts (they replied: "It's not possible, there's nothing we can do"). We don't find that very customer-friendly, and we haven't even received a response. We suspect that Höffner would rather sell two new, complete roller shutter cabinets.

Due to damage to the countertop of our rental kitchen, which was caused by us as tenants, we require service from Höffner to replace it. We've been struggling for several months to arrange an installation appointment, but Höffner has been unable to schedule an appointment with us as customers. The only service that has been performed without our consent is subscribing to the newsletter. Our conclusion about Höffner: This is a store we cannot recommend, and one where you should definitely not purchase long-lasting products, such as kitchens.

I'm not happy with my kitchen. After two years of complaining, numerous appointments, and many nerve-wracking discussions, we parted ways with a compromise. I would have gladly spent €5,000 more, i.e. €30,000, instead of this hassle. No, sorry, never again.

On May 14th, an electric stove was ordered from the Altwarmbüchen branch. According to a very friendly salesperson, delivery would be within 2 weeks. Ten days later, an employee called and asked if we had received a delivery date yet. He was surprised when we answered "No" and promised to look into it. A few days later, a woman called and gave us a delivery date of 4 weeks (ATTENTION!!!). After four weeks, the stove was finally delivered. But the men who delivered the stove on June 20th are not allowed/able to connect it, even though delivery and connection were ordered. The new stove was delivered to the apartment, and we have to wait for a new date for connection and removal of the old appliance. Hopefully, this will happen before the old stove gives up the ghost.

Mr. Ghadeer for kitchen planning and Mr. Wruck for bathroom planning were extremely competent contacts for my needs. In both areas, solutions were offered and found quickly, easily, and very professionally. A great team that made you feel very well looked after at all times. The department head seems to have built a team, including young employees, whom he has trained very well and trusts to handle challenges in the best interests of the company. Keep it up 👍🏻

I'm only rating the restaurant here, as I always come here to eat when I come to Hanover for work: Selection of food 1, Rooms 1, Prices 1, Friendly staff, THANK YOU

I was there yesterday to pick up my order at the counter where the goods issue was. There was no one there, so I told the employee in the white shirt and dark trousers that I would like to pick something up. He was standing there with a colleague, and they were chatting. All I got in response was a "very nice" reply, and I should go to the manned cash register. How am I supposed to know that it would be done there? It didn't say goods issue at the cash register where my colleague was sitting. I also work in retail, and I know that it's not as nice as it used to be. But it's the tone that counts.

Very friendly staff and excellent service. Special mention goes to Frank and Hofmann. Everything went smoothly. We'd be happy to come back! Top notch! :-)

Very poor customer service when it comes to complaints. No one can tell you who to contact. Afterward, you continue to receive various email addresses, with various statements and requests. Unfortunately, as a customer, you receive very poor service here. With so many different ways to contact them, you quickly lose track and are left hanging.

Great advice in the kitchen department

I ordered a small kitchen and received excellent advice from Mr. Awdi. All my wishes were incorporated into the kitchen and implemented perfectly. The installers worked cleanly and neatly. I highly recommend them.

Very unfriendly service from the staff, they seem to be forced to be there.

Carpet department – ​​very polite and helpful staff. Great selection and reasonable prices.

We are extremely satisfied with the advice we received from Ms. Globisch; she is a fantastic salesperson who is super friendly and very professional.

Bad service. Customer service is unresponsive. Sold furniture is not delivered on time. Sometimes only partially delivered. When selling, they say it will take about 8 weeks, but they don't deliver until 11 weeks later. Worst furniture store I've ever seen.

My contact was Patrick Grininger and a sales trainee. Everything went smoothly…from the contract to delivery. I don't understand most of the comments here. Sometimes you just have to be a little patient to find a consultant! Ultimately, they're just trying to do their job. Delivery time was also fine; it's normal these days for it to take several weeks. Overall, everything was great 💪🏻 Thanks for the great service

It's actually a well-stocked furniture store. Unfortunately, I had to search forever for a consultant. Five of them had gathered and preferred to talk privately. When they spotted me, they charged me for a dresser, but they seemed somewhat reluctant. I didn't get the impression that the consultant noticed that I was genuinely interested in the €3,500 sideboard. The visit was good for browsing. Finally, something that really annoys me about furniture stores in general. Just make the prices clear and understandable! All these fake discounts are annoying.

We planned our kitchen today with Mr. Awdi. A very courteous and friendly young man with lots of great ideas. You can tell he really enjoys his job and does it with conviction and passion. Thank you so much, we found our dream kitchen :)

We actually wanted to buy mattresses, but unfortunately, we were approached directly and couldn't look around. The Tempur mattress was highly recommended to us. The price was over €2,000 each. Even with the discount, we were completely overwhelmed and ended up not buying anything.

When we purchased the sofa, they said it would take 8 weeks to deliver. After 8 weeks, it turns out they weren't talking about the delivery time until we get the sofa, but rather the delivery time in the warehouse. We have to wait another 4 weeks for the sofa to be delivered to us. As compensation, they're offering us a €50 gift card. It's a joke. Customer service was totally rude and simply ended the call and hung up. I'll wait and see if the sofa really arrives in 4 weeks or if there are more surprises waiting for us. Absolutely not recommended.

We bought a sofa 3 weeks ago and are completely satisfied!!!❤️ Ms. Franck gave us great advice!! 👍🏻Thanks again🥰 Since we didn't want to wait that long for the great piece, we were able to pick it up in Hamburg.🚚 And by the way, you can also get delicious food at Höffner😋

We bought a sofa from Mr. Witte at Höffner in Hanover and are absolutely thrilled! From the initial consultation to the completion of the purchase, everything was top-notch. Mr. Witte took his time, was very friendly, knowledgeable, and understood exactly what we were looking for. Thanks to his honest and professional advice, we found the perfect sofa. This really makes furniture shopping fun! Thank you so much – we'll be back!

Large selection Friendly staff Clean restrooms and a fresh restaurant

Very competent advice when buying carpets!

We ordered a sofa in January. The saleswoman was extremely friendly, which I'd like to highlight as a positive! Unfortunately, the rest of the delivery time isn't as positive. The sofa was supposed to take 9 weeks to deliver. In the end, it took over 4 months! We made a lot of phone calls, but nothing was done. The problem actually wasn't with the manufacturer, but with Höffner's logistics company, which unfortunately could only deliver within Hanover four weeks later. Apparently, another company couldn't be hired. As a gesture of goodwill, we did receive a voucher, hence the 2 stars. Now we come to the biggest problem: the sofa was delivered, and we discovered that it was unfortunately the wrong model! So we immediately contacted the furniture store by email with all the necessary information, photos, etc. Unfortunately, there was no response. So we reminded them again. Still no response. From the delivery time issue, I already know that you can't reach customer service by phone because there's no direct line. So now we have a sofa that doesn't match the one we ordered. But we don't want to use it either, hoping Höffner will take it back at some point, if they ever read our emails. Overall, not recommended! Long wait time, and ultimately, the wrong sofa was delivered. The 2 stars are only for the nice saleswoman (she also made a lot of effort with the delivery time) and for the goodwill with the voucher.

We went to Höffner today and bought a leather suite. We were served by Mr. Grages. This man is extremely knowledgeable, competent, and incredibly friendly. He deserves 6 stars.

While the purchase of our bed three years ago went well, we are now very disillusioned with the reordering of a mattress. We have been exchanging emails with customer service for months, but responses are very slow. Since we have no alternative, we finally had to place an order; that was two weeks ago. We are still waiting for an order confirmation, invoice, or delivery date. Update: We have been in the ordering process for three months now and have been waiting for the order confirmation for five weeks.

Poor customer service communication.

We were looking for a kitchen for our new building and found it. After a very personal consultation and many ideas, both on our part and on the part of the consultant, we are looking forward to the next 20 years or more with our new dream kitchen from the Höffners house brand. Thank you for the opportunity and the win in your photo kitchen campaign. Photo will follow in a few months after construction.

Great advice from Omar Ghadeer, gladly again

Mr. N. Witte from the upholstery department advised us very friendly, patiently and with a lot of specialist knowledge regarding a relaxation chair. The local shopping experience was very enjoyable and fun - something you (unfortunately) don't experience very often these days. Now we are waiting full of anticipation for the delivery of our chair :-)

Rarely have we experienced something so extremely unfriendly! We called about the delivery date to find out what the general process is, i.e. when the delivery date will be agreed and how far in advance you will be informed about delivery etc. We ordered locally 8 weeks ago, so we were roughly expecting delivery now. But what was worse than the lack of professional information was the incredibly unfriendly treatment of customers. The lady with the Saxon dialect was unfriendly from the start of the phone call and my husband even tried to cover that up with friendliness. The rudeness went so far that the nice lady simply ended the phone call even though there were still questions unanswered. Where do we live?!

Disaster service, I bought real wood furniture online 5 months ago. Now I see that the woodworm is up to mischief. Customer service offers me a ridiculous voucher for €50. Never again Höffner, the wood was obviously not processed or stored dry.

Very nice lady, gave us excellent advice. Gladly again.

Never again Höffner! Agreed delivery times are not adhered to. I only received information when I asked and no insight was apparent. Original sound from the employee: “Tough luck, then that’s it!” Think carefully about buying from Höffner. I won't do it again.

A very good selection of all types of furniture: sofas, living rooms, bedrooms, kitchens, dining rooms, children's and teenagers' rooms, etc. Also a very good selection of carpets, cushions, bedroom supplies and kitchen furnishings. Very friendly employees found in all departments!

Thank you very much for the very friendly and competent advice from Ms. Globisch. We are looking forward to our bed and can highly recommend the advice!

Unfortunately no good advice on site. In addition, the assembly (in my case a cabinet) is an absolute disaster. The competition really offers better things. Even in the lower press segment.

Sellers are great. But beware of having anything installed. DISASTER. Out of 3 orders, 3 had to be complained about.

Very detailed and good advice from Ms. Globisch

We ordered the furniture in November so that we could get it in time for the end of April. Although we were promised a delivery date in April, we ended up with a delivery date in May and no one can help us. Real customer service looks different

Waiting time at the checkout was too long, about 10 minutes. Only one ticket office open at around 2 p.m. Otherwise top range.

Management should better inform the salespeople in the sofa department about their items and models... It's strange when you as a customer have more knowledge than two salespeople... Won't be coming back…

A huge compliment to Jana Globisch - we received perfect maintenance for a bed - we'd be happy to do it again!

Today we bought a new dining table with a bench. Mr. Strehlau accompanied us excellently during the sale. Dynamically with a focus on our requirements, chairs, color samples and different finish models were carried across the dining room department to give us a better idea of ​​the combinations. The personal opinion and experience on the advantages and disadvantages of materials rounded off the sale. We had a lot of fun and are happy with our new dining area!

Click & Collect – No thanks! Because I thought it would be quick and I would definitely get the item I wanted, I decided on Click & Collect today. The ordering process went great and I quickly went to Höffner during my lunch break to pick up the water bottle I ordered. Payment at the main information desk was okay. The employee there does everything slowly and precisely - nothing bothers him, but I know that from other visits. Maybe that's not a bad thing at all. After paying, he sent me to the cashier. There I should say that I would do Clic & Collect and the colleague should then make sure that I get my goods. At the checkout the nice gentleman told me that my order number would soon appear on the screen, then the gate would open and I would receive my goods. Good! So I'll wait... After about 5 minutes, the light behind the transparent roller door went out. After 9 minutes I asked the gentleman at the checkout if something else was happening or if they were perhaps making lunch, because I would have been quicker with a normal purchase. Visibly annoyed, the cashier told me that someone would be there. But then he got up, went to the roller shutter, opened it, went around the corner and... immediately appeared with my small 500ml bottle. I apologized for the inconvenience (I don't know why), but it wouldn't be so great if it took so long. Then he told me that they, I guess the employees, but I don't know, were against Click & Collect anyway. “Great!” Then I pulled away with my pull. My lunch break was overdue - that wasn't planned!

Stress-free shopping and very good advice. Price performance is right. A friendly company in my opinion...Get off the couch and into the furniture store....if that doesn't exist anymore, the internet has got you😀👍🛋️🪑🚪🪞🛏️🧺🫶

We ordered a fantastically beautiful upholstered bed online from Höffner. After a slightly longer delivery time, Höffner's own shipping company arrived. It was carried into the apartment. After the individual parts were freed from the extensive protective packaging, we did the assembly ourselves. I would order online there again, everything went very well.

Very friendly staff, good price-performance ratio, you can always find something there

We planned and bought our kitchen here, I can say from experience again and again that the young man Mr. Awdi Jumaah has achieved great things, no wish was left out. We would provide great advice from the beginning to the installation of the kitchen. Many thanks to Mr. Jumaah for this. The construction team was just as great. 5 stars for that. Thank you

höffner's inability is limitless, today a sofa bed was supposed to be delivered until 2 p.m. they were put off saying it would be delayed, when I called at 4 p.m. it turned out it wasn't coming at all because the entire delivery tour was canceled in the morning..... I was supposed to receive a call 15 minutes later regarding a solution so that my pregnant wife didn't have to sleep on the floor, since the old one had to be carried into the basement.... On the call So I'm still waiting in the branch and basically all I got was a put-off because it was Saturday, there's nothing you can do now blah blah blah... The strange thing is that the boss's put-off knew about my call but there was no mention of a solution except yes someone will answer on Monday... How long should I wait for the sofa 3 weeks? How about a timely clarification of the non-delivery? So you could have reacted in some way, but apparently nobody at Höffner cares. I was promised that you would get compensation..... I'm curious, probably the reimbursement of the delivery costs or some other rubbish like that... Seriously, I would work like I would be unemployed before breakfast! One star is still too many for that

I can hardly believe it! A sofa set should be delivered between 7 a.m. and 1 p.m. Called customer service at 2 p.m. "yes, it's still coming, there were problems with a customer". Called at 4:45 p.m. "Unfortunately I can't reach the shipping company, they're probably installing and can't answer it. You have to be patient." Called at 5:15 p.m. "The shipping company was canceled this morning, there is a new delivery date." What's this crap?! Can't you just be honest?! As if there was nothing better to do than wait 11/12 hours just because there was no honest, competent statement!!!! Never again Höffner!!! Update: My husband went to the store again in person, where he was rudely told that we were out of luck and would have to sleep on the floor, after he explained that we were using the sofa as a place to sleep. The lady then became aggressive and asked if we didn't have a bed. What's going on there ?! Aren't you ashamed?! I'm pregnant and now I'm allowed to sleep on the floor because we got the information so late and now we can't take any action! Then, from 2 p.m. onwards, they supposedly only knew that there would be no deliveries. Funny that I didn't receive this information. The sofa is still in Hamburg. Disgusting attitude, inhumane, cheeky. I can't think of anything else about it!

Mr. Bahar and Mr. Zeray gave me exemplary advice. The gentlemen were very friendly!

Very big compliments to Mr. Purfüst from the bed department! We felt in great hands. So that we could do the perfect test, toppers were swapped from bed to bed and pillows were put away. There was no attempt to sell us anything we didn't need. On the contrary, the cheaper bed was recommended to us so much and we are just super satisfied. The next time we buy a bed, we know who to talk to. Very nice and accommodating. Was able to convey his knowledge very well. He was able to adapt very well to his counterpart. Simply what makes a good salesperson. Thank you very much for that!

Unfortunately, we cannot report positively about Höffner. We purchased chairs for the dining table with a solid metal frame about 4.5 years ago. The metal frame of a chair has now broken without warning. We're just glad there were no serious injuries. After we wrote to Höffner several times, customer service only told us that there was nothing they could do for us, it was outside the warranty. Legally perhaps correct, but we would have expected goodwill and a solution-oriented approach here. But even if you ask again, you just block the topic and avoid possible responsibility. In our opinion, a furniture store like Höffner should not sell such inferior material. Upon request, the procurement of spare parts was also ruled out, making it clear that we would no longer be reporting on the issue. Customer service is different.