Höffner Furniture Company GmbH - Hannover in Hannover

The customer service is terrible and they judge you for not speaking German. And the information is too vague.

I hadn't been there in ages. So today I stopped by for a meal, which was really delicious. And then I went shopping. I felt like I went to a price scanner a million times trying to find out the price because nothing was marked. I finally gave up, so I went to the checkout with my three items. I stood in line for half an hour because only one older gentleman was calmly ringing me up. When I asked if they could open a second checkout, the only answer was, "We don't have any staff." That's pretty normal these days, but come on, Höffner, we've arrived in a modern world, please install self-checkout lanes; every supermarket has them. I don't need to go through that again anytime soon 😢

We ordered a shoe cabinet and a wardrobe from Mr. Wuzik today before closing time and received very friendly and competent advice. We'll gladly come back!

We went to Höffner today and bought a leather suite. We were served by Mr. Grages. This man is extremely knowledgeable, competent, and incredibly friendly. He deserves 6 stars.

The staff were very unfriendly, especially rude at the information desk. Thank you for letting me buy something from you.

Excellent and comprehensive advice from Mr. Awdi. Mr. Awdi was incredibly friendly and competent. We're leaving with a very positive feeling and are looking forward to our new kitchen!

A good furniture store with friendly staff. It's fun here.

Absolutely terrible service. I was expecting a guest sofa to be delivered. What arrived was a complete wreck. Even after I filled out a complaint form, it wasn't picked up. Only after I explicitly requested it was a pickup date arranged. Now I have to put my Christmas guests up in a hotel. I asked for a discount or some other form of compensation. This was refused. No alternative was offered, and a cancellation was also rejected. But the important thing was that the money was debited immediately upon purchase. I'm very disappointed, as I bought a lot of things for my new apartment from Höffner this year. The salesman asked us to order from him, saying that the furniture industry had collapsed and they depended on the commission. Out of pity, I even waited until he returned from his lunch break. But you can't count on any goodwill from the staff. So, thanks for nothing. That was the last time I'll ever shop at Höffner.

I bought a computer desk online for everyday use. Everything went perfectly, from ordering to delivery – top-notch. Even the assembly was easy and well-described; they even included an extra screw for each part – great! That's how it should be! Excellent!

After purchasing a bookshelf from the showroom, I was told I would be contacted as soon as it was dismantled and ready for pickup at the warehouse. Two weeks later, I received an email stating the bookshelf was ready, so I went there. After an hour's wait, I was told the bookshelf was missing and I should contact customer service. Customer service said they would contact me as soon as the bookshelf turned up. Unfortunately, I had to follow up several times to find out what had happened to the bookshelf. Eventually, I was offered a refund, which I declined because the bookshelf would have been a perfect fit for my space. Now, two months after the purchase, I was simply refunded without any further consultation. I mentioned several times during phone calls that the same bookshelf is on display in the Frankfurt and Fürth showrooms. Would it have been so difficult to arrange for a shipping company to deliver it to me, even if I had to pay extra? More importantly, if things had gone the other way, could I simply say, "Sorry, I don't like it anymore, I'm canceling the purchase"?

Absolutely terrible customer service. Simply disappointing. We bought half our furniture from Höffner this year, and one piece was still missing. An 8-week delivery time was acceptable (although the salesperson verbally assured us it would be 4 weeks). Instead of a guest bed, a pile of junk arrived. We filled out a complaint form and requested a prompt replacement. Not a word was said about what to do with the huge pile of junk. Then we received information that the new piece would be delivered in the second week of January. We were not happy with this, as we had already waited a very long time for the first delivery. We then went to Höffner to find a solution. A price reduction, an alternative, and even a cancellation of the order were refused! The customer service representative didn't even have the courage to tell us this in person; we received an anonymous email with the unpleasant news that evening. When we were choosing our furniture, a salesperson practically begged us to place the order with him. He claimed that the furniture industry had collapsed and that Höffner works on commission and he needed the money. Out of kindness and pity, we even waited until he returned from his lunch break to place our order. Conclusion: never again Höffner.

I recently received advice from Lana Globisch regarding the purchase of a mattress. Her advice was excellent, both professionally and personally. I am extremely happy with the mattress. Thank you very much! 👌🏻

Unfortunately, I cannot recommend Höffner's service. Practically everything went wrong with my order: a complete package was missing from the TV stand, a part was missing from a display cabinet, and the dining room sideboard was delivered in the completely wrong color. Resending the missing or correct parts would have taken several more weeks, so ultimately, cancellation was the only option. And I had already waited nine weeks for delivery. What was particularly disappointing was that Höffner showed absolutely no willingness to compromise – neither a price reduction nor any form of compensation was offered, despite the numerous errors. Although I have already paid in full, I now have to wait ten days for the defective furniture to be picked up – only then will the return process be completed and I will receive my refund. Overall, a very frustrating experience, both with the delivery and the handling of the complaint.

We were at the A2 Center, which was offering a 40% discount plus a 15% employee discount. So far, so good. We had chosen a not-so-cheap coat rack, which had a sign advertising 40%+15%. The very friendly salesperson had already started filling out the contract and then got to the price. Well, what a surprise! Of all places, THIS coat rack didn't have the discount. Apparently, someone had put the sign upside down. Yeah, right. That's how you lure in customers. It's a shame, because usually the nice salespeople can't do anything about these tricks. Now we'll check out the competition.

We bought a kitchen here and had nothing but good experiences. Everything went smoothly from planning to installation. The installation team was especially great; they put the whole kitchen up in one day. We're very happy with the result, and the price was excellent. You might have to ask about cheaper options, though; they won't automatically suggest them.

Honestly, a ten-week wait for a bed is really long. If I had known that beforehand, I probably would have chosen a different provider. It's a shame – I'll keep that in mind for the future.

We received very thorough and expert kitchen advice from Mr. Awdi. He was extremely friendly, took plenty of time, and patiently addressed all our wishes and questions. Even though we ultimately chose another supplier due to a more affordable offer, we can wholeheartedly recommend Mr. Awdi's consultation. Thank you so much for the excellent service!

Mr. Strehlau was quick, friendly, and competent. We had a pleasant experience buying furniture. We'd gladly shop with him again 😊

A huge and beautiful place where you can get everything you need for your home. The prices are very reasonable, and there's a two-year warranty. There are also special offers, a cafe, bathrooms, and a suitable place to relax.

We are regular customers at Höffner. I once had a question about the offers, and an employee named Ms. Ahadian answered me very patiently and kindly. Another time, the checkout line was very long, and I had a problem, which Ms. Ahadian resolved calmly and kindly. I would like to sincerely thank your patient and friendly staff. I am happy to give you five stars – for your friendly employee Ms. Ahadian and the excellent customer service. 💝💝💝

Mr. Ghadeer designed our new kitchen. We are extremely pleased with the result and with the entire process so far! Everything was very professional, and he took plenty of time. Thank you!

I ordered furniture in March. After the goods finally arrived, one piece of furniture was wrong. So I ordered again and – waited again. Then the correct piece arrived. However, an important part was missing. I then ordered it directly from the manufacturer. According to the service representative, the part should then be installed. Nothing has happened to this day. And then the final bill arrived. Calling the furniture store? Impossible. Höffner is there for everyone? Except (anymore) for me. Never again.

Excellent advice during the kitchen planning phase from Mr. Paul, who took plenty of time to help us make the right choices. He also suggested alternatives to meet our needs.

We were looking for a box spring bed and, after excellent and very thorough advice from a highly competent employee, we found one and bought it. I can wholeheartedly recommend this furniture store.

The restaurant on the 3rd floor is great. Breakfast is delicious. The furniture store is very nice, the whole atmosphere is pleasant, and all the staff are very friendly. We've bought some furniture here before.

Our experience with the customer service was good. However, we won't be making any further purchases. We bought a dining table and four chairs, but we returned the chairs because the color simply didn't match the lighting in our home. First, we were taken to the warehouse, then we waited forever at the checkout, and were then sent to customer service. The woman there was trying to be friendly, but it was clear she was annoyed. She informed me that a 10% fee would be deducted according to their terms and conditions. Alternatively, we could take other chairs. We've now wasted our money, and Höffner has taken our money. I've never experienced such poor customer service, and I made that clear. We refused to buy new chairs on principle, and given the circumstances, it was simply out of the question.

Excellent advice from Ms. Kuitkowska when buying a sofa! Truly great.

Excellent service. The restaurant was also very good, highly recommended, and the service was truly outstanding.

Friendly advice without any pressure to buy anything. Really personable and answered all my questions. Great trainee, Mr. Wuzik!

We were there today because of the prize draw; the woman at checkout 3 was very friendly to us, we liked that.

We bought a fantastic box spring bed in Altwarmbüchen. We received excellent advice from the very friendly and knowledgeable salesperson, Sayed Tamin Bahar. Thank you so much! 😊

Mr. Wuzik is very competent and super nice today. Thank you so much! 🫶

A fantastic, spacious store with thoughtfully displayed merchandise. We received excellent advice when looking for a sofa, and again a few days later when buying a box spring bed. The focus wasn't on selling us the most expensive option, but rather on tailoring the product to our specific needs. Highly recommended Höffner in Altwarmbüchen 😊

A 7.5-ton Höffner truck keeps parking overnight on Hamsunstrasse in Hanover, taking up the few available parking spaces for residents. Is a delivery driver being forced to take the truck home overnight? This has to stop. Next time I want to buy furniture, I'll go to Wallach. For that reason alone.

Friendly staff, great service, everything went smoothly...

Excellent advice from Ms. Barbara Schräpel! We will definitely come again, thank you very much!

We received excellent advice and a great discount when we bought a dining table. We are very satisfied.

I confess, I often visited the store just for the restaurant, with friends for breakfast or coffee. Recently, I had some time to spare and, while browsing, I spotted a really nice couch. I slept on it and bought it as a display model. I was surprised that the delivery date was set for five weeks after the purchase, since the furniture was already on site. I also found the 11-hour delivery window very ambitious; it meant being available all day and ensuring a smooth delivery. The day arrived, but the couch didn't, and there was no cancellation notice either. :( A lively exchange of emails ensued; they promised to look into it, initially friendly, later somewhat cold. They offered a shopping voucher as compensation. I had the day off on the delivery date and was renovating, so it was annoying, but okay. If I had taken the day off during that time window, I would have been furious... A week later, the couch arrived, but not the promised voucher. After inquiring, I received the voucher later, by email in the middle of the night, to be redeemed that same day, otherwise it would expire. I confess, I'm disappointed and am now looking for a nice place to meet up...

We were there on Saturday evening and wanted to find out about box spring beds. We received very friendly and competent advice from Ms. Schräpel. Highly recommended.

We were looking for a dining table at Höffner-Hannover with quite a few specific requirements. We received very professional and thorough advice and assistance from the first salesperson, Mr. Strehlau. We ordered the dining table. Thank you very much for that.

Friendly staff, good advice, very large selection.

I received extremely friendly and competent advice from Mr. Ghadeer in the kitchen department. I felt very well looked after.

We looked at dining room furniture at Höffner in Altwarmbüchen and then ordered it online because no sales staff were present. Initially, we had to endure an unusually long delivery time. When the delivery finally arrived, we wanted to assemble the table – but the base was so poorly made (very little glue and screws that were far too short were used) that it collapsed immediately during assembly. We immediately contacted customer service and described the damage in detail. Unfortunately, communication was very slow and unhelpful. After several correspondences, we were told that a replacement part could not be delivered until the second week of January 2026 at the earliest – a total delivery time of over six months (the order was placed in early July) and much too late for our planned Christmas with the family. We are very disappointed with the poor quality, the long wait, and the uncooperative customer service. A solution before Christmas doesn't seem to be planned. You could say, it happens sometimes. Yes, we agree, but a few weeks earlier, we had the same experience with our daughter. Exactly the same thing: a box spring bed that was simply poorly assembled. We're clear: This is not what we call customer service. Never again Höffner.

Super friendly and helpful advice. Thank you very much, we'll be back!

Very friendly and extensive advice.

Even though we arrived just before closing time, they took plenty of time for us. The advice was very competent, and we felt in good hands!

Great, patient advice - thanks to Mrs. Pechmann from the sofa department

At Höffner in Hannover Altwarmbüchen, there are an overwhelming number of sample kitchens to view. Every imaginable width and height of base cabinets and wall cabinets is on display. All possible fronts and countertops can be viewed in real life. A truly incredible exhibition. There are many suggestions for putting together your own kitchen. Our consultant, Mr. Nandy, listened in detail to our requirements and went through the various options with us. The final price for our kitchen is, in our opinion, very fair. We would order a kitchen here again anytime.

A competent, friendly consultant with patience and expertise. I'd be happy to work with her again anytime.

I'm thrilled and love it here. The restaurant is also fantastic!

Excellent advice from Mr. Ghadeer, with a wealth of expertise, innovative ideas, and an eye for detail. We made the purchase immediately, as we were particularly pleasantly surprised by the good ideas, even though we were already well prepared. We thank Mr. Ghadeer and look forward to the measurement consultation!

Super friendly staff who take their time. Unlike in Magdeburg.

I spent several thousand euros at this furniture store and, among other things, bought a cutlery set that rusted after a few months, or rather, had several rust-like spots. Unfortunately, I couldn't find the receipt, but I had a customer card. Even so, I couldn't exchange it. So I'm wondering why else I have a customer card. I find this service very poor. I won't shop here again.

Very disappointing – poor customer service in the bargain section! I was at Höffner Furniture and found an Engeo desk in the bargain section that I really liked. When I asked the salesperson to sell it to me, they refused, saying they "still have new ones in stock." But I wanted exactly this display piece from the bargain section, and that's what this department is for. The behavior was unfriendly and not very customer-oriented. If a customer wants to buy something that's specifically listed in the bargain section, that should be possible. Very disappointing – that's not what I imagine good service to be.

Thank you for the friendly and competent advice. Ms. Peter was a wonderful help.

We decided to buy a kitchen including installation from Höffner Langenhagen and received detailed advice. We had very precise ideas and all our wishes were taken into account. The measuring appointment then took place very promptly. The delivery ended up being a little over a month after the announced delivery date. But we had already expected this; you hear everywhere that you have to wait quite a long time for a kitchen - no matter where you order. The customer service was helpful, though; a week after the originally announced delivery date, we received a call letting us know when the kitchen would arrive. The delivery and installation were really perfect: The installation team was simply fantastic - friendly, fast, and clean. Thanks to both guys!! Overall, a very good experience.

The advice in the kitchen department from Mr. Omar Ghadeer was very very very good 👍 👌

For many years, we've been shopping at Höffner in the A2 Center for everything from dishcloth sets to furniture. The restaurant with its rooftop garden is a truly lovely place to linger; the food is diverse and, in my opinion, reasonably priced. We don't have young children anymore, but we're still pleased with how child-friendly Höffner is (childcare and changing specials are fun for families with children). Occasionally, they host cooking demonstrations in the kitchen department, where there's plenty to try. In this respect, Höffner has that warm, family-friendly "IKEA" feel. - Unfortunately, coffee is no longer free for loyalty card holders since the coronavirus pandemic. The furniture selection here also includes furniture from well-known brands, alongside a wide selection of "house brands." It's the only furniture store in the Hanover area that I like to accompany my wife to...

Birthday voucher worth €10 redeemed. Large selection

I bought a kitchen today, and Mr. Paul was very friendly and very competent. I can only recommend him.

Never again Höffner – responsibility shifted onto the customer I have rarely been as disappointed as I was by Höffner. Before purchasing, I had explicitly pointed out the narrow staircase and shown the salesperson photos. I was assured several times that transporting the bed would not be a problem. This turned out to be false – but instead of taking responsibility for this miscalculation, Höffner is now demanding 10% compensation from me, an additional penalty for an error made by its own staff. Service and customer focus? None. Instead of a solution or a concession, I am fobbed off with standard platitudes. Even my name was misspelled several times throughout the entire correspondence – despite several warnings. This may seem small, but it shows how little attention and respect customers actually receive here. Conclusion: A company that offers advice should also take responsibility for false promises. At Höffner, the opposite happens. For me, one thing is clear: This was my last purchase there.

Good day, I was at Höffner for the first time and got competent advice from Mr. Surendra and have now received such great chairs and tables, we really wish Mr. Surendra all the best for the future

We planned a Nolte country-style kitchen with a cooking island with Mr. Schewe. We had a rough preliminary plan/idea from a consultation at Porta, but Mr. Schewe was able to refine it with a few helpful tips. After taking measurements, we had to resize a few cabinets, which wasn't a problem either. We also think that being able to reuse old appliances is a great way to go in terms of sustainability. I originally wanted to build a kitchen myself using the IKEA Method system, but considering the time and cost involved, the Höffner-Nolte option makes more sense. We're excited to see the finished kitchen and will closely monitor the contractor's installation.

Unfortunately disappointed - no recommendation We were really looking forward to our sofa, which we bought locally, and we accepted the four-week delivery time, even though it was an express sofa, as delivery was included. Unfortunately, despite the undamaged packaging, it arrived very damaged, which is why we only noticed the broken condition during assembly. Since it was delivered at 7:20 a.m., we couldn't reach customer service before 10 a.m. After little feedback and little willingness to help, and a lot of back and forth, the broken parts were replaced after a week. One leg was damaged again, but I won't go through the headaches of the delivery team and customer service again. It's a shame that I only got stupid comments and no quality for my money.

I'm thrilled with the presentation, the offers, and the outstanding customer service. Mr. Strehlau deserves a special mention here; he's very friendly and courteous, and he provides excellent advice. Mr. Strehlau ensures that every customer feels comfortable and will be happy to return. A+!

We bought six dining room chairs from Höffner in Altwarmbüchen. Mr. Strehlau's service was super friendly and pleasant. We were even able to take the chairs home right away. As Mr. Strehlau promised, they even fit in the car. :-)

Today we were at Höffner Hannover – great atmosphere, delicious waffles, and amazing deals! Our purchases totaled over €200, and thanks to the lovely Ms. Ahadian at the checkout, we even got a €50 discount. So friendly and patient! Thank you to the whole team – we'll be back! 🛋️😊✨

Great advice, you get a lot of time for your customers. Thanks to Mr. Paul!

Can be recommended, we were looking for a wall unit and found it. There is something in every price range, the salespeople are very competent and friendly, really great 👍

I would like to sincerely thank Mr. Bahar from the Express/Garden department for his professional and friendly advice. The successful purchase resulted in a great outcome, and I wish him many more satisfied customers like me! Thank you!

Mega campaign for the anniversary

Great furniture store! They have everything imaginable, and the temporary promotions are cool.

We purchased our new kitchen from Möbel Höffner and were advised by Mr. Ghadeer. He spent a lot of time with us and responded to our requests very competently and kindly. We particularly appreciated how patiently he explained all the details and found creative solutions. Thanks to his support, we got exactly the kitchen we envisioned. We highly recommend Mr. Ghadeer as a consultant.

Staff very polite always happy to come back

Best furniture and decoration in Hanover

I bought a dining table and chairs from Höffer and am very satisfied. The advice I received from Mr. Cornelius Strehlau was extremely friendly and competent. The delivery and quality met my expectations – everything was top-notch! Highly recommended.

Everything was great 👍🏼 very nice staff

Great furniture store with a fantastic restaurant. Great promotions where you can save a lot of money. The customer service is also very good. If there's a wait, you can get a coffee. I always enjoy coming back.

We've ordered several items from Höffner and have always been satisfied. Always happy to order again.

I had a truly competent and friendly kitchen consultation today. Mr. Schewe took a lot of time and was able to suggest and show me alternatives. Thank you very much for that.

Very nice saleswoman at the carpets

Prices are a bit on the high side, but otherwise the atmosphere is always nice and the deals are good. We enjoy coming here.

We were at Höffner in the A2 Center today and had a wonderful visit. The children's festival was particularly well organized: face painting, balloons, small crafts, and hands-on activities – all free and lovingly done. My son had a blast, and we were able to browse at our leisure. The staff was also friendly and helpful. The only thing we would like to see is more vegan food options in the restaurant/café. Then the visit would be perfect for families like ours.

The staff were all very nice and gave good advice.

Huge but large selection, very friendly staff! And a great event!

Best furniture store with the best salespeople

Good selection great PROMOTIONS

The salespeople were very nice and despite many customers the waiting times were short

Great deals. Always worth a visit.

Great shopping experience and super birthday promotion

Everything is great. The whole family was happy.

Pricing and promotions are a disaster—pure bait and switch with a thousand additional conditions. Exhausting and frustrating. Staff are friendly, hence the 2 stars.

Recommend. We bought most of our home furniture more than two years ago and payed by zero interest installment. They are still working very well and we are satisfied with our purchase. The restaurant's daily dishes have a good variety, and the unique view on the top floor is a pleasant place to relax. Some weekends we go there just for coffee and cake.

The spice workshop was very good! Thank you

Shopping at Höffner is simply fun for everyone. The food is delicious, and we've already found a lot of great furniture.

A super great family celebration here at the Höffner in Altewarmbüchen

Very large selection and great service! Thank you very much

Mr. Wuzik gave me excellent advice today when buying a sofa.

Overall, it's very cold. So far, everyone has been very friendly. But a lot of it is very misleading.

Very good selection. I was interested in bathroom furniture. Unfortunately, they no longer have the right sizes.