Höffner Furniture Company GmbH - Hannover in Hannover

Super nice advice, gladly again!

Hello! We visited Mr. Awdi for a kitchen purchase consultation. The atmosphere was fantastic. Absolutely customer-focused, competent, and very friendly. They catered to our needs and incorporated expert ideas. Our children also had a great time in the childcare. We enjoyed it so much that we also bought a kitchen. Thank you for this great advice!

Excellent advice and a fantastic experience! We received extremely friendly and competent advice from Ms. Frank. She took plenty of time and addressed our individual wishes and needs!

Super relaxed shopping possible. Good deals. Good quality. Good advice.

I would especially like to commend your colleague, Mr. Purfürst. He was exceptionally friendly, courteous, and competent to my parents-in-law. It was a pleasure for all of us to receive his advice. Thank you again, Mr. Purfürst!

We received very detailed advice, and all of our questions were answered very well. Mr. Awdi is highly recommended.

Bad service! Several years ago, we bought two roller shutter cabinets from a furniture retailer that no longer exists, and now we only need two new roller shutters with attachments, as the cabinet is otherwise in good condition. According to the furniture manufacturer, who unfortunately cannot supply end customers directly, we can easily order these replacement parts from any furniture store that works with this manufacturer. That's how we came across Höffner Furniture, with whom we have been very satisfied so far. An employee in the relevant department took up the matter and sent an email inquiry regarding the delivery time and retail price of the replacement parts. Since we still haven't heard anything from Höffner after a week, I called them today and learned from customer service that Höffner cannot order these replacement parts (they replied: "It's not possible, there's nothing we can do"). We don't find that very customer-friendly, and we haven't even received a response. We suspect that Höffner would rather sell two new, complete roller shutter cabinets.

Due to damage to the countertop of our rental kitchen, which was caused by us as tenants, we require service from Höffner to replace it. We've been struggling for several months to arrange an installation appointment, but Höffner has been unable to schedule an appointment with us as customers. The only service that has been performed without our consent is subscribing to the newsletter. Our conclusion about Höffner: This is a store we cannot recommend, and one where you should definitely not purchase long-lasting products, such as kitchens.

I'm not happy with my kitchen. After two years of complaining, numerous appointments, and many nerve-wracking discussions, we parted ways with a compromise. I would have gladly spent €5,000 more, i.e. €30,000, instead of this hassle. No, sorry, never again.

On May 14th, an electric stove was ordered from the Altwarmbüchen branch. According to a very friendly salesperson, delivery would be within 2 weeks. Ten days later, an employee called and asked if we had received a delivery date yet. He was surprised when we answered "No" and promised to look into it. A few days later, a woman called and gave us a delivery date of 4 weeks (ATTENTION!!!). After four weeks, the stove was finally delivered. But the men who delivered the stove on June 20th are not allowed/able to connect it, even though delivery and connection were ordered. The new stove was delivered to the apartment, and we have to wait for a new date for connection and removal of the old appliance. Hopefully, this will happen before the old stove gives up the ghost.

Mr. Ghadeer for kitchen planning and Mr. Wruck for bathroom planning were extremely competent contacts for my needs. In both areas, solutions were offered and found quickly, easily, and very professionally. A great team that made you feel very well looked after at all times. The department head seems to have built a team, including young employees, whom he has trained very well and trusts to handle challenges in the best interests of the company. Keep it up 👍🏻

I'm only rating the restaurant here, as I always come here to eat when I come to Hanover for work: Selection of food 1, Rooms 1, Prices 1, Friendly staff, THANK YOU

I was there yesterday to pick up my order at the counter where the goods issue was. There was no one there, so I told the employee in the white shirt and dark trousers that I would like to pick something up. He was standing there with a colleague, and they were chatting. All I got in response was a "very nice" reply, and I should go to the manned cash register. How am I supposed to know that it would be done there? It didn't say goods issue at the cash register where my colleague was sitting. I also work in retail, and I know that it's not as nice as it used to be. But it's the tone that counts.

Very friendly staff and excellent service. Special mention goes to Frank and Hofmann. Everything went smoothly. We'd be happy to come back! Top notch! :-)

Very poor customer service when it comes to complaints. No one can tell you who to contact. Afterward, you continue to receive various email addresses, with various statements and requests. Unfortunately, as a customer, you receive very poor service here. With so many different ways to contact them, you quickly lose track and are left hanging.

Great advice in the kitchen department

Very unfriendly service from the staff, they seem to be forced to be there.

I ordered a small kitchen and received excellent advice from Mr. Awdi. All my wishes were incorporated into the kitchen and implemented perfectly. The installers worked cleanly and neatly. I highly recommend them.

Bad service. Customer service is unresponsive. Sold furniture is not delivered on time. Sometimes only partially delivered. When selling, they say it will take about 8 weeks, but they don't deliver until 11 weeks later. Worst furniture store I've ever seen.

We are extremely satisfied with the advice we received from Ms. Globisch; she is a fantastic salesperson who is super friendly and very professional.

Carpet department – ​​very polite and helpful staff. Great selection and reasonable prices.

It's actually a well-stocked furniture store. Unfortunately, I had to search forever for a consultant. Five of them had gathered and preferred to talk privately. When they spotted me, they charged me for a dresser, but they seemed somewhat reluctant. I didn't get the impression that the consultant noticed that I was genuinely interested in the €3,500 sideboard. The visit was good for browsing. Finally, something that really annoys me about furniture stores in general. Just make the prices clear and understandable! All these fake discounts are annoying.

My contact was Patrick Grininger and a sales trainee. Everything went smoothly…from the contract to delivery. I don't understand most of the comments here. Sometimes you just have to be a little patient to find a consultant! Ultimately, they're just trying to do their job. Delivery time was also fine; it's normal these days for it to take several weeks. Overall, everything was great 💪🏻 Thanks for the great service

We planned our kitchen today with Mr. Awdi. A very courteous and friendly young man with lots of great ideas. You can tell he really enjoys his job and does it with conviction and passion. Thank you so much, we found our dream kitchen :)

We actually wanted to buy mattresses, but unfortunately, we were approached directly and couldn't look around. The Tempur mattress was highly recommended to us. The price was over €2,000 each. Even with the discount, we were completely overwhelmed and ended up not buying anything.

When we purchased the sofa, they said it would take 8 weeks to deliver. After 8 weeks, it turns out they weren't talking about the delivery time until we get the sofa, but rather the delivery time in the warehouse. We have to wait another 4 weeks for the sofa to be delivered to us. As compensation, they're offering us a €50 gift card. It's a joke. Customer service was totally rude and simply ended the call and hung up. I'll wait and see if the sofa really arrives in 4 weeks or if there are more surprises waiting for us. Absolutely not recommended.

We bought a sofa 3 weeks ago and are completely satisfied!!!❤️ Ms. Franck gave us great advice!! 👍🏻Thanks again🥰 Since we didn't want to wait that long for the great piece, we were able to pick it up in Hamburg.🚚 And by the way, you can also get delicious food at Höffner😋

We ordered a sofa in January. The saleswoman was extremely friendly, which I'd like to highlight as a positive! Unfortunately, the rest of the delivery time isn't as positive. The sofa was supposed to take 9 weeks to deliver. In the end, it took over 4 months! We made a lot of phone calls, but nothing was done. The problem actually wasn't with the manufacturer, but with Höffner's logistics company, which unfortunately could only deliver within Hanover four weeks later. Apparently, another company couldn't be hired. As a gesture of goodwill, we did receive a voucher, hence the 2 stars. Now we come to the biggest problem: the sofa was delivered, and we discovered that it was unfortunately the wrong model! So we immediately contacted the furniture store by email with all the necessary information, photos, etc. Unfortunately, there was no response. So we reminded them again. Still no response. From the delivery time issue, I already know that you can't reach customer service by phone because there's no direct line. So now we have a sofa that doesn't match the one we ordered. But we don't want to use it either, hoping Höffner will take it back at some point, if they ever read our emails. Overall, not recommended! Long wait time, and ultimately, the wrong sofa was delivered. The 2 stars are only for the nice saleswoman (she also made a lot of effort with the delivery time) and for the goodwill with the voucher.

Very competent advice when buying carpets!

We bought a sofa from Mr. Witte at Höffner in Hanover and are absolutely thrilled! From the initial consultation to the completion of the purchase, everything was top-notch. Mr. Witte took his time, was very friendly, knowledgeable, and understood exactly what we were looking for. Thanks to his honest and professional advice, we found the perfect sofa. This really makes furniture shopping fun! Thank you so much – we'll be back!

Large selection Friendly staff Clean restrooms and a fresh restaurant

We went to Höffner today and bought a leather suite. We were served by Mr. Grages. This man is extremely knowledgeable, competent, and incredibly friendly. He deserves 6 stars.

While the purchase of our bed three years ago went well, we are now very disillusioned with the reordering of a mattress. We have been exchanging emails with customer service for months, but responses are very slow. Since we have no alternative, we finally had to place an order; that was two weeks ago. We are still waiting for an order confirmation, invoice, or delivery date. Update: We have been in the ordering process for three months now and have been waiting for the order confirmation for five weeks.

Poor customer service communication.

We were looking for a kitchen for our new building and found it. After a very personal consultation and many ideas, both on our part and on the part of the consultant, we are looking forward to the next 20 years or more with our new dream kitchen from the Höffners house brand. Thank you for the opportunity and the win in your photo kitchen campaign. Photo will follow in a few months after construction.

Great advice from Omar Ghadeer, gladly again

Mr. N. Witte from the upholstery department advised us very friendly, patiently and with a lot of specialist knowledge regarding a relaxation chair. The local shopping experience was very enjoyable and fun - something you (unfortunately) don't experience very often these days. Now we are waiting full of anticipation for the delivery of our chair :-)

Rarely have we experienced something so extremely unfriendly! We called about the delivery date to find out what the general process is, i.e. when the delivery date will be agreed and how far in advance you will be informed about delivery etc. We ordered locally 8 weeks ago, so we were roughly expecting delivery now. But what was worse than the lack of professional information was the incredibly unfriendly treatment of customers. The lady with the Saxon dialect was unfriendly from the start of the phone call and my husband even tried to cover that up with friendliness. The rudeness went so far that the nice lady simply ended the phone call even though there were still questions unanswered. Where do we live?!

Disaster service, I bought real wood furniture online 5 months ago. Now I see that the woodworm is up to mischief. Customer service offers me a ridiculous voucher for €50. Never again Höffner, the wood was obviously not processed or stored dry.

Very nice lady, gave us excellent advice. Gladly again.

Never again Höffner! Agreed delivery times are not adhered to. I only received information when I asked and no insight was apparent. Original sound from the employee: “Tough luck, then that’s it!” Think carefully about buying from Höffner. I won't do it again.

Thank you very much for the very friendly and competent advice from Ms. Globisch. We are looking forward to our bed and can highly recommend the advice!

A very good selection of all types of furniture: sofas, living rooms, bedrooms, kitchens, dining rooms, children's and teenagers' rooms, etc. Also a very good selection of carpets, cushions, bedroom supplies and kitchen furnishings. Very friendly employees found in all departments!

Unfortunately no good advice on site. In addition, the assembly (in my case a cabinet) is an absolute disaster. The competition really offers better things. Even in the lower press segment.

Sellers are great. But beware of having anything installed. DISASTER. Out of 3 orders, 3 had to be complained about.

Excellent advice when buying a kitchen. Our customer advisor Mr. Awdi is very competent, customer-friendly, responds to requests, finds solutions and has great ideas. We are looking forward to our new kitchen! A big thank you to Mr. Awdi!

Very detailed and good advice from Ms. Globisch

We ordered the furniture in November so that we could get it in time for the end of April. Although we were promised a delivery date in April, we ended up with a delivery date in May and no one can help us. Real customer service looks different

Waiting time at the checkout was too long, about 10 minutes. Only one ticket office open at around 2 p.m. Otherwise top range.

A huge compliment to Jana Globisch - we received perfect maintenance for a bed - we'd be happy to do it again!

Management should better inform the salespeople in the sofa department about their items and models... It's strange when you as a customer have more knowledge than two salespeople... Won't be coming back…

Today we bought a new dining table with a bench. Mr. Strehlau accompanied us excellently during the sale. Dynamically with a focus on our requirements, chairs, color samples and different finish models were carried across the dining room department to give us a better idea of ​​the combinations. The personal opinion and experience on the advantages and disadvantages of materials rounded off the sale. We had a lot of fun and are happy with our new dining area!

Click & Collect – No thanks! Because I thought it would be quick and I would definitely get the item I wanted, I decided on Click & Collect today. The ordering process went great and I quickly went to Höffner during my lunch break to pick up the water bottle I ordered. Payment at the main information desk was okay. The employee there does everything slowly and precisely - nothing bothers him, but I know that from other visits. Maybe that's not a bad thing at all. After paying, he sent me to the cashier. There I should say that I would do Clic & Collect and the colleague should then make sure that I get my goods. At the checkout the nice gentleman told me that my order number would soon appear on the screen, then the gate would open and I would receive my goods. Good! So I'll wait... After about 5 minutes, the light behind the transparent roller door went out. After 9 minutes I asked the gentleman at the checkout if something else was happening or if they were perhaps making lunch, because I would have been quicker with a normal purchase. Visibly annoyed, the cashier told me that someone would be there. But then he got up, went to the roller shutter, opened it, went around the corner and... immediately appeared with my small 500ml bottle. I apologized for the inconvenience (I don't know why), but it wouldn't be so great if it took so long. Then he told me that they, I guess the employees, but I don't know, were against Click & Collect anyway. “Great!” Then I pulled away with my pull. My lunch break was overdue - that wasn't planned!

Stress-free shopping and very good advice. Price performance is right. A friendly company in my opinion...Get off the couch and into the furniture store....if that doesn't exist anymore, the internet has got you😀👍🛋️🪑🚪🪞🛏️🧺🫶

We ordered a fantastically beautiful upholstered bed online from Höffner. After a slightly longer delivery time, Höffner's own shipping company arrived. It was carried into the apartment. After the individual parts were freed from the extensive protective packaging, we did the assembly ourselves. I would order online there again, everything went very well.

Very friendly staff, good price-performance ratio, you can always find something there

We planned and bought our kitchen here, I can say from experience again and again that the young man Mr. Awdi Jumaah has achieved great things, no wish was left out. We would provide great advice from the beginning to the installation of the kitchen. Many thanks to Mr. Jumaah for this. The construction team was just as great. 5 stars for that. Thank you

I can hardly believe it! A sofa set should be delivered between 7 a.m. and 1 p.m. Called customer service at 2 p.m. "yes, it's still coming, there were problems with a customer". Called at 4:45 p.m. "Unfortunately I can't reach the shipping company, they're probably installing and can't answer it. You have to be patient." Called at 5:15 p.m. "The shipping company was canceled this morning, there is a new delivery date." What's this crap?! Can't you just be honest?! As if there was nothing better to do than wait 11/12 hours just because there was no honest, competent statement!!!! Never again Höffner!!! Update: My husband went to the store again in person, where he was rudely told that we were out of luck and would have to sleep on the floor, after he explained that we were using the sofa as a place to sleep. The lady then became aggressive and asked if we didn't have a bed. What's going on there ?! Aren't you ashamed?! I'm pregnant and now I'm allowed to sleep on the floor because we got the information so late and now we can't take any action! Then, from 2 p.m. onwards, they supposedly only knew that there would be no deliveries. Funny that I didn't receive this information. The sofa is still in Hamburg. Disgusting attitude, inhumane, cheeky. I can't think of anything else about it!

höffner's inability is limitless, today a sofa bed was supposed to be delivered until 2 p.m. they were put off saying it would be delayed, when I called at 4 p.m. it turned out it wasn't coming at all because the entire delivery tour was canceled in the morning..... I was supposed to receive a call 15 minutes later regarding a solution so that my pregnant wife didn't have to sleep on the floor, since the old one had to be carried into the basement.... On the call So I'm still waiting in the branch and basically all I got was a put-off because it was Saturday, there's nothing you can do now blah blah blah... The strange thing is that the boss's put-off knew about my call but there was no mention of a solution except yes someone will answer on Monday... How long should I wait for the sofa 3 weeks? How about a timely clarification of the non-delivery? So you could have reacted in some way, but apparently nobody at Höffner cares. I was promised that you would get compensation..... I'm curious, probably the reimbursement of the delivery costs or some other rubbish like that... Seriously, I would work like I would be unemployed before breakfast! One star is still too many for that

Mr. Bahar and Mr. Zeray gave me exemplary advice. The gentlemen were very friendly!

Very big compliments to Mr. Purfüst from the bed department! We felt in great hands. So that we could do the perfect test, toppers were swapped from bed to bed and pillows were put away. There was no attempt to sell us anything we didn't need. On the contrary, the cheaper bed was recommended to us so much and we are just super satisfied. The next time we buy a bed, we know who to talk to. Very nice and accommodating. Was able to convey his knowledge very well. He was able to adapt very well to his counterpart. Simply what makes a good salesperson. Thank you very much for that!

Unfortunately, we cannot report positively about Höffner. We purchased chairs for the dining table with a solid metal frame about 4.5 years ago. The metal frame of a chair has now broken without warning. We're just glad there were no serious injuries. After we wrote to Höffner several times, customer service only told us that there was nothing they could do for us, it was outside the warranty. Legally perhaps correct, but we would have expected goodwill and a solution-oriented approach here. But even if you ask again, you just block the topic and avoid possible responsibility. In our opinion, a furniture store like Höffner should not sell such inferior material. Upon request, the procurement of spare parts was also ruled out, making it clear that we would no longer be reporting on the issue. Customer service is different.

We were there yesterday and we really liked it, the employees were in a good mood, there was a piano playing that drove through the store. We felt very comfortable and found a lot, the cashier served us very well and explained to us how the percentages work and what they apply to and so on. This makes up for our experience from last year and we are now happy with our sofa, which was really a good choice. We gave Höffner a second chance and were not disappointed. A nice shopping experience.

Actually zero stars, we are disappointed. We bought a vanity combination locally about 1.5 years ago. Now the material is peeling off and we wanted to return the washbasin. After a long wait for a call back and a long email exchange, we are offered a refund of the money, but only if we dismantle the washbasin ourselves and drive 1.5 hours back to the furniture store so that it can be scrapped on site. It would not be possible to exchange it for a new one, but the exhibit could be had as an alternative. We would have picked it up and reassembled it if we had the time and that was the only way to get the same model back. We would have been satisfied with this as a last resort (since we really wanted to have the same model again) if we hadn't had to go through the hassle of dismantling the broken washbasin at short notice and driving it to the furniture store. Then you could have picked up the exhibit and assembled it over the next few weeks if you were satisfied with the exhibit and didn't ask for the full price back (which wasn't cheap either). But this is not possible. The exchange would only be possible if the broken one was returned. Because we don't have time to reassemble the vanity at the moment, we now have to do without it completely and live with the expensive, broken vanity instead of simply getting the display piece as a "reserve" (so that you can assemble it when you find the time). In my opinion it has something to do with goodwill if you don't get the opportunity to exchange for a new one. We will definitely not buy from Höffner again.

For the 10th anniversary with a wonderful spice workshop. 👍

Great workshop, it was a lot of fun. Great selection of spices :) thank you

I took part in the spice shop course today and it was very interesting and exciting on the 10th anniversary of höffner. I can absolutely recommend it and would happily do so again :)

Hands off! This furniture store is an absolute disaster! From the manager to customer service to the delivery service! One doesn't know what the other is doing, you're held back for days. Promises aren't kept! I bought a sofa on February 22nd. At first I wanted to pick it up myself in the van, but it is in the workshop, which of course the sellers don't know about. The department head, an unkempt, rude person, said I was unlucky and would have to have it delivered. One said delivery costs would be 49€, the other 59€, the other 69€...Delivery would be in 2-3 months according to the seller! I was served and went to customer service to cancel the purchase contract. They were very nice and offered to make a co-delivery. I accept this. I was told that someone would contact me by February 26th about a delivery date. However, nothing came. Today I called and was told there was no delivery, the sofa was for pickup in Altwarmbüchen. I should get in touch there. No sooner said than done, the lady called and said she had changed everything and I should now make an appointment for delivery. So called there. She said oh no, that wouldn't work now, the sofa was somewhere else... she would write down my number and someone would call me about the delivery, she couldn't access the system to make an appointment in Hanover. Just hassle with the store all the way through. They take the money but you don't get any service in return! Save your money and go to a decent store where customer service and satisfaction are still alive! You have to take care of it yourself and you will be treated rudely if you complain about it.

Chef's hat - 2 p.m. - 1 chef and 1 plate filler... and 30 customers waiting to be served... It was better, we left again, then preferred McDoof!!!!!!!!!

Kitchen - Very bad experience. Starting with the incompetent kitchen saleswoman (who boasted that she was actually an architect; despite all the problems with the kitchen that lasted for months, we never heard from her after the contract was signed) to the zero service or even customer-oriented "customer" service. After 4 months the kitchen is still a construction site, subcontractors assign responsibility to each other. Among other things, we haven't had a working stovetop since December 23rd, 2024. Apart from still missing parts, bad planning etc. Kitchen now visually messed up. On a school grading scale of 1 - 6, a 7!

Disaster! Before I wanted to plan a kitchen, I stated my budget limit and was agreed that it was possible. However, at the subsequent appointment we came to twice the price of the limit, even though we had always chosen cheaper options. During the conversation with Ms. Pia D. Kolthoff-Stimpel, I repeatedly asked about the approximate price, but this was deliberately not mentioned, they just said: “We are within budget.” The conversation lasted two hours, which was stolen from me.

After a long search, we finally found comfortable dining chairs at Höffner. Unfortunately only ordered goods, delivery time 12 weeks. During the first delivery 3 out of 3 chairs were broken. The wrong chairs were delivered on the second delivery after another 8 weeks of waiting. We have now waited another 12 weeks with just one chair and can only hope that on the third try we finally get what we paid for. When we asked how Höffner ensures a flawless third delivery, we were only told that they had no power over their suppliers and could offer us to choose new chairs. Sure, and then the whole drama starts all over again? Thank you Höffner for so much effort! From our side: Never again Höffner. Addition: the third delivery also did not contain the chairs we ordered. We have now canceled the order after almost a year and are starting our search again. Never again at Höffner!

Update on my recession, which is even worse than the first time! The customer service is a complete disaster!!!! Even multiple complaint emails were answered properly once and you had the feeling that you were taken seriously as a customer. But nevertheless, this tiresome topic of kitchen is not yet over and I would like to say, I'll give it all up and buy it somewhere else! I should receive feedback at the beginning of next week. Here, too, my complaint was answered briefly and concisely. It's just ridiculous and pathetic that a company like Höffner can afford to treat its customers like that these days! So that my request can be assigned: purchase contract number 6696860 The employee's service on site was very good and forthcoming until things continued. Data was not sufficiently passed on. You literally run after höffner and despite the anger you express, you still don't get an apology. I have the feeling that höffner doesn't need sales in the 5-digit range (without financing). The first and last time we left our money there! Simply without words! Customer service is a foreign word here! And when you read the other reviews here regarding kitchens, then the fun really begins 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ As a woman who is heavily pregnant and a man who is abroad for work, it is an absolute nightmare.

I made an order for over 6000 euros and the wrong order arrived, the complaint is being made by a person, Ms. Wengel Ch. So unprofessional so cheap. Will not come into this business again. Unprofessional sellers suddenly can't do what he sold to me! I hope the team people read all the things. Loading is disgusting 🤮

The store is a complete lying machine. We were told that we would receive the bed and bed base we purchased within a week, but even after three weeks we did not receive them. When we canceled the order - even though it wasn't our fault - we were still forced to pay 10% of the payment. I absolutely cannot recommend this store! The customer service is extremely rude.

Bad, worse, Höffner. Starting with the incompetent kitchen saleswoman (who boasted that she was actually an architect; despite all the problems with the kitchen that lasted for months, we never heard from her after the contract was signed) to the zero service or even customer-oriented "customer" service. After 4 months the kitchen is still a construction site, subcontractors assign responsibility to each other. Among other things, we haven't had a working stovetop since December 23rd, 2024. Apart from still missing parts, bad planning etc. On a school grading scale of 1 - 6, a 7!

Many thanks to Mr. Strehlau, who sold us our sofa(s) today. Mr. Strehlau was very friendly and responded to our wishes and ideas. Communication and processing went smoothly.

Dear team, Today my little daughter and I took an hour-long drive after announcing ourselves in advance to go shopping with you. My daughter was particularly looking forward to the children's area. We were confirmed that it was not a problem and that there were enough places available. Unfortunately, we received a very unfriendly welcome from Ms. V. on site. The communication was extremely short and distant - there was hardly any eye contact and the answers were short and unaccommodating. In the end, the children's area was apparently not accessible, so my daughter had to stop shopping, disappointed and crying. We were looking forward to a nice visit, but were very disappointed. For this reason we will not be returning. I would therefore like to recommend that you place more emphasis on customer friendliness, especially when it comes to children. [

Mr. Ralf Weyeneth gave me competent advice and took his time in selecting the high-quality carpets. I would recommend him and speak to him again at any time. Kind regards Andrea Häusler, February 8th, 2025,

Unfortunately, really bad customer service. Ms. M. laughs at customers on the phone when they complain about problems with delivery. You don't feel like you're being taken seriously or it contributes to a solution. Super disrespectful and unprofessional behavior. A lady like that should have no place in customer service. This has absolutely nothing to do with customer orientation. After a conversation with the supervisor, we were able to find a solution. It's a shame that this requires superiors and the employees alone are not qualified enough. The one star is only given to the super nice colleagues on the delivery team.

Unloading from 10 a.m. to 4 p.m

Many thanks to the lovely seller Mr. Strehlau. This is advice the way you want it. Very competent and courteous seller. We are very satisfied with our selection and we would contact him again at any time for advice when it comes to chairs.

Incorrectly labeled goods. And despite reporting there was no compensation, only a sorry. I once learned that if it's marked like that, then you have to sell it like that. But after I found out the original price I was very shocked. It was even cheaper than the promotion. Nice shop but staff are career changers.

We were at Höffner between Christmas and New Year. It was really very crowded. Nevertheless, all the employees were very nice and we were given advice as quickly as possible. The consultation with Mr. Wuzik was very pleasant. No trace of stress or irritation. Subsequent conversations were also productive and very nice. Thank you for the great service

Very good furniture store restaurant with a huge selection and freshly cooked food! I was totally surprised when I ordered a curry and all fresh, raw vegetables came into the wok, were briefly fried and then deglazed with a prepared frozen sauce. It was delicious too!! The only drawback: they close the restaurant at 6 p.m.

Large selection, friendly staff. Our 0% financing was processed quickly and easily. The offer prices are good otherwise a bit expensive. Very large selection of furnishings. Lots of parking spaces but not enough for weekends.

One star for this backward company because there is no other way. Save yourself time, money and nerves shopping there. Bad quality, bad service and high prices. Absolutely bad and I won't be buying anything there again in the future!

We have purchased exhibition pieces that should never be delivered to a customer. All of the furniture I ordered had adhesive residue. The lighting cable was torn out of the plugs and simply stuck into the compartment without instructions. Since I don't know which cable goes with which plug and which plug has to be connected where, the lighting cannot be used for me. The remote control for the lighting has a fuse attached to it. We spent two hours removing the adhesive residue and I gave up on the lighting😞. The dresser feet were bent. There are no mounting accessories for the hanging display case.

We can only advise against purchasing. We have the Musterring JustB box spring bed! Purchased for just under 3,000 euros and a lot of things just didn't work. - The bed had a significant delivery time. - Initially, incorrect mattresses and a duvet cover that did not match the Musterring bed were delivered. The complaint dragged on for months until all the defects were finally eliminated. Our stairs were also damaged during the initial delivery, which fortunately was recognized as insurance damage by the designated Höffner freight forwarder. Unfortunately, Höffner did not respond to further procedures, despite multiple complaints and reminders. We can therefore only advise against ordering furniture in the high-price segment. Both the delivery and the communication with customer service are poor. The manufacturer Musterring should also put its continued cooperation with Höffner to the test.

Restaurant is great, prices are okay. We really enjoy having breakfast there. The restaurant is always exciting because of the imaginative design, there is always something new to discover.

Very attentive and helpful. Seller was very friendly. Will come again to shop.

I can only advise against any purchases! Customer service is an absolute disaster! We have a complaint, we updated our address in the service area and pointed out several times that the old addresses were no longer correct and had to be deleted. A service man was supposed to come to us today. We've been waiting since 7 a.m. to find out at noon that he wants to drive 300 km further to the old address. The lady in service was not authorized to change the address, this should have been done by a colleague. Then it probably didn't happen. Nobody can be reached by phone. The number just directs you to the contact form and then you cancel. We are not even able to buy another cabinet for our 2-year-old kitchen because this brand is no longer available there. But a kitchen house was able to help us immediately. Don't be tempted by discounts etc.! Buy from companies that you can also reach by phone and where service is still very important.

Disastrous online shop. Shopping cart is not displayed correctly or you are catapulted back into the shopping cart during the payment step. The voucher is of no use to me if I simply cannot complete the ordering process and am lured with such great offers beforehand. Thanks for nothing.

We were looking for a new dining area. Mr. Strehlau gave us great advice when making the decision and saved us from making a big bad decision (corner bench ;)). We are now waiting for our order to be manufactured and are very excited. Höffner also had a really large and high-quality selection. Absolutely recommended.

Mr. Tektas from Financing is the best! Thank you for quick and competent processing...

Politeness is enough for shopping. The agreed delivery time was no longer punctual. Came 2.5 weeks later. The customer service is unspeakably rude, arrogant and wanted to contact me 6 times (that says how much I was allowed to run behind...) and didn't contact me exactly, not even once. Ms. Melis (that's her name) felt it was particularly important to play boss and fitter at the same time 👏🏾 In any case, I'll never shop at Höffner again, that's for sure.

Food could have been served a little more lovingly. And was almost cold

Quick in, quick out! I remember a few years ago, a visit to the furniture store was an experience. The children were able to run endlessly in bad weather and afterwards they ate in the restaurant. Well, I knew what I wanted, I was looking for a salesperson for the longest time. The purchase contract was printed quickly after a few operator errors on the PC/system. Services are not for everyone 🫣but make an effort 👍 and be friendly. It would be great if I had found it paperless (for the sake of the environment). But well, it doesn't all happen at once. Scheduling an appointment online worked fine, now “it” just needs to be delivered.

Top selection, good and polite staff, but a lot of things are also very overpriced. I wanted to buy a small decorative shelf, but I found 339 euros for pure pressed cardboard rather outrageous. And also supposedly reduced.

Charming reception, lots of great exhibits and very courteous service from Mr. Dietrich. Also absolutely fair in terms of price. We found a beautiful new sofa.