HANS IM GLÜCK - TRIER Porta Nigra in Trier

Super friendly and attentive staff!! Food was great!

Delicious burgers - great vegan and vegetarian selection, always quick, friendly service

I recently ate at Hans im Glück and was pleasantly surprised. The food and service were outstanding. I have rarely been served so well. She was very friendly and gave me good advice. You immediately felt comfortable there. I think the service person's name was Jenny. Thank you very much and I am already looking forward to the next visit

Pleasant atmosphere. Food was really good and server was great! Thanks Hoan

Nice atmosphere, nice staff, reasonable waiting time, prices are still reasonable. And very important: everyone enjoyed it.

Very good burgers, delicious fries. Friendly service

Good food, good service in a nice atmosphere

Delicious burgers. Nice service.

Highly recommended, food very delicious, visually a feast for the eyes, the drinks are also great, whether non-alcoholic cocktails or with alcohol, very tasty. Service: very fast, very friendly, courteous, very well advised, polite, very attentive, special praise to my waitress Mr. Risna, I personally give him 5 stars. We need more people like him in the catering industry. AMBIENCE: I only gave it 4 stars, everything was okay, but it's a shame that the road traffic (buses) passes very close, thank God not that often. However, the proximity to the Porta Nigra, in the heart of Trier, is an advantage. My conclusion: all in all, highly recommended

The food was super delicious! And our waitress (her name is Jenny) left us wanting for nothing :) Great shop to linger!

Delicious burgers, unfortunately a bit expensive.

Risnaaaaaaaaa best man!! Bartender with beard also ultra correct!

Very friendly people and fast food delivery

The waitress simply sent us away with the motto “we are no longer taking in guests, we have already reached today’s turnover”. Too bad.

A really nice and nice restaurant with very tasty food 😋

Underground. The meat was absolutely disgusting and the portions were way too small. If the whole burger isn't drowned in the sauce and you order the burger without sauce, you can really taste the flavor of the meatball. This had nothing whatsoever to do with meat, the quality is really extremely poor. Also far too expensive for that. We were told that the meat cannot be fried until medium rare, so you can tell what kind of quality it has to be. I've rarely had such a bad meal in a burger house... Sitting there is anything but nice. The benches are absolutely uncomfortable and really narrow. At home, all the food came out again... I'm very annoyed that I ate there. Do yourself a favor and go somewhere else.

Good vegan burgers BB and side dishes. Yummy. Great homemade iced tea. Very nice service.

Friendly and fast service, delicious vegan burgers + fries!

Good food and affordable. There is a lot of choice, even for vegetarians. In addition, a lot of attention has been paid to the design of the restaurant. Highly recommended

went there a month ago but the server was funny and kind, the place looked pretty cool. the food was delicious, i had ordered some burger and it fell apart while eating. probably my fault tho, but it was yummy

We ate here with an online voucher book. Service was very nice, recommended well. The burgers came with very tasty side dishes, which of course also had their price. But there was a burger for free. I didn't know that Hans im Glück was a chain store. But would go again.

It was nice again. The staff was very nice and attentive, the food was very good.

Waited a long time, eaten cold, it was great a few days before. Service responded poorly to complaints

Very tasty food 🤤😋😋 And nice atmosphere ☺️😀 Very good service 😃👍 it's definitely worth recommending. I would come here again and again when I'm here in Trier

Burgers, staff and ambiance all in all very good, the staff even offered us a seat despite a full reservation. Keep it up

The service was abysmal. It took forever for someone to come and order (it was between 4 and 5 p.m. and not particularly busy). When the waitress finally arrived, she was quite arrogant and unfriendly. After our meal, our 3-year-old daughter wanted another scoop of ice cream, but when it didn't arrive even after a long wait, we decided to cancel the order and get it from somewhere else. A different waitress then replied rather rudely that the ice cream was already ready in the kitchen. I'm a trained hotel manager myself and have worked in the restaurant industry for a long time; that's completely unacceptable. The least I could have done was apologize and bring the bill without arguing. (I would have brought the ice cream out and taken it off the bill.) The food didn't blow us away, but it was okay. I have no idea what the hiring criteria are at Hans im Glück, but I would reconsider them.

Everything tasted great, although the chicken breast was a bit dry. The service was super friendly and helpful.

Another Tip top, awesome experience.

Burger top, prices flop😅 But always enjoy going back!

Classic burger restaurant with nice staff.

In a central part of the city, the food is average and prices are tight.

Always happy...nice staff, delicious burgers. Compared to others, I think the price/performance ratio is absolutely fair.

Nice ambience, good service, the burgers are first class, both vegetarian and meat

As always, a good experience at Hans im Glück. Delicious vegan burgers and the sweet potato fries are also great. Always happy again. 👌🏼

Always great. No matter in which city. Hans im Glück is always perfect! ☺️ Everything was perfect here in Trier. Great service and relaxed atmosphere.

Been there several times, super friendly and very attentive service, no long waiting times, vegan food is great, there are menu options, dogs very welcome, nothing to complain about, will definitely come back

In itself it is delicious and as you are used to at Hans im Glück... but when ordering, the conversation was so clever that the additions/extra requests were almost forced, even though they cost extra, and it was acted as if they were part of the menu. I didn't like that at all and so I didn't give a tip when they tried to take money out of my pocket like that.

Best burger I’ve ever had and amazing people serving

Very tasty food...very friendly staff

The burgers were, as always, very tasty. The staff helpful and accommodating. We always like to go to Hans im Glück because, in addition to the delicious food, we really like the atmosphere.

Good food, nice service, nice atmosphere Furniture a bit uncomfortable for older people Conclusion: Highly recommended

Super cozy, friendly staff and as always very tasty burgers.. I love it here 👍👍👍

Like all branches, reliable quality and good service.

A little expensive but extremely tasty burgers and fries.

A great place to spend the evening with family and friends!

30 minutes wait for a cappucino. No apologies from any of the 6 staff nor from the manager. « It’s normal »

Nice atmosphere... I was there in the afternoon... Really good fries...also seasoned just right. The vegetarian burger could be convincing... The meat version is not at all. The patty...i.e. the meat is the problem. TK factory goods... weight yes, that's ok. But the taste is more than neutral... Drinks are much too expensive and the menu offer at a "savings price" meal for 50 euros is simply too much for lunch. Everyone else can do that better, fresher and with enthusiastic staff that didn't have any love for their work here. I regretted the visit and will switch back to the burger joint with homemade minced meat. I felt like I was being pulled away. Bankruptcy or not...why should I pay that when something better is waiting for me within walking distance?

There's not much to say except that the quality of the food, the friendly staff and the price-performance ratio are good as usual! We weren't disappointed in Trier either!

Cozy atmosphere and super friendly and lovely service. The food is very tasty and the portions are generous. We really enjoyed it and we'll see who can wheel who home soon 😂👌🏻. We would love to come back 😊

Very nice location, nice service and super tasty! Mega ambience, unusual and nice for children 🤎

Super tasty and great selection for veggies!

Caro was excellent as a service person! Committed, friendly, good advice. Delicious food, just a bit dusty the decor.

Top service, thicker seat cushions would be great

Super delicious food, super friendly and very attentive staff (Caro), good location and great atmosphere, artificial flowers need to be dusted off 😉

Nice decor what the staff is not The map is incomprehensible and not only because of the language.

Friendly place at first glance but nothing more card not readable price not very transparent very poor quality ratio I do not recommend

Very tasty and clean restaurant

👍 was very tasty and nice staff

⭐️⭐️⭐️⭐️⭐️ Just great! The food is fresh, delicious and always perfectly prepared - the burgers are juicy, the ingredients are high quality, and the side dishes are well balanced. We particularly like the homemade sauces and the creative vegetarian/vegan options. The ambience is a real highlight: stylish, cozy and designed with great attention to detail. You immediately feel comfortable and can enjoy yourself here in a relaxed manner. The service is also great – friendly, attentive and fast, a special thanks goes to Toni 😉. An absolute favorite restaurant in Trier, we always enjoy coming back!

I always find this place really cozy. Decent food, the staff is very welcoming and nice. Dogs are allowed as well. We had the lunch special which goes with any burger. Definitely recommend.

The food was very tasty and I definitely recommend it. The only thing that bothered me was the toilets, which were a bit disgusting

Very very tasty! We'd love to come back. The wife loves the menu selection (veggie). Thanks for the dessert!

Very good service, high quality food, nice atmosphere.

The food was very tasty and the service was friendly. Happy to come back!

It was super tasty, friendly service. I'd love to come back!

Awesome place! Will 100% be back. The ambiance was spectacular, the staff was welcoming and courteous, and the food was fantastic. 11/10 would recommend

We didn't get any food at all, we were completely ignored for 30 minutes and after we asked if we could order, after another 5 minutes someone came to serve the two at the table next door who had just come in 2 minutes before. When I went out I warned those waiting that it would take forever and then all 6 left. This disrespectful behavior cost you 8 times your sales.

Had dinner there yesterday, we were greeted very nicely and pointed out that many of the staff were sick and it might take a while. Which of course isn't a problem. It is cozy and modernly furnished. The food is okay but nothing special. Everything was delivered quickly and without much waiting. After dinner we went out for a smoke and when we came back to the table everything had been cleared away even though the drinks weren't empty. Up until then everything was great and it called for a repeat, but clearing away drinks that aren't empty isn't an option. Too bad

I've been here many times and so far everything has been great, this time the service was very unfriendly and didn't let us redeem a voucher afterwards. And after the vegan chicken burger we didn't feel well at all...

Super nice and central, beautifully decorated and great food. Staff friendly and attentive. Only recommended as it is very centrally located.

Sometimes, they made small mistakes in our order, and we got different buns, but hey, no big deal. The food was super delicious, and for a small eater like me, I ate everything. The second best burger ever.

We went there for lunch with our children today and ordered a lunch menu, two children's menus and a salad + drink. We were later billed for 3 lunch menus + salad and drink for €10 more than we originally ordered. When we asked, we were told that the two menus had been eaten by our children and that we should have complained beforehand. Sorry! But as a guest/layperson I find it really absurd to have to know how big portions should be, apart from the fact that they were definitely small children's burgers! In addition, the children's food came very late, after we had almost finished our meal. The fact that a service staff can make a mistake when placing an order is not the problem here, but that it is blamed on the customer and there was no sign of any insight or goodwill on the part of the restaurant management. That was our last visit there today. Food was okay, ambience is very nice. One star because unfortunately zero stars are not possible!

Cozy, relaxed atmosphere, large vegan selection, friendly service.

Super cool ! Super fresh ! Very nice staff 😃

Rude waitress, all of the staff ignored us for around 10 minutes, and when she finally talked to us, she said they don't actually accept walk-ins today, and we can wait for at least an hour or two for a table for 2 people. Normally, it wouldn't be an issue, but half of the restaurant was visibly empty

Toilet could be cleaner. Otherwise everything was great

Very good burgers! Amazing sauce orange

Very tasty and extremely friendly boss with great employees! Clear recommendation!

Very tasty and not expensive at all

Despite the restaurant being full, we had a very tasty meal with attentive service. Lots of vegetarian and vegan options. Always my pleasure.

Excellent food, friendly staff, and fun atmosphere. We were surprised to find this place and so glad we went!

Nice tent. Friendly service. Good food burgers are tasty. Truffle fries highly recommended

Empty tables man sent away again Only one was reserved.... Being friendly is different

Food was good. Found the burgers a bit small for the price. Side dish was rich and good. The service was nice, but the service was zero. Time until the food came was average. In between, zero service. The waitress came to take the order, payment and that was it. Ambience is like that. In any case, where we sat, you sit back to back with other guests without boundaries. As I said, the burger was good, but nothing exceptional.

“Incredibly rude! The cashier actually insinuated that I didn't have money to pay for my meal. I've never experienced anything so disrespectful. Instead of just doing his job, I was exposed and treated condescendingly. Absolutely unacceptable! Someone like that shouldn't be working with customers. I'll never come to this store again! Toni was his name!

Burgers and ambience were fine as usual, service and friendliness very poor! It was worth a try, we won't be coming back. Better to eat a bratwurst in the pedestrian zone! That would have saved us a lot of time. P.S...our table next door still doesn't have any drinks!

The staff is quite unpleasant, on the one hand, we did not know German and we were trying to communicate in English, the super rude waiter made no effort to understand us or at least answer us in English, and we decided not to leave a tip, which made the waiter behave even worse. The food was simple, the burgers were not very good, there are much better places. It is a place that I recommend not visiting.

Update Nov. 2024: The “restart” has not yet been successful! Unfortunately, the new staff doesn't make the burgers as juicy as before, but they are generally very tasty. BUT: the new self-booking portal on the Internet works extremely poorly - searching for food and drinks sometimes doesn't work, and "an error has occurred" often appears - but what doesn't work or what you may have selected incorrectly is not displayed ATTENTION: only card payment Nov 2023 Unfortunately “only” burgers but vegetarians and vegans will also find something good here

You are asked to leave the beautiful seats without any explanation and this is a disaster in terms of time.

Good food and nice atmosphere, if a little loud. Good set meal with burger, fries and cocktail and lots of choices of them all.

Actually, it's good, friendly and tasty here

Very nice place just a stone's throw from Porta Nigra.

Food was ok and service was very slow.

Wonderful ambience, very nice staff and fantastic food. Really recommended. Eat there regularly

Once again we experienced totally unmotivated service. Have a good time looking past you. It took 20 minutes until we could pay even though there was hardly any traffic. The first service wasn't responsible, the second one only came when we demonstratively put on our jackets. Too bad.

The food was very good, the restaurant, like all restaurants in this chain, was very nice, but the staff was unfortunately too cool to work. Are more concerned with themselves than with their guests. We waited a little over a quarter of an hour to order, the food came very quickly, the service was very very snippy and we had been waiting for the bill for 20 minutes. The toilet was an absolute disaster, no soap, everything peed and dirty. The waitress, a young Asian woman who can hardly look straight ahead because of her beauty and arrogance, was pointed out by several guests, took note of it and said there was nothing she could do about it. Embarrassingly embarrassing. Awkward.

Easily borders on fraud! We have on November 10th. placed an order via Uber. Delivery time 40 minutes, after 25 minutes the bell rang and the Uber courier delivered the food - but a completely wrong order! A call to Hans im Glück in Trier was quickly ironed out, they can't do anything, they send me the receipt and I'm supposed to see how I get my food or have the order refunded by Uber - a bottomless impudence - a real juice shop! A chargeback at my savings bank is not possible, so after a long search I have now found a way to contact Uber support. Above the topic "Refund order" came the message that they can no longer refund anything and that I should contact you directly next time. So Hans luckily earned 43 EUR from us without them having performed their job! Great service!

Friendly service, food was great. Waiting time for the order is short

Very well placed, very pleasant setting, a friendly hamburger with friendly service. The only downside is not having wine 🍷 but rather an excellent beer 🍺

The place is absolutely beautiful. The service is open-minded and friendly. The fries are simply delicious.❤️🍟 The garlic sauce with it was just 👌🏻❤️ really, really tasty. The burgers are nice and juicy. It's definitely worth a visit.