HANS IM GLÜCK - PASSAU Stadtgalerie in Passau

As always, top. Please keep it up.

Unfortunately, the quality has declined significantly. The restaurant used to be extremely child-friendly, clean, and everyone was super nice. Today, the restrooms are a disgrace (sinks broken for months, no soap, trash cans overflowing, and everything dirty). If you arrive with a stroller, you'll get a rude eye roll. The waiter repeatedly bumps into the stroller with the baby. We've had severe stomach aches and nausea twice in a row after our visit. We waited over an hour for our food. It was probably our last visit... Too bad.

Excellent burgers and fries in a pleasant atmosphere! The waitress was very attentive and friendly, and the truffle mayo was divine! We would come back anytime.

A friendly welcome at the entrance, and you're assigned a seat—what more could you want for a start? Plus, quick and friendly service and a delicious burger and fries. I felt very comfortable and well looked after, thank you for that. The restaurant is located on the edge of the old town, so you can park in the parking garage or a little further away, but the walk is worth it.

So, unfortunately, this time was very disappointing. There were three of us, two friends and me. We always choose something special because we always make extra time for it. We arrived and were shown to a table right in the middle of the action. I had made a reservation in advance and wrote that we would like a quiet spot in the corner if possible. When we arrived, it was barely busy. A few tables outside were occupied, but not so busy. I told the lady that I had a reservation and had requested a quieter table. She then said that only two areas were open, and if we sat in the quiet spot, we could easily be overlooked... well, it was very clear that the lady just wasn't in the mood, and she then said, somewhat grumpily, that there were only two of them today. We told her that she would definitely manage, and if not, we could come to her. Then it began... cocktail, smoothie, and thirst quencher without straws because "someone messed up the order"... Ah, okay! Then, the salad was a relief, not so much a relief... the lettuce was wilted and completely mushy... also (we had it twice) there were three stalks in the lettuce once per portion, and once twice (some pictures taken). The fries with truffle mayo weren't crispy either, and the lettuce on top was wilted... I mentioned it. The lady said she was sorry, but nothing more. Incidentally, it really took forever for someone to come. Also, the toilet paper towels were out, and one of the two sinks was broken. Generally, everything was very dirty, which isn't what you're used to at Hans im Glück... so, unfortunately, it didn't have much to do with luck anymore. It's a real shame, since just two weeks ago I wrote an application for a job at a Hans im Glück in Munich, where we were more than satisfied... a shame, and yes, maybe they should refresh their knowledge of what's important and how to handle complaints...

Friendly staff and delicious food. Fast service.

Large and clear, I can only recommend

Awesome atmosphere. I've just been pleasantly surprised by the taste twice. Try the Schlingel for dessert! Update 2025/08: Unfortunately, not all ingredients are always available. For example, on 4 out of 6 visits, there was no pistachio cream for the Schlingel. On 3 out of 6 visits, there were unfortunately no Smashburgers. So, everything the kids wanted to come here for...

Good concept. Beer prices are borderline high.

When we're in Passau, we often go to Hans im Glück. The burgers are really delicious, and you know you're getting good quality. The selection of vegetarian and vegan dishes is also great. If the restaurant is really busy, you might have to wait a bit longer, but that's worth it. In return, you get a great taste experience.

During my visit to "Hans im Glück" today, the establishment perfectly demonstrated why the chain had to file for bankruptcy just two weeks ago. Had I known this fact in advance, I would have probably avoided the restaurant. It was only through a brief internet search that I learned of this situation from a visibly annoyed neighbor who, after more than 20 minutes (!), had still not been noticed by the waiter. But now to today's "experience": Just before 1 p.m., I and my companions sat down at a table in front of the restaurant because the restaurant we were originally planning to go to was closed. This proved to be our downfall. After about 15 minutes, a server finally took our order. Of course, some waiting time was to be expected, but the lunch business was largely over, and the crowd seemed manageable. After more than an hour (!), half of the people at the table received their food, and the other two dishes were forgotten. All the main courses were ICE COLD. When the waiter asked a short time later if everything was okay, I expressed my displeasure about the cold dishes and also informed him that half of the dishes were still missing. These weren't brought for another 20 minutes and were just as cold. As if this didn't dampen the entire experience enough, after serving (there was no way to let anyone know in between, as the waiters weren't around), the entire situation was pointed out, after which the "manager" settled the bill. What can I say? This "person" thought it appropriate to actually waive drinks for his "guests" (which he theoretically was, but didn't feel like it) after such a glamorous stay. For one guest, "in his opinion, it wasn't possible to waive the drink because it was a set meal" (joker). When I pointed out that this was a complete impertinence, the waiter, in keeping with the principles of good hospitality, threatened to call the police. How appropriate! However, it is symbolic of this so-called "restaurant." All in all, I experienced firsthand today how this entire restaurant chain was driven into the ground. I wish the entire team that their sleeves slip down while washing their hands, and hopefully a gracious supervisor at the employment agency.

Today, we were unfortunately very disappointed! After an hour of waiting, we finally got our food. The fries were cold, the cheese on the burger was dry, and the bread was unfortunately no longer fresh. The fries at the next table were also sent back because they were cold. The guests constantly complained about the long wait! What a shame

I've got double smash burger, I paid extra for avocado & egg + bacon. It was truly amazing

Funny ambience with birch trunks, fast, very friendly service, stress-free, delicious, fresh food

Simply delicious, simply beautiful.

The food at Hans im Glück in Passau is of a very high standard in terms of taste. The burgers are creatively selected, freshly prepared, and filling. Side dishes such as truffle fries with various sauces, fresh salads, bowls, as well as non-alcoholic cocktails and homemade drinks were also very good. The price initially seems a bit high, but the quality and portion size are justifiable. What struck me negatively was the very cramped interior design. The seats are close together, the tables are small, and the wood and plant ambiance quickly makes the interior feel cluttered. It's not really suitable for a longer stay – it gives more of a "dine-in and go" feel. As for the service, although friendly, in my case, it was too intrusive. We had already ordered a large amount – burgers, salad, sides, and several drinks – and were in the restaurant for about an hour. During this time, we were asked eleven times whether everything was okay or if we would like anything else. At a certain point, this no longer seems attentive, but rather annoying. Additionally, despite very low occupancy inside, we weren't able to sit at our preferred table. The reason given was that this area wasn't served – presumably because it was a bit further back. However, there's a door directly next to it leading to the outside area, which the staff frequently used anyway. In my opinion, it wouldn't have been a problem to serve this area as well. Conclusion: There are no complaints about the food; it was very good in terms of taste and quality. However, the cramped layout, limited seating, and excessive service detract from the overall impression. Therefore, I give it 3 out of 5 stars.

Top 👍 good food, good service what more could you want

Was very positively surprised by this restaurant

Very tasty menu and really good drinks.

Upon our arrival, we were immediately warmly welcomed. We were traveling with a baby and stroller, but that wasn't a problem at all. A suitable table for all our belongings was immediately found, and a high chair was brought to us. We were allowed to leave our stroller with the waitress so we had more space at the table—how incredibly thoughtful and child-friendly can a restaurant be? I wasn't really expecting much, but I was totally pleasantly surprised! The burgers and sides were, as usual at Hans im Glück, delicious! At the end, the waitress even gave us tips for excursions in the area during our vacation. 😀 Thanks for a relaxing lunch as a family with a baby!

12,90€ for a bad burger without pommes??? Sorry but better burger king🤷‍♂️

The burger is very dry, and I remember it tasting better, which is a shame.

They have a delicious selection of burgers. Service was very accommodating.

This restaurant is definitely not worth recommending. The food tasted bland, the burger bun was dark brown, and the burger meat was tough and had probably been sitting for a while. It was our first time there and we'll never be back.

The bartender, Nils, was really very accommodating and friendly

The food was delivered very quickly, and the service was absolutely friendly. The food was also quite good, and I really enjoyed the drinks.

Burgers were okay. The side dishes were unfortunately rotten. The smash burger wasn't available. The beer dispenser was broken. We won't be coming back.

I had a Greek-style burger. The ouzo gazu was delicious, but the meat on the burger was quite cold and the portion was more for children.

Unfortunately, no friendly service when it came to questions about allergens (milk/gluten) - we left without eating.

Super courteous and really very nice service

Very unusual place, interesting interior, worth a visit.

As always, the food and drinks were good. You'll never be disappointed. Friendly service.

Delicious burgers, delicious sides, delicious drinks! What more could you want? 😊👍🏻

As always, very good, friendly staff and top service.

We had burgers, drinks, and fries. Everything was delicious!☺️

Two of us were there today and actually just wanted a quick drink. So we sat down outside, and a woman came over with the menus. She made us wait quite a while before our drinks were brought. After that, we ordered our two iced teas, and the waitress was pretty annoyed that we only wanted a drink. After waiting for 20 minutes, we still didn't have our drinks. The waitress quickly passed us (again without drinks) and looked at the table. There she noticed that we already had the money for the two iced teas ready (without a tip, of course). Another 10 minutes later, we still had nothing to drink. We finally got up and left the restaurant. There we found the woman relaxing on her phone, enjoying her cigarette. She looked at us but didn't say anything else. I won't go there again; it's really too expensive for the service.

We were there for the second time today, and I have to say it was fantastic. Everything was great, burgers were hot and juicy. The staff, as always, were very friendly and helpful. Super good, would happily come back again, took advantage of the second opportunity. The support is also top-notch; they contact you immediately and find a solution if there is a problem. They take care of their customers, which isn't always the case in the restaurant industry.

We recently went to Hans im Glück and had a vegan burger, a burger with a beef patty, and a pound of fries. The burgers tasted okay, but both felt quite heavy on our stomachs afterward. Unfortunately, there was too little sauce on the beef burger, making it seem a bit dry. The overall feeling after the meal wasn't really satisfying either—full, yes, but somehow not entirely happy.

Very delicious food. Nice, friendly, and accommodating service.

Good food, friendly service. I had a burger, which was excellent all around. The service was very fast and friendly. It was easy to sit outside in the summer. I recommend this restaurant.

Masha Allah, what a blessing. May Allah grant him lawful sustenance and keep him at the top. One of the first restaurants that comes to mind when I think of ready-made food. May we always succeed.

Excellent service, but tiny burgers. Smaller than Ronald's, but made from food. Smoker at the next table didn't help.

The food was brilliant! The service was nice and fast. The lady who brought the food spoke beautiful English and was really nice. I highly recommend it to everyone. It's not a very cheap place, but it's worth every cent.

We had a nice salad here for lunch. My salad had a piece of plastic in it, reported it and could choose between a free drink or dessert. I took the drink. It wasn't necessary but was very friendly 😊

Good selection of food and drinks. Very friendly and fast service. Hamburgers 🍔 very tasty. Absolutely good value for money. A definite recommendation. We'll be happy to come back.

Wir haben zwei Burger-Menüs bestellt und waren insgesamt sehr positiv überrascht. Mein Chicken-Burger war richtig lecker – das Fleisch war gut gewürzt, saftig und perfekt gegrillt. Das Brioche-Brötchen war weich, leicht süßlich und hat gut zusammengehalten. Die dicken Pommes waren außen schön knusprig und innen weich – genau so, wie ich sie mag. Dazu gab es einen cremigen Dip - hat super dazu gepasst. Auch der zweite Burger, im Mehrkornbrötchen, kam sehr gut an. Viel frisches Gemüse, ein würziges Patty – leicht pikant, aber nicht zu scharf. Der Krautsalat war knackig und frisch und hat das Ganze schön abgerundet.

The food was delicious. I didn't really like the burger, but the fries and sauces were tasty. The restaurant is quite expensive, though. I recommend trying it.

Very good burger place in the heart of Passau. I had a double smash burger with a side salad. The burger was excellent, juicy meat and crisp salad, just as it should be. The service was also very friendly and fast.

Togo Worked great and was delicious

The service was super friendly and fast. The food arrived quickly and was delicious.

Super nice location! Friendly staff! We love going there when we're in Passau. The location is also very good, right in the city gallery. Always happy to come back ❤️

Delicious food, friendly service, everything was great 👍

Very polite service. The food was very good. I can only recommend it.

Very nice service and the burger was very tasty 😋

The vegan burgers are truly delicious. The service is super friendly, and you leave the restaurant more than satisfied. You only have a short wait for your food and drinks. All in all, it's always a great experience here at Hans im Glück Passau.

A wonderful place to enjoy authentic, high-quality vegan food on a balmy early summer evening with the best of people. Accompanied by staff that shines like a thousand suns and a pleasant ambiance in the heart of the city, this restaurant offers everything that characterizes gastronomy.

Very friendly staff, very tasty food, very clean restaurant.

We are very impressed with Hans im Glück. We were served promptly, and the food was ready quickly and tasted excellent. The service was also very friendly.👍

The waiter was a nice attentive young man

Friendly service on a warm summer evening, even though it was close to closing time. Everything went well in Passau.

We received very friendly service. We had burgers, fries, and salad—everything was delicious. We also had two non-alcoholic aperitifs—we also really enjoyed them. 🥰

The place is cozy, the staff very friendly. The food was delicious. And the non-alcoholic aperitif is highly recommended! :)

Very nice service delicious food

Very good service, the sauces are insane… garlic mayo :)

Visit was on June 11, 2025. The HERAKLES burger including ouzo for €12 tastes good (both), but: For that price, there's too little gyro on it. The value for money isn't right.

The food was very good. My "cold" fries were replaced with new ones without any extra charge. I find the price a bit steep for "just" a burger. €15 for a burger plus €7 for sweet potatoes.

In my opinion the food is not the real thing, you can get a better burger for your money elsewhere 🍔

The food is simply fantastic, it arrived very quickly and was beautifully presented on the plates. The benches at the tables are a bit small, and the tables in the middle are quite close together, but otherwise it's a very nice place. The non-alcoholic cocktails are also simply fantastic. I'd definitely go back. See you next time, I'll be back.

We were seated very quickly by the staff. The staff was very friendly and helpful. The food was served very quickly after ordering and was beautifully presented. The food was very tasty, and the drinks were also very good. The price/performance ratio was excellent: Dinner: Burger with a side dish and a cocktail

The food arrived very quickly, about 15 minutes after ordering. The service was very friendly and helpful. The dinner was very plentiful, including a burger with a side dish and a drink. It was good value for money.

This place is amazing. The food, the service, everything was great. Thank you so much! I definitely recommend it!😊

Friendly, fast service, delicious food, beautiful restaurant! A must-visit in Passau

Restroom facilities broken, toilet paper holder broken, faucet broken, paper towel dispenser broken, soap dispenser broken, and there's toilet paper for drying off – I can't understand how a health department allows this. I still got the sauce in my burger that I canceled. The restaurant has too many tables or too few staff, resulting in long wait times.

With the menu revision, the quantity of dishes also seems to have been adjusted. The salad that was served as a main course is available as a side salad in other restaurants. Likewise, the dessert "Lausbub" has been significantly reduced. This wasn't the case a few months ago (and we were regular visitors). A very friendly, but far too pushy waitress puts real pressure on you when ordering. If you don't want any extra side dishes or dessert, you shouldn't be asked five times! It's a shame that the changes unfortunately had a negative impact.

As soon as we entered the restaurant, we were greeted by a server and shown to our seats. Our drinks were brought immediately. Meanwhile, we chose and ordered our food. After a short wait (10 minutes), another waitress served our food. Shortly afterward, the server with whom we had placed our order came over and noticed that a sauce we had ordered was missing. Respect 👍, we wouldn't have noticed.

Great selection of burgers, salads and really good alcoholic and non-alcoholic drinks.

Great food, fast and friendly service

Unfortunately, Alsatian was no longer with Camembert, drinks Moskito really good

The food was delicious, with a fairly large selection. The staff was very friendly. I'd be happy to come back.

I always enjoy the ambiance, and the food was once again delicious. Our server was very friendly. I will definitely come back.

Amazing food, great service, and friendly staff. Highly recommended.

The food is absolutely delicious. The staff are all super polite and friendly. It's easy to have a good conversation, and your requests are catered for. The atmosphere is a dream.

It looks nice and serves great food that you can deliver yourself, and the service is great too.

The service was super friendly and the food and drinks were excellent.

Super delicious food with excellent and extremely attentive service.

The staff is always very friendly and accommodating; we've only had very positive experiences here. When there was a delay in picking up our food, we were treated to delicious drinks while we waited 👌🏼 The burgers are incredibly delicious, and the vegan options are also very plentiful. We're gradually trying the entire menu 😊

Very friendly staff, excellent food, and a very welcoming atmosphere where you feel at home. Definitely worth a visit.

Great restaurant Great atmosphere in the heart of Passau! The selection of burgers, both meaty and non-meaty, is fantastic and there's something for everyone Really top-notch A definite recommendation for anyone looking for good food in Passau

Haben ein Gutscheinbuch dabei gehabt und wollten 2 Mal das Mittagsmenü, die Angestellte gab uns zu verstehen, dass wir das Mittagsmenü mit dem Gutschein nicht bestellen, können aber wie sollten die Burger mit Beilagen und Getränk so, würden wie ein Menü umsonst bekommen, was wir so auch machten, nur zum Schluss mussten wir 22 € bezahlen und die beiden Mittagsmenü kosten normalerweise nur 16 €. Wenn die Angestellte einen Anstand gehabt hätte, hätte sie uns darauf Aufmerksam gemacht das es so teurer werde aber sie wollten uns wahrscheinlich nur abzocken..

Leider gab es lange Wartezeiten, was aber durch die Mittagszeit noch nachvollziehbar ist. Auf Anpassungswünsche bei der Bestellung wurde trotz Bereitschaft einer Aufzahlung nicht eingegangen. Als das Essen endlich ankam, sah es erstmal gut aus, beim ersten Bissem wurde ich aber sofort enttäuscht. Das Fleisch (Rinderpatty) war komplett durch, dies ging sogar so weit, dass es total trocken war. Geschmacklich langweilig, kaum gewürzt. Die Avocadocreme war ebenso geschmacklos und war nur für die Textur dabei. Trotz Doppelburger war nur eine dünne Käsescheibe drauf, welche aber schon wieder fest wurde, was auf eine lange Stehzeit in der Küche hindeutet, da der Burger auch nicht unbedingt warm ankam. Das Briochebrot war etwas zäh, dafür geschmacklich in Ordnung. Bei aller Kritik muss auch Lob dabei sein: die Goldfritten und der Hausgemachten Eistee schmecken super! Als Abschluss sollte es durch das Mittagsmenü noch ein Heißgetränk geben. Nach einem Missverständnis mit der Rechnung konnte nur der Kaffee bestellt werden. Als nach 15 Minuten noch immer nichts gebracht wurde (meine Partnerin hatte den Kaffee schon 10 Minuten stehen gesehen) kam eine andere Servicekraft und fragte nach, ob denn alles in Ordnung sei. Daraufhin teilte ich ihr mit, was die Sachlage war und kurz darauf stand der natürlich in zwischen eiskalte Espresso am Tisch. Das Ambiente ist super, ich hatte mich auch sehr auf das Essen gefreut. Ich hoffe das war nur ein Einzelfall und nicht die Regel, denn so kann ich das Lokal leider überhaupt nicht empfehlen.

Wir waren an einem Samstag mit zwei kleinen Kindern um ca. 13:30 dort. Das Restaurant war gut besucht aber nicht voll. Wir mussten eine gute Stunde (!) auf Burger und Pommes warten. Man bekam mit, dass sich mehrere Gäste über die lange Wartezeit beschwerten. Die Kellner:inen reagierten nicht professionell darauf und versuchten alles zu rechtfertigen. Auch bekam man Gespräche zwischen dem Personal mit, die nicht sonderlich freundlich gesinnt waren. Zudem war es sehr kalt im Restaurant, was ebenfalls von mehreren Gästen bemängelt wurde. Das Essen war sehr gut aber auch sehr teuer für das was man bekommt.

All in all, happy again. The food was really very good and tasty, also beautifully prepared. But the service really left a lot to be desired. Of course, this could only have been due to our service, which is why I still give it 4 stars.

Delicious lunch! Tasty burgers and a relaxed atmosphere.

Un restaurant très agréable belle décoration un service au top et des plats plus que copieux et très bon . Je vous conseille de tester

I thought it was really great that you could choose exactly how you wanted the burger

Food was ok. Service was stressful but polite.

Tasty and nice service. Unfortunately there is a loud construction site next door,

We always eat here, but last time I was a little disappointed 😞The burgers were great as always, but the potatoes were just terrible, dry and overcooked. It's a pity...

Great burger and thirst quencher. We will be back.

Vegetarians will also find delicious dishes here