HANS IM GLÜCK - ESSEN Kennedyplatz in Essen

The food deserves 5 stars, no question. Everything is fresh, delicious and beautifully presented. However, the service was very unfriendly and arrogant. We were served by Fabienne. The waitress kept pressuring us to order, even though it was a Monday before 2 p.m. and there were hardly any customers. We didn't dare ask anything because she immediately asked us if we "couldn't read" the menu. Her behavior made us feel uncomfortable. When we paid (without a tip), the waitress took the money and left without a word. No goodbye, nothing.

Food was good, service was quick and friendly. Ambience unusual but very appealing.

I would like to give even fewer stars for the service, it's just a disgrace.

Everything was perfect except for one small point. In order to relieve the burden on the employees, you can order and pay at the table using the QR code at Hans im Glück (you don't have to, it's an additional option). Unfortunately, it is not possible to not give a tip when paying...so if you are dissatisfied, it is not possible to pay at the table using the QR code without giving a tip. Furthermore, the tip that you should give at the table seemed very generous to me (payment via QR code).

We were totally thrilled. Friendly staff. Everything clean. Really delicious food. We'll be back👍

nice service and delicious burgers

Burger patty seems to be frozen goods and you can taste it, at least it's not better than McD. The remaining ingredients were solid. But given the prices, I expect more. Nice atmosphere and very attentive and friendly service.

The food is ok, the cocktails are more so-so with lots of ice cubes/crushed ice. If you take an evening menu, you pay about €11 on top of the burger or salad price and get a side dish (just fries, sweet potato fries for an extra €1.70) and the quick cocktail (normal cocktail price about €10, I didn't think it was worth it). The bottom line is that you get the side dish for free with the evening menu. It's ok, but the burgers are relatively small. But service was quite good and the fairytale forest atmosphere is also quite nice. Would come back, but not too often, there are simply better burger joints out there now.

Unique, great food, service simply 👍👍👍👍👍, always happy, ambience simply great 🥰

Beautiful atmosphere, nice service, high quality food and reasonable prices...

The hamburger was the best in Essen. The place looks good. I would recommend it as a must to eat hamburgers.

Very nice, personable waiter (brother in the pink sweater, the shoutouts go to you) and one of the best burgers I've eaten so far. Highly recommended!✨️🤭💅

Burger as usual at Hans im Glück very satisfactory. I liked it. Fries are delicious as always. Ambience is OF COURSE wonderful. Feel like I'm in a fairytale forest (seriously). Employees are nice and accommodating.

Beautiful place, originally decorated, super nice staff and really delicious burgers. They are happy to think with you about what can be done gluten-free and even the hot chocolate can be vegan. Plenty of sauces to choose from on the table for burgers and fries.

Quiet at lunchtime, can get busy in the evening. Orders are placed via a website (QRCode). Otherwise you wait forever for service. Food was quick and very tasty. Deducted only because there were too few instructions for online ordering at the table.

Very good burger shop. I would love to come back

The food was tasty, unfortunately only lukewarm. But it was replaced immediately by the very nice waitress. Super friendly service. This is how it should always be. We'll be back!

We dropped by spontaneously and were immediately greeted very politely by the staff, who showed us our seats. The cards were also lying directly on the table inside, which is very practical. Our drinks as well as our food came very quickly and tasted good quality. The portions were also very large, which was appropriate for the price As I said at the beginning, the staff was very friendly and competent. Great shop, we will definitely eat there again!

Hans im Glück as a chain is very good, the staff is largely friendly and accommodating. At the end, however, it was not pointed out that the kitchen was closing, so the bedside table had to be removed and instead of serving/cashing out, we tidied up. I can completely understand why you want to do that, but you can't forget about customer service. Otherwise the ambience is nice, for me personally the music was too loud and the chairs were too uncomfortable but otherwise everything was fine.

Was there for dinner with my wife on Monday. A very cozy atmosphere with its own charm. The food itself came very quickly after ordering and was perfectly fine. What was noticeable, however, was that the team was probably understaffed, as some of the long-empty tables around us simply weren't cleared away. But the employees on site put in even more effort for this 🙂 Overall, an absolutely successful visit!

I am absolutely disappointed with my order on December 25th, 2024 via the Wolt delivery service. Hans im Glück's food was delivered ice cold and was therefore no longer edible. Of course, the restaurant can't help Wolt delivering the food cold. I expect from a delivery service like Wolt that my food arrives hot and in an edible condition - after all, that's their job. Contacting Wolt via the chat function was also frustrating. I was offered compensation, but it was by no means adequate. What was particularly annoying was that Wolt blamed the restaurant for the cold food instead of taking responsibility for the poor delivery. Such behavior – especially on a holiday – is disrespectful and unprofessional. One thing is clear to me: I will no longer place orders through Wolt in the future because I expect more from a reliable delivery service.

We were there with eight people. Delicious food, nice service, everything good.

Everything is fine, gladly again. The service was great despite the Christmas rush, thank you for that!

Unfortunately the visit was not a pleasant experience. It was busy, which is to be expected on a Saturday evening. The reservation via Google worked very well and we were able to skip the queue and go straight to the table. However, we would then have to wait almost half an hour until the waitress came to us and took the order. Unfortunately too long. The food came quickly enough, but unfortunately it wasn't too warm. In the special burger cheesesteak, the steak strips were cut very thin and cooked way too long. The meat was correspondingly leathery. Unfortunately, combined with the very sour sauce, this didn't work at all. My wife's burger was also not warm enough and served with too little sauce. The bun soaked up all the sauce. Too bad. To top it all off, going to the toilet had to be declared disgusting. Overflowing squat toilets, no soap, sticky floors, garbage, smell and stains everywhere. Things didn't look much better in the women's toilet. My wife said that some train station toilets are better. Completely wrong.

We eat here regularly. Love the burgers and the ambience is really great! I once accidentally got a vegan patty (I actually wanted the burger with a beef patty) and I'm very happy about it today. This spicy vegetable patty was so good that I now always order it. But the other burgers are also great, the cocktails are always very tasty - and the service is always courteous and polite!

Was very tasty. With Neotaste you also saved 50%.

The food was OK but nothing more than that, the volume in the restaurant roughly corresponds to the volume at Hamburg main station when a train arrives and the ordering doesn't really go well either because 3 orders arrived with defects or simply incorrectly! So, for example, non-alcoholic cocktails were specifically ordered and alcohol was "delivered" to our driver... As I said, the service was otherwise good but unfortunately it doesn't get more than 3 stars

Friendly service, reasonable waiting time for the food, visually appealing burgers...very good in terms of taste and volume. Drinks/thirst quencher recommended.

Overpriced and below average food. Bad service.

Lunch menu received at 5:05 p.m. Very nice waiter. Burgers were small and fries were few. But surprisingly sufficient. And delicious.

Absolutely loved this place! The décor is stunning and truly unique, with tree trunks artfully placed throughout the space, creating a cosy and private atmosphere for each table. The design is so well thought out, with the tables perfectly blending into the natural aesthetic. The staff were incredibly attentive and friendly, making sure everything was spot on throughout our visit. The burgers were simply delicious; juicy, flavourful, and cooked to perfection. The overall vibe is warm and inviting, making it a perfect spot for a relaxing meal.

Solid Hans in luck. Just a little small staff for the size of the store

Very nicely decorated restaurant with a wonderful and exceptional menu! They are burgers - vegan, vegetarian and as a meat version. Imaginatively and extraordinarily tasty put together. The service was consistently friendly and professional. We'd love to come back!!!

It is understandable and okay that everyone is now jumping on the bandwagon and that there must be an alternative for vegans too. But the fact that 95% of all chicken dishes are removed from the menu and replaced with fried vegan porridge is outrageous. Not everyone likes burgers. This leaves only vegan nuggets or salad with vegan chicken. At least give meat eaters a choice. Was definitely the last visit. Incidentally, the waiter on site sees it the same way and expressed this opinion.

The food was very good. I was skeptical at first because it is a chain. But the food was delicious and fresh. The furnishings are also nice and you don't feel lost despite the size of the store. Also suitable for larger groups. Unfortunately there was a system failure and we had to wait a while. But the service was very nice and attentive. I would go there again.

We went there spontaneously in the evening, got a nice seat, the waiter was very friendly and tried very hard. We ordered three menus, each with a burger on a large plate with a bowl of fries on it and a drink. Despite the fact that we all had the same meat on the burger, it tasted different for everyone, but unfortunately for me it was very strong (sorry, but like it smells in a stable) and not tasty. The mushrooms from the burger were very small and wrinkled. All in all, the burgers weren't that great. The regular fries were a little too soft, the sweet potato fries were perfect. The drinks were all delicious, although there was too much vodka in it with alcohol for my taste. We were asked in between if everything was okay, but not later if we wanted dessert. The atmosphere is cozy, there was a candle burning on the table, and the background noise was pleasant. There were 5 menu booklets on the table, unfortunately only one with current flyers. Unfortunately I wouldn't eat there a second time.

Nice staff, good food, highly recommended

Very cool concept, beautiful design, delicious food and cool cocktails! Huge portions of salads and big burgers!

Great selection and really tasty

Very tasty, staff are friendly. Fast service. 11/10, nothing to complain about

Our children always want to go back. Very drafty in cold weather.

Standardized burger shop with the usual "Hans im Glück" products, where you can always find a burger, whether with meat, vegetarian or vegan. The service was friendly and quick, but the wooden block I was sitting on wasn't the most comfortable. Otherwise, a clear recommendation for anyone who likes burgers of consistent quality and a good selection.

I was there again this afternoon. Very nice staff, great service, good food, excellent ambience. Am very satisfied. Gladly again.

Great restaurant. Attractive atmosphere. Something different... menu a bit confusing. Food good but quite expensive.

Delicious cocktails, really top sandwiches, service to be reviewed: we waited a little too long to eat.

Very nice attentive service. The food was absolutely amazing. I'd love to come back.

Visually really well done, ambience is great, not too loud and clean! Service is well structured, very friendly and attentive. Food and drinks are okay, price/performance is not in favor of the visitor, a bit too much ice in the drinks and the burgers are nice but rather standard. I wouldn't come back alone if I were in a group if this restaurant was desired!

Very nice restaurant with friendly young employees.

Very nice place, after ordering very fast (for lunch).

Inexpensive and good, nice service, everything ok!

The place was fine, the food was also fine. But waiting over 90 minutes for a burger isn’t fine. And the manager shook his shoulders and didn’t understand why that was a problem. Sure, they were quite busy, but it isn’t fine dining cooking. It’s an ordinary burger that should take 10-15 minutes in the kitchen and mass produced in batches. Other customers was leaving the place for not being served. They still believe that it’s worth paying full price.

The best hamburger Very beautiful place and the food is great The staff are great and very friendly

Great decor, delicious food and nice service.

Friendly staff, delicious burgers, fries and salad. Attentive waiter, you can tell that he enjoys his job. Highly recommended!

Delicious food and a charming ambience

Nice atmosphere and very tasty food

Friendly service, tasty food in the heart of the city.

Very tasty food and extremely friendly service

Friendly staff, good food, clean and the rooms are very impressive.

Super Service. Friendly and competent. Delicious food

Great food. Great non-alcoholic cocktails. Great service.

The service was super friendly and gave us good advice. The food was very tasty.

Except for the mediocre service, everything was perfect!

Am 15. Juni zwischen 15 und 16 Uhr waren wir mit 14 Personen im Hans im Glück am Kennedyplatz und wurden sehr enttäuscht. Die Wartezeit war extrem lang und es gab keinerlei Kommunikation darüber. Als wir das Personal darauf hinwiesen, dass wir unzufrieden sind, reagierte der große, kräftig gebaute Kellner mit Bart extrem unfreundlich und persönlich angriffslustig, indem er behauptete, unser Service sei auch schlecht. Zudem war das Fleisch sehr trocken und die Mayonnaisen in den Flaschen waren wässrig. Absoluter Reinfall, wobei das Konzept Potenzial hat. Bitte nie wieder.

Super tasty burgers. Good service and good recommendation as to whether the offer is worth it or not

The best vegan burger I've ever eaten 👍 super nice service and cool ambience - we'll be back!!

There were problems with the Lidl plus voucher. The problem wasn't with the restaurant but with LIDL. The staff was extremely friendly and tried to help wherever possible. Only EVAG (Essener Verkehrs AG) failed on the way back.

Very attentive and friendly service, delicious food. Even something for vegans on the menu

Attractive restaurant for burgers, fries and bowls. Not particularly cheap but good.

The burgers were very tasty and the staff was very friendly. The atmosphere is nice, but the seats are quite uncomfortable.

A good meeting place to relax. Great!

Food as usual very tasty. Service was very quick and the food was prepared and delivered to the table within 15 minutes (burgers). Drinks within a few minutes, but it was also quite empty as it was a Monday evening. Neo Taste app worked, 2 menus for the price of one. Gladly again.

The food was good, only lukewarm, but tasty. The service was very good, attentive and friendly. The ambience is actually nice, BUT the seating is very hard (wood with a very thin felt pad) and therefore uncomfortable. You would like to stay seated longer and continue to drink something, but the very uncomfortable benches simply don't allow this. It's a shame about that. That's why I can unfortunately only give 3 stars.

It was the first time here and definitely not the last time.

I personally think the facility is great Please wait and being assigned a table is rather unusual in Germany, but I think even better wishes can always be made. We each had 1 burger on the menu, it was 11.30 at lunchtime and the drinks were at the table in an insane 10 minutes after 5... It was beautifully prepared, everything was hot and super tasty. Service was courteous Afterwards 1 cappuccino with Hans logo so really authentic. For around 40 euros for a burger with fries you can choose from x options, 0.5 liter drink of your choice and a burger with 3 different buns to choose from. We will 100 percent come back, it was just great

The staff was very nice and personable, the cocktails were a little low in alcohol from the mix to my liking, but the menu price for a burger of your choice, french fries of your choice and a cocktail was ok, otherwise too expensive individually.

The furnishings look quite funny and quaint but are extremely uncomfortable. The benches are too narrow and too hard, the table was too small for 6 people. All in all, the facility doesn't necessarily invite you to linger. We ate quickly and left, which I thought was a shame. The food is a thing in itself. The portions were ok but the taste could still be improved. There were 5 of us there and four ate and we all agreed that they weren't the best burgers we had eaten. We were and are all in agreement that unfortunately we wouldn't go there a second time. But everyone has to decide for themselves. For us there is no second time

Excellent range of food and drinks. We went for the dinner offer, which is an excellent deal. The cocktails were very good, too.

The burgers were very tasty. This time the service took a really long time. The store wasn't that full. However, the service was very nice. Next time the portion of fries can be a little larger.

The food and ambience are great...but the service is really terrible...with 5 tables occupied, there is almost never a service person. We were able to have a drink while eating...if you don't want to earn money then that's it...it was the second time there...the same spectacle both times...for me it was it. Other restaurants still value their customers.

Employees are always nice. And the menu selection is good.

Very friendly service, nice decor, food was good.

Great burgers, great ambience and friendly staff...you'll be happy to go there again.

Unfortunately the quality of the food is not worth the price. Tables are much too small, we had to put our order on the neighboring table.

Burgers were very good, prices were still reasonable (€20 per person). Service was ok (neither friendly nor unfriendly, rather neutral and objective). Ambience nicely decorated, but not particularly comfortable.

I love the burgers at this place!!!)))

Nice staff, delicious food, I'd rather go somewhere else, nice atmosphere, Food significantly better than last time.

Attendance was very mediocre. Burger was ok, but nothing special, especially for the price; You have to like the burger selection... The chili cheese fries with the small dollop of sauce are very disappointing. In general, I don't understand why there are no seats with backrests anywhere; everything was very uncomfortable.

Excellent food and something for everyone. We had already had a nice lunch during the day, so just a hamburger was enough and was an option. Friendly service.

Leckere Burger, gute Auswahl, insbesondere im Veganen und vegetarischen Bereich. Preislich völlig in Ordnung, nette Kellnerin gehabt. Das Ambiente mit den verschiedenen Bäumen ist cool gemacht!

Super lecker. Sehr gutes Mittagsangebot

Essen Top , aber ewig gewartet das man weiter bedient wurde . Kellner ist mehrfach an unseren Tisch vorbei gelaufen und sogar Leute die später wie wir da waren wurden nach 5 Minuten bedient bei uns hat es 30 min gedauert nachdem man dann mal gerufen hatte.

Leuke zaak alleen te harde banken .Verder lekker eten en vriendelijk personeel.

Een gezellig restaurant lekker gegeten

Mal etwas anderes Essen und vor allem sehr sehr nette Bedienung!

Lecker Burger, nicht nur die Standard Varianten

War toll bei euch gutes Essen sehr freundliches Personal

Prima restaurant voor een burger, prijzen zijn goed.

Ich liebe die Auswahl an veganen und vegetarischen Burgern. Preise sind total okay. Es lohnt sich ein Mittagsmenü oder Abendmahl zu nehmen. Der Kellner sah aus als hätte er keine Lust da zu sein. Burger war gut, bisschen wenig Pommes aber.

Sehr leckeres Essen und große Portionen. Nur sitzt man zu zwei sehr beengt und auf dem Tisch hat man kein Platz.