HANS IM GLÜCK - ESSEN Kennedyplatz in Essen

We were there with eight people. Delicious food, nice service, everything good.

Unfortunately the visit was not a pleasant experience. It was busy, which is to be expected on a Saturday evening. The reservation via Google worked very well and we were able to skip the queue and go straight to the table. However, we would then have to wait almost half an hour until the waitress came to us and took the order. Unfortunately too long. The food came quickly enough, but unfortunately it wasn't too warm. In the special burger cheesesteak, the steak strips were cut very thin and cooked way too long. The meat was correspondingly leathery. Unfortunately, combined with the very sour sauce, this didn't work at all. My wife's burger was also not warm enough and served with too little sauce. The bun soaked up all the sauce. Too bad. To top it all off, going to the toilet had to be declared disgusting. Overflowing squat toilets, no soap, sticky floors, garbage, smell and stains everywhere. Things didn't look much better in the women's toilet. My wife said that some train station toilets are better. Completely wrong.

We eat here regularly. Love the burgers and the ambience is really great! I once accidentally got a vegan patty (I actually wanted the burger with a beef patty) and I'm very happy about it today. This spicy vegetable patty was so good that I now always order it. But the other burgers are also great, the cocktails are always very tasty - and the service is always courteous and polite!

Was very tasty. With Neotaste you also saved 50%.

The food was OK but nothing more than that, the volume in the restaurant roughly corresponds to the volume at Hamburg Central Station when a train arrives and the ordering doesn't really go well either because 3 orders arrived with defects or simply incorrectly! So, for example, non-alcoholic cocktails were specifically ordered and alcohol was "delivered" to our driver... As I said, the service was otherwise good but unfortunately it doesn't get more than 3 stars

Friendly service, reasonable waiting time for the food, visually appealing burgers...very good in terms of taste and volume. Drinks/thirst quencher recommended.

Overpriced and below average food. Bad service.

Lunch menu received at 5:05 p.m. Very nice waiter. Burgers were small and fries were few. But surprisingly sufficient. And delicious.

Absolutely loved this place! The décor is stunning and truly unique, with tree trunks artfully placed throughout the space, creating a cosy and private atmosphere for each table. The design is so well thought out, with the tables perfectly blending into the natural aesthetic. The staff were incredibly attentive and friendly, making sure everything was spot on throughout our visit. The burgers were simply delicious; juicy, flavourful, and cooked to perfection. The overall vibe is warm and inviting, making it a perfect spot for a relaxing meal.

Solid Hans in luck. Just a little small staff for the size of the store

Very nicely decorated restaurant with a wonderful and exceptional menu! They are burgers - vegan, vegetarian and as a meat version. Imaginatively and extraordinarily tasty put together. The service was consistently friendly and professional. We'd love to come back!!!

The food was very good. I was skeptical at first because it is a chain. But the food was delicious and fresh. The furnishings are also nice and you don't feel lost despite the size of the store. Also suitable for larger groups. Unfortunately there was a system failure and we had to wait a while. But the service was very nice and attentive. I would go there again.

It is understandable and okay that everyone is now jumping on the bandwagon and that there must be an alternative for vegans too. But the fact that 95% of all chicken dishes are removed from the menu and replaced with fried vegan porridge is outrageous. Not everyone likes burgers. This leaves only vegan nuggets or salad with vegan chicken. At least give meat eaters a choice. Was definitely the last visit. Incidentally, the waiter on site sees it the same way and expressed this opinion.

We went there spontaneously in the evening, got a nice seat, the waiter was very friendly and tried very hard. We ordered three menus, each with a burger on a large plate with a bowl of fries on it and a drink. Despite the fact that we all had the same meat on the burger, it tasted different for everyone, but unfortunately for me it was very strong (sorry, but like it smells in a stable) and not tasty. The mushrooms from the burger were very small and wrinkled. All in all, the burgers weren't that great. The regular fries were a little too soft, the sweet potato fries were perfect. The drinks were all delicious, although there was too much vodka in it with alcohol for my taste. We were asked in between if everything was okay, but not later if we wanted dessert. The atmosphere is cozy, there was a candle burning on the table, and the background noise was pleasant. There were 5 menu booklets on the table, unfortunately only one with current flyers. Unfortunately I wouldn't eat there a second time.

Nice staff, good food, highly recommended

Very cool concept, beautiful design, delicious food and cool cocktails! Huge portions of salads and big burgers!

Great selection and really tasty

Very tasty, staff are friendly. Fast service. 11/10, nothing to complain about

Our children always want to go back. Very drafty in cold weather.

Standardized burger shop with the usual "Hans im Glück" products, where you can always find a burger, whether with meat, vegetarian or vegan. The service was friendly and quick, but the wooden block I was sitting on wasn't the most comfortable. Otherwise, a clear recommendation for anyone who likes burgers of consistent quality and a good selection.

I was there again this afternoon. Very nice staff, great service, good food, excellent ambience. Am very satisfied. Gladly again.

Great restaurant. Attractive atmosphere. Something different... menu a bit confusing. Food good but quite expensive.

Delicious cocktails, really top sandwiches, service to be reviewed: we waited a little too long to eat.

Very nice attentive service. The food was absolutely amazing. I'd love to come back.

Visually really well done, ambience is great, not too loud and clean! Service is well structured, very friendly and attentive. Food and drinks are okay, price/performance is not in favor of the visitor, a bit too much ice in the drinks and the burgers are nice but rather standard. I wouldn't come back alone if I were in a group if this restaurant was desired!

Very nice restaurant with friendly young employees.

Very nice place, after ordering very fast (for lunch).

Inexpensive and good, nice service, everything ok!

The place was fine, the food was also fine. But waiting over 90 minutes for a burger isn’t fine. And the manager shook his shoulders and didn’t understand why that was a problem. Sure, they were quite busy, but it isn’t fine dining cooking. It’s an ordinary burger that should take 10-15 minutes in the kitchen and mass produced in batches. Other customers was leaving the place for not being served. They still believe that it’s worth paying full price.

The best hamburger Very beautiful place and the food is great The staff are great and very friendly

Friendly staff, delicious burgers, fries and salad. Attentive waiter, you can tell that he enjoys his job. Highly recommended!

Great decor, delicious food and nice service.

Delicious food and a charming ambience

Nice atmosphere and very tasty food

Friendly service, tasty food in the heart of the city.

Very tasty food and extremely friendly service

Friendly staff, good food, clean and the rooms are very impressive.

Super Service. Friendly and competent. Delicious food

Great food. Great non-alcoholic cocktails. Great service.

The service was super friendly and gave us good advice. The food was very tasty.

Except for the mediocre service, everything was perfect!

Am 15. Juni zwischen 15 und 16 Uhr waren wir mit 14 Personen im Hans im Glück am Kennedyplatz und wurden sehr enttäuscht. Die Wartezeit war extrem lang und es gab keinerlei Kommunikation darüber. Als wir das Personal darauf hinwiesen, dass wir unzufrieden sind, reagierte der große, kräftig gebaute Kellner mit Bart extrem unfreundlich und persönlich angriffslustig, indem er behauptete, unser Service sei auch schlecht. Zudem war das Fleisch sehr trocken und die Mayonnaisen in den Flaschen waren wässrig. Absoluter Reinfall, wobei das Konzept Potenzial hat. Bitte nie wieder.

Super tasty burgers. Good service and good recommendation as to whether the offer is worth it or not

The best vegan burger I've ever eaten 👍 super nice service and cool ambience - we'll be back!!

Very attentive and friendly service, delicious food. Even something for vegans on the menu

There were problems with the Lidl plus voucher. The problem wasn't with the restaurant but with LIDL. The staff was extremely friendly and tried to help wherever possible. Only EVAG (Essener Verkehrs AG) failed on the way back.

Attractive restaurant for burgers, fries and bowls. Not particularly cheap but good.

The burgers were very tasty and the staff was very friendly. The atmosphere is nice, but the seats are quite uncomfortable.

A good meeting place to relax. Great!

Food as usual very tasty. Service was very quick and the food was prepared and delivered to the table within 15 minutes (burgers). Drinks within a few minutes, but it was also quite empty as it was a Monday evening. Neo Taste app worked, 2 menus for the price of one. Gladly again.

It was the first time here and definitely not the last time.

The food was good, only lukewarm, but tasty. The service was very good, attentive and friendly. The ambience is actually nice, BUT the seating is very hard (wood with a very thin felt pad) and therefore uncomfortable. You would like to stay seated longer and continue to drink something, but the very uncomfortable benches simply don't allow this. It's a shame about that. That's why I can unfortunately only give 3 stars.

The staff was very nice and personable, the cocktails were a little low in alcohol from the mix to my liking, but the menu price for a burger of your choice, french fries of your choice and a cocktail was ok, otherwise too expensive individually.

I personally think the facility is great Please wait and being assigned a table is rather unusual in Germany, but I think even better wishes can always be made. We each had 1 burger on the menu, it was 11.30 at lunchtime and the drinks were at the table in an insane 10 minutes after 5... It was beautifully prepared, everything was hot and super tasty. Service was courteous Afterwards 1 cappuccino with Hans logo so really authentic. For around 40 euros for a burger with fries you can choose from x options, 0.5 liter drink of your choice and a burger with 3 different buns to choose from. We will 100 percent come back, it was just great

The furnishings look quite funny and quaint but are extremely uncomfortable. The benches are too narrow and too hard, the table was too small for 6 people. All in all, the facility doesn't necessarily invite you to linger. We ate quickly and left, which I thought was a shame. The food is a thing in itself. The portions were ok but the taste could still be improved. There were 5 of us there and four ate and we all agreed that they weren't the best burgers we had eaten. We were and are all in agreement that unfortunately we wouldn't go there a second time. But everyone has to decide for themselves. For us there is no second time

Excellent range of food and drinks. We went for the dinner offer, which is an excellent deal. The cocktails were very good, too.

The burgers were very tasty. This time the service took a really long time. The store wasn't that full. However, the service was very nice. Next time the portion of fries can be a little larger.

The food and ambience are great...but the service is really terrible...with 5 tables occupied, there is almost never a service person. We were able to have a drink while eating...if you don't want to earn money then that's it...it was the second time there...the same spectacle both times...for me it was it. Other restaurants still value their customers.

Employees are always nice. And the menu selection is good.

Very friendly service, nice decor, food was good.

Great burgers, great ambience and friendly staff...you'll be happy to go there again.

Unfortunately the quality of the food is not worth the price. Tables are much too small, we had to put our order on the neighboring table.

Burgers were very good, prices were still reasonable (€20 per person). Service was ok (neither friendly nor unfriendly, rather neutral and objective). Ambience nicely decorated, but not particularly comfortable.

I love the burgers at this place!!!)))

Nice staff, delicious food, I'd rather go somewhere else, nice atmosphere, Food significantly better than last time.

Attendance was very mediocre. Burger was ok, but nothing special, especially for the price; You have to like the burger selection... The chili cheese fries with the small dollop of sauce are very disappointing. In general, I don't understand why there are no seats with backrests anywhere; everything was very uncomfortable.

Excellent food and something for everyone. We had already had a nice lunch during the day, so just a hamburger was enough and was an option. Friendly service.

Leckere Burger, gute Auswahl, insbesondere im Veganen und vegetarischen Bereich. Preislich völlig in Ordnung, nette Kellnerin gehabt. Das Ambiente mit den verschiedenen Bäumen ist cool gemacht!

Super lecker. Sehr gutes Mittagsangebot

Essen Top , aber ewig gewartet das man weiter bedient wurde . Kellner ist mehrfach an unseren Tisch vorbei gelaufen und sogar Leute die später wie wir da waren wurden nach 5 Minuten bedient bei uns hat es 30 min gedauert nachdem man dann mal gerufen hatte.

Leuke zaak alleen te harde banken .Verder lekker eten en vriendelijk personeel.

Een gezellig restaurant lekker gegeten

Mal etwas anderes Essen und vor allem sehr sehr nette Bedienung!

Lecker Burger, nicht nur die Standard Varianten

War toll bei euch gutes Essen sehr freundliches Personal

Prima restaurant voor een burger, prijzen zijn goed.

Ich liebe die Auswahl an veganen und vegetarischen Burgern. Preise sind total okay. Es lohnt sich ein Mittagsmenü oder Abendmahl zu nehmen. Der Kellner sah aus als hätte er keine Lust da zu sein. Burger war gut, bisschen wenig Pommes aber.

Und gefällt es immer wieder im Hans im Glück. Wir fühlen uns sehr wohl und das Essen ist hervorragend.

Eigentlich gehen wir Gerne in Restaurants dieser Kette, aber so richtig glücklich werde ich dort nicht. Die Bänke sind sehr eng gestellt und ziemlich unbequem. Das Personal schäumt auch nicht über vor Herzlichkeit. Wer kreative abwechslungsreiche Burger sucht, der wird hier fündig. Der klassische Burger ist ok, mehr aber auch nicht. Die Käsescheibe ist durchsichtig dünn und geschmacklich unauffällig, das Brioche zu süß, die anderen Brötchen sind auch nicht so meins. Die Sauce auf dem klassischen Burger war so na ja. Nicht wirklich schlecht, aber es würde halt ohne viel Mühe besser gehen. Daher nur 4 Sterne.

Sehr leckeres Essen und große Portionen. Nur sitzt man zu zwei sehr beengt und auf dem Tisch hat man kein Platz.

Das Essen ist an sich sehr gut, da ich schon öfter dort war. Heute aber wollte ich das Restaurant mit meiner Schwester besuchen. An dem Lokal (an der Tür) sind leider falsche Öffnungszeiten angebracht, weshalb wir vor der verschlossenen Tür gewartet haben, bis eine junge, dunkelhaarige, stärker geschminkte Frau aus dem Lokal kam und uns sehr unhöflich darauf hingewiesen hat, dass das Lokal um 17 Uhr öffnen würde und das auch im Internet nachzulesen sei (wo sie auch recht hat). Daraufhin antwortete ich, dass es an dem Lokal nirgends ausgeschildert sei. Anschließend reagierte die Frau wieder leicht passiv aggressiv und meinte, dass die Tür aus einem Grund verschlossen sei. Obwohl ich das Restaurant eigentlich sehr gern besuche, muss ich sagen, dass ich so unfreundlich noch nirgendwo in Deutschland behandelt worden bin, daher 5 Sterne fürs Essen und nur einer für den Service. Ich hoffe nächstes Mal netter behandelt zu werden…

Wir sind am Wochenende im Hans im Glück gewesen. Diesmal müssten wir 15 Minuten vor der Tür warten,da wir nicht reserviert haben....also vorher reservieren 😜 Das Essen ist hier sehr gut...der Service war ein bisschen überfordert,da zu wenig da waren.Aber trotzdem sehr gut und freundlich.Ich habe mir wie fast immer den leckeren Pfeffersackhamburger im Menü genommen.Der Preis ist ganz ok.Auch wenn es überall was teurer geworden ist. Hier finden große und kleine immer was leckeres zum Essen,wenn sie Hamburger mögen oder wie ich auch ein leckeren Salate.

Die Burger sind hier sehr lecker, die Auswahl ist groß, es ist für jeden etwas dabei. Wir haben uns für ein Menü entschieden mit cocktail und pommes. Am Samstag ist es sehr voll, lieber reservieren.

Geschlossen wegen technischem Defekt. Keine Info online.

Cooles Lokal,netter Service, Burger hatten kein wow Effekt und für den Preis zu klein

Wir waren erstmalig in dieser Filiale der Kette aus der gehobenen Systemgastronomie. Nettes Ambiente. Freundliches Personal. Das war's auch schon. Wir gehören vermutlich nicht zu der Zielgruppe. Unbequeme Sitzbänke, Rücken an Rücken zum Nachbartisch, so dass die fremden Gespräche deutlich hörbar sind. Bei max. einem Platz an einem Tisch gibt es eine Rückenlehne (Wand). Das Angebot Abendmenü sollte jeder für sich prüfen, ob es inhaltlich passt. Der Burger war nichts Besonderes. Preis/Leistung passt nicht.

Gutes Burger-Restaurant mit ausgezeichnetem Service. Hier wird man jederzeit während des Besuchs versorgt. Wickelmöglichkeit für Kinder mit großer Ausstattung und Kinderstühle ebenfalls vorhanden! Essen wie immer top.

Toller Service und leckeres Essen. Immer wieder gerne!

Wir sind spontan und ohne Reservierung eingekehrt. Der Services war überaus freundlich und die Bestellung schnell aufgenommen. Das Essen und die Getränke kamen zügig und waren sehr lecker. Neben diversen Burgern, auch vegetarisch war möglich, gab es auch Salate und Bowls in vegetarisch und vegan. Ich verzichte normalerweise auf Kohlenhydrate und auch da konnte ich hier etwas Leckeres für mich finden. Preise waren absolut in Ordnung und standen in gutem Verhältnis zur Leistung. Wir empfehlen das Restaurant gerne weiter!

Immer wieder gerne. Tolles Ambiente super Essen, schnelle Bedienung. Etwas wenig Platz auf den Bänken, aber das stört uns nicht.

Amazing experience, if you want a burger and a beer, it cocktail this place is a must in Essen!!

Sehr schöne Lokalität, mitten in der Essener Innenstadt gelegen. Wir sind Freitag abends zu 6 dort gewesen. Sehr freundliche und zügige Bedienung. Getränke und das Essen kamen sehr schnell und das, obwohl das Geschäft wirklich voll war. Burger und Pommes waren, frisch heiß und lecker. Ich komme auf jeden Fall wieder. Den einen Punkt ziehe ich ab, da ich den Tisch und die Bänke für 6 Personen sehr schmal und ungemütlich fand, lädt nicht zum längeren sitzen ein. Bin aber doch ganz froh, dass ich nicht direkt gegenüber am 2er Tisch gesessen habe, den die sind meiner Meinung nach auch viel zu klein und ungemütlich zum sitzen.

Das Essen war lecker und wurde schnell zubereitet. Es gibt eine große Auswahl an veganen, vegetarischen und herkömmlichen Burgern. Hier können sich einige Burgerläden eine Scheibe abschneiden. Dazu eine Vielzahl an köstlichen Beilagen und Getränken. Es ist auch kein Problem, wenn man einen "Fleischburger" bestellt und dann nur das Patty durch eine vegetarische Alternative ersetzen lässt - wenn z. B. einem die vegetarischen Burger von der Zusammenstellung nicht gefallen. Der Service war sehr freundlich, jedoch heute überfordert. Es war Sonntag und der Weihnachtsmarkt hat begonnen, dementsprechend volles Haus. Wir haben leider 40 Minuten warten müssen, bis unsere Getränkebestellung aufgenommen wurde. Zum Teil wurden Tische bevorzugt, die später besetzt wurden als unserer. Das lag aber nicht an den Servicekräften selbst, sondern daran, dass zu wenig Mitarbeiter (zwei!) für sehr viele Gäste verantwortlich waren. Hier sollte das Management nachbessern. Das Ambiente und die Einrichtung ist sehr hübsch und einladend, wirkt aber teilweise auch sehr überladen, fast schon beklemmend. Unter anderem teilt man sich die Sitzbänke mit dem Tisch hinter einem und die Birken-Bäume, die zwar positiv zum Ambiente beitragen, nehmen zusätzlich Platz weg.

Very authentic place with delicious burgers

Très bonne expérience dans ce restaurant, le décor est superbe, le serveur et le barman étaient très professionnels et attentionnés, et le burger était excellent!

Gutes Essen. Service war etwas unterbesetzt

First of all, I am a fan of HANS IM GLÜCK, in general, regardless of the location. This review is for this location only: Essen Kennedyplatz. We came in an afternoon, the restaurant was more than 80% empty. Only 3-4 customers at that time. We were not allowed to choose a a table with benches with back support, although the restaurant was E M P T Y - for the reason that the other tables were reserved. Which was obviously not true. We had a small kid with us (18 months) and we simply wanted to sit on a bench with back support. We were 'forced' to sit in front, of the restaurant, beside the other 3-4 customers - when the restaurant was completely empty. After so many beautiful experiences in other HANS IM GLUCK locations, this one was not good unfortunately.

Leckeres Essen, nette Bedienung, leider werden die Portionen immer kleiner.

Essen super angerichtet, Service war zuvorkommend und mega freundlich in der Frühschicht. Ihr seid super

Wir haben an einem Samstagabend vor 2 Wochen mit 6 Personen draußen Platz eingenommen. Es sah alles so aus, wie immer. Alle Kerzen waren an , Tische mit Besteck gedeckt. Wir wunderten uns, weil man uns fast 20 Min nicht beachtet hat. Nachdem wir eine Servicekraft angesprochen haben, haben wir erfahren, dass wir nicht bedient werden. Die Antwort lautete, „wir packen es nicht draußen“ die Dame hat uns dann empfohlen, sich an die Geschäftsleitung zu wenden. Das haben wir auch getan. Leider mit einem sehr unzufriedenem Ergebnis. Auch hier war die Kommunikation auf untersten Ebene.