HANS IM GLÜCK - BERLIN Hauptbahnhof in Berlin

Nice atmosphere, friendly service and delicious food.

I was with you on Sunday for almost 3 hours. I would like to say kudos. Although the restaurant was always very busy, the staff remained extremely friendly and attentive the entire time. I would particularly like to mention Görkem, who kept an overview the whole time and also made special requests, such as: B. a blanket (we were sitting in the entrance area) was immediately fulfilled. A real rarity in our service desert, Germany. Thank you for the totally relaxed stay and I'm already looking forward to the next time. Keep it up! 👍🏼👍🏼👍🏼

It's never a bad idea to stop by Hans im Glück. The burgers are very tasty and there is a wide variety to choose from. The side salad is always very tasty too!! The service in this branch is ok. You can tell that they are focused on transients and obviously don't value customer loyalty. Everything took a bit too long, even though it wasn't that crowded.

That was nothing, after waiting for over 1/4 hour, I asked the waiter at the bar who I could order something from, the answer was, “Someone is coming soon”, someone didn’t show up even after another 10 minutes!!! Service looks different, especially since the app didn't work either!!! The store wasn't full either... well another attempt that failed again with Hans km luck... 🤦🏻

On May 1st, we surprisingly found a place and were served quickly. There are advertisements everywhere saying that the menu is new and the taste has improved, but unfortunately we can't do that. The fries have been given a new shape, making them less potato-like and more crispy to hard. The “journeyman” burger without bread has three extra leaves of arugula on it. The burger sauce is mixed with the parmesan sauce, which is why you hardly tasted any of either. In the case of chicken, a new herbal mixture appears to have been incorporated into the meat. Unfortunately it doesn't taste like pure chicken, but rather strangely like this mixture. The recipe for “Soul Heil” has also been “improved”; the sauce from before is now dispensed with and instead, two small, thin slices of Camembert are placed on top. Unfortunately, the bun was far too crispy and crumbled just by looking at it. I would like to highlight the large outdoor seating area as a positive. It may be because of the branch, but I'm actually used to much better quality and a little more salad added to the breadless burger.

Even when you're under the most stress, you'll find great service here!

Super tasty food, service was quick and nice. Will definitely come again in the future!

I just ordered a Feservieh salad with parmesan dressing. The salad was presented completely carelessly and the dressing was not included. Every time I try to call it goes to voicemail.

PLEASE LOOK AT THE RECEIPTS!!! During our visit, we overheard two waiters (one tall, slim, blonde/the other shorter, dark hair) talking to each other next to the kitchen (where we were sitting) about the lack of tips. One person said that he was deliberately giving incorrect amounts because visitors all pay with their card anyway and don't look at the amount. During our visit we didn't get a receipt BEFORE paying, we only received one after we paid and were asked. We also noticed that the extra burger sauces were listed on the menu as €1, but we were charged €1.25 per sauce (we only saw AFTER we paid). Of course it's not a big difference, but the two waiters said they had already charged up to €10 more than it would actually cost. What a shame, we won't be coming back.

Great atmosphere even in the main station, fast service, top quality

We did not like our experience. The burgers we ordered were good, but regarding the fries, they were not what we had ordered and were too spicy for our palates. Plus we had to return some that they already wanted to leave us without asking. We ordered 4 beers and they brought us only 2 and another 2 drinks. We had requested the menu in English and they brought it to us in French. Too expensive for so little good experience. Next time we won't choose them.

Relaxed atmosphere! Nice service and good food! Will come again :)

Such a good surprise to find this restaurant at the train station. Great burgers for a fair price.

Very nice atmosphere, food came very quickly and tasted very good, you can't complain and the price-performance ratio is perfectly fine

Food was really tasty and came quickly. The new cards and decorations fit really well and would definitely come again

10/10 Food delicious, waiters very friendly and the drinks were great too! I'll definitely stop by more often :)

It's a shame that there was no more espresso after dinner, even though it was still open for 3 hours

Great service and I really like the new menu. Smokey Rösti was really tasty and mint elderberry was finally sugar-free😋. Super nice people in service!!!

Great service, fast and above all very tasty. Wide choice, also for vegan and vegetarian dishes. Culinary burgers with different fresh ingredients, each unique, "made to order!" And yet faster than the well-known fast food chains. And large cocktails that are actually a bargain in comparison.

Do not come here. Staff messed up and missed one of our orders. First we waited for ~25 minutes, then my son had to wait an additional 30 minutes for his missed order. No compensation whatsoever. Also, bathroom is without soap and toilet paper (but with a really present urine smell).

Great cozy atmosphere. Food was delicious, price performance was right. Staff very friendly, but it took quite a long time before they acknowledged you.

Nice atmosphere and nice service, but after eating there I had severe nausea and repeated vomiting. The food probably wasn't that good anymore.

The food was super delicious! The staff was super nice. We were given excellent advice about the food intolerances that my girlfriend has and we also got something that was suitable and delicious. We felt very taken care of.

Nice place with interesting menu, but the prices are high. The staff is young and friendly. My burger 🍔was good, but a little bit dry. Many different places for sitting, there is a summer terrace. The service was fast, but they forgot to give me cutlery.

Waiting forever when we sat down, waiting forever to order and left again after 30 minutes

Very slow service despite a lot of free tables, offer thinned out.

Great restaurant in the main station. Very nice service, especially Lukas was very friendly, thank you for that.

Nice place, good food and friendly people, a mandatory stop to get energy and see the Wall.

Unfortunately very sloppy and not recommended burgers

Very nice service! Especially Luke 😁 Kind regards, table 95

The vegan burger was very tasty.

Great food, a nice change from the stressful and noisy train station environment.

You are always welcomed in a friendly manner and the food tastes very good. Görkem gives you good advice and is very personable! I will definitely come back :)

Sarah Hecht is the best!!!!! Great service

It was a really great experience, super nice staff The shift manager has everything under control

Burger ok, sweet potato fries greasy, staff friendly, music way too loud. No recommendation.

Super cozy, very nice and fast service

pleasant atmosphere, friendly staff that gives positive emotions

Really delicious food with a great and nice staff

Great selection, nice service, unfortunately catastrophic toilet

+ Friendly staff + Fast service + good portion size - musty & dirty toilets - music a bit too loud

Very cool that there is a Hans im Glück at the HBF. Went there shortly before 11 and were able to order a little something for lunch and it came very quickly :-) especially on long train journeys, it's cool to be able to have lunch before 11! And the MINI smashburger was also really, really tasty :-) Service was really great and very accommodating :-) I'd love to come back next time!

The food and drinks are great! Really good for the main station! The staff is nice, friendly and lovely. Unfortunately the toilets don't work at all! It stinks extremely, there is toilet paper everywhere and there is only cold water to wash your hands! But the smell is really an absolute disaster! You can't breathe! Really very bad! Maybe you should hire security or a cleaning lady to sit and clean all day!

I was able to experience friendliness and helpfulness at Hans in Glück today - thank you very much 🙂

Very nice service, super fast food and delicious fries!

Food preparation takes too long. So about 50 minutes

Nice shop and nice service 👍🏼 Highly recommended

The regular hamburger for the price, I'm used to the trend of hamburger restaurants in Malaga and this one didn't seem anything special to me... I also didn't like that “induced tip” on the dataphone at the end 45 bucks 2 hamburgers

If you know Hans im Glück, you know what you can look forward to: delicious burgers and fries. And the sauces are amazing!

Really great Service - extremely friendly and professionell.

Fantastic service: super nice, super fast, ...

Very friendly, quick (ist important at the Train Station) Good Food. Loved it!

Super tasty food and service is also good. We can only recommend it.

Despite reservations, we had to wait a long time until we were assigned a table (in a cordoned off area) - and then there was no service. We had to ask twice and were able to order after 20 minutes. Then eat almost an hour after the reserved appointment

On February 7th sat there with colleagues, the restaurant was only occupied by a few guests. Our table was first wiped down with a damp cloth because I asked for it because the table top was dirty. Unfortunately, things didn't really work out with the kitchen. The order was placed and the fries arrived after the meal as requested!!! first on the table and not in a bowl but in a cardboard box because there were no more bowls. (There were perhaps 20-25 people in the restaurant) The dishes were only cleared when we asked, the music was so loud that it was turned down after we asked for the sound to be reduced. When we left the restaurant we noticed that the empty tables had not been cleared away, glasses and dishes were standing around dirty, where the coffee bar was, it looked the same. Apparently there was a lack of staff. How does such a large restaurant function when the tables are full of guests? It's a shame, the waitresses have to constantly apologize to the customers because everything doesn't work out, but they're the ones who get it from the guests, even though they can do the least. The HR manager in charge should do his job properly so that the guests are satisfied and want to come back.

Nobody came to “place”. We had to go to the bar and we were assigned a table there. Unfortunately the staff was a bit overwhelmed. There was only one waiter and he didn't pay any attention to us. There were other guests who simply weren't served, even though less than half of the seats were occupied. Our order was only taken when we asked at the bar. Very polite and also very quick! Big praise for that! The food was delicious. Maybe the portion was a little too small.

I was here with a bigger group we waited for at least 30 minutes before anyone dicedet to show up just leave and be back in 10 minutes after ordering we got our food 40 minutes later the lady who brought our orders got it wrong and told us she can't take it back. The service was OK at best would not recommend if your really hungry and in a rush PS they didn't have chance like coins at all

The food is good, but the service was poor and unfortunately most of our cocktails only consisted of ice.

I've been sitting here for about 20 minutes now trying to get served. Maybe it will work, then the food might be quite good

You won't find any service here. We waited 20 minutes for our order to even be taken. Even going to the waitress didn't help. She just said that she would come to the place. Instead of understanding the hint, she did other work first. Burgers were good then. Dessert took forever again. Then the chocolate cake was missing ice cream. Operation asked about it. She said I definitely should have said that specifically. Read her own card to her. She went into the kitchens and came back with a melted scoop of vanilla ice cream. When asked if I could get a decent scoop, she just said that the ice cream probably didn't work out. I've never experienced anything like that. No recommendation. The table next door was served even worse or not at all. At some point the customers got up and left. Here too, an attempt was made to approach the service. But here too she didn't take the hint.

We waited over 45 minutes for our burgers in a very manageably full store. The food itself is delicious, but I still wouldn't go back to this branch again.

I had a little stay in Berlin and was hungry! That's why I was lucky with Hans As usual with the chain, the food and drink were delicious. The waiter was very friendly, but unfortunately it was quite busy and another server would have been needed because I waited a little longer.

Fake review! Beware, I wasn’t able to post my 4-star review for 3 months. No matter how neutral the comment was. This restaurant has the best reviews on the whole station for a reason.

Food not testy and not service fast

We came to eat with you by chance and were more than thrilled. The food was excellent, everything to our liking. The service (with very long dark hair) was very courteous, quick and gave us very good advice. 5 stars to the service 👏🏻 We are from the industry ourselves and know what is important, especially when it comes to advice and dealing with guests. We can only recommend the restaurant 👍 we highly recommend the non-alcoholic cocktail with 🌿 basil. Many thanks to the very nice service. The next time we are in Berlin we will definitely visit you again.

Always friendly & delicious - for the break before the next train journey 😊

Cozy atmosphere, fast service, very friendly

The burger was absolutely bad. The tomato was almost transparent. Unfortunately, two of our group had to go to the doctor after visiting this Hans im Glück. we had diarrhea and vomited. The burger didn't taste good at all. The cocktails were okay and the service was friendly. We can trace our food poisoning to this store. The food was really bad and I usually know it better from Hans Glück.

Mass produced, boring food. Abhorrent rest rooms. All in all a pretty sad affair.

If you go to eat in a train station, it should be clear that almost every guest has a train appointment, so how can it be that you have to wait for what feels like half an hour for your food and some of the food isn't served at all because you forgot. When paying, the product is on the invoice so it wasn't forgotten. It was then canceled without any problems. OK, but I actually wanted to eat something properly.

Worst burger I've ever eaten. And yes, I've been to MCs before...

Everything was cool, the food was delicious, the staff was friendly. Only the men's toilet didn't work at all. I think one of them wanted to live there...

The food was very tasty and the service was great too! We had WiJi as a waitress and she was very nice!!

We still had time until our train arrived and stayed in the front lounge area, which was very comfortable. The service is great. Wiji got to us super quickly and was happy to implement my friend’s “special request”. Everything is great. At At Hans im Glück you can also eat really well and have a good time while waiting and relax with a drink. It's really nice that this service is offered to waiting guests.

Top quality for a high but appropriate price

Everything is fine, gladly again :)

I stopped here not knowing how nice the food and service was. I can highly recommend this restaurant. Wiji was excellent in helping me with the menu, food arrived without a long wait, overall excellent service, definitely coming back.

Everything is great, the food is really tasty, the service is very friendly. The music is a little loud, it's quite uncomfortable when you sit under the speaker.

It’s really nice service and food is amazing

Greta burgers and bowls. Quite atmosphere in the midst of the bustling station

Super delicious! Thank you for giving us ice cream :)

Good food, not a long wait. Highly recommended 👌

Great for taking a break. For €20 you can get a menu with a hot drink and it is easy to reach by elevator and escalator.

Service was very quick and friendly :)

Guys, only one girl works here and no one else, the waiting times are crazy

Service is underground. NOT recommended!

It's something completely different. Not that typical look but a relaxed and calm one. The food was also very good. And the service was friendly and polite.

Not fresh beef. Insanely overpriced. Avoid at all costs.

Burgers were really standard for the price I expected more love, and the cheese on the burgers was also a zero... the minced meat wasn't fresh either but from the cool box...

Despite the restaurant being full, the service was not lacking; drinks could be ordered quickly and arrived just as quickly. The food really didn't take long and, as always at Hans im Glück, it tasted great. If I travel to Berlin again by train, I already know exactly where the first warm meal will be.

There were four of us in the restaurant. Despite the huge rush, the service staff provided good service. Food and drinks were excellent as usual at Hans!

Thanks so much. We were very at peace.

Bad service. Nobody feels responsible for the guest. After 20 minutes we still hadn't been asked what we would like to eat. Left the restaurant. Such a bad and uncoordinated team. It doesn't work at all. So if you're in a hurry or don't want to wait long, this is the wrong place for you. Note you have to give five stars for the review to be published 😡😡😡

Friendly staff. Suggestion for improvement: Enable ordering via the app.

Even after a long wait, the relics of the predecessors were neither cleared away nor was anyone served at all. Service dismal.

We also had to wait a long time until we were served, but the employees were completely understaffed and it couldn't be done quickly. Big thanks to the waiter who reacted immediately when we had to pay quickly due to a train cancellation... and we had to take an earlier one. Thank you ☺️ Another small note: the hot chocolate tasted like water, an improvement would really be necessary

When we are in Berlin we always like to eat at Hans in Glück, but the cocktail this time was really bad. I told the waitress that the cocktail wasn't good, her reaction was sobering, she just shrugged her shoulders, completely indifferent!!!!

The food came very quickly and was good, the taste could have been a bit better, the fries were too cold and didn't feel quite as fresh anymore, the salad was okay, here too it was missing that little bit more...

Food was great - as always and everywhere at Hans im Glück. Unfortunately we had to wait 30 minutes until we were served, but only by speaking to me. After another 30 minutes our food arrived. Music is too loud so people have to talk relatively loudly and therefore there is an enormous background noise. Tables are 50% occupied because they were not cleared. Unfortunately, probably due to a lack of staff like almost everywhere. Friendliness can be improved. We wanted to pay with our voucher. Unfortunately it didn't work at the table, so I had to go to the office with it. That took another 15 minutes. I waited another 15 minutes for my hot drink. So wait more than anything else.

It was an amazing experience dining here during our last night in Berlin! Thanks to the fabulous and unique atmosphere, including the beautiful design and decoration of the restaurant, I truly enjoyed it and highly recommend it to everyone.