Hans im Glück in Wiesbaden

Arrived happily Went out happy My name isn't Hans, but I'm still happy 🍀 Service 10/10

Great day with happy Hans, waiter also great 👍

We havent been served or aproached for 40 minutes. In the middle of the day. 5 of us just left after all we seen. Waitress rolled her eyes when we called her for a third time. Don't know what was going on, but we just did not expect this kind of service and behaviour. Have a nice one.

This is the second and last time I've given your place a chance. the waitress came to us when we sat down (we had to look at the menu), after that we called her four times and she said the system was down. it would not have been a problem if the guests who arrived after us were not served and canceled their orders. On our fourth call, the waitress rolled her eyes.

We set (5 of us) in the restourant for not less than 30 min. With no more than 4 tables occupied at that time. Asked and called waitress 3 times. Last time she rolled her eyes when we tried to call her and order a food. We left. This is not acceptable. All the best.

The establishment is characterized by extremely friendly and helpful service. There is a large selection of meat, but also vegetarian and vegan dishes, so there is something for everyone. The same can be said about the selection of drinks. In addition, the food tastes very, very good. The atmosphere is also very relaxed. Overall worth 5 stars.

Nice restaurant, you can eat outside and inside and the burgers and fries are very good. Often well attended, which is how you can tell it's good.

My friend Johannes recommended the shop to me. Positively surprised. Citizens are tasty and service is top 👍. Will come more often.

From the service to the people and the ambience, it's really a very nice and delicious restaurant.

I've eaten here many times and each time the staff has been very nice and helpful. In addition, the burgers were always very tasty and the selection is very large (there are also many very tasty vegan burgers). It's definitely worth coming back.

Fast service, delicious burgers...lunch menu has been adjusted (without hot drinks, unlike before), which we weren't aware of. That's why we were invited to do so for the transition period. Great service!

Ordered through a well-known delivery service, but the meal was canceled by the restaurant 8 minutes after the announced delivery time, without explanation. The waiting time was already 1 1/2 hours, even though delivery was announced in 45 minutes.

Burger ok, waiting time over 30 minutes, even though alone in the restaurant. Cucumber relish is great. Suitable for a quick lunch, nothing more

Very nice restaurant. Very nice and helpful staff. Food very tasty with a great vegan/vegetarian option. Toilets very clean. We would love to come back.

Unfortunately an absolute disappointment. As soon as we arrived we were greeted in an extremely unfriendly manner - a smile or a minimum of hospitality? None. The tables were dirty, cutlery was completely missing - we had to get it ourselves. No service, no interest. The burger was inedible - the patty tasted like a cheap frozen product and we returned it. Instead of showing understanding, we were told “other people eat that too” and the burger was still charged. The absolute highlight: Because we complained about the unacceptable quality, we were banned from the house - with the words: "I don't want you to come back." That's not how you treat guests. Shameful, disrespectful and just plain sad. Never again.

Great, good burgers, good fries...

Delicious burgers with a large selection. Would eat here again.

The best burger place in Wiesbaden without a doubt. We were greeted by Amid with his special touch in service. Highly recommended for American food with German taste.

The restaurant was almost empty in the early evening, but we still couldn't get a seat. But NOT because so much was reserved - but because they couldn't serve us, most likely too few staff. What is that about???

I kinda like the way the place looks with all the cut trees everywhere, but not a fan of the bench type seats. The food was pretty good except the nachos, they were small not much dressing and just not worth the price. The service was fine, but it took about 50 minutes to come out with the nachos being the last thing. As far as going back, I would go back, but not if I have another choice.

Here is a place where you can enjoy your food, it tastes very good here.

The food. It was super tasty for me as a vegan 🌱 it was very tasty and comfortable to enjoy

Very friendly and helpful staff The food is extremely delicious Overall, I can only recommend it

Tasty burgers and good choice for drinks. Delicious fried sweet potatoes and dessert 😋

Great service!! You can't go wrong with quality food!

Very good food with very good service

It was great, Lukas is the best man.

It was very nice here. Luke, best service!

Das Restaurant liegt mitten in der Stadt und besticht durch eine angenehme naturnahe Dekoration. Der Empfang war sehr freundlich und obwohl das Restaurant sehr gut besetzt war, gab es keine lange Wartezeit. Die bestellten Gerichte wurden sehr schnell serviert und waren äußerst schmackhaft. Ein Besuch ist sehr empfehlenswert.

Very delicious food and good drinks! Very, very nice and friendly. We felt completely at home. We'd love to come back! Thank you very much!

It wasn't busy, but we still had to wait 20 minutes before we could order. The burgers and fries were pretty good for frozen food, but nothing special. The drinks were delicious, and there was a great selection of homemade drinks and cocktails. We would have liked to try dessert, but unfortunately, we were told that the kitchen was already closed shortly before 9 p.m. (official closing time is 11 p.m.).

It was great! Food is very tasty

I got a stain of ketchup on my t-shirt here. But food was great. Unfortunately in Wiesbaden - I just don't like the city. Not enough pigeons.

Unfortunately I have to give so many stars. We sat for 45 minutes without being served. After these 45 minutes the waitress comes and tells us that the kitchen is now closed. An impudence. We waited until the kitchen was closed and we were served. There were a slightly larger group and couples of two who arrived well after us, were served and given food before the waitress came to us. Not recommended.

The food was great, the waiters were super nice, I will definitely come back

We had a long wait from ordering to serving. Otherwise, it was great!

Food was good, unfortunately there wasn't enough staff after 45 minutes and we couldn't order until we asked. If I hadn't been a stranger and had known where there were alternatives, I would have left the restaurant early.

We got a spot straight away, meaning no waiting time even though we went there at peak time. It was my first time there and I was pleasantly surprised. The order came quickly and we waited about 10 minutes until we got our food. The burger was very tasty and the fries weren't too soggy. The waitress was also very friendly. Only the french fries sauce is a bit sweet ;)

Nice welcome, when we arrived at the dirty table we were told it would be wiped straight away. 15 minutes later another waiter comes and asks: can I help? Very strange. Two salads were ordered. One came wrong without the additional chicken ordered. I would have preferred to do without it. The chicken arrived in a timely manner but just by looking at it it didn't look appetizing. It was very tough and didn't taste like anything. The salad itself had very little sauce which had to be ordered additionally. On the way home I was already suffering from stomach pain. Overall, the quality of the food was simply not good! I'm going to avoid the store now because I don't see the need to pay money for construction pain!

The service didn't work. Everyone is nice and helpful, but we waited forever to be able to place an order, then forever for drinks to arrive and forever again for the burgers to arrive. The burgers were good, the fries were very good. The cocktail was quite good. The seats are uncomfortable.

Very tasty food. The lunch menu is particularly highly recommended. Highly recommended in terms of taste, especially the sweet potato fries. Unfortunately only one person was responsible for the entire service. Nevertheless, he was always very friendly and considerate. We'd love to come back!

Very tasty and nice restaurant!

The location is really nice and I like the ambience. However, I have to say that I have eaten much better burgers. They were okay, but didn't really blow me away in terms of taste. There is definitely still room for improvement!

Great busy nice restaurant but it was more than we thought it would be and I thought it was only us but we overheard 2 other tables saying and asking the same thing. So the burger deals with fries and a drink... Well you pay full price for the burger then the fries and drink is what's 10.99. It seems we weren't the only ones that thought it was a lunch deal where the burger, fries, and drink was 10.99. If you want an alcoholic beverage then it is a deal but if you're getting a regular drink then it's about the same maybe a couple dollar difference. So anyways basically $25-30 for a burger, drink, and fries. My husband didn't like the vegan chicken sandwich. The kids loved their food so that's a plus for me. I would definitely come here for a nice night with my husband and have drinks. Very nice environment.

Excellent quality burger. Average prices. Nice atmosphere. Recommended!!!

Yes, this restaurant has the same quality as in Frankfurt am Main. The dishes and the spatial facilities are very pleasant! Now, to eat! It was wholesome and my friends liked it.

We had reserved a table in advance, but the restaurant was crowded and we had to wait a long time for the waiter. Then our order got mixed up (((But they quickly fixed everything and added an extra salad "as an apology") Overall everything was very tasty) So for €50 for two people with drinks you can have a delicious snack, but don't expect anything out of the ordinary.

The ambience was something different, decorated with birch trunks, lamps in the shape of birdhouses, simple but good seats. The burger buns don't fall apart like other hamburgers and the sweet potato fries are great. The barbecue sauce is a dream, very hearty and not too runny. Gladly again!!!

The staff seemed completely uninterested, as if they were forced to be there. Instead of attending to guests, they gathered at the bar, chatting or scrolling on their phones. It took forever for someone to take my order—no greeting, no welcome, just a blunt "What do you want?" The waiter acted as if customers should already know the menu by heart. When I hesitated over choosing a bun, his reaction made me feel like I was stupid. Maybe I am—if I ever go back. The wait for a beer was long, and the burger took another 45 minutes to arrive. When it finally did, it was nothing special—slightly better than an average McDonald's burger at best. This place desperately needs someone with real hospitality experience to change both the service and management approach. I’ve seen other customers mention similar issues in their reviews, but it’s clear the restaurant isn’t taking seriously.

Very disappointing. The service is unfriendly, clueless and uncoordinated. We each ordered a burger and a portion of fries as a side dish. Logically, this should all be served on a plate, but first a portion of fries was hastily placed on the table as an “appetizer.” Then as we walked past our waiter asked if we only got the fries, to which I of course replied yes. Then he just kept walking. After 50 minutes, another waitress came with two burgers and a portion of fries on her plate and then asked us if she was at the right table and if we had ordered what she had in our hands. I told her that she should know! Without further ado, like the fries, she hastily placed the plates on the table. I made a comment that the fries were missing from one of the plates because we got a portion half an hour ago and I would like to order another one. She was a bit overwhelmed and then the first waiter quickly put another portion of fries on the table (again hastily). One star from me because only the fries were good. Everything else is unfortunately very disappointing.

The service staff were really super friendly and attentive, there's nothing wrong with that. But unfortunately I think the portions have decreased quite a bit, the kids menu had 10 fries on it when it came up and unfortunately the taste is not what it used to be.

Tasty and fresh as always and the atmosphere is always great! In the heart of Wiesbaden🤍

We were there on a Saturday lunchtime to have lunch before an event. We (two people) arrived at 1:30 p.m. after prior reservation and were then assigned a table by the waiter. The food/drinks menu was already on the table, so we could choose something straight away. Unfortunately we had to wait over 15 minutes until an employee came and actually took our order. The drinks came quite quickly. After that was done, we waited again for almost 35 minutes for 2 burgers and fries. The burger in particular was unfortunately only lukewarm, the fries were ok. Since we chose a lunch menu, we were each given a hot drink at the end. They also took another good 15 minutes to prepare (for 1 coffee and 1 cocoa). Here, too, the cocoa was almost cold, and the cups (we ordered it "to go" due to the advanced time) were only ½-¾ full. The food itself tastes delicious, there is nothing wrong with it. But unfortunately the service wasn't up to scratch at all, it seemed disorganized and hectic even though the store wasn't fully staffed. In between, colleagues from service were called into the kitchen to provide support. This works better in other branches. In my opinion, one of the main problems is that there are not enough staff and they have to do everything (they were at the bar, served, took orders, helped in the kitchen...). It becomes clear at some point that the service suffers as a result. You might also want to rethink the concept of making hot drinks. It's nice when everything is done in a "hip and modern" way: froth the milk extra, then pour it into the cup, add coffee, etc.). But sometimes a good old fully automatic coffee machine is the better choice. The customers don't have to wait forever, the staff isn't overwhelmed (the young man had to go get milk replenishments three times...) and by the time the last drink is ready, the first one isn't cold again. In summary: the food was good, the service was not. The management should change something here. The guests and employees will thank you.

My first real time at Hans im Glück, and we had no luck! I had previously had bad experiences with other locations because of the service, which is why I left the store before ordering. I would have preferred to do it here straight away. We waited forever for our order, which was then served cold. The brioche buns were my highlight in terms of taste, but the frozen patty with the sparingly and carelessly draped toppings only gave me a stone in my stomach that kept me awake half the night! After my companion no longer wanted to use the toilets, we were happy to be able to leave again after an hour and a half. I can report the same thing about the service as I have already complained about here. Chia! Ambiance is not everything you need to convince!

My family and I visited the Hans im Glück branch in Wiesbaden in mid-January 2025 on a Saturday afternoon at 4:30 p.m. The restaurant is beautifully and comfortably furnished. It is very large and offers a lot of seats. Overall, our visit there left us with mixed feelings. On the one hand, the food - as we know from Hans im Glück - was very good. The fries were well seasoned, the burgers were delicious and even the hot chocolate at the end was very good. The only thing you could count on two hands was the number of fries on the children's plate. However, the service had strong potential for improvement. The staff was very polite though. However, the service overall was extremely inattentive and not present. Each process took a very long time. In total we spent almost two hours there. However, we spent most of the time waiting. 25 minutes to bring three hot chocolates to the table is simply unacceptable. My conclusion: The food is very good. However, service staff - probably due to the sheer size of the restaurant - are hopelessly overwhelmed.

I love the franchise. I love the food and I love the ambience and the concept. Only the store in Wiesbaden is for the A****... The service was very bad. We were hardly noticed, it took a long time until we could order and until the food came. Even the drinks took a long time. When a continuous ringing sound came from the kitchen (à la "Someone is coming again today to get the food?") it was clear to me that the kitchen was also dissatisfied with the work performance of the service staff. The fries and burgers were therefore cold when they were at our table. A complaint about the fries resulted in a fresh portion but no apology. That's better. In the future I will only go to Frankfurt.

I love eating at Hans im Glück 🍀! The burgers 🍔 are simply delicious and the fries 🍟 are seasoned perfectly. I am always particularly impressed by the friendly service 😊. The food always comes pretty quickly, which is super convenient. I highly recommend a visit!

Since the new boss arrived, things have become really miserable!

During a spontaneous visit to this restaurant, I was greeted very friendly and quickly. After I was taken to my table, I was able to order drinks and food in a timely manner. I was very satisfied with the quality of my selected dishes and the service. Gladly again!

Very tasty food and a really nice team

We came today for the first time, the place is really beautiful, very well looked after, perfect! The staff are very kind and the food is excellent. I really recommend it!!! Until next time !!!

Since the new management, we are now enthusiastically going to Hans im Glück in Wiesbaden again. Very good food and super friendly staff 😁

A beautiful restaurant with a great atmosphere, very tasty food & a very nice, courteous team. We'll definitely be back and more often!

After more than an hour of delivery, I received cold burgers that were completely wrong. Extra ingredients are missing, side dishes are completely missing. Branch cannot be reached by phone, support is busy. For a 40€ burger it's a disgrace.

Great burger, excellent service. The plates could have been designed a little more attractively, but the taste was perfect. We'll be back!

After almost exactly 2 hours in which the preparation time was only increased and, according to the app, the driver had been waiting forever, now this is happening? I wanted to give "Hans im Glück" a second chance after ages because of the terrible service on site, but no thanks! Without apology or anything. Luckily, Wolt paid me the money again as credit.

Very friendly staff, young motivated people. Food was very tasty 😋. The restaurant was very busy

That was delicious! Very happy with everything, every special request was fulfilled, we will be back!

Service so well but not so bad. I'm very surprised by the vegetarian/vegan selection here, cool creations, imaginative and delicious :P

Burgers were good but we were forgotten Hot chocolate and cappuccino were cold and not dissolved properly

Hans in misfortune. Table reserved for 6 p.m. It's currently 7:33 p.m. and no food in sight yet.

We were impressed with the service at this branch throughout our visit - the employees were always friendly and quick. I also really liked the taste, fries and burgers were of good quality and plentiful. The lemonade was nice and refreshing.

We had a very nice evening, in a nice atmosphere with delicious food and friendly service!

I ordered food, it supposedly arrived and was supposed to be delivered to the door. There's no sign of food anywhere, and you can't reach anyone by phone.

We went to Hans im Glück at the Kurpark in Wiesbaden as part of our Christmas market visit and I have to say: underground! If you want to pay a lot of money for bad food and bad service, this is the place for you. After taking the order without any special features (no cocktails), the food arrived an hour before the drinks. After repeating the drink requests, it turned out that they had been written down incorrectly. But instead of delivering the drinks quickly, we waited another 15 minutes. The patties and the food as a whole were rather lukewarm, and the fries had probably been in the deep fryer hours before. And charging 2.20 euros for a bowl of dip with the fries goes beyond my idea of ​​what I'm willing to spend money on. Recognizing the imbalance, one person primarily looked after us and we were offered a drink on the house, but anyone who wants to earn money in the restaurant business should have internalized the concepts of quality and service. A visit to a restaurant is simply too expensive for something like that these days. Too bad!

Ich oute mich als Fan von Hans im Glück und hab bald alle Standorte besucht (verrückt, oder?). Warum dann einen Stern abziehen? Das beleuchtete Logo gehört untrennbar dazu ist aber zumindest aktuell defekt und wir sind erstmal dran vorbei gelaufen. Drinnen ist es gerade so warm (im Dezember) genug für die Zeit des Verzehrs. Schließlich die Info, dass Bier vom Fass aus ist und der bestellte Salat wurde zunächst vergessen. Ist das meckern? Ja, weil das Basics sind. Positiv, und ausschlaggebend für vier Sterne: eine sehr sympathische Servicekraft hat sich um uns gekümmert, die Burger, Salat und fritten gewohnt lecker, die alternativen Getränke ebenfalls und natürlich kommen wir wieder.

We were here for the first time today. It's a good thing we had reservations, many guests were turned away because the restaurant was fully booked. The service greeted us in a friendly manner, found the reservation straight away and assigned us a table by the window. The menu offers a lot of burgers, also vegetarian and vegan. I had the version with walnut patty, avocado cream, Rite beets and fried egg. I found it really tasty. The other two had a double burger with beef and a vegetarian chicken patty and were also completely satisfied. Anytime again 😊

Not recommended. Our second visit was also disappointing. The price-performance ratio is by no means right here. Although many tables are free, you are immediately rudely informed that you only have 1 hour to eat. But the order isn't taken until 20 minutes later. The service was also not satisfactory.

I had dinner there with my son today. The burgers were delicious. Unfortunately the fries were warmed up. The service was catastrophic. Apart from us there were only two tables occupied. It took 5 minutes for us to place the order. Then the Kellern stood behind the counter for 10 minutes. Didn't do anything. Only after 10 minutes did he take care of our drinks, even though nothing was going on. He made my homemade lemonade with 3/4 tap water and 1/4 mango juice, plus a few mint leaves. Absolutely impossible for the price.

Subterranean delivery for a burger restaurant. Both burgers that were ordered were on the wrong bun. Extra bacon was charged but not delivered. No cheese on the "cheese and bacon" burger. On the "Fiery" there was wilted lettuce and a tomato that was far too soft and the goat cheese was so mixed with the sauce that it was no longer recognizable. The beef patty looks like it came from the freezer. For the money, better food and less elaborate packaging would be recommended.

The burger called Geisbock (with pulled cheese) was very tasty, the salad was crispy and fresh and the fries were perfect. Good food, served quickly and super nice and lovely staff ❤️

Ambiance was very nice, service was really very friendly. Unfortunately, the burger with chicken breast wasn't very special. Meat was tough, difficult to chew or bite off in places.

Planned order with a set time canceled without comment after 1:25 hour delay. Thanks for nothing

Everything great. Delicious burgers and good service

Buena hamburguesa, precio extraño (un poco caro para lo que obtiene) ambiente fresco. Muy buen ambiente, el personal muy agradable la hamburguesa, las opciones y el menú eran bastante buenos, pero el precio era extraño. Había un precio de paquete de comida que incluía ciertas bebidas y otras no incluidas. Algo confuso para los estadounidenses. La hamburguesa estaba muy buena. Me doy cuenta de que las hamburguesas son algo americano y que estábamos en Alemania, pero estaban tratando de hacer una hamburguesa estilo americano, así que di puntos extra. La camarera era muy agradable.

Only 2 customers in the restaurant and the waiting time was very long, over 60 minutes.

Just too expensive for the price

Unfortunately, some things were not available during our visit: There was only a limited selection of hot drinks, only one of several types of buns for the burgers was available, then the goat cheese for my desired burger was out and my colleague got a burger with a sauce that he specifically wanted didn't want to have. All in all, unfortunately, a bit much.

"Schlechter Service: Ich habe 20 Minuten gewartet, ohne bedient zu werden. Es gab Bienen im Lokal, und in diesen 20 Minuten kam kein Kellner, nicht einmal eine Entschuldigung. Das war am 22. August, und es war nicht einmal so voll, dass man eine Person nicht hätte bedienen können."

The burgers and drinks are good and the service has always been solid. I just find the salads on the menu far too bland.

You can eat anything here. Delicious.

Food was very tasty. Lots of vegan and vegetarian dishes.

Excellent vegan burgers and fries, we all (parents and two daughters) enjoyed the food thoroughly. Would definitely recommend.

I found it very tasty. Great fries, great burgers. Definitely coming back. Very friendly staff.

The burger was very good and the price was good aswell. Cool location too. However, the service was outstanding. We are new to Germany, and our waitress took at least 10 minutes of her time recommending new places for my wife and I to visit. Frankly, she was one of the very best and friendliest waitresses I have ever had.

I thought that the restraunt was nice. It is in the middle of Downtown Wiesbaden, which is also very nice. The food offers a nice selection of burgers salads and fries. They have a vegetarian menu for people that need it. Service was ok, they messed up our order but we're great in getting it fixed. I would definitely come back to this place as a casual luncheon!

The burger chain is called Hans im Glück and you need a bit of luck if you need the service. There is still room for improvement. That's why only three stars for it, the food that you could get (not everything could be ordered because of a broken refrigerator) was okay but nothing more. Personally, I think the price-performance ratio is anything but good. But this is my peronal opinion.

Great! Pforzheim, on the other hand, can stink!

Nice service Great burgers and delicious cocktails

Wir waren heute Abend zu zweit vor Ort, der Service hat ewig gedauert, obwohl nicht viel los war. Zum Ende hin wollten wir noch eine Nachspeise, es war ca 21:07 Uhr, die Bedienung meinte die Küche hätte schon zu, obwohl die Öffnungszeiten trotz Feiertag bis 23 Uhr ausgeschrieben war, nur weiter so wenn Ihr 2 Stunden keinen Umsatz machen wollt. Das Ambiente naja, draußen viele Ameisen und Mücken