Goodman & Filippo in Frankfurt am Main

Terrible customer service. A waitress approached me very rudely and told me to move and that I had to sit somewhere else. I also wanted to ask his colleague to provide me with a complaint form, he took me to another restaurant on Google so I could write my comment, a real shame, lucky that I found out the real name of the establishment. If my review is read by the owner or manager of this business, I hope they take action because the customer service is terrible and it is not exactly cheap. I will not return nor do I recommend it.

This is the most ridiculous place I've ever seen... I've arrived super tired and 80% of the places were free and I wanted to sit specifically on a bigger table and have dinner and drinks, but the host told me to sit on a small table or not to sit... The tone and the attitude is completely "not customer friendly"... I am not sure how these type of people still run business and survive...

Excellent food, great atmosphere where we can relax during the trip. Very reasonable prices and very complete meals. However, the service provided by the lady who served us left a lot to be desired on the part of the employee, a lack of friendliness.

There was a strange atmosphere behind the counter. Maybe we just had a bad day, but we won't be coming back.

One star for service today 5.09.2024

Was there a day ago, and the Turkish-looking cashier at the take away was very, very nice and polite :) I'll be happy to come back!

The food is good but when we came, the restaurant was almost empty, same with the terminals around. Me and my friend sat on one of table table with sofa, waitress came and said that this table is just for more than 2people (over 80% of the tables with sofa were empty). And we had to change sitting, where after us a couple came and sat on this table, without any comments they were able to continue ordering. Weird.

Most horrible experience. The ruddest waiter who was almost ready to fight you. Complete disgrace. An advice, select better your staff.

Gosh the almost 5 euros coffee was really bad. Beautifully illustrated menu though.

Restaurant and airport snack bar, it does the job (we don't go there for the food ;). Welcoming waiters table service Located in front of Gate A58 and A60 terminal 1 Ideal for waiting while waiting for your flight

The food was really great and all the staff were very friendly and helpful. I'll definitely eat here again!

Beautiful and lovely place to sit, thats why i decided to sit there, then the waiter kicked us out because we were buying takeout, so we can't sit there. Well, I understand that I made a mistake, I didn't know. but his behavior was incomprehensible, why he had to be so unpleasant.

Fits! Good little restaurant in Terminal 1A

Had a beer. Not at all expensive for an airport. 6€ and in a glass.

Ideal for business lunch or dinner

Small portions wich evidently are just heated does not justify the term restaurant

terrible service. Waited for a table for a long time but then was denied of it saying others waited first when there wasn’t any indication of that/ a line/a waiting area

After really poor service for only 2 drinks, asked me if I wanted to tip 15% or 20%. I didn’t get an option. Very rude staff

My recent visit to Goodman & Filippo at Frankfurt Airport was disappointing. The restaurant is split into two sections: takeaway and dine-in. This division is not clearly marked unless you walk around the entire establishment. We mistakenly bought sandwiches and drinks for 40€, thinking we could sit in the dine-in area, only to be turned away because we had purchased takeaway. Unfortunately, the quality of the takeaway food did not make up for this inconvenience. The bread was dry, which further detracted from the overall experience. Clearer signage and improved food quality would greatly enhance customer satisfaction.

If you find yourself in Terminal 1A of Frankfurt Airport and have some time to spare, there's a great restaurant you shouldn't miss. The food here is very good, with the hamburger being a standout recommendation. Additionally, the salmon dish is also a great choice. Whether you're in the mood for a hearty meal or something lighter, this restaurant offers a delightful dining experience amidst the bustling airport environment.

place was almost totally empty. wanted to sit down in a little booth and order something to eat. was told i am not allowed to sit there but should move to a small uncomfortable looking table because these booths are „reserved for groups“ — the terminal totally quiet at this moment, mid morning, no people in sight. literally there were about a dozen empty booths. so much for that famous german „Gastfreundschaft“ 🤣

Everything was fine, I was about to finish my sandwich and leave to my gate. Then a waiter aproached me and told me I cannot sit there because it is only for customers ordering at the table. It was not a table but a second bar next to the tables. I spent 20€ and stayed there for 10 minutes. My problem is not it is forbidden to sit there, but someone kicking me out and not being able to enjoy the last bite of my meal.

Similar experience as Yana below. Staff unattentive and chatting among themselves, waited for few mins at the counter before anyone approached. Did not allow me to sit even though the place was completely empty.

Cleaned the dust....we ate....crazy!

Good selection of sandwiches, snacks, drinks etc. Prices take some getting used to but seem normal. Sandwich with soft drink 9 euros

I wish I read a previous review first before I ordered food. I ordered food at the bar but I sat at the table. I was chased away from the table since the tables are only for 4 people. However 3 tables were free. The waitress started rolling out eyes on me when I pointed that out. It is ridiculous that you need to eat your dinner at the bar in a “restaurant”. Pizza was bad (even for airport standard) . there are much better places to eat at terminal 1. It was first and last time at this place and I will strongly advice to avoid it.

Advertising products/offers on the TVs that are not there to attract customers. I was not offered an alternative to this offer. The cappuccino tastes okay.

Hello, smile and thank you optional

Friendly service, delicious food and healthy juices

Expensive and tasteless frozen pizzas.

16€ for an awful frozen pizza. Avoid

Stale old bread, had to reheat it to be edible

Horrible experience…. Waiters very rude. Frozen food that tastes horrible and soggy never eat here I got sick after eating 🤮🤢

When I arrived, my mother and I wanted to sit on the couch and rest after a 14-hour flight. The man behind the bar refused. He said a sofa for four visitors, but two girls were sitting nearby on such a sofa. He said that they were eating, but I didn't even look at the menu. I wanted to sit down first. This is ridiculous. I don't like the service like that. But the pizza was delicious!

We were pleasantly surprised. Very attentive and warm service. Had a special meal, Italian bratwurst with parmesan fries and a 0.5 beer drink. Perfectly tapped beer. Very tasty and very well priced for the airport. Excellent.

The frozen pizza tasted best Of course, when asked, it was homemade

Danny was an awesome cocktail waiter. The old fashioned is not your typical. It was super smooth to drink. Awesome personality and fun to talk with. Food and drinks were quick to swear even when it got super busy!

Designed to be visually appealing, one is initially surprised by the closed area with tables and the “self-service” signs on the counter. Food and drinks are of a normal price-performance ratio for an airport, but I have rarely experienced such grumpy and listless staff. When a group of 10 approached, one got the impression that the staff present were afraid of having to serve these guests. We ourselves got plastic cups with our wine instead of glasses, which were in abundance on the shelf. The bottom line is that you can spend your time at the airport much better - it's a shame

Visually appealing, but unfortunately the restaurant part is closed. Instead, self-service with unmotivated staff that creates a bad mood. Wine from plastic cups, with the glasses ready to hand behind the counter. A group of 10 people wanted to go into the restaurant area, but were rudely turned away. Much too expensive for the entire package, that could be much better.

Worst place ever. An empty restaurant with around 30 free tables and a dozen employees chit chatting as if they were on vacation. I waited 10 minutes to get served and when that finally happened I get told to sit at the bar for my meal because I'm 'alone. Not commercial at all.

Thank you Daniel for your hospitality :-)

Very tasty salad and nice service! 😊👍🏻

My good service and excellent attention from the waiter (Ali)

Today I wanted to have a cappuccino at Goodman & Filippo (A58) and eat a piece of cake while I waited for my plane. There are two seating areas with tables. One area was completely empty. Of the other four tables, only two were occupied and two were empty. The staff politely informed me that it was not desirable for an individual to sit down at a table, and I was turned away when I asked for a seat. The space should be reserved for larger groups. The most I could do was choose a seat at a high stool at the bar. The bar was rather well filled and it was too narrow for me. I also didn't want a high chair because I don't like sitting on barstools. Given the emptiness of the terminal and the many free seats at the tables (see photo), I felt very badly treated. I had the impression that the staff shied away from the extra effort of opening a table. Since I then canceled the visit, I don't want to judge the ambience and food.

Good coffee and friendly service.

That was anything but appetizing. During our stay of about 30 minutes, three mice literally ran over our feet. And in a restaurant! The waiter who was called reacted rather boredly and said that there was nothing that could be done, that the mice were coming from outside. The two hamburgers for a total of 40.00 euros left a bad aftertaste afterwards and I hope that the actual kitchen area is free of bugs.

Good food, big portions, fast service

I would give -1 if possible. Very client unfriendly lady at the bar.

Customer service non-existent, very unfriendly. Spent there over 20€ for coffees, mini pizza and other snacks and were told we are not allowed to sit at the table because we didn't order anything from their "meal menu". Although they have like 20 tables, 15 of which are blocked (kept empty) for whatever reason. Very disappointing experience.

10:30am: we cannot sit at a table because we must take something from the Menu. No option to have a sandwich or a croissant either. It doesnt make any sense

The best place to calm your stressful wait at the airport. The staff is very attentive , the barman is a true professional .

Poor service, not friendly. The waiter didn’t take my order because I was sitting at wrong table. The bartender said we need to take high bar chairs even if we were with small kid. The worst experience after traveling the whole day.

Reasonable prices for airport bar. Service was very quick and friendly even when busy.

With empty tables, I was asked to sit next to the bartender, strange....

The food isn't really good .. the cheeseburger is better at McDonald's but Ali the waiter was really cool and good. Thanks for your manners

Daniel cool boss, even understood the Swiss humor.... Hafida, the condition provided us with botucal/diplomacy really well. Recommended restaurant........ the Swiss

Goodman & Filippo : One of the best spots for breakfast at the FRAport Area, all fresh, tasty and looking good. Coffee OK. scramble egg and frankfurter sausage, italian salsicia and germany fresh pizza !!! good job

Very unfriendly and incompetent staff. The take a way and a la cart is not clearly separated. At the take away you get the coffee from a fully automatic machine and cold. For take away you don't get the coffee from the existing portafilter machine!!!! I stood there for 5 minutes and I was not the only one who left in a rage.

Fast, delicious and convenient!

Buenas propuestas de comida rapida

Zum kurzen Zwischenstop noch mal was zum Essen und Trinken.

Super Burger mit großem dicken Patty. Aufgeschlossener, freundlicher und schneller Service. Hier kann man entspannt die Zeit vor dem Abflug verbringen.

Zu zweit Essen bestellt, Menüanpassung war gegen kleinen Aufpreis kein Problem und ganz wunderbar flexibel. Ambiente ist wirklich schön, aber halt Flughafen. Das Essen war sehr lecker und hatte Restaurantpreise, keine extra Flughafen-Preise. Sollten wir noch mal hier sein, gern wieder.

Mein Mann und ich waren hier essen und waren sehr zufrieden. Wir wurden äußerst freundlich begrüßt und bedient und die Pizzen, die wir uns bestellt hatten, waren sehr lecker (und definitiv keine TK-Ware - ich weiß wirklich nicht, wie hier manch eine*r darauf kommt). Das Personal wirkte fröhlich und hat untereinander immer wieder Späße gemacht, was uns zum Lachen gebracht hat. Dafür, dass das Restaurant mitten auf dem Flur in einem Flughafen ist, stimmt das Ambiente. Es war sauber und bequem.

Schneller Service, Preise flughafenüblich. Hatte den Chickenburger, der wirklich gut war, der kleine Beilagensalate ist tatsächlich winzig, die Beilagenpommes dafür viel, mir aber deutlich zu salzig.

Bardzo smaczne jedzenie, doskonała obsługa. Kelner - rewelacja. Ceny jak na lotnisko ok. Pizza, litrowe piwo I można czekać na lot. Bardzo fajna atmosfera. Chętnie wrócimy 😉👍

Excellent spanakopita. Greek spinach and feta cheese tarte

Atendimento ruim, preços elevados para a qualidade, espaço restrito para parte dos clientes

Goodman & Filippo is a convenient spot for a meal when at Frankfurt Airport. The breakfast options are fresh and tasty, with the scrambled eggs and Frankfurter sausage being particularly noteworthy. The service is quick and efficient, which is a plus for those on a tight schedule. However, the restaurant's layout does not offer much privacy, which might not appeal to everyone. While the cuisine may not be my personal favorite, the overall quality of the food and service makes it a reliable choice for airport dining.

Von Höflichkeit im " to go " Bereich scheint die Dame noch nie etwas gehört zu haben.

Entgegen der negativen Bewertungen kann ich nur vom Gegenteil berichten. Die Bedienung war wirklich sehr nett und die Burger waren ausgezeichnet.

Tilasin margarita pizzan. Pizza oli yksi parhaista pizzoista jota olen maistanut. Palvelu oli ystävällistä ja kohtuullisen nopeaa. Hinnat olivat todella kalliit, mutta niin on kaikkialla lentokentällä.

Goodman & Filippo : One of the best spots for breakfast at the FRAport Area, all fresh, tasty and looking good. Coffee OK. scramble egg and frankfurter sausage, italian salsicia and germany fresh pretzel!!! good job.

Edited and upgraded the rating, again. It’s November 2022. This place is the best version of itself since months of not years. Friendly and competent service. Full selection of foods and drinks. I come here whenever I am flying from Terminal 1 A - even if I have to walk to A36 later. Edit and star upgrade: I came here a month later, again- and it was perfect. A quiet oasis in the middle of the crazy airport. Attentive service. Good speed and turnover. Update: came here again for a late breakfast. The serviced area was closed and there was Solo youngster at the counter. She was unenthusiastic but got the job done. Prices are getting horrendous here. If you can: this is the place in Terminal 1/A to go to, if you have time and don’t come during rush hour. So good for lunch or dinner. Often much less crowded than other areas. Original review: Good quality, but the service was completely overwhelmed during lunchtime.

Matige koffie, jammer de plek is prima verder.

They had a good manual coffee machine but for some unknown reason they only give you the bad coffee from the automatic machine when ordering it to go. Same price..

A nice bar close to the gate. You can come close to the gate and then have a nice relaxed beer before you board. Perfect option.

So ein freundlicher und gut gelaunter Kellner, Vielen Dank !!! Und lecker war’s auch

Quite a busy place on Friday afternoon, however I was able to get a table without any wait. Service was super quick and quite nice! I enjoyed a glass of very good rose and a meal. As this place mainly offers pizza, pasta and burgers I opted for the teriyaki chicken burger. I was a bit disappointed, it was pretty much just plain chicken with a teriyaki sauce just poured over it, and not a very good one! Prices are high, but that is unfortunately everywhere at Frankfurt Airport. Paid with card. Visited in July 2022.

Die Tische waren sehr schmutzig, das Personal freundlich und der Kaffee in Ordnung.

Ein nettes Café am Flughafen Preis Leistung stimmt essen und Getränke sind gut das Personal ist sehr freundlich

Great place to eat if you can find a spot. The pizzas could be shared and the service is a little slow but still an overall decent airport spot.

Très satisfait des plat simple mes très efficace un vrai régale une cuisine de qualité et un serveur souriant et aimable je le recommande

Sehr schön leckere Snacks nettes Personal 😀