Gaststätte Bürgerhaus in Heiligenhaus

Unfortunately, this restaurant does not charge correctly. When I visited with my partner about a year ago, the beer cost €1.60. The son stood behind the counter, was very friendly and billed correctly. When we visited 4 weeks later, the beer suddenly cost €1.70. OK no problem. This time the father was behind the counter. He was also basically very friendly. We drank 7 beers, wanted to pay, since I had already calculated what I had to pay (1.60×7), I put €12.00 aside because I would have had to pay €11.20. I would have given the rest of €0.80 as a tip. But the landlord asked for €14.20. When I pointed out that it wasn't correct, he became very embarrassed and said, yes, well then €11.20. I put €12.00 on the counter but didn't want to give a tip because I was annoyed. He took the money but didn't even think about giving me change. I had the audacity to just put the tip in my pocket that I didn't even want to give. We avoided this restaurant for a year, but wanted to give the owner another chance and went there again yesterday. This time a dark-skinned young, very friendly lady served us. But because there were problems with the slot machine, she called the boss, who also explained the slot machine to us. This time the beer cost €1.80. Great, we thought, another price increase. If you drank 7 beers again, you would have had to pay €12.60. But the landlord charged us €14.60. I asked again about the beer price. He said €1.80. I told him that he hadn't calculated correctly, he was suddenly very embarrassed and turned away from us and then said, OK, €12.60. This time too, the €13.00 that had already been calculated and placed on the counter disappeared into his cash register without us receiving any change. We didn't say that the €13.00 would be okay. Sorry, you can make a mistake, we're all just human. But according to the landlord, who says he has been working in the catering industry for tens of years, situations like this shouldn't happen on a regular basis. As a guest, I feel really cheated. I don't even want to think about how much more guests in this restaurant unintentionally paid. We no longer have the slightest trust in this landlord and will no longer enter this restaurant. And to the other guests, please be careful and always keep an eye on your lid. It's sad that today, especially in these difficult times, guests who actually come because they want to have a nice evening and to support the host are treated this way. Too bad, too bad, too bad

Old-fashioned but definitely cozy pub with great offers and snacks that you can also order, such as tarte flambée. Great service and great service. (You don't have to wait for your new drink.)

No cozy atmosphere, the landlord is very pushy, toilets not clean, waitresses only busy with cell phones.

Zero stars would be appropriate, the store is extremely dirty, drinks are stale, frozen pizza is still cold inside, and he thinks he's the staff pimp.

Very friendly and very comfortable.

Nice pub when events are really good and there's a lot going on, with a DJ etc... But maybe it should be made a little more modern...😉 Boss and staff absolutely nice,...

Super Gaststätte mit netten Personal und fairen Preisen. Ebenso das Essen hat gut geschmeckt.

Dort möchte kein vernünftiger Mensch rein, der kein Alkohol Problem hat. Hand auf das Herz 👎

Meine Lieblingsgaststätte. Netter Ladeninhaber. Nette Bedienung. Event's mit Guter Musik oder Dj. Spielautomaten und Dartscheibe Vorhanden.

Wir haben Silvester dort gefeiert, es war klasse. Das Essen war super und es war eine super Stimmung

Very beautiful place with good music

Sehr freundliches Personal, tolle Möglichkeit für eine kleine Auszeit nach Feierabend😃

Super Gaststätte nette Leute und super Wirtsleute

Echt super Atmosphäre und freundliche Bedienung

, in heiligenhaus gibt's leider gar nichts mehr wo Alt und Jung hingehen können miteinander gemütlich auch ein Bierchen trinken können ist für mich weil ich auch eine Gast von Gaststätte Bürgerhaus bin die Preise sind okay der Chef und die Chefin sind auch total nett freut mich der DJ der immer da Musik macht auch sehr nette junge Mann die gäste sind sehr sympathisch ist eine super Atmosphäre wenn man Hunger hat kriegt mal zwischendurch was zu essen du hast Cocktails da ich kann euch den Laden nur empfehlen

Super nette gemütliche Gaststätte

Nettes Personal und gutes Bier. :)

Tolle Wirtsleute sehr freundlich und zuvorkommend, immer wechselnde Veranstaltungen

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