Five Guys Köln Dom in Köln

Good proximity to the tourist attractions of Cologne. Offers plenty of space to settle down. However, we found some hiccups; the burger was borderline lukewarm unlike the boiling fries. We did not receive our drinks during service, special mention for the waiter who spoke very good English who pleaded our case and who apologized on behalf of the team. In terms of value for money, it was a first for Five Guys, we found the prices much too high. (40€ for two people).

Food is really good and the quality is top for a fast food chain. Prices are a bit expensive, but it's worth checking out!

It was my first time there and it was cool. The second floor was nice and quiet, but the lower floor was a bit too loud.

Fries were delicious, burgers were mediocre, dirty, trash cans were full and everything was sticky. Toilets were a disaster, water was way too hot and couldn't be regulated, flush was broken. You get a paper bag and citizens in aluminum foil and you can see food then kind of spread out on the sticky table. Refilling drinks is nice.

Hands down the most expensive tasteless burger I've ever had and trust me I've been to a lot of fast food chains. 15€ for a burger and not even a chip to to be seen. Sitting looking at my wife here debating to go to McDonald's now that it was so disappointing. Also order jalapeños which tasted like peppers pretty sure they where. Also the hot sauce might as well been salad cream. So yeah very disgusted with this one now over and out.

Yep, the taste was okay, nothing more, nothing less. The service was very friendly 🤩 thank you very much, the very best to you 🍀 Best regards Sesil Özbekcioglu

Very nice service. Everything explained patiently. Unfortunately the price is very excessive. The fries (large) for around 9 euros were quite ok and the quantity was more than enough for 2-3 people. Unfortunately, the burger itself wasn't the least bit convincing. The meat is too dry and unseasoned (no salt). You can freely choose ingredients. Given the price (cheeseburger for 12.50) that's the minimum. If you make your own burger at home, perhaps for the first time, then it tastes identical. When I make burgers at home it tastes worlds better. I promised myself more. 3 burgers, one fries and a drink total around 50 euros. This is more expensive than in the good burger shops, where you get fresh meat and can choose the cooking level. All in all just ok. If it hadn't been so expensive I wouldn't have eaten it. Wouldn't go again.

The burgers and fries we ordered were really good!! Full marks for that. Unfortunately, the service gets points deducted... the staff couldn't speak any/hardly any German and it was somehow difficult to speak English either. For my mother, who doesn't speak English, it was a challenge to order a medium portion of fries. The employee seemed pretty annoyed, which I can't understand.

The disabled toilet is on the first floor without an elevator

Kitchen management is very bad. There is no such thing as order tracking. The team is incredibly dispersed. Those who order 10 minutes after you can receive their order 10 minutes before you. Never Five Guys Cologne again!

Food absolutely expensive For two 60€ (3 burgers (1 menu + shake)) Daughter burned her hands because the plumbing was broken because there was only hot water. On the upper floor, the service area was completely empty and cleared out Look for alternatives in the neighborhood 💭

I didn't know about it until now, but I have to say that I was really surprised, the burgers were freshly topped and really tasty, the small ones Fries were at least in normal life a medium fries, so enough for 2 and tasted really good. In terms of price, of course, it's not comparable to MCes, but it's also not in terms of taste, because it's 1000 times better. So I highly recommend it if you want to eat something quickly!!

This burger was delicious, no wonder Obama loves them

The food tasted good The lady with glasses at the checkout was very unfriendly. She spoke so quietly that you could hardly understand her. She also ended up taking the order incorrectly. We had ordered burgers and she gave us sandwiches. General was very aggressive and very unfriendly.

I ordered a cheeseburger. You can choose all the ingredients yourself. Cost: 12.50 euros for a cheeseburger with cucumbers, onions, mayo and ketchup. Service good. Unfortunately, you still have to order at the counter in the traditional way. I hope the terminals like mcd's come soon. Ambience is nice but not that contemporary anymore.

Via UberEats 14 euros for a mini burger and 7 euros for a milkshake that wasn't even included, so I spent 22 euros for a burger that I ate in 3 minutes. Way too overpriced. People prefer to go to McDonalds, I don't recommend it, you spend a fortune on mediocre food and don't even get what you ordered.

Top local. Burgers simply legendary. The staff always felt like they were in a good mood.

Nice staff, clean shop and the food tastes great 👌 Only the toilets need more care. Otherwise everything was great!

Dirty, awful food, wrong order, awful nuts.

Awesome burgers AND fries AND soft drinks! A bit pricey but totally worth it!

I ordered a cheese bacon burger and added ketchup and onions, with a small fries and a soda. The burger was very bad—the bun was dry, the meat was decent, the bacon was nonexistent, and the cheddar wasn't even melted. The fries are the best thing about this place, along with the variety of sodas to choose from. I don't recommend eating here if you're craving a burger.

Small Five Guys - food top as always, employees rather semi-motivated, toilets with siff at train station level.

Tried Five Guys here for the first time. A bit expensive, but tasty. Free refill drinks is nice. I can recommend the bacon cheeseburger with fries. However, I don't think the bag in which the food is presented is that nice. I think a tray like the competitors would be more suitable. The prices here also charge a little more than the usual fast food shop. But overall good. I will definitely eat there again.

Food Quality: burger taste is good, but so many things wrong. Cheese not even melted, no sauce was added (even though it had been selected), buns cold. Portions: burger size is good. Portion of fries was very small and sad for the price it was for a medium portion. Drinks: several options of softdrinks and milkshakes. Price: quite expensive. Especially the portion of fries which had nothing special. Service: very very veeery slow. More than 30mins waiting for a fast food burger. Would rather go to an actual restaurant. Atmosphere: not bad, has lots of space and even tables outside. Highlights: not this time Things to improve: the kitchen was chaos. Orders were almost not even following an order sequence. Jumping back and forth. People that were behind me and ordered more burgers than me were served before me. Payment Method: CC, cash

Good burgers but super slow and warm. 25 minutes wait for order to be made .

A burger place that never disappoints, I never go wrong with the classic burger. Beverage selection was wide. I was pleased with the potatoes.

Really very nice shop and very easy to reach, Five guys should be available more often in Germany. If you want quality burgers go to Five Guys!

Great place, the food tastes great and the staff are very welcoming.

For fast food, it's simply the best you can get. Burgers are prepared fresh in front of the guests, put together according to their own wishes. There are plenty of fries - more than fits into the containers. There are vending machines for drinks where you can tap your own favorite drink. I deducted points for the high prices. The ambience was okay, but nothing special.

Ate at Five Guys for the first time. My food was ok (sandwich was more of a burger..). Fries are great!! Drink choice is bombastic. Staff was really nice after my concern was taken seriously. I hope that the staff will keep their eyes open in the future, as there are already some suspicious people sitting up on the first floor. Therefore ambience only 2/5 stars.

The employees were very slow :( we waited even though there was no order in front of us. The hamburger was delicious and good as always

Expensive burgers and even more expensive fries - more than 8 euros for a large portion. Long waits. Food is good though

Well first you have to say the staff was friendly. The food was quite ok. The fact that you can drink as much as you want is also very nice. Overall, it wasn't worth it. The store is too expensive. To do this you need codes for the toilets. When I went downstairs everything smelled of chlorine. The floor was totally slippery! I kept almost falling on the toilet because everything was so wet. The water from the sink is scalding hot!! I tried turning it and seeing if you could keep it cold or at least not so hot but nothing! The store is honestly not worth it.

Food fantastic, staff friendly, seating area marginal (messy, poorly maintained).

Service & ambience were good. Nice fast food restaurant in a prime location. Restaurant was clean. But the food can be prepared better. Tastes great as always. However, some of the meat in the burger was cold. The fries must be much better, they weren't crispy and very limp. You can definitely do better, even if it was at the time of the European Football Championship. There was enough preparation time for this.

Tried out. It's OK. 75€ for fast food is a lot. Aluminum foil, it really doesn't have to be

Great food in the best downtown location

After many troubled months, and absent from the most used and trendy social network, Google Map, here we are again, my weasel me, objectively criticizing all the places of pleasure that we were able to visit. Among others, this famous “Five Gentlemen”: First of all, false advertising, there were more than 5 servers! Besides, I don't see how such a multinational fast food company could operate with only 5 gentlemen, you need at least one lady to run the house. The proof: on my own, I'm not even capable (without my weasel) of serving myself a latte macchiato.... By machine! Here, given this magnificent diversity, the house turns. The burgers were perfectly smasched (I'm not sure what that means, but it seems fashionable), very good. Savory and fried fries. A special thank you to the waiter who took care of us, without him, our cheeseburger would have been very thin (I quote his rescue: "No salad? Topping is free!"). A great introduction to the subject and a great return to the game. Beletémoi

Very good burgers but the tables are dirty and wobble if the food was edible.

Friendly staff, great burger and clean restaurant

If I could I would give fewer stars. The burger was tasty, but wrapped in aluminum foil with the cheese stuck to it. We also had fries and a chocolate milkshake. The fries were so salty that I still have a salty taste in my mouth 2 hours later. The milkshake tasted completely artificial and was only sweet, quite good as a counterpart to the salty, but not actually enjoyable. Friends of ours had hot dogs, the sausage was burnt and very dry. The prices are far too high for the fact that some of the food was not edible. We won't go there again.

The employee didn't speak or understand German, so the wrong food came. Burgers tasted ok, the bun didn't, the cheapest of the cheap. 7.50 for a medium portion of fries that were all soggy is simply cheeky. NEVER AGAIN ! COMPLETELY OVERRATED

No air conditioning works at all, extremely stuffy, and the tables were dirty and sticky. Not worth recommending.

Perfect location, right in Cologne city center on Neumarkt. It was our first time at Five Guy's. I have to say we were pleasantly surprised. The burgers as well as the fries were great, tasted really good, the fries were very seasoned. The only drawback was the price, 2 burgers, 1 large fries and 2 drinks €40!!

Visited in the late afternoon, the place was very empty. Still quite a long wait for a burger and a portion of fries. The burger was OK, but nothing more (I would expect more for the price). The fries were totally soggy. Five Guys can do that better. Everything in disposable packaging, even if consumed in the restaurant. This is no longer up to date. The price is excessively high for the performance offered.

Great burger with chips that look natural!! Good!! Friendly staff

Yesterday, June 14th, 2024, I ordered online and paid for pickup in the store (Cliuck+collect). This completely overwhelmed the store. Apparently I was the first person to ever do that. They didn't want to give me my food at first and I had to contact the head office by email to get my money refunded. After talking to the manager and waiting for a while, the system found my order, forwarded it and I got a free drink. Nice service. Food tastes very tasty. However, the burgers are wrapped in aluminum foil, which is no longer appropriate.

Catastrophic. An hour to get a cheeseburger.

Too expensive. Doesn't taste that good

I don't understand why these burgers are so popular. It was an average burger, not bad but nothing special either. The positive thing is that everything is freshly prepared, but this does mean long waiting times. If you are in a hurry, you should take this into account. The restaurant itself seems cold and sterile and doesn't invite you to linger. Prices tend to be on the higher side.

The price on menu is exclusive of tax!!! It’s too pricey, 20€ per person in a fast food restaurant, but the taste of burger is not bad. Unfortunately, the milkshake makes me disappointed. I would give it five stars if it were sweeter and more creamy.

The food was delicious and the portions were generous.

It tastes great - but the price is exorbitant.

The taste is good, but the price is way too high. I expected more for the price. A small burger for 10 euros. Unfortunately, the trash cans were full to the top and I didn't know what to do with my packaging. The store itself was hardly busy at this time. I won't go there again.

Very tasty burgers, delicious fries and a cool drinks machine. The price is a bit high for fast food and since the patties are freshly thrown on the grill and the fries are freshly thrown into the deep fryer, it just takes a little longer. Definitely worth a visit for burger, fries and soft drink fans.

I judge places mostly off food first and it was amazing Here!!! Obviously super greasy and unhealthy but that is what you come here for once in a blue moon. the burger was the first time I had 5 guys in Europe and it was wayyyyyyyy better then the American ones I have been to. Touché!! It just gets a little dirty in here that’s about the only downfall in the eating area.

We've eaten there a few times. Today we are more than disappointed. The fries were no longer crispy but limp. Unforgivable given the prices. Dressing for the burger was very thin, a shame. No recommendation, today's visit was enough for us. Burger King fries have always been fresh.

Place little messy but good food only the burgers where dry :(

My past experiences were delicious with one of the best burgers you can have in fast food restaurants. But this time it was totally inferior. The fries were cold, and the burger was not as delicious as the previous times.

Good burgers and very clean environment

Very friendly staff and good service. The burger was well prepared and requests were taken into account. Tables and seating were clean and cleaned quickly and thoroughly.

I don't get the hype for this food chain, slightly above average

You order a cheeseburger and then are asked what you want on it?! I don't understand the meaning. The burger was also fattier than a portion of fries. And they also forgot about good taste.

Perfect food and amazing workers there, very nice People and also nice music playing

We went to this place to see how Five Guys tasted because we always saw it on the internet. They were right it was delicious. We would like to see Five Guys in Istanbul too. But these prices will be too high for people here. Come to Turkey! 🇹🇷

I can't do any of this anymore, we wanted to have a relaxed burger, when suddenly the god of chatter appeared, a cleaning lady who forced us with all means (I'm afraid for my family) to write a good review in front of her eyes write I've never felt so threatened, please don't go there

Food is good, everything is clean and the service is pleasant, quick purchase processing. I'd love to come back!

So eating is good. Tastes like any five guys. Actually it's a nice shop with lots of space, but an employee speaks to all the guests and asks them to write a review. You can ask politely, but she stops until you have submitted the review and wants you to read the review. She personally bothered me while I was eating because I found her very intrusive.

The drink selection and the fries are very good. Are very satisfied. Would love to come back

There was a very pushy cleaning lady who pressured us to write a review and she yapped on us for a whole ten minutes when we just wanted to eat and she wanted a review from each and every one of them straight away and that's why we're here now.

Food is actually okay but you are forced to give a good Google review but the woman doesn't understand German and that's why I managed to warn you. She's standing next to me right now, I'm very excited and a little afraid that she might get physical.

Very good burgers and the fries were well seasoned. The staff was also very nice. I would definitely come again!

A little pricey for students but it was great overall. We enjoyed it a lot.

It was very tasty and everything was very nice

The food was very good and the service was also very good. The tables were also well cleaned

Good food, everything was fine, we just waited a little too long for the order

The food is fine. The fries are okay. Plus the environment and service was great.

Very rude staff! Do not recommend this at all. Even going to the toilet is not possible! Do not go!

The food is very tasty and the service is pretty good too

Not the nicest employees on site but the burgers were delicious

The food is very ordinary. The burger meal comes with a few potatoes and is not filling. The service is okay. The prices for the food are illogical. For one sandwich and a few potatoes, the price was approximately 20 euros per person. The only delicious thing in this restaurant is the peanuts and they are free 😅

Perfect for family time in Köln!! Really "hit the spot"!! :)

The food was really tasty and the service was really nice and it was also very clean.

Was delicious And the employees are very nice

The taste is amazing, I recommend it

The menu is super minimalistic with 4 burgers to choose from. This is ideal, as a fast food restaurant needs to be fast and good at making well defined simple menus. The quality of the burgers was very good and the price was reasonable, 12€ for a bacon cheeseburger. This place is indeed what macdonalds was in the beginning, and what it isnt anymore. Enjoy while it lasts people!

The food was very Five Guys, delicious burgers and fries. The restaurant itself was super dirty, only when asked were the tables wiped and the floor swept. The staff very slow and disinterested

The food was very good and the Ambiente was very good and clean too

The food tastes good and the music is nice and the staff is really nice

Lovely food. Ruined by a homeless man keeping coming in and begging for food and sitting next to us. Staff were mostly friendly

The food is good and the service is friendly. And also very clean:)

Amazing. Really Clean and Amazing Service. Would Recommend

Good Five Guys. Wasn't busy so quick service.

I would give it a solid 4.8, everything is delicious, but in my opinion the price for a fast food burger is too high

If you feel like waiting 20 minutes for a milkshake in a dreary atmosphere, you've come to the right place. Bad service, expensive.

Yes, I flew 8 hours to Germany and ate at Five Guys. Yes, we have them at home (Calgary, Canada). No, it's not my favourite burger place. But it was open on Sunday, I was freezing (cold, cruel wind here in Cologne today), and I decided to see how well they pulled off an American chain here in Germany. Well, they did really well. Spectacularly well. It was, in fact, probably the best experience I've had at any Five Guys. The reason? Five Guys' fries are always the gold standard in fast food, but here, maybe because they're using the astonishingly delicious German potatoes, they are AMAZING. The burger was great too, but those fries- so, so good. It was also nice, after being in Europe for three weeks now on this trip, to finally have soda with ice in it- and not just any soda, proper German orange Fanta. Oh, for whatever reason, the music played here is better than Five Guys at home (at least in Calgary): they didn't play classic rock. I HATE classic rock. All in all, that'll do for American burger chains on this trip, but it really was excellent. Gut gemacht!

Everyone is friendly! Service is good. Clean environment. Food is amazing. Great

The place was not completely clean, ok serving and food!

The food was delicious, there were endless fries 🍟 to eat. Unfortunately the price does not correspond to my understanding of the price - too expensive. It's okay to treat yourself to something, but it's too expensive in the long run for a quick snack.

Delicious food, but very expensive, hamburger with kola and fries costs about €24, that's too much, no fast food should be that expensive, I would have eaten it in another restaurant.