Eiscafe Pino in Rüdesheim am Rhein

We stumbled upon this restaurant while exploring the village, and it turned out to be a highlight of our 8-day vacation along the Rhine River! We had weiner schnitzel and spaetzle with mushroom sauce, and it was absolutely delicious! The restaurant itself was cozy and quirky, with accordions everywhere, and the entire experience was a wonderful surprise. On a scale of 1-10, this place was a 15. Maria, our waitress, was lovely and delightful. Can't wait to go back again!

I was there on October 26th at around 10:43 PM and placed my order. According to the receipt, the order was completed at 10:45 PM, and my food was delivered at 10:53 PM – albeit packaged, even though I had indicated that I wanted to eat in. Shortly afterwards, an apparently managerial employee loudly called out from the background that they would be closing at 11:00 PM and that the cleaning crew was already arriving. When I asked why the restaurant was officially open until 11:00 PM, the response was unfriendly and annoyed. I was essentially told that it was closing time. I generally understand that the staff want to finish on time. I had just finished work myself and wanted to at least eat my burger in peace and quiet while sitting down. However, it doesn't make sense for a restaurant to be open until 11:00 PM, but guests are indirectly urged to leave or even shouted at loudly just minutes before. This wasn't the first time that this happened, as far as I've heard. Anyone who's still allowed to order at 10:45 p.m. should also be able to enjoy their meal in peace in the restaurant. Overall, the tone was inappropriate and not very customer-oriented. I recommend structuring internal processes so that guests who order in a timely manner can complete their visit without pressure – or, alternatively, adjusting opening hours more clearly to reflect actual business hours.

Tütensoße und frittiertes Pressfleisch, dreckiges Geschirr, die Pizza war das einzig Essbare. Toiletten sehr schmutzig und stark riechend mit einer Packung Taschentücher auf dem Fußboden weil kein Toilettenpapier vorhanden. Händewaschen nicht möglich da kein Wasserdruck. Nicht empfehlenswert!!! Wir haben unser Geld zurück gefordert und auch erstattet bekommen. Angeblich " ein Versehen" aber den Eindruck hat es nicht gemacht. Leider mit Bauchschmerzen (da probiert) nach Hause gefahren.

Unfortunately, unfortunately, unfortunately... we won't be coming back, although I don't think anyone really cares. For the second course, a creamed schnitzel, we ordered a really small schnitzel with fried potatoes; they were neither crispy nor seasoned; the schnitzel weighed a maximum of 130g. The greatest insult, however, was the "hunter's sauce" served in a small jar. This sauce neither deserved the name hunter's sauce (there wasn't a single mushroom in it) nor the name sauce; it was just water with a couple of sliced ​​onions, sauce powder, and a bit of kitchen cream (dear colleague, with a sauce like that, you would have failed your journeyman's exam if you had one; please repeat it). The worst thing, however, when I told the waitress, she replied, "They always know about personal problems..." People, then close the place down. For €23.50 you can still charge something decent these days. We usually came at least four times a year, but not anymore; there are other restaurants.

Ordered at 6 pm, still not here at 7:30 pm