clouds Heaven’s Bar & Kitchen in Hamburg

Went to the Clouds open-air bar. The ambience is nice, but the view is not as good as in comparable locations. The biggest negative was definitely the cocktails. Priced at a high price, none of the cocktails managed to impress in terms of taste and fell significantly behind those of other local bars with higher prices.

Generally the food there is good. On New Year's Eve: Soup was as thin as water. The hallways are all quite cold. The meat was lukewarm - the side dish Main course wasn't even a thin slice of potato. The jus was like a mousse etc. As expected, the highlight was actually the view at midnight. The full menu really wasn't worth the money.

Unfortunately the gala New Year's Eve dinner wasn't good at all. All dishes in the individual courses were tasteless and cold. The only highlight is the beautiful view over the city at midnight. Unfortunately the service and food is not worth the price!

The location has amazing views from Hamburg, there is also a terrace bar on the upper floor to enjoy them. Regarding food, my expectations were too high I guess. The king Prawns were ok, we also order the truffle pasta which is far away from the quality that I was expecting for such a price and popular restaurant.

Over rated. The music was too loud to have a good conversation and too quiet to dance. The cocktails were disappointing (far too strong, you could taste all the alcohol) and weren't worth the price.

That was a great spontaneous experience that I got Friday night. Was lucky to get there with no reservation. Friendly staff at the bar and amazing view upstairs. Put the credit for future visit, cos you guys canceled the party I’ve expected while I was in Hamburg. See you later.

Was at Clouds again and had to deduct one star in the service compared to the first rating. For me, the bar staff - restaurant staff got 5 stars - was a bit too arrogant. Even on the 23rd floor you can get down a bit. The food is and remains great. Truffle Fries are truffle fries through and through and not just hinted at, to give one example.

We have been combining the East Hotel with dinner at Clouds for many years. For us it is always an experience. The food is delicious, the service is wonderful and the view is great. Many thanks to the excellent entire team. After all these years we feel like friends of the house. Thanks so much

Sometimes you're illuminated by lights when you sit at the window, which isn't great... you just want to enjoy the view. And for longer stays it would be an advantage if all bar stools had backrests. Everything else is absolutely top.

Everyone should eat here at least once. We had excellent support for the evening with Nick. Any time

Exclusive and chic restaurant and bar in the middle of Hamburg at Reeperbahn 1. A spontaneous visit is not possible, you definitely need a reservation. You will be rewarded with a special ambience and a fantastic view of Hamburg. The prices are high and the food is good. Here you pay more for the exclusivity. But I've also eaten better steaks for less money. It was still an experience and I would come again and again. Be sure to ask for a window seat when making your reservation.

There is a time slot of 2 hours for dinner, which is not exactly cheap, but you sit in the 3rd row, so by no means by the window. Shrimp too spicy, asparagus watery. Cocktail very good but too expensive. Dim lighting would be a flattering description of the lighting conditions, but gloomy is to the point.

Very nice bar and a great view over Hamburg, I can only recommend it to everyone.

The shittiest Pornstar Martini for 25 Euros. Very rude waitress. Only positive was the great view. Not coming back!

Nicolai is wonderful, looked after us well and his recommendations suited our tastes perfectly.

Everything was great! We had Nicolai as a waiter and he was just super friendly, funny, relaxed and very accommodating! The store is worth a full 5 stars, but also in the price category, but still worth every cent. We'll definitely be back!!

Disappointing. Since I initially only wanted to order a cocktail and wanted to wait a while before eating, the waiter was unfortunately very unfriendly and said that we only had 2 hours and then the table would be reserved for the next guests. Firstly, you have to say this when making your reservation by telephone and secondly, it generally seems very uncomfortable. After all, the bill came to €180 for 2 people (and we hadn't chosen the most expensive one) and I can expect that I won't simply have a 2-hour slot available. The lighting is poor. The prawns were unnecessarily spicy and the green asparagus was watery. All in all not worth another visit

I went to Clouds Heaven for the third time today. I still really like the location, but the evening was ruined by an extremely unfriendly waitress. She obviously had a problem with me and let me know it. She repeatedly asked just me if everything was okay, ignoring my companion and appearing ironic and provocative. Every other communication was directed solely at me, which was unprofessional and unpleasant. A particularly disappointing moment was my main course: a tiny portion of potatoes in a bowl that seemed more like a snack. When I asked if that was really all, she responded rudely and said she had “asked specifically”. A good service would have provided proactive information here. In addition, we were under time pressure due to the strict two-hour reservation, which made the evening even more stressful. Overall, the waitress's behavior was unacceptable and greatly tarnished my previously positive impressions. I hope management pays more attention to staff training in the future.

Everything was perfect from the reception to the farewell. The map is clearly laid out and not overloaded. The food and drinks we ordered were excellent. The steaks were exactly medium-rare, not too raw and not too well done. Absolute recommendation for the starters, which for us were the beef tartare and the artichokes. Nick, our host, was polite but not stiff and looked after us pleasantly. The general ambience is inviting and pleasantly quiet. We will definitely come back on our next visit to Hamburg.

We were there on September 29th. with 8 people and were served by Daniel. We had foreign guests who were very impressed. The ambience, the view and the service were top. Daniel’s recommendations and the support he provided were simply perfect. Thank you very much for the great evening.🤗

I have dined here several times and the quality is superb with matched service. Elegant cocktails!

We had a great evening with very friendly service.

Great location, great view, delicious food and very courteous service!

Moin Folks, hier kann man sehr genussvoll abhängen und die Aussicht in nahezu aller Himmelsrichtungen genießen. Der Service ist einfach „Trompetengalaktisch“ und die Speisen in ihrer Qualität den Preisen entsprechend 🤩 geil. Die Bar kennt keine Grenzen, der Weinkeller ist sehr umfassend und Champagner 🍾👍🤩 Hier ein paar bildliche Eindrücke. Für mich sehr passend und geil mit guten Freunden. Bis nächste Woche, wir freuen uns schon sehr🤩🤩🤩🤩🤩🤩

The view is truly breathtaking in this restaurant. We got a table spontaneously on site at short notice with a waiting time, which was acceptable as my companion and I had a great time at the cocktail bar. The service could have catered more to the needs and feel-good moment for such a classy restaurant, but the food was also relatively cold (redfish) and I would have expected a little more. Overall, the dark atmosphere in the premises and the service made it worth the experience. The cocktail menu is great and varied.

Actually, I would have preferred to give 0 stars Absolutely disappointing! The service at Clouds Bar was so rude that we left straight away. After long waiting times, we were annoyed and treated unfriendly - we have never experienced that before. Definitely not recommended!

A not so pleased experience. While the ambiance was pleasant (which I guess you only paid here for the magnificent view of Hamburg), the exorbitant prices didn't quite match the quality and portion of the food. The Burrata I had was so small for the price they asked. The bread and butter which they also charge you extra is also very few. The desert is the same. The steak (Entrecôte) was really delicious but for the price, really it is too much. To make matters worse, the service was incredibly slow, leaving us waiting for ages between courses.

Unfortunately a complete failure. The staff at Clouds Bar were so rude that we decided to leave straight away. After a long wait, we were rudely spoken to and didn't feel welcome at all. I've rarely experienced something like this - definitely not a recommendation!

Very bad behavior towards guests. Very unfriendly. We left without ordering anything. Very sad

The view is great. Unfortunately there is no roof terrace in winter. Food and service are good. The truffle fries are terrific, but the pasta with mushroom sauce and truffles wasn't convincing.

As a big fan of good cocktail bars, I was very surprised in this really fantastic bar. The atmosphere is indescribably great. The selection of drinks leaves nothing to be desired. The overall impression of this was simply overwhelming. Price-performance ratio is more than okay. The staff deserve a special mention, especially the service person who served us, Anastasia, I imagine a perfectly great service in an upscale cocktail bar. Warmly open towards the guest, with knowledge of the contents of the cocktail menu and gives the guest the feeling right from the start that they are welcome and that they have found a second home. I would also like to praise the service manager Daniel and I hope I have described his position correctly, who does everything to ensure that this bar is in top condition, who dedicates himself to his guests with professional dedication and exudes warmth and friendliness, that I have rarely experienced in a bar. Both employees deserve an award. This bar will definitely see me again.

Espresso martini from the tap 😂 I've never seen anything like it. No foam on the drink and nothing. So that was all but not a good bar. And the waitresses are super rude

Have eaten here several times now. The view is simply great. Ambience is also great. Everything coordinated from the music to the decoration. Food is also good so far. Prices are on the higher side and you pay for the view. Unfortunately we forgot the truffle in the pasta. What we only noticed at the next table. Service responded well and everything was sorted out. Of course that shouldn't happen given the prices. Otherwise everything was great.

Amazing view of Hamburg. We were there at night. Cocktail for 17€, not a bargain but very delicious. Service friendly

A visit to the Dancing Towers in the CLOUDS restaurant is highly recommended, with a breathtaking view and delicious food.

Great cocktails with a great view over the harbor

Well, it's quite difficult. Over the roofs of Hamburg. But it's worth taking a look up there. A monster view ❤️

Chic bar & beautiful view! BUT unfortunately I had almost only crushed ice in my non-alcoholic cocktail for €15...2/3 was really just ice, that's not possible. I mentioned it to the waiter and his answer was that it was normal with the cocktail... I don't think I'll visit the bar again!

Beautiful ambience with a great view. The food was very tasty and we were able to enjoy a lovely evening with first class service. Gladly again

Clouds is a category of its own. Perfect service, food at the highest level and perfectly matched drinks. The atmosphere and the view are phenomenal. You have to experience it!

Service was average; the food below; the view quite nice

My favorite place every time I return to Hamburg. Pleasant and relaxing during the week, even more so at the weekend, where in addition to tasting excellent cocktails and excellent French wines, you can also listen to good music. The audience is of quality and a good mix of young and old, the service is good even with the place crowded on Fridays and Saturdays. The design of the venue, the lights, create the right atmosphere to spend a pleasant evening in company.

Für mich und meine Frau war die Zweites mal ins Clouds. Dieses Mal haben wir ein Freund mitgenommen und wir waren alle sehr zufrieden. Das Personnal ist sehr aufmerksam, es war zufällig der selber Keller wie das Erste mal und wir waren begeistert mit seine Efizienz und Freundlichkeit. Die Qualität und Zubereitung haben wie das Erste Mal 100% uberzeugt und der raum, die Musik und soweiter schaffen eine sehr gute Atmosphäre. Über der fantastisch Blick über der Stadt , die Elbe usw lonht sich nicht darüber zu sprechen, Man muss dorthin gehen und selber erleben, ein Traum.

Great view, elegant furnishings and great cocktails 🍸

We ordered the Uruguay steak with truffle fries. The food was tip top. In addition, Minou served us at a high level. We would love to come back 🤗

Everything is 5/5 Very tasty. Great service.

Always happy again! Next time please stock up on the 18 year old Glenfiddich.

Another top address in Hamburg!!!! Nothing more needs to be said!

A visit to Clouds is a dream every time. We have decided to go to Clouds more often. It was so nice again that we came back after just 4 days - this time we went to the restaurant instead of 'just' the bar. Our service Daniel was great. Absolute wine expert and also a great sense of humor. The food in combination with the view - Hamburg doesn't have anything more to offer. There is a very exclusive atmosphere that you can hardly feel in any other restaurant. Despite an expensive evening, you woke up the next day feeling it was totally worth it. We are already planning our next visit. See you soon!

Location, drinks and service are simply top. The music on Saturdays at events is top notch!!! The sunset and view of the Hamburg harbor is amazing

Great view. Good food - U can probably find better at the same price, but still very good. The service was excellent- our host Daniel is doing a really fantastic job!!! We will definitely be back!

The three of us had dinner here in the evening. Even though we arrived 15 minutes early, we were escorted straight to our reserved table. There, a nice waiter named "Nick" introduced himself to us, a young, yet very professional host ("waiter" would be an understatement for this service), who was responsible for us the whole evening. We first ordered an aperitif, the cocktails were not only very deliciously mixed, but the glasses were also very well filled. We didn't need a starter, so we ordered our main courses straight away. Both the fish fillet with the pea and lentil puree that my neighbor at the table ate and the two steaks that he and I ate were perfectly prepared. Definitely worth the hefty price in my opinion. For dessert we ordered spaghetti ice cream that had been freshly squeezed at the table and which also tasted excellent. All in all a successful evening. The overall package of location, service, food and drinks fits here.

Fantastic food with a fantastic view A visit to this restaurant is a real experience. The view alone is impressive and creates the perfect atmosphere for a beautiful evening. But the highlight was definitely the food. Every dish was delicious and prepared with great care. The service was also friendly and attentive without being intrusive. Overall, a wonderful place for anyone who appreciates good food and a beautiful view. Absolutely recommended!

The food and the service were amazing! I truly recommend this place!

After a year we had dinner at CLOUDS again. According to the Internet you can now dine again without a time limit. The starter “Beef Tatar” was refined at the table by the waiter after discussing the ingredients. It tasted very tasty. The small side salad was also absolutely top. The main course "Calemaretti" side salad with toasted bread and the additional "green asparagus" were also well prepared. The dessert was also delicious. My wife's meal, salad, redfish and dessert was also very tasty. With a bottle of water, two glasses of wine, espresso and cappuccino you had to dig deep into your pockets. Since everything was really right, attentive and friendly service, the location and the food, I thought the price-performance ratio was okay.

We were at Cloud's for the first time today and received a very professional and friendly welcome. The view is really great when the water is good. We were lucky to get a window seat. We drank non-alcoholic aperitifs. Very beautiful and exceptionally decorated. Then we ordered beef fillet and the awesome fries as a side dish. The meat was tender and well seasoned, even if the cooking level wasn't even everywhere and the fries were a bit falling. Great taste. For dessert we had apple pie flavors. Great mouthfeel and unfortunately I couldn't make out the taste of the coffee, but otherwise great.

Wir waren nach einem Jahr wieder mal im CLOUDS zum Essen. Gem. Internet kann man jetzt wieder ohne Zeitvorgabe speisen. Vorspeise „Beef Tatar“ wurde am Tisch vom Kellner nach Absprache der Zutaten verfeinert. Hat sehr lecker geschmeckt. Auch der kleine Beilagensalat war absolut top. Das Hauptgericht „Calemaretti“ Beilagensalat mit gerösteten Brot, zusätzlich bestellten „grünen Spargel“ waren ebenfalls gut zubereitet. Das Dessert war ebenfalls lecker. Auch das Essen meiner Frau, Salat, Rotbarsch und Dessert war sehr lecker. Mit einer Flasche Wasser, zwei Gläser Wein, Espresso und Cappuccino musste man schon sehr „tief in die Tasche“ greifen. Da wirklich alles gepasst hat, aufmerksamer und freundlicher Service, die Location und das Essen, fand ich das Preis-Leistungsverhältnis in Ordnung

We had dinner with 4 people... ...the reservation was really great over the phone...even though it was really busy..."come to the bar first" We'll see what we can do. That's what I call maximum customer-oriented! Arrived... the bouncer... great... you have a good feeling... The seat service...5 minutes at the bar...delicious cocktail to start with...we'll take care of a table...go to the roof terrace and drink your cocktail there...we'll pick you up when you're ready the table is ready... wow! That's how it was...very, very polite and nice service team (women)... Jumped straight into our level of communication...without arrogance, just beautiful. My question was...what should I eat...The answer came straight away...meat! The starter...prepared at the table...very tasty...the type and origin of the meat was confidently explained...the asparagus was on point...the meat was on point... Now the kicker:...between the starter and the main course...we were asked to change tables...but why? ...I have a better outlook for you!...that is maximum service to and above all for the customer... Nice wine recommendation...that went with the food. We can't manage dessert anymore...But there also have to be goals for next time. We were all really excited about this evening... Conclusion: Of course the highest restaurant in Hamburg is awesome in itself...But if you get such a lively package of service and such delicious food right from the start...you're not only full...but happy. As we all know, the way to your heart is through your stomach... This evening...leaves the 4 of us longing for more... We say thank you for this lovely evening. ❤️

Great cocktail bar with a cool view over Hamburg and the Reeperbahn

Food and ambience top. Unfortunately, our boss had a day without empathy. Were treated condescendingly by him. The other staff were very friendly. I think the suggested percentages for the tip amount are necessary. I actually wanted to give more, but out of spite I only gave 5%.

Great view, very nice staff. Worth it for a drink e.g. after visiting Tivoli 😉

On some days of the week there is a lot of traffic here, so there is often a long queue at the entrance. To be on the safe side, you should either reserve in advance or hope for luck. I was lucky and got a fantastic seat by the window. The view is breathtaking and the staff was very friendly.

The most beautiful restaurant in Hamburg. Absolutely amazing, especially at sunset. In addition, the staff is really great (in my opinion it wasn't always like that) and they pay attention to the details. Many dishes are finally prepared at the table.

Many thanks to Nicolai, we'll be happy to come back. 🍽

Roberta served us very friendly and competently. A great evening 😀, the world's best truffle fries.

Nick was one of the best waiters we have ever had. Amazing, food service and atmosphere.

We were all thrilled, great ambience - food - view and service

Our waiter Nick was amazing! Very attentive and accommodating! Thank you and gladly again

We stayed at Clouds with our family including a small child. The location is second to none, the food was delicious and the service was very nice and attentive. Extras for the child were also accepted and fulfilled with a smile. If there is something to criticize, it is that there was a high chair but no changing table. But with a little improvisation this was solved. Super!!

Great service. In particular, Nick made our evening better. Great local!

Great food, very good service and a very cool atmosphere.

Very atmospheric place, amazing views. Nice music and excellent service.

Nick was awesome. The ambience and the food were really great. Thanks for the great evening.

We had a fantastic dinner with excellent service (Daniel made the difference for us that evening - great!)

Yesterday we spontaneously decided to pay our first visit to Clouds. Easily reserve the last free slot online at 8:00 p.m. Arrived, received a friendly welcome and was assigned a nice table. The ambience is very elegant, dark and stylish and you have a great view of Hamburg all around. We were served by Daniel and I would like to say that this is exactly the kind of service I expect in a location like this and I was absolutely not disappointed. Very friendly, incredibly attentive, humorous and service-oriented. We felt very taken care of the whole evening. The food was consistently of very good quality and tasted great. Medium rare was also medium rare! We would be happy to come back to enjoy another lovely evening in a great and cozy atmosphere. Thank you!

Excellent service, very good quality - absolute top recommendation!

Friendly staff, great view, good food, not cheap but good.

Had dinner in the Dancing Towers for the first time today and it was fantastic! The food, the service (a huge thanks to Nick) and also the view are great! We'll definitely be back. Best regards

Very great experience. Staff super friendly and accommodating. Highly priced, but appropriate for what is offered. Ultra-great all-round view of the city. Very happy again.

We were here for drinks so I can't comment on the food. The cocktails were tasty but also expensive. The music is not mainstream. I found it disappointing that you have to sit at the bar to drink. There is hardly any view outside. I expected more from the pictures here. I won't be coming back as it was overall boring. Then it's better to go to 20up, where you have a good view from the bar and the atmosphere is much better.

Super delicious food. Super friendly staff [thanks to Mr. Nicolai] and the view is unique. Always a pleasure and a must in Hamburg. Greetings from Munich

On top of the Hamburg sky the place to be.

Nick was the best server. He shared places to go and see (we are tourists) and was generally entertaining

We had a fantastic evening at Clouds Hamburg! The ambience was simply breathtaking and the steak was cooked to perfection. A special highlight was the service - Yvonne served us incredibly warmly and professionally. She was always attentive without being intrusive, and with her friendly manner she made sure that we felt completely at home. Such service is rare and makes the evening unforgettable. We'll definitely be back!

The meal was a delight... a big bravo to the kitchen. The service was very attentive and friendly and the ambience high above Hamburg was simply unique. The prices are deservedly a little higher than in other restaurants in Hamburg.

Very good bar, with very good cocktails. Tell the bartender how you like your drink and he'll bring it to you. Nice view of Hamburg.

Die Bedienung war sehr aufmerksam und hat sich gut um uns gekümmert. Das ist leider heutzutage nicht mehr normal. Die Vorspeisen - Oliven, Schinken usw. - waren sehr gut. Die Nudeln der Familie aus dem Käselaib waren gut. Portionen überschaubar. Enttäuscht war ich allerdings von meinem Entrecote. Einige Stellen waren hart und ich hatte schon deutlich bessere Steaks, besonders in der Preisklasse um die 50 Euro. Die Kartoffeln aus dem Ofen waren gut aber da kann man auch nicht viel falsch machen. Nach dem Essen sind wir noch in die Bar und hatten jeder einen sehr guten Cocktail. Die Auswahl hier ist hervorragend. Das Ganze war alles in allem recht hochpreisig und, im Falle von meinem Steak, nicht gerechtfertigt. Ansonsten ist es aber durchaus einen Besuch wert.

Great bar, great view, delicious drinks, you can enjoy it here.

We celebrated our anniversary here and loved it. The cocktails are amazing, the service is impeccable (thank you Nick!), and the food was delicious. And you cannot beat the views of the harbor. Highly recommend, we will definitely be back!

My husband and I were celebrating our anniversary here and we had a great time. Everything collaborated for a great experience. Nick hosted us with an exceptional service. The food and the cocktails were amazing. And to add to all that, the view of the harbor was incredible.

The highlight was the service from Nik. Always my pleasure. Great evening! Not

Great food, great experience above the rooftops of the city. Service (Nick) very attentive and competent.

Unfriendly service: from the silent security to the poor service to the absolutely brash waiter. Food didn't come until 90 minutes after we ordered and the waiter shooed us away with the bill straight after we finished eating because the table was there for the next guests. Food absolutely salty, the green asparagus sauce tasted like vomit and small portions at a huge price.

- bomb view - Send Micki drinks

Spent at least 1 evening in clouds every month for the last 3 years! That's probably over now! Cashless. Definitely the wrong way in my opinion! It's a shame but somewhere else from now on

Great ambience, beautiful view of the city and Elbe, delicious food (expensive and not enough to eat 😄). But the sunset is beautiful 🤩

Up on the roof you can enjoy a selection of great cocktails in a pleasant atmosphere with a magnificent view... a perfect mix. We were here before a musical and both found it to be the perfect start to such an evening. In return, I'm happy to accept the higher price of the drinks. Furthermore, the service was very friendly and accommodating.

Great view, but the food was now more normal. Overall it was definitely too expensive. 5 people 600€.

June 2024 Beautiful view over Hamburg We were happy with everything. Aperitif, food was simply great and the waitress (Italian) was super friendly. Thank you LG from Cologne

Las vistas son impresionantes, el ambiente y el diseño son geniales, la comida es muy buena! Lo único no tan bueno fue que esperamos demasiado tiempo a que llegara el plato principal.