Chipotle Mexican Grill in Frankfurt am Main

Portions are getting smaller and prices are getting more and more expensive On Google she says she wakes up at 10 a.m. At 10:30 a.m. the employees say they won't open until 11 a.m

wrong opening hours!! impudence

We (Mexican and German) know Mexico and its dishes pretty well. We were very impressed with the taste of our burritos at Chipotle. Here you will get your fill deliciously. If something goes wrong, owner Hassan always has an open ear and takes personal care of his guests. We'll definitely be back.

Food is okay, similar to the states. Location is good inside mall. Service was bad and rushed, overpriced, and portions are really small (about 1/3 what you normally get in the states, i had to ask for more rice, more beans, more cheese and more sour cream! Chips, guacamole, drink, everything felt overpriced.

I hope the People in charge of this chipotle are going to fix these issues of Rude staff, Cold food, Hygiene Standards.

The employees cannot speak German or any other language They tried to speak Indian to me I was made fun of and they charged me an extra €5 for a dollop of guacamole

Even ordering was difficult because no one spoke German. One wonders how these people can sign their employment contracts. So I didn't receive exactly what I ordered. By 5 p.m. (opening time until 9 p.m.) both possible vegetarian variants were missing for a second order and they didn't want to make anything new. This is hard on demand...past. But because you're standing in a queue and everything has already been slapped on the cake, you don't say "Then nothing, thank you" and leave. But you should do it. The overall combination options and presentation of the few possible components are not very appealing, but in terms of price it is just “MyZeil”. The meat components are not described further, you can't imagine much under "barbacoa" and "carnitas" and it doesn't look meaningful in the bowls either. “Sofritos” is then explained, but what the difference to “Veggie” is is not. It quickly becomes boring, this system catering reduced to the lowest denominator. You can also go to Taco Bell there. In terms of price, a portion of guacamole for €4.35 isn't exactly a bargain either. I thought the nachos were okay, that's why I get the second star. Overall, I felt more like I was at the Alcatraz food counter. Everything was slapped onto the plates more or less carelessly, communication was not possible because no German or English was understood, neither when ordering nor at the checkout. Everything had to happen as quickly as possible. Even McDonalds or BurgerKing are more relaxed.

Wonderful tastes like home. It should be available everywhere in Germany

I recently visited Chipotle in the MyZeil shopping center in Frankfurt and left with rather mixed feelings. The store itself is very clean and modern, which makes a good impression at first glance. The presentation of the counter and ingredients was also neat - everything seemed fresh and hygienic. Unfortunately, the ordering process was a bit chaotic. The employees tried hard, but seemed slightly overwhelmed and uncoordinated with each other. In addition, it was sometimes really difficult to understand them because it was quite loud and not everyone spoke clearly. This made it difficult to communicate when putting together my burrito. The ingredients tasted okay, but the food wasn't really prepared warm or reheated - which is what I'm used to from comparable concepts. This detracted from the eating experience for me as the burrito was lukewarm. The portion size was also rather small. For the price I paid, I would have expected a lot more - especially compared to other fast food alternatives that offer larger portions for a similar price. What I also noticed negatively were the sometimes high surcharges for extra toppings. Of course, it's understandable that certain extras cost something, but I honestly didn't find the price-performance ratio to be quite fair. Overall, I just expected more for a fast food concept of this type. In terms of taste, my burrito was completely okay - nothing really bad, but nothing that particularly stood out either. It was just solid, but not so convincing that I would necessarily want to repeat it. Conclusion: If you are in MyZeil and want to eat something quick, you can definitely stop by here. For me personally, however, it wasn't a highlight, and I think in the future I will choose an alternative where the overall package of taste, price and portion fits together better.

The price-performance ratio is not right here in the slightest. The prices are illegally stated in net terms. We paid almost €40 for a burrito and a bowl with two drinks. In terms of taste, the dishes were ok, but not particularly Mexican. The store itself wasn't exactly inviting either. We definitely won't be visiting Chipotle again.

Sauberster Chipotle in dem ich bis jetzt war. Hasan und sein Team sind super nett und alles war sehr frisch und lecker. Komme woeder! :)

The price is a disgrace, standard fast food for a lot of money. Small independent restaurants do this better than the chain and are also €5 cheaper. The food itself doesn't taste bad, but I don't know who can manage to eat the square burrito without cutlery and not make a mess at the same time. That was the first and last time here.

Went to have a late lunch with my son. Asked for a kids meal and they told me they ran out. 5 minutes later I saw another child with a kids meal.

Super friendly and attentive team, the food was super fresh and tasted to the point. I can only recommend everyone to go here and eat...

Neat and clean Good for vegetarian like me

The food didn't taste good at all and the employees were extremely unfriendly.

Chic location, very friendly staff. And the food is super delicious. It's worth a visit.

The portion here is an insult to Chipotle in the US. Only about half of what you get in the USA. It's a real shame the direction in which this branch has developed. Update February 25, 2025: Has noticeably improved. The employees are nicer and the portions are finally more normal again. Keep it up please👍

Had bowl with chicken for €11.10. Portion was okay, bigger in the USA! Tastes the same! When it comes to ingredients, vegetables (peppers, onions, etc.) seem to be overlooked and corn is used. Everything really has an announcement. An 8 cent bottle deposit is charged for drinks. But who will bring the bottle back? Didn't see any! All in all okay.

Anyone who has been to the USA knows Chipotle. Tastes exactly the way you know it from there. I haven't had any bad experiences at this branch so far.

Best place for a quick bite. Healthy and delicious Mexican food - burrito, tacos, rice bowl and salads. Staff are quick and speak German and English.

I cannot explain it, but this is my comfort food. I could eat every week and call that day chipotle day

Price-performance ratio is good.

This location went from a 1 star to a 5 star for me. Seems like a completely new set of staff, they are friendly, they don’t rush patrons and they give a good serving size!

We really enjoyed the burrito and the bowl. The cashiers were also very nice and accommodating. The ambience is a bit louder. Which of course is always more the case with fast food restaurants. But all in all we were satisfied.

Simply not tasty, overpriced, cashier unfriendly. I would have preferred to read the reviews beforehand.

Food was relatively expensive for the portion. Everything was fresh, but there was so much coriander in it that it was inedible. It's a shame, we came here specifically for Chipotle.

I was at Chipotle in Frankfurt MyZeil and absolutely loved it! The employees were super nice and friendly. I was particularly impressed by the restaurant manager, who personally looks after the guests. As soon as the food was served, he asked whether the food tasted the same as in Los Angeles, and after the meal he asked again whether everything was OK. The food was excellent – ​​super fresh and tasted just great! The store was also in immaculate, clean condition. A big compliment to the entire team! I'll definitely come back. What do you think? Should I change anything else?

So normally this wouldn't bother me, but it was really unbelievable how incompetent and rude the workers were. With this lack of quality, I don't have to listen to unnecessary cheeky comments.

The burrito and bowl were inedible. Cold, disgustingly seasoned and the burrito had to be eaten with a knife and fork. Never again Chipotle. Nowhere

I was a little disappointed with my wrap, it was missing spices and it was carelessly rolled up or presented. It's a shame there's so little space there, it was quite full. The employees were friendly, but also had the impression that they were rushed.

I came here with big expectations but sadly I was somewhat disappointed with the food being cold and the food being pricy. Nonetheless the restaurant is really pretty and the guacamole was delicious :)

On a Saturday when they could have made a lot of sales, there were simply no tacos. We were happy, but they were over. If you are expecting a lot of guests, you should be prepared. The man who filled our buritos spoke quietly, I could barely understand him. The burito was good, a little too cold and the salsa wasn't spicy at all.

I ordered a burito there with double chicken and salad, it cost a whopping €20, the portion was very large I have to say, but the taste was not impressive or unique, maybe I would only recommend this place for those who like “Chipotle ” have never tried. Price-performance ratio is bad.

Yummy. Great Boritto. Anytime again👍🏻

The food was delicious and the service was quick even though it was busy. Unfortunately it was also quite dirty.

Chaotic and disorganized with inadequate alternatives and value for money. Actually everything is “pre-cooked” and lies ready in bowls. Why you have to wait in a queue of 10 people for half an hour while 6 people work at the counter becomes clear when you get to the front. I have rarely experienced such a complicated, disorganized and slow system catering as here. Nobody seems to be clear about what their tasks are and everyone gets in their own way. The modular principle is nice, but why are several types of rice offered when coriander is mixed in everywhere? Unfortunately, this is a knockout criterion for many people. So we queued for ½ hour for free. The portion size is modest. From €11 for a palm-sized burito.

I'm really positively surprised! The burrito was very tasty and offers a healthy alternative! Even after 5 hours and 3 glasses of wine, I'm still well full! Just the right food for a work lunch break! I'll be back.

The portions are really incredibly small. In addition, the price is also far too high.

The food tastes good. But for the price, you can expect more. The atmosphere is of course more like a department store and you don't want to spend a particularly long time there. I think there are much better restaurants in MyZeil.

I rode 3 hours in a train to get this and was disappointed. Unfortunately does not taste like in the US. the food was lacking flavor in my opinion. Barely tasted any cilantro, cumin or adobe seasonings. Also the prices are more expensive than in the US but way smaller portion sizes. And the pico was extremely watery and made completely wrong in my opinion. It’s not horrible but I definitely wouldn’t go back. Also they ran out of guac and romaine lettuce at 6pm and said they weren’t preparing more?? That’s literally during the dinner rush.

This is my first time and it was bad The food gave me a stomach ache and didn't taste good. The portion was very small but it cost more than €15 I hated it and will never go here or to any other chipotle again

Catastrophic prices and poorly rolled burrito falls apart when eating, never come back!!

Quiet expensive for small portion -

Wij wilden in het winkelcentrum wat eten en kwamen hier langs. Ons leek Mexicaans eten wel lekker. We zijn echter niet bekend met het concept. We werden onvriendelijk te woord gestaan door iemand die slecht Engels spreekt. Uiteindelijk 2 kip burrito's genomen. Smaakte niet echt lekker en erg weinig kip erop. Ik zou hier niet meer terugkomen.

Chicken a little hard. Good overall.

First - and last time Chipotle! We ordered a “salad bowl” and a burrito. The salad was the saddest pile of greens I've ever ordered - and the price was anything but fair. It didn't taste good either. The service was virtually non-existent, even though we had questions based on our first order.

Super nice staff, good food and pleasant atmosphere.

Once and never again. Systematic yield. It would have been nice if you could have looked at the price table in peace. I had my burrito put together with the words “Look down here.” The fact that everything costs extra shocked me at the checkout!!! Watch out!! Meat was tough.

As others have said way too expensive for what you get, food is just average

The food didn't really taste good. The cashier was extremely unfriendly when I asked why he didn't refill the sour cream sauce for me even though there was still some. He said it couldn't be used. The health department was probably there, the counter was very dirty. In the background, everywhere was being cleaned. Salespeople can't even speak German, they have to converse in English. Will never enter here again.

Tastes ok, but way too expensive.

This simply cannot be justified in terms of price/performance. And you have to be really careful because the real price you pay when you have everything together is not visible on the card. Absolute scam.

Nice fresh tacos. Always my pleasure. Thanks

Average Mexican food. Steak option is delicious. However, you often struggle with your stomach after eating it. Went there twice and it wasn't a highlight. It's okay in terms of price, but it doesn't really fill you up. Guacamole as an extra for €4.20 is pretty cheeky.

I went there with my girlfriend and paid €42 for two burritos. I was more complaining about your price than happy about the food. I recommend everyone who is there to eat somewhere else, as you spend twice as much in this shop as you would elsewhere. The price-performance ratio is not good as a small dollop of guacamole cost €4.20

The food was very tasty. It's a shame that none of the employees pointed out to me that you can have as much of most of the ingredients as you want. Then it would have been perfect. Definitely coming back.

Food tastes okay. Nothing special. The choice of food isn't that big either.

Service was pretty good. Nice and pretty clean

I paid €18 for a very small burrito and water, which wasn't worth it at all. The portion was very small for them Price. Go elsewhere or just order from another place.

An overpriced mishmash without any Mexican taste.

My burrito was delicious, but the price was way too high for the size!

Do NOT go to this Chipotle in Frankfurt! The staff stops preparing food at 7 PM and just chills. They clearly don’t care about customers. Same employees every time—small girl with black hair and a darker-skinned male. Corporate should visit in the evenings and fire these employees!

The food wasn't bad per se, but it was way too expensive for what you got and seemed very "thrown away".

Shame to Chipotle's image. Half the size portions but same price as a USA chipotle. Staff are rude and rushed, and cannot fold a burrito to save their lives

-extremely small portions compared to the US stores..

Very small portion Price performance is not in proportion Otherwise the food was delicious

Disastrous service from employees. From ordering to paying, you are served breakfast so quickly and unfriendly that you think the employees would get more bonuses if they were faster. All in all very unpleasant. That was different a few years ago

You'll feel like you are not customer. They will force you not to think just to order fast. Food is not served its thrown on your plate. Very bad behavior from waiters serving you.

Burrito without guacamole or mild salsa and for €11.10 - too expensive too bad And everything wrapped in aluminum foil

The food here is a disaster! It almost feels like someone has farted in your food. Save yourself the visit – that’s not possible!

Worst experience ever! It seems like people are farting in the food. Absolutely inedible – please do yourself a favor and don’t eat there!

€11 is clearly too expensive for such a small burrito. 7€-8€ would be more appropriate. In the USA (where the original comes from) you get a portion that is almost twice as large for the same price!!

In the USA I often go to Chipotle - in comparison, small portions and listless staff, unfortunately potential was wasted here.

Top store. Food tastes excellent. Meanwhile, I think the prices are a bit too high and the portions are a bit too small. Nevertheless, I still enjoy going there again and again!

The way the waiter provided service was so bad; they were just like throwing food on your plate. The way they simply throw stuff on the burrito. And the sauces were at refrigerator temperature. My Tacos were stone cold! The burritos are just like they don't want to prepare anything for you; nothing is mentioned, and nothing is informed for customers. Very poor service and it feels like staff is discriminated against. I personally feel like a racist.

36 euros for a spoonful of rice and 2 pieces of chicken, and they didn't give up on a pregnant woman

¡Terrible! Los ingredientes que faltan, la porción de tamaño pobre, la calidad de los ingredientes son mediocres. totalmente diferentes del chipotle USA.

Unfortunately you can't give 0 stars, but this store deserves it. 50 minutes before closing time there is only a very limited selection. The employee wasn't willing to at least refill the cheese or sour cream. Apparently on orders from the boss. Really a disgrace for the price (12 euros for a burito). Never again!

Food was ok but super small portions for the price. Employees also stressed and unfriendly. I don't recommend

Please water the plants, they look dead

Unfortunately, one star is already too many because you get ripped off and ripped off in the store!! When I paid, I was charged for extras that I didn't order. When I pointed this out, they said don't worry, only 10 euros would be debited. Saw in online banking today that 15 were debited! Never again. And I'll get the 5 euros back tomorrow with the wrong cash register Bonn that was given to me when I ordered so that I don't notice that I'm paying too much!

I know and love Chipotle from the USA and was very excited to see what the German branch offers in comparison. So I took a trip to Frankfurt to find out what was going on. In short, it's exactly like the original (it's an original because it's an official franchise). So you basically choose whether it's a bowl, burrito, tacos or salad and choose your ingredients (rice, beans, meat, tofu or veggies, cheese, guacamole, etc. It's not cheap, but it's cool!

I think I got brain damage, 10/10 🙌

It's the first and last time I was there. The employees simply put everything they wanted into our burritos even though we didn't agree. It's really overpriced. They just put the guacamole on me even though I didn't want it. I had to pay an extra €5 for it and I said at the checkout that I didn't order it and they didn't accept it. For the price definitely not worth it.

Food is good but yall rationing or somethin!! GODDAMN what a small ahh burrito

Finally chipotle in Germany! Unfortunately, portions are a bit too small.

Wie man da offensichtlich hockt..., gefällt mir schon mal gar nicht. Aufgrund der Bewertungen ( auch noch teuer !?) sehe ich keinen Grund, den Verein auszutesten. In Amerika neben den üblichen Saufraß-Fast Food Ketten sicherlich eine Alternative. Hier kann ich auch ohne Bohnen prächtig furzen.

It was my first time trying chipotle and i have to say it is 100% worth the hype.

I went to a chipotle in London years ago but this one was worlds better. It's not exactly cheap and you should ideally speak English when ordering and know exactly what you're taking, but everything goes really quickly and the burrito, bowl etc. is filled and you can pay. At first you think: oh, super tiny, but a burrito weighs more than some kebabs. The tortilla is really awesome. So soft and slightly mushy to the bite but still holds together. Unfortunately, not every bite was completely balanced, but you still get something new here and something new there. I was missing a bit of a kick, although in retrospect it was quite salty, even though I eat a lot of salt. The barbacoa was tasty but a touch dry.

Portions are getting smaller and prices are going up. 10€ for a half-filled bowl is cheeky

Really awesome tacos taste really good. Fresh ingredients, delicious sauces and amazing guacomole. I look forward to eating tacos there every time. Tastes really good

Not sure if this has something to do with the new management but portion size is around 20% less than what it used to be a few months back. Taste-wise no complaints but definitely no longer a value for money. Will think twice on visiting a Chipotle again …

Food average, rather lower standard. The staff processed us so carelessly and quickly that there was hardly any time to choose something. A rude awakening at the checkout: expensive money paid for little service. I definitely won't go here again.

Tastes like in the USA, staff friendly, lots of seats. But the portions are ridiculous. Not even half the size, even if it were a children's portion, a joke - especially for the price.

I literally felt like i was in jail being served my portion. The way they simply throw stuff on the tacos. And the sauces were refrigerator temperature. My Tacos were stone cold!

Overpriced I paid €11.50 for a bowl and it was only a small bit of steak that was cold service wasn't nice the prices weren't clear you only saw it at the checkout

Sorry guys, for the price of just under €19 a bowl with chicken rice and some salad + drink is exorbitant. Taste nothing special. The portions aren't huge either. For Me for the first and last time. There is much better

Had a great experience and loved the food! Portion size was great, nothing like others mentioned before! Everyone was full afterwards. Team was really friendly, especially with our little one! They even asked if everything was ok afterwards. Will come again!

You can get a better burrito anywhere. Even the small dollop of guacamole for an extra ~5€ didn't make things any better. Been last time