China-Restaurant Phönix in Hamburg

Everything is okay but the dishes are honestly not good even for this price it is better to eat somewhere else, it is not worth it

The food was very tasty and in short everything was good.

Excellent value for money, friendly service, a delicious buffet with a wide selection of drinks—and very clean restrooms. I'll be coming here often 👍

The food was not tasty at all. I came hungry and left hungry. The only things that saved me were the drinks that were included in the price and the soup.

I always enjoy going there because the selection is large and the meat is really good. The duck, in particular, is often dry rubbish in such offerings. Service is limited to assigning a table, clearing plates, and paying, so it's not a big deal. The price change to "all inclusive" includes drinks, so everyone has to figure it out for themselves. €37 per person, but you can get better quality food for that. Or you can simply drink more. I think they also included beer. Always check their website to stay up to date with prices and the range of offerings.

The buffet is very good and constantly refilled. The restaurant is very clean, and the service is very friendly and attentive.

We came here especially from Seevetal because it's simply fantastic. The selection is huge. There's something for everyone. Drinks are even included, and there are no no-name drinks. The service is super friendly; you feel warmly welcomed.

The food, ambience and service are unbeatable.

I liked the variety of dishes, there are promotions, check in advance

Despite the fact that the food was brought by a robot, the waiter constantly asked if everything was okay with us, helped calm the child, gave him a toy. And when he found out that today in our family there were two twins, he solemnly congratulated them with the help of a cat and gave them gifts! The food is very tasty, perfectly cooked. We will definitely come back here again.

Very tasty, great value for money, good selection of different dishes, very fresh and 😋

The food was simply third-rate. Nothing was really tasty. We were there with our young son. I told him he wouldn't eat anything there because it wasn't to his taste. We paid about €70 and didn't finish anything, or even a whole plate. I think it's outrageous that they charge around €10 for children, even if they're just sitting there.

We all had fun. Our grandson's 3rd birthday was an experience. The cat came to the table with a portion of ice cream I'd previously discussed and played Happy Birthday for him. The server handed out a small gift. We all went to the buffet. The children had fun and helped themselves to whatever they wanted. The adults were all satisfied, considering their own tastes. If you don't find something here, it's your own fault.

The food is not tasty, they fry it badly, the sushi is dry and not very fresh, the service is bad, the atmosphere is terrible. EVERYTHING TASTES OF IODINE, EVEN SOY SAUCE. The chocolate fountain sucks.

Many thanks to the friendly waiter who was so sweet and playful with our little son 🥰 It's always nice to meet such nice people! We visited with a larger group. The food was delicious, the service very attentive, and, as I said, very friendly. The grilled dishes were delivered by a little robot – it was really cute! You get your own drinks from the bar or a refrigerator – I think that's a really nice solution. There's a small play area for children. You can park for free for 2 hours in the parking garage across the street when you visit the restaurant. Overall, a family-friendly restaurant with a delicious buffet!

Very good food, very friendly staff. Highly recommended

It was very good again, but the prices for children are extortionate. A 7-year-old paid 17.50 for a few fries and nuggets from my friend, and a 9-year-old charged 22.50 for fries and nuggets. This really needs to be improved; I think it's way overpriced. It's 2.50 per year of age; 1 euro would have been enough. Even my 1-year-old daughter had to pay.

Lot of food for open buffet also drinks for reasonable price great 😃 experience and selection Staff also attentive 🙃

This is a new level of rudeness – you're being ripped off! I made a reservation in advance by phone, clearly stating that there were two of us coming – WITH A STROLLER – and that we were making the extra 30-minute drive. Everything was confirmed in a friendly manner over the phone. No problem, they said. There's room. You can rely on the service. Well, that was the first lie. We arrive – and what happens? Ignorance, arrogance, complete lack of planning. No table. No consideration. No interest. The stroller? It was treated as a nuisance. No help, no space, nothing at all. Not even a simple "Sorry" – instead, a condescending look and the feeling of being a nuisance, even though we were customers who had made a reservation. That's not how you treat guests. That's not how you treat strangers on the street. Anyone who so brazenly rejects families with babies should open a warehouse instead of a restaurant. Service? 0/10. Reliability? A joke. Hospitality? None. If you want to be ripped off, travel for free, and then be treated like dirt, this is the place for you. Everyone else: Save your time, nerves, and gas—avoid this place like the plague.

We're from Bremen and wanted to eat all you can eat as a family with a stroller. We even called ahead to check if there was enough space. They told us on the phone that there was still enough room, so we decided to head out. Unfortunately, the trip was in vain! In the end, there was no room for a stroller! They only offered to let us leave the stroller and baby in the corner. It was just outrageous. This restaurant is definitely not child-friendly.

Super friendly staff, very good service. Very nice and clean restaurant. The food was delicious and good value for money. It's worth a visit! Thank you very much.

This review refers to lunch without the grill. I think the idea of ​​the self-assembled hot pot is great. The buffet itself had a very decent selection. The steamed dumplings were also very tasty. The selection of desserts and sushi was decent. Update for a Sunday and the large buffet: incredibly good, delicious, huge selection. Hot pot, Mongolian buffet, huge selection of appetizers, desserts

The quality of the front desk was so poor. They told us 35.9 per person when we first entered the door and before we sat down, as if they thought we couldn't afford it, and looked at us with disdain. I didn't say anything when I took the money at the checkout. We saw him smiling and giving fortune cookies to others, but not to us. I don’t understand why I still discriminate against Asians even though I have an Asian face. The food was delicious, but I won't be back!

We booked the evening buffet all you can eat and drink. At the place we were coerced twice with statements from the owner with sayings and facial expressions. He said jokes and pushed the 0.33 bottles against each other. It was almost 25 degrees and we drank 3 x 0.33 bottles of lemon per person. Apparently that was too much for the gentleman. We then felt uncomfortable and left. This is definitely not how you treat guests who pay for it. You offer all you can eat and drink, so let the guests talk in peace and enjoy their food. The owner definitely ruined our evening. Unfortunately for God, I ended up paying the bill for his insolence towards us. Never again! There will be a review from someone who was there and can testify to it.

The quality of the food is okay, similar to many Asian all you can eat restaurants. There's always something about an all-inclusive hotel. The drinks flat rate is nice, but I found the restaurant to be a bit impersonal. But I would go again, so that's fine.

The overall concept is cool. You take drinks out of the fridge. Really large buffet with a great selection of fish. We arrived at 8:30 p.m. and it was already quite empty. Unfortunately nothing was refilled. There was a big poster on the internet saying that the buffet was open until 10 p.m. and that the store was even open until 11 p.m. At 9:40 p.m. everything was quickly covered and cordoned off. Drinks were also inaccessible. I've rarely felt so thrown out. What a shame! So it's better to go to a restaurant earlier.

Good range of food and drinks. 🙂 Everything at a fixed price.

Racist against black people! We were there yesterday around 9:30 p.m. The young man at the door, who was clearly being trained, started singing African chants when he saw my black friend - while deliberately looking her in the eyes to provoke a reaction. This behavior is absolutely disrespectful and racist. Unfortunately we had already ordered and paid for our food, otherwise we would have left the place immediately. Apart from that, the food didn't taste good. Definitely the first and last time for us. An important note to the team: Remember that you are part of the minority. It is even more incomprehensible when you behave racistly towards others.

We were here about a month ago. Anyone who has already been to an all-you-can-eat Asian buffet knows the selection that is available. The freshly prepared wok plates are good. The fact that there is also an all-you-can drink is particularly positive for me. So you never have the problem of having to wait for new drinks.

Unfortunately there wasn't enough fresh food (fish, meat etc. Again, I can understand it well, there wasn't that much going on. But it's still a shame, I would have liked to have put something together so that they could prepare it for me.

Nice service! The waiter didn't always hear everything we said. Otherwise very good food.

Good selection, delicious food, buffet offering with all you can eat with drinks included. Nice service but a bit slimmed down, somewhat reminiscent of a canteen, self-service restaurant and drinks are self-service. Rich selection for the live grill. Price for buffet all inclusive cheap

Delicious all-you-can-eat with a broad selection of veg, fish and meat as mains, and fruits, cakes and ice creams for dessert. Except for the meat, I almost tried everything from the main buffet. Really enjoyed it. At the time of visit not very busy. Didn't experience any waiting in line at any point. Atmosphere was alright and what you expect for an all-you-can-eat. Service was nice. Waiters looked to be in a good mood. Would come here again.

When I write a review, I take my time and try to weigh the experience. I have to say that I had dinner here with friends on a normal weekday, on an evening at a normal time. The restaurant was moderately busy, perhaps even less so considering its size. However, it is a buffet restaurant. And at 34.90 euros per person, it's not cheap at all. For this price, the food on offer was simply a disgrace. There wasn't a waiter at our table either, you are served by a robot (which brings the dish that you had prepared during live cooking), and you get your own drinks and food anyway. The disgruntled faces of the employees were free of charge in this dreary atmosphere. The food satisfies the minimum requirements at most. The baked/roasted duck was on the buffet for so long that it can only be described as a rock-hard, dry thing. The baked chicken was also dry and completely overcooked on the buffet. Fries at the Asian buffet always have something bizarre about them anyway, but many people are happy about them. But certainly not here, because these had been on the buffet for a long time when we went there for the first time. The last time we approached the buffet, these fries were still there. Overall, the selection was large, but of average quality at best. The beef from "live cooking" was tough, the salmon (on the sushi) was unappealing and overall everything seemed very "loveless". The condition of the restaurant also matched my impression of the food. The ceiling paneling above our table was missing and parts were patched together with adhesive tape. Honestly, the price of almost 35 euros is outrageous for such an experience. Personally, I have training in the catering industry as a chef. If I know about less busy days of the week, I adjust the buffet, which means I save on the size, but certainly not on the quality. This experience will not make me want to set foot in this restaurant again, because with the best will in the world I cannot think of any positive aspects of this restaurant visit.

Food super tasty There are a lot of nice people about the staff, but today I had a very bad experience... There is a game room where my daughter would like to play. There are tables next to it where people can also look in the game room. Unfortunately I was told that I couldn't sit there because the area was closed and only opened on weekends. I kindly told him that my daughter is an autistic child who can't be left alone and always has to be in view (which was not possible in another table area) I was answered up there not with the look I don't care... So I had to take my daughter with me. When paying, he let my daughter (4 years old) pay, even though she didn't touch it, didn't even drink, and I was told, well, I asked how old she was, so it's probably not that she eats it... My daughter doesn't eat it because of her special relationship, but I still didn't care and let me pay. I think it's extremely shitty that children like my daughter won't understand and won't be supported, for example in the play room. It's really sad that she had to go out... And because of the food and drink it was even worse, she had to pay even though she didn't take anything!!! Very cheeky, I will definitely write or speak to the boss if possible because we like to go there!

The service has deteriorated, the staff seemed unmotivated and not attentive. The food was rather cold, you should check it. With the new increased prices, these points mentioned should be self-evident.

A very extensive buffet. There is even a hot pot and a candy bar. The price-performance ratio is right here. The homemade lemonades taste really good.

Lots of choice and the drinks flat are very good and varied!!

Super nice staff, funny cat robot. Enjoy your meal. Have fun there.

Large selection of dishes and drinks... The duck was a bit dry and the fried noodles were deducted 1 star for that reason

Buffet food. Lots of choice. Lots of fish and chicken

The All You Can Eat buffet is very large and the price is cheap. Unfortunately, this has some impact on the quality of the food. It's all very tasty but often lacks a bit of flavor. Nevertheless, we spent a lovely evening here. But we're not sure if we would come back. Possibly to test the hotpots.

Delicious and as always everyone was very nice. We always like to come back.

A bit unflexibel with dietary restrictions. Lots of things have no clear labels. Live cooking is very good!

Excellent, varied and exquisite food.

Big beautiful restaurant. Staff is friendly and attentive. Large selection at the buffet and very tasty. Refilled regularly. The drinks selection is also very extensive.

Great food, unfortunately sometimes very overcrowded Great idea with the drinks to take yourself

The food is great, but the price increase doesn't work at all

Very expensive but worth it. Went for Sunday lunch buffet at 32 euros but there were tons of food, seafood, dessert and drinks. You get your own drinks and you can get as much as you want. Soda, beer,wine, juice, coffee, ice tea. The food was also very good and service was good too. Will definitely come back

Thank you for this impressive experience. I celebrated my birthday here and I'm still amazed at how incredibly professionally organized the place is. Everything is in place, and you can even have food delivered by tech robots that talk to you and are incredibly polite. The food is a feast for the eyes and not only looks inspiring, but also tastes absolutely amazing. I think I want to come at least once a week for the rest of my life. I love everything about this place. The lighting and the flooring are spectacular, and the bathroom is incredibly quiet if you need some peace and quiet. I was particularly impressed by the cutlery and plates, which not only felt incredibly smooth to the touch but were also the perfect size for multiple helpings from the fascinatingly laid-out buffet. I really came up with some great ideas in this place, so it's also perfect for business lunches of a more serious nature. They also have the infamous revolving tables, where we sat and toasted each other. Now I have to put a stop to this, or I'll have a heart attack. Great!

The classic international Chinese restaurant... with the exception that at noon it is a buffet. As a curious fact you have a discount depending on age... For example, if you are over 100 years old you will only pay 2 euros....

Medg here for last 2 years. I appreciate Employees who do hard work and always remain respectful and nice. The food is very tasty, especially the Grill in the evening...So I am a loyal customer and it would be great if a discount or a card with points etc. could be organized for such people...The last time I was here, I came to the idea that you almost have to work on the hygiene of both toilets It needs a repair + someone who will make a shift every 30'40 min and make sure that everything is clean. There will be no shortage of toilet paper or anything else. Change the style of music and please better light in the WC...girls like to take pictures with better light + pretty big mirror ;) It would still be wonderful if families with children up to +12 stay in a separate room from the adults. Most drink alcohol and want intimacy with their partners... small children are sometimes too noisy and run around. So I recommend you go avolo The food Nice staff Of course I will come back ;)

It's a fascinating restaurant! There's simply nothing negative to report. Everything is spotlessly clean. They've raised their prices a few euros, but since then, all drinks are free, including alcoholic water, which has resulted in savings. There's also a play area for children, even a games room and separate rooms for birthdays. Overall, we're thrilled and keep going back, especially because the kids always look forward to it.

My son celebrated his 11-year-old birthday on January 9, 2025. He was very happy and said the restaurant was the best. He thought the robot's birthday party was very cool and fantastic. Thank you, China Restaurant phonex

We ate here today for my birthday with my family (5 adults, an 11-year-old (who is considered an adult), and 3 children (7 and 10). Unfortunately, the plates were cleared away in unison, even though there was still food on them. After we paid, we discovered that 7 adults and then 3 children had been charged. When we asked the staff about it again, they wanted to check us again at our tables to see for themselves and didn't believe our statement. It's a shame that as a customer, we were treated like a fraud, even though the staff were mistaken. Feeling good is different... so it was also the last time we went there.

We came here especially for the family buffet, but they no longer offer it. On Sundays, the buffet now costs over €32, and children also have to pay extra. Very disappointing.

We've been regulars for years. No, we were. The quality of the food has gotten worse and worse. It's also mentioned in many reviews. I even discussed it with them on site. But as you can see, the owner doesn't seem to care. And then increasing the price for lunch from €10.90 to €20.90 is an absolute disgrace. We won't be back. And it's a real shame when customer feedback isn't acted upon.

We have driven a long way from Denmark and were very hungry. Unfortunately we have arrived there at 14:46 and they wanted to close at 15:30 . We ate some leftovers.. there were not much food left and we paid for the buffet. The quality was not good and most of the foods which were available were oily..

I was invited here for a birthday party on a Sunday evening. It tasted like you'd expect in any other all-you-can-eat restaurant. But there was more fresh produce. Fish, shrimp, meat, etc. For me, it was too busy. I also don't like the fact that the plates and dirty dishes are barely cleared away; our table was full of them. What was new for me was that soft drinks were apparently included in the price, and you could help yourself. Okay, in itself. Prices are pretty high these days in places like this...

The restaurant is excellent! Delicious and excellent service!!!

Chinese restaurant Phoenix Place and date: 12/25/2024 --- For Christmas we as a family decided to eat at your restaurant. The entrance fee was twice as much, but we were told the amount included unlimited food and drink. Everything was fine until we took a second plate of food and your staff came to us. With disrespectful, ugly, rude, rude and aggressive behavior they demanded that we pay again for the meal we had already paid for. We will never visit this restaurant again and would not recommend it to anyone! **Note:** We also observed these rude employees approaching other guests with the same question!

⭐Excellent food⭐️ I recently visited the China-Phoenix Restaurant at UCI Othmarschen and was absolutely thrilled! The ambience is modern and inviting, perfect for a relaxing evening. The food was simply fantastic – fresh, aromatic and authentically prepared. The buffet, which offers a huge selection, is particularly recommended, but the à la carte dishes are also excellent. The service was friendly and attentive, making you feel completely comfortable. I'll definitely be back! I can only recommend the restaurant if you want delicious Chinese food in a pleasant atmosphere.

We have been regular guests since it opened. Unfortunately, we find it worse from time to time. The choice is becoming less and less. The freshness leaves a lot to be desired. The staff is slow to take care of refills. The prices are getting higher and higher and even if there is a flat rate for drinks (which I don't think is good) the price of 27.50 (for a child) is already steep. Even my little daughter (who was a big fan) doesn't want to go there anymore. For us it was the last time. Very unfortunate. Oh yes, the prices will be increased again in January.

We always enjoy coming here. The selection is very good as is the quality of the food. The staff is very friendly.

Everything very tasty and not spicy. Juice, Pepsi, beer and wine included and limited by your belly only 😜

Yesterday we were in this establishment, the entrance costs 35 € but I can’t say that it’s just wow, everything is a little salty - these are ready-made dishes, but the raw ones and those that are prepared on the spot are simply terrible, there is no sauce, just salt and some spices , but this doesn’t help either, of everything in the photo I only ate mushrooms, the raw seafood that was cooked there spoiled the whole impression, they understood rapana as cat (saki) and with sand, the osmenogs were rubber, it was the first and last time

I think the food was an imposition. Many dishes were stale and dried out. I don't think that's possible at a buffet. The fruit selection is limited to canned lychees and tangerines, not even a fresh pineapple. You can argue about taste, but unfortunately the quality and selection wasn't even worth 1 star.

Super nice restaurant. The buffet is varied and very tasty. The prices are reasonable. Clear recommendation 😃

Everything is excellent, everything is delicious 😋

Everything is good there, good food. The service is nice, everything is perfect.

My wife injured herself on the door where the children play because the door is broken. The lady who works there just says to go to the hospital.

As always foods are delicious 😋🤤

Today for the last time We enjoyed being guests at Phönix (Christmas dinner, family celebrations and birthdays), today we were there again for the first time since the pricing system was changed there. Now the following happened, when I told the waitress that only my wife and the two children would use the all you can eat buffet and I just wanted something to drink, I was told that this was no longer possible, EITHER ALL THE FOOD OR NO ONE That meant either I go, everyone goes or I pay 35 euros for two or three lemonades and we stay. Since I didn't want to disappoint the children, we stayed. This no longer has anything to do with being hospitable; sales seem to be more important than customer satisfaction. When I paid, my 12-year-old son was also billed as an adult.

During the week at lunch there is no grill service, so it is not possible to eat meat, however, the buffet is nice and the drinks are unlimited now.

Everything tastes like glutamate

We were there at lunchtime. The staff is very friendly and helpful. We were there with a baby. They put a lot of effort into making the baby feel good. The food tasted a bit bland. I don't know what it is. But something was missing. We saw the robot later and had to be adjusted. The description of food was missing. Otherwise it was ok.

Very friendly staff. Price and performance very good!

Everything is very nice, thank you

poor quality, sometimes unappetizing appearance of the raw food, lukewarm food, almost empty restaurant at 7 p.m.

It is very tasty and perfect with drinks your dirty things will be straight away. Picked up

I was super happy with everything. What I liked best was the cute “cat” who brings food. I'm really looking forward to the next visit.

Super tasty, great selection, value for money. Unfortunately, it's a bit like sitting in a train station hall.

The shop is nice but the food is very disgusting no service clearing the table late on very little choice of food for the price were very very dissatisfied is not recommended

I'd love to come back - the restaurant is great!

Very tasty buffet. There is something for everyone. The staff is very friendly and attentive but never intrusive. I can fully recommend this restaurant.

I'd love to come back - the restaurant is great!

A successful family celebration at a table for 12. Buffet and drinks were very good. We enjoyed it

Typical Chinese buffet restaurant. 2 hours of free parking in the center's parking garage. (Take the right parking garage, not the one from Rewe! You can't get the car out after 10 p.m. or only after an odyssey over fire escapes and various corridors and helpful unknown residents. But the waiter! accompanied us two women the whole time ! The robots that bring the individual food to the table are cute. Particularly worth mentioning is the chocolate fountain and the variety of desserts. Lots of choice when it comes to sauces as toppings. Interesting drinks with boba from bubble tea. Drinks are now included in the price of the buffet 11/2024.

"I was a regular and enjoyed the food here with my friends, but I was surprised that the prices were significantly higher than those shown on Google. I hope the restaurant management updates the prices on the site to avoid misunderstandings for future guests . Thank you."

The best all you can eat in all of Hamburg. And the robots are awesome

You can do it...but I wouldn't eat there again...Staff friendly, food OK, but nothing great and the price/performance ratio can be improved...

Today it worked well so far, things were picked up a little slowly but that's actually normal when there's a lot going on Everyone is friendly and always happy to eat again.

As always, it was delicious and everything was well filled! With the drinks package you really have an all-round carefree package Always my pleasure

Just great. We paid €35 ​​for the buffet including drinks. The food was super tasty and very fresh. I'm not originally from Hamburg but if I'm ever there again and I'm in the mood for Chinese, I'll definitely go there.

Favorite place for the whole family. With the renovations it has even become much better and more practical. Always happy again and again. Big praise🫶

To good to go - the pick-up time was simply pushed back by three quarters of an hour, we were already there and then had to wait. I really find it a disgrace. The food was okay, but not great and doesn't make up for the delay. Won't come again.

DS food was good, lots of choice. The staff was very friendly.

Very tasty food. I really enjoy going there

I experienced no service, the worst food ever. Everything from the freezer and fried. Never again

Great food, I can really recommend it, no matter what you like, you can find everything there, super friendly service, next visit is already planned,,,