Burgerhouse in Köln

We ordered through Lieferando, so we didn't go into the restaurant. When we placed our order, the delivery time was stated as 15-35 minutes. Initially, it said the order would arrive in 30 minutes. After about 15 minutes, the delivery time was repeatedly extended by 5 minutes. In the end, we waited an hour and 10 minutes for our food. When the food finally arrived, we were pretty disappointed. We paid €5 for the fries and €6.50 for the sweet potato fries, but we got a very small portion of regular fries in an unsealed paper cup. The sweet potato fries were in the same package as the burger, which contained meat. We also ordered a vegan burger, so the fact that the fries were included with the meat burger was somehow not very well thought out. We also ordered onion rings, which also came in an unsealed paper cup. All in all, it looked incredibly careless and simply thrown together. The food tasted great, especially the burgers. Unfortunately, both fries were a bit soggy, especially the sweet potato fries. The food was already completely cold... Considering we paid almost €45 for two burgers, two fries, and onion rings, it was more than disappointing. I would actually never order there again, but I might eat a burger there...

I've been going to 3Hs regularly for 7 years now - and to be honest: they just have it. The burgers are juicy, fresh and exactly how you want them every time. Buns soft, patty grilled perfectly, the sauces on point. What I celebrate: It always tastes good, no matter when I go. No fast food feeling, just real quality. For me it's one of the best burger shops - and has been for years.

Great service Good and tasty burger

Friendly and helpful, unfortunately no HVO for cars, only for trucks

I just ordered here via liferando and today was the 3rd time they cancelled my order AFTER I WAITED FOR 1 HOUR FOR IT. And they don't even pick up the phone. HORRIBLE CUSTOMER SERVICE. They don't even TELL YOU WHY the order was cancelled .. made me wait 1 hour for NO FOOD