Burgerheart Dresden in Dresden

On Friday, May 2nd, 2025, I wanted to order a takeaway burger here for lunch and asked for the menu in the entrance area. A young employee curtly told me that there was no menu and that I should scan the QR code on a display on the reception counter.

Very tasty, different selection options. I just wished there was a table outside. But not that wild.

Great burger, great drink and very nice service c:

I was here 8 months ago. Food, service, drinks continue to be top notch.

My partner and I thought it was very good. For us it has become a closer alternative to Hans im Glück. The sodas are really delicious and the burgers were also very good. We couldn't complain about dry buns or anything like that. The service was very friendly. We were lucky and didn't have to wait long for our food, but today wasn't that busy either. I could imagine that there would be longer waiting times if you go on a Saturday evening and it is full. Especially now, when it's getting warm again. But I don't think the comparison is justified when you compare Burgerheart to another snack bar. It's more of a restaurant.

We have eaten at Burgerheart several times now and have to say that the taste is really impeccable! A big drawback, however, is the waiting time. No matter whether you eat on site or order food, no matter what time of day, you always wait a long time. When ordering online, people often forget to deliver the drinks. The employees just seem very stupid to us.

I was in Neustadt to have a pleasant evening. But I had to wait a long time for my cocktail, which was very annoying. But overall the visit was good. On Sundays you can get your drink cheaper via Wheel of Fortune. The service was nice and the atmosphere was cozy.

It was really a very nice stay! A nice greeting from Joelle and we were taken straight to the place without waiting long. Ordering drinks from the diverse online menu was also quick and we received various delicious homemade lemonades! As expected, the burgers were crispy, juicy, and super tasty! Highly recommended for an evening meal with friends or family. Thanks and see you next time!

First of all, the chicken burgers are simply a banger, I rarely eat burgers, but this one simply topped it. Great service, nice atmosphere and, as I said, the burgers are great. I would love to come back here again!👍🏻

Unfortunately we weren't really satisfied. The wrong drinks arrived, cutlery and napkins were forgotten and in one case a burger with (real) chicken and bacon was actually served, even though the whole group had only ordered vegetarian and vegan burgers. Even when asked, they claimed it was the right burger, although in this case it was obviously not true. Unfortunately, the waitress wasn't really interested in clarifying the problem or at least giving a discount. There was only a meek apology. The correctly delivered meals were fine.

I had been to Burgerheart several times. The burgers are delicious and reasonably priced. The service is good, you just had to wait a bit every now and then. The ambience is okay, but is diminished by the outside impression, for which the restaurant is only partially responsible (I'm not a particularly big fan of the Neuse). I'd love to come back. :)

Top service. Very friendly staff

Want to grab something quick on Saturday evening? Save your time and go eat somewhere else in the Neustadt. The waiting time was really terrible. After placing the order, it took 40 minutes for us to receive our drink and another 30 minutes for the food to arrive. The employees were very friendly, but either there were organizational problems or they were understaffed. Unfortunately the food was just okay.

Great ambience and great service! Delicious burgers and fries

Waited 45 minutes to be served a dry veggie burger and fries that were not even crisp. Not the best place :-/

If you want to wait an hour for your food with a moderate crowd, this is the right place.

It was really great here, the apple strudel shot is highly recommended. Awesome atmosphere 💞

Food was quite good. Unfortunately, the atmosphere was missing with the fries, the desired amount of romantic light (not more than what was offered) was not provided, even when asked. Unfortunately, this will leave a lasting impression on me.

The food is good. Unfortunately the candles were not lit for us.

Good burger joint, centrally located in Neustadt. The burger was very tasty, and the Bert fries with baked Camembert, cranberries, and gravy sounded strange at first, but they were actually really tasty. Unfortunately, the sweet potato fries and the burger were only lukewarm. All in all, though, definitely worth a visit.

Super tasty, friendly service, absolutely recommended! 👍👍👍

Every time again! It was great!!!

A cute place with space for birthdays and family weekend gatherings. The burgers are amazingly delicious and they have vegan options and tasty as well. Friendly waitress and the quality of the food is great. If you are visiting with friends better to take the big box of fries and share.

Great ambience, delicious food and friendly service. A nice stop and a great time spent. Will definitely and happily come back.

Top shop with a very social touch ✌🏻

Ordered here with Lieferando. I think 2 burgers with fries each for €35 is steep, especially if they are frozen fries without free ketchup or similar. Burgers were average, not outstanding. Waiting time around an hour.

The opening times don't work with Google When we were there yesterday The shop was still closed I really wanted to eat there but that wasn't possible because of the opening times

Unfassbar leckere Burger. Würde immer wieder hingehen.

The service was very quick and very friendly. The drinks and food were very tasty with a large selection, I would love to come back.

Great burgers, great drinks and great staff! Kind regards to Sara & Oskar. 🤗

Very big and very beautiful place. The waitress was a little rude when taking the order, but the food made up for it. Delicious sandwiches and delicious chips!!!

Sara was great, the food was delicious, everything was fine.

Sara took great care of us, very good food and delicious beer

Can't complain. Everything is great

This establishment is recommended for all age groups. There are tasty burgers, homemade lemonade and various sides that are recommended for everyone.

Super nice service and Fryan Gosling is simply divine!

Sarah was great, great service. I'd love to come back

- table request fulfilled, - terribly poor price-performance ratio (expensive, bad taste, stomach ache after eating), - 1 meal was returned, remaining was not warmed up, - Information about the ingredients is only partially available, - Napkin box remained empty, - Apologies for the superimposed bun were missing, In summary: poor impression and overall performance.

Homemade lemonade/iced tea and good burgers too!

Architecture was beautiful, price-performance ratio was solid. #alternative

From start to finish, our visit to Burgerheart Dresden was a wonderful experience. Delicious food and drink. Gladly again!

Delicious food, nice service, the music was just a little too loud. But otherwise always happy :) vegan super delicious. The veganuary offer is also really exciting.

It's very beautiful here and the food is so delicious 😋 and there's cool music 🎶

Well, where do I start?! The restaurant is clearly getting old, parts of the furnishings and furnishings are broken and appear unkempt. We were a group of 20 people and made our orders one after the other. The food came almost at the same time. The burgers and sides were served on small trays. The problem was, firstly, that dishes were brought that we had not ordered, and secondly, the side dishes were distributed randomly on other trays, just not on what we had ordered. So we had to pick our own side dishes from everyone else at the whole table. When I order a burger with fries and mayo, I don't understand why it isn't on a tray. No joke, the fries somewhere else and the mayo too. That's how it was for all of us. A colleague orders iced tea and gets a red liquid with carbonation and alcohol and the waitress didn't know what she was serving him. The burgers themselves aren't anything special, apart from the price. I had one with bacon, fried onions, cheese, fried egg and tomato, with a side of sweet potato fries. Egg, bacon, cheese and fries were cold, lukewarm at best, the beef was warm. At a price of around €28, this is not a gastronomic experience. But what I find extremely borderline: you are approached with the condition of asking for a 5 star rating, then you also get a shot for free and all of this before you even get your food. At the end it was clear to me why you should evaluate before eating. For my part, I was very disappointed and the response from my colleagues was similar. If I could finally express one wish, I would like to see more passion, commitment and respect for the guests again.

Food was good but the waiting time was bad.

It's really damn tasty! We had the burger with chicken and I can only recommend it to you, the combination with the ingredients alone is great. As a service we had a young woman, super personable and really professional, she was there for us straight away, thank you Sara for that. Thanks to the great ambience, the food and Sara we will come back!

A bit uncomfortable, dark lights and unfortunately the heating wasn't on in January. Unfortunately, the smashburger was just average. Fries very good. Service very nice!

It's really delicious. I had the smash burger, the patty could have been smashed thinner but the sauces and bread were very good.

Fried Chicken Burger very close to the original Kentucky Fried Chicken. As an idea, maybe a little onion on top.

Our waitress Sara brought us to a table for two as quickly as possible and took the order straight away. The service was very good. Thanks to the great food, the ambience and Sara, we would like to come back.

Super friendly staff and fast service. Large selection in the menu. The lemonade and iced teas are great🍹

Super fast and good service with a cozy atmosphere and creative drink selection

The food tastes really great, very freshly prepared and warm. The sweet potato fries were a hit.

Get a seat spontaneously without a reservation Atmosphere seemed rather cold and empty Service seemed a bit slow Food came quickly Citizens were a bit bland and a bit small

Delicious burgers and strong drinks - top.

Had dinner here this evening. The vegetarian burgers are very good. But the colleagues in service were the best. Even though it was full they were super quick and nice. Conclusion: Stable burgers, prices are really good. The colleagues are great.

The size of the burger was rather small and the ingredients were rather cheap. The tomato was tasteless and the same goes for the cheese. Altogether the taste felt like paper. The fried potatoes with extra sauce were served in one plate, so that the ones at the bottom were moisturized and tasteless. The service was extremely slow as well. The place itself was cozy though.

Delicious burger and good service 👍🏻

Nice atmosphere and super nice staff. Food was also good, especially the vegetarian selection. Only the fries weren't 100% my thing, but that's a matter of taste :)

Lots of creative vegetarian selection - from the classic to the unusual, something for everyone. Lots of homemade stuff. Friendly service.

As always, super tasty, gladly again ☺️

Absolutely beautiful atmosphere. The service is super fast and very nice. I think the kids menu is particularly great because my daughter was very happy.

As always, I found it very good. If you like burgers, you're in good hands here and won't be disappointed.

Delicious food and delicious wine!

Good food, quality top notch, the chef loves his job.. BBQ sauce is highly recommended

Everything was great all around. 👍

Everything was fine, only the plates were mixed up!

Perfect burger, reasonable fries, nice service, suitable ambience.

Very tasty drinks, friendly staff! Had a lovely evening :)

The restaurant is modernly furnished. We got a seat very quickly and were served very friendly. I can recommend it!

Super nice restaurant! Friendly service and a cozy atmosphere. 🥰

Totally good, free shots. Jessi is the best.

Unfortunately the burger wasn't ok... it's a shame! Patty wasn't fresh and the taste wasn't great either. Lemonade with frozen East is also bad... It's already wobbly at the top... 🫣

-Patty didn't taste freshly prepared -Burgers were a bit small -What's really annoying is that table water (i.e. water from the tap) is sold for €6.20 a liter, which costs around €0.002 to purchase.🤨

Waited almost 50 minutes for the burgers, which, like the fries, were only served lukewarm. The quality of the burgers is not proportional to the price. Simplest ingredients that were “fancy” shown on the menu. Once and never again.

A bit expensive for the amount you get

service extremely bad. eat mediocre. It took 30 minutes for the bill to arrive

Super tasty burgers, great fries and lovely staff! Portions are large enough and the lemonades are highly recommended. (:

The drinks were delicious. The food was okay but nothing special. Wouldn't come here again... for the price/performance ratio it's not worth it to me. Well, we were full...

Everything at its best! And the young woman at the checkout was extremely friendly.

The burgers are completely overpriced. 15 euros for a small SmashBurger, absolutely a rip off. But the taste is okay Service mediocre.

Quiet atmosphere with friendly service. The food was very tasty, the portions were generous. I particularly liked the ranch dip; It's just something different compared to other burger restaurants. The only thing that was unusual was that the drinks came after the meal - but the meal also happened very quickly. The fundraising campaign that Burgerheart launched is also cool. I read it by chance - it immediately makes you feel better!

We went there for dinner without a reservation and were seated right away. The waitress accommodated our request to change tables, which was appreciated. Now to the food: The menu was different from the online photos. We ordered a Trüffelpuff Beef Burger, a White BBQ Chicken Burger, pound fries (half potatoes, half sweet potatoes) with truffle mayo dip, and Blaubeer Honig Iced Tea. The sweet potato fries were crispy and delicious, though one dip wasn’t enough for the portion. The iced tea was refreshing and flavorful. The beef burger tasted good but the chicken burger didn’t match the description- no caramelized onions and a brioche bun instead of sesame. The waitress offered a replacement, which was nice, but the second attempt was even worse.. The onions were not caramalized, the chicken patty was burned and chewy with hard edges as if they re-heated the old patty. For the price, the food quality was simply unacceptable. All in all, it’s a good hangout but one critique would be… work towards improving their burgers.

Delicious burgers + fries. The burgers were delicious and the XL fries were definitely a good portion too. We also had a truffle mayonnaise which was also very good. Definitely recommended.

A good institution with friendly staff. The burgers are quite tasty, there is a choice of draft beer. Quite cozy and calm. Prices are adequate. Minus for the lack of napkins on the table.

super tasty burgers, super crunchy sweet potato fries - you just have to take a little extra money with you :)

Great store. The food is first class, the service is great and the ambience is excellent 👍🏼

Not recommended. We were forgotten for almost an hour after our order. We got food after about 1.5 hours. The “dip” for the fries (simple wholesale product) costs an additional €2. In the two hours we were here, someone only asked about us once. (We would have drunk more because of the long waiting time). I'm writing this review while we wait for someone to clear our plates. It now takes more than 10 minutes. The burgers themselves weren't bad. The meat was good and the sauce was delicious. The toilets very dirty. It's a shame that the overall impression doesn't fit, the food could be more.

Great ambience, excellent service, delicious food. Great load! 👍🏻

This shop is highly recommended for anyone who likes to wait an hour or longer for their burger and side dishes.

The food was very tasty! Unfortunately we had a system failure and there were long waiting times. But still good!

Maybe have to do it again. Come here.

Had a very friendly condition called Sara. Was super friendly and patient with our team and always treated us politely. The ambience and the burger (chicken) were also great.

Sara was a great server. The atmosphere was so funny that we were even allowed to explicitly say her name. Thank you for the great experience and the delicious beer.

Burgers and fries were delicious! The waiting time was a bit long, but the service was very friendly! It was probably due to a system failure.

Cool atmosphere. Unfortunately, although the burger was tasty, it was a bit cold. Homemade fries do the job.

Enjoy your meal. Service restructured, slow and simply understaffed. Better order online.

Burgers were very tasty, gladly again :)

Excellent service and very tasty food, we would love to come back!

Oh well! We like to go out to eat sometimes, but when we order we say without this and that and everything still comes according to the menu??? There are different tolerance levels for everyone!! The kitchen has also slacked off a lot, what's going on 10€ 🍔 get together!!! Were on October 25th, 24 the burger was mini 15€.... For a wet bun crushed with your hand? Why do we pay for food? The sweet potato fries were inedible in the frying pan for too long... The drinks were served warm Glass with washing up water Hello (Why) The ginger lemon is so sweet... I have no idea the first time we ate here, they really made an effort! Where did that go?